Annual Report2017-18

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© National Health Co-op Ltd 2018

Corporate office address: 5-7 Lawry Place, Macquarie ACT 2614Postal Address: PO Box 521 Jamison Centre ACT 2614

Phone: +61 (2) 6178 0480

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C ontentsMessages from the CEO & ChairOverview2017-18 resultsUnited Nations goalsFinancialsDirectors & ExecutivesOur partners

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Messages fr om the CEO & C hai r

Adrian WattsManaging Director & CEO

The 2017-18 financial year has been another year filled with significant achievements on the back of the immense effort and commitment by the NHC team.

Over the past 12 months, the NHC has successfully expanded outside the ACT with the opening of its new Clinic in Yass, NSW. The local community has strongly welcomed their new Clinic having accessed well over 1,000 bulk billed consultations in the first few months of operations.

The NHC team is also expending a vast amount of work on the new Clinic at the Australian National University which is sowing the seeds of significant growth in the accessibility of the NHC in Canberra. When this Clinic opens in 2019 the NHC will be within walking distance of thousands of students, residents and office workers, providing unparalleled access to affordable health care to Canberra’s City centre and surrounds.

The local community continues to be highly supportive of the NHC’s work, which is seen through an over 20 per cent increase in patients over the past 12 months and continued good will in the

community for their co-operative.

The NHC is now well on its way to its delivering its objective to provide access to affordable health care for all Australians.

This past year has been another exciting period in the maturing of the NHC. We are now the largest provider of primary health care services in the Canberra region providing services to over 43,000 patients, an increase of 22 per cent from last year.

Over the past 12 months, we have continued the investment in the organisation’s capability and future expansion projects that will provide a solid footing for the organisation going forward, and most importantly, further increase access to affordable health care for our current and future members.

Since August 2017, we have been partnering with the Australian National University (ANU) to support and enhance their health services on campus. This service will further expand in 2019 with the opening of a new health facility in the heart of the campus. This new Clinic will provide services to ANU students, staff and our broader membership. Importantly, this will bring back bulk billing services to Canberra’s city, which is more important than ever with its increasing residential population.

The NHC has also continued its important public education work holding seven member education sessions, which saw hundreds of people learn about various medical conditions and preventative measures they can take.

Our clinics have continued to perform strongly, delivering more than 180,000 bulk billed appointments. I am incredibly proud of this result and the tangible positive impact the NHC is having on our community’s access to affordable health care, and I am excited by what the future holds.

Brian FrithChair

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O verviewThe National Health Co-op (NHC) is a not-for-profit, member owned co-operative that provides affordable medical and healthcare services to the communities where it operates. Our overarching goal is to provide access to affordable healthcare for all Australians, significantly reducing instances of preventable diseases and lessening the personal and societal impact of chronic conditions.

Our beginningThe NHC was formed in response to a lack of General Practitioners in the northwest Canberra region of West Belconnen, a suburban area of 20,000 people. This issue came about due to medical practices progressively closing in the area over the preceding years and an increasing shortage of General Practitioners in the region.

In the hope of addressing this issue, in September 2004 a number of community organisations and local residents convened a public meeting. Out of this meeting, a community representative committee was formed, which included a small executive committee. The executive committee was tasked with trying to find solutions to the situation.

In December 2006, the committee re-formed as a registered co-operative, the ‘West Belconnen Health Co-operative Ltd’. Eventually capital funding was found to enable the opening of its first GP clinic in the suburb of Charnwood in January 2010.

In September 2014, the name was changed to the ‘National Health Co-operative Ltd’ (NHC) in recognition that the Co-op had opened several clinics in the north and south of Canberra and was planning to further expand geographically in Canberra and beyond.

Our futureThe NHC currently employs over 100 medical and administrative staff across nine clinics in Canberra and regional New South Wales. The NHC services approximately 15 percent of the ACT’s population, as well as a significant number of residents in the broader Canberra region.

The NHC is currently in the early stages of a national expansion which will see the establishment of clinics throughout Australia with a priority on areas that are under serviced, particularly in regional locations. The NHC expects that this will require in excess of 200-250 clinics nationally.

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2017-18 results

Access•Over 65

clinicians operating from nine locations

•More than 3,000 afterhours appointments were made available

•More than 4,200 weekend appointments were made available

Yass openingOver 1,000 bulk-billed

consultations to the community.

In October 2017, the NHC opened its first clinic outside of the ACT, taking up

residence in the main street of Yass, NSW. This clinic is providing even greater access to bulk-billing services for local residents, particularly afterhours services, which are

limited in the area.

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Affordability & sustainability•As at 30 June 2018

the NHC had over 43,000 patients, growing at a rate of almost 20 percent for the year

•In 2017-18, the NHC delivered over 180,000 bulk billed appointments over the 12 months

In 2017-18, the NHC delivered

approximately 15,000 bulk billed appointments per month

Featured staff member: Dr Joe Oguns, Medical Director

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In June 2017, the NHC established the Yass Valley Local Community Committee, to provide a formal avenue for NHC members in the Yass Valley to provide feedback and advice to the NHC’s management on the services needed most in their region.

Outreach

2017-18 results cont’d

Hundreds of people have attended various health education sessions covering topics such as:

• Breastfeeding Education

• End of Life Planning

• Endometriosis Awareness, Treatment and Management

• Heart Health

• Managing the Menopause

• Prostate Cancer Awareness

• Skin Cancer & Sun Safety

• Smoking Cessation

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The NHC’s clinical delivery team has continued to expand and now includes over 65 clinicians operating from nine clinics.

ServicesOur services now expand far beyond General Practitioners and Nurses into Allied Health areas such as:

• DiabetesEducation

• Dietetics

• ExercisePhysiology

• Obstetrics&Gynaecology

• Pharmacology

• Psychology

• Physiotherapy

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Innovation & TrainingThe NHC has continued with its strong commitment to clinical excellence and patient outcomes through its ongoing focus on clinician training and utilisation of technology to improve operations and deliver preventive health measures based on data analytics.

2017-18 results cont’d

Key Facts

• AddressingtheGPshortageintheACTbyengagingfiveGPregistrars, with capacity to host up to nine registrars in the future

• ContinuoustrainingofGPsandregistrars through fortnightly education sessions

• MostofourGPshavenowachieved the highly regarded Fellowship of the Royal Australian CollegeofGeneralPractitioners

• Onlineappointmentbookingsrepresent over 23% of total bookings

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The NHC is committed to the United Nations Sustainable Development Goals as a way of contributing to making the world a better place. The Goals were introduced on 1 January 2016 and have been adopted unanimously by the 193 UN member Heads of State. The Goals build on the previous Millennium Development Goals and address the needs of people in both developed and developing countries, emphasising that no one should be left behind.

Goal 3, ensure healthy lives and promote well-being for all at all ages, directly aligns with the NHC’s core ethos and our reason for existing. The NHC is committed to increasing its health promotion and delivery activities to build the health of all Australians. We are doing this by driving our expansion across Australia and partnering with like-minded organisations to assist individuals to live a better life.

More information on the United Nations Sustainable Development Goals is available at www.un.org/sustainabledevelopment

United Nations goals

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2018 2017

Revenue $ $

Patient Fees 8,427,545 7,510,550

Service fees 1,512,878 -

Interest 5,547 3,255

Membership fees 1,042,028 1,190,265

Grants 110,898 102,518

Rent 282,783 325,139

Other revenue 108,707 96,966

Total revenue 11,490,368 9,228,693

Expenses $ $

Accounting, legal and consultants (99,035) (29,500)

Medical supplies (159,372) (158,443)

Finance costs (100,028) (50,925)

Rent expense (577,622) (566,845)

Depreciation (222,103) (202,316)

Employee benefits and on costs (9,447,532) (8,111,192)

Other expenses (698,590) (687,175)

Total expenses 11,304,282 9,806,396

(Deficit) / Surplus for the year 186,104 (577,703)

Total profit / (loss) for the year 186,104 (577,703)

Statement of profit or loss for the year ended 30 June 2018

Financials

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2018 2017

Assets $ $

Current assets

Cash and cash equivalents 734,959 244,993

Trade and other receivables 115,694 57,597

Other assets 251,205 229,983

Financial assets 182,548 182,034

Total current assets 1,284,406 714,607

Non-current assets

Property, plant and equipment 1,409,018 1,425,933

Other assets 14,483 4,483

Total non-current assets 1,423,501 1,430,416

Total assets 2,707,907 2,145,023

Liabilities $ $

Current liabilities

Trade and other payables 621,280 889,513

Provisions 154,657 140,436

Other liabilities 250,000 -

Financial liabilities 770,600 656,560

Total current liabilities 1,796,537 1,686,509

Non-current liabilities

Provisions 10,647 -

Financial liabilities 631,002 374,897

Total non-current liabilities 641,649 374,897

Total liabilities 2,438,186 2,061,406

Net assets 269,721 83,617

Equity $ $

Retained earnings 216,738 30,634

Reserves 52,983 52,983

Total equity 269,721 83,617

Statement of financial position as at 30 June 2018

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Mr Brian FrithChair

PhC, MACP, MPS

Ms Anita PhillipsDirector(through to Aug 2017)

MPA, BA & GD (Soc. Studs), PG Dip (Leg. Studs), AMAASW, GAICD

Dr Warren MundyDirector

FRAeS FAICD BSc (Hons) DipEc MPhil PhD GradDipAppFin MEnvLaw (Hons)

Mr Adrian WattsManagingDirector&CEO

BActSt, BCom, GAICD, CA

Mr Peter CarlinDeputyChair(through to Nov 2017)

BA (Acctng), FCPA

Mr Michael PilbrowDirectorBEc (Hons)

Ms Jennifer BryantDirector(from Nov 2017)

MN (Clinical Ed), BN, GradDipEd

Mr Blake WilsonExecutiveDirector(through to Nov 2017)

GeneralManager, OrganisationalDevelopment

BBA, GAICD

Mr Geoff BuddCompany Secretary

LLM, LLB (Hons), BA (Asian Studies), GD (Legal Practice), FAICD

Mr Roger NicollDirector(through to Nov 2017)

Ms Linda AddisonDirector(from Nov 2017)

MBA, BBM, GradDipCM, GAICD

Dr Joe OgunsMedicalDirector

MBBS, FRACGP, AMC Cert

Ms Greta EvansGeneralManager, Operations and HR

Direct ors & Executives

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Our partnersAs a member owned co-operative, we care about the health of our community. Throughout the year we have continued

to partner with like-minded organisations and we’re honoured to work with our community for the benefit of all.

• Lexus of Canberra

• Migrant and Refugee Settlement Services

• MinterEllison

• Red Cross

• Richmond Fellowship

• Salvation Army – OASIS Youth Emergency Accommodation Network

• Service One

• Uniting Care Kippax

• University of Canberra

• West Belconnen Child & Family Service

• Australian National University

• Barnardos

• Belconnen Arts Centre

• Belconnen Community Service

• Canberra Toyota

• Capital Chemist

• Early Morning Centre

• HCF

• Heart Foundation

• Karinya House for Mothers & Babies

• Lexus of Canberra

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