annual report - resthaven · the strategic plan 2010-2015 sets parameters for the direction of the...

Annual Report 2013-2014

Outstanding care and support for older people and their carers

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Resthaven IncorporatedOverviewEstablished in 1935 as a Home Mission of the Methodist Church, Resthaven is an aged care community service associated with the Uniting Church in Australia. Every day, Resthaven shares the lives, aspirations, experience and wisdom of more than 9,000 older people and their carers, supporting them to remain independent for as long as possible.

Services are provided throughout metropolitan Adelaide, the Adelaide Hills, Murraylands, Riverland, Fleurieu Peninsula and the Limestone Coast.

Resthaven provides high quality, responsive services according to individual needs and availability. Services extend from basic support to very high care at home, to 24 hours a day, seven days a week, residential aged care at ten locations, as well as respite for carers.

Around 130 people live independently in Resthaven retirement units or apartments.

Community care and support options assist approximately 8,000 older people to live independently at home and maintain their social connections. Services include social support groups, health and wellbeing programs, professional nursing and allied health services, in-home support and clinical care, planned respite for carers, veteran-specific services and assistance with care and housing.

Our workforce of approximately 1,950 employees is supported by around 470 volunteers.

Funding As a charitable, public benevolent institution, Resthaven is separately incorporated and financially independent of the Uniting Church. Resthaven is recognised as a deductible gift recipient by the Australian Tax Office.

Resthaven receives subsidies from governments, grants, client contributions and income from investments, which cover operational expenses and fund capital works. Bequests, donations and fundraising activities assist in maintaining the level of care and services provided.

Respecting DiversityResthaven recognises and embraces the diversity of the Australian community which is reflected in Resthaven’s residents, clients, employees and volunteers.

We strive for excellence in our work with individuals, value inclusion, unity and tolerance, and respect the dignity of each person.

We expect that all staff, volunteers, residents, clients, their families and carers embrace these values and treat each other with mutual respect and understanding, paying due regard to each person’s country of birth, language, culture and beliefs.

Below: Edward Mato and Jennifer Marshall, Resthaven Murray Bridge.

Statement of Purpose Resthaven provides outstanding care and support to older people and their carers.

Resthaven is a diverse community of people: residents, clients, staff, volunteers, families, friends and other stakeholders.

We Value:• Respect• Integrity• Choice• Individuality• Independence• Belonging• Resourcefulness• Safety and Wellbeing.

Strategic Key Areas: The Strategic Plan 2010-2015 sets parameters for the direction of the organisation.

Three key areas which define objectives and action plans are:

1. To provide quality services and support for quality of life outcomes

2. To attract and retain quality staff

3. To undertake service growth and development in a planned and considered manner.

These areas remain dynamic.

Organisational Flow Chart:

ContentsPresident’s Message _____________ 3Resthaven Board _______________ 4Chief Executive Officer’s Review ___ 5Financial Performance ___________ 7Five Year Financial Report ________ 8Revenue & Expense Analysis _____ 11Highlights of the Year __________ 12Our Services __________________ 13Our Workforce ________________ 18Service Quality & Improvement ___ 20Corporate Services ____________ 22

INTEGRITY

EXCELLENCEADVOCACY

SAFETY

QUALITY

PRIVACY

DIGNITYRESPECT

OPENNESS

RESIDENTCLIENT

INDEPENDENCE

SELF RELIANCE

CHOICE

Residents and Clients

Volunteers and Staff

Program Managers

Senior Managers

Executive Managers

Chief Executive Officer

Resthaven Board



Volunteers and Staff

Program Managers

Senior Managers

Executive Managers

Chief Executive Officer

Resthaven Board


Front cover photos (from top, L-R): Murray Dunn (Resthaven Craigmore), Morag Allington and Mai Doan (Resthaven Paradise and Eastern Community Services), Shirlee Blacksell-Johns (Resthaven Paradise), Marjorie Bowyer (Resthaven Paradise), Keith Rodda (Bellevue Heights), Aileen Clarke (Resthaven Craigmore), Ann Cleaves (Resthaven Northern Community Services), Colin Little (Resthaven Mount Gambier), Noel Newcombe (Westbourne Park), Joan Harvey (Resthaven Malvern), and Michelle Rijken (Resthaven Marion Community Services).

Back cover photos (from top, L-R): Brendan Keville (Resthaven Leabrook), Eva Pain (Resthaven Bellevue Heights), Tom McGinn (Community Respite Services), Aynsley Rowe (Resthaven Leabrook), Melva Baldock (105 years young - Resthaven Murray Bridge), Marilyn van Hout and Gladys Pendle (Resthaven Craigmore), George Telfer (Resthaven Westbourne Park), Gill Noolan and Desma Hallet (Resthaven Onkaparinga Community Services) and Sheila Harman (Resthaven Mitcham).


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During the year, I took the opportunity to visit a number of Resthaven sites to meet with the managers, clients and residents.

It is a good way to understand the organisation, but an even better way to understand how Resthaven’s fundamental values play out in the daily life of the people who rely on our services.

Richard Hearn, the Chief Executive, always accompanies me on these visits. We both come away humbled and invigorated by the experience.

During the year, I was also pleased to attend volunteer thank you functions, and the Staff Appreciation Awards, at which we celebrated the commitment of long-serving Resthaven employees and volunteers, who provide such outstanding support to our residents and clients. Their dedication is highly valued, and I extend my sincere thanks to them on behalf of the Board.

President’s Message

The Board also thanks the Chief Executive and the other executive staff and managers who play such a pivotal role in guiding and supporting their teams.

This has been an important year because of the introduction of the Australian Government’s aged care reforms.

The new legislation, which took effect from 1 July 2014, has significant ramifications for the aged care sector.

I sincerely thank all the Resthaven staff who applied themselves unstintingly to the task of implementing the reforms so smoothly across the organisation.

The Resthaven Board is fully engaged and totally committed to the ongoing success of our organisation.

I thank my colleagues for their diligence and support, and commend this report to you.

On behalf of the Resthaven Board, I am honoured to present the 2013/2014 Annual Report.

Below: Mark Porter, President, Resthaven Board and Richard Hearn, Chief Executive Officer, visit Resthaven Mitcham.

Mark PorterPresident, Resthaven Board


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TREASURER Mr Geoff Tully

Fellow, Institute of Chartered Accountants (FCA) • Board Member since 2012 • Member, Board Executive• Chair, Board Finance and

Audit Committee • Member, Board Property Committee • Member, Malvern Uniting Church

Former: • Partner, Price Waterhouse (retired)

PRESIDENT Mr Mark Porter

MEdSt, BA (Hons), BEd, Grad DipT, MACE, MAICD

• Board Member since 2005 • Member, Board Executive • Member, Board Finance and

Audit Committee• Member, Board Governance Committee • Member, Board Property Committee • Headmaster, Woodcroft College • Parishioner, St John’s Anglican Church

Former: • Board Member, State and National Independent

School Associations

DEPUTY PRESIDENT Mrs Lee Sando

Registered Nurse, Certificate in Gerontology • Board Member since 2001 • Member, Board Executive• Chair, Board Governance

Committee• Member, Board Property Committee• Member, Malvern Uniting Church

Former: • Aged care consultant with 25 years experience in

senior management positions • Past President, Australian Nursing Homes and

Extended Care Association

Professor Renuka Visvanathan

PhD, FANZSGM, FRACP, Grad Cert Ed (Higher Education), MBBS, ATCL (Pianoforte) • Board Member since 2011 • Specialist Geriatrician • Director, Aged and Extended

Care Services, The Queen Elizabeth Hospital• Director, Adelaide Geriatrics Training and

Research with Aged Care (G-TRAC) Centre, School of Medicine, University of Adelaide

• Deputy Chair, Steering Committee, Older People’s Clinical Network, SA Health

• Member, Expert Advisory Panel to the Board of Alzheimer’s Australia

• Member, Policy and Planning Committee, Australian and New Zealand Society for Geriatric Medicine (ANZSGM).

Mrs Barbara Sibley

MAICD • Board Member since 2012 • Member, Board Finance

and Audit Committee • State Director, Morgans

Financial Limited Stockbrokers • Director, AAM Adelaide Pty Ltd • Member, Brougham Place Uniting Church • Friend of the Adelaide Symphony Orchestra • Consultant to the Sukula Na Bari School.

Rev Dr Graham Vawser

BA, BD, DipLS, MTh, PhD• Board Member since 2014• Member, Board Property

Committee• Member, Brighton Uniting

Church• Congregation Minister,

Brighton Uniting Church • Governor, Parkin Trust and Parkin Mission

Former: • Moderator, Uniting Church Synod of SA • Chairperson, Uniting Church Presbytery of SA• Member, Prince Alfred College Council• Chairperson, Presbytery of Mount Lofty.

Board ExecutiveResthaven Board

Mr Ben Sarre

MAICD, BA (Hons), Grad Dip. Proj. Mgt. • Board Member since 2011 • Chair, Board Property

Committee • Executive Director,

Habitat for Humanity SA • Member, Seeds Uniting Church, Aberfoyle Park

Former: • Member, Pilgrim School Board • Member, Resources Board, Uniting Church SA

Mrs Suzanne Fuller

Registered Nurse, Certificate in Gerontology • Board Member since 2010 • Member, Board Governance

Committee • Member, Anglican Church

Former: • Aged care consultant with 23 years experience • Director of Care, Hahndorf Aged Care Facility • Commonwealth Nursing Officer• Chair, ACA SA Care Management Executive

Mr Greg Arthur

LLB, MAICD, CTA • Board Member since 2011 • Member, Finance and

Audit Committee • Partner, Mellor Olsson

Lawyers • Board Member, Foundation

Barossa• Member and Former Chairperson,

Taxation Institute of Australia (SA Div.) • Member, Law Society

Board Members

Corporate Governance An aged care community service associated with the Uniting Church in Australia, Resthaven is a separately incorporated Public Benevolent Institution that operates within the scope of the Associations Incorporations Act. The Resthaven Board reports annually to the Uniting Church and is responsible for good corporate governance, focusing on organisational purpose, setting and monitoring strategic direction, operational and financial performance and Board governance policies. The Board is the legal authority of the organisation and is committed to acting responsibly, ethically and with the highest standards of integrity and accountability.

Board members are trustees representing the interests of the organisation’s stakeholders, both constitutional and moral, entrusted to ensure sound management and to achieve the objects of Resthaven.

Operations and revenue generated are solely focused on Resthaven‘s purpose.

Board membership is by invitation, with a majority to be members of the Uniting Church. The Board may co-opt non-Board members to the Board Committees: Property, Governance, Finance and Audit.


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Chief Executive Officer’s ReviewThe 2013/14 Year in ReviewResthaven focuses on the quality of our services, relationships with individuals and assisting them in maintaining or improving their quality of life. We aim to achieve very high standards in this important, day to day work. If these standards are not met, we endeavour to ensure that any issue is rectified with haste.

We respond to the growing demand for services and changing consumer expectations within the highly regulated aged care environment.

The aim of this report is to:

• Provide an overview of the events and happenings across the organisation throughout the year and, in so doing, provide a historical context over time

• Offer transparency about Resthaven and its operations to those directly linked to Resthaven’s community, as well as the general public

• Comment on particular aspects of the external operating environment, such as the aged care reforms, and explain how this impacts on our organisation.

Board MattersResthaven’s Board of well qualified and engaged members continued to provide outstanding leadership to Resthaven throughout the year, improving overall governance and contemporary practice. It continued to refine the governance model, seeking to ensure it maintains a broad awareness of Resthaven’s activities and effectively manage risks.

The Board focuses on Resthaven’s operations, future directions and supports me in my role. The review of Resthaven’s five year Strategic Plan commenced in early 2014, and will guide strategic directions for the next five years.

Rev Dr Malcolm MacArthur retired from the Board on 31 December, 2013, after the maximum three consecutive terms of three years.

We offered our appreciation and thanks to Malcolm for his outstanding contribution at the December 2013 Board meeting.

We welcomed Rev Dr Graham Vawser to the Board in April 2014, and Barbara Sibley commenced a second three year term on the Board from January 2014.

I thank the Board for their support and commitment to monitoring strategic directions, and ensuring a sound financial position, in what has been a tumultuous year in the aged care sector. Their individual efforts are greatly appreciated.

I particularly acknowledge the support of Board President, Mark Porter, as well as the Chairs of Board Committees; Geoff Tully, Lee Sando and Ben Sarre.

Active ContributorsOlder people make an important and positive contribution to our society. Too often, casual assumptions are made that older people are inactive and vulnerable, and do not participate in or contribute to their communities. Such views lack consideration and respect for the important role that older people play in our lives.

Above: The Executive Team. Standing, L-R: Des Itsines, Executive Manager, People, Culture and Risk; Richard Hearn, Chief Executive Officer; Sue McKechnie, Executive Manager, Community Services; Wendy Morey, Executive Manager, Workforce Development and Governance. Seated, L-R: Tina Emery, Executive Manager, Residential Services; David Norton, Executive Manager, Finance and Corporate Services.

The reality is that the majority of older people live independently, with no service support, well into their 80s and 90s. With average life expectancy now in the mid 80s, people have many years of activity and enjoyment in life ahead of them post retirement.

Resthaven actively encourages public recognition of the wisdom and positive contributions made to society by so many older people.

Below: Alfio Pulvirenti, Resthaven Paradise.


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Aged Care ReformsThe industry has faced significant change this year, the most critical being the Federal Government’s aged care reforms. We contributed directly through reviews, and with stakeholders; politicians, advocates, and peak bodies, such as UnitingCare Australia and Aged and Community Services Australia.

Further legislative change, in effect from 1 July 2014, impacts considerably on the sector. The overall intent, by encouraging competition and transparency through information available on the myagedcare.gov.au website, is to improve the care of older people.

A pivotal element is increased consumer choice, with better access to services and a need for simplification of the system. Pricing of services and user contributions are central to the reforms. Government initiatives now require individuals who have the capacity to contribute more to the cost of their care to do so. In residential services, this is evident in the move to price individual rooms for those with the capacity to pay. In home care, it is evident in the extension of means tested charges to part and non-pensioners for the first time.

In principle, Resthaven supports this initiative, to ensure a sustainable aged care system into the future. However, such changes need to be easily understood and applied fairly. A risk with this policy direction is that people may delay accessing home care services due to financial concerns. This could impact on their quality of life, and precipitate premature decline.

The Uniting Church has raised concerns with relevant stakeholders that the means testing introduced within home care packages must be evenly applied.

More emphasis and focus on Consumer Directed Care (CDC), and deregulation of supply within home care, under key CDC principles, has the greatest capacity to reform the overall system, via greater individual control over services and how funds are spent.

In RecognitionI sincerely thank the Executive, Senior and Program Managers for their tireless efforts throughout the year.

My appreciation also to all Resthaven staff who provide outstanding care and support to older people.

At new staff corporate induction sessions, we acknowledge the important, good work undertaken in aged care.

This year, two new Resthaven Coordinating Chaplains were inducted:• Rev Cate Baker for Resthaven

Leabrook and Paradise, and • Rev Frances Bartholomeusz for

Resthaven Murray Bridge. We welcomed the following key people: • Belle Kerr: Relieving Manager • Catherine Willoughby:

Manager, Resthaven Mitcham• Sandra Smith, Manager, Resthaven

Riverland Community Services• Wendy Martin: Manager,

Resthaven Bellevue Heights• Stephen Hooper: Manager,

Corporate Services• Robert Zanin: Manager, Information

Communication Technology.

We appreciated the significant contributions made by:• Jeff Reid: Manager, Maintenance

Services, who had been with Resthaven for 33 years

• Toni Bickley: Manager, Resthaven Marion

• Scott Hill: Manager, Resthaven Bellevue Heights; and others.

We congratulated Peter Jenkin, Resthaven’s Palliative Care Nurse

Practitioner, on winning a palliative care award. This is excellent recognition for the personal contribution Peter has made in his important role, in supporting and assisting residents, clients and families.

Two of our most enjoyable events each year are the ‘Thank You High Teas,’ held at each residential location for all Resthaven volunteers, and the Staff Appreciation Awards, at which employees who have worked at Resthaven for ten years or more are recognised for their significant contributions on a five yearly basis.

Another highlight was the celebrations of the inaugural International Aged Care Open Day on 20 June 2014. Many Resthaven sites opened their doors to the public on this day. Coinciding with the open day was the ‘Celebration of the Older Person’ project at our ten residential sites, where art and craft works by residents were showcased. The talent, wisdom and enthusiasm on show was inspiringly positive.

I also recognise our excellent attention and outcomes related to Work Health and Safety. This was recognised through being awarded ‘superior status’ in our reaccreditation of the WorkCover Self Insurance Scheme.

Looking ForwardResthaven remains focused on working with individuals in their unique circumstance so that they enjoy the best quality of life possible.

Richard HearnChief Executive Officer

Chief Executive Officer’s Review

Below (L-R): Robert Pederick, Richard Hearn and Mark Porter at Resthaven Murray Bridge.

Above: Peter Jenkin, Resthaven’s Palliative Care Nurse Practitioner, is presented with a Palliative Care award at Government House by Dr Mary Brooksbank (left) and Mrs Liz Scarce.


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Financial Performance 2013/14Overview of Financial PositionResthaven recorded a surplus for the year of $7,847,236 (compared with $7,997,101 at 30 June 2013).

At 30 June 2014, net assets/total equity totalled $208,881,602 (compared with $199,278,769 the previous year).

Statement of Surplus or Loss A summary of the surplus for the year is as follows:

2014 2013Deficit from Residential and Client Services ($5,644,846) ($5,587,537)

Revenue Primarily of a Capital Nature $13,492,082 $13,584,638

Surplus for Year $7,847,236 $7,997,101

Residential and client services

Annual operating revenues increased by $4,578,027 (5.0%) to $96,221,561.

The primary source of the increase was government subsidies ($3,236,779, or 4.6%), related to the provision of additional home care services and an increase to residential care funding reflective of the increased care needs of residents.

Resident and client fees increased by $1,340,903, a 6.5% increase over the prior year.

Annual operating expenses increased by $4,635,336 (4.8%) to $101,866,407, the major increase being salaries and other personnel costs of $3,884,536 (5.3%) to $77,491,398.

These increases reflect the continued expansion of Resthaven services and corresponding growth in the number of staff necessary to provide these services, and annual salary increases awarded to staff, consistent with various awards, agreements and undertakings.

Revenue primarily of a capital nature

The annual capital revenues of $13,492,082 remained consistent with the prior year ($13,584,638).

Investment income reduced by $1,016,444 as interest rates continued to remain low.

Prior year investment also included extraordinary capital gains and valuation adjustments. The reduction to investment income was largely offset by increases to resident accommodation fees ($389,482), government accommodation subsidies ($306,833) and bond retentions ($227,796).

Investments achieved a return of 6.90% (2013: 8.42%). Although interest rates are at historically low levels, improving equity markets enabled a reasonable return within the parameters of Resthaven’s financial governance framework and prudential obligations.

Statement of Financial PositionA summary of the financial position as at 30 June 2014 is as follows:

2014 2013Total Assets $328,320,052 $310,821,823

Total Liabilities $119,438,450 ($111,534,054)

Net Assets/Total Equity $208,881,602 $199,278,769

Total assets

Total assets increased by $17,498,229.

Property, plant and equipment increased by a net amount of $18,042,130, from $209,622,010 at 30 June 2013 to $227,664,140 in 2014. This largely reflects work in progress on Resthaven Port Elliot, and the refurbishment and redevelopment at Resthaven Leabrook.

Consistent with AASB 13: Fair Value Measurement, level 2 inputs have been adopted as the valuation basis for land and buildings.

Financial assets decreased in value by $8,400,379, totalling $82,172,780 at 30 June 2014. In addition to the cash generated by operations, financial assets were also used to partially fund the investment in land and buildings that occurred during the year.

Total liabilities

Total liabilities increased by $7,895,396, to a balance of $119,438,450 at 30 June 2014.

Resident loans recorded a net increase of $4,063,993 to a balance of $93,050,342 at 30 June 2014. All resident loans are recognised as current liabilities, reflecting the potential that each loan may be redeemed in the short term.

During the year, repayments of resident loans totalled $18,011,358 (2012/13: $16,968,871).

Provisions for employee entitlements increased by $720,902, to a balance of $12,970,486 at 30 June 2014.

The total number of employees increased from 1,848 at 30 June 2013, to 1,924 at 30 June 2014.

Statement of Cash FlowsCash on hand increased by $6,197,730 to a balance of $9,608,661 at 30 June 2014. This increase was as a result of the following cash flows:

Net cash flows from operating activities

Operating activities generated cash of $15,036,454.

The significant items were the surplus for the year of $7,847,236 and the depreciation expense of $6,943,906.

Cash flow from investing activities

A net outflow of $12,007,078 occurred.

The significant items were the expenditure for property, plant and equipment of $22,759,262 and the inflow of $10,310,376, being the net reduction to investments to partially fund the property, plant and equipment expenditure.

Cash flow from financing activities

Financing activities generated cash of $3,168,354.

The most significant source of funding was the net proceeds of loans from residents, totalling $3,768,354.

Capital CommitmentsAt 30 June 2014, capital commitments totalled $16,791,177, due mainly to the development of a new residential service at Port Elliot and the construction of a building to consolidate the corporate Head Office functions.

General Purpose Financial ReportResthaven has prepared a general purpose financial report in accordance with Australian Accounting Standards, (including Australian Accounting Interpretations) and the requirements of the Associations Incorporation Act (SA) 1985.

David NortonExecutive Manager Finance and Corporate Services


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Five Year Financial ReportStatement of Surplus or Loss

2014 2013 2012 2011 2010$ $ $ $ $

INCOMEResidential and Client Services

Revenue - OperatingDonations 26,521 40,953 65,438 21,411 27,151 Government subsidies 73,791,573 70,554,794 68,154,567 62,065,511 55,941,429 Other revenues 442,801 428,024 1,252,426 494,033 360,964 Residents and client fees 21,960,666 20,619,763 19,183,553 17,485,633 16,005,553

96,221,561 91,643,534 88,655,984 80,066,588 72,335,097

EXPENSES Expenses - Operating Audit, legal and consulting 86,736 96,870 70,675 95,536 113,802 Depreciation and profit/loss on sale of assets 6,953,064 6,532,088 6,499,559 5,584,637 5,172,606 Food and housekeeping supplies 4,013,621 3,781,887 3,674,609 3,218,529 2,935,811 Fuel, light and power 1,788,683 1,810,765 1,440,561 1,207,120 1,102,287 Insurance 238,665 226,470 220,331 185,210 175,993 Laundry and cleaning 1,644,607 1,562,863 1,536,265 1,393,799 1,281,288 Motor vehicle and travelling 1,197,926 1,042,314 949,413 936,086 921,840 Other expenses 1,670,223 1,060,584 497,540 599,066 914,152 Printing, stationery, postage and telephone 909,851 846,473 822,850 792,983 733,369 Rates, taxes and other property expenses 1,143,426 1,116,630 1,003,633 833,909 737,656 Repairs and maintenance 4,555,107 5,395,293 5,870,380 4,710,765 3,443,435 Salaries and other personnel costs 77,491,398 73,606,862 68,296,799 60,728,998 55,376,213 Subscriptions, licences and publications 173,100 151,972 311,208 157,898 84,610

101,866,407 97,231,071 91,193,823 80,444,536 72,993,062

(Deficit) from Residential and Client Services (5,644,846) (5,587,537) (2,537,839) (377,948) (657,965)

INCOME Revenue - Primarily of a Capital Nature Government subsidies 4,551,406 4,244,573 3,641,439 2,868,233 2,567,340 Investment income 4,601,502 5,617,946 4,655,446 4,723,744 4,255,558 Legacies 12,209 12,432 16,749 84,687 854,323 Resident capital retentions 1,877,431 1,649,635 1,511,497 1,595,298 1,294,891 Resident fees 2,449,534 2,060,052 1,707,749 1,144,556 842,335

13,492,082 13,584,638 11,532,880 10,416,518 9,814,447

SURPLUS FOR YEAR 7,847,236 7,997,101 8,995,041 10,038,570 9,156,482


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Statement of Financial Position

2014 2013 2012 2011 2010$ $ $ $ $

ASSETSCurrent Assets Cash and cash equivalents 9,608,661 3,410,931 3,191,340 4,227,498 6,716,822 Trade and other receivables 8,870,996 7,196,061 9,010,114 7,089,289 8,358,844 Financial assets 49,485,619 53,379,366 38,321,254 35,601,323 31,133,098 Other current assets 3,475 19,662 18,881 19,513 44,815

Total Current Assets 67,968,751 64,006,020 50,541,589 46,937,623 46,253,579

Non Current Assets Financial assets 32,687,161 37,193,793 34,461,936 37,367,236 35,154,611 Property, plant and equipment 227,664,140 209,622,010 202,405,574 192,917,386 177,958,175

Total Non Current Assets 260,351,301 246,815,803 236,867,510 230,284,622 213,112,786

TOTAL ASSETS 328,320,052 310,821,823 287,409,099 277,222,245 259,366,365

LIABILITIES Current Liabilities Trade and other payables 100,862,872 93,910,369 90,697,697 87,824,491 84,582,254 Short-term provisions 9,102,007 8,461,191 7,547,139 7,548,634 4,435,171 Other current liabilities 1,555,092 733,101 770,666 635,887 549,850 Borrowings 600,000 600,000 600,000 600,000 -

Total Current Liabilities 112,119,971 103,704,661 99,615,502 96,609,012 89,567,275

Non Current Liabilities Borrowings 3,450,000 4,050,000 4,650,000 5,250,000 4,500,000 Long-term provisions 3,868,479 3,788,393 3,587,597 3,588,556 4,553,324

Total Non Current Liabilities 7,318,479 7,838,393 8,237,597 8,838,556 9,053,324

TOTAL LIABILITIES 119,438,450 111,543,054 107,853,099 105,447,568 98,620,599

NET ASSETS 208,881,602 199,278,769 179,556,000 171,774,677 160,745,766

EQUITY Retained earnings 111,854,909 104,007,673 96,010,572 87,015,531 76,976,961 Reserves 97,026,693 95,271,096 83,545,428 84,759,146 83,768,805

TOTAL EQUITY 208,881,602 199,278,769 179,556,000 171,774,677 160,745,766


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Statement of Cash Flows

2014 2013 2012 2011 2010$ $ $ $ $

Cash flows from operating activities Government subsidies 78,530,484 74,762,843 71,796,006 64,933,744 58,508,769 Investment income received Dividends received 924,847 1,329,587 1,235,259 810,448 666,285 Interest received 4,042,495 3,250,875 3,297,821 2,973,853 2,923,824 Other investment income received 336,936 424,119 64,257 552,472 550,091 Receipts from residents and sundry debtors 24,259,203 23,487,763 23,737,412 20,825,618 19,385,217 Payments to suppliers and employees (93,057,511) (87,589,305) (85,801,468) (72,117,635) (67,457,742)Net cash flows from operating activities 15,036,454 15,665,882 14,329,287 17,978,500 14,576,444

Cash flows from investing activities

Purchase of property plant and equipment (22,759,262) (5,491,142) (17,674,703) (22,368,380) (23,407,732)Proceeds from sale of property, plant and equipment 441,808 845,691 388,477 543,980 285,226

Purchase of investments (24,159,372) (39,314,245) (15,841,659) (21,224,780) (10,363,206)Proceeds from investments 34,469,748 23,532,562 14,577,554 15,411,399 4,995,324Net cash flows used in investing activities (12,007,078) (20,427,134) (18,550,331) (27,637,781) (28,490,388)

Cash flows from financing activities

Proceeds from borrowings - - - 1,500,000 3,000,000 Repayment of borrowings (600,000) (600,000) (600,000) (150,000)Proceeds on loans from residents 21,779,712 22,279,714 20,912,167 18,396,657 25,214,482Repayment on loans from residents (18,011,358) (16,698,871) (17,127,281) (12,576,700) (15,302,156)Net cash flows used in financing activities 3,168,354 4,980,843 3,184,886 7,169,957 12,912,326

Net increase / (decrease) in cash held 6,197,730 219,591 (1,036,158) (2,489,324) (1,001,618)Cash at the beginning of the year 3,410,931 3,191,340 4,227,498 6,716,822 7,718,440

Cash at the end of the year 9,608,661 3,410,931 3,191,340 4,227,498 6,716,822

Below (L-R): Linde Herbst, Karen Forward, Eddie Herbst (client), and Sandy Smith (Manager, Resthaven Riverland Community Services).

Below: Faye Richardson (seated) and Lisa McCann enjoy the garden at Resthaven Mitcham.


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Note: A complete set of the audited Financial Report will be made available upon request.

Salaries

Housekeeping, Energy, Food & Cleaning

Depreciation

Maintenance

Administration

Property Rates & Taxes

A

B

C

D

E

F

Other

Investment Income

Retirement Living

Therapy Services

Home Care

Residential ServicesA

B

C

D

E

F

Other

Investment Income

Resident Capital Retentions

Resident Fees

Government Subsidies

A

B

C

D

E

Revenues by Activity $ %Residential services A 78,804,703 71.8%

Home care B 22,039,558 20.1%

Therapy services C 1,960,183 1.8%

Retirement living D 634,597 0.6%

Investment income E 5,019,075 4.6%

Other F 1,255,527 1.1%

109,713,643 100.0%

Revenues by Source $ %Government subsidies A 78,342,979 71.4%

Resident fees B 24,410,200 22.2%

Resident capital retentions C 1,877,431 1.7%

Investment income D 4,601,502 4.3%

Other E 481,531 0.4%

109,713,643 100.0%

Expenses by Category $ %Salaries A 77,491,398 76.1%

Housekeeping, energy, food & cleaning B 7,446,911 7.3%

Depreciation C 6,953,064 6.8%

Maintenance D 4,555,107 4.5%

Administration E 4,276,501 4.2%

Property rates & taxes F 1,143,426 1.1%

101,866,407 100.0%

Below (L-R): Kerri Lienert, Mary Nelson, Janet Marshall, Lee Lyons, Ann Puust (volunteer), Kath Ewing and Betty Oakley, Resthaven Murray Bridge and Hills Community Services.

Below: Resthaven Paradise & Eastern Community Services’ Keep Fit instructor, Judy McKenzie leads a Chi Ball demonstration.

Revenue and Expense Analysis for the Year ended 30 June 2014


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Left: Every Generation Celebration at Resthaven Marion Community Services

Highlights of the YearEvents• Every Generation Celebration at

Marion in October 2013.

• Christmas Luncheons at all residential sites in December 2013.

• Pancake Day events in March 2014.

• Volunteer ‘Thank You’ High Teas held throughout May 2014, with the theme: ‘Volunteers are Champions!’

• The biennial Movie Day for staff and volunteers was held at the Capri Cinema on 22 June, 2014.

• Careers expos, nursing expos, health and ageing expos, disability expos, and health fairs.

• Many ‘International Aged Care Open Day’ events on 20 June, 2014.

• Resthaven residential sites held exhibitions themed: ‘Celebration of the Older Person – Diversity of Lifestyle Achievements.’

• 20 Years of Resthaven Community Services home care packages.

Chaplain Inductions• Rev Cate Baker was inducted as

Coordinating Chaplain for Resthaven Leabrook and Resthaven Paradise on 20 March, 2014.

• Rev Frances Bartholomeusz was inducted as Coordinating Chaplain for Resthaven Murray Bridge on 8 April, 2014.

Awards• Annual Staff Appreciation Awards

held at the Hotel Grand Chifley, with 105 people attending, including 81 award recipients, on 4 July, 2014.

• Resthaven Palliative Care Nurse Practitioner, Peter Jenkin, won the Palliative Care SA Innovation Award, in June 2014.

• Superior status in WorkCover Self Insurance Scheme reaccreditation.

Above, top: Jane Abbot, Relieving Manager (left), and Stacey Thompson, Manager, Volunteer Services, present volunteer, David Ennis, a gift for 20 years service, at Resthaven Malvern.

Above: Induction of Rev Frances Bartholomeusz (L-R): Board Mark Porter, Board President; Rev Frances Bartholomeusz, Coordinating Chaplain; Dr Deidre Palmer, Uniting Church Moderator; and Barbara Kompier, Manager, Resthaven Murray Bridge.

Left: Coordinating Chaplain Rev Cate Baker’s Induction Service at Resthaven Paradise (L-R): Rev Kingsley Congdon; Rev Sue Langhans (former Coordinating Chaplain); Mark Baker; Helen Baker; Rev Cate Baker, (with daughter); Robyn Willson; and Rev Philip Gardner, Uniting Church Placements Officer.

Above: Resthaven Northern Community Services staff enjoy the Aged Care Open Day on 20 June, 2014. (L-R): Susie Paul, Tracey Bunyon, Ann Mills, Catherine Tintor and Billie Garden.


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Our ServicesResidential ServicesResthaven offers high quality residential aged care at ten sites.

This year, significant work was undertaken to prepare for the government aged care reforms, to be implemented on 1 July, 2014.

During the year, our Craigmore site was reaccredited and Assessment Contact visits were conducted at other sites by the Australian Aged Care Quality Agency. Full compliance was demonstrated.

Upgrades to call bell systems continued across the residential sites. The upgrade of the Digital Enhanced Cordless Telecommunications (DECT) system that provides wireless voice and messaging communication was completed at Resthaven Paradise and Resthaven Leabrook. Upgrades at Resthaven Bellevue Heights and Resthaven Craigmore are planned for 2014/15.

In September 2013, construction commenced on a new residential facility at Port Elliot. Four independent retirement living units are included in the project.

This year, several independent retirement units at Bellevue Heights were refurbished as they were vacated. This included new kitchens, bathrooms, and floor coverings.

A program of redevelopment at Resthaven Leabrook involved the redesign and refurbishment of residential areas to remove shared rooms. All resident rooms are now single rooms with ensuite bathrooms. Construction included eight new retirement living apartments, featuring two or three bedrooms.

There was a turnover of 16 units or apartments at Bellevue Heights, Marion, Malvern, Paradise, and Mount Gambier. Four of the new apartments at Leabrook were occupied at the end of the financial year.

RESIDENTIAL ACCOMMODATION BY LOCATION AND TYPE AS AT 30 JUNE 2014

Location High Care Low Care Respite Total Site Retirement Living

Bellevue Heights 55 43 1 (LC) 99 67

Craigmore 41 45 1 (HC); 2 (LC) 89 -

Leabrook 40 59 2 (LC) 101 8

Malvern 35 39 1 (LC) 75 4Marion 64 91 1 (HC); 3 (LC) 159 37Mitcham 48 57 2 (LC) 107 -

Mount Gambier 53 31 2 (HC); 2 (LC) 88 6

Murray Bridge 52 24 1 (HC); 1 (LC) 78 -

Paradise 43 87 2 (LC) 132 10

Westbourne Park 46 81 2 (LC) 129 -

Notes: Respite places are included in site total; (LC) = Low Care; (HC) = High Care. This distinction will not apply from next year. ‘Retirement Living’ = Independent Retirement Living Units or Apartments of 1, 2 or 3 bedrooms.

Above (L-R): Managers, Residential Care Services, Merilyn Paris (Relieving), Pamela Alde (Resthaven Mount Gambier), Marian Greenshields (Resthaven Westbourne Park), Jane Abbot (Relieving), Wendy Martin (Resthaven Bellevue Heights), Terry Kirkwood (Resthaven Malvern), Anthea Tyler (Resthaven Marion), Catherine Willoughby (Resthaven Mitcham), Belle Kerr (Resthaven Paradise) and Heather Kerby-Eaton (Resthaven Leabrook). Absent: Barbara Kompier (Murray Bridge) and Kerri-Anne Barnes (Resthaven Craigmore).

Right (L-R): Manager, Resthaven Craigmore, Kerri-Anne Barnes, chats to Joyce Deed.


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AdmissionsThroughout the year, there were 384 new permanent admissions to residential care; 171 admissions to low care and 213 to high care. Due to the aged care reforms, this division of care levels will not apply after 1 July, 2014.

There were 331 short term respite admissions. Respite accommodation was occupied for 6,066 days out of a possible 8,142 days (74.5% occupancy).

Approximately 45% of residents have financial disadvantage, a much higher ratio than the prescribed minimum.

Average Age and CentenariansAcross Resthaven, resident ages ranged from 62 to 106 years. The overall average age was 86.8 years. The average age of community clients was 76 years (83 years for those receiving in-home support).

People aged 100 years or more are the fastest growing demographic in Australia. Resthaven centenarians receive a congratulatory message from the Board President. Many feature in newsletter articles and the media.

Our Services

CENTENARIANS AS AT 30 JUNE 2014

Name Site AgeJane (Ann) Bray Resthaven Paradise & Eastern Community Services 100

Doris Mensforth Resthaven Marion 100

Alan Chilman Resthaven Marion Community Services 100

Doris Hicks Resthaven Westbourne Park 100

Joyce Hyde Resthaven Onkaparinga Community Services 100

Olga Stone Resthaven Mitcham 100

Elizabeth Jones Resthaven Marion 100

Edna Hallett Resthaven Western Community Services 100

Sylvia Allen Resthaven Leabrook 101

Alice Campbell Resthaven Mount Gambier 101

Giuseppina Corbino Resthaven Paradise & Eastern Community Services 101

Violet Kay Resthaven Northern Community Services 101

Jantina (Tina) Kuipers Resthaven Paradise 101

Eugenie Muller Resthaven Murray Bridge 101

Beatrice (Ruth) Powell Resthaven Westbourne Park 101

Clara Symons Resthaven Mitcham 101

Florence Jean Starr Resthaven Western Community Services 101

Rosie Penn Resthaven Marion 102

Eileen Amber Resthaven Westbourne Park 103

Isabelle (Fran) Brown Resthaven Community Respite Services 103

Rubina Taylor Resthaven Bellevue Heights 103

Jean Bottomley Resthaven Bellevue Heights 104

Edith Donovan Resthaven Bellevue Heights 104

Elma Lewis Resthaven Leabrook 104

Melva Baldock Resthaven Murray Bridge 105

Irene Harris Resthaven Leabrook 106

Florence Schaffer Resthaven Marion 106

Above (L-R) Dorothy Wilson (99), Irene Harris (106) and Elma Lewis (104), Resthaven Leabrook residents who all celebrated their birthdays on the same day, 17 April 2014.

Below (L-R): Senior Manager, Clinical Services, Leonie Robson; Senior Managers, Residential Services, Darren Pike and Jenny Whitting.

LENGTH OF STAY 1 JULY 2013– 30 JUNE 2014

Length of Stay

Residential Care

Retirement Living

Shortest <1 day 14 days

Longest 16.9 years 25.3 years

Average 3.4 years 6.7 years


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Our ServicesChaplaincyResthaven’s four Coordinating Chaplains provide pastoral care and support, making valuable contributions to the wellbeing of residents. They are available to anyone who wishes to talk or have a companion to spend time with in silence. In their own words, they offer a ‘ministry of presence.’

They are commited to visiting sick and/or hospitalised residents and in connecting Resthaven with the wider church community.

Coordinating Chaplains conduct regular ecumenical worship services and informal Chaplain’s Chats, which are significant gatherings of the resident community. Special effort was made to acknowledge the ‘seasons’ of the year. They are involved in site events, such as Mother’s Day, ANZAC Day, Easter and Christmas. Annual Memorial Services are appreciated by residents and families alike, honouring and remembering those residents who have died in the last year.

Chaplaincy students were supervised by Coordinating Chaplains, who shared their knowledge and introduced them to the various opportunities for ministry that aged care services offer.

Coordinating Chaplains assisted residents to participate in a research study, ‘Music and memory’. This project provided opportunity to engage in personalised music programs, using hand-held devices. This enriched the social and spiritual lives of participants.

Volunteer Chaplains Assistants support the Chaplaincy program, leading discussion groups, church services and friendly visiting, and engaging one-on-one with residents and their families.

Below: Chaplain’s Chat, Resthaven Mount Gambier.

Below: Marie Ryan enjoys cooking activities at Resthaven Westbourne Park.

VolunteeringVolunteers are a vital part of the Resthaven community. They support residents, clients and staff.

This year, volunteering thrived across Resthaven. This was reflected in both the recruitment of 137 new volunteers, a 45% increase from last year, and the 11.6% increase in volunteer hours of support to Resthaven residents and clients, an additional 2,246 hours.

The recruitment process for each volunteer applicant involves a matching and screening process, completion of an application, an interview, reference checking and a police check. Prior to commencing, each new volunteer has an orientation, conducted by Volunteer Services staff, followed by a site orientation upon commencement.

Throughout the year, the ‘In Touch with Volunteers’ newsletter keeps volunteers informed.

Above: Resthaven Mitcham resident, Max Harding, in the internet cafe with volunteer, Duncan Ritchie.

Each year, a thank you event is held in May. At the ‘Volunteers are Champions’ High Teas, we recognised 38 volunteers for their years of volunteering with Resthaven. Three volunteers have served for 30 years, two for 25 years, three for 20 years, five for 15 years, nine for ten years, and sixteen for five years.


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Our Services

Nurse Practitioner, Palliative CarePeter Jenkin was employed by Resthaven in July 2013 as a Nurse Practitioner, Palliative Care, whilst participating in the ‘Aged Care Models of Practice’ project, sponsored by the Australian Government. The project was finalised in June 2014.

The position has been retained, and during 2013/14, services were extended to one community and six residential services sites. It is planned to expand services undertaken by the role across all residential sites.

Better PracticeThis year, Resthaven, together with five partners, continued the Encouraging Better Practice in Aged Care (EBPAC) project, funded by the Department of Health and Ageing. This project aims to develop a clinical mentoring model to increase clinical competence, and improve life outcomes and quality of care for older Australians.

Clinical Mentors focused on specific clinical priorities, and further defined and implemented their mentoring skills to improve knowledge and competence in that clinical priority area. Those involved commenced a portfolio reflecting the clinical mentoring workforce model, and shared what they had learned at a national workshop.

Clinical ServicesMedication ManagementWhether they live at home or in a residential aged care facility, most individuals have their own doctor, who prescribes their medication. Generally, aged care service providers do not employ a doctor.

Medications that are prescribed by doctors and administered at the discretion of the Registered Nurse, such as those on an ‘as needs’ basis, are constantly monitored and reviewed as part of Resthaven’s clinical care practices.

Affirming Resthaven as a quality service provider, results of an independent audit of our medication administration practices were very positive. This excellent result contrasts with alarmist media reports that suggested widespread misuse and overuse of psychotropic drugs in Australian residential aged care facilities.

In April 2014, Resthaven partnered with Monash University and Alzheimer’s Australia via a Dementia Research Grant to undertake the ‘Optimising the use of Medicines in Residential Aged Care’ project. This project aims to review and improve medicine use in aged care facilities, for residents with and without dementia, and raise awareness of under-recognition and treatment of pain. Early results support the positive outcome of the independent medication audit.

In addition, Resthaven Community Services participated in a Health Workforce Australia (HWA) ‘Aged Care Workforce Reform’ project. The aims of this project were to embed a culture of client enablement and self-management in identifying, reporting and addressing risks, and providing education to stakeholders to achieve safe and quality use of medicines.

New educational resources for clients, carers and staff were introduced, and incidents relating to medication management decreased.

Above: Peter Jenkin, Resthaven Palliative Care Nurse Practitioner, with Margaret Tuckwell at Resthaven Malvern.

Community ServicesTwo Decades of in Home SupportResthaven Community Services achieved a milestone in early 2014, celebrating 20 years of delivering aged care package services in people’s homes.

Every week, approximately 7,400 hours of direct services were provided to Resthaven clients living in the community, of whom 36% were male and 64% female.

Approximately 7,500 older people received Resthaven Community Services; 2,576 therapy clients, and 4,924 in-home, community and respite services clients. This is an increase of 7% on the previous year.

Approximately 350,000 visits were made to people’s homes to deliver services, with more than 1.3 million kilometres travelled by staff.

An average of 1,000 people attended our therapy centres each month, with a total of 28,100 episodes of service delivered.

Overall, 27% of our clients had social and/or financial disadvantages and 46% lived alone.

Our integrated service model promoted wellbeing, independence and autonomy for clients to remain positively engaged with their life, aspirations and social contacts.

During 2013, all Resthaven Community Services sites were assessed as meeting the Community Care standards. The next review is in three years’ time.

A successful application to expand home care services resulted in Government funding for an additional 88 home care packages. This reflects a growth outcome of approximately 8%.

To extend the operating base in the eastern metropolitan area, the Highgate office expanded to include a service outlet for Resthaven Paradise and Eastern Community Services at the Resthaven Agedcare Alternatives site.


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Above: Managers, Community Services (L-R), Grant Edwards (Resthaven Paradise and Eastern Community Services), Jillian Schutz (Resthaven Northern Community Services), Franco Parenti (Resthaven Western Community Services), Sandra Smith (Resthaven Riverland Community Services), Cecelia Oxborrow (Resthaven Murray Bridge and Hills Community Services), Deb McDonald (Resthaven Marion Community Services), Elizabeth Southall (Resthaven Limestone Coast Community Services), Carole Matthews (Resthaven Community Respite Services), Manule Harpas (Resthaven Onkaparinga Community Services), and Marilyn O’Connor, Senior Manager, Community Services.

RESTHAVEN COMMUNITY SERVICES CLIENTS AS AT 30 JUNE 2014 Resthaven Community Respite Services

Living with memory loss 96Respite services 657

Resthaven Limestone Coast Community Services

In-home and community support 478Respite services 69Assistance with care and housing for the aged (ACHA)

9

Resthaven Marion Community Services

In-home and community support 464Therapy 875Southern Adelaide Local Health Network (SALHN) chronic conditions

102

Resthaven Murray Bridge & Hills Community Services

In-home and community support 248Respite services 83Assistance with care and housing for the aged (ACHA)

9

Resthaven Northern Community Services

Therapy 916In-home and community support 358

Resthaven Onkaparinga Community Services

In-home and community support Respite services

563

Resthaven Paradise & Eastern Community Services

Therapy 784Respite services 72In-home and community support 549Assistance with care and housing for the aged (ACHA)

55

Resthaven Riverland Community Services

In-home and community support 168Assistance with care and housing for the aged (ACHA)

4

Resthaven Western Community Services

In-home and community support 367Respite services 51

Auspiced Contracts In-home services delivered via partnerships 500TOTAL 7,478

Our ServicesMulticultural ServicesThe proportion of Resthaven Community Services clients with culturally and linguistically diverse backgrounds (CALD) ranged from 14% (average) to 100% for CALD specific services.

Approximately 4% of Resthaven Murray Bridge and Hills Community Services were Aboriginal and Torres Strait Islander peoples (<1% in other services).

Multicultural Project Officer, Priscilla de Pree, maintained strong links with the German, Polish, Chinese, and Serbian communities.

Working in collaboration with the Bulgarian, Czech, Macedonian, Lithuanian, Russian and Slovak communities, the two year ‘Aged Care Discussions’ project was completed. Multilingual resources were produced to increase access to aged care related information.

We responded to approaches from the Islamic Community, commenting on independently resourced research undertaken on their behalf, and making a presentation about aged care at the Islamic Community Centre.

Presentations were given about Consumer Directed Care to the Boards of Multicultural Aged Care Inc, the Ukrainian Community and the Czech Community.

Below: Launch of the ‘Aged Care Discussions’ project at Resthaven Agedcare Alternatives (L-R): Priscilla De Pree, Multicultural Project Officer, with Mirka Rozkova, Board Member, and Alexandra Kovaricek, President, Czechoslovak Club.


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Our Workforce

Above: Joan du Rieu and Karen Neighbour, Lifestyle Coordinator, Resthaven Marion.

RecruitmentResthaven’s workforce of 1,924 employees (1,150 full-time equivalent) comprises 12% full-time, 56% part-time and 32% casual employees.

As a large employer, attracting the right people is critical. There is a continual focus on employee recruitment, retention and development. Resthaven’s strong brand awareness complements recruitment promotions at career expos and in advertising, as well as weekly internet and intranet updates.

All applications and screening processes are centralised. A new e-recruitment system, RecruitOnline, is being implemented to automate the recruitment process.

Industrial RelationsIn consultation with staff and Union representation, three new Collective Agreements were negotiated; the Resthaven Incorporated Residential Aged Care and Community Services Enterprise Agreement (2013 – 2016); the Resthaven Incorporated Allied Health Employees Enterprise Agreement (2014 – 2017) and Resthaven Incorporated Nursing Employees ANMF Enterprise Agreement (2013 – 2017).

Electronic pay slips were implemented in March 2014. Voluntary uptake was approximately 50% at 30 June 2014.

Workplace Gender Equality Act 2012 Resthaven complied with the reporting requirements of the Act.

Criminal History ChecksConducting Criminal History checks for all employees and volunteers is mandatory. There were 1,225 checks conducted for both employees and volunteers in 2013/14. Resthaven was audited by Fit2Work and found to be fully compliant in its processes.

Self-Insured StatusA full evaluation audit was conducted by WorkCover to assess Resthaven’s performance as a Self Insured employer. Completed in January 2014, Resthaven achieved renewal of its registration for a further period of three years at a ‘Superior’ level.

Work Health Safety and Injury ManagementResthaven continued to promote hazard and incident awareness

and reporting, through corporate induction, mandatory training, and internal audits. An increase in reporting reflects a strong safety culture.

Employee Wellbeing Employee Assistance ProgramAn employee benefit that offers confidential free counselling to employees, the Employee Assistance Program was accessed by 59 people this year, consistent with last year.

Influenza Immunisation ProgramA free influenza vaccination was taken up by 43.5% of staff this year.

Early Intervention PhysiotherapyThere was an increase in referrals to this program from 185 in 2012/13 to 244 in 2013/14. The program encourages early reporting and treatment of non-work related injuries.

Work Health Safety Policy StatementResthaven Incorporated accepts that a general duty of care is owed to all Resthaven workers. In line with Resthaven’s Strategic Plan, this duty of care is managed through a planned and systematic risk management approach to managing hazards.

Resthaven is committed to ensuring that work practices and procedures adopted throughout the organisation comply with the standards required by the Work Health, Safety (WHS) Act, WHS regulations, Approved Codes of Practice and WorkCover Self Insured Performance Standards.

Resthaven is committed to providing quality injury management services to all workers who suffer a compensable workplace injury or illness. This entails a commitment to consultation and communication, equitable and effective rehabilitation and claims management.

Officers

As of 1 January 2013, South Australia is aligned to the nationally harmonised Work Health and Safety legislation. A critical area of the new legislation is the removal of the Responsible Officer provisions and introduction of Officers.

Under the Work Health and Safey Act (Act), Resthaven is considered a ‘Person Conducting a Business or Undertaking’ (PCBU) and Resthaven Officers must exercise due diligence to ensure that all duties and obligations consistent with the Act are met.

Key Personnel

In compliance with the Aged Care Act 1997 (Cwth), a Key Personnel Register was kept. This included Board Members, the Chief Executive Officer, Executive, Managers, Assistant Managers and Care Coordinators.

Below (L-R): Raelene Tilly and Jennifer Marshall, Resthaven Murray Bridge.

Above (L-R): Manager, Resthaven Community Respite Services, Carole Matthews, Lynette Penery, ten year Staff Appreciation Award recipient, and Board President, Mark Porter.


19

Our Workforce

Below: Melva Jarvis, Resthaven Murray Bridge.

Employee RecognitionLong term dedication and commitment is recognised annually through Appreciation Awards. This year, 81 staff were eligible to receive awards at five year intervals, from ten years’ service. Awards were presented by Board President, Mark Porter, at an awards luncheon at the Hotel Grand Chifley, and attended by 105 guests.

The ‘25+ Club’ now has 31 employees with 25 or more years’ service.

Workforce DevelopmentThis year, the Workforce Development team focused on core education, mentoring and development activities. Consolidation of the Learning and Development page on the intranet progressed, offering mixed mode education options for employees.

Sites arranged specific education in consultation with Workforce Development.

The Transition to Professional Practice Project (TPPP) for graduate Registered Nurses, with project partners, Helping Hand Aged Care and ECH, was completed in early 2014. The model established by Resthaven proved very successful. The initiative is one way of strengthening the nursing workforce.

Resthaven has a Iong standing, significant commitment to offering student placements at Resthaven sites. Student placements were again a high priority, with 414 students (compared to 369 last year) from eight disciplines benefiting from the opportunity to spend time with older people and Resthaven staff.

Our partnership with the University of Adelaide includes learning ‘Hubs’ at Mitcham, for nursing students, and the Geriatrics Teaching and Research in Aged Care (G-TRAC) centre for medical students, at Paradise.

The first cohort of Chaplaincy students to undertake placement under the supervision of Resthaven Coordinating Chaplains successfully completed their placement in December 2013.

Professional Development FundResthaven encourages employees to enhance their professional expertise through active participation in study. The Professional Development fund was well utilised during the year.

The fund supported Resthaven staff to undertake study programs in courses or workshops of relevance to their work, with 67 staff participating from 23 different job role groups.

Below (L-R): Petya Zhelezanova, TPP participant; Marian Greenshields, Manager, Resthaven Westbourne Park; Julie Tansing, Clinical Nurse, Workforce Development; and Jyoti Gaire, TPP graduate.

APPRECIATION AWARD RECIPIENTS

Years of Service Number of Recipients

10 years 4415 years 1920 years 625 years 830 years 335 years 1Total 81


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Service Quality and Improvement

Below: Mark Porter, Board President, Richard Hearn, Chief Executive Officer, and Wendy Morey, Executive Manager, Workforce Development and Governance, with Dr Victoria Cornell (centre), presenting her thesis in Disaster Management.

Research and InnovationAs a not for profit, public benevolent institution, Resthaven adds value to the South Australian community in a variety of ways, including sponsorship of a free information service, Resthaven Agedcare Alternatives.

Resthaven sponsors research in ageing related areas such as dementia and spirituality, funding post doctoral research awards and a post graduate scholarship with the Alzheimer’s Australia Research Foundation. The research teams are making good progress in their respective areas.

Resthaven is involved with tertiary institutions in a variety of research projects, including consumer directed care, social isolation, workforce and clinical mentoring.

Our commitment to innovation includes an annual internal research project program and a number of specific government supported projects.

Video teleconferencing was introduced to enable remote client consultations, providing increased support for allied health professionals and rural teams.

TRACS ProjectResthaven’s Teaching and Research Aged Care Services (TRACS) project provided an opportunity to focus on building workforce and organisational capacity, and to further develop Resthaven as a centre for learning, teaching and research, bringing together strong academic and clinical leadership.

The project, ‘Preparing an Aged Care Workforce: building the model for teaching and research in aged care,’ refined Resthaven’s student placement model, and reviewed the new employee corporate induction process. A skills audit was undertaken of clinical staff groups. Funding received for an additional six months to extend the project enabled more opportunity to disseminate the project outcomes and information across the organisation.

Scholarships Resthaven actively supports and encourages students to understand the opportunities that exist in the aged care work environment through provision of nursing scholarships at all three South Australian Universities (Flinders University of South Australia, University of South Australia and the University of Adelaide).

A perpetual indigenous student scholarship is funded at the University of South Australia.

The Resthaven 75th Anniversary Scholarships concluded in 2014, with the final four awardees receiving their scholarships for the 2014 academic year. This brought the total scholarships awarded to students at the three South Australian universities to 28. The awardee group included both undergraduate and post graduate students.

In 2012, a doctoral 75th Anniversary Research Scholarship, funded at Flinders University in an area relating to disaster management, was awarded to Victoria Cornell.

During 2013, Vicki completed her research into the lived experience of older people, and its influence upon their approach to disaster preparedness. Her research resulted in new knowledge in this area, which

is of relevance to policy makers and service providers alike. This culminated in Vicki’s award of Doctor of Philosophy for the insights her research offered with respect to the resilience of older people in managing key life challenges.

Additional scholarships are planned for 2015, providing a ‘social dividend’ to the Australian community.

QualityDuring the year, Resthaven implemented many quality and service delivery improvements.

To ensure that residents and clients were satisfied with their services and/or care, feedback regarding service quality was actively encouraged via feedback brochures, focus groups, surveys and general comments.

Nineteen focus groups were held across all Resthaven residential sites. Improvements were also prompted by action requests and feedback. This year, Resthaven received 834 compliments and 271 complaints. All complaints were investigated and appropriate action taken. With every complaint, there was an opportunity for improvement, and many improvements resulted from satisfactorily addressing the issues raised.

The internal quality audit program was reviewed and updated. Improvements were implemented in January 2014.

Above: Resthaven Northern Community Services physiotherapist, Mary Mangelsdorf, with Beatrice Appleton.


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Service Quality and ImprovementDevelopment ProjectsResthaven proactively plans for and responds to increasing demand for aged care services. Recent expansion has extended into priority needs areas, as identified by government planning ratios, such as the South East and the Fleurieu Peninsula.

After more than two years waiting on approvals relating to this development, construction of a major capital project at Port Elliot commenced in late 2013. The facility will offer residential aged care services and independent living for more than 90 people. Construction is expected to be complete by mid 2015.

Another major capital project is the redevelopment at Resthaven Leabrook. Stage 1, consisting of eight apartments for independent retirement living, was completed, with several apartments contracted ‘off the plan’. Stages 2 and 3, which will eliminate shared room accommodation for residents, is due for completion later in the year.

A new office location for Resthaven Western Community Services was purchased at 96 Woodville Road, Woodville. It is being prepared for occupation, with staff and services due to transfer from the leased site on Torrens Road, Kilkenny, in August 2014.

An upgrade to sections of Resthaven Westbourne Park is in the planning stages, whilst a renovation at Resthaven Marion is nearing completion. With long term planning in mind, properties adjacent to both these sites were acquired.

Upgrades to independent retirement living units at Resthaven Bellevue Heights continued.

Planning of a new Head Office at Bartley Crescent/Greenhill Road, Wayville, is in the end stages, with building work due to commence in August 2014. A review of corporate infrastructure is underway. This will inform future infrastructure planning and purchasing.

Above: The second concrete pour at Resthaven’s new development at Port Elliot in February 2014.

Information Communications TechnologyMany new information communications technology (ICT) initiatives were undertaken and projects completed.

An ongoing Proximity Card/Closed Circuit Television (CCTV) project that commenced in 2012/13 aims to improve site security by reducing access/egress points, limiting the need for manual locking of doors by staff, and providing additional CCTV coverage of general areas.

A mobile device management (MDM) system was implemented, to enable remote management and maintainence of smart devices (iPhones and iPads).

A project to trial, review and replace ageing computer tablets used for the AutumnCare system identified the Microsoft ‘Surface Pro’ as the preferred device to replace the portable ‘tablets’ or ‘slates’.

An ongoing project to upgrade the Resthaven intranet commenced. The new framework will improve the intranet with more efficient

content management. A review of the functions enabled systematic centralisation of controlled documents.

Introduction of web based tools enabled Community Services clients and their families to develop their plans of care and service budgets online.

A major enhancement to the Computer Information Management (CIM) database enabled full integration of individualised client budget records with Resthaven’s business systems.

A major project was undertaken to replace the client incident database with an improved, centralised data system for recording client incidents and injuries. It also provides better reporting outcomes to enable trend monitoring to minimise incident reoccurrence and enable timely notification of serious incidents.

Phase two of the Community Services Electronic Casenotes Documentation Project was completed, including a post implementation review. This indicated positive improvements in the quality of client records, and considerable efficiencies.


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Public RelationsResthaven proactively champions the value of older people through an ongoing positive images campaign. A mix of channels is used, building brand awareness and consumer confidence.

MediaThis year, a total of 144 items regarding Resthaven appeared in various media. The majority were positive, and generated by the Public Relations Department.

Issues were managed to protect the public image and brand.

Community engagement was enhanced by monthly guest speaker spots on radio station RPH Adelaide.

Traffic to www.resthaven.asn.au increased, with approximately 3.3 million hits, from 63,390 unique visitors.

The reach of Resthaven’s social media channels expanded, with social media pages on Facebook, Twitter, Google+ and YouTube.

MarketingThe aged care reforms encourage increased competition and consumer choice. Several projects were undertaken to ensure a competitive market presence.

• Promotional filming took place at all residential sites from March 2013 - June 2014, producing a suite of films to showcase all residential services on Resthaven’s website and YouTube channel.

• Professional photo shoots were conducted at all ten Resthaven residential sites to illustrate the different styles of accommodation available. The aged care reforms require all rooms to be priced, and the photographs provide guidance for potential customers on the government ‘MyAgedCare’ website. They also enhance Resthaven’s marketing collateral.

• Old signage was replaced at several sites.

• The on-hold message for phone systems was updated.

• Resthaven was represented at many expos and promotional events.

Internal CommunicationResthaven places a high priority on internal communication, producing internal newsletters for all residential locations, staff and volunteers.

A total of 53 newsletter editions were produced and distributed to sites throughout the year, supplemented by electronic news announcements on the intranet and website.

Environmental ResponsibilityResthaven is committed to sustaining the environment and adapts and maintains systems to achieve this.

New developments incorporate environmentally responsible features such as optimal orientation, water reticulation and recycling, extra insulation, and recycling.

Reduction of waste directed to landfill is a priority.

Corporate Services

Above: Belinda Plush from Resthaven Western Community Services at a community expo.

Below (L-R): Enjoying a day out at the seaside; Maria Nicolaides and Lee Bennetts, Resthaven Onkaparinga Community Services.

ConclusionResthaven respects and values older people, treasuring their wisdom. Resthaven is proud to deliver outstanding aged care and support throughout South Australia.


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Resthaven IncorporatedHead OfficePO Box 327, Unley SA 5061 43 Marlborough Street, Malvern SA 5061

Telephone (08) 8373 0211 E: [email protected]

Corporate Offices:237 Glen Osmond Road, Frewville SA 5063 Telephone (08) 8433 0300

202 Glen Osmond Road, Fullarton SA 5063 Telephone (08) 8206 0100

Aged Care InformationResthaven AgedCare Alternatives1/445 Fullarton Road, Highgate SA 5063 Telephone (08) 8271 3888

Retirement LivingBellevue Heights47 Eve Road, Bellevue Heights SA 5050 Telephone (08) 8370 3756

Paradise61 Silkes Road, Paradise SA 5075 Telephone (08) 8370 3756

Marion12 Township Road, Marion SA 5043 Telephone (08) 8370 3756

Leabrook334 Kensington Road, Leabrook SA 5068 Telephone (08) 8370 3756

Malvern 43 Marlborough Street, Malvern SA, 5061 Telephone (08) 8370 3756

Mount Gambier24 Elizabeth Street, Mount Gambier SA 5290 Telephone (08) 8723 0911

Email [email protected]

Residential ServicesResthaven Bellevue Heights47 Eve Road, Bellevue Heights SA 5050 Telephone (08) 8278 8588

Resthaven Craigmore200 Adams Road, Craigmore SA 5114 Telephone (08) 8254 4008

Resthaven Leabrook336 Kensington Road, Leabrook SA 5068 Telephone (08) 8332 4333

Resthaven Malvern43 Marlborough Street, Malvern SA 5061 Telephone (08) 8272 0222

Resthaven Marion10 Township Road, Marion SA 5043 Telephone (08) 8296 7555

Resthaven Mitcham48 Smith-Dorrien Street, Mitcham SA 5062 Telephone (08) 8271 0639

Resthaven Mount Gambier24 Elizabeth Street, Mount Gambier SA 5290 Telephone (08) 8723 0911

Resthaven Murray Bridge53 Swanport Road, Murray Bridge SA 5253 Telephone (08) 8532 1969

Resthaven Paradise61 Silkes Road, Paradise SA 5075 Telephone (08) 8336 5444

Resthaven Westbourne Park30 Sussex Terrace, Westbourne Park SA 5041 Telephone (08) 8271 3300

Future location: Resthaven Port Elliot50 North Terrace, Port Elliot SA 5212 (Expected completion mid 2015) Email [email protected]

Further InformationFurther information about Resthaven’s services, including pricing and key features for residential accommodation, is available on request by telephoning 8373 0211 or visit:

www.resthaven.asn.au

www.myagedcare.gov.au

www.agedcarealternatives.net.au

Community ServicesResthaven Community Respite Ser-vices31/12 Township Road, Marion SA 5043 6-8 Township Road, Marion SA 5043 36 Sussex Terrace, Westbourne Park SA 5041 Truro Avenue, Kingswood SA 5062 Telephone (08) 8358 3173

Resthaven Limestone Coast Community Services17 Gordon Street, Naracoorte SA 5271 Unit 913 Pavy Drive, Naracoorte SA 5271 1/6 Davenport Street, Millicent SA 5280 Telephone (08) 8762 4389

Resthaven Marion Community Services43 Finniss Street, Marion SA 5043 Telephone (08) 8296 4042

Resthaven Murray Bridge & Hills Com-munity Services88 Adelaide Road, Murray Bridge SA 5253 Shop 5, Victoria Crescent, Mt Barker SA 5251 3/4 Donald Street, Strathalbyn SA 5255 Telephone (08) 8531 2989

Resthaven Northern Community Services16 Gillingham Rd, Elizabeth SA 5112 Telephone (08) 8252 6811

Resthaven Onkaparinga Community ServicesSuite 103 Commonwealth House, Beach Rd, Noarlunga Centre SA 5168 Telephone (08) 8326 3444

Resthaven Paradise & Eastern Commu-nity Services61 Silkes Rd, Paradise SA 5075 111 Hampstead Rd, Manningham SA 5086 1/445 Fullarton Road, Highgate, SA 5063 Telephone (08) 8337 4371

Resthaven Riverland Community Services60 East Tce, Loxton SA 5333 Telephone (08) 8584 5866

Resthaven Western Community Services96 Woodville Road, Woodville SA 5011 111 Regency Rd, Croydon Park SA 5008 Telephone (08) 8345 0577

Email [email protected]

Left (L-R): Resthaven Limestone Coast Community Services Baking Group members Dulcie Winter, Gladys Hales, Liz Southall (Manager), Ruth Read, and Donna Armoogum.

annual report - resthaven · the strategic plan 2010-2015 sets parameters for the direction of the...

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