asco’s quality training program...oral chemotherapy agents 19 carolyn b. hendricks, md susan s....
TRANSCRIPT
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ASCO’s Quality Training Program
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Improving Adherence With Oral Antiemetic Agents in Breast Cancer Patients Receiving Chemotherapy
Carolyn B. Hendricks, MD & Susan S. Moreland, DNP, CRNP, AOCNP
Center for Breast HealthBethesda, MD
March 6, 2014
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Practice Overview
• A private practice in suburban Maryland with one medical oncologist and one nurse practitioner/DNP dedicated to quality breast cancer care
• Affiliated with the NAPBC®-accredited Johns Hopkins Suburban Breast Center
• Approximately 350 new patients, 2000 infusions and 4000 follow-up visits in 2013
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Problem Statement
• Only 59% of breast cancer patients are compliant with medication prescribed for chemotherapy-induced nausea and vomiting (CINV), leading to:
Increased nausea and vomiting during chemotherapy
Decreased ability to perform normal activities
Additional office visits for hydration and parenteral antiemetics
Aversion to subsequent cycles of chemotherapy
Poor patient experience
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Team Members
• Team Leader: Carolyn B. Hendricks, MD
• Team members
– Susan S. Moreland, DNP, CRNP, AOCNP
– Chrissy Wiles, RN
– Lola Saavedra, Medical Assistant
– Vicki Hardwick and Celia Frame, Administrative Assistants
– Kelly Rosemond, Practice Administrator
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Fishbone Diagram
Front desk doesn’t hand
pt. antiemetic forms
Antiemetic adherence
MD /DNP doesn’t obtainconsent
MD decideschemo needed but not relayed
MD decidesregimen but not relayed
MD/DNP doesn’t task clinical
MD doesn’t document by macro
MD/DNP doesn’t reviewchecklist
Front desk doesn’t
prints/scansdocuments
Consent visit not
scheduledFront desk to take calls, but doesn’t task
clinical
Pt. doesn’t schedule
visits
Pt doesn’t pickup Rx
Front desk doesn’tschedules pt visits
Pt. doesn't takemeds as ordered
Pt doesn'tcall with
symptoms
Family or caregivers not
facilitatingadherence
No new start task for office
manager
Orderswritten &faxed to SH: not written or faxed
RN doesn’t reviewantiemetics with patient
Clinical doesn’tcreatetemplate
Clinical doesn’t contact pt
Clinical doesn’t verifypharmacy
Clinical doesn’t verify e-Rx
Clinical sends Rx and asks pt. to bring to consent visit: doesn’t send and not brought to visit
Clinical evaluates on Day 2 for symptoms and does med reconciliation
MD tasks
Front desk tasks
Clinical tasks
Patient/family
tasks
Pharmacy doesn’t
have medication
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Process Map
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Aim Statement
• To improve the percentage of breast cancer patients receiving moderately or highly emetogenic chemotherapy who take oral antiemetic agents as prescribed for CINV from 59% to 90% by March 6, 2014
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Baseline Data: Chart Review
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Patients Nausea Vomiting
45 and
younger
(13)
69%
(9)
38% (5)
46 or older
(69)
74%
(51)
25% (17)
Frequency of Nausea and Vomiting in Patients Receiving MEC/HEC Regimens
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Baseline Data: Patient Survey
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
0
2
4
6
8
10
12
14
16
18
20
Always Most of the Time Sometimes Never
Frequency
Cumulative %
Patient Reported Antiemetic Adherence with MEC/HEC Regimens
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Baseline Data: Chart Documentation of Adherence
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Measure: Percentage compliant with oral antiemetics as prescribed• Patient population: breast cancer patients receiving moderate
(MEC) or highly emetogenic chemotherapy (HEC) regimens
• Calculation methodology:• Numerator: Number of patients compliant with antiemetic
regimen per cycle • Denominator: All the patients presently receiving moderate or
highly emetogenic regimens
• Data source: Documentation in EHRs (Intergy© and Intellidose®)
• Data collection frequency: Every cycle of chemotherapy (every two or three weeks)
• Data quality (any limitations): Short time for data collection
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1313
Prioritized List of Changes (Priority/Pay-Off Matrix)
Ease of Implementation
High
Low
Easy Difficult
Imp
act
Add emphasis on
importance of adherence to
antiemetics as prescribed
during CRNP Consent Visit
Messaging by CRNP on
day 4 of chemotherapy
cycle by phone/e-mail
Day 2 questionnaire by
MA/infusion RN with
EHR documentation
Template construction
and insertion into EHR to
improve documentation
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Materials Developed
• Survey Monkey™ questionnaire
– https://www.surveymonkey.com/s/5M7M8NL
• EHR templates for chemotherapy visits
• Questionnaire for day 2 visits with MA/RN
• Script for day 4 phone contact and secure messaging
• Checklist for chart abstraction
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PDSA Plan (Tests of Change)Date of
PDSA
cycle
Description of
intervention
Results Action
steps
1/20/2014-
2/24/2014
Verification of antiemetics
and documentation in
CRNP consent visit
Discussion on antiemetic
regimen done with all
patients but
documentation in EHR in
5/15
Add this to our
consent template
to improve
documentation
1/27/14-
2/27/2014
Day 2 RN/MA questionnaire
and documentation;
Day 4 CRNP contact on
adherence
9/12
13/15 documented
Most by phone contact,
not e-mail
Continue
documentation
Continue contact
Work on secure
messaging
1/30/2014-
2/27/2014
Completion of Checklist
Adherence template in
EHR
14/15 Continue to
populate notes
with template
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Change Data
Interventions
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Conclusions
• Improvement was demonstrated by an increase from baseline compliance of 59% to 89%.
• Template creation was the easiest way to remind us about CINV adherence and improve documentation
• Phone contact and use of the day 2 questionnaire helped with adherence. Patients were more receptive to phone contact rather than e-mail contact.
• Secure messaging could not be successfully
implemented via our EHR patient portal.
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Next Steps/Plan for Sustainability
• Continue to track and report on adherence rates during monthly staff meetings
• Add a new template for Consent Visit documentation of patient education about antiemetics.
• Continue to try to implement secure messaging to communicate about CINV in order to reduce the more resource-intensive phone contact
• Resurvey patients in 3-6 months and elicit feedback about this approach to improve antiemetic adherence
• Extend this project to improve adherence with endocrine and oral chemotherapy agents
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Carolyn B. Hendricks, MDSusan S. Moreland, DNP, CRNP, AOCNP
Improving Adherence to Oral Antiemetics in Breast Cancer Patients Receiving Chemotherapy
The Center for Breast Health
AIM: To improve the percentage of breast cancer patients taking oral antiemetic therapy as
prescribed from 59% to 90% by March 6, 2014.
TEAM: Susan S. Moreland, DNP, CRNP Chrissy Wiles, RNLola Saveedra, MA Vicki Hardwick, Administrative AssistantKelly Rosemond, Practice Administrator
PROJECT LEADER: Carolyn B. Hendricks, MD
INTERVENTION: In this small breast cancer-dedicated private practice, a retrospective chart review disclosed the following: (1) a significant rate of chemotherapy related nausea and vomiting (CINV), (2) discordance between patient reported compliance with prescribed antiemetics and chart documentation of compliance. We took the following steps to improve adherence: (1) enhanced patient education at time of chemotherapy consent, (2) implementation of standardized in-person, phone and e-mail contact with our chemotherapy patients, (3) improvement of our electronic health record documentation. Using chart abstraction, we measured the percentage of our patients receiving moderately or highly emetogenic chemotherapy who took their antiemetics as prescribed prior to and after these interventions.
CONCLUSIONS: Significant improvement in the percentage of patients who took their antiemetics as prescribed was demonstrated after our interventions.NEXT STEPS: (1) Continued assessment and reporting of
adherence rates (2) Creation of an additional template for
Consent Visit education and documentation(3) Continue to try and implement secure
messaging for communication about CINV(4) Resurvey patients in 3-6 months to elicit
feedback about this approach(5) Expand these interventions to endocrine and
oral chemotherapy agents
RESULTS:
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Patients Adherent to Antiemetic Regimen(p-chart 3-sigma)
Baseline Mean Adherence with Antiemetics
Lower Control Limit Upper Control Limit