Aramex Presentation

Company Milestones

About Aramex

Aramex Global Hubs

Service Regions

UAE Middle East, Europe, Asia, Americas, Australia

Bahrain Middle East, USA, India, Europe

UK Middle East, Asia, Africa, Americas, Australia

France Middle East, Africa, Europe

Belgium Europe

Singapore Asia, Middle East, Europe

Hong Kong Asia, Middle East, Europe

Czech Republic East Europe

Jordan Levant and Palestine

South Africa South of the African continent

Kenya East Africa

• 16 Offices across the UAE• 2500 Employees across the UAE• 500 Vehicles across the UAE• Operating 24 Hours daily.

Customer Service 13 hours daily; 6 days a week. • Total capacity: 42,000 square meters with 41,000 pallet locations• 40 loading and Offloading bays• 20,000 shipments handled a day

About AramexToday’s Aramex UAE in Numbers

About AramexOffices in the Region

Country No. of OfficesSaudi Arabia 27

UAE 13Jordan 9

Lebanon 9Palestine & Israel 7

Syria 5Bahrain 3Oman 3Iraq 2

kuwait 2Qatar 2Yemen 1

Regional Distribution Solutions

2007 2008 2009 2010 2011200,000

300,000

400,000

500,000

600,000

Number of Road Pallets (UAE)

Aramex is a licensed customs broker, and offers customs clearance solutions including clearance formalities and customs duties.

• Aramex operates one of the largest regional distribution network.

• Flexible and cost-effective transport solutions LTL and FTL

• Proactive Track & Trace.• Efficient Customs pre-clearance through

Aramex brokerage facilities

Regional Aramex Fleet

City FleetAmman 244

Damascus 25Riyadh 140Jeddah 130Dharan 75Dubai 500

Abu Dhabi 200Muscat 33Beirut 108Doha 45

Bahrain 70kuwait 70

Jordan

Iraq

UAE

Oman

Yemen

Saudi Arabia

QatarBahrain

SyriaLebanon

Palestine

Kuwait

Quality & Security

• Monitored quality of service to all customers• ISO Certified 9001:2000• Quality oriented and assured through Documented quality

Management System (DQMS)• TAPA A Certified (Technology Asset Protection Association)• Health and safety management system (OHSAS 18001)

Occupational Health and Safety Advisory Services

Aramex Corporate Presentation

The Aramex Edge

Aramex Corporate Presentation

Talent

CustomizedSolutions

Technology and Innovation

CustomerFocusedStructure

Quality &Security

GlobalAlliance

Stakeholder Approach

The aramex Edge

• Dedicated Customer Management Teams Specialized in your industry.

Act as your single point of contact.One stop shop for all your shipping needs.Empowered to deliver supreme customer experience.

• Dedicated Customer Service Teams Qualified teams rooted in customer centricity.

Attending to your shipping enquiries.Providing you with resolution to any issue that may

arise.

Reverse Logistics

FreightForwarding

Customs Clearance

WarehousingFacility Management

Value Adding & Kitting Services

Express & Domestic Distribution

Warehouse Management System

Products & Services

Products & Services

Express Services:International local delivery for both documents and parcels

Aramex offers:• Latest technology tools• Time definite delivery• Reverse logistics• Cash-on-Delivery

Products & Services

Domestic Services:ARAMEX offers cost-effective, express delivery of timecritical shipments within a country or city.

Aramex offers:• Same-day service• Overnight delivery• Document return• Cash on delivery• Bulk distribution services• Mailbag services

• Air FreightTemperature controlled transportCost-effective solutionsThird-party shipping & distributionChartered aircraftExhibition handling

• Ocean FreightSky bridge and Land bridge servicesReefer and perishable logisticsOil and Gas deliveriesProjects and out-of-gauge cargo

• Land FreightDynamic and cost-effectiveOne of largest networks in MENA, UK, and IrelandModern fleets with GPS tracking

Products & ServicesFreight

Products & ServicesLand Freight Solutions :

• aramex operates one of the largest and most advanced land freight network in the Middle East.

• Flexible and cost-effective transport solutions for partial and full loads.• State-of-the-art bonded trucking terminals EX-JEBEL ALI, BAHRAIN & DAMMAM.• Trucking coverage includes: GCC, IRAQ, JORDAN, LEBANON, SYRIA, EGYPT, TURKEY,

YEMEN• Direct point of contact with aramex experts• Advanced I.T. interface with proactive cargo Track & Trace.• 24/7 GPS tracking on all trucking fleet.• Efficient Customs pre-clearance through aramex brokerage facilities allocated

across the Middle East region.• Owner Operator Fleet management.

Products & ServicesOcean FreightAramex offers the following ocean freight products: ■FCL (Full Container Load) : Based on carrier routing options, Aramex provides FCL bookings based on best transit-time and cost combination. ■LCL (Less-than-Container Load) A competitively priced consolidation product. Due to our freight consolidation expertise and regular worldwide connections from point to point, LCL provides you with reliable performance and a lower supply chain cost.■ Worldwide Customs Clearance / Brokerage■ Intermodal transport solutions.

LCL (W/M)

FCL (TEU)

Ocean Freight – Main CarriersOur long term relationships with the main Ocean carriers, allows us to offer

delivery flexibility with a competitive price.

Ocean Freight – Tracking With the help of INTTRA portal, which links Aramex to the carriers’ systems, we are able to offer faster document processing whilst increasing shipment visibility during transit.

- Access to over 30 shipping line platforms through

- Cut operations processing time per file by up to 60%

- Reduce draft confirmation, issuing of Master B/L’s, Express Release from 48 hours to 12 hours - Access carrier sailing schedules

- E-Invoicing

Ocean Freight – Tracking Real Time Vessel Tracking

Products & ServicesAir FreightAramex offers the following Air freight services : ■ Urgent Air Freight ■ Less urgent - Economy Air Freight ■ Door-To-Door Air Freight Solutions ■ Multimodal Transport ■ Dangerous Goods Transport ■ Temperature controlled Air Cargo■ Freight Aircraft Charter

Air Freight - TrackingAramex offers real time tracking with Easy access to shipment information.

Shipment status automatically updated on Aramex internal system, accessible on www.aramex.com website.

Value Proposition

1. Pricing methodology & cost optimization strategy2. Customized operational solutions3. Customized IT integration 4. Dedicated Customer Service Team5. Pro-active performance management : Monthly KPI reporting and

Business reviews

• Daily statistics and scheduled total transport performance reporting• Automated deviation reports & online tracking updates of all cargo

movements through aramex e-pod system • Performance reports on service level achievements will be regularly

conducted.• Live track & trace updated facility on aramex systems – aramex.com• Monthly spend details with; Revenue spend, # of shipments, weights will

be provided• Reports can be on Push / Pull basis

(Sample KPI Report)

aramex Value PropositionPRO-ACTIVE PERFORMANCE REPORTING

CUSTOMIZED KEY PERFORMANCE INDICATORS

Performance & Business Reviews

• Detailed performance reviews • Monthly key performance indicators reporting • Data analysis• Cost optimization & operational streamlining

suggestions.• Weekly, monthly & quarterly business reviews to track

performance.

Major Key performance indicators- Percentage of shipping orders loaded on time as

scheduled- Percentage of shipment fulfillment YTD- Transport lead time per shipment - Clearance lead time- Proactive management support- Diversion reporting and resolution closing time- On-time monthly invoicing

State-of-the-art logistics facilities, strategically located and technologically connected

• Advanced Warehousing Solutions

• Facility Management• Transportation Solutions and

Customs Clearance• Consultancy Services

Logistics and Supply Chain

Customs Brokerage Services

• Aramex is a licensed customs broker to perform all kinds of customs clearance

formalities in compliance with the local & international trade regulations.

• Customs relations management.

• Dedicated customs department supporting all needs in customs brokerage.

• Customs duties management.

• On time updates & action plans with regards to changes in regulations.

Performance & Business Reviews – Sample

Clearance performance report per entry point:

Mode SLA Clearance TT On Time Delayed Performance Status

Airport 3 0.07 233 0 100% ✓Road 4 0.5 9 0 100% ✓

Sea Port 11 2.9 74 6 81% ✗

Clearance performance chart (Overall):

2%

97%

1%

Delayed

On Time

Under Clearance

Case Studies

Here are just a few examples of the customized logistics and transportation solutions that we provide to our customers around the world.

Aramex Corporate Presentation

Case Study: MAF - UAE

MAFF is a leading fashion retailer with over 100 stores in Middle East, Levant and North Africa. Aramex provides MAFF with a highly customized solution that significantly increases distribution efficiency through an innovative supply chain system capable of storing and dispatching millions of garments a year. Behind the curtains is a fully automated warehousing system at Aramex logistics facility in Jebel Ali Free Zone.

Case Study: Unilever - Egypt

Unilever is a global manufacturer of over 400 consumer brands. Aramex offers Unilever a state-of-the-art supply chain solution whereby goods are collected from their factories and stored in our warehouses using state-of-the-art techniques to achieve optimal space utilization, picking efficiency, and KPIs measuring. Orders are processed electronically with value added services such as Co-Packing and shrink-wrapping before delivering to retail centers in Egypt, Sudan, Morocco and South Africa.

Nestle is the world's largest food and nutrition company. Aramex provides Nestle Algeria with logistics services powered by EDI (Electronic Data Interchange), which avoids manual data entry, reduces errors, accelerates reaction times, and reduces costs.

Case Study: Nestle – Algeria

Aramex Corporate Presentation

Case Study: Citruss TV - UAE

Citruss TV, a leading home shopping network in the GCC, chose Aramex as its 3PL partner to handle the entire supply chain. Aramex’s role starts from the moment a customer orders a product until it reaches his or her doorstep, and includes integrated call-center customer support, payment collection via Cash on Delivery, and scaled warehousing services.

Awards

2002 - Regional Express Company, Institute of Transport Management2003 - Gulf Brand of the Decade, Gulf Marketing Review Magazine2004 - Most Used Express Courier – MENA, Middle East Travel Magazine UAE Superbrand, Superbrands Council2006 - Best Express and Logistics, MELA Awards Global Express Delivery Company, Institute of Transport Management2007 - "Retail Project" Award for Shop&Ship, Global Mail Awards2008 – 3rd Party Logistics Provider of the Year, SCATA Best Environmental Practices, International Green Apple Awards2009 – Environment Award, BIFA2010 - Express Logistics Provider of the Year, SCATA Outstanding Achievement of the year Award, SCATA2012 - Global Transport Solutions Company 2012

Thank You