2016 OCHSNER HEALTH LITERACY SUMMIT

“Navigating Difficult Patient Care Discussions”

Friday, September 30, 2016

8:30 am – 4:00 pm

Brent House Hotel Conference CenterOchsner Medical Center1512 Jefferson HighwayNew Orleans, LA 70121

Continuing EducationFor Nurses: Ochsner Health System, Nursing Professional Development is an approved provider of continuing nursing education by South Central Accreditation Program, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Participants may receive up to 4.75 CNE contact hours. Participants must attend the entire program, sign the roster, and complete the Survey Monkey evaluation within 3 weeks of the program to receive contact hour(s). The planner(s) and speakers have disclosed that there is no financial relationship or other conflict of interest with any commercial entity.

For Pharmacists: This program has been submitted to ACPE for approval to provide pharmacists with 4.75 CE hours.

For Certified Case Managers: This program is pending approval from The Commission for Case Manager Certification to provide board certified case managers with 4.75 contact hours.

For Social Workers: Program approval by the LA Board of Social Work Examiners pending for 4.75 Social Work CEUs.

For Registered Dietitians: This program has been submitted to the Commission of Dietetics Registration for approval to provide Registered Dietitians with 4.75 CNE contact hours. Certification of attendance will be required and hours of attendance are recorded in activity log. No survey is required by the Commission.

DisclosureThere is no commercial support for the Ochsner Health Literacy Summit. Presenters and planning committee members have disclosed there is no conflict of interest.

© 2016 Ochsner Health System

RegistrationThis conference is free to Ochsner employees, however advance registration is required. Visit olr.ochsner.org/summit2016.aspx to reserve your seat and indicate any continuing education preferences. The cost for non-Ochsner attendees is $50. Call 504-842-0572 to register and provide payment information.

For More InformationPlease direct questions to Kelly Fogarty at 504-842-3225 or kfogarty@ochsner.org.

The National Institutes of Health estimates more than 90 million adults in the United States have low health literacy. It affects their ability to make health decisions and can harm their health. They may have trouble managing chronic diseases and leading a healthy lifestyle. Health literacy reflects how well a person understands the health information and services they need and using them to make good health decisions.

Who Should AttendThe 2016 Ochsner Health Literacy Summit is for healthcare professionals and educators to learn best practices and innovative methods for improving patient understanding of basic health information and services they need to make appropriate health decisions.

Learning ObjectivesHealth Literacy Summit participants will learn:• Communication strategies to help patients

in making difficult medical decisions • How to recognize patient cultural diversity

and traditions to improve understanding• Methods for teaching patients with

physical and cognitive disabilities

Conference Schedule

7:30 am - 8:30 am Check-In Exhibitors and Networking

8:30 am - 8:45 am Opening Louise Saladino: Welcome Announcement

8:45 am - 9:45 am Keynote Speaker Dr. Marc Matrana: Advancing End of Life Care 9:45 am - 10:00 am Break Exhibits and Networking

10:00 am - 10:45 am Plenary Speaker Dolev Melamed: Cultural Competency in Healthcare Delivery

10:45 am - 11:00 am Break Exhibits and Networking

11:00 am - 11:45 am Plenary Speakers Jenice Heck and Nicky Gillies: Sense-Abilities: Supporting Deaf and Visually Impaired Patients 11:45 am - 1:00 pm Lunch Exhibits and Networking

1:00 pm - 3:45 pm Breakout Session 1 Helping Patients to Plan

Breakout Session 2 Cultural Competency Panel Discussion Breakout Session 3 Introduction to American Sign Language

3:45 pm - 4:00 pm Closing Louise Saladino: Departing Comments

Presenters

Marc R. Matrana, MD is the associate program director of Ochsner medical oncology fellowship program. He has conducted ground-breaking research and authored numerous peer-reviewed articles and chapters in the field of genitourinary

medical oncology. He specializes in treating patients with cancers of the genitourinary tract, as well as lung cancer, gastrointestinal cancer, and other malignancies and hematologic diseases. Dr. Matrana is an active medical educator, serving in leadership positions with local medical schools including the University of Queensland School of Medicine/Ochsner Clinical School.

Dolev Melamed, MBA-H is the

Jenice Heck, LOTR, MMC is the vice president of vision rehabilitation services at Lighthouse Louisiana, where she manages programs for people with vision loss of all ages in Southeast Louisiana. She also provides

sensitivity training to local medical facilities, the New Orleans Council on Aging Senior Companion Program, area schools, and a variety of special interest groups.

Nicky Gillies, NIC is the director of deaf services at Lighthouse Louisiana and a nationally certified American Sign Language interpreter. She supervises programs made available through a partnership with the Louisiana Commission for the Deaf,

coordinates sign language interpreting services, and provides advocacy on best practices.

manager for International Services at Ochsner Health System, providingtraining on interpreter services. She began at Ochsner as an operationsfellow in the Administrative Fellowship

program. Dolev previously served as a manager with theStram Center for Integrative Medicine in upstate New York. She is fluent in English, Hebrew, and Spanish.

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