apple tv 2nd generation setup guide
TRANSCRIPT
This guide contains all the information youneed to get from setup to your sofa.
Welcome. You’re watching Apple TV.
3Contents
Contents
Chapter 1: Connect. 7 What’sintheBox
8 AppleTVataGlance
10 WhatYouNeed
11 SettingUpAppleTV
Chapter 2: Configure. 16 NetworkConfiguration
17 ConnectingtoiTunes
Chapter 3: Watch. 20 UsingYourAppleRemote
21 BasicRemoteFunctions
21 PairingAppleTVwithaRemote
22 UnpairingAppleTVfromaRemote
23 ChangingtheRemoteBattery
24 RentingMoviesandTVShows
4 Contents
Chapter 4: Problem? No Problem. 26 Troubleshooting
31 StatusLight
32 ServiceandSupport
32 SerialNumber
33 CareandCleaning
www.apple.com/support/appletv
Connect.
1
6 Chapter 1 Connect. Chapter 1 Connect.
WithAppleTV,youcanrenthigh-definitionmoviesandTVshows,watchstreamingcontentfromNetflix,andenjoypodcasts,YouTubevideos,andInternetradio.And,youcanstreamallofyourpersonaliTunescontentfromaMacorPC,andviewphotosfromyourcomputer,MobileMe,orFlickrallwirelesslytoyourwidescreenHDTV,fromthecomfortofyourcouch.
Note: Contentavailabilityvariesbyregion.
For information about See
What you need to get started “WhatYouNeed”onpage10
Setting up Apple TV “SettingUpAppleTV”onpage11
Setting up your network connection “Configure.”onpage15
Using the Apple Remote “Watch.”onpage19
Troubleshooting Apple TV “Problem?NoProblem.”onpage25
Apple TV safety and warranty TheApple TV Important Product Information Guide
Chapter 1 Connect. 7Chapter 1 Connect.
What’s in the Box
AC power cord Apple Remote
Note: Yourpowercordmaylookdifferentfromtheonepicturedhere.
8 Chapter 1 Connect. Chapter 1 Connect.
Apple TV at a Glance
Status lightIR receiver
£ HDMI port d Micro USB port Optical digital audio port
G Ethernet portPower port
Chapter 1 Connect. 9Chapter 1 Connect.
IR receiverUsewiththeincludedAppleRemotetocontrolAppleTV.
Status lightThestatuslightflashesslowlywhenAppleTVstartsup.WhenAppleTVison,thestatuslightglows.See“StatusLight”onpage31.
d Micro USB portForserviceanddiagnostics.
≤ Power portConnecttheincludedACpowercordtothepowerportonAppleTV.
G Ethernet portIfyournetworkisEthernetbased,connectanEthernetcable.
£ HDMI portConnectAppleTVtotheHDMIportofahigh-definitionTVusinganHDMIcable.
Optical digital audio portConnectAppleTVtoahometheaterreceiverthathasanopticaldigitalaudioport,usinganopticaldigitalaudio(alsocalledS/PDIForTOSLINK)cable.
Z Built-in Wi-Fi/AirPort wirelessConnectAppleTVtoyourwirelessnetwork.
10 Chapter 1 Connect. Chapter 1 Connect.
What You NeedTostartusingAppleTV,youneedthefollowing:
High-Definition TVAhigh-definitionTVcapableofdisplaying720pvideo
Cables AnHDMIcabletoconnectAppleTVtoyourTV
 Anopticaldigitalaudiocable(ifyouplantouseone)
Network AirPortExtreme,802.11b,g,ornWi-Fiwirelessnetwork(wirelessvideostreamingrequires802.11gor802.11n),or10/100Base-TEthernetnetwork
 AbroadbandInternetconnection(DSL,cable,orLAN)
 Yourwirelessnetworknameandpassword(ifyouuseone)
Software and AccountsToplaycontentfromaMacorPConAppleTV,youneedthefollowing:
 AniTunesStoreaccountforrentingmoviesandTVshows
 iTunes10orlater
 AniTunesStoreaccounttouseHomeSharingtostreamcontentfromaMacorPC
 ANetflixaccountforstreamingNetflixcontent
Chapter 1 Connect. 11Chapter 1 Connect.
Setting Up Apple TVAppleTVconnectstoyourTVthroughanHDMIportthatdeliversbothaudioandvideo.BeforeyousetupAppleTV,lookattheportsonthebackofyourTVtomakesureyouhavetherightcables.
YoucanconnectAppleTVtoahigh-definitionTVorhometheaterreceiverthathasanHDMIport,usinganHDMIcableforbothvideoandaudio.
YoucanalsouseanopticaldigitalaudiocabletoconnectAppleTVtoareceiverforaudio.
Important: BeforeyouconnectAppleTVtoapoweroutlet,carefullyreadtheseinstallationinstructionsandthesafetyinformationintheincludedImportant Product Information Guide.
12 Chapter 1 Connect. Chapter 1 Connect.
Step 1: Connecting the cables1 ConnectoneendofanHDMIcabletothebackofyourTV.
2 ConnecttheotherendofthecabletotheHDMIportonthebackofAppleTV.
3 Ifyou’reusinganopticaldigitalaudiocableforaudio,connectoneendofthecabletotheaudioinputportonyourreceiverorTV,andtheotherendtotheopticaldigitalaudioportonthebackofAppleTV.
Apple TV
Television
HDMI port HDMI port
HDMI cable
Note: Thebuilt-in802.11Wi-FiconnectsAppleTVtoyourwirelessnetwork.IfyournetworkisEthernet-based,connectAppleTVtoyournetworkusinganEthernetcable.
Chapter 1 Connect. 13Chapter 1 Connect.
Step 2: Connect the power cordConnectoneendofthepowercordtothepowerportonthebackofAppleTVandtheotherendtoapoweroutlet.
Power port
Important: Don’tplaceanythingontopofAppleTV.Objectsplacedontopmayinterferewiththewirelesssignal.Don’tplaceAppleTVonotherelectronicequipmentinamediacabinet.
Step 3: Turn on your TV and select the inputThefirsttimeyouuseAppleTV,ithelpsyouchoosealanguage,selectanetwork,andconfigureAppleTVtoworkwithyournetwork(ifnecessary).SeeChapter2,“Configure.”onpage15.
IfyouseejustablackscreenthefirsttimeyouuseAppleTV,makesuretheinputsettingyou’veselectedonyourTVmatchestheinputyouconnectedthecablestoonyourTVorhometheaterreceiver.SeeChapter4,“Problem?NoProblem.”onpage25,andrefertothedocumentationthatcamewithyourTVforinformationaboutitsinputs.
www.apple.com/support/appletv
Configure.
2
16 Chapter 2 Configure. Chapter 2 Configure.
AppleTVhelpsyouselectandconfigureyourwirelessnetworkconnection,and,ifyouwanttowatchorlistentothecontentsofyouriTuneslibrary,connecttoiTunesonyourcomputer.
Network ConfigurationHaveyournetworknameandpassword(ifyouuseone)andyourAppleRemotehandywhenyouconfigureAppleTV.MakesuretherearenoobstructionsbetweentheremoteandAppleTV.Forinformationaboutusingyourremote,seeChapter3,“Watch.”onpage19.
Ifyou:
 Use a wired Ethernet network to connect,AppleTVautomaticallydetectsyournetwork.
 Use a wireless network to connect,AppleTVhelpsyouselectandconfigureyournetworkconnection.
Connecting to Your Wireless NetworkAppleTVhelpsyouconnecttoyourwirelessnetwork.Ifyouuseanameandpasswordtoaccessyournetwork,havethemready.
UsetheAppleRemoteto:
1 Selectyournetworkfromthelist,orenteryournetworknameifthenetworkishidden.
2 Enteryournetworkpassword(ifyouuseone).
Chapter 2 Configure. 17Chapter 2 Configure.
Ifyoudon’tconnectusingDHCP,youmayneedtoenteryourIPaddress,subnetmask,routeraddress,andDNSaddress.
Tocompletethenetworkconnection,followtheonscreeninstructions.
Connecting to iTunesToaccessthecontentsinyouriTuneslibraryonAppleTV,youneediTunes10orlaterinstalledonyourcomputer.Foracompletelistofsystemrequirements,see“SoftwareandAccounts”onpage10.
Updating Your iTunes SoftwareYoucanupdatetothelatestversionofiTunes.
 Ona Mac,youcanuseSoftwareUpdatetoupdatetothelatestversionofiTunes.TouseSoftwareUpdate,chooseApple()>SoftwareUpdate.
 Ona Windows-based computer,youcangotoiTunesHelptoupdatetothelatestversionofiTunes.OpeniTunes,andthenchooseHelp>CheckforUpdates.
Setting Up Home SharingAfteryousetupyournetworkconnection,youneedtosetupiTunesandAppleTVtosharethecontentsofyouriTuneslibrary.UseHomeSharinginiTunesandonAppleTVtosharetheiTuneslibraryofanycomputeronyourlocalnetworkthathasHomeSharingsetup.
18 Chapter 2 Configure.
To set up Home Sharing in iTunes:1 OpeniTunesonyourcomputer.
2 ChooseAdvanced>TurnOnHomeSharing.
3 TypeyourAppleIDandpassword,andthenclickCreateHomeShare.
4 Repeatsteps1through3oneachcomputeryouwanttouseforHomeSharing.
FormoreinformationaboutiTunes,openiTunesandchooseHelp>iTunesHelp.
To set up Home Sharing on Apple TV:1 OnAppleTV,chooseSettings>Computers.
2 ChooseTurnOnHomeSharing,andthenenterthesameAppleIDandpasswordyouenteredonyourcomputer.
www.apple.com/support/appletv
Watch.
3
20 Chapter 3 Watch. Chapter 3 Watch.
ReadontolearnaboutpairingandusingyourAppleRemotewithAppleTV.
Using Your Apple RemoteUsetheAppleRemotetocontrolAppleTVsettingsandnavigateyourcontent.MakesuretherearenoobstructionsbetweentheremoteandAppleTV.
MENU
Up
Down
Play/PauseMenu
Left Right
Select
Chapter 3 Watch. 21Chapter 3 Watch.
Basic Remote FunctionsYourAppleRemotehasthebasicfunctionsdescribedbelow.
To Do this
Move through the menu options PressUp,Down,Left,orRight
Select an option from a menu PressSelect
Return to a previous menu PressMenu
Return to the main menu PressandholdMenu
Reset Apple TV PressandholdMenuandDownfor6seconds
Pair Apple TV and a remote PressandholdMenuandRightfor6seconds
UpandDownontheAppleRemotedon’tcontrolthevolumeonyourTVorhometheaterreceiver.UsetheremotethatcamewithyourTVorreceivertochangethevolume.
Pairing Apple TV with a RemoteTheAppleRemoteworkswiththebuilt-inIRreceiveronAppleTV.YoucansetAppleTVtoworkonlywiththeincludedremotebypairingAppleTVandtheremote.
22 Chapter 3 Watch. Chapter 3 Watch.
To pair Apple TV with the included remote:1 ChooseSettingsfromtheAppleTVmainmenu.
2 ChooseGeneral>Remotes>PairAppleRemote.
YoucanalsopressandholdMenuandRightfor6secondstopairAppleTVandtheAppleRemote.
WhenyousuccessfullypairyourAppleRemote,AppleTVdisplaysachainlink( )symbolaboveapictureofaremote.AppleTVnowworksonlywiththepairedremote.
Unpairing Apple TV from a RemoteIfyoulosetheAppleRemotethatyoupairedAppleTVwith,youcanuseanyAppleRemotetounpairAppleTVfromthelostremotebypressingandholdingMenuandLeftfor6seconds.Youcanalsofollowthesesteps.
To unpair Apple TV from a paired remote:1 ChooseSettingsfromtheAppleTVmainmenu.
2 ChooseGeneral>Remotes>UnpairAppleRemote.
Whenyousuccessfullyunpairthelostremote,AppleTVdisplaysabrokenchainlink( )symbolaboveapictureofaremote.YoucannowpairAppleTVwithadifferentremote.
Chapter 3 Watch. 23Chapter 3 Watch.
Changing the Remote BatteryWhenthebatterychargeinyourAppleRemoteislow,AppleTVdisplaysapictureofaremoteandawarning(·)symbol.ReplacethebatterywithaCR2032battery.
Batterycompartment
To replace the battery:1 Useacointoremovethebatterycompartmentcover.
2 Removethebattery.
3 InsertaCR2032batterywiththepositive(∂)sidefacingup.
4 Replacethebatterycompartmentcoveranduseacointotightenit.
Important: Disposeoftheusedbatteryaccordingtoyourlocalenvironmentallawsandguidelines.
24 Chapter 3 Watch.
Renting Movies and TV ShowsYoucanrentstandardorhigh-definitionmoviesandTVshowsdirectlyonAppleTV(whereavailable).Followtheon-screeninstructionstofindoutwhenamovieorTVshowexpires.
WhenamovieorTVshowexpires,it’snolongeravailableforplayback.Towatchitagain,youcanre-rentitfromiTunes.
Note: RentedmoviesandTVshowsarenotavailableinallregions.
www.apple.com/support/appletv
Problem? No Problem.
4
26 Chapter 4 Problem? No Problem. Chapter 4 Problem? No Problem.
MostproblemswithAppleTVcanbesolvedquicklybyfollowingtheadviceinthischapter.Foradditionaltipsandtroubleshootinginformation,seetheAppleTVSupportpageatwww.apple.com/support/appletv.
TroubleshootingIfyouhaveaproblemwithAppleTV,there’susuallyaquickandsimplesolution.First,makesure:
 ThecablesbetweenAppleTVandyourTVarepushedinalltheway.
 ThepowercordsforAppleTVandyourTVaresecurelyconnectedtoaworkingpowersource.
 YourTVisturnedonandsettothecorrectinput.
 AppleTVisconnectedtoyournetwork.GototheSettingsmenuonAppleTV,selectNetwork,andseeifAppleTVhasanIPaddress.
 YournetworkandInternetconnectionsareonandworkingproperly.
Ifyoustillhavetrouble,tryresettingyourequipmentbydisconnectingAppleTV,yourTV,yourwirelessnetworkingequipmentorAirPortbasestation,andyourrouterfromthepoweroutlet.Wait30seconds,andthenreconnecteverything.
If the remote isn’t working PointtheremotedirectlyatAppleTV.
 IfyoupairedAppleTVwithanAppleRemote,makesureyou’reusingthepairedremote.
Chapter 4 Problem? No Problem. 27Chapter 4 Problem? No Problem.
 IftheAppleTVstatuslightflashesoncewhenyoupressbuttonsonthepairedremote,theproblemisn’twiththeremote.See“IfyoucanseeapicturebutAppleTVisn’tresponding”onpage28.
 Ifyou’reusinganunpairedremote,theAppleTVstatuslightflashesthreetimes.
 IfyoupairedAppleTVwithanAppleRemoteandyoucan’tfindthepairedremote,setAppleTVtoworkwithanyAppleRemotebypressingandholdingMenuandLeftfor6secondsonanotherremote.
 MakesurethefrontofAppleTVisn’tblocked.
 IfAppleTVdisplaysapictureofaremoteandawarning(·)symbol,youneedtoreplacethebatteryintheremote.See“ChangingtheRemoteBattery”onpage23.
If Apple TV can’t access the network ChecktheIPaddressAppleTVisusing.Ifitstartswith169.x.x.x,therouterorbasestationmaynotbeconfiguredproperly.ChecktoseeifDHCPaccessisavailable,orconfigureAppleTVwithamanualIPaddress.
 Checkforanyobstructions,andadjustthelocationofthebasestationorAppleTV.
 Ifsecurityisenabledonthenetwork,temporarilydisableitonthebasestationandtryconnectingagain.
 AppleTVcannotconnecttoawirelessnetworkthatcontainshigh(extended)ASCIIordouble-byte(Unicode)characters(suchasJapanese,Korean,orChinese)inthenameorpassword.
 Ifyournetworkhassecurityenabled,makesureyouenterthecorrectpassword.
28 Chapter 4 Problem? No Problem. Chapter 4 Problem? No Problem.
If your TV screen appears fuzzy or black Makesureyou’reusingthecorrectHDMIcableandthatit’sconnectedfirmlytoAppleTVandtoyourTV.
 MakesuretheinputsettingonyourTVmatchestheinputporttheHDMIcableisconnectedto.Formoreinformation,seethedocumentationthatcamewithyourTV.
 MakesureyourHDTVsupports720pvideo.
If you can see a picture but Apple TV isn’t responding TrypressingandholdingMenuontheAppleRemotetoreturntotheAppleTVmainmenu.
 MakesureyourTVisturnedonandfunctioningproperly.Forinformation,seethedocumentationthatcamewithyourTV.
 IfyoupairedanAppleRemotewithAppleTV,makesureyou’reusingthepairedremote.See“PairingAppleTVwithaRemote”onpage21.
 ResetyourAppleTVbydoingoneofthefollowing:
 PressingandholdingbothMenuandDownontheAppleRemoteforabout6seconds.
 Disconnectingitfromthepoweroutlet,waitingaboutfiveseconds,andthenreconnectingit.
 ChoosingGeneral>ResetSettingsfromthemainmenuonAppleTV.
Chapter 4 Problem? No Problem. 29Chapter 4 Problem? No Problem.
If Apple TV doesn’t respond, try restoring it OnAppleTV,chooseSettings>General>Reset,andthenselectRestore.
RestoringAppleTVcantakesometime,sobepatient.
 Ifyournetworkdoesn’tuseDHCP,chooseConfigureTCP/IPandentertheTCP/IPconfiguration.
 IfAppleTVstilldoesn’trespond:
 DisconnectthepowerandHDMIcablesfromAppleTV.
 ConnectoneendofamicroUSBcable(soldseparately)tothebackofAppleTV,andtheotherendtoyourcomputer.
 OpeniTunesonyourcomputer,selectAppleTVintheSourcelist,andthenclickRestore.
If you can’t hear sound IfAppleTVisconnectedtoahometheaterreceiver,makesurethereceiveristurnedon.
 MakesuretheinputsettingyouselectedonyourTVorreceivermatchestheinputyouhaveyouraudiocableconnectedto.Formoreinformation,seethedocumentationthatcamewithyourreceiver.
 MakesurethevolumeonyourTVorreceiveristurnedupandisn’tmuted.
 Makesureyou’reusingthecorrectaudiocableandthatit’sconnectedfirmlytoAppleTVandtoyourTVorreceiver.
30 Chapter 4 Problem? No Problem. Chapter 4 Problem? No Problem.
 Ifyou’reusingtheHDMIportonyourAppleTVandTVforaudio,makesureyourTVsupportsaudiothroughitsHDMIport.TheHDMIportsonsomeolderTVssupportonlyvideo.
If Apple TV isn’t playing your photo albums or slideshows Makesureyouhavephotosinyourphotolibraryorinafolderonyourcomputer.
 MakesureAppleTVandthecomputeryou’reusingaresetupforHomeSharing.See“SettingUpHomeSharing”onpage17.
 Makesurethephotosyouwanttoshareareselected.IniTunes,chooseAdvanced>“ChoosePhotostoShare,”andthenselectthephotosyouwanttoshare.
 MakesureAppleTVandyourcomputerareonthesamelocalnetwork.
 MakesureAppleTVandyourcomputerareusingthesameHomeSharingaccount.
If noise is coming from your TV speakers:Â IfyourTVorspeakerssupportDolbyDigitalaudio,makesuretheDolbyDigitalOutsettingiscorrectforyourTVorspeakers.OnAppleTV,chooseSettings>Audio&Video>DolbyDigitalOut,andselectOnorOff.
If you don’t see your iTunes library under Computers on Apple TV:Â MakesureAppleTVandyourcomputerareonthesamelocalnetwork.
 MakesureAppleTVandiTunesareusingthesameaccountnameandpassword.
Chapter 4 Problem? No Problem. 31Chapter 4 Problem? No Problem.
Status LightThestatuslightonthefrontofAppleTVindicateswhat’shappening.
If Apple TV is The status light
On Glows
Off or in standby Isoff
Starting up Flashesslowly
Accepting a command from the remote Flashesonce
Rejecting a command from the remote(youpairedaremotewithAppleTV,butyou’reusingaremotethat’snotpaired)
Flashesthreetimes
Having problems Flashesquickly
32 Chapter 4 Problem? No Problem. Chapter 4 Problem? No Problem.
Service and SupportMoreinformationaboutusingAppleTVisavailableiniTunesonscreenhelpandontheweb.Thefollowingtabledescribeswheretogetsoftwareandserviceinformation.
To learn about Do this
Service and support, discussions, tutorials, and Apple software downloads
Goto:www.apple.com/support/appletv
Using iTunes OpeniTunesandchooseHelp>iTunesHelp.ForanonscreeniTunestutorial(availableinsomeareasonly),goto:www.apple.com/support/itunes
Using iPhoto (in Mac OS X) OpeniPhotoandchooseiPhoto>iPhotoHelp
Safety and regulatory compliance information
SeetheImportant Product Information GuidethatcomeswithAppleTV.
Serial NumberTheserialnumberisprintedonthebottomofAppleTV.YoucanalsofindtheserialnumberintheAppleTVSettingsmenu.OnAppleTV,chooseSettings>General>About.
Chapter 4 Problem? No Problem. 33Chapter 4 Problem? No Problem.
Care and Cleaning
NOTICE: FailuretofollowthesecareandcleaninginstructionscouldresultindamagetoAppleTVorotherproperty.
Using Connectors and PortsNeverforceaconnectorintoaport.Checkforobstructionsontheport.Iftheconnectorandportdon’tjoinwithreasonableease,theyprobablydon’tmatch.Makesurethattheconnectormatchestheportandthatyouhavepositionedtheconnectorcorrectlyinrelationtotheport.
Keeping Apple TV Within Acceptable TemperaturesOperateAppleTVinaplacewherethetemperatureisalwaysbetween0ºand40ºC(32ºto104ºF).
Keeping the Outside of Apple TV CleanTocleanAppleTV,unplugthepowercordandallcables.Thenuseasoft,lint-freecloth.Avoidgettingmoistureinopenings.Don’tusewindowcleaners,householdcleaners,aerosolsprays,solvents,alcohol,ammonia,orabrasivestocleanAppleTV.
Disposing of Apple TV ProperlyForinformationabouttheproperdisposalofAppleTV,andforotherimportantregulatorycomplianceinformation,seetheImportant Product Information Guide.
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