Annual Report

West Toronto Support Services is a non-profit agency providing community-based health and wellness services that improve the quality of life of clients and caregivers in West Toronto.

2017 / 2018

Message from the Chair and CEO

The fiscal year that ended on March 31, 2018 was a momentous one for West Toronto Support Services (WTSS).

After several years of informal collaboration and partnerships with Humber Community Seniors Services, and after

more than a year of extensive study, analysis and stakeholder engagement with several hundred clients, caregivers,

members, volunteers, staff and partner agencies, the two organizations successfully presented a business case to

our primary funder (the Toronto Central Local Health Integration Network) on June 28, 2017 to amalgamate the

two agencies.

The amalgamated agency came into being on January 1, 2018 and is now called West Toronto Support Services

(WTSS). It operates from the two pre-existing locations, namely the Bloor Site and the Weston-Mt. Dennis Site. All

members in good standing of the two prior agencies are automatically members of the amalgamated agency. The

first Annual General Meeting of the amalgamated organization will take place on September 13, 2018 at which time

a slate of board directors will be duly elected by the WTSS membership.

WTSS is poised to embark on an exciting new chapter in its history and is well positioned to address the challenges

that lie ahead in our sector. The merger brings together two agencies with a combined 82 year history of

successfully serving its clients and communities. We are confident that the collective strengths of the merged

agency will enable us to improve access and expand the services that help our clients to live independently in the

community, to better serve west-end seniors and adults with disabilities, and to enhance our capacity to innovate

and pursue new programs, services and partnerships that improve the health and wellbeing of our communities.

The communities we serve continue to be home to successive waves of new arrivals from all over the world, who

bring with them a rich diversity, but also changing needs. Our commitment to making a difference in our clients’

lives, especially those who are most vulnerable, continues to be our raison d’être as the socio-economic and

demographic profile of those we serve evolves.

We also continue to be mindful of our changing strategic and funding environment, which includes new funding

models for both the City of Toronto and the United Way Greater Toronto, and the priorities of our primary funder

as reflected in the Toronto Central LHIN's Strategic Plan, in particular its goal of transforming primary and

community care, and encouraging further integration across the agencies it funds. To this end, WTSS is committed

to assessing our strategies, operations and business models as required, identifying new alliances, seeking

opportunities for new and non-traditional sources of revenue, and exploring creative opportunities for

sustainability and growth.

In concluding, we wish to thank all our staff and volunteers for their dedication to our clients and their commitment

to building an even stronger organization for the future. We also want to thank our funders, donors and partners

for their continued support in helping us to achieve our mission and goals.

And finally, a special thank you to our clients, their families and caregivers for choosing WTSS. It is a privilege to

serve you!

Peter Mueller Wady Dyson

Chair, Board of Directors Acting CEO

West Toronto Support Services West Toronto Support Services

Page 2 • West Toronto Support Services • Annual Report 2017-2018

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Treasurer’s Report

Ontario Ministry of

Health Funded

Programs

Unrestricted Other

Programs

Three Months Ended March

31, 2018 Total

REVENUE

Ontario Ministry of Health $ 1,090,662 $ - $ 1,090,662

Fees for Services 201,361 154,456 355,817

United Way of Toronto & York Region - 31,014 31,014

Other 103,107 32,098 135,205

City of Toronto 4,416 7,135 11,551

Property and equipment funding recognized (Note 9) 5,577 - 5,577

Donations and fundraising - 5,163 5,163

Investment income - 4,093 4,093

$ 1,405,123 $ 233,959 $ 1,639,082

EXPENDITURES

Salaries and benefits $ 963,523 $ 141,025 $ 1,104,548

Meals and program 195,434 9,115 204,549

Occupancy 87,063 - 87,063

Office and communications 71,576 2,594 74,170

Amortization of property and equipment 5,577 18,992 24,569

Purchased services and other 40,497 3,200 43,697

Training and volunteer recognition 18,309 972 19,281

Professional services 19,328 - 19,328

Travel 33,037 1,468 34,505

$ 1,434,344 $ 177,366 $ 1,611,710

EXCESS (DEFICIENCY) OF REVENUE OVER EXPENDITURES $ (29,221) $ 56,593 $ 27,372

Harold Keller, CPA, CA Treasurer, Board of Directors

Statement of Operations - three months ended March 31, 2018

Expenditures Total Revenue Total

Alzheimer Society of Toronto; Association of Spanish Speaking Seniors; Centre for Addiction and Mental Health;

Davenport Perth Neighbourhood Community Centre; Etobicoke Services for Seniors; Four Villages Community Health

Centre; George Brown College—Gerontology Program; Hispanic Development Council; Immigrant Post; LA Centre for

Active Living; LOFT; Loyola Arrupe Corporation; Parkdale Golden Age Foundation; Reconnect; Swansea Area Seniors’

Association; Syme 55+ Centre; Toronto Community Housing; Toronto RIDE; Ukrainian Canadian Care Centre;

Ukrainian Canadian Social Svc. Inc.; Volunteer Toronto; UNISON Community Health Centre; Weston Lions Club;

Weston King Neighbourhood Centre; West Park Family Health Team; York Lions Club; York University; York West

Active Living Centre.

Annual Report 2017-2018 • West Toronto Support Services • Page 4

Our Community Partners

West Toronto Support Services

for Senior Citizens and the Disabled Inc

Registered Charitable Number: BN 108204066RR0001

Visit us at www.wtss.org

Bloor Site

1709 Bloor St. W. 2nd Fl.

Toronto, ON M6P 4E5

Weston-Mt. Dennis Site

1167 Weston Rd.

Toronto, ON M6M 4P5

Our Funders

The Toronto Central Local Health Integration Network, United Way Greater Toronto, The City of Toronto,

Human Resources and Skills Development Canada and the federal government’s New Horizons for Seniors Program