APIS LOVE TO CHATBRUNO PEDRO

NOVEMBER 2016

ABOUT ME

• 1995: Founded the Portuguese national IRC network

• Since 2004 has been building hundreds of API integrations

• 2015: Co-founded Hitch, API community & support platform

Bruno Pedro@bpedro

PEOPLE LOVE TO CHAT

• 7.4 Billion people

• ~3 Billion Daily Active Chat Users

• 28.2 Trillion Messages per year

• Each user sends ~25 Messages per day

sources: BI Intelligence, Statista, eMarketer; values for 2015

BRIEF HISTORY OF CHAT

1970s 1980s 1990s 2000s 2010s

Community Memory

BBS

UNIX talk

ICQ

AIM

Jabber

Google Talk

IRC

WhatsApp

Slack

METCALFE’S LAWU

tility

Users

Utility = Users2

BBSIRC

ICQ

WhatsApp

Slack

DEVELOPERS LOVE TO CHAT• 18.2 Million developers

• Sharing code

• Exchanging experiences

• Pair programming

• Building chat bots

sources: IDC; values for 2016

TYPES OF CHAT BOTS

Slash command Conversational Intelligent

Stateless Semi-stateful Stateful

ELIZA• Created in 1964

• NLP / pattern matching

• Conversational

• Semi-stateful

• Passed the Turing test

APIS LOVE TO CHAT

200 150 25

3RD-PARTY INTEGRATIONS

TYPES OF INTEGRATIONS

Productivity Development Support Fun

BUILDING AN INTEGRATION

Your chat bot

Integrated API

Integrated API

NLP

API LEARNING

49 %

source: Hitch Survey, 2016

Learning

Discovery

Community

Documentation

Other

HITCH API ASSISTANT

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THANK YOU.