Archana A MishraShiv Corner, Room-602, Plot-74

Sec-35, Kamothe, Navi Mumbai 410209,Maharashtra, India

Mobile: +91- 9619628368; Email: archana4uin@yahoo.com

Career Objective

Highly organized, detail oriented and energetic professional with nearly 6 years of experience, seeking assignments in Telecom or IT Infrastructure Management/Networking/Systems Administration/Technical Support where I get ample opportunity to use my skill & to grow along with the company with best of my efforts and ability to produce excellent results.Looking for a position in a well-established firm that offers opportunities for professional & financial growth.

Professional Overview

A technology oriented professional with about 6 years of experience in Project Management, Operations & Maintenance in Telecom sector. Proficient in Planning, designing and optimization of SDH and DWDM networks and conducting operations & maintenance of the same. Adept in design, installation and configuration of networks, maintenance and troubleshooting, network user management on multiple platforms governed by communication protocols. Proficient in end to end project planning and execution, with expertise in completion of projects within set parameters. Enterprising leader with excellent analytical, organisational and interpersonal skills.

Skills Enhanced

Management (Current) Technical (Past)Project Co-ordinator as Circuit Validation Ana-lyst SDH / PDH, DWDM, SONET, OFC, CCNA and TCP / IP

Areas of Exposure

Project Coordination Validation Analyst Administrative work (keep log of work done, analysis done, result documentation) Data Analysis and Reporting Domain: Telecom ISP DATA – Wire Line Exposure on SDH and DWDM equipment’s of different vendors Main Transmission NOC Management Network Optimization Submarine Cable Planning Key Performance Indicator (KPI) Measurement Fault Identification and Rectification in the Network Service Review & SLA Management Team Management & Mentoring Customer and Internal Escalations Management Customer Service Vendors & Strategic Partners Management Program Management Solution Delivery

Support in introduction of new technology/roll out.

Areas of Expertise

Project Management

Perform Data Analysis and reporting for Project Management (prioritize, follow up, determine the next step, provide feedback etc).

Getting involved with the various Telecom Service Provider like Vodafone, Orange-FT, British telecom, Bell Canada, Telefonica etc in execution of Real time usage of the circuits.

Achieve cost savings by identifying data record and billing inconsistencies and disconnecting circuits no longer needed for telecom customer access or network backbone.

Administrative work experience (keep log of work done, analysis done, result documentation)Experience in network planning and/or network engineering.

Strong interpersonal skills and versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Professional demeanour and high ethical standards, using discretion when handling confidential data.

NOC Management

Nearly 4 years of experience in Telecom sector under Submarine cable planning & Operations, Transmission Network Operating Centre and Submarine Cable station Maintenance.

Expertise in co-ordinating and liaising with Overseas Telecom Carriers, multiple Tier Telecom Vendors and third party service providers for technical as well as Operational issues.

Expert in planning and restoration of bandwidth capacity during Cable failure for Cables such as IMEWE, SMW4, SMW3, SAFE, TIC, SeaCom plus dozens of other subsea cables..

Strong understanding of SDH, DWDM, OFC Transmission, IP and NETWORKING technologies. Hands-on experience on Live traffic management. Spearheading activities which involve working on various requirements and monitoring of overall project

operations. Monitored projects with respect to cost, resource deployment, time over-runs and quality compliance. Managed network connectivity, routing and protections in various topologies and across different regions. Responsible for the end-to-end configuration and monitoring of WDM optical paths. Monitored SDH, Terrestrial & submerged plant (DWDM) composed of the following equipment types: 1678MCC,

1670TM, 1620 SLTE, 1626LM, PFE, repeaters and Branching Units etc. Strong communication and presentation skills. Efficient management and organizing skills for leading a team in maintaining high profile market presence. Excellent communications, collaboration, and interpersonal skills Ability to work effectively with personnel at all levels of the company. Proficiency in various report generations.

Installation & Commissioning Anchored commissioning of networks and ensured completion of project in minimum turnaround time. Conducted tests & inspections to ensure operational effectiveness of utilities Implemented WDM connectivity, physical link and protection schemes for entire SMW4 & IMEWE network (NOC).

Operations & Maintenance Executed preventive maintenance of Telecom networks including Planned / Unplanned/Emergency activities. Identified areas of obstruction, conducting troubleshooting, service and repair to rectify the equipment.

Professional Credentials

1. Accenture Services Ltd., Mumbai Telecom Analyst (Business advisor)Oct 2012 – Present

Business advisor and Project Co-ordinator in Access Network Optimization team. Playing the role of Validation Analyst getting involved with the various Telecom Service Provider in execution of

Real time usage of the circuits. To achieve cost savings by identifying data record and billing inconsistencies and disconnecting circuits no longer

needed for Telecom customer access or network backbone. Perform Data Analysis and reporting for Project Management (prioritize, follow up, determine the next step,

provide feedback and attend conference call etc). Understanding & checking the billing inventory, carrier invoices, and accrual process. Creating daily trackers & ticket updation providing the latest updates & next course of action. Attend conference call with Service managers & Area managers inorder to get to a resolution for a driven

situation. Create, Update and Execute test plans for Business Intelligence area. High performance team player in a creative, talented and enthusiastic Team. Analysing different types of services like EVPN, AVPN, IP-VPN, and CONNECTIVITY lines etc for a telecom giant

company. Getting involved with the various Telecom Service Provider like Vodafone, Orange-FT, British telecom, Bell Canada,

Telefonica etc in execution of Real time usage of the circuits.

2. Tata Communications Ltd. (Formerly VSNL), Mumbai Executive EngineerFeb 2009 to Oct 2012

A) Strategy planning for Maintenance of Submarine Cables:

To manage planned event (PE) of cable stations /submarine cables and confirm no traffic failure during PE by properly coordinating with consortium/distant cable stations/SA team etc.

To manage situation during cable failure in case of fault /cut by proper co-ordination with distant cable stations /O&MSC members / and internal customers.

Procurement of Test Equipment for cable stations as and when required. To communicate to the Operation & Maintenance Sub Committee of the cable systems on regular basis. To reduce the number of Planned Event (PE) for mentioned main cable. Measures to reduce fibre cuts in Telecom Egypt Land Segment for SMW-4, IMEWE etc. To reduce the TAT (Turnaround Time) for the resolution of Fiber cut in Telecom Egypt Land segment as per the

Service Level Agreement.

B) Operation & Maintenance of Transmission NOC & Submarine Cable stations:

Successfully handled:o Alcatel Equipment like 1678MCC, 1670SM, 1620LM, 1626LM, PFE & Network Management Systems

(NMS) like 1354RM, 1353NM, 1353SH, 1354SN and 1320CT.o Fujitsu Equipment like Flash wave S650, PFE, KDD PFE & Network Management Systems like System

Surveillance Equipment (SSE).o Huawei Equipment like Huawei OSN Optix 9500 (SIE), TYCO TEMS, T2000 & NORTEL.

Actively involved in handling the operations and maintenance of:o Submarine Cable Station Equipment like Submarine Line Terminating Equipment (SLTE), Add-Drop

Multiplexers 1664 (ADM) and Digital Cross Connect 1641 (DXC)

o Digital Distribution Frame (DDF), Power Feeding Equipment (PFE of Alcatel, TYCO and KDD), Metro Cross Connect 1678 and Undersea Network Management Equipment.

Effectively identified the technical faults pertaining to STM1, STM4, STM16, STM64 Circuits by analysing and resolving the issues.

Involve in the Service delivery and Service assurance activities such allocation of bandwidth, provisioning of new circuits, optimization and re grooming of existing circuits.

Proactively taking measures for restoring the traffic during failure in submarine cable system and to normalize the traffic once the fault is rectified.

Oversaw fault & alarm management of DWDM & SDH links of Optical Networks from NMS using different vendor equipment.

Liaised with International Operators like Verizon Business, SPRINT, AT&T, Singapore Telecom, France Telecom and Basic Service Providers in India to maintain optimum quality level of circuits.

Identified the fibre breaks and cuts in case of cable fault, OTDR and COTDR tests. Suggested the proactive measures for traffic restoration, power reconfiguration & normalization activities in

coordination with Cable Stations and Cable Ships. Facilitated the up-gradation of SEA-ME-WE-3 & SEA-ME-WE-4 Cable Systems. Liaised with Tyco Engineers during the build-up and up-gradation of SEACOM Mumbai Cable Station. Supervised the restoration of traffic / services during major network failures and ensured continuity Other O&M activities - Fault Management, Network Expansion, Ring Splitting, capacity up gradation and managing

planned outages

Awards & Recognition:

From Accenture (Current) From Tata Communication Ltd. (Past)

1. Good Samaritan Award for Q2 FY14.2. Received One Team Award from Client for

Q3 FY14.3. Rewarded individually for winning Accen-

ture's Champion's Team for Q3 FY13.4. Nominated for Accenture Business Advi-

sory role trained for the same.5. Recognized as a active team member in

Network Optimization project.

1. Rewarded with “Extra Mile” Award for Successful han-dling of multiple cable failures in Sub-sea networks in April 2009.

2. Rewarded with “Extra Mile” Award for Major contri-bution in restoration of SMW$ traffic during the dou-ble cable failure in Telecom Egypt terrestrial Segmant in Oct 2011.

3. Received in house appreciations during executing vari-ous events.

Projects Handled:

Network Optimization Project for a Giant Telecom Service Provider. Operations & Maintenance of:

o Main Network Operations Centre (MNOC) in South East Asia-Middle East-Western Europe-4 (SEA-ME-WE-4) & IMEWE Submarine Optical Fibre Cable System - SDH and DWDM Technology

o Global Network Operations Centre (GNOC) for South East Asia-Middle East-Western Europe-3 (SEA-ME-WE-3) Mumbai Cable Landing Station

o SEACOM Mumbai Landing Cable Stationo Tata Indicom Cable (TIC) and South Africa Far East (SAFE) Cable Systems.

Academic Credentials

Year Course University Percentage

2004-2008 B. TECH (Electronics and Telecommunications) Biju Pattanaik University of Tech-nology, Orissa

70%

2002-2004 S.S.C (10+2) C.H.S.E Orissa Board 82.40%2002 Matriculation C.B.S.E Delhi Board 77.40%

Certification: Collected 35 PDUS for PMP Certification.

Trainings/Workshops

Alcatel-Lucent certified training course on 1678 MCC R4.3 Operation & Maintenance for IMEWE Submarine cable project from 15-02-10 to 16-02-10 in Mumbai.

Alcatel-Lucent certified Type-B1 training in Operations & Administration of 1353NM R 7.4 for IMEWE Submarine cable project from 17-02-10 to 19-02-10 in Mumbai.

Alcatel-Lucent certified Type-B2 training on Operation & maintenance of IMEWE cable from 22-02-10 to 26-02-10 in Mumbai.

Ciena certified training course on 6500 Broadband and CPL OAM &P for the SEA-ME-WE-4 Submarine cable project during 01-05-11 to 06-05-11 in Mumbai.

Ciena certified training course on 5430 OAM&P with EMS for SEA-ME-WE-4 Submarine cable project during 10-11-11 to 15-11-11.

SEACOM Type B1 and B2 training on TYCO Tems NMS. Huawei certified training for OPTIX OSN 6800 & OPTIX OSN 9500 in Mumbai during 09-07-12 to 12-07-12. Mitsubishi certified training on B1 & B2 level during 13-07-12 to 14-07-12. 7 days training on SDH, PDH and DWDM in Tata communications transformation services.

Personal Details:Date of Birth: 06th April 1986Father’s Name: Late. Mr. Ashok MishraMarital Status: MarriedNationality: IndianSex: FemaleLanguage Proficiency: English, Hindi, Marathi & OriyaPassport: J1261498 (valid till year 2020)

Declaration

I hereby declare that the above written particulars are true to best of my knowledge and belief. Date:Place:

(Archana A Mishra)