Answer United Web: www.answerunited.com Telephone: 800-937-5900

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Are You Unable To Handle

Overflow Of Calls?

BY : ANSWER UNITED

Answer United Web: www.answerunited.com Telephone: 800-937-5900

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Overflow of calls is a common problem that is faced by a lot of

business owners today, but it is equally important that they have a system in place to rectify

this problem. Hence, they should subscribe to overflow answering service that is proficient in

catering to such needs.

Customers today do not want to go to a store or a service provider as it is very much time

consuming. The customer today would just make a call and carry out the necessary ordering or

complaints whatsoever. Every business today is very competitive and so they all have to be

competitive even in terms of products and services that they offer.

Introduction to Overflow answering service

Business owners take special care that they have necessary infrastructure in place to cater to

needs of consumers who call them for various purposes. They have a team of executives in

their call center departments who take care of calls being made to the company for sales or a

complaint. Many a times, especially during peak hours, these businesses face the problem of

call center overflow, and hence, there is a need to consult a service provider who would

provide solutions for overflow answering services.

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Missed Call = Missed Opportunity

It should be noted that when a customer makes a call, he/she expects to be answered promptly

along with appropriate explanation. During peak hours, a business owner faces huge downpour

of calls from customers pertaining to the sales or complaints. In case of sales, it has been noted

that, if a customer is not answered in the first time, there are more than 65% chances that

he/she would not make an attempt to call again. It is normally observed that a business owner

is faced by such problems regularly as they can’t always cater to growing demand of phone calls

all the time.

Catch 22 Situations for Businesses

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There is a limitation to the number of manpower that a business owner can recruit to cater to

such needs. On the other side, not having enough manpower could mean losing a potential

client and hence losing business. A call missed means a business lost and this eventually is

gained by a competitor. At the same time expanding the bench strength just to be able to

handle the peak hours is not affordable.

The solution- Overflow Answering Service

Business owners today should subscribe to overflow answering service providers who can take

the load of large number of sales or complaint calls. Doing this they don’t have to hire extra

staff that would anyways go un-utilized during off-peak hours but at the same time it would

ensure that not a single call is missed. The service providers have experienced executives who

can cater to such needs seamlessly. Their efficient team can very well get the knowledge and

relevant details of the business that they need to cater to and in a way become extended arms

and legs of the business owner.

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How does it Work?

All the sales overflow telephone calls would be transferred to their executives who are well

verse with the sales related information. The customer would have no clue whether he/she is

speaking to the service provider or the company executive directly.

All kinds of clarifications pertaining to frequently asked questions, product details, etc can also

be solved by them. The executives of the service provider would be well versed with all the

relevant information.

All the calls related to complaints or problems faced by the existing customer can also be taken

care of by them. They try to solve the issue on line and if it’s a complex matter, they are

equipped with the necessary infrastructure to transfer the call to the relevant department or

person so that the issue is dealt with at the earliest and the customer is satisfied.

They can also act as an efficient assistant and transfer the calls to necessary person or

department. Moreover they can also send and receive messages as per the requirement.

What do you get?

An answering service provider would provide tailor made solution to all of the business needs.

Whatever the requirement, they would be happy to fulfill it. They can carry out numerous

functions like processing the order over the phone; clarify billing related information or

providing necessary information related to products and services. They have all the necessary

staff and manpower to cater to such needs. If need be, they can allocate extra work force and

fulfill the requirements.

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Hence subscribing to them would eliminate the need to hire extra work force and bear higher

operating costs as services from them could be obtained at a cheaper rate. This in turn reduces

the overall cost of operation and ensures that customer satisfaction is not compromised. The

best feature about them is that they seamlessly integrate with the working of the business

owner. This entire operation can increase the sales of any business by up to 30% which is a

large number considering today’s competitive market.

So, if you are a business owner and facing call centre overflow problem, you need not to be

worried at all. One should subscribe to an overflow answering service provider and be rest

assured.