architecting for workspace transformation
TRANSCRIPT
Architecting for Workspace Transformation
Vanessa Sulikowski – Distinguished Systems Engineer
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The way we work has changed
+ +
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This is not the workspace I am looking for…..
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This is my workspace
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This is my
workspace
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These are my workspaces…
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• Flexible and Collaborative Working
• (re)Designing Workspaces
• Enabling new Workforce Experiences
• Architectural Options
• Managing the Workspaces
Agenda
Flexible and Collaborative Working
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We Need to Work Together in Different Ways
Personal Collaboration
Find & Connect
Access key individuals
to get things done fast
Meet
Lead discussions and
disseminate content with
a broad set of stakeholders
Team Collaboration
Agile work teams with multiple
projects and iterative teamwork
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Organizing
MeetingsHosting
Meetings
Making Meeting an Amazing Experience
Meeting
Experiences
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Continue the Conversation With Team Collaboration
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Digitize the Workforce Experience
Enable a Digital Workforce
Deliver Flawless and
Effective Collaboration
Transform the Workplace
Workspace Management ToolsFlexible Workspaces
Collaborative Intelligence
Tech-Enabled Workspace
Collaborative Intelligence
Conferences
Mobile and Virtual Workspace Video
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(re)Designing the Workspaces
(Transform the Workplace)
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Work anywhere, access everywhere
The Workplace Transformed
Gives me
choice
Helps me
collaborate
better
Personalises
my workspace
Enhances my
productivity
Safeguards me
and my
information
Senses where
I am
Improves my
work life
balance
Collaboration and Connectivity are key…BRKCOL-2023 14
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Redesigning the office workspaces
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Wi-Fi / BYOD and
Location Services
Unified Network
Access
Intelligent Video
Collaboration
Workspace Management
Digital Signage &
Guest Services
Security &
Identity
Services
Energy ManagementCollaboration
Smart & Connected
Workplace
Workplace
Analytics
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Common
Spaces
Personal /
Focused SpacesCollaborative
Spaces
Workspace Types: to suit varied workstyles
Mobile /
Virtual Spaces
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Redesigning the office workspaces
Touch down /
focused spaces
Collaboration Spaces
Common Spaces
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Collaboration Enabled Spaces
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Collaboration enabled Personal / Focused Workspaces
DX70 DX80JabberSpark 88007800
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Collaboration enabled meeting spacesAn endpoint to fit every workspace
Quiet Room / Focused Workspace
Small Room
Medium RoomLarge Room
Training-/Board Room/
Auditoriums/Multi-purpose rooms
Immersive Room
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Selecting the right technology for the right workspace
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Project Workplaceprojectworkplace.cisco.com
Experience-Centric
Cloud Connected
ValueExtended
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Showcases Collaboration In Use
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Speaker Track
Conference
MultiStream
Visual Flexibility
Collaboration Room Technology
In-room Controls
Presenter Track
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Frames presenter – standing or
moving about the room
Enables local and remote
participation
Combined with cloud or premise
Remote View
While in PresenterTrack mode
Trigger Area
Perfecting the Meeting ExperiencePresenterTrack for more dynamic meetings
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PresenterTrack Configuration Overview (CE8.1)
A Precision 60 camera at the rear of
the room is configured to capture the
whole presenter area.
A trigger zone is configured so that
when a presenter steps into this area
a crop of the presenter is created;
the crop follows the presenter
wherever they walk within the
presenter area.
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PresenterTrack Configuration
1. On the web interface,
go to Setup > Presenter Tracking
2. Click “Enable PresenterTrack”
3. Click “Configure”
4. Select the camera to be used, then adjust it using
the touch panel to frame the area that will be
used by the presenter
5. Set the trigger zone by moving and resizing an
outline that will show on the self view
6. Once configured, a new camera preset called
“Presenter” will be available for selection
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Control peripherals such as lights,
room dividers, curtains, etc. directly
from the Touch 10
Once configured, an icon appears on
the Touch 10 in the top right corner;
clicking this icon brings up the
control panel
Multiple pages can be configured
with various different buttons
and sliders
In-room control on Touch10
A third party Control System (e.g. AMX,
Crestron, etc) watches the codec output and
uses the commands to trigger events
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Enables the Touch 10 to
interface to in-room Control
Systems, complimenting their
functionality and eliminating the
need for many control devices in
the same room
Control system registers for
feedback on events based on
user interaction on the Touch10
and performs actions accordingly
Control system interaction
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Web-Based and Downloadable Graphical User Interface
A configuration portal is available
on the endpoint to configure the in-
room controls (Integration > In-
room Control > Launch Editor or
Download Editor)
Simple drag-and-drop interface
Import or export to and from the
endpoint or file
Choose the icon that will appear in the
status bar (light bulb or sliders)
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Configuration Overview
1. Name the page
2. Name the control row
3. Drag and drop the necessary
control widgets to the row
4. Name the widgets
5. To delete, simply drag and
drop widgets or rows above
the panel
6. Add more rows and pages
as necessary
6
2
5
1
3
6
4
3
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Blueprints for Room Layout and Endpoint Positioning
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Enabling new Workforce Experiences
(Enable a Digital Workforce)
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Technology Enabled Workspaces
Connect the User to the Technology
Interact with the technology and move
seamlessly
Coming together of Hardware & Software
Removing barriers between people &
Technology
Experience & Simplicity drives usage
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Move Seamlessly from Workspace to Workspace
Mobile Home
OfficeWork
Office
Small
Group Spaces
Larger Spaces Boardroom
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Intelligent proximity
One / Zero Touch Meetings
Connecting users to Collaboration and Workspace Technology
Always on Virtual Meeting Rooms
Workspace Mobility
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Desktop
Collaboration Cisco TelePresence
Endpoints
SfB, Lync 2010, 2013
3rd Party Standards Based
Video Endpoints
WebEx Desktop
& MobileJabber Desktop
& Mobile
Simple URL or Video Address
Any Browser
Virtual Meetings Anyone, Anywhere, Anytime (Always on)
Spark
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Unlimited virtual rooms
Virtual Spaces – Web, Desktop and Mobile ClientsWork from Anywhere
Persistent and secure messaging
and file sharing
Instant personal
communications
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Calling
Easy ad hoc pairing (using ultrasound), See content on device & zoom in on details, Go back in content
See, control and capture meeting content from your mobile
Simplifying use: Cisco Proximity
Previous Slides
Taking Snapshots
Viewing Content
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Mobile device
running ProximityTelePresence
endpoint
Encoded ultrasonic message sent that includes endpoints IPv4 address and token
Token transmitted to endpoint’s IPv4 address using HTTPS
Application receives
message via microphone,
extracts IPv4 address and
token
Endpoint authenticates token
and authorizes client
Content session established, client can control endpoint
Endpoint creates new random
token every 180 seconds
Intelligent Proximity – On Premises
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Mobile device
running Spark
ProximityCloud creates new random tokens, assigns them to SX10
Token transmitted to Spark Cloud
Application receives
message via microphone,
extracts token
Session established, client can control endpoint
Spark Proximity (Cloud Proximity)Illustrative Flow
Cisco SparkSX10
Encoded ultrasonic message sent that includes token
Spark Cloud authenticates token
and authorizes client on SX10
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Move Mobile Webex CMR Session to Video Room
Detects presence of Cisco Intelligent Proximity app
Exposes Proximity in WebEx mobile app only when Proximity is installed
Allows users to use the WebEx mobile app as a control surface for the meeting
Join meeting
and tap the
Proximity icon
This will
cross-launch
Proximity
Proximity puts video endpoint
into Cisco® CMR Cloud
meeting
1 2 3
* Proximity integration in WebEx iOS and Android apps introduced as a beta feature.
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Collaborative WorkspacesOn the Road, in the Office, with a Customer
CollaborateWhen MobileFrom a Desk From a Room
Common Contacts and Call History From
Mobile to Desktop
Control Video Rooms From Mobile
Video Everywhere
Seamlessly Move Between Mobile
And Desktop
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Architectural Options
(Deliver Effective Collaboration)
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Architectural Elements
Virtual Meetings &
Conferencing
Cisco Secure remote
Working Solution
Workspace Management and
Collaborative Spaces
Cisco Collaboration Platform –
Cloud/Hybrid/On Premise
Endpoints and Clients Workspace Technology
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Collaboration Experience Platform
Cisco Network – (DNA)
EVERY POCKET EVERY DESK EVERY ROOM
MEETINGWORKSPACE CUSTOMER
Devices
Experience
CLOUD HYBRID PREMISES
Delivery
Interoperability API ECOSYSTEM
Extend
MEETINGSWORKSPACE CUSTOMER
Experience
Collaboration Experience Platform
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Boardroom
Cisco Hybrid
CiscoCollaboration
CloudCisco Spark ServiceMessage | Meeting | Call
UnifiedCommunications
CustomerCare
Conferencing
Cisco Collaboration Edge Architecture
CiscoOn-Premises &
Partner Hosted HCS
Hybrid Collaboration Services – Enabling new Experiences
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Cisco Collaboration Edge - Expressway
3rd party businesses
Teleworkers
Mobile workers
Consumers
TDM or IP PBX
Analog devices
Branch offices
Collaboration Edge
Firewall Traversal
Session Border Control
Expressway
Gateways
Branch Survivability
Cloud service users
ON-PREMISES OR CLOUD
CISCO UC
Internet, PSTN, IP PSTN
WAN
InternetHybrid Services
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1) Select Platform 2) Select Endpoints 3) Add Services
Existing & Hybrid
Video for the Office &
Home
Video for Rooms
Cloud or On-Premise
WebEx & CMR
Spark / Jabber
+
How to Get There – Simple Steps
WFM
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COMMON MANAGEMENT
OPEN PLATFORM
MESSAGE MEETING CALL
APPLICATION
INTEGRATION
PARTNER
SERVICES
SPARK HYBRID
SERVICESCloud + PremInterconnectAPIs
Cisco Cloud Collaboration PlatformCisco Collaboration Cloud
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Spark Hybrid Call Services
CiscoOn-Premises & Partner Hosted HCS
CiscoCollaboration
Cloud
Call Service Aware - makes Spark aware of calls passing through the entire enterprise UC system.
• Zero Touch Meetings: every call is also a meeting. Share your screen and send documents/messages with one click
Call Service Connect - Connect Cisco Spark & the enterprise phone system – so they behave as one
• Use Spark, Jabber or your desk phone to make and receive calls from anyone without worrying about which you or the
other person is using.
• Seamlessly transfer a call to where it suits you - a different device, client or a room
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Spark Hybrid Services
Communications
Manager
Business Edition
Series
HCS
Delivered Services
Message Meeting Call
Connect existing Cisco calling capabilities to
Cisco Spark capabilities in the cloud
Hybrid
Services
Connected Services:
Call Services (Call Aware and Call Connect)
Calendar and Directory ServiceBRKCOL-2023 54
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Spark Hybrid Services Architecture
PSTN
MPLS
Endpoints
DMZ
Edge
Call ControlConferencing
Applications
Remote Sites
Mobile Workers
Third PartiesHeadquarters
TelePresence
Content Server
IM &
Presence
Prime
Collaboration
Unity
ConnectionMediaSenseContact Center
VCS
Control
Integrated Services
Routers
TelePresence
Management
Suite
Video Bridges
MS AD
Internet
CiscoCollaboration Cloud
Expressway
Core
Expressway
Edge
Expressway-Core
“Cloud Connectors”
Unified
Communications
Manager
C C C
C
Mgmt, Calendar &
Call Connectors
Directory Connector
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Hybrid Services RequirementsCisco Unified CM, Business Edition, and HCS
HTTPS
CTI/AXL
SIP
Call Service
• For Call Service AwareExpressway-C version 8.7 (Connector)
• For Call Service Connect: New or existing Expressway pair version 8.7
Calendar Service
• Expressway-C version 8.7 (Connector)
• Exchange 2010 SP3 or 2013
• O365 support currently in test
• ** TMS15.1 & TMSXE5.2
Directory Services
Directory Connector installed on Windows Domain Server (2003,2008 R2
or 2012) with administrator user privileges
Expressway-E
Expressway-CDirectory
ConnectorExpressway-C
Cisco Unified CM
Connectivity
Minimum UCM
Requirements:- For Unified CM 10.5(2)SU3
- For HCS 10.6.X
Dedicated for Connectors
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Wireless Infrastructure
5520/8540 Controllers
Wave 2 11ac APs
CMX / MSE
Hyperlocation Module
Mareki Dashboard
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Smart Spaces Solution Technology Architecture
AV Controller
CUCM Cisco TMS
MSE/CMX Building Integration
HVAC Controller
Air-Conditioning
Lighting
Blinds
Projector
Projector-Screen
IP-Phones
Telepresence-System
Jabber
Wi-Fi Access-Point
Workspace Management Interfaces
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Transformed Workspaces –Need a Variety of Facility and IT Systems in Synch
Meeting Room Scheduling
Desk Scheduling
Equipment Reservation
Visitor Management
Catering Systems
Building Systems
Security / Access Control
Other FM systems
Email and Calendaring
Employee Directory
Video Surveillance
Other IT systems
Collaboration Systems
Access
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Visibility and Managing the Workspaces
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Workspace Visibility and Reporting
Utilisation reports
Usage reports
No-show reports
Advanced Analytics
Workspace Mobility
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WiFi Workspace Visibility
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Hyperlocation – Understanding Workspace Mobility
Aggregate ActionableAccurate
Now8-10 updates per minute
Before1-2 updates per minute
Now2-4 sec
Before10-20 sec system latency
Now+/- 1 meter
Before5-7 metersLocation Movement Display
Location Accuracy Refresh Rate System Latency
Hyperlocation - BLE integrated with APs
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Location Analytics - CMX / MSE
AN
AL
YT
ICS
DA
TA
Controller
(Virtual/Physical)MSE
(Virtual/Physical)
Analytics UI
LOCATION DATA
DEVICE-BASED DISCOVERY
APPLICATION DATA
Mobile Application Server
Depending on Application Layer
Access Points
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Cloud-based CMX architecture
Cloud-based
network management
& analytics
Location analytics
dashboard
Customer CRM
& business
intelligence
Location API (push)
Location-based
offers and
engagement
Customized
WiFi sign-on
Detect users via
WiFi probes
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CM
X A
na
lytics
Da
ta
Wireless Controller
CMX Analytics UI
Access Points
Mobility Services Engine
Optimo
Data Science
Machine Learning Cluster
CM
X A
na
lytics
Data
Access Control Badge Data
Digital Ceiling Sensor Data (TBD)
Workplace Analytics UI
Me
etin
g
Sch
ed
ule
Data
Workspace Location Analytics
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Onsite (Location) Analytics
Number of Devices per Area / Zone
How Long Were People at a WorkspaceMovement between Workspaces
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Integrated, Unified Network Management
Converged voice and data on a
single platform
Event correlations and
provisioning self-care
Analytics for long term
trending and analysis
Cisco Prime Collaboration
ASSURANCE
Continuous
monitoring and
diagnostics
ADVANCED
REPORTING
Long term trending
and analytics
PROVISIONING
Simplified
deployment
and configuration
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Cloud Collaboration Management Portal
• Automated provisioning
• License management (user/group)
• Device management
• Usage reports and analytics
• Service monitoring and support
Security & policy management
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• Extend the basic reporting capabilities with existing BI/Analytics tools
• BI tools can plugin to Smart Spaces database
• Interactive reports
• Self service Dashboards
• Drill down reports
• Ad-hoc/Custom reporting
• Data visualizations
Enhanced Reporting – with BI / Connected Analytics
Examples above based on Pentaho Analytics
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Deliver a Better Workforce Experience
Employees are Disengaged and
Directly Impact Customer Experience
Workplaces and Workforces are Both in Transition
Technology will Accelerate and Enhance
Next-generation Workplaces
Solutions & Services to Improve and Enhance the
Workforce Experience
Enable a Digital Workforce
Transform the Workplace
Deliver Effective
Collaboration
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Mobile Desk Open Conference
= Flexible Working – Work the way you work best
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Start - UC
• Older CUCM
• Basic Endpoints
Architectural transformation Roadmap
Assess Platform
• Assess Current Endpoints
• Assess Servers
• Update to Latest Version
Assess Video Environment
• On Premise Bridges
• Video Meeting Management
Assess Network
• Video Readiness
• Remote Worker Access
• WiFi and BYOD
Define New Workspaces
• Physical Rooms & Workspaces
and Smart Spaces
• Desks & Remote Users
Define Conferencing Needs
CMR – Meeting Rooms & Hosts
• On Premise Needs
Define Cloud Services
• Online Meetings
Webex/CMR
• Spark + Hybrid Services
Governance for
Roll Out & Support
Deployment & Adoption
• Video – Rooms & Desktop
• Webex/CMR & Spark
• Workspaces & Remote
Collaborative
Workforce
Experiences
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Thank you
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Continue Your Education
• Demos in the Cisco campus
• Walk-in Self-Paced Labs
• Lunch & Learn
• Meet the Engineer 1:1 meetings
• Related sessions
BRKCOL-2023 76
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`
To Execute on Workspace Transformation:
Resources…
Collaboration Preferred
Architectures
• What product to use where
and for what purpose
• Prescriptive design guides
• Tested best practice
• Modular and scalable design
base for any customer
Cisco Validated Designs for
Collaboration
• The CVD guides provide more
detailed design and
deployment recommendations
that help streamline the
implementation of Preferred
Architectures
Project Workplace
Design Guide
• Example room types & use
• Expert guide on deploying
video
• Room layout and design
• Set up best practice
BRKCOL-2023 77
Please join us for the Service Provider Innovation Talk featuring:
Yvette Kanouff | Senior Vice President and General Manager, SP Business
Joe Cozzolino | Senior Vice President, Cisco Services
Thursday, July 14th, 2016
11:30 am - 12:30pm, In the Oceanside A room
What to expect from this innovation talk
• Insights on market trends and forecasts
• Preview of key technologies and capabilities
• Innovative demonstrations of the latest and greatest products
• Better understanding of how Cisco can help you succeed
Register to attend the session live now or
watch the broadcast on cisco.com
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How It Works: Details
Ultrasound Frequencies
The sound frequencies used are between 20 kHz and 22 kHz.
Application Listening
Once paired, the Proximity application for mobile stops listening for 30 seconds in order to preserve battery life.
Data Transfer
Snapshots from a local or far-end presentation will be transcoded to JPG images by the endpoint and then transmitted to the mobile device using HTTPS.
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Supported Endpoints
The number of simultaneous
Cisco® Proximity connections
depends on the endpoint.
The client will warn new users if
the maximum number of
connections has been reached.
EndpointNumber of
Connections
SX10 7
SX20 7
MX200 G2 7
MX300 G2 7
SX80 10
MX700 10
MX800 / MX800 Dual 10
IX5000 / IX52000 18
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Configuration
The Proximity Ultrasound
pairing message is turned on
by default on MX200 G2,
MX300 G2, MX700, MX800,
and MX800 Dual.
Services such as call control
and content sharing are not
enabled by default.
If services are not enabled,
users will receive an alert when
they open the Proximity app on
their mobile devices.
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© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Intelligent proximity Configuration
The Proximity Ultrasound
pairing message is turned on
by default on MX200 G2,
MX300 G2, MX700, MX800,
and MX800 Dual.
Services such as call control
and content sharing are not
enabled by default.
If services are not enabled,
users will receive an alert when
they open the Proximity app on
their mobile devices.
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© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
CE Configuration: Command Line
Enables or disables the Cisco®
Proximity ultrasound pairing message.
xConfiguration Proximity
Mode: <Off, On>
Sets the maximum volume of the
ultrasound pairing message. (Web only)
Peripherals Pairing Ultrasound
Volume MaxLevel: <0..90>
Peripherals Pairing Ultrasound
Volume Mode: <Dynamic, Static>
Dynamic mode allows the volume to vary up to the MaxLevel, while static mode keeps the volume at the MaxLevel. (Web only)
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CE Configuration: Command Line (Continued)
Enables or disables content sharing to mobile clients.
xConfiguration Proximity Services
ContentShare ToClients: <Enabled,
Disabled>
Enables or disables content sharing from desktop clients.
xConfiguration Proximity Services
ContentShare FromClients: <Enabled,
Disabled>
Enables or disables basic remote control for mobile clients (for example, hang up and make calls).
xConfiguration Proximity Services
CallControl: <Enabled, Disabled>
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CE Configuration – Web Interface, TMS, Unified CM
The settings can also be
edited from the web
interface, TMS version 15
or later and Unified CM
using the latest devpack.
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CE Configuration – Touch 10 UI
Proximity can be temporarily
disabled on the Touch 10
At least one of the three
services (see previous slides)
must be enabled in order for
the Proximity icon to appear
Disabling proximity on the
Touch will deactivate Proximity
using xCommand Proximity
Services Deactivate / Activate
and the Proximity icon will show
a line through it
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© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Privacy
If you can hear speech from
outside a room, a Cisco®
Proximity-enabled device may be
able to detect the audio pairing
signal, receive the token and
initiate a connection.
The display name shown when a
Cisco Proximity device connects to
an endpoint is taken from the name
of the device.
Audio Pairing Identifying Connections
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Security
If two incorrect tokens are received
from a Cisco® Proximity-enabled
device, the IP address of the device
will be banned for 10 minutes. If 10 IP
addresses are banned, the service is
halted for 1 hour.
The token changes every 180
seconds. It is transferred over
ultrasound and must be provided
to the endpoint over HTTPS to
authenticate the device and avoid
being disconnected.
Brute-Force Attack
Prevention PairingRenewal of Token
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Considerations
The maximum bandwidth a Cisco®
Proximity client may consume
is about 2 Mbps.
The mobile device needs to be
able to reach the IPv4 address
of the endpoint in the room
using HTTPS/443.
Bandwidth Network Topology
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Considerations (Continued)
With Cisco® MX Series systems,
Cisco has tested and verified that
Proximity works as expected. For
Cisco SX Series systems using
third-party speakers, additional
testing may be required.
Component systems (SX) with
external speakers cannot pair if
the speakers (for example a TV
in stand-by) are turned off.
SpeakersA System Might Not Pair
If in Standby Mode
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Considerations (Continued)
Rooms with hard surfaces may
cause challenges due to severe
audio reflections. Acoustical
treatment of meeting rooms is
always highly recommended for
the best meeting experience as
well as Proximity performance.
If two systems in the same room
have Cisco® Proximity enabled,
interference is likely to occur. This
may lead to problems with
endpoint discovery and
session maintenance.
Room Acoustics Pairing Interference
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Considerations (Continued)
Cisco® Proximity is optimized for
low frame rate content such as
PowerPoint presentations. The
endpoint will try to prevent
duplication using change detection.
Generation of Duplicate Images
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Considerations (Continued)
The Proximity applications collect anonymous data about application usage. This
data is collected to understand how the clients are used, to diagnose problems, to
respond to customer support requests, to conduct analytics and aggregate
statistical analysis, and to improve the client and other Cisco products and
services. More information about data collection can be found in the supplemental
privacy statement for Cisco Proximity.
Application Metrics
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Supported operating system versions
Cisco® Proximity is supported on
the following operating system
versions:
• Windows 7 and above*
• Mac OS X 10.9 and above
• iOS 7 and above
• Android 4.0 and above
*See next slide for further information
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The Proximity for Windows client does not support the tile based Windows interface introduced with Windows 8.
In addition the Windows client is launched as a public Beta. This is due to potential problems we have detected during product testing where some Windows laptops are not able to record sound in the ultrasound frequency range (20kHz-22 kHz).
This can be due to frequency limitations with the soundcard, sound driver or the internal microphone of the particular device. Users are encouraged to install and Beta test the Windows client and provide feedback to Cisco where possible.
For information on deploying Proximity to multiple computers using a .msi file see the support forum (link on the final slide).
Proximity for Windows
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Availability
The solution is included in
endpoint software CE 8.0.
The Cisco® Proximity app (for iOS
and Android) is available free of
charge though the Apple App
Store and Google Play.
The Cisco Proximity application for
Windows and OS X is available
free of charge, downloadable from
proximity.cisco.com.
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