Antonia Ward 05-04, 21 Kim Yam Road, Singapore, 239332

(M) 91817339 toniward21@hotmail.co.uk

Work Experience

International Financial Services - Personal Assistant to Senior Consultant Aug 2015- Date

Client Servicing

Liaising with clients and dealing with queries

Setting up meetings with clients

Establish new business connection in Singapore to enhance business

Ensure sales and targets are met on a periodic basis

Complete all paperwork for new sign ups and be the main point of contact

Organised ‘Lead Gathering’ events such as quiz nights and an IFS Stand at a

Christmas shopping fair in order to gather new ‘warm’ leads for the team.

Tullett Prebon SGP Limited - Personal Assistant to Head of E Broking October 2013 - July 2014 (Maternity Leave)

Worked mainly on project SEF, organising clients and activating them to trade

Project Management

Client Servicing

Client Entertaining

Ad Hoc Duties

M&G Investments SGP- Personal Assistant to MD/ Team of 8 February 2013 - August 2013 (Contract)

Client Servicing

Events & Project Management

Created and put together a new M&G Associate Handbook for the company

Organised complex meeting schedules

Handled expense reports for the team

Ad Hoc Duties

Answering the main line

Managing customer relationships

Creating monthly Sales Reference Packs

Barclays SGP – Executive Assistant to MD/ Head of Asia Credit Sales & Team of 26 Mar 2012 – Feb 2013 ( 1 yr contract)

Provided administrative support to 3/4 Managing Director’s plus 2 busy team’s within the trading floor area

Booking international/European travel for all of the department and typing up detailed itineraries

Booking restaurants / taxis / meeting rooms / conferences / VC calls / Typing up documents

Complex Expenses, sorted through a back log of 6 months of expenses for the FX Sales Team

Prepare weekly internal meeting material for MD’s

Extensive use of Outlook to include Inbox management

Extensive diary management and meeting co-ordination

Compiled Mooncake orders/delivery

Order Stationary

Create excel spreadsheet’s for budget’s/team holidays

Co-ordinate meeting itinerary’s for London Staff when they travel to Asia

Set up new starters/order blackberry’s/create travel profiles/ migrate systems etc.

Provided support during BAF week to 3 MD’s from the London Office

Arrange any seating changes

Nomura– Personal Assistant to MD/ Head of Emerging Markets in IBD & Cover for SCG Team Feb 2011 - Feb 2012

Provided administrative support to an MD plus a very busy team within the trading floor area of IBD

Provided comprehensive support to MD and team

Significant phone contact at a senior level, both with clients and internally

Provided personal administrative support to MD

Extensive use of Outlook to include Inbox management

Extensive diary management and meeting co-ordination

Extensive and complex travel arrangements: co-ordination of flights, tickets, FX, accommodation and ground

transportation

Arranging Roadshows

Management of expense reimbursement and account reconciliation process within Nomura policy

Project administration

Entering data into the internal management information system on bankers’ behalf

Timely production of presentation material which may involve liaising with computer graphics

Provided absence cover to other team members as required

Managing a Budget

Managing an Assistant

Deutsche Bank – Personal Assistant to MD in Legal Risk and Capital December 2010 – February 2011

Travelled to Germany on 2 occassions to work in the Frankfurt Office

Covering phone lines to high level board members of Deutsche Bank

Extensive and Complex Diary Management / Extensive Overseas Travel Management, arranging cars, travel,

hotels etc.

Personal organization; arranging parties, drinks, DJ’s, food, schooling.

Creating Powerpoint presentations and making edits.

Covering my MD’s Inbox, assisting where possible, sending emails on his behalf

Arranging complex meetings

Approving expenses, Approving Holidays for the team

PMO System

Morgan Stanley – Executive Assistant in Operations for 5 ED’s and Team February 2010 – November 2010

Extensive Diary management for ED’s, Extensive Overseas Travel Management, Powerpoint Presentations

Assisting and supporting visitors to the London office

Ensuring accurate organisation charts are prepared and uploaded on a monthly basis, Staff Absence

Management System

General office management issues/follow ups

Space Management – working on quarterly space returns, Co-ordinated all moves and processes

Integration of new hires into the department

Complex expenses and invoices for Officers

Barclays Capital – Executive Assistant in SCM November 2009 – February 2010

Diary management for team of 16

Raising Requests for team, including blackberry issues, remote access, access to folders etc.

Booking international/European travel for all of the department and typing up detailed itineraries

Organising candidate interviews and collecting feedback for Head of the SCM Team

Complex expenses/Stationary Orders/Tracking Holidays/Archiving

Organising Deal files

Booking restaurants / taxis / meeting rooms / conferences / VC calls / Typing up documents

Recording meeting information into spreadsheets for department

Organising Transaction Review Committee Meetings for the team

Goldman Sachs – Team Assistant in Equities, Principal Strategies Jul 2009 – November 2009

Diary management for team of 15 (including MDs, VPs and Traders)

Organised Roadshows

Producing Live Prices for Traders

Booking international and European travel for all of the department, Prepare weekly internal meeting material

for team and completing complex expenses

General day to day tasks – post/printing/photocopying/faxing/Booking restaurants/taxis/meeting

rooms/conferences/VC calls/Stationary orders/Tracking holidays and sickness for department/

Main contact on switchboard for department – answering all calls on a dealerboard

Deutsche Bank – Personal Assistant in BCM/Protective Intelligence – 2 MD’s June 2008 – July 2009

Complex Diary Management for (2) Managing Directors

Ad Hoc Duties: Booking travel/Rooms etc.

Prepare weekly internal meeting material for MD’s / Booking

Organised Important events which included High up Members of the Police/MI5. This took a lot

of organisation and hard work to get everything perfect.

Assistance with department projects – organise Risk rating reports/editing/Co-Ord replies

Preparation of powerpoint presentations (editing slides, modifying)

Take Minutes for Protective Intelligence weekly meetings

Generate Precis’s for regular meetings/ conference calls

Proof read / Editing (documents, reports, letters)

Travelling - South East Asia / Australia / North America November 2007 – June 2008

In this time I have been travelling around the world. I have had an amazing experience. Travelling has enabled me to use my

initiative, and work well within a team.

Work Experience

Citigroup - Diners Club Operations Personal Assistant/Relationship Manager September 2005 – Nov 2007

In this role I took part in regular meetings and telephone conference calls concerning issues with Diners Cards. I would assist

with ongoing department projects, take minutes for meetings, Perform PA duties to the Operations Manager and other Ad Hoc

duties for the team. I covered our relationship Manager for the Key Accounts at Diners and produced a new set of Procedur e

Documents for the Operations Department. Other job functions included:

Set up agreements for new or existing Diners Club Merchants, reviewing KYC.

Responsible for any amendments made on each account, e.g. Bank detail changes, cancellations.

Dealt with concluding complaints in a timely and mutually beneficial manner.

Supported designated VIP customers on a Daily basis with all types of Diners Club related

queries

Bank of America Cashier & CSR (Promoted to Senior Cashier) Aug 2003 - Aug 2005

Cashier:

I took part in 3 training courses (Cashier 1 , 11 and CSR 1 ) This enabled me to cross sell bank products to benefit BOA. The job

role included buying and selling foreign currency, wire transfers, loans, cashier services etc. As a senior Cashier I would

consolidate and balance up all the branch figures each day. I also received Supervisor Training, which enabled me to open and

close the bank, balance the vault and assist with the settlement of the ATM

Customer services Representative:

In this role I opened and closed accounts for authorised individuals or organisations. I set up standing orders, direct debits, ATM

Cards etc. I dealt with complaints from customers and sold our bank’s products.

Redbridge School of Gymnastics - Assistant Club Coach 2000 – 2002

To achieve this I had to take part in a course and pass a practical and written exam

Education

2002 – 2003 – Highams Park Technology College 6th Form,

Chingford. 4 A/S Levels in General

studies, Sociology, English, D&T

1997 – 2002 – Highams Park Technology College,

GCSE’s in English Literature (A), English Language (A), Science double award(BB) Maths (B), Design and

Technology (A), Business Studies (C), Sociology (A), Religious Education (A).

Computer Skills

Experienced user of MS word (Higher) and excel (intermediate) Powerpoint (Higher)

Microsoft outlook and lotus notes (Higher)

Concur/Peoplesoft/SAP Expense System

Personal Summary

Date of Birth: 8th March 1986

Marital Status: Married - Dependants Pass Visa

My personal interests and hobbies include; gym, running and netball (Deutsche Bank team)

Qualified First Aider (2005)

Qualified Gymnastics Club Coach