PA R T O N E 1

A N N U A L R E P O R T 2 0 1 8P A R T O N E

2 A N N U A L R E P O R T 2 0 1 8

• Mr. Jerry BramleyWilmington, NC

• Rev. Pamela CookMyrtle Beach, SC

• Rev. Mary FinkleaEffingham, SC(ex officio)

• Mrs. Joy FisherSalisbury, NC

• Mr. Ted Goins — PresidentSalisbury, NC(ex officio)

• Mr. Cary GrantDurham, NC

• Mr. Eric Hoyle — ChairWinston-Salem, NC

• Mr. Jim HuddleCharlotte, NC

• Mr. Greg HudginsDurham, NC

• Mr. J. White Iddings, Jr.Hickory, NC

• Ms. Joycelyn JohnsonWinston-Salem, NC

• Rev. Jennifer KrushasHigh Point, NC

• Mrs. Frances LambWrightsville Beach, NC

• Mrs. Kaye LeonardLexington, NC

• Mrs. Betty Lohr – Vice ChairHickory, NC

• Mrs. Debbie MartinSalisbury, NC(ex officio)

• Dr. Shannon MathewsWinston-Salem, NC

• Ms. Rosebud W. ReubelRaleigh, NC

• Ms. Eunika SimonsColumbia, SC

• The Rev. Dr. Timothy SmithSalisbury, NC

• Mr. Mark Tonnesen Winston-Salem, NC

• The Rev. Dr. Herman YoosColumbia, SC

Lutheran Services Carolinas Board of Advisors 2018-2019

• The Rev. Dr. James S. AullWhite Rock, SC

• Mrs. Virginia K. AullWhite Rock, SC

• Mr. Wayne M. BachHickory, NC

• Mrs. Terry BellamyAsheville, NC

• Mrs. Sarah W. BenbowCary, NC

• Ms. Maggie BlackwellSalisbury, NC

• Mrs. Beth L. BowmanNewton, NC

• Mr. Larry A. BowmanNewton, NC

• The Rev. Jann BoydLexington, SC

• Mr. Donald E. BumgarnerConover, NC

• Mrs. Nancy S. BumgarnerConover, NC

• Dr. James M. Chapman, Jr.Columbia, SC

• Mrs. Louise DeelyMount Pleasant, SC

• Mr. Tony DeelyMount Pleasant, SC

• The Rev. Dr. David A. DongesColumbia, SC

• Mrs. Donna K. GaitherAlbemarle, NC

• Dr. Robert H. GaitherAlbemarle, NC

• The Rev. Jennifer M. GinnSalisbury, NC

• Mr. Thomas L. GipsonRaleigh, NC

• Dr. David D. Goltra, Jr.Mount Pleasant, SC

• Ms. Sharon D. GraeberGreensboro, NC

• Mrs. Ellen HearneFlorence, SC

• Mr. Perry D. HoodSalisbury, NC

• The Rev. Dr. Thomas W. Hurlocker

Salisbury, NC• Mrs. Betty K. Hussey

Chapel Hill, NC• Mr. Bert E. Joines, Sr.

Winston-Salem, NC• The Rev. David R. Keck, Jr.

Mooresville, NC• Mr. Robert O. Klepfer, Jr.

Greensboro, NC• Dr. Keith R. Kooken

Winston-Salem, NC• Mrs. Ruth D. Kooken

Winston-Salem, NC• Mr. G. Leroy Lail

Conover, NC• Mrs. Lynn Lail

Conover, NC

• Mr. James E. Lippard, Sr.Winston-Salem, NC

• Mrs. Melinda MatthewsGreenville, SC

• Mr. Van MatthewsGreenville, SC

• Mr. James E. MeyersWilmington, NC

• Mrs. Loretta J. MeyersWilmington, NC

• The Rev. William B. Miller-Zurell

Hickory, NC• The Rev. Dr. Jane P. Mitcham

Chapin, SC• Mr. George A. Moretz

Hickory, NC• Mr. Robert A. Mullinax, Sr.

Newton, NC• Mr. Douglas E. Nelson

Clemmons, NC• The Rev. Kevin Ogilvie

Lexington, SC• Mr. James T. Owens

Myrtle Beach, SC• Ms. Mary S. Ponds

Granite Quarry, NC• Mrs. Beth B. Pottle

Wilmington, NC• Mr. Fred A. Reddel, Jr.

Charlotte, NC• Mrs. Nora Sliney

Rock Hill, SC

• Mr. Bill SlineyRock Hill, SC

• The Rev. David A. SloopRaleigh, NC

• Ms. Zandra H. SpencerSalisbury, NC

• Mr. Stephen Stanfield-SwitzerWilmington, NC

• Mrs. Victoria Stanfield-SwitzerWilmington, NC

• The Rev. Dr. Scott J. SuskovicCharlotte, NC

• Mr. Hans TeichCharlotte, NC

• Mrs. Eloise D. ThomasRaleigh, NC

• The Rev. Dr. James R. ThomasColumbia, SC

• Mr. Eric VaughnRaleigh, NC

• Dr. Katrina M. WeirickGreensboro, NC

• The Rev. Andrew F. WeisnerHickory, NC

• The Rev. Gregory B. WilliamsHendersonville, NC

• Mr. David E. YountWinston-Salem, NC

• Mrs. Susan W. YountWinston-Salem, NC

Lutheran Services Carolinas Boards of Trustees 2018-2019

PA R T O N E 3

Empowered by Christ, we walk together with all we serve.

D e a r f r i e n d s ,

2018   was another year of growth for Lutheran Services Carolinas. What was once a single 42-bed nursing

home ministry for North Carolina Lutherans is now a $143 million ministry with more than 2,000 employees serving nearly 8,000 people annually across both North and South Carolina.

It is hard to believe that in less than a year, Lutheran Ser-vices Carolinas will celebrate its 60th anniversary as a health and human services organization and a social ministry of the ELCA (Evangelical Lutheran Church in America). As with many anniversaries, this one will come with celebration and reflection.

Among those celebrated will be LSC employees, about 2,100 mission-driven teammates who form the core of the organization. Just as people must have a strong core for their own personal health, LSC must employ a strong core of teammates to maintain a healthy organization.

Maintaining a quality workforce has always been import-ant, but now LSC is laser-focused on recruitment and re-tention. Regularly reviewing pay and benefits, emphasizing employee training and development, offering scholarship programs and opportunities for advancement, and fostering

employee engagement are just a few of the ways we can show workers they are valued and appreciated. We’ve also begun a new customer service initiative to guide both new and veteran employees in what we call the “LSC Way.”

What is the LSC Way? The LSC Way is a culture of caring and commitment. It is where the organization’s values of compassion, collaboration, faith, integrity, respect, and excellence become both expectations and practices.

At LSC those we serve will always come first. But we know that the best possible gift we can give to those we serve is employees who love their jobs, work honestly, recognize the worth of everyone, and are joyful in their work.

Stay tuned for more — more about growth, more about our 60th anniversary celebration, and more about the LSC Way.

Yours in Christ,

Eric Hoyle,Board Chair

Ted W. Goins, Jr.,President

Above, LSC Board Chair Eric Hoyle presents Trinity Living Center’s Andrea Moore with an LSC Loyal Service Award and at right, LSC President Ted Goins enjoys a ball game with LSC’s Damien McCoy

and Leanice Tyler.

4 A N N U A L R E P O R T 2 0 1 8

2018HIGHLIGHTS

• “Empowered by Christ, we walk together with all we serve,” and last year LSC did a pretty great job of it! In 2018, those using LSC services across the Carolinas reported an overall satisfaction rate of 96 percent. That’s an amazing achievement for an organization providing such a wide range of services to such a diverse population.

• While the number of volunteers remained about the same as last year, the hours contribut-ed grew substantially. The increase was due, in large part, to the contributions of 334 volunteers who supported Disaster Case Management services with more than 3,400 hours of service.

• In September, LSC met disaster face-to-face when Hurricane Florence, the record setting storm that rocked the North Carolina coast, knocked on the door at LSC’s Trinity Grove. Although the senior care community in Wilm-ington remained unscathed, dozens of employ-ees as well as LSC disaster case managers living in the Lumberton area suffered devastating personal losses. Thankfully, the LSC communi-ty, including staff members, residents, donors, and others, rallied in support of the workers, donating thousands of dollars as well as in-kind gifts and supplies.

• The beautiful new Trinity Elms apartments opened December 7, and as of December 31,

22 apartments had been leased, bringing 27 happy new residents to the growing Clemmons campus.

• Construction at Albemarle’s Trinity Place was slowed because of extraordinary year-end rainfall, but work on the assisted living addition is well underway and will result in a net gain of 17 beds.

• More renovations on the Trinity Oaks campus in Salisbury were completed in 2018. The expansion of the assisted living addition at Trinity Oaks independent living was finished and the focus has shifted to renovating resident rooms at health and rehab. The renovations have been funded in part by gifts to the local Changing Spaces campaign.

• Trinity Landing, the new LSC commu-nity for active seniors under development in Wilmington, remains on track to open in late 2021. More than 400 priority deposits have been made by interested residents in waiting.

• LSC Disaster Case Management applied for and received grant funds from Luther-an Disaster Response to serve Hurricane Florence survivors. Monies were also received to continue funding services to survivors of Hurricanes Matthew and Joaquin. In 2018, 337 individuals in South Carolina and nearly 1,400 families in North Carolina were assisted

through LSC hurricane-related disaster assis-tance efforts.

• The number of children served by the LSC Foster Care program grew by 20 percent in 2018. Foster care capacity, that is, the number of foster parents available to care for children, increased slightly in N.C.

• Following extraordinary growth of 156 percent in 2017, the Host Home/Alternative Family Living programs grew an additional 40 percent in 2018. The programs, somewhat similar to foster care, provide care and support to adults with intellectual or developmental disabilities in a traditional family setting.

• In 2018, the LSC Diversity Council was established to promote and celebrate diversity and inclusion throughout the organization. Open to all LSC staff members, the council offers opportunities for frank and honest discussion of a number of issues regarding hiring, training, promoting and retaining a diverse workforce.

• Ted Goins was appointed to the Amer-ican Health Care Association’s Workforce Committee. This will be an important assign-ment for AHCA and for LSC as the dwin-dling workforce issue continues to be one of the most pressing challenges facing health and human service organizations today.

PA R T O N E 5

• Once a residence for homeless female veterans, LSC’s Angels House in Columbia was reimagined last year and is now meeting a great community need by providing short-term respite care for adults with intellectual and/or developmental disabilities – a tremen-dous service for caregiving families.

• In South Carolina, child and family services launched its Transitional Living for Young Adults program. The program focus is on young adults, ages 17 to 25, who have been in foster care or the juvenile justice system, or are homeless or at risk of homeless-ness. Portions of the program are now funded either by the Lutheran Services Carolinas Love One Another campaign or by United Way of the Midlands.

• In 2018 LSC also launched its new Disability Program Services, a comprehen-sive network of community, residential, and support services designed to help adults with varying degrees of disability, including traumatic brain injury, live as fully and inde-pendently as possible.

• LSC’s Trinity Living Center in Salisbury began collaborating with local churches in offering caregivers a much-needed break from the demands of caregiving. Their first effort,

Trinity Living at St. John’s, is a new respite program providing older adults with a wide range of activities including art, music, games and exercise four days a week at St. John’s Lutheran Church, Salisbury.

• LSC’s Love One Another South Carolina synod-wide campaign continues and as of year’s end had raised $822,920.29 for South Carolina child and family programs and services. The campaign will officially end in congregations on December 31, 2019.

• Despite some year-end concerns, Lutheran Immigration and Refugee Service announced that funding for LSC’s refugee resettlement services would continue in 2019 with approximately 100 arrivals predicted for LSC programs. LSC will also contin-ue to serve refugees through other service programs in both the Columbia, S.C. and Raleigh, N.C. offices. Sadly, the overall reduction in resettlement forced the tempo-rary closing of LSC’s office in Charleston.

• In November, LSC received word that it would be able to expand its Transitional Foster Care for Unaccompanied Children by increasing its capacity from eight to 12 children. Last year the South Carolina program drew nationwide attention when

it served five “separated children” who were among thousands forcibly separated from their parents as the result of restrictions placed on families seeking asylum at the U.S. – Mexico border.

• Another LSC ministry drew nation-wide attention of a different sort as 2018 drew to a close. A video of two 90+ year-old Trinity Oaks residents snow sledding on air mattresses went viral, fascinating nearly 7 million social media viewers.

• To ensure that LSC’s residents get the most from their meals, LSC applied for and received a grant of more than $108,000 to improve all aspects of dining at its senior care communities. Called Step Up to the Plate, the grant was made possible by the Centers for Medicare and Medicaid Services (CMS) in partnership with the North Car-olina Culture Change Coalition.

• Trinity Grove in Wilmington was rec-ognized by the American Health Care Asso-ciation/National Center for Assisted Living with a Commitment to Quality Award at its 69th Annual Convention and Exposi-tion.  The awards program, implemented by AHCA/NCAL in 1996, recognizes programs dedicated to quality care.

2018HIGHLIGHTS

6 A N N U A L R E P O R T 2 0 1 8

LSC by the numbersNearly 2,100 Lutheran Services Carolinas staffers, along with 2,898 donors, 2,855 advocates, and 1,470 volunteers,

improved the lives of more than 7,981 Carolinians in 2018. Across the states:

425,418 days of residential services were provided to 2,829 North

Carolina seniors.

207 seniors lived more successfully at

home because of adult day and home care

services.

449 senior caregivers received support, education, and information and referral services though LSC programs and initiatives.

254 unaccompanied children as well as 33 children in

transitional foster care were protected by devoted staff

and foster parents.

2 survivors of human trafficking received ongoing

compassionate care.

459 children were shielded by dedicated foster care parents and LSC case workers.

27 veterans received housing,

hope, and dignity.

67 people battling severe and persistent mental illness

found hope and support.

178 men and women with intellectual and/or developmental disabilities reached their greatest potential.

22 children found loving adoptive homes and 26 other adoptions

were readied for completion. Eight other individuals, as well as 139 families, received other adoption

related services.

108 newly arrived

refugees were

welcomed to the United

States.

591 other refugees received

continued support and

encouragement.

337 individuals in South Carolina and 1,398

families in North Carolina were assisted though LSC hurricane-related disaster

relief efforts.

70 South Carolina

residents were served through a partnership

with the AmeriCorps

VISTA program.

90 people received guidance

through the LSC counseling

center.

251 adults and 436 children (249 families) avoided

homelessness through LSC’s

supportive housing network.

E X P E N S E Sg Residential Care | 40% g Foster Care | 34.4% g Refugee & Immigrant | 9% g Disaster Case Management | 8.8%g ACT (Assertive Community Treatment) | 3.7% g Adoption Services | 2.1%g Supportive Housing | 1.5% g Veterans Services | .5%

C O R E V A L U E SCompassion: Recognize the unhappiness of others and act to change it.Faith: Love, serve, and be joyful in your work. Support and forgive.Integrity: Work honestly, seek help, admit failure.Excellence: Any job worth doing is worth doing well. Strive for excellence.Respect: Recognize the gifts and worth of everyone.Collaborate: Trust, enjoy, and cooperate to enrich your workplace.

Revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . $24,180,234Expense. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25,142,863Net Operating Income . . . . . . . . . . . . . . . . . . . .(962,629)Contributions* . . . . . . . . . . . . . . . . . . . . . . . . . . . 813,866Total Operating Income& Contributions . . . . . . . . . . . . . . . . . . . . . . ($148,763)

P R O G R A M SB Y S T A T E

g North Carolina | 52.2% g South Carolina | 47.8%

LSC Child and FamilyO P E R A T I O N S S T A T E M E N T

E X P E N S E S

g Program Services | 82.5% g Interest & Depreciation | 9% g Administration | 8.5%

LSC Senior ServicesO P E R A T I O N S S T A T E M E N T

Revenue . . . . . . . . . . . . . . . . . . . . . . . . . . $111,531,359Expense. . . . . . . . . . . . . . . . . . . . . . . . . . . . 110,808,906Net Operating Income . . . . . . . . . . . . . . . . . . . . 722,453Contributions* . . . . . . . . . . . . . . . . . . . . . . . . 1,468,176Total Operating Income& Contributions . . . . . . . . . . . . . . . . . . . . . $2,190,629

PA R T O N E 7

2018F I N A N C I A L

S T A T E M E N T

Lutheran Services Carolinas senior services had a favorable financial year for the most recent period ending September 30, 2018, with an oper-ating income of $722,453. When adding to this total contributions, the change in unrestricted net assets grew to $2,190,629. LSC’s nursing facilities enjoyed strong occupancy of 92.9% throughout the year, but lower than prior year averages. Both retirement communities, Trinity Oaks in Salisbury and Trinity View in Arden, posted strong operating incomes to offset the lower-than-planned nursing facility financial performance. 

 For LSC child and family ser-

vices, the 2018 fiscal year was a difficult one, with an operating loss of ($929,629). When contributions were added in, the change in unrestricted net asset totals was reduced to ($148,763). Staffing pres-sures added increased costs to group home programs and changes in the IAFT (Intensive Alternative Family Treatment) pro-gram also increased costs. The loss of some IAFT placements as well as additional overhead costs added to the expense burden. Program reviews are now underway to po-sition LSC child & family services to reduce losses in 2019 with the goal of

breaking even when taking into account unrestricted

contributions.

g Medicaid | 52.2% g Private Pay | 31.8% g Medicare | 11.4% g Insurance | 4.6%

N U R S I N G H O M E

O C C U P A N C Y

*Does not include in-kind contributions(contributions of goods).

LSC Administrative Office1416 S. Martin Luther King, Jr. Ave.Post Office Box 947 Salisbury, N.C., 28145704-637-2870

LSC Charlotte Office501 N. Tryon Street Post Office Box 30066Charlotte, N.C., 28230704-940-3333

LSC Columbia Office1118 Union St.Columbia, S.C., 29201803-750-9917

LSC Raleigh Office4020 Wake Forest RoadSuite 301Raleigh, N.C., 27609919-832-2620

Lutheran Services Carolinas is a 501(c)(3) nonprofit health and human services organization and a social ministry serving children and families in North and South Carolina and older adults in North Carolina. Comments or questions regarding the 2018 LSC Annual Report should be directed to Mary Ann Johnson, director of community relations, mjohnson@LSCarolinas.net, or by calling 704-637-2870.