architecting information experience through videos filesample: video shooting. video sample: 2 video...
TRANSCRIPT
Architecting Information Experience Through Videos
06-12-2014
Ayan BanerjeePrasad V Tadas
Juniper information Experience Team
Video Usage Statistics and Facts
Agenda
Juniper Networks iX Scenario
Implementation
Live Samples
Good Practices
Results
Challenges
References
Video Usage Statistics and Facts• More than 1 billion unique users visit YouTube each month.
• Over 6 billion hours of video are watched each month on YouTube—that's almost an hour for every person on Earth.
• 100 hours of video are uploaded every minute.
• Millions of subscriptions happen each day.
• The number of people watching videos daily is up more than 3 times since last year.Source: YouTube
Juniper Networks iX Scenario: Why We Included Video into Our Portfolio?
• Demand from customers• Easy access and availability• High bandwidth availability to view videos • Faster learning and better understanding of the products
and features• Better retention and recall
1. Identify information that can be converted into videos.2. Identify topic types that can be good candidates for video.3. Prioritize videos into “must have” and “good to have.” 4. Identify various ways to create videos, such as actual shooting,
animated videos, or recording.5. Create video.6. Review video.7. Publish video.
Steps
Videos by Topic Types
•Yes - High = video is the ideal fit•Yes - Medium = video is a good fit •Yes - Low = video sometimes fits•No = video should not be used
Topic Type SubType Video Recommendation
Concept Concept Yes-MediumExample example-configuration Yes-HighExample example-simple NoReference glossary NoReference reference-safety Yes-MediumReference reference-standards NoReference reference-syslog-event Yes-LowReference reference-statement Yes-LowTask task-configuration Yes-HighTask task-verify Yes-HighTask task-install Yes-HighTask task-troubleshoot Yes-HighTask task-operational Yes-High
Actual Shooting vs Recording vs Animated Video
You can create videos by using:
• Actual Shooting: Examples and procedural tasks involving hardware equipments
• Recording: GUI events/Screens
• Animated Videos: Concepts
Sample: Video Shooting
Video Sample: 2
Video Sample: 3
Video Sample: 1
Video Standards
• Size: 720 X 420• Audio: mp3, 96 Kbps, 16-bit, 44.1k sample rate, Stereo• Video: mp4 video format (.mp4) using H.264 codec, On2 VP6 pro, 2-
pass CBR, 768 Kbps data rate, 24-30 frame rate• File Location: Juniper Channel on YouTube
Results
• Inclusion of the video links into the Information System helped customer to better understand complex technical scenarios and saw a drop in Tech-Support calls.
• Customer Feedback scores – higher!
Challenges• Need sufficient time to plan• Project phase in which video need to be created• Last-minute changes• Audio quality and recording equipments • Maintenance (post-release changes in products and features)• Necessary approvals from lab authorities for shooting the video• Cost
http://www.juniper.net/youtube
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http://www.linkedin.com/company/juniper-networks
http://forums.juniper.net/
http://www.juniper.net/techpubs
http://forums.juniper.net/