1 SUMMARY

1.1 The Active Stirling Scrutiny Panel (January 2009) recommendations require: Regular review of the service specification and key performance indicators; assessment of customer satisfaction and Board Member training reporting requirements and joint liaison group working as part of the new governance arrangements.

1.2 On 13 May 2010 Stirling Council agreed annual reporting to Council would be through the Governance and Audit or Executive as appropriate.

1.3 This is the second annual report since the introduction of the Active Stirling/Stirling Council Liaison Group.

2 OFFICER RECOMMENDATION(S)

Executive notes:

2.1 The progress on the annual review of contract;

2.2 The inclusion of customer satisfaction and board member training information in the annual report;

2.3 The overall progress against the 5 key task areas within the Services Contract within the 2010 / 11 budgeted year.

3 CONSIDERATIONS

3.1 The present contract was signed in February 2010. It is presently under annual review as required by the contract and the Active Stirling Scrutiny Panel

The revised contract will include for discussion at the next liaison meeting (16th May 2011)

(i) a commitment to review of the bookings interface between Active Stirling and the Council

STIRLING COUNCIL THIS REPORT RELATES TO ITEM 22 ON THE AGENDA

EXECUTIVE COMMUNITIES & CULTURE

21 April 2011 NOT EXEMPT

ANNUAL REPORT ACTIVE STIRLING 2010/2011

(ii) detailed information on the conclusion of negotiations on Primary swimming arrangements

3.2 The Active Stirling / Stirling Council Liaison Group has met regularly on the 5th March 2010, 9th June 2010, 12th October 2010, 1st December 2010 and 21st January 2011. There are also regular meetings of Kathleen Taylor and Andrew Bain and sub-groups are set up to take forward specific issues such as preparation on the budget terms. Active Stirling have also had a meeting with the Chief Executive, Bob Jack on Active Stirling strategic priorities

3.3 Progress for the 2010 / 2011 budget year is included in the appended report from Active Stirling (Appendix 1)

3.4 One major piece of work reported on as part of the last annual report was the review of the Council support services to Active Stirling. This work has continued in the course of the year with Active Stirling using external consultancy and support and Active Stirling are moving towards independent ledger and IT services in 2011/12

3.5 The scrutiny panel highlighted the need for reporting on customer satisfaction and training of Board members. Both are included in the main report.

4 POLICY/RESOURCE IMPLICATIONS AND CONSULTATIONS

Policy Implications Delete as appropriate

Equality Impact Assessment No Strategic Environmental Assessment No Single Outcome Agreement Yes Diversity (age, disability, gender, race, religion, sexual orientation) No Sustainability (community, economic, environmental) No Effect on Council’s green house gas emissions No Effect

Strategic/Service Plan No Existing Policy or Strategy No Risk No Resource Implications Financial Yes People No Land and Property or IT Systems No Consultations Internal or External Consultations Yes

Equality Impact Assessment

4.1 Active Stirling undertake their own internal equality impact assessment.

Strategic Environmental Assessment

4.2

Single Outcome Agreement

4.3 Active Stirling continue to contribute to two key performance indicators (i) SP23(a) Attendances at Swimming Pools and SP23(b) Attendances at other indoor sport and leisure facilities.

Other Policy Implications

4.4 None at the present time.

Resource Implications

4.5 There has been a negotiated reduction in the cost of primary swimming delivery and a contribution towards savings through Active Stirling taking on costs of support services.

Consultations

4.6 Active Stirling have undertaken a user satisfaction survey.

Council and Executive Only Tick ( ) to confirm

The appropriate Portfolio Holder(s) has been consulted on this report The Chief Executive/appropriate Assistant Chief Executive(s) has been consulted on this report

5 BACKGROUND PAPERS

5.1 Report by Ad-hoc Scrutiny Panel – January 2009

6 APPENDICES

6.1 Active Stirling Annual Report to Stirling Council April 2011.

Author(s) Name Designation Telephone Number/E-mail

Andrew Bain Kathleen Taylor

Active Stirling Head of Communities and Culture

(432326 (44)3388

Approved by Name Designation Signature

Bob Jack Chief Executive

Date 4 April 2011 Service

Reference

APPENDIX 6.1

ANNUAL REPORT TO STIRLING COUNCIL

APRIL 2011

As part of the Services Contract between Active Stirling Ltd (AS) and Stirling Council (SC), there is a Service Level Agreement (SLA) for services to be delivered by AS. The SLA is reviewed and agreed annually by the Liaison Group. The SLA comprises of five key tasks. The following report gives a review of progress against the Contract key tasks, Key Performance Indicators (KPIs) and financial performance of the company. KEY TASK 1 – Strategy Evolution & Development AS 2020 Vision was presented to the Liaison Group at their meeting on ????, and subsequently a presentation was given to the Community Planning Critical Learning Partnership. Annual reports are produced as part of AS AGM each October. A presentation was also made to SC on 2009/10 activity. KPIs have been agreed via the Liaison Group and are presented at each Liaison Group meeting. Annual SPIs are presented each year in line with the Council’s requested timeline. Contract KPIs for 2010/11 are attached as Addendum 1. A user survey was carried out by SC’s research team during October/November 2010. The results are to be discussed at the next Liaison Group meeting on 16 May 2011. Addendum 2 gives the high level results of the user survey. KEY TASK 2 – Sports Development The Sports Development Team comprise of the School and Community Sport Team; the Sports Development and Club Development Team; the Coaching Team and the Outdoor and Adventure Team. The Sports Development Team is renowned nationally as an innovative and excellent deliverer of sport and physical activity in the Stirling Council area. We have been recognised by many other providers, including sportscotland and the Scottish Government as having many examples of good practice and developing new and leading sports initiatives. The Sports Development Team is responsible for creating strong, effective pathways from participation to perfomance. These sporting pathways create and develop links across schools, clubs and communities, recognising the importance of providing opportunities for all. School and Community Sport School and Community Sport in Stirling has continued to evolve and develop over the last year with significant advances in projects and programmes across a variety of our key areas of work. The structure of the team remains the same with six Primary Coordinators and two Secondary Coordinators working across six clusters incorporating 41 primary and seven secondary schools in Stirling. The key successes of Active Schools in 2010/11 have been: • Evolution of a strong partnership with Stirling Council Education Senior Management

Team. • Establishment of a School Sport, Physical Activity and PE Steering Group.

• Integrated work with Sport Specific and Club Development Officers at a cluster level ensuring strong sporting pathways for children to participate in their community support by the deployment of Full Time Coaches and Voluntary Club Coaches.

• A clear volunteering pathway linked to the Coaching Team and Active Stirling Coaching Strategy.

• Comprehensive Education and Training Calendar for teachers, volunteers and coaches across a wide range of sports and physical activities.

• Establishment of Active Nurseries Programme. Partnership with Education Following a range of changes to personnel and structure within Stirling Council’s Education Department, an improved partnership has been developed. This has not only ensured the support of Education’s Senior Managers but has also ensured a key point of contact for operational matters which influence the School and Community Sport Team and Stirling Council’s Schools. Through this partnership a steering group tasked with driving forward School Sport, Physical Activity and PE has been formed that is chaired by the School and Community Sport Manager. This group consists of Primary Headteachers, Secondary School Heads of PE, Education Officers and Active Stirling Operational Managers and aims to address and infleunce the key challenges that are faced in the delivery of these three strands of activity in schools. Integrated work with Active Stirling Sports Development and Coaching Teams The School and Community Sport Team continue to build on the success of their integrated work with Active Stirling’s Sports Development and Coaching Team. This integrated approach sees children in schools given the opportunity to try sports, through the Sports Taster programme, which they can sustain in their community at local clubs. The delivery of this is by local club volunteers but also by our Coaching Team. The programme of Tasters has seen over 5000 pupils engaged and encouraged to participate beyond their school environment. The integrated approach has also benefitted the School and Community Sport Education and Training Programme with more opportunities delivered than previously. 49 courses have been delivered to volunteers from a variety of backgrounds which have educated them in fun sport and physical activities as well as more technical and skills based development in key sports. Active Nurseries Programme The highlight in the School and Community Sport Programme has been the success of the new Active Nurseries programme. This programme has been delivered to thirty nursery establishments and delivers seven sports and physical activities to the children with a focus on developing their fundamental movement skills which will help them sustain a healthy active lifestyle in the future. The programme has been so successful that a wider community programme has evolved which provides classes at this age group during the academic year as well as in holiday programmes. The impact of this programme has been recognised through reports of nurseries by the Care Commission as well as through feedback from the children themselves and their parents.

The School and Community Sport Programme will continue to go from strength to strength as further partnerships evolve and new programmes are delivered which will benefit all children and young people in the Stirling Community. Sports Development The Sports Specific Development officers offer a wide range of sports specific programmes, including pre-school gymnastics, athletics, cricket, curling and ice sports, football, golf, hockey, raquet sports, rugby, swimming and triathlon. All activities provide children and young people with movement skills and abilities. The success of these sports specific developments is due largely in part to the close links with community planning partners, including the Scottish Governing Bodies. This year the emphasis has been on the promotion and development of junior and masters sections at our local clubs; increasing capacities of classes and developing community events. A succesful growth in this area has been the Triathlon Club now having 78 juniors and additional sessions across swimming, biking, running and specific junior events. We have successfully supported the forming of two new clubs: the Stirling Knights Basketball and the McLaren Junior Hockey Club. We have increased the number of ClubSport Stirling Charter clubs from 45 to 56 this year from a total of 105 affiliated clubs. The athletics programme, supported by the Sports Development Team delivered the Stirling Schools Cross Country at Stirling County Rugby Club. There were 450 children from 41 primary schools from P6-P7, boys and girls with spot prizes, individual and team prizes. 200 Pupils from the high schools competed from S1/2; S 3/4/5 and 6. The top 20 in each race represented Stirling at the Regional event in Alloa and Stirling won the overall event. Sports Classes Active Stirling deliver a wide range of sports classes in the communities in Stirling. Table 1 gives an overview of activity during 2010/11 across the school cluster areas.

Cluster

Sessions

Attendees

% Occupancy

Balfron 953 12,102

71%

Bannockburn 535 5,481 57% Dunblane 1,291 14,650 65% McLaren 413 2,952 48% Stirling 3,124 31,456 65% Wallace 8,017 72,222 73% Total 14,333 138,863 69%

Table 1

Coaching The Coaching Team ensure there is a quality service across schools, clubs and the Stirling Community. The team is tasked with ensuring coaching standards in relation to coaching principles, practices, recruitment, education and development are of the highest possible standard. Education and Training In 2010/11 the coaching team in partnership with ClubSport Stirling ran 68 coach education courses with a total of 725 participants attending the courses over the course of the year. We are committed to the investment and development of coaches and coaching within the local community and have awarded a total of 58 scholarships to local coaches and volunteers to support their personal development. Coach Development Programme (CDP) The CDP is a programme that was developed in partnership with the University of Stirling and the Careers Development Centre at the University of Stirling. Each year students apply to become part of this programme; currently we have 17 students active within the programme. The programme is designed to increase students’ employability within the sports development industry when they graduate from University. We have five students that have progressed onto paid employment within Active Stirling. The students are deployed across clubs, community sessions and holiday programmes. Peak Holiday Camps The Peak holiday camps have been a huge success and have also provided coaches and volunteers with the opportunity to gain valuable experience in coaching. Over the course of the Summer, we had 12 volunteers supporting the camps and between them they committed 206 hours of their time; this had a great impact on the success of the camps; the volunteers were rewarded for their efforts and 25% of them have since progressed onto paid coaching work with Active Stirling. Multi-Sport Coaches We have two multi-sport coaches that have delivered a variety of sports sessions within schools, clubs and the local community from January 2011 – March 2011. They have delivered quality sports sessions to 2,751 boys and 2,255 females, these figures go across all ages and abilities and cover schools across all six clusters. Club Development There were three cluster club meetings held in all six clusters with affiliated clubs and ClubSport Stirling Management members in attendance. On average, we had around eight to ten clubs attending these community meetings. The ClubSport Stirling Club Development Working group, supported by the Club Development Officers distributed £19,000 to affiliated clubs in 2010/2011, an increase of £10,000 from the previous year.

There were 15 new Charter Clubs this year, affiliations increased from 99 clubs to 105 and the memebership of the clubs rose from 10,071 to 13,345. Outdoor and Adventure Team The outdoor team deliver a range of activities across three core programme areas. These are the core activity programme, educational support programme and the climbing propgramme. During 2010/11 (tbc) sessions were delivered to (tbc) people across (tbc) activities. KEY TASK 3 – Active Communities and Engaging with Non Engaged Groups Active Living Express

Active Living Express (ALE) at Stirling High School was launched in August 2010 through a request by the Torbrex Community Council and other local residents. Numerous participants of the gym, class & swim scheme have demonstrated significant health benefits through case studies and health checks. Many of the local residents who use the service have complex health issues such as osteoporosis, ME, mental health disorders, visual impairment etc. and have expressed how much the service has improved their condition. In January 2011, the scheme had reached over 200 users since the project began in August 2010, and over 75% of all users have subscribed to the full class, gym & swim membership. From the launch, SHS has had 3,726 class users of the health & fitness programme. Active Stirling/Raploch URC & Jobcentre Plus Partnership In 2010/11 Active Stirling again worked in partnership with the Raploch URC and Jobcentre Plus to deliver three additional eight week courses to enhance the knowledge, employability, qualifications and confidence of residents within areas of depravation, primarily DAF (disadvantaged area funding) residents. The two courses delivered were firstly two x Sports Coaching & Employability where candidates acquired qualifications in SFA Early Touches, First Aid, TOPs, Rugby Leaders, Child Protection, Health & Fitness, PCS and more. The second course was one x Environmental Skills with Sports whereby candidates learned construction based skills coupled with sport and physical activity learning. The courses have been remarkably successful in developing the employability prospects for those who complete the courses. Active Stirling has employed numerous candidates from the courses on a paid and voluntary basis for positions ranging from Facility Team Assistant, Gym Instructor, Sport Coach & Lifeguard. In October 2010, Active Stirling was nominated and won a Diversity Recognition Award for the work carried out in developing and recruiting people from diverse backgrounds – all due to the success of this project and those people involved in delivering the courses. Stirling Walking Network

The Stirling Walking Network continued to achieve its objective of getting people more physically active through walking. In 2010/11 the project averaged nearly 600 walkers per month and in summer 2010.

“The Big Fit Walk” was held in Kings Park and brought all groups together to celebrate walking on one day. The project has over 30 committed walk leader volunteers and there is now different gradings of walks to develop physical activity further from health walks to community walks to the longer paid walks. The project now has walks running within all five of Active Stirling’s recognised cluster areas. The project successfully works in partnership with various organisations including Keep Well Stirling, RSVP (Retired Senior Volunteer Programme), Stirling Council, Volunteer Centre Stirling and Paths For All. In November 2010 the project was chosen by Paths For All to conduct an SROI (Social Return on Investment) Report which demonstrated that for every £1 invested through funders, approximately £8 was returned socially. The success of the partnership project lead to Active Stirling mainstreaming the funding on their own from April 2011 which is testament to the hard work and commitment of the Coordinator and volunteer base. The project will form part of the older people’s physical activity programme from April 2011. The project saw 5,836 walkers take part during the year. Raploch Community Campus The Raploch Community Campus launched a number of new initiatives and programmes during the year including spinning classes, e-spinner virtual spin bike in the gym and a further refurbishment of the gym which increased the complement of cardio machines in that area. The staff at the campus were also heavily involved in the successful implementation of the Active Stirling/URC & Jobcentre Plus project and regularly work in partnership on other Campus based projects with Keep Well Stirling, Youth Space, Stirling Council Employability and Communities Team. A price increase was implemented in December 2010 to remove the Raploch resident membership and ensured concessionary memberships are consistent across Stirling. It is still too early to assess the success of this scheme as monthly members function on a rolling month to month basis, but at present there is a core of 115 regular renewal members per month. The year finished with the launch of a new class timetable at the Raploch and additional class membership option which standardises Active Stirling membership options in line with those offered at The Peak and Active Living Express. These schemes will be reviewed and evaluated during 2011/12. Community Health & Fitness The Community Health & Fitness class team continued to deliver classes across Stirling within different cluster areas. The most successful classes continue to be the senior classes. Due to the success of the senior classes and due to the older people’s population being a high priority in the UK Government’s physical activity agenda, the new emphasis for the programme will be a specialist over 50s programme for the over 50s from April 2011. The programme delivered classes which were attended by 3,887 participants across the Stirling communities.

KEY TASK 4 – Direct Operation and Control of Facilities The Peak

The Peak continued to perform well during 2010/11 with the health and fitness side of the business showing a 10% growth compared to last year. To celebrate The Peak’s 1st Birthday a weekend of Family Activity was organised where over 3,000 people enjoyed the fun. Other key highlights are listed below: • Summer Programme - The Peak Play, Fun and Fit Camps were a great success with 500

kids from 5-13 attending over the five week course. • Stirling Knights Basketball Launch Event. Around 400 spectators now . • Just Add Water / Healthy Hearts event. An NHS Cardio rehab and Scottish Swimming

event initiated by Active Stirling and attended by Shona Robinson MSP. • Swimming Galas – Around 400 kids participating in each of our 4 galas per year plus

500+ spectators per event. • Blair Drummond Curling Club’s 150th Bonspiel • Canadian Curling Tour • Curling Grand Match. Appendix ? gives an overview of user numbers per activity area. Active Living Membership Active Living membership at The Peak remains in its growth phase and shows no sign of plateau at present. Two successful member retention events were conducted in 2010, with both being fully booked. The evenings were evaluated and showed that over 80% of attendees remained members for a minimum of 6 months following the event. Currently the membership base is 3,254 (42 members up on March 2010) Group Fitness – Peak The provision of group fitness classes available at The Peak nearly doubled in 2010/11, finishing the year with over 120 classes running per week. The programme saw 105,628 users through the year which equates to an average of 9,602 users per month. New classes this year were successfully trialled and retained namely; Thumpboxing, Aqua-Jog, Zumba and Stretch & Flex. Three group fitness launches were successfully implemented throughout the year with over 1,000 people attending over the three events. The tremendous success of this programme will be further reinforced in 2011/12 with the addition of the junior health & fitness programme for under 16s. Gym – The Peak The gym underwent a refurbishment in December 2010, which increased the complement of cardio machines, resistance equipment, installed new rubber matting and painting all completed. Active Stirling provided a net investment of £30k for the completion of this work. The refurbishment has been very well received by customers with gym active users (number of members using gym in one month) up to 67% in February 2011, which is up 13% compared with February 2010 (55%).

All gym instructors completed their Level 3 REP’s (Register of Exercise Professionals) award in November 2010, which propels them all to Advanced Instructor level status. This enables staff to conduct personal training sessions to be rolled out in mid 2011 which will be primarily used as a further retention tool to develop our members. Forthbank Performance Sport Centre In May 2010, refurbishment work was carried out on the conference suites and gym area at Forthbank Stadium. This included new brand development and marketing materials for the site. Forthbank Performance Sport Centre re-opened in April 2010. The refurbishment included decoration of all conference suites and common areas on the first floor. All suites were upgraded with state of the art IT/AV equipment including, plasma screen monitors, ceiling mounted projectors, integrated sound system, interactive whiteboard and WiFi throughout. The old gym was also renovated into a Performance Strength and Conditioning Gym with four Olympic lifting platforms, IT/AV provision, watt bikes and associated free weights. Recruitment of conference and events post In conjunction with the refurbishment and the new business model for Forthbank Performance Sport Centre, a conference and event co-ordinator was recruited to drive forward the conference and event business. Katherine Macgregor was appointed to this post and commenced employment in early April 2010. National and international events Over the last year, the Performance Sports Team has been involved in attracting a number of large profile events, as well as supporting National team training across a variety of sports. These include: • June 2010 – Great Britain Basketball Senior Women Training Camp - the GB squad

trained at The Peak for three weeks prior to international competition. As a direct result of their performance at the European Championships, they gained promotion to the top flight of European competition and in doing so qualified for the Olympics in London 2012.

• August 2010 – Germany Women’s Hockey Camp & International match vs Scotland. • July 2010 – USA Hockey Training Camp & International matches vs Scotland & Wales. • September 2010 – UEFA B Licence Coaching Course. • November 2010 – Scotland vs Norway Basketball International match. • October 2010 – National Boccia Championships. • October 2010 – Commonwealth Handover Day (14th October). This was a partnership

event with Stirling Council and saw 3,500 people attend The Peak for a variety of commonwealth sport and cultural activities, including rugby 7s, athletics, lawn bowls and badminton.

• January 2011 – U21 Euro Nations Hockey Championships. This event saw eight European nations compete against each other to be crowned U21 European champions. Belarus became champions, with Scotland finishing in fourth place. The event had a considerable amount of economic and community impact. Total spend by the teams on catering and accommodation amounted to £31,513. Alongside this event, a number of junior hockey initiatives were organised and saw around 100 juniors take part in an indoor hockey tournament.

• February 2011 – Scotland vs Ireland International Hockey match - alongside these events we have also been the base for National Team training and Professional Team training sessions including:

basketballscotland U16-Senior Men & Women Scottish Hockey U21 & Senior Women Scottish Hockey Women’s Commonwealth Games Sqaud Great Britain Curling Men & Women St Johnstone Football Club Scottish Football Association Disability Squads Scottish Rugby Union U20 Squads – S&C Gym.

Estates and Contracts Over the past year, Active Stirling has been constantly reviewing energy consumption at The Peak. Where possible, the controls and running time of various systems / plant have been altered to optimise efficiency and reduce consumption and carbon footprint. During this review it became apparent that the building is now running as efficiently as possible with the current plant and control systems. Therefore we are now working towards developing a strategic plan for the coming years to further reduce our energy costs Energy Consumption Comparisons 2009 / 2010 – 2010 / 2011

Utility

2009/10

2010/11

% Reduction

Electricity 2,791,009 kWh 2,427,426 kWh

13%

Gas 6,559,913 kWh 5,833,132 kWh 11% Table 2

KEY TASK 5 – Co-ordination of Sporting Activities in Council owned facilities, including park, pavillions and open spaces 2010/11 saw the control of parks, pavillions and open spaces return to SC. AS still give advice and support as required on these areas, but no longer have direct managmenet responsbilities. KEY TASK 6 – Co-ordination of Activities at the High Schools and the Community Campus Active Stirling continue to support local provision of sport and physical activity in local schools. The focus during 2010 has been on the development of the Active Living express concept at Stirling High School whilst maintaining the current levels of sports classes and club usage at local schools. Addendum 3 gives an overview of the activites delivered in the school estate.

KPI REVIEW The AS Business Plan directs the work to be completed in orer to deliver the AS 2020 Vision. As part of the Business Plan process KPIs are agreed and reported at each Liaison Group meeting. Appendix 1 shows the KPIs for 2010/11. DIRECTOR TRAINING The AS Board is made up from community volunteers, SC elected members and organisation representatives. As part of the ongoing development of the company, we are committed to CPD training for Directors. During 2010/11, a Directors’ Hand Book was developed and a training session on corporate governance was held in January 2011. The session covered the roles and responsibilities of being a Board Director and a Trustee of a charity. The company is committed to having a minimum of one Director training session in each financial year. FINANCIAL PERFORMANCE 2010/11 whilst being a challenging year, has also shown strong trading by the company. This has led to us posting a surplus of £37,000 which will be reinvested into the programmes and activities we deliver. Table 3 shows the year end position with a comparison to last year.

Actual £

Budget £

Variance £ Corporate Services 291,934 291,184 750Business Dvelopment 2,723,692 2,775,178 51,486Sport 664,932 581,091 83,841Trading 239,877 248,283 8,406SC Management Fee 1,816,973 1,816,973 0 Total income 5,717,408 5,712,709 4,699 Corporate Services 1,746,248 1,545,617 200,631Business Dvelopment 2,792,160 3,075,305 283,145Sport 968,576 921,123 47,453Trading 170,664 170,664 0 Total expenditure 5,677,646 5,712,709 35,063 Net income/expend 39,762 0 39,762

Table 3 In addition to financial and contract performance information the company also completes annual benchmarking with similar organisations. Table 4 below gives an overview of the key benchmark figues for AS.

Benchmark

2010/11

2009/10

Variance

Total user visits 1,096,001 985,290 110,711 Cost per visit £5.16 £5.22 0.06 Management fee as % of income 29% 32% 3% Subsidy per visit £1.64 £1.95 0.31

Table 4 Customer Case Studies As part of our ongoing market research precess we have embarked on a series of customer case studies to profile the range of our users and the impact our people, places and programmes can have. Below is a sample of some of the cases gathered to date: Case Study 1 Female under 20 years of age - gym user. Goals achieved to improve fitness, tone and lose weight. Services used – gym & BTS classes. Case Study 2 Male 50+ gym user. Goals to improve fitness and lose weight. Services used – gym and spin classes. Case study 3 Female 60+ swimmer. Goals to learn to swim. Services used – swimming pool and swim gym programme. Case Study 4 Wheelchair curler.

ADDENDUM 1

KEY PERFORMANCE INDICATORS 2010/11 Active Stirling 11% 3 Action being taken

48% 13 Being monitored

41% 11 On/Ahead of target Sport

Sports Development 2010/11 2010/11 2010/11 2009/10 % of 09/10 Comments

KPI’s Targets Total % Target Total Total SC

SOA SC SLA SG

Number of participants 150,000 140,941 94% 147,628 95% ST/2 KT2/C HEALTHIER

Seasonal drop off as expected due to term dates

Number of classes 16,000 14,510 91% 15,940 91% ST/2 KT2/C HEALTHIER

% Operating Capacity 75% 68% 91% 70% ST/2 KT2/C HEALTHIER

Coaching 2010/11 2010/11 2010/11 2009/10 % of 09/10

KPI’s Targets Total % Target Total Total SC

SOA SC SLA SG

Number of active coaches 606 479 79% 606 79% ST/1/2 KT2/E SMARTER

Number of courses held 49 68 139% 49 139% ST/1/2 KT2/E SMARTER

Number of participants who attended courses 639 725 113% 639 113% ST/1/2 KT2/E SMARTER Number of coach scholarships awarded 72 58 81% 72 81% ST/1/2 KT2/E SMARTER

Active Schools 2010/11 2010/11 2010/11 2009/10 % of 09/10

KPI’s Targets Total % Target Total Total SC

SOA SC SLA SG

Number of Participants Sessions 127,000 66,571 52% 126,572 53% ST/2 KT2/A HEALTHIER Seasonal drop off as expected

Number of Activity Sessions 6,300 3,189 51% 6,253 51% ST/2 KT2/A HEALTHIER

Number of attendees 16,500 8,552 52% 16,344 52% ST/2 KT2/A HEALTHIER

Number of deliverers 462 611 132% 462 132% ST/2 KT2/A HEALTHIER

Health & Fitness 2010/11 2010/11 2010/11 2009/10 % of 09/10

KPI’s Targets Total % Target Total Total SC

SOA SC SLA SG Number of programmes/opportunities 6,000 6,400 107% 5,841 110% ST/2 KT3/A HEALTHIER

Number of participants 150,000 138,277 92% 145,659 95% ST/2 KT3/A HEALTHIER

Lower than expected numbers due to impact of weather

% Operating Capacity 50% 43% 86% n/a n/a ST/2 KT3/A HEALTHIER

Walk About Stirling 2010/11 2010/11 2010/11 2009/10 % of 09/10

KPI’s Targets Total % Target Total Total SC

SOA SC SLA SG Number of programmes/opportunities 380 398 105% 378 105% ST/2/4 KT3/A HEALTHIER

Number of participants 5,500 5,624 102% 5,443 103% ST/2/4 KT3/A HEALTHIER

The Peak 2010/11 2010/11 2010/11 2009/10 % of 09/10

KPI’s Targets Total % Target Total Total SC

SOA SC SLA SG

Number of user visits 850,000 650,181 76% 805,131 81% ST/2 KT4/A HEALTHIER

Lower than expected numbers due to Impact of weather

Number of Active Living Members 3,200 3,996 125% 3,099 129% ST/2 KT4/A HEALTHIER

Brand Standards Audit % 80% 84% 105% 1 118% ST/2 KT4/A HEALTHIER

Forthbank 2010/11 2010/11 2010/11 2009/10 % of 09/10

KPI’s Targets Total % Target Total Total SC

SOA SC SLA SG

Number of user visits 60,000 59,305 99% 47,767 124% ST/2 KT4/B HEALTHIER

Lower than expected numbers due to impact of weather

Number of conference users 17,500 22,623 129% 11,593 195% ST/2 KT4/B HEALTHIER

Number of synthetic pitch users 42,500 36,573 86% 35,344 103% ST/2 KT4/B HEALTHIER Pitches closed due to snow and ice

Raploch Campus 2010/11 2010/11 2010/11 2009/10 % of 09/10

KPI’s Targets Total % Target Total Total SC

SOA SC SLA SG

Number of user visits 20,000 29,605 148% 17,058 174% ST/2 KT6 HEALTHIER

Number of synthetic pitch users 9,000 13,284 148% 6,612 201% ST/2 KT6 HEALTHIER

Number of Active Living Members 500 464 93% n/a n/a ST/2 KT6 HEALTHIER

Stirling High School 2010/11 2010/11 2010/11 2009/10 % of 09/10

KPI’s Targets Total % Target Total Total SC

SOA SC SLA SG

Number of user visits 5,000 4,772 95% n/a n/a ST/2 KT6 HEALTHIER Disruption due to weather and school closures

Number of Active Living Express Members 200 150 75% n/a n/a ST/2 KT6 HEALTHIER

Corporate Support 2010/11 1st April- 1st July- 1st Oct- 1st Jan- 2009/10

Sickness Absence Cum Total

30th June 30th Sep

31st Dec

31st March Actual

3rd Quarter figures up to end of November only

Total no. Sickness hrs 4,023 606 685 1,113 1,539 3,943

Total no. working Hours Available 171,571 51,332 56,699 39,063 49,195 196,289

% Absence 2.34% 1% 1% 2.85% 3.13% 2.01%

2010/11 % of 9/10 1st April- 1st July- 1st Oct- 1st Jan- 2009/10

Customer Comments Cum Total Actual

30th June 30th Sep

31st Dec

31st March Actual

Positive 72 103% 6 12 23 29 70

Negative 184 55% 92 57 67 118 334

Total 256 63% 98 69 90 147 404

ADDENDUM 2

USER SURVEY RESULTS

Customer Survey Results 161110.pdf

ADDENDUM 3 ACTIVITIES DELIVERED IN SHOOLS School PPP Usage

School Wallace High SchoolSports Classes Sessions Attended Area Occupancy 2009/10 2010/112009/10 650 6,524 Pools 93 962010/11 803 8,151 Sports Hall 74 63Variance 153 1,627 Synthetic Pitch 41 40

School Stirling High SchoolSports Classes Sessions Attended Area Occupancy 2009/10 2010/11 Active Living Express 2009/10 2010/112009/10 1,179 12,636 Pools 93 100 * Members 0 1502010/11 2,627 26,809 Sports Hall 89 92 Users 0 2947 ** up to 28/Variance 1,448 14,173 Synthetic Pitch 28 25

School StModens High School * 6 hrs per week booked for community swimming.Sports Classes Sessions Attended Area Occupancy 2009/10 2010/112009/10 12 24 Pools n/a n/a2010/11 27 207 Sports Hall 65 70Variance 15 183 Synthetic Pitch 43 45

School Dunblane High SchoolSports Classes Sessions Attended Area Occupancy 2009/10 2010/112009/10 115 1,988 Pools n/a n/a2010/11 93 1,889 Sports Hall 68 75Variance -22 -99 Synthetic Pitch 19 33

TOTALSports Classes Sessions Attended2009/10 1,956 21,1722010/11 3,550 37,056Variance 1,594 15,884