arc 2014 swift services
DESCRIPTION
What can SWIFT Services do for you?TRANSCRIPT
Consulting Services & Training
Helping you to reach your objectives
African Regional Conference
Marrakech, June 2014
Support
& Maintenance
Training
Services
SWIFT
Services,
Access to
1800+
specialists
Benchmarking
Advice
Knowledge
Transfer
Operational
Readiness
SWIFT African Regional Conference – June 2014
SWIFT – a Comprehensive Services Offering
3,000+ consultancy projects for
1,000+ consultancy clients
15+ years average experience
of our consultants
9/10 customer satisfaction
on our consulting services
70+ training courses
available in15+ languages
In 2013, clients rated our
training:
8.8 10
500,000+ people trained over
30 years in
212 territories
8.7/10
customer satisfaction
on our 24/7 support with
75% of cases solved
within 48 h
SWIFT African Regional Conference – June 2014
Update on Training
Q&A
Conclusion
Consulting Case Studies
Drivers for Services
Agenda
Drivers for Services Cost & Efficiency
SWIFT African Regional Conference – June 2014
Automation
projects
Hardware
renewal
TCO
analysis
Business
growth
Internal
audit
Mergers &
Acquisitions
Cloud
Strategy
Cost and
Efficiency
Drivers for Services Risk & Resiliency
SWIFT African Regional Conference – June 2014
Business
Continuity
Security
incident
Hard
Project
deadlines
Regulatory
demand
Availability
incident
Risk and
Resiliency
Internal
audit
Drivers for Services Knowledge & Insight
SWIFT African Regional Conference – June 2014
Business
expansion
Staff
turnover
SWIFT
Portfolio
evolution
Business
bench-
marking
Compliance
Market
initiatives
Strategic
positioning
Knowledge
and Insight
Market Analysis
Business Process Analysis
Technical Analysis
Solution Design
Develop
Integrate Test
Certify
Deploy
Manage
Obtain Insights
Training
Support
Project
Management
Technical
Advisory
SWIFT Services Across project lifecycle
SWIFT African Regional Conference – June 2014
Business
Advisory
Implementation
Managed
Services
Business
advisory
Technical
advisory
Project
implementation
Typical Services New entrants versus Incumbents
Cost &
Efficiency
Risk &
Resiliency
Knowledge &
Insight
New entrants
Incumbents
SWIFT African Regional Conference – June 2014
• TCO analysis
• Infrastructure rationalisation
• Managed Services
• Cloud services (Lite2, ARG)
• Support packages
• Architecture review
• Security Assessment
• Technical audit
• System Care package
• Managed Services
• Cloud Services (Lifeline)
• TCO benchmark
• System Care package
• Risk & Resiliency advice
• Operational Excellence
advice
• Impact of Industry/Market
initiatives (eg. CLS)
• Technical training
TE
CH
NIC
AL
AD
VIS
OR
Y
Cost & Efficiency Risk & Resiliency Knowledge & Insight
• Messaging Channel Analysis
• Fixed fee optimisation
• Process and STP analysis
• Standards modelling
• Message usage guidelines
publication
• Standards Release impact
analysis
• Reference data assessment
• RMA analysis and clean-up
• Sanctions Screening
• Comprehensive training
portfolio
• Business Intelligence services
• Impact of Industry/Market
initiatives
• Sanctions Testing
• Intraday liquidity analysis
BU
SIN
ES
S
AD
VIS
OR
Y
• FileAct implementation
• MI deployment services
• Installation Services
• Integration Services
• Project coordination (e.g HSM
renewal, CASMf migration..)
• CLS migration assistance
• Automated testing
• Enhanced Support
• Site move assistance
• Mergers and Acquisition
e-order assistance
• BBAN conversion
• Hands-on training
IMP
LE
ME
NT
& P
RO
JE
CT
SWIFT Services Typical projects
• TCO analysis
• Infrastructure rationalisation
• Managed Services
• Cloud services (Lite2, ARG)
• Support packages
• Architecture review
• Security Assessment
• Technical audit
• System Care package
• Managed Services
• Cloud Services (Lifeline)
• TCO benchmark
• System Care package
• Risk & Resiliency advice
• Operational Excellence
advice
• Impact of Industry/Market
initiatives (eg. CLS)
• Technical training
TE
CH
NIC
AL
AD
VIS
OR
Y
Cost & Efficiency Risk & Resiliency Knowledge & Insight
• Messaging Channel Analysis
• Fixed fee optimisation
• Process and STP analysis
• Standards modelling
• Message usage guidelines
publication
• Standards Release impact
analysis
• Reference data assessment
• RMA analysis and clean-up
• Sanctions Screening
• Comprehensive training
portfolio
• Business Intelligence services
• Impact of Industry/Market
initiatives
• Sanctions Testing
• Intraday liquidity analysis
BU
SIN
ES
S
AD
VIS
OR
Y
• FileAct implementation
• MI deployment services
• Installation Services
• Integration Services
• Project coordination (e.g HSM
renewal, CASMf migration..)
• CLS migration assistance
• Automated testing
• Enhanced Support
• Site move assistance
• Mergers and Acquisition
e-order assistance
• BBAN conversion
• Hands-on training
IMP
LE
ME
NT
& P
RO
JE
CT
SWIFT Services Typical projects
SWIFT African Regional Conference – June 2014
Update on Training
Q&A
Conclusion
Consulting Case Studies
Drivers for Services
Agenda
● Improved STP
● Standardised communication
● Bank agnostic system
● Reduce impact of changes on
ERP systems
13 SWIFT African Regional Conference – June 2014 13
Saudi Chevron Strong integration with Lite2
● Lite2 to replace proprietary
communication channels
● Integration of the 2 back-office
systems (5 business units) with
Lite2
● End-to-end project
● Automate payments flows
between corporate’s 5 business
units/2 ERP systems and banks
● Communication with 3 cash
correspondents for vendor and
payroll payments (each have
proprietary solutions and can
differ between vendor and
payroll)
● Manual processing based on
proprietary solutions leading to
low flexibility (e.g. to change
cash correspondent)
Our Solution Your Benefits Your Challenges
14
● Clear and logical separation of
responsbilities between back
office and middleware
● Support for Intra-Day Statement
Reporting (MT942)
● Support for MT940/MT950 FileAct
aggregation per counterparty
● RTGS support with minimal impact
to core banking platform
● Consistent message flow tracking
and monitoring
● Early error detection, reporting
and resolution
● Generic solution applicable to
other message flows
● Exchange pain.001 messages
with corporates
● Affiliates in over 33 countries, all
connected to Financial
Counterparties through a shared
SWIFT Alliance Access
Infrastructure
● FIN messages (payments &
statements) from corporate
internet banking platform
● Tailored RTGS message
transformation
● Tracability of messages from the
banking platform to the
counterparty
● Support ISO 20 022 pain.001
message from counterparties
Ecobank Payment and Statement Messages Infrastructure
Rationalization
Our Solution Your Benefits Your Challenges
● Rationalised Integration Layer
between the core banking platform
and SWIFT Alliance Access
● Alliance Integration Platform (IPLA)
as a versatile, state-of-the-art
integration framework.
● Cooperation with SWIFT
Integration Services to develop the
customized solution in IPLA.
● Guaranteed FIN message
generation based on data from the
core banking platform
● Transformation services for ISO 20
022 pain.001 messages
15 SWIFT African Regional Conference – June 2014
● Improved resilience
● Simplified setup
● Reduced cost
● Infrastructure in line with best
practice and latest trends
● High focus on resiliency
● Very large server park
resulting in high workload to
comply with mandatory
release upgrades
● Bring infrastructure in line with
latest market trends
● Reduce costs
Central Bank in Europe Architecture review and benchmarking
Our Solution Your Benefits Your Challenges
● Review of current SWIFT
architecture
● Benchmarking with peer Central
and Commercial Banks
● Recommendations to bring
infrastructure in line with market
practice
(e.g. consolidate system for
domestic and T2 traffic)
16 SWIFT African Regional Conference – June 2014
● Short implementation cycle
● Low footprint solution
● Comprehensive Integration
platform which can be
leveraged for other
requirements
● New regulatory requirements
for monitoring of all cross
border cash transactions in
Zambia
● Strict implementation time
frame
Bank of Zambia Balance of payments monitoring for regulatory reporting
Our Solution Your Benefits Your Challenges
● Implementation of FINInform to
reports payments to the BoZ
● Parsing and storage of info in a
database using IPLA
● Value added BI solution for
collecting, presenting and
interpreting the balance of
payments information
● Combination of SWIFT and
external data
17 SWIFT African Regional Conference – June 2014
● Aligned operations with industry
Best Practices
● Improved people skills
management and maintenance
● Strengthened and optimised
processes and procedures
● Guidance on state-of-the-art
tools that will support the
operational model
● Implementation of a new
market infrastructure that
requires a different operational
model
● The new market infrastructure
brings the central bank in
contact with new customers
who have higher/more
complex needs than traditional
customers
● The operational model needs
to cater for a far more complex
operational infrastructure,
processes and tools
A major European Central Bank Operational excellence
Our Solution Your Benefits Your Challenges
A detailed review of the operational
framework in the following areas:
● People and Culture
● Processes
● Command and Control
● Customer Service
● Continuous improvement
The final outcome was an
operational concept model for the
new market infrastructure
operations and organisation
18
● Accelerate the message
Standards analysis phase
● Leverage proven standards
expertise
● Improve quality of
specifications and ensure
compliance with global market
practice
● Introduction to the use of the
MyStandards platform
● Bring the communication
design of a new settlement
hub in line with accepted
international messaging
standards
● Maximise the leverage
available between
Government Fixed-Income
flows and those in the Equities
domain
● Introduce the design to, and
gain acceptance from, all 15
stakeholder countries within
the SADC group
Southern African Development Community Business advisory for DVP implementation
Our Solution Your Benefits Your Challenges
● Business and purpose reviews
of the flows
● Identification of potential issues
and possible solutions
● Workshops with key
stakeholders to identify the
appropriate ISO15022
messaging in relation to required
business outcome
● Identification of next steps,
including Market practice and
standards publication tools
● Indication of migration route to
ISO 20022 messages
● Presentation of messaging
solutions to key stakeholders
20 SWIFT African Regional Conference – June 2014
● Access to SWIFT Certified
Experts.
● Accelerated Support for SSP
customers.
● Quarterly calls to review all
cases.
● Emergency support in case of
urgent blocking cases.
● Peace of mind.
● Flexible offering specific to your
needs.
● Keeping track of the various
SWIFT patches and releases.
● Projecting the budget and
resource planning for SWIFT
related projects.
● Root cause analysis and
troubleshooting can be
cumbersome.
Abu Dhabi Commercial Bank System Care
Our Solution Your Benefits Your Challenges
● Standard System Support
Package from SWIFT with
additional customization specific
to your needs.
21 SWIFT African Regional Conference – June 2014
● High availability solution
monitored and troubleshouted
by dedicated staff
● Change management
performed in line with SLA’s
and customer requirements
● Outsourcing of the whole
connectivity software by moving
to Alliance Remote Gateway
● Compliance with local audit
requirements
● Criticality of environment
availability increased
● Lack of dedicated SWIFT
personnel identified as major
risk
● No Disaster Recovery site
availability
● Unable to adhere to local audit
and financial authority
requirements on availability
and resiliency of the
infrastructure
NWB Bank Best of breed infrastructure remotely managed by SWIFT
Our Solution Your Benefits Your Challenges
● Recommendation to go for fully
in-sourced, or Alliance Remote
Gateway with Alliance Managed
Operations, or Alliance Lite2
● Proposal for remote care
solution in two phases
● Preparation: set-up best
of breed infrastructure ,
● Take ownership of daily
operations
SWIFT African Regional Conference – June 2014
Update on Training
Q&A
Conclusion
Consulting Case Studies
Drivers for Services
Agenda
23
Securities Standards Sanctions
Intro level trainings
Standards
ISO20022 in
Securities Markets
T2S
Sanctions
Country packs
• Securities settlement & management (ISO 20022)
• Liquidity management & auto-collateralization
(ISO 20022)
• ISO15022 (‘enhanced’) for ICPs & DCPs*
• Focus on Business Application Header*
• Settlement & Reconciliation*
• Corporate Actions*
• Funds
• ISO 20022 in 90 minutes
• ISO 20022 methodology &
modelling
• Using ISO20022 & XML
messaging
• SWIFT in Securities Markets
• Settlement & Reconciliation
• Corporate Actions
• T2S in 90 minutes
• Introduction to Financial Sanctions
• France (corporate actions)
• Spain (market reform)*
*= new training ready in the course of 2014
‘Business’ Training Portfolio Securities Markets, Standards & Sanctions
24
• Payments & cash management
• Creating SWIFT messages*
• Customer payments (FIN)*
• Liquidity Management*
• Exceptions handling*
• Low/High Value Payment
Systems*
• Collections & Documentary
credits
• Documentary credits*
• Letters of credit*
• ISO 20022 message flows for
TSU & BPO
Payments Treasury
Trade
Intro level trainings
Payments
Trade
Corporates
Treasury
ISO 20022 for Payments
• SWIFT for Corporates
• Treasury Management using FIN
• SWIFT for Corporates Specialist - Certification
• Corporate to Bank FIN & ISO20022*
• Onsite package for Corporates*
*= new training ready in the course of 2014
• SWIFT in 90 minutes
• Intro to SWIFT in Payments markets
• On-boarding to SWIFT for Service Bureaus
• Forex & Money markets using
FIN messages
• ISO20022 for SEPA
• SEPA Readiness*
• ISO 20022 for payments*
• Mapping FIN & ISO20022*
‘Business’ Training Portfolio Payments, Treasury & Trade markets
Payments Treasury
Trade
Interfaces
Security
Resilience
Other
Intro level trainings
Connectivity & messaging
25
• Managing PKI with Browse
• HSM
• Certification as SWIFTNet
security officer
• Operating your HSM*
• Optimizing Alliance resilience
• Disaster recovery
• SWIFT Audit guidelines
• Migrating to Web Platform for administrators*
• Migrating to Web Platform for operators*
• Introduction to Messaging
• Customer applications on swift.com
• Understanding FIN & system messages
• Managing Alliance Gateway
• Managing Alliance Web Platform
• Understanding Lite 2
• Operating RMA*
• Operating Alliance Access/Entry
• Managing Alliance Access/Entry
• Certification as Alliance Access/Entry Operator
• Certification as Alliance Access/Entry
Administrator
• Creating SWIFT messages*
• Deploying Alliance Access
• Alliance Gateway for Access users*
*= new training ready in the course of 2014
‘Technical’ Training Portfolio
26
Adapting our offering to your changing learning trends & preferences
Community
training
Specialised
training
Tailored training
Essential knowledge to get
started with SWIFT
Classroom courses including
exercises, case studies &
hands-on experience in our
training labs
Specialised or advanced
expertise
Classroom courses, web
classes & Qualification
Customised to the training
needs of an individual
institution
Classroom courses, web
classes, eTraining modules
& Qualification
eTraining modules
Can be customised to the
needs of specific country
Supporting the go-live of an
RTGS or other new Market
Infrastructure
Can include specifics of
your institution
Community pricing
More Choice !
Stay in touch – Join us on LinkedIn
27
Slideshare.net/swiftcommunity
SWIFT Training
Qualification Programme
Course descriptions
Course schedule
eTraining portfolio
YouTube.com/
planetswift
@swiftcommunity -
#SWIFTtraining
SWIFT Training
newsletter
www.swift.com/training
Your one-stop-shop
for SWIFT Training
LinkedIn -
SWIFT Training
Showcase
SWIFT African Regional Conference – June 2014
Update on Training
Q&A
Conclusion
Consulting Case Studies
Drivers for Services
Agenda
We advise on what we do best …
SWIFT: recognised
for operational
excellence across
the industry
Access to 1,500 +
SWIFT specialists
and strong partner
network
Growing team with
already more than
100 experts with
average seniority of
more than 10 years
1 , 0 0 0 + P R O J E C T S O V E R T H E L A S T 3 Y E A R S
3 , 0 0 0 + C U S T O M E R S U S I N G S W I F T S E RV I C E S
AV E R A G E S AT I S FA C T I O N R AT E A B O V E 4 . 4 / 5 . 0
SWIFT African Regional Conference – June 2014
SWIFT services in
Africa in 2012 - 2014
Consulting
Support
Training
SWIFT African Regional Conference – June 2014
SWIFT African Regional Conference – June 2014
Update on Training
Q&A
Conclusion
Consulting Case Studies
Drivers for Services
Agenda
SWIFT African Regional Conference – June 2014
In case of further questions
Pieter Apers
SWIFT Av Adèle 1
B-1310 La Hulpe
Belgium
+32 2 655 3576
+32 2 655 3752
+32 475 542 458
www.swift.com
T
F
M
W
E
Manager Integration Services
Consulting Services, EMEA
W
Muhannad Tamemi
SWIFT Gate Village 5 Level 1
Dubai
United Arab Emirates
+971 443 90890
+971 44 250160
+971 5611 37365
www.swift.com
T
F
M
E
Lead Consultant
Consulting Services, Dubai
Thank you
SWIFT African Regional Conference – June 2014