application pack: sas business coordinator
TRANSCRIPT
Application Pack:
SAS Business Coordinator Thank you for your interest in this position with the Social Skills Training Institute, where we distribute the Secret Agent Society (SAS) program. After reviewing the application process steps and the position description below, if you would like to apply, please submit your application by midnight Monday 27th September 2021.
Nature of Appointment:
• 0.4-0.6 FTE (15-23 hrs/week) – Hours to be negotiated. • Regular work hours across the week (supporting coverage of regular office hours together
with the SAS Community Engagement Coordinator). • Office is located in Brisbane, Queensland. An office-based role is preferred however
remote work may be considered for the right candidate and if occasional travel to Brisbane can be accommodated.
Required Skills & Experience:
• Strong customer service orientation. • Finance, administration, and office coordination. • Strong communication and interpersonal skills (e.g. written email and verbal phone/video
calls). • Strong organisational and document management skills. • Excellent attention to detail. • Ability and desire to work independently and collaboratively within a small team.
Desirable Skills & Experience:
• Book keeping. • Familiarity with allied health or education services. • Understanding of data protection (including personal or sensitive health information). • Familiarity or experience with the SAS Small Group Program, or children’s allied health or
educational services.
Duties & Responsibilities:
Reporting to the Chief Operating Officer and working as part of the SST team, the SAS Business Coordinator will have regular responsibilities as well as extension duties as required. The primary function of the role is to empower our customers to have a positive and efficient experience when purchasing Secret Agent Society (SAS) resources/software/training. Key customers include:
• SAS professional service providers – across allied health, disability and education sectors. • Parent/Carers/School Staff – purchasing their own resources or participating in a
professionally led program.
Sales and Customer Service
• Support customer on boarding, clarifying product types, subscription information, and responding to program enquiries.
• Coordinate professional training including responding to training course enquiries, coupon provision, application review, supporting account errors, managing missed deadlines, supporting coordinators of group training processes, collating course feedback, and training activity reporting.
• Monitor bespoke multi-year agreements and expiry dates of providers that are subscribers to ensure timely invoicing and accurate provision of resources.
• Triage email, phone and website enquiries from internal and external contacts (shared with SAS Business Coordinator).
• Support customer sales processes. • Where relevant, maintain customer database and support self-management by users. • Maintain up-to-date records of lead, customer and user contact through the SST CRM
system and other databases.
Finance
• Compile and provide revenue and customer activity reporting to management with monthly, quarterly, and annual insights.
• Work with the Finance Team/Accountant to review and follow- up outstanding debtors. • Work with the Finance Team/Accountant on invoicing amendments and customer
communication. • Coordinate refund processes and liaise with Finance Team/Accountant as required. • Manage bank transfer or purchase order payments via online payment gateway. • Manage external supplier purchase orders and invoices • Sales order receipt and processing for supply of both training events and resources sales
and invoicing (until automated) • Process general sales invoicing accurately and in a timely manner (until automated) • Process training event invoicing (until automated)
General
• Maintain and manage business filing including: - Appropriate and secure storage of personal or sensitive data - Storage, scanning and destruction of paper filing
• Provide coordination and secretarial support for internal and external meetings and
events. • Monitoring and maintaining SAS/SST public listings and customer information packs such
as NESA accreditation, NDIS information/templates. • Where relevant, maintain customer database and support self-management by users. • Conduct individual administration tasks. • Provide virtual office management. • Join the SST team in shared administration and office management tasks. • Submit support requests to technical contractors.
Inventory Management – Whilst physical stock exists.
*Note: it is envisaged that this activity will reduce over the period 2021-2022.
• Maintain program resource stocks; coordinate stock orders, production and supply contracts to ensure resources are current and available as needed.
• Administer inventory management, inventory reporting, and liaise with Finance Team as required.
• Maintain and manage supplier relationships. • Manage timely assembly and dispatch of orders. • Coordinate delivery, storage, quality assurance, and removal or destruction of stock.
Occasional Duties as required
• Coordinate live online or physical training events, including managing facilitator training registration, training venues, trainer accommodation and travel; and preparation and despatch of training resources.
• Other duties as requested from time to time.
Application Process Expression of Interest
Please submit your CV, answer the below two questions, and request an Application Pack by Thursday 23rd September 2021 to [email protected] or via SEEK to receive this Application Pack.
1. Why are you interested in this position? 2. What do you see as your top three personal attributes that make you suitable for this
role?
STAGE 1 – Get to know our product and provide a work sample
Please submit your response to STAGE 1 to [email protected] by midnight Monday 27th September 2021
*We welcome multi-media approach to your application, however traditional typed documents is completely acceptable.
1. Please watch the 33minute recorded SAS Information Session. • The video recording is found on our homepage (second video on the page):
https://www.sst-institute.net/ o Or directly on YouTube: https://youtu.be/wJ9li02U_9w
• This video provides an overview of the SAS Small Group Program. This version SAS is the foundation product we distribute.
2. Please provide the name and contact details of two professional referees.
3. Please respond to the following questions and tasks.
Pretend you are in the SAS Business Coordinator role and answer the following questions (please make your own file/doc/presentation to submit responses). We understand that you may not have any background in understanding SAS or our usual business practices; please try your best to demonstrate your skills.
A. After watching the recorded SAS Information Session, which is all about the SAS Small Group Program, review the main alternative product option for our customers: The SAS Computer Game Pack (https://www.sst-institute.net/sas-computer-game-pack ).
You receive a phone call from parent asking about SAS. They say: “My doctor said SAS would be good for my child. I’ve looked on your website and I don’t know if I need the SAS Small Group or SAS Computer Game Pack”. How could you approach the support you provide over the phone? Please write a brief script for your response.
B. How do you prefer to track and organise your work tasks and projects that contain multiple components, action tasks and deadlines? Please include examples of how you have used your preferred methods/tools in the past.
C. How do “debtors” impact a business’s cash flow? What can be done by a business to reduce negative impacts?
D. Provided with this pack is a spreadsheet of some fake training course data. Decide which information may be most useful to report to management and create a simple yet informative training report from the data. Please use no more than two A4 pages for the main body of your report.
E. You receive a support request email with the following content:
Name: Minnie Mouse
Email: [email protected]
Phone: 0400446374
Issue: Our clinic signed up as a Bureau SAS Provider at the beginning of the year and have had our service disrupted by COVID restrictions. Unfortunately we have only used 6 Cadet Places so far. We are unsure if we can continue next year due to reduced client numbers. Please help.
Please review the SAS Provider Subscription and Cancellation Policy. Given this policy and what you understand so far about the SAS Small Group Program, how could you respond to the enquiry while also encouraging the service to continue with SAS Small Group in the following year? *Please note, if services continue as an SAS Provider in subsequent years (at any level), any unused Cadet Places remain available in the providers inventory until such time as they cease being a subscribed provider.
STAGE 2 – Interview!
Successfully shortlisted candidates will be invited to interview.
Referee checks may be conducted prior to, or during STAGE 2.
We look forward to receiving your application!