april 14, 2005 omc card, inc. · 82.2 0.9 99.0%. operating income. 27.7 10.0 156.5%. ordinary...
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OMC Card, Inc.
April 14, 2005April 14, 2005OMC Card, Inc.OMC Card, Inc.
OMC Card, Inc.
OMC Card, Inc.
P/L (Consolidated)Unit: billions of Yen
Feb, 2005Change vs.Feb, 2004(amount)
Change vs.Feb, 2004(base:100%)
Transaction volume 1,587.7 46.1 103.0%
Operating revenues 139.2 12.2 109.6%
Operating expenses(excl. provision of
credit losses)111.4 2.2 102.0%
82.2 ▲0.9 99.0%
Operating income 27.7 10.0 156.5%
Ordinary income 27.9 9.9 155.0%
Net income 15.8 9.7 259.1%
OMC Card, Inc.
Transaction volume (Consolidated)Unit: billions of Yen
Feb, 2005 Change vs. Feb, 2004(base:100%)% of total
Credit card contracts 843.3 53.1% 101.5%
Acquiring service 94.4 5.9% 112.9%
Cash advances 448.1 28.2% 118.3%
Loan agency 101.1 6.4% 86.4%
Insurance 12.2 0.8% 107.1%
Travel 14.9 0.9% 57.3%Merchandise sales 1.3 0.1% 17.5%Other 72.4 4.6% 83.7%
TOTAL 1,587.7 100.0% 103.0%
OMC Card, Inc.
Operating revenues (Consolidated)Unit: billions of Yen
Feb, 2005 Change vs. Feb, 2004(base:100%)% of total
24.3 (24.7) 17.4% 104.3% (105.1%)※ ※Credit card contracts
95.8 (97.7) 68.9% 119.7% (118.9%)※ ※Cash advances
1.2 0.9% 82.4%Loan agency
2.1 1.5% 109.3%Insurance
1.2 0.9% 54.0%Travel
0.7 0.5% 22.0%Merchandise sales
13.8 9.8% 94.4%Other
0.1 0.1% 92.4%Financial transactions
139.2 100.0% 109.6%TOTAL※ ( ) = amounts before securitization
OMC Card, Inc.
Operating expenses (Consolidated)Unit: billions of Yen
Feb, 2005Change vs. Feb, 2004(amount)
Change vs. Feb, 2004(base:100%)
23.0 0.2 101.0%Selling expenses
17.4 ▲0.8 95.8%Salaries and fringebenefits
24.4 ▲0.2 99.2%General andadministrative expenses
3.7 ▲0.4 89.9%Equipment expenses
29.3 3.1 111.8%
13.6 0.3 102.3%
Provision of credit losses
Financial expenses
111.4 2.2 102.0%82.2 ▲0.9 99.0% )(excl. provision of credit losses)
TOTAL
OMC Card, Inc.
Extraordinary income & losses (Consolidated)
Feb, 2005Unit: billions of Yen
6.1
5.6Reversal of liability for retirement benefitsdue to the dissolution of employees' pension fund
(2.3)Gains on sales of investment securities
(2.8)
Restructuring loss
(1.5)
(2.3)
(0.7)
(1.6)
(0.5)
Provision for operating receivables
Provision for reserve for past year credit card points redemption
Other
Extraordinary losses
Extraordinary income
Other
OMC Card, Inc.
Main operating indicators
Aggressively boosting cardmembers from Non-Daiei channelsAggressively boosting cardmembers from Non-Daiei channels
Unit: in thousand
Feb, 2004 Change vs.Feb, 2003 (base: 100%)
Change vs.Feb, 2003 (amount)
1,437 ▲91 94.0%Applications
1,198 ▲50 96.0%Issuances
7,528 208 102.8%Cardholder
63.5% ▲0.9% -Card user rate
351 +6 101.7%Affiliated stores
127 +9 108.1%CD & ATM machines
OMC Card, Inc.
Daiei Channel
2.6%
3.4%
4.0%
0
500
1,000
1,500
2,000
Feb, 2003 Feb, 2004 Feb, 2005
36%44%49%
2,000
Feb, 2003 Feb, 2004 Feb, 2005
( 91.7%) ( 77.4%)
(134.5%) (110.1%) (107.1%)
(88.0%)
Daiei channelNon-Daiei channelDaiei Share▲
(89.1%) ( ) ( )
(104.7%) (104.9%) (110.6%)
(90.2%)(83.3%)
30%27%
35%
0
2,000
4,000
6,000
8,000
10,000
12,000
Feb, 2003 Feb, 2004 Feb, 2005
(90.2%) (88.0%) (84.0%)
(108.2%) (109.9%) (110.0%)
Card Application
Transaction Volume of Credit Card Contract
Operating RevenuesUnit: billions of Yen
Unit: billions of Yen
Unit: in thousand
1,500
1,000
500
0
Steady Expansion of Non-Daiei ChannelsNonNon--Daiei Channels
Steady Expansion of Steady Expansion of Daiei Channels
OMC Card, Inc.
Credit Situation
Conservatively, sufficient bad debts allowances have been provided.
4.5%4.1%
5.2%
3.2%3.2%
2.6%
5.2%
4.6%
3.0%
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
Feb, 2003 Feb, 2004 Feb, 2005
Write-off rate
Reserve rate
Delinquency rate
OMC Card, Inc.
Interest-bearing debt (Consolidated)
Taking long-term and stable funds and diversifying funding instrumentsTaking long-term and stable funds and diversifying funding instruments
Unit: billions of Yen
Feb. 2004 % oftotal Feb. 2005 % of
totalVariation(amount)
213.4 46.4% 289.4 64.2% +76.0Long-term debt
210.0 45.7% 131.6 29.2% ▲78.4Short-termborrowings
36.4 7.9% 30.0 6.6% ▲6.4CP
459.7 100.0% 451.0 100.0% ▲8.7TOTAL
OMC Card, Inc.
Main financial indicators (incl. Securitization)
Feb. 2004 Feb. 2005 Change vs.Feb, 2004
26.3% 30.2% +3.9%Direct financing ratio
40.9% 51.4% +10.6%Fixed-interest
debt ratio
50.5% 67.4% +16.9%Long-term
financing ratio
OMC Card, Inc.
Financial position
Steady accumulation of profits has nullified the losses carried forward.
621.1621.1 611.0611.0
40.140.1 56.456.4
TotalTotalAssetsAssets
EquityEquity
Feb, 2004Feb, 2004 Feb, 2005Feb, 2005
Asset Efficiency Further Improves
Expanded operating receivable +41.7Expanded securitization ▲40.5Decreased interest-bearing debt ▲8.7
Unit: billions of Yen
6.5% 9.2%
Equity ratioFeb, 2004 Feb, 2005
OMC Card, Inc.
OMC Card, Inc.
Establishing its Unique business model
Important Strategic MeasuresImportant Strategic Measures
◆◆ Strengthening Revenue SourcesStrengthening Revenue Sources
◆◆ Evolving Database Marketing
1. Enhancing cash advance business 2.Enhancing cost competitiveness
1. Establishing a CRM-solutionproviding business model
2. Striving to activate cardmembers
DatabaseMarketing
Processing
Card-based Membership Business
Credit Card Business
Third-party Card Processing Business
CardmemberDatabase
SystemInfrastructures
OMC Card, Inc.
Evolving Database MarketingEvolving Database Marketing
OMC Card, Inc.
DBM: evolving into a new phase
1. Building a Database1. Building a Database
2.Developing business, using the DB
2.Developing business, using the DB
3. Providing a tool for co-brandand affinity card strategy
3. Providing a tool for co-brandand affinity card strategy
Developing Customer ValueChain (CVC) business
Launching MARKS, a new test- marketing system
Personal messageVariable lending rate setting
system for each cash advance
Building a DB• Managing cardmember
attributesManaging businesspromotion
User-friendly operations
Establishingone-to-one marketing
Establishing a business model for
our marketing solution partners
Boost co-branded card businessContributing for our partner to boost sales
• Supporting business through analysis ofcardmember shopping behavior
Boost affinity card business• Enhancing communication tools
Buildinga DB-marketinginfrastructure
OMC Card, Inc.
Partner
CreditCredit
CRMCRM
DBMDBM
CustomersCustomers’’buying powerbuying power
Capability toCapability tococo--develop servicesdevelop services
Capability toCapability tosend customerssend customers
◆◆Boost salesBoost sales
◆◆Acquiring Acquiring stable customersstable customers
◆◆ Enhancing salesEnhancing salesat shopping floorsat shopping floors
◆BoostingBoostingcardmemberscardmembers
◆IncreasingIncreasingaffiliated merchantsaffiliated merchants
◆◆ BoostingBoostingtransaction volumetransaction volume
Marketing Solution PartnerMarketing Solution PartnerMarketing Solution Partner
OMC Card, Inc.
1.Establishing a CRM-alliance Business Model
Realizing “win-win” business volume with our partnersRealizing “win-win” business volume with our partners
Cardmember benefits:
Month-end Aug., 05: aiming to boost up to
100 thousand cardmembers
Points: HIMARAYA pointsDiscount: tune-up discounts for ski and snowboardCoupon: discount coupon effective upon card use
Cardholders newly acquired:35 thousand from Nov., 04 to Feb., 05
Purchase on credit card:1.7 times higher than that of cash sales
HIMARAYAHIMARAYA’’ss casecase
Main products: ski, snowboard, golf, outdoor, and other sports goods
No. of shops: 63 nationwide
Company name: HIMARAYA Co., Ltd.
HIMARAYA Card
OMC Card, Inc.
2. Measures for Activating and Reactivating Cardmembers
Highest card user rate in the Japanese credit card industryHighest card user rate in the Japanese credit card industry
67.6%66.5%
63.5%
61%
73%
64.4%
50%
60%
70%
80%
Feb, 2002 Feb, 2003 Feb, 2004 Feb, 2005
Recent history of our card user rate and non-Daiei transaction share
Card user rate
Non-Daiei share in total credit card contracttransaction volume
OMC Card, Inc.
9
58
201
0
50
100
150
200
250
Feb, 2003 Feb, 2004 Feb, 2005
176
387
622
0
200
400
600
800
Feb, 2003 Feb, 2004 Feb, 20051
2
3
4
5
(1) Enhancing our presence in mass-market
Growth in cardmembersand transaction volume
(in thousand) Index
Activating postal savings joint card market Growing Electronic Toll Collection(ETC) market
Increase in ETC cardmembers(in thousand)
Activating existing cardmembersBoosting cardmembers by OMC’s uniquecard solicitation know-how.
Card application channels:expressway service areascar product shopsweb site
Methodology:On-site credit card issuing system Business strategy:
no annual fee
Card user rate of ETC cardmember:
84.3%
Growth indexfor transaction volume(basing the 2002 figure as 1)
No. of cardmembers
Raising card use rate, by making use of DBM:providing high-quality information, taking
advantage of our Personal Message enhancing point services
OMC Card, Inc.
0
2,000
4,000
6,000
8,000
10,000
Feb, 2003 Feb, 2004 Feb, 2005
(2) Growing Customer Value Chain (CVC) Business
Cardmembers
EducationEducation Finance &InsuranceFinance &InsuranceHousingHousingShopping
& GourmetShopping
& GourmetFashion& BeautyFashion& Beauty AutomobileAutomobile Travel &
ResortTravel &
Resort
●●
●●
●●
Life TimeProviding high quality products & services
Number of CVC-allied companies as of Feb., 2005: 152
• improving customer satisfactionand conveniencebuilding strong partnershipincreasing loyal customers
• boosting co-branded & affinity card businessthrough alliances
strengthening menus for products and services
Record of CVC transaction volumeJPY millionCardmember strategy:
Product & alliance strategy:
OMC Card, Inc.
(3) Expansion in standing order credit card payment market
Increasing loyal customers and raising a percentage share in the new payment markets
80%
90%
100%
110%
Feb, 2004 Feb, 2005
+8point
Maintenance rate of new cardmembers
Kansai Electric Powercard payment members
All Cardmembers
Existing marketCommunication and
network payment marketUtility bills
payment market
Transportationpayment market
・DoCoMo
・KDDI
・TTNET・Nifty serve
・WOWWOW since Nov, 2004
since Oct, 2004
・Saibu Gas
・The Sankei Shimbun
・Yamanashi Kotsu
・JR Group
・JH
・JAL,ANA, Skymark, AIR.DO..
・KEPCO
・Osaka Gas
・CHUBU Electric Power
・The Chugoku Electric Power
・TOKYO GAS・ITOCHU ENEX HOMELIFE KYUSHU
since Nov, 2004
Medical ExpenseMedical ExpensePaymentsPayments
Tax PaymentTax Payment
Future Payment Markets
Growth PotentialAverage annual card use per account of Kansai Electric Power bill payment cardmembers:
Threefold of average OMC cardmembers
Latest Market ShareOMC’s share in credit card standing order payments:KEPCO 30%Saibu Gas 30%
OMC Card, Inc.
Strengthening Revenue SourcesStrengthening Revenue Sources
OMC Card, Inc.
Expanding Cash Advance Business
(1)Acquiring new credit card accounts
Growth of 120,000 cash advance accounts during 2004Growth of 120,000 cash advance accounts during 2004In JPY billion
Breakdown of net increase in cashadvance outstanding as of Feb., 2005
Net increasefrom existingusers:
61.8%
New cash advancefrom new users:
38.2%
Expanding business, by making use of ourunique on-site credit card issuing system anda unique functionality to change lending ratefor each cash advance. 200
250
300
350
400
Feb, 2004 Aug, 2004 Feb, 2005
Reinforced credit review
Boosted new accounts
368
Net increase
+45323
Status of cash advance balance(Influence of securitization adjusted)
OMC Card, Inc.
(2)Diversifying credit risks
Reducing cash advance balance per account by increasing new accounts (with low credit lines)
Reducing cash advance balance per account by increasing new accounts (with low credit lines)
110%
99%
118%109%
101% 105%105%
108%
101%
105%
50%
100%
150%
Feb, 2003 Aug, 2003 Feb, 2004 Aug, 2004 Feb, 2005
Annual growth in number of accounts withoutstanding balance
Annual growth in cash advance outstanding per account
OMC Card, Inc.
(3)Improving credit quality
Number of personal bankruptcies in Japan is steadily fallingNumber of personal bankruptcies in Japan is steadily falling
80.0%
100.0%
120.0%
140.0%
1Q, 03 2Q, 03 3Q, 03 4Q, 03 1Q, 04 2Q, 04 3Q, 04 4Q, 04
Annual increase/decrease in number of bankruptcies
OMC Card, Inc.
(4) Evolving Credit Risk Management Technology
World’s leading credit risk management systemWorld’s leading credit risk management system
Index
0.15%
0.08%0.08%
0.07%
0.04%
0.13%
0.00%
0.05%
0.10%
0.15%
2002 2003 2004
Fraud incidence in proportion to totalcredit card outstanding balance
Industry average
OMC
Lower than the industry average
GriffonGriffon
SprintSprint
Security Manager :
Workflow Master :
•Unlimited number of fraudpattern registration
•Real-time processing ofnew registration ruling
Hawks, Merchant Monitoring System
Fraud Inspection System
Implemented a new fraud inspection system
•Automatic summation andanalysis of fraud use data
• Enabling rationalization withpaperless work process
New
New
HawksHawksStore Manager :
•Upgraded in line withimplementation of GriffonSystem.
Renewal
Achieving further reduction in fraud
OMC Card, Inc.
(5) Toward further strong growth
Other LoanProducts
Cash Advance
Finance BusinessLending rate setting system(for each cash advance)
Flexible interest rate setting
Increasing new cardmembers
Boosting cash advance users
Diversifying products
Providing customers withflexible interest service
Specific customer
Optional term
Each independentcash advance transaction
×
×
•Winning new cardmembers•Activating dormant accounts•Increasing and maintaining
frequent cash advance users
•Providing favored interest rate•Shifting to a new customer segment
from existing inactive segment
•Releasing lending products inaccordance with level of credit risks
•“Consolidation” loans
OMC Card, Inc.
Card Business
Sold travel business toNippon Travel Agency, Co., Ltd.
Sold mail-order businessto Edion Group
Sold door-to-doorsales business to
Yamano Holdings, Co., Ltd.
Concentrating on core business
Forming an alliance with purchasing companies
Reduced JPY2.5 billion for the last fiscal year.
Disposal of unprofitable business
Enhancing Cost Competitiveness
(1) Re-engineering business structure
Drastically slashing cost by means of withdrawing from unprofitable business
OMC Card, Inc.
(2) Re-engineering cost structure
Striving to restructure card business processStriving to restructure card business process
Credit scoring& card issuance
Credit scoring& card issuance
Promotingcard use
Promotingcard use Billing & collectionBilling & collection
Abolition Change Kaizen Maintenance
Re-engineering the entire operational process
MethodologyApplication materialsApplication sitesMan hour used
MethodologyInquiring credit iInformation
Internal credit policy
Interrelatingoperations
Card use promotionControl of card applicationmaterialsVerification of resultsSharing verification results
MethodologyMan hour usedMaintenance of manuals
eg., cardmembersolicitation
Management
Operations
Smooth interrelationship
Card applicationCard application
Cost Reduction Target: 10%, excluding bad debts provisions
OMC Card, Inc.
効率化と品質維持・向上の両立効率化と品質維持・向上の両立効率化と品質維持・向上の両立
(EX)パーソナルメッセージ
印刷 封入 発送
抜本的見直し
年間5億円のコスト削減 カラー化による
品質改善+
eg., Personal Message on monthly statement
Plus, brought up qualityby releasing coloredPersonal Message version
+
Achieved JPY500 millioncost reduction per year
Achieved efficiency, quality maintenance and improvementAchieved efficiency, quality maintenance and improvement
Drastically re-engineeredthe whole process
Drastically re-engineeredthe whole process
Printing Enclosing Mailing
OMC Card, Inc.
Achieving a higher brand recognition
Cardmembers
◆ Enhancing level of businessand services
•Enhancing card businessand CVC business
Customer SatisfactionImproving CommitteeBuilt “fure-ai”, or contact,service counters
◆ Improved organizational structure:
Service Level Agreement (SLA) managementCareer-path personnelmanagement
◆ Achieving highquality Call Center:
Consequently, won “Contact Center Award for 2004”
•94 per cent of all our employeesare “Personal Information Administrator” certified by Japan Consumer Credit Industry Association
◆Thorough training andeducation of all employees
In February, 2005, won “Customer SatisfactionStandard Award”, a newlyintroduced CS standard award by JMA Consultants, Inc.
In March, 2005, won “Consumer-oriented Excellent Company Award for 2004”, given by Minister of Economy, Trade and Industry.
Steadily implemented such measures as described above in order to further improve the level of customer satisfaction.
OMC Card, Inc.
OMC Card, Inc.
Main operating indicators
1,400,000 New ApplicationsAnnual Target:
7,800,000 CardholdersYear-end Target:
75%Non-Daiei Share
on transaction volume Year-end Target:
OMC Card, Inc.
P/L target for Fiscal February, 2006
Feb. 2006forecast
Change vs.Feb. 2005(base:100%)
Change vs.Feb. 2005(amount)
Unit: billions of Yen
1,592.0 4.3 100.3%Transaction volume
145.4 6.2 104.5%Operating revenues
32.5 4.6 116.5%Ordinary income
18.0 2.2 113.8%Net income
OMC Card, Inc.
Main indicators for Fiscal February, 2006
Feb. 2005results
Feb. 2006forecast
2.6% 3.0%ROA
9.2% 13.0%Stockholders’
equity ratio
32.8% 27.5%ROE
20.0% 22.4%Ordinary income per operating revenue
OMC Card, Inc.
Financing Strategy for Fiscal February, 2006
Fiscal Feb., 2005 Fiscal Feb., 2006
Insufficient capital baseLow credit standing of the company
Disposition of losses carried forward
Restarting dividend payout
Improved credit standing of the company
[Managerial status]
•High cost of funds•Low company rating
Financing Strategy and Measures
Strategy Measures1.Shifting from funding volume to quality (1).Lowering funding cost
(2).Promoting efficient use of funds2.Promoting diversification of funding (1).Opening new bank lines
(2).Enhancing direct financing3.Improvement of company rating (1).Raising existing company ratings
(2).Obtaining new ratings
OMC Card, Inc.
Financing Plans for February 2006 (Consolidated)Unit: billions of Yen
Feb. 2006forecast
Change vs.Feb. 2005(amount)
% of total
292.5 72.5%+3.1Long-term debt
86.9 21.5% ▲44.7Short-termborrowings
▲5.924.1 6.0%CP &securitization
▲47.5403.5 100.0%TOTAL