1. Specific, proactive, intentional lifestyleactivities that help you express gratitudeand appreciation daily.

2. NOT saying thank you does more damage thanactually saying thank you does good!The first words we learn as kids are thank you.Is a thank you text message sufficient?Does it set you apart personally orprofessionally? 3. Customer RetentionEffects Cost of retention of a client/customer is 10% of cost of acquiringa new one. 5% improvement in customer retention equals 25%-85%improvement in profitability. 68% of customer defection is because of perceived indifference. 4. Possible MedicalEffects of Gratitude- Better Overall Health- Sounder Sleep at Night- Less Anxiety and Depression- Higher Long Term Satisfaction with Life- Less Loneliness in Relationships- Gratitude is NOT Indebtedness or Obligation 5. All other things being equal, people will dobusiness with or befriend you if they like you!It starts with a simple smile.How likeable are you?How authentic are you? 6. The Sucker The Fire HoseThe TopperIf you want to be super successful personally or in business;DONT BECOME LABELLED ONE OF THESE!The WhinerThe Vulture The NarcissistMr. /Ms. Halitosis 7. 1. The Drainer:Does your mere presence drain energy from others when you enter theroom? When people see you on their caller ID, do they let you go into voicemail? Do they cross to the other side of the street when they see youcoming?2. The Whiner:Continually reflect a depressed, sad story to tell, a downer to be around3. The Vulture:Suggestive of an aggressive bird of prey; person who arranges tomeet with you under false pretenses.4. Mr./Ms. Halitosis:Poor hygiene, poor social skills, no manners, disrespectful to others 8. 5. The Fire Hose:This person is so excited about something that they figurativelyspray their passion all over others as they blab on about their product orservice, thus scaring them off indefinitely.6. The Topper:No matter what the situation, this person has to one-up you.7. The Narcissist:This person thinks the whole world revolves around him/her. 9. It is one of the most beautiful compensations in life, that no mancan sincerely try to help another without helping himself.- Ralph Waldo EmersonDont make it about YOU!!Make it about THEM!!Maybe theyll put your name on a bumpersticker, if thats what you want. 10. Formulate Your Own Appreciation Lifestyle Strategy (ALS)Practice saying Thank You Personal verbal expressions Send unexpected greeting cards Heartfelt phone calls Give small giftsBe a more likable personBe a giver, less a takerAppreciate yourself and life 11. Ron & Toni McIntyre RW McIntyre EnterprisesWe provide services to local and national firms withtools from the John Maxwell team and 40+ years ofmanagement experience.ron@rwme.com Email Addresswww.rwme.com Primary Websitewww.sendoutcards.com/rmcintyre - One Toolwww.sohovirtualacademy.com Another Tool