annual report 2017 - credit bureau

ANNUAL REPORT 2017Credit Bureau Cambodia

1200-200

5TH ANNIVERSARYOF TRANSPARENT CREDIT INFORMATION SHARING

IN THE KINGDOM OF CAMBODIA

3CREDIT BUREAU CAMBODIAANNUAL REPORT2017

4CREDIT BUREAU CAMBODIA

ANNUAL REPORT2017

HIGHLIGHT OF KEY MILESTONES

CBC Launched on March 19th 2012 in order to managefair, transparent and well-managed credit market.

After one year operation ofCBC, Cambodia’s ranking related to Getting Credit inthe World Bank Group reportremarkably reduced by 46%(from 98 in 2012 to 52 in2013).

2012

2013

CBC achieved on point which the reports for members reached up to 3 different solutions such as Customer Credit Report, Portfolio Monitoring Service and Portfolio Review Service.

2014

CBC launched K-Score, the solution that allows all members to measure the applicants’ potential credit risk and preditcs the likelihood of payment default.

2015

CBC had 132 memberinstitutions in total including 37 commercial banks, 13 specialized banks, 7 MDIs, 60 MFIs, 10 leasing companies,and 5 rural credit operators; CBC also launched this year another service called Customized Solution, a comprehensive data analaytic service tailored to marketdemands.

2016

CBC celebrated its 5th

anniversary and awarded members which showed their excellence to CBC and the best contributionto financial sector. CBCcontributed to improve world ranking (by world bank group) related to theGetting Credit in Cambodiaby number 7.

2017



ANNUAL REPORT2017

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Committees of the Board DirectorsCBC’s SolutionsOur PeopleOur CommunityMember Working CommitteeCambodia at a Glance Credit Market Overview Demographic Situation Credit Application Credit Performance Credit Quality

Highlight of Key MilestonesCompany ProfileThe Importance of CBCCorporate GovernanceChairwoman’s MessageCEO’s MessageOur Vision and MissionOur Core ValuesOrganizational ChartBoard of DirectorsManagement Team

CONTENTS



ANNUAL REPORT2017

CORPORATE GOVERNANCE

Credit Bureau Cambodia (CBC) is the leading provider of financial information, analyticalsolutions, and credit reporting services to financial institutions and consumers in theKingdom of Cambodia.

With strong support from the National Bank of Cambodia (NBC), the Association of Banks in Cambodia (ABC), the Cambodia Microfinance Association (CMA), and the InternationalFinance Corporation (IFC), a world-class private credit bureau was initiated in responseto the demands of Cambodia’s financial sectors to run a fair, transparent, and well-managedcredit market to support the country’s economic growth. A Credit Bureau WorkingCommittee was formed to initiate the formation of the Credit Bureau. Subsequently, the request for proposal (RFP) was issued and the selection of a vendor partnership was finalised in 2010. The Prakas on Credit Reporting was passed in May 2011 and CreditBureau Cambodia (CBC) was officially launched on March 19, 2012.

CBC assists its customers in managing the risks and rewards of commercial and financialdecisions. Using our comprehensive suite of credit reporting tools, we foster anunderstanding of individuals, markets, and the Cambodia economy. We help organisations find, develop, and manage customer relationships to make their businesses more profitable.

In addition, CBC also promotes greater financial stability by providing accurate real-time data to consumers and industry that helps them control the financial aspects of their business. We help businesses in Cambodia prevent fraud, manage credit risk, and automate decision making. CBC also helps individuals in Cambodia to check their credit report to ensure that they have access to financing and prevent identity theft. As of 2017, CBC has more than 140 members including banks, microfinances institutions, leasing companies, and rural credit institutions.

By using CBC’s solutions, the public and financial institutions could access considerable benefits ranging from the empowerment of credit profiles to financial institutions to better managing their credit performance and operation efficiency. The country, on the other hand, can enjoy stable financial industry growth and economic development.

FOR CONSUMERS:

FOR THE FINANCIAL SECTOR AND THE ECONOMY:

COMPANY PROFILE THE IMPORTANCE OF THE CBC

Improve access to credit with reasonable interest rates based on their historical payment behaviour and profile.Increase efficiency of loan evaluations which can result in faster loan processing,enabling consumers to get access to finance faster than before.Clients are empowered to apply for credit with different lenders, thus increasingcompetiveness and stimulating credit innovations.Help out default-prone borrowers to restore their negative credit profiles so they canhave access to credit with potentially lower interest rates.

Broader and fair access to credit - decreasing the information gap between borrowers and lenders; expanding access to credit and lowering the cost of credit for good borrowers.Better loan performance - allowing lenders to accurately evaluate risks and improve portfolio quality.Over-indebtedness prevention - allowing lenders to sight total credit liabilities withcalculated repayment capability for better credit or loan decision making.Improve profitability - introduction of credit scoring and automated underwriting, thus lowering lenders’ operational costs in retail and SMEs lending.Stability in the financial sector – positive economy-wide effects; support banksupervision and systemic risk monitoring.Increase competition and responsible financial practices.



ANNUAL REPORT2017

Credit Bureau Cambodia (CBC) is jointly invested in by national and international parties with the listed shareholders as follows:

SHAREHOLDER STRUCTURE

I. Credit Bureau Holding (Cambodia) Limited (CBHC)

Credit Bureau Holding (Cambodia) Limited (CBHC) is a Cambodian incorporated companyestablished for the purpose of holding 51% of the shares in Credit Bureau Cambodia (CBC).

CBHC is a joint venture between banking and microfinance association in Cambodiacomprised of the following bodies:

Association of Banks in Cambodia (ABC)Cambodia Microfinance Association (CMA)ACLEDA Bank Plc.Union Commercial Bank PlcFirst Commercial Bank Plc.

Equifax Cambodia Holdings Pte Limited (ECH)

CORPORATE GOVERNANCE

II. Equifax Cambodia Holding Pte Limited (ECH)

Equifax Cambodia Holding Pte Limited (ECH) is a Singapore incorporated companyestablished in 2010 for the purpose of holding 49% of the shares in Credit BureauCambodia (CBC).

ECH is a joint venture between two strategic partners who collectively have a significant global footprint, operating leading credit bureaus. The shareholders of Equifax Cambodia Holding Pte Limited are Asia Credit Bureau Holdings Pte Ltd (ACB), a Singapore-based company, and Equifax (United States).

Shareholders strive to build intrinsic value for all stakeholders.

51%49%

Credit Bureau Holding (Cambodia) Limited (CBHC)


ANNUAL REPORT2017



ANNUAL REPORT2017

For the past five years, CBC has been actively participating in promoting access to banking and financial services as well as providing an efficient credit risk management tool for the industry. For instance, a credit information sharing system has become an essential tool in analysing customers’ credit worthiness and over exposure to the credit market, helping banking and financial institutions make informed and responsible credit underwritingdecisions, and currently, CBC is collecting credit information of individual borrowers from its members, i.e. all covered entities regulated by the National Bank of Cambodia, and each member can use this credit information to assess consumers ‘credit history in order toreduce credit risk and making it easy for customers with good credit history to receive favourable lending terms from banking and financial institutions.

The record financial performance achieved in 2017 was the direct result of our commitmentto prioritise our customers’ needs and satisfaction, which is at the core of the businessstrategy led by our Chief Executive Officer, Sothearoath OEUR, and his management team. On behalf of the boards, we thank Roath and all the employees for delivering the results they promised. It requires a delicate balance to control expenses while investing heavily in the technology and programs that are going to produce future results.

One risk factor that could prevent us from attaining any goal or milestone is complacency. Despite the excellent results in 2017, we are keenly aware that the job is not done. We are on a continuous journey of improvement and change. The investments we are making are part of a multi-year transformation to enhance our capabilities and continue to improve the security and privacy of consumer data. The management team is tasked with such an agenda with the full support from the Board of Directors. We also look forward to working closely with our customers and stakeholders in order to capitalise on new opportunities and ensure the bureau remains well-positioned for the future.

This commendable result cannot be achieved without the efforts of all staff of the company and related stakeholders. On behalf of the Board of Directors of CBC, I would like to extend our profound thanks to partner institutions that collaborate in uploading and using credit information regularly making our system more useful and impactful.

On behalf of the Board of Directors, I am delighted to present the Annual Report of CreditBureau Cambodia (CBC) for the fiscal year 2017. This was a milestone for CBC as we reached our fifth anniversary of successful operations where numerous initiatives andservices were introduced to our members. Improvement in the World Bank Doing Business Report’s ranking on Ease of Access to Credit is a perfect testament to CBC’s significant contribution to the financial sector in Cambodia.

It should be noted that, although credit reporting is widely used worldwide, in Cambodia this is a relatively recent phenomenon. In fact, credit bureaus have been operating for more than 10 years now in the ASEAN region, 50 years in Australia, and over 100 years in the United States. In Cambodia’s case, with strong support from related stakeholders including the National Bank of Cambodia, a world-class private credit bureau was established five years ago, that would provide a fair, transparent and well-managed credit market that wouldsupport the country’s economic growth.

Madam CHEA SereyChairwoman of the Board of Directors


CHAIRWOMAN’S MESSAGE



ANNUAL REPORT2017

In 2017, Credit Bureau Cambodia (CBC) reached the milestone of five years of operations in the country with the establishment of a trusted platform to support the sustainability of the credit industry. As of the closing of the year, we have a total of 149 members inclusive of commercial banks, specialised banks, microfinance institutions, leasing companies, and rural credit institutions. During the year, we generated around 4 million credit reports which is an increase of 19% compared to 2016. We obtained up to 5 million consumers’ data in our database out of a total of 10 million of the country’s adult population.

These results are part of our strategy to further strengthen our operations in the country as well as achieving our vision to be a leading provider of decision-making data in the Kingdomof Cambodia. This is also a demonstration of our capability and continued commitment to support the economic development in the country.

Credit Bureau Cambodia kept a focus on strengthening its good performance on our data quality and security to oblige our members and partners’ expectation. We thrive on our valueproposition by continually seeking to enrich our existing data analytic solutions and alsointroducing new services to the market by means of our Value-Added Solutions.

The year also saw significant and strong branding and community building efforts. Aside from our commitments in growing the business, we strongly committed to the communities we serve through both provision of financial services and our employees’ time and labour volunteer support. In 2017, CBC’s Corporate Social Responsibility Agenda was focused on supporting four key areas: financial literacy awareness and knowledge to the market,financial education and knowledge sharing to university students, rural and the lessfortunate within our communities’ development, and Responsible Practices.

I am proud to be part of the committed team working toward the company’s objectives. We continue to encourage the growth of our employees by helping them gain valuable experi-ence and creating new opportunities for them. We believe competent employees will lead to more productivity, and in this manner optimise the company’s performance.

In 2018 we will continue to keep our focus on expanding our capabilities with many key initiatives in place to roll out a variety of innovative and enhanced solutions to the market which contribute to the stability of the industry growth and facilitate our members to expand their business. Like previous years, our emphasis is on data quality and security; we have set aside significant investment to further upgrade our data security system and capability. We look to expand our distribution channels through strategic partnerships to reach out to the needs of our B2C segment on Financial Health Check. I would like to take this opportunity to express my deepest gratitude for the valuableguidance and insight of the National Bank of Cambodia (NBC), the International Finance Corporation (IFC), the Association of Banks in Cambodia (ABC), the Cambodia Microfinance Association (CMA), and all other stakeholders. Sincere thanks go to our members and business partners for their ongoing support throughout the years. On a final note, I would like to acknowledge and appreciate the Management Team and all the employees of Credit Bureau Cambodia for their efforts in building the business momentum. I am proud to be able to rely on the professional and dedicated team which has continuously and constantly contributed to the company’s success toward our vision and mission.


CEO’S MESSAGE

Mr. OEUR SothearoathChief Executive Officer



ANNUAL REPORT2017

OUR VISION

BE THE LEADING PROVIDEROF DECISION-MAKING DATAIN THE KINGDOM OF CAMBODIA

OUR MISSION

Serve our members and consumers with comprehensive credit reporting on individuals and businesses.

Enlarge our range of solutions that help organizations solve their business issues.

Facilitate decision making with our data analysis capabilities.



ANNUAL REPORT2017

CREDIT is our core values:

We are the trusted partner with the highest ethics and

professionalism ensuringmaximum privacy protection

above and beyond that required by law.

The responsibility of solving customers’ problems belongs to everyone. We place no limits on employee initiatives in servicing

the needs of the customers. Excellence is a shared

responsibility for every employee. We take great pride in the quality of our work to achieve excellence and it’s reflected in the quality of the solutions we develop for our

customers and the value they receive from our products

and services.

Data security is the fundamental function of CBC. We commit to put all efforts into ensuring all

kinds of data are kept in a secure environment and in compliance

with data privacyrequirements.

We believe that team spirit is a very important key factor driving success. As long as we work

together, there is no limit to the possibilities. The sum of our

collaborative efforts is much larger than the sum of our individual

efforts and in this manner our customers are best

served.Integrity is our most valued

principle and we maintain high ethical standards in everything we

do. We are committed topro-actively monitor and validate

data as it is provided and addresses all concerns in a

respectful manner.

CONFIDENTIALITY

C

I

R

D

ET

RESPONSIBILITY

EXCELLENCE

DATA SECURITYTEAMWORK

INTEGRITY

OUR CORE VALUES ORGANIZATIONAL STRUCTURE

Finance Operations BusinessDevelopment Data Analytic Information

TechnologyHuman Resources

RemunerationCommittee

Board of Directors

Risk Committee

Risk & Compliance

Audit Committee

Internal Audit

Chief Executive Officer

Management Team



ANNUAL REPORT2017

BOARD OFDIRECTORS

Madam CHEA Serey is a Director General at National Bank of Cambodia (NBC) in charge of the Economic, Research and International Cooperation Department, the Foreign Reserve Management and Payment System Department, the Statistic Department and the Banking Operation Department since 2013. Before her current position, she was a Deputy Director General of Banking Supervision. She joined the NBC in 1999 and held various positions in banking and microfinance supervision and regulation. She is a member of differentpolicy-driven national committees including the Monetary Policy Committee, Investment Committee, Financial Stability Committee and Banking Supervision Consultative Committee.In addition, Madam Serey is a member of the technical working group drafting the CambodiaFinancial Sector Development Strategies 2011-2020, a member of the national sub-committee on promoting trade facilitation and trade-related investment and a member of national sub-committee on SME development.

Madam Serey received an MBA in Banking from the University of London (UK), a Post Graduate Certificate in Commerce and Administration from the University of Sydney(Australia), a BCA major in Finance and Accounting from the Victoria University of Wellington(New Zealand) and a Baccalaureate major in Science from the Academie de Montpelier (France) with Mention Assez Bien. She speaks fluently French, English and Khmer as a mother tongue, with basic knowledge of German, Thai and Chinese.

Madam CHEA Serey, Chairwoman



ANNUAL REPORT2017

Mr. Charles Vann is an Executive Vice President of CANADIA Bank Plc. and Chairman of the Credit Bureau Holding Cambodia (CBHC).

Mr. Charles commenced his banking career in Australia working as a Relationship Managerfor the Australia-New Zealand (ANZ) Banking Group Limited, where he observed and gained the highest quality of banking standard practices that eventually developed him to become an experienced, knowledgeable, distinguished and professional banker in Cambodia.

Mr. Charles is actively involved and takes a leadership role in initiating the coordination between the Private Sector Working Group (PSWG) and the Cambodian Government to collectively work on maximising the country’s nationwide progress and economic development.

Mr. CHARLES Vann, Director

Mr. KEA Borann is a senior executive who has extensive experience in microfinanceleadership. He is currently serving as the Chief Executive Officer at AMK Microfinance which is the number one microfinance institution with the largest customer base in Cambodia.

Mr. Borann has been with AMK for over ten years since 2004 in different positions, and has held various leadership roles throughout the development of the organisation such as Finance Manager, CFO and Deputy CEO. Before working at AMK, he worked for World Relief Cambodia /CREDIT (Microcredit program) as the Finance Director.

He holds a BBA in Finance and Accounting. He received an ACCA (Association of Chartered Certified Accountants) accreditation and was accepted as an ACCA member in 2008.

Mr. KEA Borann, Director



ANNUAL REPORT2017

Mr. LIM William is the Executive Director of Credit Bureau Singapore (CBS). He was part of the team that established CBS and has been managing CBS since the commencement of its operations in 2002.

He has led the initiative to establish credit bureaus in ASEAN and has successfullyobtained licenses and approval to operate credit bureaus in Singapore, Malaysia,Cambodia, Myanmar, and Indonesia.

He sits on the board of Credit Bureau Singapore, Dun & Bradstreet Singapore, Dun & Bradstreet Malaysia (D&B), Infocredit Holdings, Credit Bureau Cambodia, PT. Kredit Biro Indonesia Jaya, and Asia Credit Bureau.

Mr. William also serves on the Board of Advisors of the Financial Planning Association of Singapore. A lawyer by training, he was previously with the Singapore Legal Serviceserving as a Deputy Registrar, Magistrate, and District Judge before leaving for private practice. His areas of legal practice included litigation, corporate law, law of property and criminal law. He left practice to join the company in 1999.

Mr. LIM William, Director

Mr. CHARANIA Shahid is a Managing Director for Emerging Markets of Equifax Inc. He was appointed to this position in July 2008. He leads the company’s efforts for emerging market expansion, which includes Russia, China, India, Indonesia, Turkey, and other similar markets. He is responsible for creating strategic direction for business expansion in these areas, in order to build and maintain appropriate relationships within the markets, and to operate Equifax’s businesses in these countries.

Mr. Shahid has over 23 years of experience in operations, outsourcing and businessdevelopment. He holds various positions in several companies and oversees variousterritories. He has also held board-level positions in many companies/territories, including Fidelity, E-funds, Equifax Russia, and Fortune BPO. Prior to joining Equifax, he heldexecutive-level positions in Fidelity National Information Services.

Mr. Shahid holds a Bachelor of Science in Computer Information Systems.

Mr. CHARANIA Shahid, Director



ANNUAL REPORT2017

H.E. SOK Siphanna is a practicing attorney and the Principal at SokSiphana & associates, a law and consulting firm specialising in international trade and corporate law in Phnom Penh.

H.E. SOK Siphanna has unique experiences and insights related to the development of the Cambodian legal system, the business environment and the intricacy of the commercial and investment law evolution in Cambodia. His vast experience as a former Commerce Secretary of State (Vice Minister) in the Cambodian Government, where he workedextensively on issues related to commercial and investment legal framework, tradepromotion, trade policies, trade development, and economic integration, give him a unique perspective on both the macro and micro needs of businesses and foreign investors alike. In the area of policy formulation and policy mainstreaming he was responsible for leading a large multidisciplinary inter-agency task force to prepare complex action plans (including the National Legislative and Regulatory Agenda) and to successfully negotiate Cambodia’s accession to the WTO. He was also instrumental in initiating the development of the first ever trade Sector Wide Approach (SWAp) for Cambodia.

He received a Juris Doctor from the Widener University, School of Law in Delaware, United States and a Doctor of Philosophy from Bond University, School of Law in Queensland, Australia.

H.E. SOK Siphanna, Independent Director

Mr. NOU Sotiara is the Senior Vice President and Head of Credit of ACLEDA Bank Plc. He is also a chairman of the business support committee, a member of the management credit committee, a member of the management assets and liabilities committee, a secretary of board credit committee, and a trainer of ACLEDA Institute of Business School.

Mr. Sotiara has been working for ACLEDA over 17 years in different roles, and has heldvarious positions including deputy head of Product Development, and a member ofElectronic Banking System Steering Committee. Before joining ACLEDA, he worked across such different sectors as a supervisor at PPST & W, a researcher for the Centre forAdvance Study, and a supervisor of FCC’s Café Asia at the Airport.

As the Head of Credit, Sotiara is responsible for oversight of day-to-day credit operations and loan portfolio quality and makes sure that the practices are within the set limits and comply with approved policy and relevant laws and regulations. These include takingappropriate and timely actions to stop loan disbursements in certain cases when the loan quality is in danger or is expected to be in danger.

He holds a BBA in marketing in 1999 from the National Institute of Management, whose study programs are supported by Georgetown University and the University of San Francisco; and post graduate in management in 2010 from Charles Sturt University (Australia).

Mr. NOU Sotiara, Director



ANNUAL REPORT2017

MANAGEMENTTEAM



ANNUAL REPORT2017

Ms. SISOWATH Reaksmey joined CreditBureau Cambodia (CBC) in the position of the Head of Business Development,responsible for the growth and profitability of the Value Added Services. She leads and develops the Relationship Team who actively work with clients and prospective clients tounderstand and provide solutions that suit their needs. She is also responsible for ProductDevelopment Unit, and Marketing Unit for the company.

Prior to joining CBC, Reaksmey worked for ANZ Royal Bank. She has spent more than 11 years in the banking and finance industry in various roles and departments including CreditOperations in Business Financial Service, Relationship Manager in Commercial Banking, Credit Mediator between Business and Risk, Product & Business Development Manager in Retail Banking, and Business ExecutiveManager in CEO Office. Prior to that, sheworked with Nestle (Cambodia) Co., Ltd. inFinance & Control Department promoted in various roles.

Reaksmey holds a Bachelor’s degree ofFinance and Accounting from the NationalInstitute of Management Cambodia, and a Bachelor of English from Norton University. She pursued Master of Business Administration, major in Finance at Charles Sturt University.

Ms. SISOWATH ReaksmeyHead of Business Development

Mr. OEUR Sothearoath is a business intelligence professional with extensive experience in banking and microfinance. He has 13 years of experience in the field of social and market research with both local and international organizations.

Mr. Sothearoath joined the CBC as Head ofBusiness Development Department in September2013. Prior to joining the CBC, Sothearoath was a chief of R&D with one of the top 3 microfinancein Cambodia, where he was in charge of marketresearch and product development.

Among his achievements, he created a dedicated R&D team and developed new markets byestablishing more than 50 new branchesnationwide. Mr. Sothearoath also has a record of significant achievements during his tenure with the International Water Management Institute (IWMI) and CARE International in Cambodia.

Mr. Sothearoath graduated from the RoyalUniversity of Agriculture (RUA) in Agricultural Economics and was awarded a Master’s degree in management from Norton University. He is also a certified trainer in microfinance under a jointTokyo Development Learning Center and Asian Development Bank Institute initiative.

Mr. OEUR SothearoathChief Executive Officer

Mr. CHREK Sothea is a senior executive with 11 years of experience in banking and dataadministration. He has been working with CBC since its inception and has played a major part in the company formation process.

Mr. Sothea started with CBC as a Business Development Executive and is now theHead of Operational Risk and Compliance.

Prior to joining CBC, Sothea worked for the Association of Banks in Cambodia (ABC) for 6 years. His contribution to the association led to a remarkable improvement in therelationship among all members. During his tenure at the association, Sothea was also in charge of 5 different Working Committees.

Sothea graduated with a bachelor’s degree from Norton University and a master’s degree from Build Bright University.

Mr. CHREK SotheaHead of Risk and Compliance



ANNUAL REPORT2017

Mr. CHHEANG Visal is the financeprofessional with an extensive experience in different fields including audit, accounting and finance with multi stakeholders.

Visal joined CBC as Finance Manager in June 2017. Prior to joining CBC, he was a RetailFinance Manager at ANZ Royal Bank(Cambodia) Ltd. He was responsible for supporting the business function to achieve their targets through budget monitoring,financial analysis, ad-hoc financial enquiriesand reports as the response of strategy needs. He was also a former senior auditor at KPMG Cambodia Co., Ltd.

Mr. Visal holds a bachelor degree in accounting from National University of Management (NUM), and a Certified AccountingTechnician (CAT) qualification and ACCA (The Association of Chartered CertifiedAccountants) Affiliate.

Mr. CHHEANG VisalFinance Manager

Mr. ORN Peakly is an IT professional withinnumerable certifications and an allembracing experience of 13 years in the banking sector. He is an extremely passionate Strategic IT Leader and has demonstrated acumen for driving complex transformationaltechnology programs within Cambodian banking institutions.

He has been working in several prestigiousorganizations on reputable designations. He is also leading the strategic direction of the ITdepartment through the deployment of infor-mation systems plans and the spearheading for IT and network system deployment.

He attained his Bachelors in ComputerScience from Royal University of Phnom Penh and Masters in Computer Science from Royal Academy of Cambodia. He has been certified in the field of Information Security such as Ethical Hacker, Security Analyst,Information System Security Professional, Information System Auditor, IT Servicemanagement (ITIL), Project Management Professional.

Mr. ORN PeaklyHead of IT

Ms. HUON Lida is the business operationprofessional with extensive experience in banking and service industry. She hasaccumulative 11 years of deep hands-onexperience in management of internaloperations across a broad range of industries.

Lida joins CBC as Senior OperationsManager and was promoted to be Headof Operations since October 2017, in charge of Operations Department. She managesCustomer Support, Consumer Service and Core System Management, byensuring superior value delivered to clients.Prior to joining CBC, Lida was in the product team with CIMB Bank where she was in charge of product development, projectmanagement, process improvement, andtraining. She also involved with SATHAPANABank as Chief of Saving Unit where she made significant contributions in areas of product and process development, market research, training, policies and guidelines. At the beginning of her career, Lida served as the Service Quality Supervisor at TNTExpress Worldwide (Cambodia) Ltd.

Lida graduated with dual bachelor degrees in Agricultural Economic and RuralDevelopment from Royal University ofAgriculture and BA in English Communication from Norton University.

Ms. HUON LidaHead of Operations

Ms. PON Pangavattey has more than 10 years’ experience in Data Management role including Data Analyst, Data Verification, Quality Control and Report Design.

She began her career at CBC as Data Analyst in December 2013. Vattey has involved invarious important tasks such as developing data analytic reports which was the online based reports in Tableau, creating the portfolio review solution which enabling members toreview whole client portfolio and updatingsolutions and reports. Prior to joining the CBC, she worked for Mines Advisory Group, anInternational NGO, in the position of Infor-mation Coordinator which responsible fordatabase management through data input, verification, quality check and reporting. Inaddition, she coordinates in mapping produc-tion using GIS tool and using SPSS statistic tool to analyze implement baseline survey.

Vattey graduated from Royal University of Phnom Penh with Master Degree in Computer Science & Engineering.

Ms. PON PangavatteySenior Data Analytic Manager



ANNUAL REPORT2017

Solida joined CBC as Internal Audit Managersince October 2017. Prior to joining the CBC, she worked as Audit Manager, at Covenant Ltd, a regional specialist accountingpractice licensed with the KampucheaInstitute of Certified Public Accountants and Auditors in Phnom Penh, Cambodia. The firm is headquartered in Kuala LumpurMalaysia and is a member of PKF Malaysia. Moreover, she was also a former employeeat Ernst & Young (Cambodia) Ltd andCanadia Bank.

Solida is currently pursuing ACCA Qualification from Professional Accounting Institute which based in London, United Kingdom. Moreover, she holds a bachelor degree of accounting from Royal University of Law and Economic (RULE), and diploma of Cambodian Business Law and Cambodian Tax.

Ms. LIANG SolidaInternal Audit Manager

Ms. SAO Sokuntheapheakdey joined CreditBureau Cambodia as Human ResourcesManager in January 2017. Having more than 10 years of working experiences in HumanResources Management in both Local andInternational Non-Governmental Organization (INGOs & NGO). Pheakdey has tremendous amount of experiences including policy andprocedure development, recruitment,payroll, employees’ relations, performance appraisal, training and development. Inaddition, she has a lot of experiences inadministrative work and workshop arrangement.

Pheakdey obtained a Bachelor Degree inFinance and Banking from Royal University of Law and Economics (RULE) in 2003 and Master Degree in Human ResourcesManagement from Asian Institute of Technology (AIT), Bangkok Thailand in 2010.

Ms. SAO SokuntheapheakdeyHR Manager

The committees of the Board of Director of Credit Bureau Cambodia consists of threedifferent entities that mainly responsible for directing, representing and supervising top managers of the company, so as to ensure the company fulfils its corporate objectives, while seeking to protect the company’s general interests and create value for the benefit of all the shareholders. These committee includes:

The Risk Committee of Credit Bureau Cambodia is the committee at the board levelcomprised of three directors who have extensive experience in banking and credit bureau operation. The Committee supports the Board with an adequate preparatory work inevaluations and decisions on the Internal Control and Risk Management Framework as well as those relating to the endorsement for approval from the main Board. The committee holds its meeting once in every three months lead by the Chairman. On top of risk assessment, the Risk Committee is attentive to the potential valuable inputs seeking from external views in regard to risk perspective toward smooth and robust bureau operations.

Furthermore, the Risk Committee oversees the key risk exposures in the proposed business strategies. It advises the Board on the company’s risk appetite, tolerance and strategy,taking account of the current and prospective macroeconomic and financial industryenvironment and draw the suggestions to the development of bureau over time and comply with the prakas and the policies of the National Bank of Cambodia (NBC).

The composition of the Risk Committee is as follows: Mr. LIM William Chairman Mr. CHARLES Vann Member Madam CHEA Serey Member

Risk Committee

COMMITTEES OF THE BOARD OF DIRECTOR



ANNUAL REPORT2017

The Audit Committee of Credit Bureau Cambodia plays an important role in providing oversight and monitoring the integrity of the company accounting and financial reporting processes, financial statements and system of internal controls regarding accounting and financial reporting and compliance. This oversight mechanism also serves to provideconfidence in the integrity of bureau practices and advice on the adequacy of theorganization’s initiatives where possible. The Audit Committee performs its role by review internal audit policy and plan for the main Boards’ approval. It evaluates the effectiveness of internal audit function and address the scope between internal and external audit to avoid overlaps.

The committee consists of four members and chaired by one of the CBC’s prestigious Board of Directors who has the important role of providing leadership for the AuditCommittee and exercising powers on behalf of the committee.

The composition of the Audit Committee is as follows: Mr. KEA Borann Chairman Mr. CHARLES Vann Member Mr. NOU Sotiara Member Mr. CHARANIA Shahid Member

The Remuneration Committee of Credit Bureau Cambodia is established to ensure thatremuneration arrangements support the business and strategic plans and enable therecruitment, motivation and retention of employee. In this regards, the Committee hasdelegated responsibility for setting remuneration not only for proposing reasonableincentives but also other welfare benefits including rewards to sustainably support the good operation of the company and competitive working condition of its staff.

The Remuneration Committee consists of three members and chaired by our Independent Board of Director who has vast experiences in the related field.

The composition of the Remuneration Committee is as follows: H.E. SOK Siphanna Chairman Mr. CHARLES Vann Member Mr. LIM William Member

Audit Committee Remuneration Committee



ANNUAL REPORT2017

OURSOLUTIONS

K-Score

1200-200

Personal Credit Report

Portfolio Monitoring

Portfolio Review Data Analysis Report

Customized Solution

Consumer Credit Report

PERSONALCREDIT

REPORT



ANNUAL REPORT2017

Benefit of the Credit Report

CONSUMER RIGHTS ON CREDIT REPORTING

How to get the Credit Report

Personal Credit Report is a record of individual borrower credit payment history compiled from banks, microfinances and major financial institutions.

As all lenders will check personal credit file to access your credit worthiness prior to making a decision, a good credit repayment history will make it easier for you to obtain credit and to qualify for loans. This is why it’s a good idea to request a copy of your credit report. It is up to you to check your report and take steps to correct the information.

Credit Bureau Cambodia (CBC) is an independent institution with a mandate to establish and secure a person’s credit history, and to protect the privacy of a person’s credit history in all related transactions withfinancial institutions.

A credit report discloses a person’s credit usage history and reflects the most current 24 payment cycle.

Each person has the legal right to access his/her credit report once per year from the CBC with no cost and the report shall be provided within 10 business days of the request to access. The credit report also included the name and list of the data providers that have accessed their credit information within the last 6 months.

Each person’s credit report and the information it contains is solely intendedfor that person. Careful consideration is strongly recommended before sharing the report with any third party.

It is essential that each person provides proof of identity before being served by CBC customer service.

Credit information is confidential and shall only be used to evaluate the credit worthiness and over-indebtedness of the person in relation to a loan application.

A credit report contains a person’s credit history. It does not instruct afinancial institution to accept or decline a credit application.

Financial institutions may decide to grant a person a credit facility despite that person having previously defaulted on a loan; financial institutions may decide to decline a person a credit facility despite that person having no previous default history.

Each person has the right to request the correction of any false or incomplete credit information in his/her own credit report at any time.

Each person has the right to file a complaint with the CBC to investigate any detected wrong or incomplete information.

Offers the ability to dispute incorrect credit dataOutlines your credit profile and what risk level you are atShows the factors that raise and lower your credit worthinessFaster decision making on loan approval

General public can visit CBC’s office to request their own credit reportBring along original identity such as national ID card or passport for proof of identity

“All Cambodia citizen are eligible to one copy of credit report per year from CBC with no cost”

PERSONAL CREDIT REPORT



ANNUAL REPORT2017

What is the information displayed in credit report?

Consumer Credit Report is a record of individual borrower credit payment history compiled from banks, microfinances and major financial institutions.

Financial institutions who are the members of CBC will have direct access to individualborrower credit report via CBC’s platform. However, consent from borrower need to have prior to access to their own credit report.

Demographic Information: Generic information of customer’s identity such as your name, gender, marital status, date of birth, place of birth, and nationality.

Summary: Summary of customer’s enquiries and accounts hold, aggregate credit limits and liabilities of both primary as well as guaranteed accounts.

Previous Enquiries: A list of various lenders that have searched on customer’s information.

Account Detail: The details of credit accounts both active and close one customer has with CBC’s members.

Employment Detail: The information of customer’s occupation type such as working place, position, length of service and salary.

1.

2.

3.

4.

5.

Benefits of the Consumer Credit Report

The starting point for many of the asserted benefits of more comprehensive credit reporting derives from the improve the accuracy of credit risk assessment. It flows from improved credit assessment include lower rates of over-indebtedness and default, greater competition in the credit market and less expensive credit. For example, the introduction of comprehensive credit reporting could increase the ability of credit providers to distinguish better between good and bad borrowers and in return reduce the rate of default and increase the volume of credit that can be provided to good borrowers.

Credit reporting is also said to promote competition in credit markets. Among other things, more competition may mean that credit is more readily available at lower cost as it reduces the transaction costs involved in assessing credit applications. It promotes competition in credit markets by reducing information barriers for small or new credit providers.

Comprehensive credit reporting also focused on its possible role in reducing default ratesand encouraging responsible lending practices. Responsible lending can be defined in different ways and is manifested in different institutional policies and practices. The basic obligations of responsible lending include that credit providers should lend only what their customers can afford to repay, help to prevent over indebtedness, and market their products and services responsibly. Credit bureau enable lenders to have a better understanding of a credit applicant’s existing financial obligations rather than relying on the borrowers to reveal their existing commitments, which applicants often fail to disclose fully.

Improved risk assessment:

Promoting competition and efficiency:

Responsible lending:

CONSUMER CREDIT REPORT



ANNUAL REPORT2017

-200 1200

How the score calculated?

K-Score (representing Khmer Score) is a number that summarizes all information from credit report into a single score. It measures the applicants’ potential credit risk at the point of application and predicts the likelihood of payment default.

It is designed to provide lenders with a bureau-based risk profile to assess new credit applicants and make more informed and accurate credit assessment decision. Itenables credit manager to quickly assess the quality of a credit application that allows the decision to be consistent.

The score is based on the contents of credit report at a particular point of time. The designers of a score, through years of experience, determine which details are best able to predict future ability to repay. These details include many factors such as enquiry trends, credit commitments (number of primary as well as guaranteed account you have and how much you owe), payment behavior, and adverse information such as payment defaults and other key contributing factors. The impact of each element fluctuates based on customer credit profile. A number is assigned to each of the possible values and added up to give a single number. We do not score credit files where insolvency information is presented. The formula is CBC’s intellectual property and is tested and monitored regularly.

Does K-Score approve or decline a loan application?

What value is this K-Score to my business?

K-Score is not a lender. It is just a tool to provide lender with risk base approach to fasten the loan decision process. Loan evaluation is still based on lender 5c. If lender also requests a K-Score, the K-Score is calculated and returned with the credit report. It is the responsibility of the lender to decide whether or not to approve loan application.

Visually and easily, it is a tool that could assist you in making a better and more objective credit decision.It provides the ability for institution to reduce or control bad debt levels and therefore reduce overall cost and increase profitability.It potentially enables more consistent decision making: regardless of the source or where the request is made the same score will result and therefore the same decision should happen.More control decision making: management will be more certain of what affects an increase in market share and will have on bad debt levels.Significantly reduced application processing time: an Accept/Reject decision can be made in the time it takes an operator to input the details from the application form.

K-SCORE

PAYMENTBEHAVIOR

ENQUIRYTRENDS

CREDITCOMMITMENT

ADVERSEINFORMATION

KEY FACTORSAFFECTING

YOURK-SCORE



ANNUAL REPORT2017

Benefits:

The data analysis report is a new online intelligent business report enabling all members to view their own institution’s performance compared to the overall industry. It has threecomponents:

Easily monitor your organization’s performance compared to the industry.Know the level of customer loyalty.Know the details of each product’s performance compared to the industry.

Industry performance monitoring: The analysis of your performance at theinstitutional level compared to the industry (banks, MFIs and total market)Product performance monitoring: The analysis of your performance at the product level compared to the industry (banks, MFIs and total industry).Customer loyalty monitoring: The analysis of your cross loan performancecompared to the industry (banks, MFIs and total industry)

Benefits:

Accessing to individual credit report and K-Score to assess the creditworthiness of customer is widely used in the market. As a result, the financial institutions can lend responsibly to its Clients. The key challenges are how financial institutions can monitor their own customer effectively after the loan disbursement.

To overcome this main challenges and to fulfill the gap, CBC introduced Portfolio Monitoring Service, an on-time monitoring alert enable financial institutions to monitortheir existing customers based on selective criteria. The service includes 13 main triggers as follow:

Keep track of the performance of your existing customers and their credit healthOn-time monitoring of exiting customer performanceReduce risk by taking proactive approaches to customer performanceCost-effectively monitor your own customers

Credit report request on a subject is madeSubject got a new loan contractSubject’s identification data is changedSubject’s loan status has been settled from normal to write offContract loan write off changedContract loan changed to closeSubject has negative cycle changeSubject has positive cycle changeSubject has past due paymentSubject settled past due paymentSubject has past due payment changeSubject has updated new addressSubject has reached loss status

DATA ANALYSIS REPORTPORTFOLIO MONITORING



ANNUAL REPORT2017

Benefits:

The portfolio review service is an offline solution enabling members to review credit reports for their entire customer base and thus ascertain their credit situation faster and more cost-effectively. Its primary goal is to analyze and keep track of risk level related to the portfolio of respective institutions.

Understand customer profiles and their credit reportsEnable members to be proactive against possible risksAllow all members to use the reports for further analysis

Apart from the standardized solution, CBC is offering comprehensive data analytic service to fulfill customer needs called “Customized Solutions”. We commit to be your trust partner, listen to your paint points and proposed tailor-made analytical solution that is best fit and work well to address your challenges.

The bellows are some of our customized analytical capabilities:Market Research for operational branch expansionMarket Analysis on Auto Loan MarketSmall Business Market AnalysisMarket Analysis on MortgageMicrofinance Market Analysis

PORTFOLIO REVIEW CUSTOMIZED SOLUTION



ANNUAL REPORT2017

CBC has in place a policy covering Human Resource Management, Code of Conduct and Health & Safety. These policies help to monitor and advise management with the aim at improving performance. During the first week of employment, staff are guided to the policy and oriented to the overall work of each department, hence, it helps them to effectively work among their department and cross-functional teams.

CBC believes that a dynamic company very much depends on the effort and capacity of the people. For this reason, staff capacity development is considered as the first priority and placed on top of our agenda in 2017. It is required to be continually updated, sharpened and utilised. Currently CBC employs 35 staff who are working in different departments with different skills, knowledge and experience. Even though they are dynamic, knowledgeable and skilled, they still need ongoing refreshment and trainings in order to keep up with the fast changing world and stand on their strong position in supporting sustainable growth of the company, our members, and stakeholders. These include professional development, workshops, internal training, exposure trips, international conferences, online learning,networking sharing, and external trainings.

In addition, CBC also adopts the culture of promoting peer teaching in which everyone has an opportunity to share and update knowledge during their work and through internal sharing session every month.

Credit Bureau Cambodia (CBC) values its staff as precious human assets possessing intellectual property that contributes to the professional performance of the business and empower the financial sector at large. We firmly believe that a good working environment with fair employment practices will strongly lead to long-term prosperity and successes of our business. The company, therefore, provides not only salary but also incentives, medical care, accident insurance and other welfare benefits equally based on performance andcapacity.

Every two years, employees can elect among themselves to be the shop steward and feel free to voice out their challenges or suggestions for improvement.

OCCUPATIONAL HEALTH AND SAFETY

CAPACITY BUILDING

OUR PEOPLE



ANNUAL REPORT2017

Becoming the trusted leading provider of decision-making analytic data in the Kingdom of Cambodia, Credit Bureau Cambodia (CBC) continues to demonstrate a strong commitment to contributing to enhance the well-being and sustainable growth of our members, our stake-holders, our people, the country’s economy as the whole, and our community where our people live and work and where our business operates.

This concept has been formulated and put into practice since CBC started operations in 2012. We have continued to closely collaborate with our business partners to roll out a number of marketing communications and CSR programs to support a variety of initiatives among others.

Aside from our commitments in growing the business, we commit to the communities we serve through both provision of financial and our employee’s time and labour volunteer support.

In 2017, CBC focused on supporting four key areas: financial literacy awareness and knowledge to the market, financial education and knowledge sharing to university students, rural and less fortunate within our communities’ development, and responsible practices.

OUR COMMUNITY

In response to our strong commitment to supporting the development and enhancing the well-being for the rural and less fortunate within our communities, one of our CSR agendas for 2017, saw Credit Bureau Cambodia donate 20 bathroom and well units to 45 poor families living in Kampong Leav commune, Prey Veng province. This program aimed to provide more convenience in accessing clean water supply, improving sanitation and preventing illness in this poor community.

On 23 December, 2017, the program was presided over by Mr OEUR Sothearoath, Chief Executive Officer of Credit Bureau Cambodia, local authorities, management and staff of CBC, Love Cambodia Organisation and the participation of more than 100 local people.

WELL AND BATHROOM DONATION



ANNUAL REPORT2017

With the aim to foster a greater level of financial literacy for the next generation who are the best resources for participating in the country’s future development, Credit BureauCambodia (CBC), through good cooperation with the National Bank of Cambodia (NBC) and the International Financial Corporation (IFC), conducted several university conferencesfor both public and private universities in 2017.

The conferences were presented by the Chief Executive Officer of CBC, regulators from NBC and experts from IFC. These programs also intended to join hands with the Ministry of Education, Youth and Sport to build core competency of credit information for students who will take part in the country’s economic development after their graduation.

UNIVERSITY CONFERENCE

Beside its core activities to support all members, CBC also provides training program to all members on the monthly basis to empower all members to have practical skills and be familiar with the credit report and upload process, so that the can be well-understanding about CBC’s process, which is beneficial to their daily operations.

Every month, there are 3 topics for this training: data upload, data enquiry, and how to read credit report. Each member can send their staff who in charge of related topic to join this program with no cost.

TRAINING FOR CBC MEMBERS



ANNUAL REPORT2017

With the support of platinum sponsorship from Credit Bureau Cambodia (CBC), the Annual Microfinance Conference 2017 hosted by the Cambodia Microfinance Association (CMA) took place at the Independence Hotel on 15 December, 2017. The event brought together policy makers, prominent business leader and key stakeholders’ representative to discuss trend and key issue related to microfinance finance development and sustainable financial system in Cambodia.

CBC understands clearly the vision and mission of the Cambodia Microfinance Association, which ultimately supports and ensures better assess by Cambodian citizens for financial services in a timely fashion through the sustainable financial system. We are proud of our support to CMA’s activities as one of their key focuses to enhance the responsible lending of all the micro finance institutions across the country who have served and made funds accessible to around 2 million families as of December 2017, in particular those located in rural and provincial locations

SPONSORSHIP FOR ANNUAL MICROFINANCE CONFERENCE 2017

As a responsible corporate citizen, under our responsible practice agenda, CBCparticipated and being the sponsor to the Cambodia Eagles Football Club and other teams to contribute to the sport development and well-being of the Cambodian local teenagers. CBC is really grateful and fully supports to the Eagle Football Club mission that extended to develop local Cambodia teenagers who lack of opportunity. With our supports as a result, the club can outreach their aim in providing more employment and business opportunity for the young Cambodian national players, there are more than 50 Cambodian Nationals playing AFL Football as of the date.

LOCAL DEVELOPMENT PROGRAM



ANNUAL REPORT2017

One of our main contributions in social involvement is the contribution of CBC’s reports. Through these reports, members and the public can learn more about latest trends in credit consumption across the country, improving credit performance, financial literacy, andinformation-based strategies to match the developing market.

One of the best examples is our Consumer Credit Index. Every three months, the CBC’s Consumer Credit Index is filed and published on CBC’s media channels and other online news with details of Consumer Credit Applications which helps public and financialinstitutions understand the trends of new account openings, non-performing loans, new loan disbursements and useful related credit information covered in the reports. CBC has also generated a loan situational report, annual report and some other important reports to make sure of sufficient data and insights for our members, the regulator and as well as the whole market use where possible.

THE CONTRIBUTION OF CBC’S REPORTS SAMPLE OF CONSUMER CREDIT INDEX



ANNUAL REPORT2017

The Member Working Committee (MWC) is an ideal discussion platform and an effective communication channel to interact and provide latest updates to CBC’s daily users. The committee regularly conducts its meeting once every three months with the participation of all members.

The meeting, therefore, provides opportunities for CBC’s members to share successful experiences or voice their concerns for adjustment and brings more benefits for others.

The meeting was formed by the Internal Member Working Committee (IMWC) and all CBC’s members with the Chairperson and Vice-chairperson involved in communicating, engaging with and preparing prior to and during when the meeting takes place.

The action items collated from the committee meetings are exercises led by the Chairperson and the Vice-chair, normally through discussions at a high level including CBC to work out the next step.

Some items may be circulated right away to members if any changes made; however, the pending items are placed for discussion in the next meeting committee.

MEMBER WORKING COMMITTEE

The CBC Member Working Committee (MWC) was formed to benefit all members by on-boarding their voices. It provides opportunities to its members to connect, share, and learn best practices. In particular, the committee is responsible for:

The Chairperson and vice-chairperson of MWC are elected every two years by all CBC members. In 2017, SATHAPANA Bank Plc. was elected as chairman while AMK Microfinance Institution Plc. was elected as vice-chairman.

Voting Rights: a Committee Member automatically gains or loses voting rights based on meeting attendance.

Communicating clearly and comprehensively with the members daily users on the latest updates as well as the hot topics around the implementation of credit reports, which are important tools for every member in making right decision makingDiscussing the raised topics, suggesting clarifications, improvement, or changes, and guiding the approach around the implementation of data upload and credit report requests.Rewards presented to show the appreciation of the CBC toward members for their outstanding performance. CBC distributes three types of award including: Data Quality Award, Data Contribution Award, and Cooperation Award.

MISSION

MEMBERSHIP



ANNUAL REPORT2017

CAMBODIAAT A GLANCE

2017 CREDIT MARKET OVERVIEW



ANNUAL REPORT2017

$16,127 M25

2,586.05 K144

Outstanding BalanceProvinces

BorrowersFinancial InstitutionsCommercial Bank, Specialized Bank Microfinance and Leasing Company

Otdar Meanchey

Banteay MeancheySiem Reap

Kampong Thom

Kampong Chhnang

Kampong ChamTboung Khmum

Kratie

Stueng Traeng

Preah ViheaRatanak Kiri

Mondul Kiri

Battambang

Pursat

Koh Kong

Preah SihanoukKep

KampotTakeo

Phnom Penh

Kandal

Svay Rieng

Prey VengKampong Speu

Pailin

2017 CREDIT MARKET OVERVIEW

92

113

127

137

$ 614.58 M

$ 813.07 M

160.46 K

168.09 K

$ 3,630.52 M

$ 11,068.83 M

798.36 K

1,459.14 K

Financial Institutions




Outstanding Balance

Outstanding Balance

Borrowers

Borrowers

Outstanding Balance

Outstanding Balance

Borrowers

Borrowers

Tonle Sap Region

Plain Region

Plateau Region

Coastal Region



ANNUAL REPORT2017

Otdar Meanchey


Kampong Thom

Kampong Chhnang


Kratie

Stueng Traeng


Mondul Kiri

Battambang

Pursat

Koh Kong

Preah SihanoukKep

KampotTakeo

Phnom Penh

Kandal

Svay Rieng


Pailin

Otdar Meanchey


Kampong Thom

Kampong Chhnang


Kratie

Stueng Traeng


Mondul Kiri

Battambang

Pursat

Koh Kong

Preah SihanoukKep

KampotTakeo

Phnom Penh

Kandal

Svay Rieng


Pailin

$ 3,630.52 M8

798.36 K127


Active BorrowersFinancial Institutions

TONLE SAP REGION

$ 655.62 M

134.35 K

$ 225.50 M

81.78 K

Outstanding Balance

Active Borrowers

Outstanding Balance

Active Borrowers

Kampong Chhnang Banteay Meanchey

$ 147.64 M

46.82 K

$ 250.13 M

66.12 K

Outstanding Balance

Active Borrowers

Outstanding Balance

Active Borrowers

Pursat Oddar Meanchey

$ 1,032.08 M

159.74 K

$ 843.50 M

169.59 K

Outstanding Balance

Active Borrowers

Outstanding Balance

Active Borrowers

Battambang Siem Reap

$ 399.65 M

126.70 K

$ 76.40 M

13.26 K

Outstanding Balance

Active Borrowers

Outstanding Balance

Active Borrowers

Pailin Kampong Thom

Commercial Bank, Specialized Bank Microfinance and Leasing Company



ANNUAL REPORT2017

Otdar Meanchey


Kampong Thom

Kampong Chhnang


Kratie

Stueng Traeng


Mondul Kiri

Battambang

Pursat

Koh Kong

Preah SihanoukKep

KampotTakeo

Phnom Penh

Kandal

Svay Rieng


Pailin

$ 614.58 M5

160.46 K92



PLATEAU REGION

$ 82.08 M

15.32 K

$ 204.53 M

57.11 K

Outstanding Balance

Active Borrowers

Outstanding Balance

Active Borrowers

Kratie Mondul Kiri

$ 150.72 M

32.13 K

$ 107.37 M

37.98 K

Outstanding Balance

Active Borrowers

Outstanding Balance

Active Borrowers

Preah Vihear Rattanak Kiri

$ 69.88 M

17.92 K

Outstanding Balance

Active Borrowers

Stueng Treng




ANNUAL REPORT2017

Otdar Meanchey


Kampong Thom

Kampong Chhnang


Kratie

Stueng Traeng


Mondul Kiri

Battambang

Pursat

Koh Kong

Preah SihanoukKep

KampotTakeo

Phnom Penh

Kandal

Svay Rieng


Pailin

$ 11,068.83 M8

1,459.14 K137



PLAIN REGION

$ 656.32 M

189.92 K

$ 682.72 M

181.69 K

Outstanding Balance

Active Borrowers

Outstanding Balance

Active Borrowers

Kampong Cham Kampong Speu

$ 6,746.29 M

313.20 K

$ 987.66 M

219.24 K

Outstanding Balance

Active Borrowers

Outstanding Balance

Active Borrowers

Kandal Phnom Penh

$ 355.53 M

98.73 K

$ 535.62 M

174.01 K

Outstanding Balance

Active Borrowers

Outstanding Balance

Active Borrowers

Prey Veng Svay Rieng

$ 510.43 M

119.03 K

$ 594.26 M

163.32 K

Outstanding Balance

Active Borrowers

Outstanding Balance

Active Borrowers

Takeo Thboung Khmum




ANNUAL REPORT2017

Otdar Meanchey


Kampong Thom

Kampong Chhnang


Kratie

Stueng Traeng


Mondul Kiri

Battambang

Pursat

Koh Kong

Preah SihanoukKep

KampotTakeo

Phnom Penh

Kandal

Svay Rieng


Pailin

$ 813.07 M4

168.09 K113


COASTAL REGION

$ 98.94 M

19.99 K

$ 366.98 M

101.15 K

Outstanding Balance

Active Borrowers

Outstanding Balance

Active Borrowers

Kampot Koh Kong

$ 25.23 M

7.08 K

$ 321.92 M

39.87 K

Outstanding Balance

Active Borrowers

Outstanding Balance

Active Borrowers

Preah Sihanouk Kep

Active BorrowersFinancial InstitutionsCommercial Bank, Specialized Bank Microfinance and Leasing Company



ANNUAL REPORT2017

DEMOGRAPHIC SITUATION

62%Borrowers

Percentage of Consumer by Age Group

20-29 17.66% 17.65%

<=19 0.48% 0.66%

0% 10%10% 20%20% 30%30% 40%40%

30-39 34.47% 33.05%

40-49 22.80% 23.15%

50-59 16.52% 17.97%

60-69 6.86% 6.96%

>=70 1.21%

Male Female

0.56%

CREDIT APPLICATION

Credit Application represents an intention of consumer to acquire credit.

Percentage Growth of Credit Application Number Quarter on Quarter

Percentage Growth of Credit Application Amount Quarter on Quarter

21%

9%

4%7%

36%

2%

-7%

-13%

17 Q4

17 Q4

17 Q3

17 Q3

17 Q2

17 Q2

17 Q1

17 Q1

in 2017+19%



ANNUAL REPORT2017

0.7%

6.5%

CREDIT PERFORMANCE

Credit Performance indicates the actual situation of loan as of the reporting year

Percentage Growth of Loan Account Quarter on Quarter

Percentage Growth of Loan Outstanding Balance Quarter on Quarter

in outstanding balance in 2017

1.1%

7.8%

6.6%

0.7%

5.3%

-0.9%

17 Q4

17 Q4

17 Q3

17 Q3

17 Q2

17 Q2

17 Q1

17 Q1

+29%Loan Outstanding Balance

in USD in KHR in THB

Loan Outstanding balance distribution

Small Business Loan60%

Personal Finance14%

Mortgage14%

Other Loan2%

Agriculuture Loan10%

USD 16.127 Billion

94% 5% 1%



ANNUAL REPORT2017

1.72%

CREDIT QUALITY

Credit Quality measures by using the ratio of 30 days plus past due.It reflects the performance of the loan as of December 2017.

Percentage of NPL 30 Days

Percentage of NPL 30 Days by Product Group

2.09% 2.20%

2.48%Agriculture Loan

Personal Finance

Small Business Loan

Mortgage

2.21%

1.66%

0.74%

2.30%

17 Q417 Q317 Q217 Q1

1%

Percentage of Customer Holding Loan Account

Customer Relationship with Financial Institution

75%

4%

20%

1 Account >3 Accounts2 Accounts 3 Accounts

Multiple Relationship16%

Single Relationship84%

NPL 30 as of Dec. 20171.72%

The leading provider of financial information, analytical solutions and credit reporting services

in the Kingdom of Cambodia

annual report 2017 - credit bureau

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