asa february 2017 st...asa houston - shop talk page 6 february 2017 1-800 radiator & ac barry...
TRANSCRIPT
How To Find Us
Automotive Service AssociationHouston ChapterPO Box 925007
Houston, TX 77292-5007Need info about ASA?
Call one of the board members on page 3or contact Rebecca Johnson,
Phone: 713-387-9214 • Fax: 713-862-7654
Volume 32 No. 2February 2017
ON THE INSIDEPage 3
A Note From the Editor
Officers and Board
Dan Butler
Page 4
January Meeting Recap
Garage Rehab
Page 5
ASA Training 2017
Page 6
ASA Associate Members
Page 7
My Opinion on the Future of the Collision Repair Industry
Monthly MeetingTuesday, February 21, 2017
A Publication of the Automotive Service Association – Houston, Texas
www.asahoustontexas.com
Sponsored by Featuring Dan ButlerLSI of Texas
Distributor of BG Products
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to powering 38% of ALL light vehicles sold today. These market changing engines run on 35% less fuel, have 20% fewer
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Dinner: 6:30 p.m. Meeting: 7:00 p.m.$10 member $15 non-member
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Page 2
ASA Houston - Shop Talk February 2017
ASA Houston - Shop Talk
Page 3
Officers & Board2016 - 2017
PresidentFord RuskRMS Automotive [email protected]
President ElectChuck StasnyHouston AAMCO Car [email protected]
TreasurerRudy RamkissoonNational [email protected]
SecretaryCyndi HerzingAccurate Auto [email protected]
Shop Talk EditorDan TidwellTentmaker Graphic [email protected]
Board MembersJohn Ferrata, NLine AutomotiveRobert Gruener, Autotechtronics By RobertChris Newhouse, Ray's Auto ElectricJeremy & Jaki Owen, Spring Auto ProsMario Rodriquez, Mario's AutomotiveMaria Solis, Ortega AutomotiveKevin Spencer, A&B Auto Electric, Inc.Ray White, S & S Auto ServiceSybren van der Pol, Adolf Hoepfl & Son Garage
A NOTE FROM THE EDITORFebruary 2017
It’s been a couple of years since I became associated with the ASA and I can tell you it’s been, and still is, a pleasure. Everybody I have
met with this organization displays a heightened amount of pride and professionalism in the auto repair industry. The many people I have met at meetings and the articles that are submitted to the newsletter continue to prove that.
Although I am not a mechanic or shop owner, I appreciate all the teaching, explanations and hints that I learn when I attend an ASA meeting. Even with a non-mechanical mind like mine, I can see the value of the topics that the speakers present. If you have not been to a meeting recently, I highly recommend you join your fellow ASA members for a great evening of food, fellowship and a unique educational experience.
Speaking of meetings, please note that the meeting for February has been moved to February 21 because of the conflict with Valentines Day on the 14th. We certainly would not want to be in the way of you enjoying the evening with your sweetheart on Valentine’s Day! Dan Butler will be presenting a program that looks to me like it will be interesting and informative even for a non-mechanical person like me. So please mark February 21 on your calendar and RSVP through the meeting notices you will receive via email.
One last note...please be thinking about articles for the newsletter. I know your fellow ASA members would love to read about your experiences and thoughts about the auto repair industry and your particular shop trials and triumphs. If you want to share a story, you can send it to me or to Rebecca. So even if you are not a professional writer we can use your thoughts and I will help with editing and readability. My contact information is on page 9 of this newsletter.
I hope to see you on Tuesday, February 21.
Dan Butler
Dan Butler began his automotive career attending an Automotive Technical school in Norman
Oklahoma. Years of “wrenching” at both dealerships and independent shops in Oklahoma and Texas and his quest for more knowledge lead him to become a field engineer for two different automotive manufacturers. After being moved to several different states, Dan decided to move back home to Oklahoma where he began his start in automotive management managing several different dealerships as the Parts & Service Director. Now 38 years in the automotive industry, Dan is an Automotive Customer Retention and Profitability Consultant for BG Products training technicians, advisors, service managers and owners on how to grow their business.
FEBRUARY MEETING SPEAKER
NOTE: Meeting date
changed to THIRD Tuesday
in February because of the
conflict with Valentines Day.
See you on February 21.
by Dan Tidwell,Tentmaker Graphic Design
March 2014ASA Houston - Shop Talk
Page 4
February 2017
JANUARY MEETING RECAP
DISCOVERY CHANNEL WANTS TO REVIVE YOUR TROUBLED AUTO OR MOTORCYCLE BUSINESS ON A BRAND NEW TV SHOW!
Do you have a commercial auto or motorcycle garage or repair shop that is troubled or failing?
This is your chance to have Richard Rawlings of Discovery's hit series “Fast N Loud” and his expert team come to your garage, solve your problems and upgrade your space on Discovery's brand new TV show, GARAGE REHAB!
Maybe your tools, lifts and fans are old and broken or your space is falling apart. Maybe you have no idea how to successfully market your business. Maybe your management is bad or your staff doesn't get along. If any of these problems sound familiar, we want to hear from you!
It doesn't matter if you do repairs, restorations, custom builds or upgrades. If you own or work for an auto or motorcycle shop that has major problems, then Richard's team could invest their time and money to help make it a success!
CONTACT US TODAY!Email: [email protected] with your name, phone number, city/state, recent photos of yourself and your garage, and a brief explanation of why your business needs help on this new TV show. Or go to: http://www.pilgrimstudios.com/casting/garagerehabshop/
Michael GolaszewskiCasting Associate Producer PILGRIM MEDIA GROUP
GARAGE REHAB
f you made last month's meeting then you got a great Imeal and chance to visit a state of the art training facility right here in Houston. Garage Gurus is a new
"Tech First" initiative from Federal-Mogul Motorparts that's exclusively designed with the tech in mind. Located on I-45 just north of the Beltway, we found the facility full of the latest equipment from Hunter, Snap-on, and Ammco. Both the classroom and shop areas are air conditioned which makes for a great training environment.
Garage Gurus also has a fleet of product technology vans that can provide on-site training at your shop and will be a focal point for new product introductions. As a Federal-Mogul sponsored training facility, their main focus is on brakes and suspension but also include some drivability topics in their course curriculum.
Gary Kimble, Garage Gurus Trainer, spent much of his time explaining how their training programs can keep our
technicians in step with changes in technology. Investing in training commonly leads to lower parts cost and procedural improvements which effectively increase capacity. Training improves morale, job satisfaction, and can even increase employee motivation. And, maybe one of the more over-looked advantages, it can reduce employee turnover.
Gary suggested that you check the training schedules from all of your providers at the beginning of the year. Determine where your tech could use some help, match the tech's needs with available classes, and post on the training calendar for all the employees to see.
Garage Gurus have day and night time classes to fit your technicians' schedules. They even have a few classes designed to help your technician acquire his ASE certification. For a class schedule and other information, please visit www.fmgaragegurus.com.
by Chuck Stasny
ASA Houston - Shop Talk
Page 5
February 2017
ASA TRAINING 2017JANUARY 2017January 26 - XL Parts - Diagnosing and Repairing the
Top Automotive HVAC Problems
January 31 - O'Reilly - Asian Import Drivability Solutions
FEBRUARY 2017February 7 - XL Parts - Emerging Technologies
MARCH 2017March 8 - XL Parts - 6.7L Components and Operations
Diesel
March 9 - XL Parts - 6.7L Components and Operations Diesel
March 22 - O'Reilly - Light Duty Diesel Problems and Solutions
APRIL 2017April 4 - O'Reilly - SPANISH - Automotive HVAC
Solutions
April 27 - O'Reilly - EVAP Code Diagnosis
MAY 2017May 11 - XL Parts - SPANISH - Diagnosing OBDII
EVAP
May 18 - XL Parts - Real World Service
May 25 - O'Reilly - SPANISH - Advanced Scan Tool Applications
JUNE 2017June 14 - XL Parts - Direct Injection Turbocharger
(Ecoboost) Engine operation, Diagnose and Service.
June 15 - XL Parts - Diagnosing the Top Duramax Diesel Problems
JULY 2017July 17 - O'Reilly - SPANISH - Automotive CAN Bus -
What it CAN Do For You
July 20 - O'Reilly - Whole Vehicle Diagnosis
AUGUST 2017TBA
SEPTEMBER 2017September 6 - XL Parts - Solve the Most DIfficult DEF
Solutions
September 13 - O'Reilly - SPANISH - Hyunsai/Kia Drivability Solutions
OCTOBER 2017October 12 - XL Parts - Light Duty Diesel DPF and DEF
Solutions
NOVEMBER 2017November 1 - XL Parts - SPANISH - Diagnosing the
Top Variable Value Timing Problems
November 7 - O'Reilly - SPANISH - GM Drivability Solutions
November 9 - O'Reilly - 10 Modes to Fix Codes
November 16 - XL Parts - Service Programing For the Aftermarket
DECEMBER 2017December 4 - O'Reilly - SPANISH - Diagnosing Vehicle
Electronics Problems
December 12 - O'Reilly - Diagnosing Advanced Starting and Charging Systems
XL PartsContact your XL Representative for more information. (www.xlparts.com)
O'Reilly Contact your O'Reilly Representative for more information. (www.firstcallonline.com)
ASA Houston - Shop Talk
Page 6
February 2017
1-800 Radiator & ACBarry [email protected]
A+ Transmissions Corp, Office (*)Dennis [email protected]
AAA-TexasDan [email protected]
Admiral Linen UniformBarry [email protected]
Advance Auto PartsDavid Lara [email protected]
A-Line Auto Parts/Arnold OilBobby Fulmer, Sterling [email protected]@arnoldoil.com
Auto PlusTyler [email protected]
Automotive Training Institute (*)Jim [email protected]
BAP-GEON Import Car PartsTim Nuber713-227-1544 [email protected]
BG ProductsLubrication SpecialistDan [email protected]
Chastang FordJohn [email protected]
Dependable Payment ProcessingMallika [email protected]
Driven Auto Service InsuranceDebbie [email protected]
Federal Mogul (*)Jeff [email protected]
Great American Business ProductsJulie [email protected]
HCC - Automotive TechnologyBill [email protected]
Hubert Glass Oil Co.Anthony [email protected]
Hunter Engineering Co.Eric [email protected]
J.A.M. DistributingMyrl [email protected]
Jasper Engines & Transmissions (*)Ed Nesbitt [email protected]
KukuiTodd [email protected]
Lone Star Loss ControlEarl [email protected]
M&D (Magneto & Diesel)Engine Parts-Fuel Injection-TurbochargersJim [email protected]
Matrix LubricantsGina [email protected]
Meadowbrook Insurance (*)Dan [email protected]
Mitchell 1(*)Monnie [email protected]
MotorAge Training/Advanstar Communications (*)James Hwang(310) [email protected]
MTF EquipmentJim [email protected]
NAPA Auto PartsAnil [email protected]
National TransmissionRudy [email protected]
Omega Transactions CorporationKevin Burke, Bruce [email protected]
O'Reilly Auto PartsTrey [email protected]
Performance Radiator (*)Jordan [email protected]
Plains State BankBrenda [email protected]
R.O. WriterTere [email protected]
San Jacinto CollegeMark Deschner [email protected]
Texas Premier SafeguardMike [email protected]
Timberline ProductsMark [email protected]
TransAct Merchant Solutions, Inc.Joe [email protected]
Tri-Coastal Industrial Wash SystemsRick [email protected]
Wahlberg-McCreary, Inc.Al Lindell, Randy [email protected]
XL PartsBrian [email protected]
Zurich Insurance (*)Woody [email protected]
(*) National Members
Houston ASA Associate MembersContact your local ASA Houston Associate members for products and services.
Ask about ASA Member only discounts available from these Associate Members.
ASA Houston - Shop Talk
Page 7
February 2017
7010 Mykawa Rd. Houston, TX 77033 713-844-7788 www.jamdistributing.com
LUBRICANTS
I have run a small Auto Body Repair shop for about 26 years and after spending 3 days at
NACE 2016 I doubt that I will be able to continue in the business with the shop I now have. I am facing the decision that many Collision Shop owners are going to have to face soon. Am I willing to make the investment in the technology and tooling it will take to repair the new cars properly, or will I get out of the business?
We are all familiar with the new aluminum body Fords. I was willing to make that investment, or at least most of it, to be able to repair the most popular vehicle that we service. But are you aware of all the other vehicles that now have aluminum structures, such as the Cadillac CT6, or the Audi's? Do you think they require the same tools and procedures? No way!
How about the average Chrysler that has more than 7 different metals in it that each require a special repair or welding system? What about the Honda that has 150,000 pound tensile strength steel in it that requires a spot welder capable of 9000 pounds of force? What about 90,000 pound test welding wire for the MIG machine? These examples are not the exception; they are the new normal.
All of the manufacturers at the show have begun a Certified Repair Center program of one sort or another. Many use Assured Performance for the program, and some like Honda do it independently. In every case it starts with having to be an I-CAR Gold shop. Then each has a list of equipment that the shop must have including; welders that meet their
specifications or is approved by them, a clean room for aluminum repair, a special vacuum cleaner and fume extractor, precise measuring equipment, a paint booth and a frame machine. Of course we have a lot of that stuff, but it will not meet the new standards in most cases because it was sold to us before those standards existed.
Once you have the body repair equipment in place you also have to have the technical and programming ability to calibrate after you assemble. This alone is a major investment, and not just on the Imports or high end cars. On Ford vehicles equipped with the “birds eye” camera system if you replace a mirror the cameras have to be recalibrated. Ford uses a mat that sits on the floor around the car. It goes 7 feet in front of the care and on each side and 14 feet behind it. There are targets on the mat and the camera sees these and recalibrates itself. Audi has its collision avoidance sensors mounted to the windshield and they have to be calibrated any time the glass is changed or removed. There are as many other examples as there are kinds of cars.
In an age where cars do marvelous things to protect
the occupants all of the calibrations and structures are critical. A couple of miss-applied welds could change airbag timing by a few milli-seconds resulting in a driver hitting the steering wheel before the airbag deploys. A forward looking radar sensor off by 1 degree could prevent the car from stopping as it should under a collision avoidance system operation. Cameras that are not properly calibrated could result in accidents or injuries as the driver depends more on them than his own vision. The liability is enormous!
The cost estimate that I heard over the course of the event ranged from about $100,000 for Ford, $150,000 for GM and Chrysler and close to $200,000 for Audi. BMW didn't have an estimate.
MY OPINION ON THE FUTURE OFTHE COLLISION REPAIR INDUSTRY By John Miller,
Freedom Automotive
continued on page 8
ASA Houston - Shop Talk
Page 8
February 2017
BG Products, is committed toBG Products, is committed tomaintaining vehicles through maintaining vehicles through high quality automotivehigh quality automotivemaintenance services.maintenance services.
BG Products, is committed tomaintaining vehicles through high quality automotivemaintenance services.
We will differentiate ourselves by providing the highestWe will differentiate ourselves by providing the highestquality products, ensuring outstanding service and resultsquality products, ensuring outstanding service and results-oriented training, and in continually bringing new, -oriented training, and in continually bringing new, customer-driven technologies and service solutions tocustomer-driven technologies and service solutions tothe market to help our customers succeed.the market to help our customers succeed.
We will differentiate ourselves by providing the highestquality products, ensuring outstanding service and results-oriented training, and in continually bringing new, customer-driven technologies and service solutions tothe market to help our customers succeed.
BG’s high quality products andBG’s high quality products andservices are backed by the services are backed by the industry leading Lifetime BGindustry leading Lifetime BGProtection Plan.Protection Plan.
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Dan ButlerDan ButlerBG Products, Equipment, and ConsultingBG Products, Equipment, and ConsultingLSI of TexasLSI of Texas8703 Fallbrook Drive8703 Fallbrook DriveHouston, TX 77064Houston, TX 77064
Dan ButlerBG Products, Equipment, and ConsultingLSI of Texas8703 Fallbrook DriveHouston, TX 77064
Cell: 832-247-5127 Fax: 405-506-1295Cell: 832-247-5127 Fax: 405-506-1295
Toll Free: 1-800-580-0024Toll Free: 1-800-580-0024
Cell: 832-247-5127 Fax: 405-506-1295
Toll Free: 1-800-580-0024
The good news is that if you are willing to make the investment and manage to have your facility approved the car makers will then refer their owners to your shop. Nissan mails introductions to all of the owners of their vehicle in your area spotlighting your shop as a Certified Nissan Repair Center. Honda does the same. They all list you on websites or apps for the customers to find you. Chrysler's app
has been downloaded by more than 1.2 million of their car owners. Toyota will even have you listed on the Entune system in their cars. It was “suggested” that GM would refer driver to a Certified Repair Center at the time of the accident using OnStar. They will also report the accident to the driver's insurance, dispatch a tow truck and arrange the rental car, all before the cops get there. If we are part of this system it may change the future of the industry.
Many of our shops participate in DRP programs; the car makers see this concept replacing the traditional DRP as they push to have their vehicles repaired by shops they know can do it right. They predict that the insurance companies will go along because of the liability they incur by referring work to a shop that does not meet the new standards. Even if the DRP as we know it does not go away the shops involved may well have to meet these high standards to continue receiving work from them.
My dilemma is; should I invest hundreds of thousands of dollars in meeting all of these new standards and joining the Certified programs, or should I pick just one that I think will provide enough cars to justify the cost? Or on the other hand should I just phase out of the collision business? Staying and doing less than a proper repair is not an option for me; I cannot expose my shop, my employees or myself to that huge liability.
I predict that in a few years we will see the end of the Mom and Pop body shop doing a million dollars or so year as small shops cannot financially handle the cost of upgrading. Combine the investment we would have to make with the much higher total loss number that we are bound to see and I don't think the money will be there to do it. Of course I may be wrong. The pricing structure may change and insurance companies may be forced to pay for the new reality in auto body repair.
MY OPINION...continued from page 7
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ASA Houston - Shop Talk
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February 2017
Thanks to ASA for the opportunity to prepare the Shop Talk
newsletter. It is a pleasure to be associated with ASA.
In addition to serving as the ASA Shop Talk newsletter editor, I also
provide graphic design and marketing services to a number
of clients. I would love the opportunity to discuss how I
might be of service to you and your shop.
I now offer a line of advertising products for the auto industry
such as decals, magnets, bumper stickers, license plate frames,
key tags, banners, signs and more
Dan Tidwell, Tentmaker Graphic Design
THANKS TO ASA
Page 9
ASA Houston - Shop Talk
Page 10
February 2017
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ASA Houston - Shop Talk
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February 2017
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ASA Houston - Shop Talk February 2017