apwa click, listen learn filling to cpfp certification ... handouts 2pp.pdf · lloyd brierley...

Filling Fleet Manager Vacancies and Tools to Prepare for the Position - April 7, 2016

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Today’s program will begin promptly at 11 ET / 10 CT / 9 MT / 8 PT (the program will be silent until that time)…

APWA Click, Listen and Learn

Filling Fleet Manager Vacancies and Tools to Prepare for the Position

‐ Plus CPFP Certification Overview ‐

April 7, 2016

April 7, 2016 Filling Fleet Manager Vacancies and Tools to Prepare for the Position

May 5, 2016 Canadian Infrastructure Report Card

May 22-25, 20162016 North American Snow Conference (Hartford, CT)

Aug 28-31, 20162016 PWX Conference (Minneapolis, MN)

Education Calendar



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Top 5 Reasons to Be Certified:• Continues your professional development, making you the best public works employee possible.

• Highlights your leadership as a professional and demonstrates your expertise.

• Provides increased hiring potential on a national level.

• Advances public works in your community.

• Offers exclusive networking opportunities.

APWA CERTIFICATIONS·Certified Public Fleet Professional (CPFP)

·Certified Public Infrastructure Inspector (CPII)

·Certified Stormwater Manager (CSM)



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CSM




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Today’s program is brought to you by the APWA Fleet Services Committee

For more information on our Technical Committees, please visit our website: http://www.apwa.net/technical_committees

APWA

Fleet Services

Committee

The mission of the Fleet Services Committee is to support

APWA's role as the recognized leader in public works by

providing its members with the resources for exchanging and

developing ideas, information, skills, knowledge and

technologies for the operation, management, and

maintenance of public sector vehicle and equipment fleets.

The committee also recommends and advances APWA

policies and positions concerning fleet operations..


Accreditation

8Today’s program will begin promptly at 11 ET / 10 CT / 9 MT / 8 PT (the program will be silent until that time)…


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APWA Click, Listen and Learn

Filling Fleet Manager Vacancies and Tools to Prepare for the Position

‐ Plus CPFP Certification Overview ‐

April 7, 2016

Howard A. Mann, CPFPFleet & Facilities ManagerCity of LeawoodLeawood, Kansas

Our Moderator


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If you are in full screen mode, you will need to minimize the screen to answer the question

Polling Questions

Samuel P. Lamerato, CPFP

• Superintendent-Fleet Maintenance - Retired

• City of Troy, Madison Heights, Michigan

Lloyd Brierley

• Fleet Division Head

• City of Toronto, Ontario, Canada

Jeffrey A. Tews, CPFP

• Fleet Services Manager

• City of Milwaukee, Wisconsin

Thomas C. Collins, PWLF

• Deputy Director of Public Works

• Town of Natick, Massachusetts

Michael J. Reynolds, CPFP

• Director of Public Works

• Village of Buffalo Grove, Illinois

Today’sSpeakers:


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Topics for Discussion Filling vacancies

Postings

Certifications

Pay scale

Skill Sets

Training

Succession Plan

Transition

Retirement

No longer only an individual with mechanical experience advances to fleet manager

Positions are currently being filled by – Accountants Purchasing agents Business managers Mayoral appointees City Clerks Engineers

Due to the increased responsibilities of the fleet managers position, many new skill sets are required.

Filling Vacancies


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Be proactive Keep resume current Seek letters of endorsement Keep all certifications current Transition – from floor to management

Apply in a timely manner Fill application out completely Double check your dates and information Attach backup information to the application

Posting

Requirements

Desire

Initiative – Be Pro-active – Show leadership

ASE

Emergency Vehicle Technician

Certified Public Fleet Professional (CPFP)

Certified Automotive Fleet Manager (CAFM)

Certified Equipment Manager (CEM)

Certifications


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Do your homework Job Description Pay range Benefits Responsibilities Budget

Is it worth it? Hourly vs. salary Sacrifice of personal time 24/7 availability Added stress At will employee

Pay Scale

Fleet Size Average Salary

Less than 100 $ 60,417

100 – 250 $ 64,435

251 – 500 $ 80,174

501 – 1,000 $ 86,048

1,001 – 2,000 $102,353

2,001 – 5,000 $ 95,217

More than 5,000 $128,000Source: Government Fleet Magazine, September 2015

Pay Scale by Fleet Size


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# of Techs Average Salary

1 – 10 $ 73,481

11 – 20 $ 92,500

21 – 50 $ 98,707

More than 50 $118,676

Source: Government Fleet Magazine, September 2015

Pay Scale by # of Techs

Skill SetsH.R. (negotiations & labor disputes)

Finance (accounting)

Public speaking

Writing & grammar skills

Computer skills

Conflict management

Risk management (safety)

Environmental regulations

Asset management

Project management

Motivational leadership skills

Fuel services

Training

Scheduling

Certifications

Time management

Staffing skills

Vehicle procurement

Vehicle maintenance

Vehicle disposal

Ethical behavior

Visionary skills

Fleet Manager


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Possible sources Mentors Training Budgets Conferences & Workshops – Local and National Webinars Associations – Local and National College tuition assistance Self funded

Training

With over 33% of the current Fleet Managers eligible for retirement in the next 5 years –

Is there a succession plan in place? 30% Have a succession plan 32% No succession plan 38% Working on a succession plan

Fleets actively training someone on staff to take over 49%

Source – Government Fleet Magazine September 2014

Succession plan


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Retirement of millions of “baby-boomers” over the next decade, which will result in significantly different workplace expectations and patterns in the younger generations.

Without adequate succession planning, the institutional knowledge that will be lost will be felt for years to come. Management and leadership styles have to plan for and accommodate these changes in the workforce. Fleet operations have to become smarter, more versatile and more innovative to meet the challenges of the next decade.Source – APWA Manage Public Equipment

Succession Planning

As baby boomers exit the workforce, employers don't want knowledge to go with them

Over 10,000 baby boomers are retiring daily!

Knowledge base and contacts are walking out the door

"Start a knowledge loss risk assessment."

Companies look around and "all of a sudden they're looking at a team, and 50 to 60 percent of the team can retire,“ Crain’s publications

Baby Boomers Retiring


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Transition (in house or outside need quality time for a smooth transition)

Support – department heads, management

Introductions – do they know who you are?

Job shadowing/mentoring/time frame

Operating procedure manual Daily Weekly Monthly Yearly

Transition

Years to retirement Less than 1 year 3%* 1-5 years 32% 6-10 years 30% 11-15 years 15% 16-20 years 12% 21-25 years 4% More than 25 years 4%* Includes those already retired but continue working at their agencies (a small number).

Source – Government Fleet Magazine September 2014

Retirement


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Fleet managers are retiring and returning as contract Fleet Managers or consultants

Hours per day – week Paid holidays, vacation and sick time Insurance requirements Ghost time Overtime Mileage Expenses – Room and meals, mileage, etc.

Contract Agreements

Quote

“There is no elevator to success.

You have to take the stairs”..

Zig Ziglar


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To ask a question, please type it into the question pod at

the bottom of your screen.

If you are in FULL SCREEN mode, you will need to

minimize the screen to access the question pod.

Q&A

Jeff Tews, CPFP [email protected] Tom Collins, PWLF [email protected] Brierley [email protected] Michael J. Reynolds, CPFP [email protected] P. Lamerato, CPFP [email protected]


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Promotes excellence in fleet management by advancing the

knowledge and practice of public fleet professionals to benefit

communities through quality fleet services.

Why APWA Certification?• National Commission for Certifying Agencies

(NCCA)

• Recognizes Broad-based Career Competency

• Process Integrity - Increases Value– Feasibility Study and Job Analysis– Peer written Exam / Subject Matter Experts– Commission, Council and Committee Oversight

• Focus on Public Works

• Computer-Based Testing– Flexibility in Site Location– Reduced Costs– More testing Opportunities

• Rigorous - Increases Value


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Program Development

•Feasibility Study

•Job Practice Analysis

•Exam Development

Phase I – Completed 2004Feasibility Study

• 90% of those surveyed supported certification.

• Certification will become a factor in hiring, promotion, and base pay.


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Phase II – Completed 2005Job Practice Analysis

• Comprehensively describes the public fleet manager’s job.

• Define areas that should be assessed in the examination.

Phase III – CompletedExam Development

• Conducted Item Writing Workshop

• Exam Committee Participates in 2 3-Day Item Review Meetings

• Exam Committee Participates in Exam Reviews & Item Analysis Web Meetings


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Content Outline• Specifications outline the content

the test should cover and the relative emphasis it should place on each content area.

• Test specifications ensure the certification assessment accurately reflects what individuals do in a particular job, occupation, or profession.

Program Components

• Eligibility application process

• Multiple-choice examination

• Recertification application process


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Eligibility Requirements –Revised 2014

• High school graduation or equivalent and 7 years of relevant work experience* (a minimum of 7 years public or a minimum combination of 4 years public and 3 years private) within the last 9 years OR

• Trade school certificate or associate’s degree and 5 years of relevant work experience* within the last 7 years OR

• Bachelor’s degree or higher and 3 years of relevant work experience* within the last 5 years

*Relevant work experience is that performed in the role of a fleet

professional defined as one who actively supervises, manages,

oversees, or administers fleet services a minimum of 50% of their weekly

activity within a public or private fleet entity.


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CPFP FeesApplication Fee:

APWA Member – $195 USDNonmember – $245 USD

Examination Fee:Place of Employment – $500 USDTesting Center – $550 USD

Recertification Fee:APWA Member – $195 USDNonmember – $245 USD

Examination

• Based on Content Outline

• 150 Questions - Multiple Choice

• Written by Subject Matter Experts

• Reviewed by APWA Peers

• Computer Based Exam Administered at Place of Employment


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• Recall: The ability to recall or recognize specific information;

• Application: The ability to comprehend, relate or apply knowledge to new or changing situations; and

• Analysis: The ability to analyze and synthesize information, determine solutions and/or evaluate the usefulness of a solution.

Types of Questions

Exam Preparation• Content Outline

• Recommended Reading List

• Years of Experience

• APWA Training/Study Guide Programs

Work to have a comprehensive understanding of all areas. Spend time reviewing the “Content Outline” and then target your studying and preparation to those items you feel you need further review in. Some of the items you probably do on a regular basis and those you probably won’t have any problem with. Recognize the items you don’t know as well and spend more time with those.


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Content OutlineSpecifies the content of the exam to ensure it accurately reflects what individuals do in a particular job, occupation, or profession

– What the test should cover

– Relative emphasis of each content area

– An outline for study and preparation

I purchased several of the recommended items on the reading list and spent most of my time studying those references. The “Content Outline” gives you all of the topics that you’ll be tested on and I used that as the basis for knowing what to study. That approach worked for me.

•Operations (20%)

•General Management and Business (16%)

•Asset Management (17%)

•Financial Management (17%)

•Human Resource Management (10%)

•Risk Management (8%)

•Environmental Management (7%)

•Information Management and Technology Systems (5%)

Content Outline


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Operations (20%)

A. Maintenance of Vehicle, Equipment, Facilities, and Fixed Equipment

B. Parts

C. Fuel and Lubricants Management

D. Repair Policies and Strategies

General Management and Business (16%)

A. Strategic Planning, Business Planning, and Marketing

B. Customer Service and Collaboration

C.Ethics


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Asset Management (17%)A. Needs Determination of Vehicle,

Equipment, and Fixed Equipment

B. Research Acquisition of Vehicle, Equipment, and Fixed Equipment

C. Utilization of Vehicle, Equipment, and Fixed Equipment

D. Replacement of Vehicle, Equipment, and Fixed Equipment

E. Disposal of Vehicle, Equipment, and Parts

Financial Management (17%)

A. Budgeting

B. Cost Recovery

C. Fleet Operating Purchasing

D. Vehicle Replacement Funding

E. Record Keeping


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Human Resource Management (10%)

A. Staffing

B. Work Environment

C.Employee Training

D.Policies and Procedures

Risk Management (8%)

A. Workplace Safety Management

B. Vehicle Damage

C.Contract Compliance

D.Regulatory Compliance


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Environmental Management (7%)

A. Shop Best Practices

B. Regulatory Compliance

Information Management and Technology Systems (5%)


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Recertification Requirements

• Recertification is due every five years.

• Completion of a minimum of 100 hours/units of professional development.

• Completion of 3 years of relevant work experience* within the last 5 years OR are fully retired from active service for which compensation is received.

• Must be fully retired from active service for which compensation is received.

• Must be retired from the public or private fleet entity where certification was held.

• Must be an active Certified Public Fleet Professional that has successfully completed recertification at least one time prior to applying for retiree status.

NEW Retiree Recertification Requirements


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• Recertification is due every five years.

• Completion of a minimum of 20 vs 100 hours/units of professional development.

• Credit given for Mentoring Fleet Professionals = 1 unit per clock hour.

NEW Retiree Recertification Requirements

Tools for CPFPs

• Recertification Tracking Sheet

• Publishing & Speaking Opportunities

• CPFP InfoNOW Community

• APWA Members’ Library Access to Free Webinars


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How CPFPs Have Benefited

• Since we are in the process of accreditation, the two dovetail. It gives you respect, recognition, and credibility because you have been tested and certified in your area of expertise.

• It has been a great experience. The greatest benefit is being recognized as a Fleet professional who can share knowledge and learn from each other. It motivated me personally to get more involved in APWA and with our local Fleet agencies.

• It is a great process because once you obtain your certification, you need to meet the re-certification criteria which strengthens your Fleet experience and value to the community and your organization.

CPFP vs. Other Certifications

• It has broader exposure and connects to the other Technical areas within the Public Works field. Fleet is a core service within most public agencies. This certification provides the technical, business, and sustainable best practices for managing a public fleet.

• I believe this certification is most appropriate for the governmental fleet manager. Certifications offered by private associations dwell on issues that the public fleet manager almost never has to confront.


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Why Certification?• Value to the Individual

Recognition & RespectMarketability

• Value to the OrganizationCredibility & ProfessionalismEffectiveness

• Value to the CommunityStandardization & QualityStewardship

APWA Certifications

• Certified Public Fleet Professional (CPFP)

• Certified Public Infrastructure Inspector (CPII)

• Certified Stormwater Manager (CSM)


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To ask a question, please type it into the question pod at the bottom of your screen.

If you are in FULL SCREEN mode, you will need to minimize the screen to access the question pod.

Q&AJeff Tews, CPFP [email protected] Tom Collins, PWLF [email protected] Brierley [email protected] Michael J. Reynolds, CPFP [email protected] P. Lamerato, CPFP [email protected]

Thank You:Samuel P. Lamerato, CPFP

• Superintendent-Fleet Maintenance - Retired• City of Troy, Madison Heights, Michigan

Lloyd Brierley

• Fleet Division Head• City of Toronto, Ontario, Canada

Jeffrey A. Tews, CPFP

• Fleet Services Manager• City of Milwaukee, Wisconsin

Thomas C. Collins, PWLF

• Deputy Director of Public Works• Town of Natick, Massachusetts

Michael J. Reynolds, CPFP

• Director of Public Works• Village of Buffalo Grove, Illinois


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Please remember to fill out the online survey

https://www.surveymonkey.com/r/cll040716

The link to the survey is also listed

in your program instructions.

This program is worth .2 Continuing Education Credits.

To request CEU’s ‐ you must complete the survey.

Thank you!

The American Public Works Association has been accredited as an Authorized Provider by the International Association for

Continuing Education and Training (IACET), 1760 Old Meadow Road, Suite 500, McLean, VA 22102; (703) 506‐3275.

CEU/Survey

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apwa click, listen learn filling to cpfp certification ... handouts 2pp.pdf · lloyd brierley...

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