are job candidates lying on their resumes?are job candidates lying on their resumes? presented by:...
TRANSCRIPT
Are Job Candidates Lying on Their
Resumes?
Presented By:
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mail: P.O. Box 509 Eau Claire, WI 54702-0509 • telephone: 866-352-9539 • fax: 715-802-1131email: [email protected] • website: www.lorman.com • seminar id: 404850
Stacy Lowman
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Are Job Candidates Lying on Their
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mail: P.O. Box 509 Eau Claire, WI 54702-0509 • telephone: 866-352-9539 • fax: 715-802-1131email: [email protected] • website: www.lorman.com • seminar id: 404850
Prepared By:Stacy Lowman
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ARE JOB CANDIDATES LYING ON THEIR RESUME?
Stacy [email protected]
@Stacy Lowman
linkedin.com/in/stacylowman
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COURSE OBJECTIVES
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After completing this course you will be able to:
▪ Define what it takes to become a resume sleuth
▪ Explore ethical dilemmas around recruiting
▪ Identify the red flags that should send you running the other way
COURSE OBJECTIVES
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After completing this course you will be able to:
▪ Recognize legal risks around hiring dishonest candidates
▪ Review tools to mitigate fake hires
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AGENDA
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The Questionable Candidate
▪ The sobering statistics ▪ Embellishment and lying – what’s the
difference? ▪ What drives a candidate to be
untruthful?▪ Why should you care? Candidate and
organizational legal risks exposed
AGENDA
5
Becoming a Resume Sleuth
▪ An education in colleges and degrees ▪ Say again?: Uncovering the supposed
multilingual candidate ▪ Who? Validating prior employment
history ▪ Real-life examples of candidates caught
in the act
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AGENDA
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Tools to Mitigate a Fake Hire
▪ Comprehensive background check procedures
▪ Backdoor reference checks ▪ The nonverbal queues ▪ Behavioral interviewing techniques▪ 3 more ways to distinguish the fake
form the real
AGENDA
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Ethical Dilemmas
▪ Social media stalking – when it’s perfectly okay, and when its not
▪ Bad referrals and what to do about them
▪ What to do when a stellar candidate embellishes the small stuff
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AGENDA
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Session Takeaways
▪ How to Spot a Liar
“What else are they not telling you?”
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BIG CONCEPT
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The Questionable
Candidate
The sobering statistics
Embellishment and lying –what’s the difference?
What drives a candidate to be untruthful?
Why should you care? Candidate and organizational legal risks exposed
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75% of managers caught a lie on a resume (2017 – CareerBuilder)
70% of college students would lie on a resume in order to get a job they want. (Statisticbrain.com)
40% - inflated salaries33% - inaccurate job descriptions29% - altered employment dates
27% - falsified references21% - state fraudulent degrees
The Questionable
Candidate
The sobering statistics
Embellishment and lying –what’s the difference?
What drives a candidate to be untruthful?
Why should you care? Candidate and organizational legal risks exposed
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Padding, fibbing, embellishment, fudging, partial truth, alternative facts
It’s all the same!
Passing the integrity check
Acceptable resume “inflation”
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The Questionable
Candidate
The sobering statistics
Embellishment and lying –what’s the difference?
What drives a candidate to be untruthful?
Why should you care? Candidate and organizational legal risks exposed
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Desperation – I need a job!
Narcissism – can’t help it
Present best version of themselves
Desire for a career change
The Questionable
Candidate
The sobering statistics
Embellishment and lying –what’s the difference?
What drives a candidate to be untruthful?
Why should you care? Candidate and organizational legal risks exposed
13
Cardinal sin: falsifying educational record
You could go to jail
You could lose your job
You could lose your right to sue
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In an effort to present the best version of themselves, candidates unknowingly risk it all.
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BIG CONCEPT
Becoming a Resume Sleuth
An education in colleges & degrees
Say again?: Uncovering the supposed multilingual candidate
Who? Validating prioremployment history
Real-life examples ofcandidates caught in theact
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”Iffy’ school; paying for brains on paper
Right degree, wrong school
Wrong degree, right school
Business administration degree vs. MBA
National Student Clearinghouse
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Becoming a Resume Sleuth
An education in colleges & degrees
Say again?: Uncovering the supposed multilingual candidate
Who? Validating prioremployment history
Real-life examples ofcandidates caught in theact
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Common misconceptions
Conduct interview in multiple languages
Skills testing as part of candidate process
Ask for cover letter and resume in all languages
Becoming a Resume Sleuth
An education in colleges & degrees
Say again?: Uncovering the supposed multilingual candidate
Who? Validating prioremployment history
Real-life examples ofcandidates caught in theact
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Internal versus outsourced
Dates don’t add up
Job history by year, not an actual date
Job titles too good to be true
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Becoming a Resume Sleuth
An education in colleges & degrees
Say again?: Uncovering the supposed multilingual candidate
Who? Validating prioremployment history
Real-life examples ofcandidates caught in theact
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Florida State House Candidate Leaves the Race After Faking her Degree
Have Your Cake and Eat it Too?
Too Valuable to be Fired?
”If it doesn’t make sense, it’s probably not true.” – Judge Judy, TV personality and judge
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BIG CONCEPT
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Tools to Mitigate a Fake
Hire
Comprehensive background checks
Backdoor reference checks
The nonverbal queues
Behavioral interviewing techniques
3 more ways to distinguish the fake from the real
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Criminal recordsCredit history reviewIdentity & AddressDrug ScreeningEmployment VerificationEducation VerificationCredentials Verification & LicensingReference Check
Tools to Mitigate a Fake
Hire
Comprehensive background checks
Backdoor reference checks
The nonverbal queues
Behavioral interviewing techniques
3 more ways to distinguish the fake from the real
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Off limits per FCRA:
• Bankruptcies >10• Any negative in >7 years (excluding
criminal)• Tax liens paid off >7 years• Civil suits, civil judgments and records of
arrest >7 years• Collections >7 years
Do your due diligence and stay within the law!
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Tools to Mitigate a Fake
Hire
Comprehensive background checks
Backdoor reference checks
The nonverbal queues
Behavioral interviewing techniques
3 more ways to distinguish the fake from the real
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Social Media
Philanthropic footprint
Google and web presence
Alumni groups
Tools to Mitigate a Fake
HireComprehensive background checks
Backdoor reference checks
The nonverbal queues
Behavioral interviewing techniques
3 more ways to distinguish the fake from the real
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Fidgety body language
Eye language
Shuffling Feet
Lip biting
Covering up
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Tools to Mitigate a Fake
HireComprehensive background checks
Backdoor reference checks
The nonverbal queues
Behavioral interviewing techniques
3 more ways to distinguish the fake from the real
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PAR techniqueProblem: What was the problem you were trying to solve?
Action:What actions did you personally take to address the problem you faced?
Result: The goal here is to uncover any results and accomplishments the candidate can identify, including any methods of measurement involved.
… then ask follow-up questions
Tools to Mitigate a Fake
HireComprehensive background checks
Backdoor reference checks
The nonverbal queues
Behavioral interviewing techniques
3 more ways to distinguish the fake from the real
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Vague descriptions
Online information does not match up
Keep asking the same questions
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“Claiming to be an expert at event planning because you sometimes pick up doughnuts for the weekly staff meeting isn’t going to fly..”
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BIG CONCEPT
Ethical Dilemmas
Social media stalking –when it’s perfectly okay, and when it’s not
Bad referrals and what to do about them
What to do when a stellarcandidate embellishes thesmall stuff
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Ethically stalking candidates
“Posts by …” “Photos of …”
Advanced search queries and strategies
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Ethical Dilemmas
Social media stalking –when it’s perfectly okay, and when it’s not
Bad referrals and what to do about them
What to do when a stellarcandidate embellishes thesmall stuff
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Don’t interview everyone that gets sent your way
Offer feedback
Remove bias
Doesn’t always equate to the best candidate
Ethical Dilemmas
Social media stalking –when it’s perfectly okay, and when it’s not
Bad referrals and what to do about them
What to do when a stellarcandidate embellishes thesmall stuff
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Altering job title for clarity
Official vs. actual job responsibilities
Anything else … be a sleuth
Your brand is on the line too.
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How to Spot a Liar: Top 6 Ways
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1 Voice changes
2 Laugh it Off
3 Exaggerated honesty
4 Repeating question multiple times
5 Avoiding the answer
6 Answering questions with questions
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What People Really Think About Your
Resume
What You Say
I’m an ideas person.
Please find my resume attached.
Skills? Word Processing
References = blank
What They Think
You don’t work.
There’s no attachment.
You also know how to chew your own food.
No one likes you.
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FINAL THOUGHTS
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WHAT WE DISCUSSED
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The Questionable Candidate
Becoming a Resume Sleuth
Tools to Mitigate a Fake Hire
Ethical Dilemmas
Session Takeaways
ARE JOB CANDIDATES LYING ON THEIR RESUME?
Stacy [email protected]
@Stacy Lowman
linkedin.com/in/stacylowman
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Notes