Annual review

2009-10

More than ever

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Contents

Messages from the Chair and Chief Executive p4

Our work, borough by borough p6

Improving our housing services p8

Providing opportunities to improve lives p12

Regeneration and development p16

Sustainability and environment p20

Bringing people together p22

Care and support p24

Our people and corporate responsibility p28

Performance p32

Governance p36

Our supporters p44

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About us

POTENTIAL

LIVING

HOMES

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Chair’s Message

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Chief Executive’s Message

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Our work,

borough by

borough

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Other usage and

elsewhere in UK

17

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Improving our housing

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services

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Providing opportunities to

“The personal development workshops

made me think about what I want from

my career. It made me realise that I

have a lot of transferable skills and to

go for a career in housing.

I wouldn’t have had the

confidence to change direction

without the Open

Doors course.”

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improve lives

“I am so happy that I’ve had this

opportunity to develop my skills.

Before going on the course I

could only get work as

a labourer as I wasn’t

qualified. It’s enabled

me to start building a

career for myself.”

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“Working through Starting Point has been

brilliant. It’s given me a professional base so

now I can ‘go to work’, rather than work

out of my front room at home. It also has

a good grounding in the local community,

so I have many new

contacts. I would definitely

recommend it to

anyone starting up a

business.”

-

“From the in-house facilities they

provided, to the training and

quarterly reviews, Starting Point

was simply excellent in ensuring

that we were on track

to reach our goals and

aspirations.”

n

o

a

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“The trips were interesting and

helped us decide what we are

going to do in the future. I’d like

to work for someone like

Morgan Stanley who we

visited. Before the

course I didn’t think it

would be possible.”

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Regeneration and development

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“No balcony on first floor apartments”

“I would prefer separate kitchen”

“More storage” EAST THAMES DESIGN GUIDE

putting people first

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Sustainability and

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environment

Paper Mill Place has achieved an

Eco-homes Very Good rating which

is equivalent to Code for Sustainable

Homes Level 4.

Eco-homes is the sustainability

measure that was in place before

the Code for Sustainable Homes

became mandatory for social

housing and new builds in 2008.

“It’s a nice, warm house. My

previous house was very cold but

this house stays warm

all the time. I am very

happy here.”

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Bringing people together

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“It’s been really good. They don’t just do

sports, they do drama and arts too. The

drama brings out my son’s confidence

and he can make new friends. All the leaders

are approachable and easy to talk to.”

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Care and support

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Our people and corporate

responsibil ity

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“Not speaking English as my first

language dented my confidence,

but I got help with this during

my placement which

has really helped.

My favourite part of

the placement was

meeting tenants and

helping people.”

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“I am now feeling

more motivated and

committed than ever

before and I hope my

experience shows

others in foyers and

the community what they can

do if they put their mind to it.”

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Performance

13.1%10.1%

2.7%3.4%0.9% 58.3%

3.6% 3.6%2.1% 2.2%

22.6%4.5%

2.4%4.8%

11.5%10.4%

17.5%4.4%

11.7% 1%

0.2% 0.4%

4%4.6%

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37.4% 29.0%12.4%

17.7%3.5%37.6% 33.2%

15.7%

11.5%2.0%222

36.3%20.8%

30.1%

1.5%

5.4%5.9%

72.1%

0.5%

0.0%

19.2% 8.2%12.1%

6.7%

49.1%

25.0%7.1%

42.7% 6.0%27.7%

12.9%6.9%3.8%

Older peopleSingle adultMulti adult - no children Lone parentMulti adult - with children

Older peopleSingle adultMulti adult - no children Lone parentMulti adult - with children

Under 1818 - 24 years25 - 59 years60 - 74 yearsOver 75

Under 1616 - 24 years25 - 45 years46 - 64 yearsOver 65

White BritishWhite otherBlack/Black BritishAsian/Asian BritishMixedChinese/other

White BritishWhite otherBlack/Black BritishAsian/Asian BritishMixedChinese/other

46.2% 34.2%

11.0%4.1%

4.2%

0.4%

WhiteBlackAsianMixedChineseOther

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Performance

25.0% 38.8%

1.6%

6.4%

28.2%11.4%1.2%

0.7%0.3% 70.7%

10.0%5.6%

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1.5% 1.5%1.6%

4.1%3.2%8.5%

0.5% 13.2% 10.7% 2.2%

3.0%

0.2%0.3%0.4%0.7%0.9%

1.1%

44.2%

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Governance

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Our funders

Federation

The

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FUNDED BY

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29-35 West Ham Lane, Stratford London E15 4PH | www.east–thames.co.uk

Tel: 0845 600 0830 | Fax: 020 8522 2009 | Minicom: 020 8522 2006