FIVE(Foundational Infrastructure Visibility Engine)

In an effort to align our customers with technologies that fit their business needs and achieve strategic long-term results, AOS presents AOS FIVE (Foundational Infrastructure Visibility Engine).FIVE represents a best-in-class collection of monitoring and management tools, providing problem isolation and issue resolution of infrastructure devices. These tools ensure that customer networks are operating as they were designed: providing optimal services to end users.

This innovative monitoring service provides invaluable availability, capacity planning, and performance metrics & reporting tools for IT management. FIVE helps customers ensure these key indicators are met for their most critical devices. Configurations of applicable infrastructure devices are archived on a regular basis, providing for rapid replacement in the event of hardware failure. FIVE customers receive automated alerts when preset thresholds are exceeded and Tier 1 analysis for recurring issues of problematic devices.

In addition to real-time analytics, historical metrics, reports, baseline, and trend analysis tools are extended to both employees of the AOS Operations Center and customer staff. Customers are granted direct access to the FIVE portal, as well as customized, real-time and historical ad-hoc reports. By leveraging additional AOS Sentry, Block or Hourly support agreements, these outputs may be extended to the AOS team of Systems Engineers, as a key component in troubleshooting complex infrastructure issues.

FoundationalReal–time monitoring of critical infrastructure components: network, servers, and connectivity by a trained staff, 24/7/365.

Proactive trending to identify and resolve issues before they impact your business.

Valuable customer-accessible tools for identification of device issues, allowing for faster remediation.

InfrastructureRound-the-clock monitoring of critical metrics for your most crucial infrastructure devices and server nodes.

Cisco Hardware and Software Warranty Backstop services available.

Configuration Management, through archiving of applicable configurations nightly. Provides assurance that in the event of hardware failure or service impacting changes, devices can be restored to a previous, working state.

WHY AOS FIVE

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AOS FIVE BASE OFFERINGProactive Monitoring

Real Time Analytics

Alert Notification & Tier 1 Troubleshooting

Multi-Vendor Compatibility

Configuration Management

24x7x365 Coverage

Periodic Status Meetings

AOS FIVE ADDITIONAL OPTIONSCisco Warranty Maintenance with Tier 1 Troubleshooting

Circuit Provider Escalation and Support

AOS Remote or On-site Engineer Support (Sentry/Block/Hourly Agreement)

FIVE-IPT: FIVE-IPT builds upon proven AOS FIVE Managed Services offerings, incorporating best-in-class tools specific to monitoring, management, and administration of Cisco IP Telephony deployments, trained staff, available 24x7x365, provide end-to-end support on an as-needed or per-request basis. Clients are able to select specific levels of per-incident support, or opt for a comprehensive per-phone support model.

FIVE – Managed Services: Our solutions include on-premise, remote, or combined onsite/

remote handling of requests and range from part-time pre-scheduled visits to staff augmentation and 24x7x365 support, with on-site geographic coverage covering the entire continental US. Because we “Expect the Best!”, our employees maintain leading industry and vendor certifications from entry-grade to expert-level within each one of our core competencies.

FIVE – NetMan (Managed Network Infrastructure): FIVE-NetMan builds upon proven AOS FIVE Managed Services offerings, incorporating best-in-class tools specific to management and administration of network infrastructure, including routers, switches, and firewalls. Trained staff, available 24x7x365, provide end-to-end support on an as-needed or per-request basis. Clients are able to select specific levels of service to meet their specific requirements.

Configurations are assessed for industry-standard best practices and IOS versions for known issues. Recommendations are made to proactively correct known issues and critical security vulnerabilities.

Vendor Agnostic – Monitoring extends to other network infrastructure devices via industry-standard tools.

VisibilityFIVE clients are provided portal access with real-time dashboard views of their network for problem resolution internal to the organization.

Not just “Up/Down” – FIVE provides valuable information regarding resource utilization, categorization of network traffic and Quality of Service monitoring across complex networks. FIVE validates the end-user experience for time and delay-sensitive voice and video applications.

EngineAOS has chosen world-class commercial tools as the engine for FIVE, working together as a comprehensive solutions suite.

Excellent ROI – For a fraction of the cost of an in-house solution, FIVE Clients are able to leverage AOS’ investment in enterprise-grade tools, trained staff, and proactive monitoring.

Periodic assessments on network and application environments ensure that FIVE clients make intelligent, cost-effective investments for future business planning through continual improvement methodologies.

FIVE is an integral addition to the AOS business model, complementing both remote and on-site services provided through our talented team of AOS Systems Engineers and vendor relationships.

WHY AOS FIVE (CONT.)