appsphere 15 - achieving enterprise agility, superior scalability and deployment at speed with...

Achieving Enterprise Agility, Superior Scalability and Deployment at Speed with APMaaS Oscar García – NTT Europe COO / Cloud & Managed Services Business Unit

Agenda

The Presenter Pain Points – Customer Needs Our Approach

–  Deployment at Speed –  Smart Autonomics –  Deep APMaaS

Putting it all together –  Some real-world examples

A glimpse of what I will be covering

The Presenter

Oscar García •  I run operations for Cloud & Managed Services, part of

NTT Communications •  Largest Telco globally = big customers = slow???

•  I sold them my company (second!) •  I am all for agility, speed and operational excellence on a budget

•  I love AppDynamics. Since day 1.

PAIN POINTS – CUSTOMER NEEDS What we are trying to fix

Copyright © 2015 AppDynamics. All rights reserved.

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Pain Points

•  Lack visibility of the application state

•  Complex, slow and inconsistent deployment of tooling

•  24x7 NOC availability •  Use of internal ops teams •  RCA analysis and expertise

Visibilty

Deployment at scale

24x7 Alert management (with Context)

Operations agility

Access to SME's

DEPLOYMENT AT SPEED Agile and consistent delivery


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Classic Monitoring challenges

•  Nodes need to be registered at the poller •  Packaging is complex with dependencies •  Inconsistent and partial coverage risk •  Inbound network connectivity needs •  Not designed with the cloud in mind

Our Deployment approach

•  Let’s leverage AppDynamics features fully •  Engage with our Professional Services to:

Copyright © 2015 AppDynamics. All rights reserved. 8

Consult and discover

• Workshop with the customer on the solution

• Understand needs and constraints

• Capture requirements

Design the architecture

• Controller connectivity

• Network architecture

• Application and layer grouping

• Potential operations automations

• Optimisations

Build the solution

• Build the central repository

• Prepare network connectivity

• Prepare packages

Deploy the solution

• Push the packages • See how the agents begin to automagically appear...

Continuously support the solution

• Develop and implement consistency checks

• Audit for full coverage

• Refine the process / optimise

Benefits

•  Our deployments are: –  Scalable and Secure –  Ensure 100% coverage –  As we are Application savvy, we know how to integrate

–  No relevant part of the solution is left un-monitored… ever –  Our operations teams are fully up to speed with the solution


SMART OPERATIONS AUTONOMICS Key to a sustainable operation

Automation in Operations (classic!)

Focus on incident resolution…

Something fails

Automation Engine

captures the event

Automation Engine

fixes (99% = restart)

Service is recovered

Creates more problems than it solves –  No Root Cause Analysis so it will repeat, again and again, again… –  The platform becomes dependent on the automation engine

Operations (thoughtful!)

Focus on RCA, and analysis


Something fails

Monitoring Engine

captures the event

Automation Engine

escalates to the on-call

team

Team investigates/

escalates further

Somebody fixes (99% =

restart) Issue is

fixed

Creates more problems than it solves –  Affects service as it does not provide a quick fix –  It is expensive, as SME’s need to be on-call

Smart Operations Autonomics (Our way)


Something fails

Automation Engine captures the event

Automation Engine fixes (99% = restart) Service is restored

AE triggers a Snapshot in AppD

Information is sent to SME's in BH

Network SME analyses

Cloud SME Analyses

DB SME analyses

App SME analyses

Benefits

•  Remediate quickly –  Service is not affected –  Business is happy

•  Provide context –  Capture all background info

•  Look for RCA –  In BH = with all the bright minds

•  Fix permanently –  Avoid restarts and dependency on automated remediation –  Sustainable and healthy application


DEEP APPAAS Taking advantage of SME’s as a Service


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Deep APMaaS – where are we

APM is disruptive •  Full end-to-end visibility •  Deep visibility •  Quick Root Cause Analysis and APMaaS even more •  Fast and agile deployment •  Easy alignment of cost and revenue •  Immediate return on investment


Deep APMaaS – why?

With all the goodness and insight of APMaaS, we need to: •  Triage and use that information •  Make sense and analyse all the outputs


Our approach for Deep APMaaS


FrontEnd

• Provided by us

• Smart Engineers

• AppD savvy • Always there

Core Operation

• Customer Owned

• Embedded in the dev process

SME's

• Deep AppD knowledge

• Deep Tech expects

• Asynchronous

Deep APMaaS - Front-end

•  Redundant 24x7x365 Operation Solution –  Fully secure and ITIL compliant processes (ISO27001 / ISO20000)

•  AppDynamics Savvy –  Trained in AppDynamics and with at least 1 year of experience –  Not only forwarding alerts, able to retest and add brains!

•  Supported by Technical Service Managers –  Own the Problem management process –  Own the Continuous Service Improvement process

•  No access to the managed solution


Deep APMaaS – Core Ops

•  Owned by the customer (optionally) –  Development cycles (specially DevOps-ey) demand agility –  Embedding a 3rd party in the process is tough

•  The Front-end feeds Core Ops –  Curated alerts, converted in to incidents

•  We integrate with pretty much anything –  No hassle, just us embedded in the customer OSS

•  Do you want us to take-on the core ops? No problem!


Deep APMaaS – SME

•  Deep technical expertise to support core operations •  Escalation point for the Front-End or Core-Ops for tackling

complex Applications issues –  Root Cause Analysis –  Issue Resolution –  Automation implementation –  Solution Optimisation


Deep APMaaS – SME Coverage and Benefits

•  Core technologies –  AppDynamics –  Cloud Technologies –  Networking –  Storage –  Compute/OS –  Databases –  Application Servers –  Web Servers

•  Benefits –  Access to experts for RCA –  Asynchronous operation –  Vested interest in fixing

issues –  Peace of mind!


PUTTING IT ALL TOGETHER How does good look like?

Standard use case

•  Running on Hyperscale cloud

•  Using AppDynamics SaaS controllers

•  Mix of technologies

•  Customer provided core operation

Deployment at speed

• Consulting • Designing • Deploying

Smart Operations Autonomics

• 24x7 NOC support

• Auto remediation • Problem Management

Core Operation

• Customer owned • Close to the cycle

Deep APMaaS

• SME involvement

• Complex RCA • Complex Fixes

Example – Online Hotel Booking System

•  Challenges –  Changing environment –  Very seasonal and peaky

traffic –  Response time = revenue

•  Environment –  More than 20 AppServers, 10

DB servers, Cloud –  Auto scaling for AppServers

•  Solution –  Full APMaaS service

•  Benefits –  End to end deployment time

reduced from 4h to 5m –  FCIR increased from 50% to

90% –  Full coverage = no lost

revenue –  Access to Oracle, Java SME’s


Example – Massive Global Retailer

•  Challenges –  Lack of consistency with

departmental IT state –  Stringent security needs –  Demanding availability reqs

•  Environment –  Mix of Windows/SQL and Linux/

MySQL environments –  On Hyperscale and physical

•  Solution –  Full APMaaS service –  Automation & Bootstrapping –  Integration with CloudFormation

•  Benefits –  Deployment time reduced from 5h

to 5m –  FCIR rate increased from 30% to

70% –  InfoSec team happy / auditing –  Consistent visibility


Example – Leading Manufacturer of Print / Cameras •  Challenges

–  Time to market for solutions –  Extremely peaky traffic –  Lacking Application quality –  Response time = impact

•  Environment –  Templated environments –  Auto scaling in some cases –  Both Public and Private

•  Solution –  Full APMaaS service –  Automation & Bootstrapping –  Packaging of Apps for Auto

scaling

•  Benefits –  End to end deployment time

reduced from 4h to 5m –  FCIR rate increased to 80% (from

40%) –  IR time decreased from 60m to

10m


Thank You

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