ar system 7-1-00 compatibility matrix v1 0 0

BMC Remedy AR System 7.1.00 Compatibility Matrix

Contents

INTRODUCTION ........................................................................................................................................................... 2 AR SYSTEM SERVER SUPPORTED CONFIGURATIONS .................................................................................................. 4 JAVA SUPPORT............................................................................................................................................................ 5 AR SYSTEM MID-TIER SUPPORTED CONFIGURATIONS ............................................................................................... 6 BROWSER SUPPORTED CONFIGURATIONS ................................................................................................................... 8 AR SYSTEM CLIENT SUPPORTED CONFIGURATIONS ................................................................................................... 9 FULL TEXT SEARCH SUPPORTED CONFIGURATIONS ................................................................................................... 9 LANGUAGE OFFERINGS............................................................................................................................................. 10 COMPARISON OF SUPPORT BETWEEN AR SYSTEM VERSION 7.0.01 AND 7.1.00......................................................... 14

Revision History v1.0 Initial Release


Introduction The BMC Remedy AR System 7.1.00 Compatibility Matrix is broken down into 6 areas: • AR System Server • AR System Mid-Tier • AR System Clients • AR System Full Text Search • Compatibility with other products • Comparison of support between versions Each of these sections is broken down into 4 sections • Supported Configurations • Known Issues • Potential Issues Supported Configurations are those where the configuration is expected to work properly based on design, testing or general understanding of the interaction between products. For supported configurations, BMC Customer Support will work with customers on an issue involving the configuration until either the issue is resolved or a defect / enhancement is logged. Configurations not listed may still operate properly with AR System and thus customers may choose to run AR System in a configuration not listed as supported. Such configurations would be considered as “unconfirmed”. BMC Remedy will accept issues reported in unconfirmed configurations but we reserve the right to request customer assistance in problem determination, including recreating the problem on a supported configuration. Reported defects either found to be unique to an unconfirmed configuration or not reproducible within a supported environment will be addressed at the discretion of BMC Remedy. Defects requiring time and resources beyond commercially reasonable effort may not be addressed. If a configuration is found to be incompatible with AR System or ITSM applications, support for that configuration will be specifically documented as not supported (or unsupported – c.f. Known Issues below). The Known Issues section documents any known additional requirements or incompatibilities between BMC products and products from other vendors. This list represents only those situations that BMC has encountered or researched and may not represent an exhaustive list. The Potential Issues section document issues of supportability or incompatibility between BMC products and products from other vendors that are for informational purposes only. Final word on these statements would need to be stated in documentation from the other vendor.


Support Policy for later versions of vendor products released after AR System 7.1.00 It is expected that a vendor will retain full backwards compatibility with existing major or minor versions of an operating system when releasing maintenance releases, service packs, patches, updates or other similar level of changes. Unless otherwise stipulated by written communication from BMC Software, such maintenance level changes are by default supported and do not require further certification from BMC. In the case of major and minor releases, unless otherwise stipulated by written communication from BMC Software, the goal is to provide support for new major or minor version changes in the next available version of BMC Remedy products after the vendor makes their release generally available. However, major architectural changes may take longer to tolerate and exploit and other business or technical reasons may require a different release timeframe. At BMC’s discretion, new major or minor versions may be also added to the compatibility matrix between releases – either through certification by BMC or through the release of an AR System patch.


AR System Server Supported Configurations Remedy Email Engine, Remedy Approval Server, Remedy Distributed Server Option (DSO) and Remedy Encryption share the same requirements as the Server. Italics indicate an addition since AR System 7.0.01 Platform Operating System Databases

32 or 64 bit x86 PC Compatible

Windows 2000, 2003 (32 or x64) [Server, Advanced Server, Datacenter, Enterprise, Standard]

Microsoft SQL Server 2000, 2005 (32 or 64-bit) [Enterprise, Standard] Oracle 9i, 10g [Standard, Std One, Enterprise + RAC] IBM DB2 8.2.2, 9.1 [Enterprise, Workgroup, Workgroup Unlimited]

Sun SPARC Solaris 9, 10

Oracle 9i, 10g [Standard, Std One, Enterprise + RAC] IBM DB2 8.2.2, 9.1 [Enterprise, Workgroup, Workgroup Unlimited] Sybase ASE 12.5.3, 15 Informix Dynamic Server 10

IBM pSeries / Power5 IBM AIX 5L 5.2, 5.3


PA-RISC HP-UX 11iv2, 11iv3


HP Integrity / Itanium HP-UX 11iv2, 11iv3 Sybase ASE 12.5.3, 15 Informix Dynamic Server 10

32 or 64 bit PC Compatible

Red Hat Enterprise Linux 4, 5 (32 or x64) [Server Editions]

Oracle 9i, 10g [Standard, Std One, Enterprise + RAC] IBM DB2 8.2.2, 9.1 [Enterprise, Workgroup, Workgroup Unlimited]

32 or 64 bit PC Compatible

Novell SuSE Linux 9, 10 (32 or x64) [Enterprise Server]

Oracle 9i, 10g [Standard, Std One, Enterprise + RAC] IBM DB2 8.2.2, 9.1 [Enterprise, Workgroup, Workgroup Unlimited]

For information on support of virtual environments, Refer to the BMC Remedy Virtual Environment Support Statement of Direction found on http://www.bmc.com/support.

http://www.bmc.com/support


Known Issues for AR System Server Supported Configurations 1. AR System is compiled on 32-bit platforms with compatible 32-bit database connectivity libraries. 64-bit connectivity &

execution depends on operating system and database compatibility requirements. Consult your operating system and database vendors for information about compatibility support for 32-bit clients on 64-bit databases and operating systems.

2. AR System can communicate with a database on the same machine as AR System or with a database installed on a remote system. BMC has found the following clients (supplied from the vendor) to operate properly with AR System • Oracle : 32-bit Oracle 10gR2 database client • Sybase : 32-bit Sybase 12.5.3 database client (a.k.a. OpenClient 12.5.1.x) • IBM DB2 : 32-bit 8.2.x database client • Informix : 32-bit 9.2 Information database client

3. Trusted extensions for Solaris are supported. Please see http://www.sun.com/software/solaris/faqs/security.xml for more information

4. Support for the Itanium processor is achieved through the ARIES translation engine provided with HP-UX. AR System remains a 32-bit application and was compiled on a PA-RISC processor. Performance issues may result due to the reliance on the ARIES translation engine. Please see http://devresource.hp.com/drc/STK/docs/refs/Aries.jsp for more information.

Known Incompatibilities for AR System Server 1. A database is required for AR System. Flat files are not supported. 2. MS SQL Server x64 on Itanium is not supported.

Potential Incompatibilities for AR System Server

1. Oracle may not support 64-bit clients on a 32-bit Linux or Windows operating system. For proper operation, 32-bit Oracle clients should only be run on a 32-bit Linux or Windows operating system.

2. IBM may not support the version 8.2.x client when communicating to a version 9.1 database. 3. Some vendors may not yet support Java 6.0. Please check with your vendor for an official position on Java 6.0.

Java Support AR System (Server and Mid-Tier) 7.1.00 requires Java 5.0 and supports that version or higher. Note: Sun Microsystems Refers to Java 1.5 as "5.0". See http://java.sun.com/j2se/j2se-namechange.html for more details.

http://www.sun.com/software/solaris/faqs/security.xml

http://devresource.hp.com/drc/STK/docs/refs/Aries.jsp

http://java.sun.com/j2se/j2se-namechange.html


AR System Mid-Tier Supported Configurations The following Web / Application Servers and Servlet Engines are supported on all operating systems. Web / Application Servers Servlet EnginesApache 2.0.x, 2.2.x Tomcat 5.0.x, 5.5.x JBoss 3.2.4+, 4.02+ BEA WebLogic 9.1, 9.2

ServletExec 5.0 Tomcat 5.0.x, 5.5.x JBoss (Embedded) 3.2.4+, 4.02+ BEA WebLogic Servlet Engine 9.1, 9.2

The following additional Web / Application Servers and Servlet Engines are supported Operating System Web / Application Servers Servlet Engines

Windows 2000, 2003 (32 or x64)

Microsoft IIS 6.0 IBM WebSphere 6.1 Oracle AS 10gR3 Sun Java System Web Server 6.1, 7.0

IBM WebSphere Servlet Engine 6.1 Oracle AS Servlet Engine 10gR3 Sun Java Web Server Servlet Engine 6.1, 7.0

Solaris 9, 10

IBM WebSphere 6.1 Oracle AS 10gR3 Sun Java System Web Server 6.1, 7.0


IBM AIX 5L 5.2, 5.3 IBM WebSphere 6.1 Oracle AS 10gR3

IBM WebSphere Servlet Engine 6.1 Oracle AS Servlet Engine 10gR3

HP-UX 11iv2, 11iv3

IBM WebSphere 6.1 Oracle AS 10gR3 Sun Java System Web Server 6.1, 7.0 HP-UX Web Server Suite 2.1


HP-UX 11iv2, 11iv3 (Itanium)

Sun Java System Web Server 6.1, 7.0

Sun Java Web Server Servlet Engine 6.1, 7.0

Red Hat Enterprise Linux 4, 5 (32 or x64) IBM WebSphere 6.1 Oracle AS 10gR3


Novell SuSE Linux 9, 10 (32 or x64) IBM WebSphere 6.1 Oracle AS 10gR3



Known Issues for AR System Mid-Tier Supported Configurations 1. Patch 3412804 is required for proper operation of Flashboards on Oracle AS 10gR2 2. Support for the Itanium processor is achieved through the ARIES translation engine provided with HP-UX. AR System

remains a 32-bit application and was compiled on a PA-RISC processor. Performance issues may result due to the reliance on the ARIES translation engine. Please see http://devresource.hp.com/drc/STK/docs/refs/Aries.jsp for more information.

3. The PA-RISC version of BEA WebLogic is required for use on the HP Itanium processor running HP-UX. 4. Crystal Enterprise (not included) is required for web-based reporting using Crystal reports. 5. The following minimum standards are required to use the Mid-Tier

• Servlet API Version 2.3+ • JSP API Version 1.2+ • SOAP Version 1.1 or 1.2 • HTML Version 4.0+ • Javascript Version 1.3+

6. Sun Java System Web Server 6.1 requires SP7

Known Incompatibilities for AR System Mid-Tier 1. AR System is compiled on 32-bit platforms and is intended for use within a 32-bit Java Virtual Machine. The Mid-Tier may

not execute properly within a 64-bit JVM and use of a 64-bit JVM is considered to be unsupported. 2. Unless otherwise noted, native 64-bit versions of Application Servers, Web Servers or Servlet Engines have not been tested

and are therefore unsupported. 3. Business Objects XI, Crystal Report Server XI, and Crystal Enterprise 10 are only supported on Windows.

Potential Incompatibilities for AR System Mid-Tier 1. Some vendors may not yet support Java 6.0. Please check with your vendor for an official position on Java 6.0. 2. The following combinations may work properly, but are classified by BMC as “unconfirmed”.

a. Sun Microsystems may not support ServletExec 5.0 on Sun Java System Web Server 7.0. b. ServletExec 5.0 and Tomcat 5.0 may not be supported on Apache 2.2. c. Oracle Corporation has stated that it does not support Java 5.0 with Oracle AS 10gR2 or 10gR3. d. IBM has stated that it does not support Java 5.0 with WebSphere 6.0. e. BEA has stated that it does not support Java 5.0 with WebLogic 9.0.

3. Oracle Corporation has stated that it does not support a 32-bit database client running on a 64-bit operating system. However, a 32-bit client communicating to a 64-bit database running on a remote 64-bit operating system is supported.

http://devresource.hp.com/drc/STK/docs/refs/Aries.jsp


Browser Supported Configurations Operating System Browsers

Windows Vista [Enterprise, Business, Ultimate] Internet Explorer 7 or higher Firefox 2.0 or higher

Windows 2000, 2003 (32 or x64), XP (32 only)

Internet Explorer 6 or higher Firefox 2.0 or higher

HP-UX 11iv2, 11iv3 Mozilla 1.7.3 or higher

Solaris 9, 10 Mozilla 1.7.3 or higher

IBM AIX 5L 5.2, 5.3 Mozilla 1.7.3 or higher

Red Hat Enterprise Linux 4, 5 (32 or x64) Firefox 2.0 or higher Mozilla 1.7.3 or higher

Novell SuSE Linux 9, 10 (32 or x64) Firefox 2.0 or higher Mozilla 1.7.3 or higher

Macintosh OS X 10.1 to 10.4 Firefox 2.0 or higher Mozilla 1.7.3 or higher

Known Issues for AR System Browser Supported Configurations 1. Mozilla.org officially provides pre-compiled versions of the Firefox browser only on Windows, Macintosh and Linux

platforms. BMC will support only those compiled versions provided by Mozilla.org. 2. For optimal browser colors in AR System forms, set the color depth in the client system to at least 24 bits. 3. HTTP Version 1.1 required


AR System Client Supported Configurations Operating System AR System Clients

Windows Vista, XP AR System User Tool AR System Administration Tool

Windows 2000, 2003 (32 or x64) AR System Administration Tool

Known Issues for AR System Client Supported Configurations 1. AR System is compiled as a 32-bit executable. 64-bit execution depends on operating system compatibility requirements.

Consult your operating system and database vendors for information about compatibility support for 32-bit clients on 64-bit operating systems.

2. The Remedy User Tool installation includes optional Crystal Reports XI reader libraries. a. BMC does not guarantee backwards compatibility of Crystal based reports that are not compatible with Crystal Reports

XI viewer. Please refer to http://www.crystaldecisions.com for information regarding backwards compatibility with previous Crystal releases.

3. An IE browser required to correctly view Flashboards, View Fields and the Application List field in the Home Page

Full Text Search Supported Configurations Operating SystemWindows 2000 SP4, 2003 (32 bit only)

HP-UX 11iv2 (PA-RISC only)

Solaris 9, 10

IBM AIX 5L 5.2, 5.3

Red Hat Enterprise Linux 4 (32-bit only)

Known Issues for Full Text Search Supported Configurations 1. AIX 5.2 requires IBM hot fix for /usr/sbin/automountd dated 2003 April 2 14:14 IBM case number: PMR76291,004,000.

http://www.crystaldecisions.com/


Other Product Compatibility Supported Configurations Remedy Component Products Comments AR Server SNMP Agent BMC Patrol, Patrol Express SNMP v2

AR Server SNMP Agent BMC Patrol Enterprise Manager AR System API

Remedy Email Engine (Windows) Microsoft Exchange 2000, 2003 SP1, 2007 (64-bit) Email/MAPI, IMAP, POP3, SMTP

AR ODBC (Windows) Microsoft 2000, 2003 (Excel, Access)

AR ODBC (Windows) Crystal Reports 10, XI [Professional, Advanced, Developer] Design and run reports through the AR ODBC interface

Remedy User Tool Crystal Reports XI reader libraries

Remedy Mid-Tier (Windows) Crystal Enterprise 10 [Pro, Premium)] Business Objects Enterprise XI R1, R2

Supports Unix Web Servers through WebConnector

Remedy Mid-Tier (Windows) Crystal Reports Server XI

Remedy User Tool Citrix Metaframe XP 1.2 (Unix) and 3.0 (Windows)

Remedy User Tool Microsoft Windows Terminal Server 2003

Language Offerings Localization (L10N): AR System end user interfaces are localized into • English • French • German

• Italian • Spanish • Japanese

• Simplified Chinese • Russian • Korean

Internationalization (I18N): AR System supports the following character set encodings: • MS 1252/ISO-8859-1 • MS 1250/ISO-8859-2 • MS 1257/ISO-8859-13 and -15

• Shift-Jis/EUC • BIG5 • GB2312

• EUC-KR/ISO-2022-KR • Unicode

This represents support for the following language sets • L1 = Latin-1: English, Danish, Dutch, Finnish, French, German, Icelandic, Italian, Norwegian, Portuguese, Spanish and Swedish • L2 = Latin-2: English, Albanian, Croatian, Czech, Hungarian, Polish, Romanian, Slovak, Slovenian • L4 = Latin-4: English, Estonian, Greenlandic, Lappish, Latvian, Lithuanian • J = Japanese, English • TC = Traditional Chinese, English • SC = Simplified Chinese, English • K = Korean, English • Cyr = Cyrillic: Russian, English


Remedy Applications and Products Client / Add-On / Application Supported on

Server 6.3.00? Supported on Server 7.0.01?

Supported on Server 7.1.00?

AR System Administrator 6.3.00 Yes Yes [6.3.00 features] Yes [6.3.00 features]

AR System Administrator 7.0.01 Yes [6.3.00 features] Yes Yes [7.0.01 features]

AR System Administrator 7.1.00 Yes [6.3.00 features] Yes [7.0.01 features] Yes

AR System User 6.3.00 Yes Yes [6.3.00 features] Yes [6.3.00 features]

AR System User 7.0.01 Yes [6.3.00 features] Yes Yes [7.0.01 features]

AR System User 7.1.00 Yes [6.3.00 features] Yes [7.0.01 features] Yes

Distributed Server Option 6.3.00 Yes Yes [6.3.00 features] Yes [6.3.00 features]

Distributed Server Option 7.0.01 Yes [6.3.00 features] Yes Yes [7.0.01 features]

Distributed Server Option 7.1.00 Yes [6.3.00 features] Yes [7.0.01 features] Yes

Flashboards 6.3.00 Yes No No

Flashboards 7.0.01 No Yes No

Flashboards 7.1.00 No No Yes

Remedy Link for Tivoli v6.3 Yes Yes Yes

Enterprise Integration Engine 5.1.00 Yes [5.1 features] Yes [5.1 features] Yes [5.1 features]

Enterprise Integration Engine 7.0.00 Yes Yes Yes

Atrium Integration Engine 7.1.00 No Yes Yes

Remedy Link for Oracle / SQL Server 5.1.00 Yes [5.1 features] Yes Yes

Remedy Link for Oracle / SQL Server 7.0.00 Yes Yes Yes

AR System Migrator 6.0.01 Yes [6.0.01 features] Yes [6.0.01 features] Yes [6.0.01 features]

AR System Migrator 7.0.x Yes [6.3.00 features] Yes Yes [7.0.01 features]

AR System Migrator 7.1.00 Yes [6.3.00 features] Yes [7.0.01 features] Yes

Remedy Approval Server 6.3.00 Yes Yes [6.3.00 features] Yes [6.3.00 features]

Remedy Approval Server 7.0.01 No Yes Yes [7.0.01 features]

Remedy Approval Server 7.1.00 No Yes [7.0.01 features] Yes

Remedy Link for MS Project 2000 Yes Yes Yes


Client / Add-On / Application Supported on Server 6.3.00?

Supported on Supported on Server 7.0.01? Server 7.1.00?

Remedy Developer Plus 6.0 / 6.3 Yes Yes Yes

Remedy Email Engine 6.3.00 Yes No No

Remedy Email Engine 7.0.01 No Yes Yes

Remedy Email Engine 7.1.00 No Yes Yes

AR System Mid-Tier server 6.3.00 Yes Yes [6.3 00 features] Yes [6.3 00 features]

AR System Mid-Tier server 7.0.01 Yes [6.3 00 features] Yes Yes [7.0.01 features]

AR System Mid-Tier server 7.1.00 Yes [6.3 00 features] Yes [7.0.01 features] Yes

AR System Encryption 6.3.00 Yes Yes Yes

AR System Encryption 7.0.01 No Yes Yes

AR System Encryption 7.1.00 No Yes Yes

Remedy Full Text Search (6.0.1 and prior) No No No

BMC Remedy Full Text Search 7.0.00 No Yes Yes

Remedy Help Desk 7 No Yes Yes

Remedy Help Desk 6.0 Yes Yes Yes

Remedy Help Desk 5.6 Yes Yes Yes

Remedy ITSP 3.0 Yes No No

Remedy ITSP 3.1 Yes No No

Remedy ITSP 4.0 Yes Yes Yes

Remedy Asset Management 7 No Yes Yes

Remedy Asset Management 6.0 Yes Yes Yes

Remedy Asset Management 5.6 Yes Yes Yes

Remedy Change Management 7 No Yes Yes

Remedy Change Management 6.0 Yes Yes Yes

Remedy Change Management 5.6 Yes Yes Yes

Remedy Service Level Management 7 No Yes Yes

Remedy Service Level Agreements 6.0 Yes Yes Yes


Client / Add-On / Application Supported on Server 6.3.00?

Supported on Supported on Server 7.0.01? Server 7.1.00?

Remedy Service Level Agreements 5.6 Yes Yes Yes

Remedy Customer Support 5.6 Yes Yes Yes

Remedy Customer Support 5.0.1 Yes No No

Remedy Customer Support 4.5 Yes No No

Remedy CRM Server 4.5 Yes No No

Remedy CRM Server 4.4 No (French and German - Yes) No No

Remedy Quality Management 5.6 No Yes Yes

Remedy Quality Management 5 Yes No No

Remedy Quality Management 4.5 - English Yes No No

Atrium Configuration Management Database (CMDB) 1.1 Yes Yes Yes

Atrium Configuration Management Database (CMDB) 2.0 No Yes Yes

Atrium Configuration Management Database (CMDB) 2.0.1 No Yes Yes

Atrium Configuration Management Database (CMDB) 2.1 No No Yes

Known Issues for Remedy Application and Products 1. It is strongly recommended that all users on a single AR Server use the same Remedy Administrator version. 2. AR System servers co-located on the same machine must be the same version. 3. Running Remedy 6.0.01 Migrator with AR System 6.3 or later requires Patch 1356 for Migrator 4. Remedy Developer Plus must be at patch level 1492 for compatibility with AR System 6.3 or above 5. A minimum of AR System 7.0.00 Patch 001 is recommended for use with ITSM 7.0.00 applications 6. A minimum of AR System 7.0.01 is required for use with ITSM 7.0.01 or ITSM 7.0.02 applications 7. A minimum of AR System 7.0.00 patch 002 is required for CMDB 2.0


Comparison of support between AR System version 7.0.01 and 7.1.00 Support removed is highlighted in red. Support added is highlighted in bold. 7.0.01 7.1.00 Operating Systems Windows 2000, 2003 (32 or x64), XP (32 only) Windows 2000, 2003 (32 or x64), XP (32 only) HP-UX 11iv1, 11iv2 HP-UX 11iv2, 11iv3 Solaris 9, 10 Solaris 9, 10 IBM AIX 5L 5.2, 5.3 IBM AIX 5L 5.2, 5.3 Red Hat Enterprise Linux 3, 4 (32 or x64) Red Hat Enterprise Linux 4 (32 or x64), 5 (32 or x64) Novell SuSE Linux 9 Novell SuSE Linux 9, 10 (32 or x64) Windows Vista, XP (client only) Windows Vista, XP (client only) Databases Microsoft SQL Server 2000, 2005 (32 or 64-bit) Microsoft SQL Server 2000, 2005 (32 or 64-bit) Oracle 9i, 10g Oracle 9i, 10g IBM DB2 8.1, 8.2 IBM DB2 8.2.2, 9.1 Sybase ASE 12.5.3, 15 Sybase ASE 12.5.3, 15 Informix Dynamic Server 10 Informix Dynamic Server 10 Web Servers Apache 2.0.x Apache 2.0.x, 2.2.x Tomcat 5.0.x, 5.5.x Tomcat 5.0.x, 5.5.x JBoss 3.2.4+, 4.0.2+ JBoss 3.2.4+, 4.0.2+ BEA WebLogic 8.1, 9.0 BEA WebLogic 9.1, 9.2 Microsoft IIS 6.0 Microsoft IIS 6.0 IBM WebSphere 5.1.1, 6.0 IBM WebSphere 6.1 Oracle AS 10gR1, 10gR2 Oracle AS 10gR3 Sun Java System Web Server 6.1 Sun Java System Web Server 6.1, 7.0 Servlet Engines ServletExec 5.0 ServletExec 5.0

ar system 7-1-00 compatibility matrix v1 0 0

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