Approaches to quality assurance

TIPA’s perspectivesFatmir Demneri

Different approaches to quality assurance

policies • Approaches focusing on quality of the

institutional process (based on improving the training institution and the training delivery mechanisms)

• Approaches focusing on quality of training programmes (accreditation or certification of training programmes)

• Approaches focusing on the quality of outcomes -evaluating the outcomes in terms of competences demonstrated by individuals

Training quality factors

Training quality = quality of all training components

• Training needs assessment • Process of curricula development & training

materials • Selection of trainers & capacity building• Training facilities & timing• Selection of participants (trainees)• Training evaluation & ppossibilities to

implement the learned new approaches at the work place

Albanian experience• Training needs assessment:

– Organisational level: performance appraisal interviews + training plans

– Central level: annual training priorities • Process of curricula & training materials development

– Design of training within a working group comprising members with expertise in both designing training programmes and in the technical field

– Involving client organizations – Piloting training programmes– Approving of selected training programmes

What we are doing in TIPA?

1.Undertake individual quality assessment (using CAF)

2.Build consensus among TIPA’s staff members

3.Use results of CAF

•To get information on quality improvement needs•To identify & prioritise improvement actions•To develop and implement an improvement plan•To monitor progress and repeat the assessment

TRAINING DELIVERY (civil servants)

76

1225

21002369

1791

4489

4

113

288

7284

146

0

500

1000

1500

2000

2500

3000

3500

4000

4500

5000

2002 2003 2004 2005 2006 2007

0

50

100

150

200

250

300

350

Trained civil servants

Training courses

Albanian perspective• TIPA is focusing on improving the quality of its

internal processes and procedures (improving its institutional and training delivery mechanisms)

• Further consideration is needed to identify:– The cases when the accreditation or certification of

training programmes should be applied– How to improve training needs identification process?– How to implement the evaluation of training outcomes

(the extent to which the trainees improved their performance as a result of applying the learned knowledge and skills) ?

– How to improve feedback mechanisms between TIPA and its clients ?

– How to increase public organizations’ and their management interest in the evaluation and validation of the training and learning?

WAY TOWARDS EXCELLENCE

CAF

First level(s) of EFQM

ISO standards(9001, 14000)

EXCELLENCE AWARD(EFQM)

OUTPUTS

Institutional Building and Human Resource Management:

• Methodologies to better deliver training and management tools

• Guidance documents to develop and test systems to ensure all resources are managed effectively and efficiently with maximum economy

Training Systems Development:• Quality control standards for better systems and

procedures