applying the seven habits
TRANSCRIPT
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Using The Seven Habits
Of Highly Effective People
Facilitated ByPaul L. Gerhardt
March 2004 South Seattle Community College
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Seven Habits of Highly
Successful People
Written by Stephen Covey Examined 200 years of success
writings Written in 1989, and still good advice
People-centered approach Used by many managers, presidents,
and directors of companies
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Todays Workshop will cover:
Synergy
Time Management (Put first things first) Building a Personal Mission Statement
(Begin with the end in Mind)
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The Seven Habits
Habit 1: Be Proactive
Habit 2: Begin With The End In Mind Habit 3: Put First Things First
Habit 4: Think Win-Win Habit 5: Seek First To Understand, Then
To Be Understood
Habit 6: Synergize
Habit 7: Sharpen The Saw
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Developing Personal Potential
Coveys first three habits deal with self-relianceand self-mastery. These are private victories;they only involve the follower
Habit 1: Be Proactive
Be responsible, dont blame others Habit 2: Begin With The End In Mind
Start with a clear mental image of your destination
Habit 3: Put First Things First Focus on preserving and enhancing relationships and
on accomplishing results
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Effective Interdependence
The first three habits build a foundation on
independence, from which one can moveto interdependencecaring, productiverelationships with others which Covey callspublic victories
When a person moves to
interdependence, he steps into aleadership role
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Effective Interdependence
Habit 4: Think Win-Win
Implies understanding that withoutcooperation, the organization cannot succeed
Habit 5: Seek First To Understand, ThenTo Be Understood
Requires a nonjudgmental attitude. Emphatic
listening gets inside another persons frame ofreference
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Effective Interdependence
Habit 6: Synergize
Synergy is the combined action that occurswhen people work together to create newalternatives and solutions. The essence of
synergy is to value and respect differences
Habit 7: Sharpen The Saw
Process of using and continuously renewingthe physical, mental, spiritual, and socialaspects of life
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The BIG Idea:
Covey defines a habit as the intersection of
knowledge, skill and desire He arranges seven habits along a continuum
from dependence to interdependence
When a person moves to interdependence,he steps into a leadership role
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Some Interesting Facts
There will be 2.2 million deaths in this country this year. 75% are from causes that are largely preventable.
There will be 2 million marriages in this country this year and 1million divorces.
95% of divorces are caused by a lack of communication
The average working person spends less than 2 minutes per day inmeaningful communication with their spouse or significant other.
The average working person spends less than 30 seconds a day inmeaningful communication with their children
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Some Interesting Facts
80% of employees do not want to go to work on Monday morning. By Friday, the rate only drops to 60%.
The average person uses 13 different methods to control andmanage their time.
The average person gets 1 interruption every 8 minutes, orapproximately 7 an hour, or 50-60 per day.
On an average day, there are 17 million meetings in America.
The average worker sends and receives 190 messages per day.
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Some Interesting Facts
1 out of 3 workers changes jobs every
year.
1 out of 5 people moves every year.
70% of American workers desire to owntheir own business.
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The Basis for a Habit
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The Basis for a Habit
What
(Knowledge)
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The Basis for a Habit
What
(Knowledge)
How(Skill)
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The Basis for a Habit
What
(Knowledge)
How(Skill)
WhyDesire/Want
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The Basis for a Habit
What
(Knowledge)
How(Skill)
WhyDesire/Want
Habits
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Habit 1: Be Proactive
Success and failure is up to you
Take responsibility for your life
Take initiative
Act rather than react
Just do it
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Habit 5: Seek to
Understand, then to beUnderstood
In your communications, be sure you knowthe other person's point of view before youstart expounding your own ideas.
We have two ears and one mouth for areason!
Use the 10 Second rule
It saves time - if you understand an othersframe of reference, then you can moreeffectively communicate
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Habit 7: Sharpen the Saw
Especially in todays work world,change is vital to success
If youre not growing, then youredying
Stagnancy isnt possible in life
Focus on all four: mental,
emotional/social, physical, spiritual
Th E l ti f th
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The Evolution of the
Professional
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Private Victories
We must first focus on ourselves
before we can work with others.
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Synergy(the trait of creative cooperation)Synergy is the state in which the whole world is more thanthe sum of the parts. Principle-centered people aresynergistic. They are change catalysts. They improvealmost any situation they get into. They work as smart asthey work hard. They are amazingly productive, but in newand creative ways. In team endeavors they build on theirstrengths and strive to complement their weaknesses withthe strengths of others. They believe in others strengths andcapacities.
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Time For Video:
Mauritius: Island of Economic Ingenuity
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Discussion about video
What did you get out of this video?
How is it related to Synergy? Any other thoughts?
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Habit 6: SynergizeThe essences of synergy is to value differencesto respect them,to build on strengths, to compensate for weaknesses.
--Stephen R. Covey
Everyone has something tocontribute
Different viewpoints can coalesceinto better solutions
Respect differences - if we we allthe same, then some of us would
be unnecessary!
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The Synergistic
Assumption: There is always a better solution which
has yet to be thought of
Synergize- Look for ways to take your
ideas and other people's ideas and buildon them together, on the basis that theoutcome will be something greater thanthe sum of the inputs.
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GROUND RULES FOR SYNERGIZING
Mental Preparation
Prepare to find a solution that is better than whateither person presently has in mind.
Develop a win-win mentality. Believe that all partiesinvolved will gain more insight, enthusiasm, learning, andgrowth by working together.
Keep minds, hearts, and expressions open to newpossibilities.
Recognize others differing opinions, viewpoints, andperspectives as helpful when seeking solutions. Valuingthe differences lets people discover things together thatthey would much less likely
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Synergize:
The Whole IS Greater than the Sum of its Parts Synergistic Communication - OPEN YOUR Mind & Heart to New
Possibilities
Synergy is EXCITING ! Fish for the Alternatives Value the Differences
Synergy is the state in which the whole world is more than
the sum of the parts. Principle-centered people aresynergistic. They are change catalysts. They improvealmost any situation they get into. They work as smartas they work hard. They are amazingly productive, but
in new and creative ways. In team endeavors they buildon their strengths and strive to complement theirweaknesses with the strengths of others. They believein others strengths and capacities.
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Assignments - Synergy Make a list of people who irritate you. Do they represent
different views that could lead to synergy if you had greaterintrinsic security and valued the difference?
With Your Team:
1. Valuing the Differences In handoutSituations A & B
2. CREATING THE THIRDALTERNATIVE Scenarios 1-3
Regroup and Discuss Answers in Class
Habit 6: Synergize.
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Animal school
Once upon a time, the animals decided they must do somethingheroic to meet the problems of a New World, so they organized
a school. They adopted an activity curriculum consisting ofrunning, climbing, swimming, and flying. To make it easier toadminister, all animals took all the subjects.
In the end, the ducks web feet were so badly worn that hecouldnt swim, the rabbit had a nervous breakdown and couldntrun, the eagle was disciplined severely for getting to the top of thetree without climbing, and an abnormal eel ended up doing bestoverall and winning valedictorian.
What are your unique gifts? What talents do you need from others? What qualities often seem like a disadvantage, but are necessary? How do you contact or talk with people, if you are shy? (Carnegie)
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Synergy means Team
small number of people
complementary skills
committed to a common purpose andgoals for which they hold themselvesmutually accountable.
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Stages of Team
Development
Forming
members explore boundaries of behavior
Storming
argue over direction
Norming
accept team member roles
Performing
working together as a team
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Take A Break (after next Slide)
Be back in 20 minutes
Be courteous and be on time Be ready to share your thought openly
Be ready to work Read Assignment on next slide before
break Come back from break and work on these
questions (next slide):
Group Assignments:
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Group Assignments:
From Handout
Take a 20 minute Break
Valuing the Differences Assignment Project 1: Valuing the Differences
Project 2: Discuss a situation from your work life
in which valuing the differences of someone youwork with produced greater results than the sumof what you could have produced separately.
Project 3: Needs and Alternatives
Be prepared to share your answers
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Put first things first
(The trait of PersonalManagement)
P t fi t thi fi t
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Put first things first-
Define what it is that really matters in your
life, then spend your time on thoseimportant things. Rather than spreadingour time thinly across too many activities,
concentrate on doing a few things well.
The P/PC balance
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Aesops fable
The Goose and the Golden Egg
A man and his wife had the good fortune to possessa goose that laid a golden egg every day. Luckythough they were, they soon began to think they
were not getting rich fast enough, and, imagining thebird must be made of gold inside, they decided to killit in order to secure the whole store of precious metalat once.
But when they cut it open they found it was just likeany other goose. Thus, they neither got rich all atonce, as they had hoped, nor enjoyed any longer thedaily addition to their wealth.
Production (things you are paid for)designing a chemical processwiring a homedoing a danceenjoying a healthy bodyhaving great kids
Production Capability (no pay!)studying chemical engineeringapprenticing as an electricianpracticing danceexercisingpreparing evening dinners, reading to kids
Habit 3 ... a demonstration.
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1 Identify big rocks (q2).2 Schedule these FIRST!3 Surround with other.
What is the lesson?
Identify Time Wasters
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Identify Time Wasters
Human nature
disorganization, cant say no,procrastination,task blurring, conflicting demands, indecision
Environmental factors telephone, email, visitors, paperwork, inefficient
meetings
Poor management skills
inability to set priorities, set goals or delegate.
Effective People know the
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difference between merely
doing things right and doing
the right things.
Where are you spending yourtime?
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Kaleidoscope of Roles
Tall, African-
American Male
Father
Partner &Friend
Speaker
BusinessOwner
Eds
Keeper
Mentor Coach
Brother& Son
Roles: Key Relationships &R ibiliti
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Responsibilities
ROLES
SELF
Father
SIG Other
Teacher
Son
Mentor
Whats the difference betweenImportant Vs Urgent?
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Important Vs Urgent?
Which one dominants your life?
Prioritizing
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Important
URGENT - I NOT URGENT - II
URGENT - III NOT URGENT - IV
Not Important
Prioritizing
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Important
URGENT - I
CrisesPressing Problems
Deadline-driven projects
NOT URGENT - II
URGENT - III NOT URGENT - IV
Not Important
Prioritizing
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Important
URGENT - I
CrisesPressing Problems
Deadline-driven projects
NOT URGENT - II
Prevention, proactive activitiesRelationship building
Recognizing new opportunities
Planning; recreation
URGENT - III NOT URGENT - IV
Not Important
Prioritizing
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Important
URGENT - I
CrisesPressing Problems
Deadline-driven projects
NOT URGENT - II
Prevention, proactive activitiesRelationship building
Recognizing new opportunities
Planning; recreation
URGENT - IIIInterruptions, some calls
Mail, some reports
Some meetings
Proximate, pressing mattersPopular activities
NOT URGENT - IV
Not Important
Prioritizing
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Important
URGENT - I
CrisesPressing Problems
Deadline-driven projects
NOT URGENT - II
Prevention, proactive activitiesRelationship building
Recognizing new opportunities
Planning; recreation
URGENT - IIIInterruptions, some calls
Mail, some reports
Some meetings
Proximate, pressing mattersPopular activities
NOT URGENT - IVTrivia, busy work
Some mail
Some phone calls
Time wastersPleasant activities
Not Important
Prioritizing
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Important
NOT URGENT - II
Prevention, proactive activitiesRelationship building
Recognizing new opportunities
Planning; recreation
URGENT - I
CrisesPressing Problems
Deadline-driven projects
URGENT - IIIInterruptions, some calls
Mail, some reports
Some meetings
Proximate, pressing mattersPopular activities
NOT URGENT - IVTrivia, busy work
Some mail
Some phone calls
Time wastersPleasant activities
Not Important
Keys to effective Time
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Management Mission statement
Goals Identify Roles
Decision Framework Weekly Exercise Integrity
Evaluation Is it working
The right tools
Group Assignment
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Group Assignment
With groups comprised of students only
And groups comprised of owners and managersonly, Answer the following:
How Do you create a structure that promotes
proper time management? What kinds of situations and answers do you
have or should you have prepared for unhappycustomers? How many can you come up with?
Share your answers in class.
Weekly Planning
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Review Roles, Values, Mission
Evaluate Last Week
Check Master Task List
Complete Weekly Compass
Schedule Big Rocks
Time Management Tools
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Time Management Tools
Vision
Roles
Master planner
Monthly calendar
Weekly calendar
Daily events
Daily Planning
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Review yesterday List todays events realistically
Value each task (A,B,C) Order each task (1,2,3)
Vital:
Important:
Optional:
A Natural Law
I cant spend time I do not have.
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The Urgency Index
How Do You Rate?
Take control of your day
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Use small bits of time you usually waste
Maximize good quality time
Use dead time for little tasks
Dont waste time in indecision
Manage interruptions
Pay attention to your work space
Ensure your techniques and systems are
efficient
1. I often blame the rush and press of external things for my failure
to spend deep, introspective time with myself.
2 I seem to do my best work when Im under pressure
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2. I seem to do my best work when I m under pressure.
3. Im often frustrated by the slowness of people and things. 4. I feel guilty when I take time off work.
5. I always seem to be rushing between places and events.
6. I frequently find myself pushing people away so that I can finish a fewminutes.
8. Im often preoccupied with one thing when Im doing something else.
9. I,m at my best when Im handling a crisis situation.
10. The adrenaline rush from a new crisis seems more satisfying to me than thesteady accomplishment of long-term results.
11. I often give up quality time with important people in my life to handle a crisis.
12. I assume people will naturally understand if I have to disappoint them or letthings go in order to handle a crisis.
13. I rely on solving some crisis to give my day a sense of meaning and
purpose. 14. I often eat lunch or other meals while I work.
15. I keep thinking that t someday Ill be able to do what I really
16. A huge stack in my out basket at the end of the day makes me feel like Ivereally been productive.
Tips for better organization
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Be clear about deadlines
Set up a filing system and use it Take notes of meetings, phone calls in a
book or folder
Keep copies of your work
Back up work on a computer
Spend time each week to stay organized
Prioritize
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If I can only get one of these items done today which will Ichoose - this is your A1.
Which items will help achieve long range and intermediategoals?
Which items are urgent? Can I delegate/delete?
Which of these activities affect someone else if they dontget done?
Which item will give the highest return? Which item will take the least time?
Effective students
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Are responsible for their own learning
Understand their strengths and weaknesses Organize their study tasks and materials
Develop good study habits
(and minimize bad habits)
Do dull tasks when you are tired
Remember to DIN (do it now)
Make lists of study tasks
Set task limits as well as time limits
Remember, life happens
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MOTIVATION
NOT MOTIVATED? Whats
causing your problems?
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causing your problems?
Bad habits (approach/avoidance)
uncertainties about material, direction orargument
life events (finance, health, relationships) change of priorities
intellectual and emotional isolation invisible progress and lack of feedback
Staying motivated
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have a routine and vary it!
indulge in regular self-appraisal encourage positive self-talk
involve significant others if possible incorporate physical fitness and meditation activities
beware of procrastination and burnout
Keep your eyes on the prize
Regaining motivation
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give yourself evaluation time
identify separate tasks or stages you canachieve
recognize and reward progress keep moving - its harder to stop
ask for help and delegate tasks remember that you are not perfect!
Time Management Assignments
Group projects from handout:
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Group projects from handout:
Project 1 What are your first things
Project 2 -- ANTICIPATE QUADRANT IACTIVITIES
Project 3 -- Freeing Time For Quadrant II
Discuss answers in class
Make this a valuable learning experience
Lunch
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Be Back In One Hour Be on time
Make this a valuable learning experienceComing up:
Building a Personal Mission statement Your Homework assignment
Habit 2: Begin with
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the end in mind(the trait of personal leadership)
Nothing contributes so much to tranquilize the mind as a
steady purposea point on which the soul may fix itsintellectual eye.
--Mary Wollstonecraft
Individual Project:
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Look at Influential people in your life and in theworld. Who are they?
What kind of things do YOU like to do?
Who are your role models? How do they affect
you? Discuss these questions with ONE partner, write
your answers on a sheet of paper.
Be prepared to discuss your answers in class.
Begin with the end in mind
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Principles, Paradigms, and Processes
An Underlying Principle
Mental creation precedes physical creation.Key Paradigms I can choose my own future and create a vision of it. I will create results mentally before beginning any
activity.Key Processes
Create and apply personal and organizational mission
statements as constitutions for daily living. Envision the desired results and important values toguide activities or endeavors.
Habit 2:
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Begin with the End in Mind Principle of Professional Leadership
To begin with the end in mind means tostart with a clear understanding of your
destination. It means to know where you are going
so that you better understand whereyou are now so that the steps you takeare always in the right direction.
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Same Old... "If you always do
what you've always done,
you'll always get
what you've always gotten."
Author Unknown
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Habits of Mind We are what we repeatedly do.
Excellence, then, is not an act but ahabit.
--Aristotle
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Begin With the End in Mind
I went to the woods because I wishedto live deliberately, to front only theessential facts of life, and see if I could
not learn what it had to teach, and not,when I came to die, discover that I hadnot lived.
- WALDEN, Henry David Thoreau
BEGIN WITH THE END IN MIND
APPLIES TO ALL AREAS OF LIFE
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If you know what you want to accomplish in a meeting,you can define the purpose of the meeting, enabling theattendees to focus on and the meet the intended goals
and objectives. If you want closeness and unity within the family, you
can create a family mission statement and choosebehavior or interaction with family members that is in linewith the mission.
If your family is going on vacation, discuss the purposeand keep that purpose I mind while you are vacationing.
In preparing a speech, you may write down what youwant the audience to do as a result of having listened toyou, and keep this in perspective as youre writing thespeech.
Building a Personal
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Mission statement allowsone to know what they are
seeking as well as where they aregoing.
Do you know what you re lookingfor?
Toward what end are you
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working? Each part of your life, what you are
doing from day to day, can be examinedin terms of the whole, what reallymatters to you
Alternative: Coping with issues as theycome up, allowing external influences to
write your life script
What do you want?
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From your career
From your family life
From your social life
What you want to be
What you want to do
Values and principles which guide whatyou are and do
Life Centers
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People often act as
if some combinationof centers were thebasis of their actions
None of thesecenters (orcombinations) is
complete in itself
Spouse
Family Work
Money/Possession
Friend/Enemy
Church
Self
Pleasure
An alternative: Principle-
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centeredness Not reactive
Most effective decision Consistent with your ultimate values
Allows one to be interdependent Can feel comfortable with decision--not
ambivalent
WHATS IN A MISSION STATEMENT?
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Mission StatementA powerfuldocument that expresses your personalsense of purpose and meaning in life; itacts as a governing constitution by which
you evaluate decisions and choosebehaviors.
Sample Mission Statements:
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Wal-Mart (1990) "Become a $125 billioncompany by the year 2000"
Sony (1950's) "Become the company mostknown for changing the worldwide poor-
quality image of Japanese products" Boeing (1950) "Become the dominant
player in commercial aircraft and bring theworld into the jet age"
Sample Mission Statements:
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Sears' mission: To grow our business by providing quality productsand services at great value when and where our customers wantthem, and by building positive, lasting relationships with ourcustomers.
Xerox Mission Statement - Our strategic intent is to help peoplefind better ways to do great work -- by constantly leading indocument technologies, products and services that improve ourcustomers' work processes and business results.
GE-Our mission is to be recognized by our customers as the leadersin applications engineering. We always focus on the activities thatcustomers desire; we are highly motivated and strive to advance ourtechnical knowledge in the areas of material, part design andfabrication technology. The end result is mutual prosperity and long-
term relationships with our customers.
Sample Mission Statements:
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PEPSI - "Beat Coke"
HONDA - "We will crush, squash, andslaughter Yamaha"
NIKE - "Crush Reebok"
Walt Disney - "To make people happy."
Merck - "To preserve and improve human
life."
A Vi i S l
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A Vision Sample:
One national organization committed toquality, providing professional services that
meet the information needs of our clients and
other stakeholders and providing outstandingcareer opportunities for our people.
A personal Mission Statement:
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Encourages you to think deeply about your life
Helps you examine your innermost thoughts and feelings
Clarifies what is really important to you Expands your perspective
Imprints self-determined values and purposes firmly in
your mind Provides direction and commitment to values
Enables you to make daily progress toward long-termgoals (when connected to daily and weekly plans)
Provides the first or mental creation of your desiredresults for your life
Starting your own Mission
St t t
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Statement List two values which you admire
Start keeping a list of notes, quotes, andideas, which may be helpful to you in
formulating what you stand for
Why do we need Goals?
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Goals give you direction in all areas of your life Personal, Career, Spiritual, Material, and Contribution
Goals give you a purpose in life. A reason to get upearly in the morning and go to bed late at night
Goals will put drive and passion into your life
Not having goals is similar to sailing a ship across theAtlantic without a map. Goals, like maps, help you getto your destination much faster than sailing though life
aimlessly
FIVE-MINUTE CONTINUOUS WRITINGEXERCISE(Project 5 From Handout):
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Instructions: On the back of this paper oranother sheet:
Write for five minutes without stopping.
When you cant think of anything else to
write, keep your pen or pencil moving untilsomething else comes to mind.
Dont worry what it looks like. Get yourthoughts down on paper.
What Are Goals?
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Goals are something that you want toachieve in the future. You set goals sothat you can get better at more things,aim for something in the future and
achieve more during your life. Goals are the specific things, tasks or
accomplishments you must complete inorder to achieve the kind of life youdesire.
Types of Goals
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Long Term
ultimate goal
Intermediate
milestones leading to ultimate goal
Short Term
smaller steps to be completed
Example
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Long Term
Become a Renown Researcher and Facultymember
Intermediate
Obtain a Ph.D.
Short Term
Graduate from UNL Gain Admittance to Graduate School
Setting Goals
First you must dream!
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First you must dream!
Write your ideas down on paper and decide which onesare the most important to you.
Review what you have written down on paper.
Prioritize
Which of these goals are most important to you,and why?
On a fresh piece of paper, write down one goal at atime. Beside the heading, write down a deadline forachieving that goal.
To help achieve the long term goal, set a timeline usingshort term goals.
Getting Started
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Where are you now?
Take a current inventory. You will neverknow how far you have to go if you dontknow where you already are.
What obstacles do you need toovercome?
Is there something that may make it difficultto achieve your goal? Be aware of theobstacle so you can make plans to
overcome it.
Begin with the end in mind
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Know Yourself
Strengths
Weaknesses
Likes
Dislikes Passions
What makes you Complete
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Goals should beSMART: SpecificMeasurable AttainableRealistic and Timely
Secrets for Achieving Your
Goalsf
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Be flexible
Constantly Evaluate Your Progress
Sometimes our plans change; sometimes we get sick. Beprepared to reassess and revise your goal if necessary.
Never Lose Sight of Your Goal
review your goals every morning when you get up and every
night before you go to bed. Dont Procrastinate
Procrastination is a silent killer.
Understand that the only way to achieve your goals is to takeaction!
Secrets for Achieving Your Goals
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A goal can not contradict any of your othergoals. For example, you can't buy a $750,000 house
if your income goal is only $50,000 per year.
This is called non-integrated thinking and willsabotage all of the hard work you put intoyour goals. Non-integrated thinking can also
hamper your everyday thoughts as well.
Secrets for Achieving Your
Goals
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Write your goal in the positive instead ofthe negative.
Work for what you want, not for what you wantto leave behind. Part of the reason why we
write down and examine our goals is to createa set of instructions for our subconscious
mind to carry out.
Secrets for Achieving Your
Goals
W it l t i l t d t il
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Write your goal out in complete detail.
Instead of writing "A new home," write "A4,000 square foot contemporary with 4bedrooms and 3 baths and a view of the
mountain on 20 acres of land.
Secrets for Achieving Your
Goals
B ll k l i hi h
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By all means, make sure your goal is highenough.
Shoot for the moon, if you miss you'll still be inthe stars.
Put A Date On It - Determine when youwant the goal to be completed.
The Benefits of Goal Setting
You will notice an increase in your energy level as you
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You will notice an increase in your energy level as youbegin to live your life with passion the passion that
having a meaningful goal will give you. You will be in control of your life and the direction youare heading. Your life does not have to be determinedby fate alone. With goals, you create your destiny.
Goals give you a purpose in life. A reason to get upearly and go to bed late.
Break and Assignments:
Project 1 (From Handout) Identify some areas of your
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Project 1 (From Handout) Identify some areas of yourlife in which you could benefit from habit 2: Begin withthe End in Mind
Project 2 -- HAVE: RESULTS YOU WANT TO ACHIEVE
Project 3 -- DO: CONRIBUTIONS ANDACCOMPLISHMENTS
Project 4 -- BE:LOOK TO AN INFLUENTIAL PERSON Take a 20 minute break and work on these projects
when you return
Be Prepared to discuss these in class
What was your keylearning idea(s) from this
morning ?
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morning ? How will you apply it to your work
environment?
How will you apply it to your personallife?
Your homework assignment given byyour board and faculty.
The End
Contact information:
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Contact information:
Paul L. Gehardt
Email: [email protected]
Phone: 253-640-6934
Website: http://www.leadershipsuccess.net
Thank you for your participation!
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