architecting & managing a global enterprise solution cliff markell, director – global it...

Architecting & Managing a GlobalEnterprise Solution

Cliff Markell, Director – Global IT Architecture, Watts Water Tech.Trevor Steel – Solution Consultant, QAD, Inc.

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The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD.

Safe Harbor Statement

Architecting & Managing a Global Enterprise Solution

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Customer Profile


IRRIGATION SYSTEM Backflow Preventers Backflow Enclosures Automatic Control Valves Through-the-Wall Shutoffs Ball Valves Butterfly Valves Relief Valves Water Pressure Reducing

Valves

FIRE PROTECTION SYSTEM Backflow Preventers Transition Risers UL/FM Fire Service Strainers Automatic Control Valves Pre-Engineered Valve Stations Relief Valves Check Valves Gate Valves

HVAC SYSTEM Balancing Valves Feed Water Regulators Backflow Preventers Radiant Under floor Heating Systems Radiant Snow melting

Systems Hydrocontrol Panels PEX Plumbing System Manifolds

WASTEWATER (DRAINAGE) SYSTEM Roof Drains Floor Drains Trench Drains Fixture Carriers Acid Waste Systems

Cleanouts Interceptors Hydrants

POTABLE WATER SYSTEM Gas Connectors PEX Plumbing Systems Reverse Osmosis Water

Filtration System Water Softeners Backflow Preventers Pre-Engineered Valve Stations Water Pressure Reducing Valves

Electronic Temperature Controls

Safety Relief Valves Automatic Air Vent Valves Expansion Tanks Tempering Valves Flow Switches Gauges & Thermometers Steam Traps Strainers Gas Connectors

FOOD SERVICE APPLICATIONS Movable Gas Connectors Water Filtration Systems Internal Fluid Conveyance

Assemblies Gas and Water Shutoff Valves Commercial Faucets Metal & Plastic Tubular Parts Gas Regulators Thermostatic Mixing Valves Grease Interceptors Float Valves Equipment Placement Systems

What we do - Water by Watts(Commercial Applications)

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• North America • Europe

Enterprise Site Distribution


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Pre-Project Architecture


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• Hard top get to the data for reporting purposes

• Lots of disparate processes and data definitions

• One stop shopping hard• Increased compliance costs and risks• High IT costs / cost per user

What This Meant To The Business


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• Vision set by Steering Committee• Design and development of process maps

- Document all processes in order to create standards where possible

- Designed by subject matter experts within in business

- Multi-site representation

• Align processes with QAD functionality• Processes vetted and accepted by Steering

Committee- Changes require Steering Committee sign off

Decision Making Process on Future State


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• Three (3) instances of EA Enterprise Edition- North America- EMEA- Asia

• Minimal customization• Deep level of system understanding for

the Business Side

Future State


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• Resources- Project competition due to large number of

projects

• Resistance to surrender of control• Business units and divisions struggle with central

services concept as a control issue• Aligning the project teams to be constructive

participants

• Cultural differences• Local market, statutory and reporting

requirements

Challenges


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• Guided by steering committee

• Subject matter experts from each business unit

• Shared IT resources

• Business ownership!!!

Decisions: The Team


Steering Committee

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• Central DC with disaster recovery

• Outsourced operations for server HW and networking

• Outsourced “non-value add” IT services i.e. E-mail

• All services operated from central DC

Decisions: Data Center Options


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• One domain per operating currency- Plus one domain for “Corporate” entity for

additional security

• Database instance per major operational zone- North America, EMEA, Asia- To allow staggered back ups, batches, and

maintenance windows

Decisions: Database, Domain Structure


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• Key and critical issue for implementation- Standardization and alignment of data for

consistent control and reporting

• Data ownership and scope assigned and approved by Steering Committee

• Process data collected needs to map to available EA fields- Remaining / additional data stored in SQL

server

Decisions: Master Data


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• Business process design teams define requirements- Functional requirements to meet process for

additional modules to eliminate customization needs

• Demonstration/functional reviews of modules- Understand what is in the module and how it

works to get the best from it

• Incorporate QAD modules into the process maps

Decisions: Module Roll Out


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• Master Data Management is a key component before implementation

• Schedule:- Europe first, then North America- 2 businesses in the first year- 2 -4 annually on going- Acquisition businesses rolled in on a need

priority

Decisions: Roll Out Strategy


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• Management visibility via KPI’s and reporting

• Standardized processes- Increased productivity- Increased flexibility of employees

• Better supply chain visibility and integration

• Customer fulfillment enhancement- Increased material visibility

• Reduced IT costs and improved support

Expected Benefits


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• Expect changes- New acquisitions, products and better

processes are a fact of life

• Don’t stand still- There is nothing wrong with improving

incrementally if it is planned for- Look for a better way to work and codify it

• Continue to invest- Invest in systems and people in order to reap

the benefit for the Enterprise

Focus on the Future


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• Rationalize and align Master Data!• Plan the roll out and stick to a plan• Utilize standardization

- Create standard processes to speed up implementations

- Increase staff cross training / utilization within the Enterprise

- Improve/increase support ability

• The business owns the project- Business leasers and employees have to make

the process and data decisions with consensus!

Summary


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Metrics Affected


Process Benefit Value

Deploy product and service information across countless customer, partner and employee touch points.

Accelerate time to market for new productsImprove order and invoice accuracy

10% to 20%

5% to 10%

Provide customers with standardized electronic product data

Improve customer serviceExpand markets

5% to 10%

Automate workflow processes for data governance

Improve efficiency and accuracy of supply chain communicationAccelerate time to market for new products

10% to 25%

10% to 20%

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• Ask your account manager to set up a Q−Scan to discover potential benefits

• Explore On Demand as another way to deploy global shared services

Next Steps


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• Cliff Markell: [email protected]• Trevor Steel, MBA: [email protected]

Questions & Answers


mailto:[email protected]

mailto:[email protected]

architecting & managing a global enterprise solution cliff markell, director – global it...

Documents

watts water

director global

business architecting

customer profile architecting

future state architecting

qad functionality processes

disparate processes

steering committee design