board of directorsMATTHEW WILLIAMS President Gulfport, MS

JASMINE QUINERLY Vice President Houston, TX

BRENT JOHNSON Treasurer Gulfport, MS

CRYSTAL WARD ALLEN Secretary Hilliard, OH

DON LONGBOTTOM Ex-Officio Georgetown, TX

JOYCE BATHKE Wentzville, MO

WILMER BROWN Rex, GA

JESSE CHAMBERS Biloxi, MS

MATTHEW CREBBIN Newton, CT

CHARLES GRAHAM Ocean Springs, MS

DENISE HOWELL Biloxi, MS

RAYMOS MCMILLON Gulfport, MS

ELIZABETH NASH Austin, TX

MARY RUTH Pleasant Hill, TN

ROSA SMITH-WILLIAMS Erwin, NC

Back Bay MissionEstablished in 1922

find us online

Strengthening Neighborhoods, Seeking Justice, Transforming Lives is our mission. During 2018, we sought to enhance staff development, expand client involvement in

program decisions, and improve data collection. These are critical components for realizing our mission. The effectiveness of our work depends on staff members that are reliably welcoming and consistently non-judgmental in engaging the diverse range of individuals and families that utilize Back Bay Mission services. We never know what our clients have been through prior to requesting service. It is imperative that our interactions with clients do not reinforce their distress, increase their level of despair, or escalate their anger. For the staff to be effective with this vulnerable population, they must be supported, encouraged, and empowered to bring their best selves to daily engagement with our clients and guests. To that end, we have three staff development days annually. These staff development days are focused on skill building, team building, and fun.

In 2018, we used Strength Finders, Appreciative Inquiry, and Time Management as our skill building components. Strength Finders, led by a facilitator, Fatina Brave, loaned to us by Ingalls Shipbuilding, allowed us to identify our interpersonal strengths and vulnerabilities. The facilitator helped us to see how to use our strengths more effectively and to recognize when we are operating out of our weaknesses. This awareness has made a noticeable dif ference in how we engage with each other and with our clients. Appreciative Inquiry, facilitated by Dr. Virginia Adolph, Harrison County Schools, encouraged staff to assess situations from the perspective of possibilities rather than from a position of what is wrong that needs to be fixed. The staff was broken up into teams to respond to the question what “is the possibility that Back Bay Mission is” for the future. This was an exciting session during which the staff projected 5 years into future imagining what is possible as a result of what we are doing now. We also learned how shif ting our perspective from problem solving to identifying possibilities alters our approach to clients and guests. The Time Management Workshop provided by Adele Lyons, Executive Director of the Mississippi Gulf Coast Chamber of Commerce, expanded our conceptual framework for time management and offered many helpful suggestions for working smarter in ways that reduce stress.

In 2018 we stepped up our efforts in making the Micah Day Center more emotionally supportive and empowering space for the guests. The Micah Day Center team initiated monthly birthday celebration for guests, made available table games, and use music to soften the atmosphere in the space. Once a month, Micah Day Center guests are invited to join a creative expressions class that supports them in finding their voice. Micah Day Center guests are also invited to collaborate with the Micah Day Center team in resolving problems that arise.

The Emergency Assistance Case Manager and the ESG Case Manager actively partner with clients to determine the steps needed for sustainable change by meeting them where they are on their journey. Creating active partnerships between the staff member and the client sets the stage for long-term sustainability for the client.

All clients of direct service programs are asked to complete a client satisfaction survey so that we have data about what we are doing well and what is missing. The client surveys also let us know which service agency partnerships we need to develop on behalf of our clients. We have improved data collection by having all direct service programs use the same reporting categories. As a staff we continue to be excited and profoundly moved by the efforts of many clients to take steps to self-sufficiency.

A Message From the Executive Director

Annual Report2018

Rev. Alice Graham, Ph.D.

41%

28%30%

2018Project Statistics

Total Number of Projects Completed

Total Number of Projects in

Process

Total Number of Projects in

Waiting

Completed In-Process Waiting

Major Rehabilitation & Weatherization Program 3 2 7

Minor Rehabilitation & Weatherization Program 3 2 0

Major Rehabilitation Projects 1 2 8

Minor Rehabilitation Projects 2 0 7

Weatherization Program Projects 7 12 3

New Construction 1

Total 17 18 25

Number of Churches/Organizations Represented by Volunteers 46

Number of Volunteer Work Campers Utilized 616

Number of Volunteer Hours 21,086

Dollar Value of Volunteer Hours $225,088

Thanks to ourVolunteers!

Revenue & Expenses2018 REVENUE

Gifts $555,608.04

Program Fees and Earnings $242,633.23

Investments -$196,784.60

Private Grants $73,869.13

Public Grants and Contracts $528,279.70

Total $1,203,605.50

2018 EXPENSES

Programs and Services $1,406,112.34

Management and General $219,052.15

Fundraising and Public Relations $152,140.86

Total $1,777,305.35

2018 ASSETS

Current assets (cash and investments) $2,457,217.59

Other assets $73,778.19

Property and equipment $1,954,987.96

Total Assets $4,485,983.74

Total Liabilities and Capital $4,485,983.74

2018 HOUSING REHABILITATION & WEATHERIZATION PROJECTS

CLIENTS IN THEREHAB HOUSEHOLDS

2018

Projects Closed 3

Under 17 11

18-24 6

25-34 0

35-44 3

45-54 5

55-61 4

62+ 43

Household Size Max Income (80% Median) Completed or Closed On Waiting List

1 Person $29,150 6 27

2 Persons $33,300 5 8

3 Persons $37,450 4 5

4 Persons $41,600 1 1

5 Persons $44,950 1 2

6 Persons $48,300 1 0Male 18

Female 25

African American 32

Asian 3

Caucasian 8

Hispanic 0*Note: Our qualification guidelines are that we cannot accept clients whose income exceeds 80% of median income. HUD classifies 50% of median income as Very Low income and 30% as Extremely Low income.

Average HouseholdIncome % of Median

for all clients: 44.8%*

Average Household Income % of Median

for all clients: 39.9%*

DAY CENTER FOR THE HOMELESS: MICAH DAY CENTER

MICAH DAY CENTER SERVICES PROVIDEDShowers Taken 4,355Loads of Laundry 2,030Items of Mail Dispersed 2,928Telephone Services & Messages 1,850Computer Access 2,232Hygiene Kits 877State ID’s, State Drivers License, Birth Certificates 12Haircuts Given 358Supplemental Nutrition AssistanceProgram (SNAP) Applications 335Other Services & Resources Provided (Razors, Shoes, Etc.) 1,605

Backpacks 86Blankets 176Bus Passes 177Sleeping Bags 16Underwear 1,250Socks 1,385Shirts 1,177Pants 833Jackets 133Notary Services 94Total 21,909

AGE RANGE

0 - 17 418 - 20 5521 - 30 78

31 - 40 15041 - 50 14751 - 60 170

61 - 70 5971+ 13 Total 676

ETHNICITY

African American 225American Indian 13Asian 21Caucasian 410Native Hawaiian 2Refused/Unknown 5Total 676

41-50 51-60

31-40

71+

21-30

61-70

0-17 18-20

NUMBER OF PEOPLE SERVEDFemale 198Male 475Transgender 3Total 676

Homeless Veterans Served 89

Total Number of Volunteers 268Total Number of Volunteer Hours 843

While working in a certain neighborhood, a few years ago, we noticed a fellow named Marty often sit ting on his porch shucking oysters. Lit tle did we know that Marty and his wife Marlene

would become clients themselves. They approached us for help to repair their floors. When we went in for an inspection, we learned Marty has various health concerns that limits his mobility and his ability to do other things. He shucks oysters to supplement their limited household income. Marty and Marlene live in a raised home and after Hurricane Katrina they had to rebuild. The contractor they used put down oriented strand board (OSB) for the subfloor with no vapor barrier. Because there was no vapor barrier between the soil and the particle board subfloor, the OSB rot ted from the bot tom up. This resulted in soft spots in various places. In the bedroom, the bed fell right through the soft floor. They had pieces of plywood in strategic locations to make sure they didn’t fall through. Not only did they qualify for the Rehabilitation Program we determined they were also eligible for the EnergyWise Weatherization grant program. We were able to move forward on fixing their floors and get assistance for energy efficiency improvements.

Staff and many volunteers of Back Bay Mission replaced all the subfloor and some floor joist that were found to be rot ten. We then painted the whole interior to freshen things up and laid new vinyl plank flooring. Part of the EnergyWise Weatherization grant enabled us to spray closed cell polyurethane foam insulation on the bot tom of the new subfloor. This will provide a vapor barrier that should preclude a recurrence or their earlier subfloor rot problem. Plus, the insulation below the floor will improve energy efficiency and make their home more comfortable.

Last time Benji saw Marty they were so thankful for all the work that was done to improve their living situation. They were excited to add they were get ting ready to at tend the Saints-Steelers game in New Orleans. Marty has been a long time Steelers fan but had never seen a game. Someone gif ted them a pair of tickets to make his dream of seeing his favorite team in action come true.

HOUSING RECOVERY STORY

EMERGENCY SOLUTIONS GRANT PROGRAM

CLIENTS SERVED TOTAL SPENT HOUSEHOLDSRapid Re-Housing 68 $117,432.79 40Homelessness Prevention 63 $132,578.25 31Totals 131 $250,011.04 71

6863

AGE0-17 4318-24 1025-34 2435-44 2045-54 2055-61 861+ 6Total 131

RACEAfrican American 91Caucasian 40Total 131

GENDERFemale 86Male 45Total 131

86

45

Working Together to Assist a VeteranBack Bay Mission received a referral for financial assistance from Oak Arbor in Hat tiesburg, an agency that assist veterans with housing through their Supportive Services for Veteran Families (SSVF) grant. They were able to provide her with housing assistance, but this veteran required additional help with obtaining her pharmacy tech license. Oak Arbor was unable to pay for her registration and background check fee because of the restrictions of the grant. Through our veteran’s support funds, which are unrestricted dollars, we were able to assist this veteran with paying her fee needed for her license through the Mississippi Board of Pharmacy.

DAY CENTER CASE MANAGERThe Day Center Case Manager position is vital to help the homeless population navigate a road to self-sustainability. It starts with a simple conversation and grows from there. Kirsten Hebron was added to the Back Bay Mission staff as the Day Center Case Manager in March 2018. Kirsten starts with get ting to know the guest with a conversation that leads to completing a Needs and Strengths Assessment Survey form. This form provides insight to where the guest is in life and where they would like to be. Kirsten assists the guests with establishing goals and provides the necessary resources to obtain the goals they see for themselves. Kirsten is the catalyst in aiding guests with things they do not understand and provides the resources necessary to obtain self-sufficiency. Kirsten not only helps them on an individual basis but provides opportunities for group integration. Another valuable tool that Kirsten provides is a Creative Expressions class and always makes time to be out in the Micah Day Center to chat with guests. The Day Center Case Manager’s results are now a part of our Annual Report, Direct Client Contact Case Management, and we are excited by the work Kirsten is doing to transform lives.

December is the time of the year when we all open A Night Before Christmas, break out the eggnog, and sing carols by the tree. Our staff at Back Bay Mission keep in the forefront of their minds that not everyone has a mantle to hang their stockings or a chimney for Santa to bring gif ts. This holiday

season we “decked the halls” of the Micah Day Center with a tree, tinsels, stockings, and ornaments made by the guests during our Creative Expressions. This holiday season the guests were treated like a part of our family with hot chocolate with marshmallows, peppermints, decorating their own sugar cookies, and holiday music. As Elf said, “The best way to spread Christmas cheer, is singing loud for all to hear!” The elves at Back Bay Mission know how to carol. Throughout the entire month, with a stereo system donated by missionary elves, we caroled the days away while spreading cheer. We all know Santa makes a list and checks it twice, and we had a lot of “nice” guests, so theses elves did a daily entry in hopes that Saint Nick would soon bring some Christmas spirit for all. With the stockings hung around the halls and the guest’s ornaments shining from the tree, we all set tled in for an afternoon of glee. The guests were all cozy after eating Christmas cake and drinking their eggnog “and what to my wandering eye should appear” but three Back Bay Mission elves spreading more cheer. What cheer did they spread you may ask: 3 tents, 3 sleeping bags, a chair, and a rolling cart. But, that’s not how this story ends, we all know Santa got to work quick: pulling out his bundle of toys like a “peddler just opening his pack” the day center staff knew that Christmas can mean a lit tle more too. Two lit tle boys who come to the center deserved a Christmas full of joy, so these elves put together a Christmas to share with a mom who needed a lit tle more care. Wrappings and bows, tidings and cheer, we “went straight to work.” We filled up their tree then lef t with a nod and exclaimed Happy Christmas to all see you next year!

Before Christmas at the Micah Day Center

COMMUNITY HEALTHINCENTIVES

Participants Classes

Referrals 10

Trainings 3108 10

Individual Cancer Support & Consulting 7

Health Fairs 428 8

Health Trainings in Collaboration with other Organizations 75 3

Total Served 3628

HELP BACK BAY MISSION SAVE MONEY!As a non-profit, Back Bay Mission is continuously seeking ways in which we can improve upon our spending so that we may be able to use funds to the extent at which they are needed.

With the launch of our new Mobile App earlier this year, supporters of Back Bay Mission are now able to view our Annual Report and The Changing Tides from the comfort of their smartphone or mobile device. This will save on printing and mailing cost. Once you have the app downloaded, all you do is click on the drop down menu and select Annual Report or The Changing Tides to see the latest version available. You will be notified by a Push Notification (if you have this option turned on) once a new version of The Changing Tides or Annual Report is available. To opt out of receiving the physical mailings please email your request to lpayne@thebackbaymission.org. Please include your name and address.

Do not have the app yet? It is really easy to load and operate. To download the app please follow these easy steps:

1. Go to the Apple Store or Google Play

2. Search for the free Tithe.ly Church App

3. Download App

4. Open and Search for Back Bay Mission

5. Select Back Bay Mission

6. Explore and Enjoy the New App!

2018 unveiled a new “beacon of hope logo” for Back Bay Mission that highlights our Mission Statement: Strengthening Neighborhoods, Seeking Justice, Transforming Lives.

We also unveiled new logo gear which includes; baseball caps, shirts, aprons, koozies, tote bags and sweatshirts! If you are interested in ordering some merchandise contact the Volunteer Coordinator, 228-432-0301 orvolunteercoordinator@thebackbaymission.org.

DAY CENTER CASE MANAGEDDIRECT CLIENT CONTACT

245

TYPE OF CONTACTClient Contacts 263

New Clients 102

Needs/ Strengths Assessment 121

Job Readiness Workshop 14

Job Referrals 31

Job Placements 13

Labor Finders Presentations 7

Creative Expressions 41

Medicaid Presentation 2

Mississippi Department ofRehabilitation Services (MDRS)Presentation 3

Biloxi Housing Authority Presentation 4

Amos Education Consulting 1

Veterans’ Services 7

SSDI/SSI 6

Open Doors Homeless Coalition 42

Housing (BHA, Region VIII, Market, Public) 29

Coastal Family Health Center (CFHC)- Healthcare for the Homeless* 104

Mental Health Services 30

University of Southern Mississippi (USM)School or Social Work 6

Birth Certificate / Driver’s License / State ID’sForms filled out and filed 40

Verification of Homelessness Department Family Health 37 Department of Public Safety 20 Department of Human Services 3

* reported by CFHC Outreach Workers

GENDERRACE

MALE FEMALE

African American 74 24

Caucasian 89 53

African American & Caucasian 2 0

Native American 1 3

Asian 2 0

Hispanic 1 4

Other: Children 1 2

HOME AT LAST (HAL)

GENDER AGE

HOUSED CLIENTSAfrican American 15Caucasian 15

0-17 5

18-24 1

25-34 2

35-44 4

45-54 3

55-61 10

62+ 5

AGE RANGE

Veterans Served 14

VETERANS

0-17 3

18-24 10

25-34 48

35-44 55

45-54 51

55-61 50

62+ 28

Female 13

Male 17

1515

BRIDGES OUTOF POVERTY

2Graduating Classes in 2018

8Graduating Investigators

in 2018

MISSION STATEMENT Strengthening Neighborhoods, Seeking Justice, Transforming Lives

VETERANS SUPPORT FUNDSSERVICES PROVIDED OCCURRENCES DOLLAR AMOUNT

Pharmacy Tech Registration Fee 1 $90.00

Walmart Gif t Cards 4 $300.00

Greyhound Bus Tickets 2 $123.50

Utility Bills 4 $406.70

Food Purchase - Cancer Patient 1 $111.65

Car Repairs 3 $518.74

Gas for Transportation for Work 5 $58.00

Rental Assistance 9 $1,000.00

Car Payments 7 $968.04

Funeral Expenses 1 $500.00

Hotel Cost 9 $339.77

Dental Co-pay 1 $70.00

ID Card for Employment 1 $17.00

Total 48 $4,503.40

AGE

0-17 20

18-24 0

25-34 7

35-44 7

45-54 6

55-61 6

62+ 2

Total 48

GENDER

Female 23

Male 25

RACE

African American 30

Caucasian 15

Hispanic 3

EMERGENCY SERVICESNUMBER OF PEOPLE SERVED

AGE0-17 11018-24 13125-34 19935-44 23545-54 30655-61 23662+ 178Total 1,395

HOUSEHOLD INCOME$0-12,000 845$12,001-20,000 450$20,000 & Above 100Total 1,395

NUMBER OF SERVICESFood Pantry 3,623Utility Relief 254Rent/Mortgage Assistance 1Birth Certificates & State ID 34Medication Assistance 25Case Management 6Transportation (Bus Tickets) 7Miscellaneous/Other 11Total 3,961DOLLARS EXPENDED TO SERVICES

Food Pantry $6,861.75 ($97,273.61 Food Per Unit Total)Utility Relief $45,655.29Rent/Mortgage Assistance $450.00Birth Certificates & State ID $569.00Medication Assistance $1,564.86Case Management $1,406.26Transportation (Bus Tickets) $925.90Miscellaneous/Other $541.34Total Dollars $57,974.39Total with Food Per Unit Cost $146,414.62

GENDERFemale 760Male 632Trans 3

RACEAsian 44African American 753Caucasian 448Hispanic 142American Indian/ Alaskan Native 8

CHRISTMAS BASKETS & BACKPACKSChristmas Baskets 150Christmas Backpacks 75

P.O. BOX 288 | BILOXI, MS 39533

Annual Report 2018Strengthening Neighborhoods, Seeking Justice, Transforming Lives