annual report 2016/17 · and social care act 2012. during 2012 the council as part of its planning...

Healthwatch East Riding Of Yorkshire 1

Annual Report 2016/17


Contents

Message from our Chair ................................................................................... 4

Message from our Chief Executive ..................................................................... 6

Highlights from our year ................................................................................. 7

Who we are .................................................................................................. 8

What you told us about what you think of services ................................................. 9

Helping you navigate local services .................................................................... 9

How we have made a difference ........................................................................ 9

Making people’s voices heard ............................................................................ 9

Our plans for next year ................................................................................... 9

Our people ................................................................................................... 9

Our finances ................................................................................................. 9

Contact us .................................................................................................. 29


Message from our Chair

It gives me a great deal of pleasure, and

yes pride, to introduce this 2016/17 Annual

Report for Healthwatch East Riding of

Yorkshire (HWERY). In the pages following, I

am confident that you will recognise the

many changes employed over the past

twelve months have been justified, not only

by the enhanced quality and quantity of our

reporting; but by the improved perception

of Healthwatch from individuals, groups

and other professional bodies as being truly

representative of those who use and

depend on Health and Social Services in our

various and widespread communities.

Over the past year, Healthwatch (HWERY)

carried through a revitalised programme

designed to engage face-to-face with as

many people as possible. Through our

presence and/or participation at various

venues, including recent public

consultations on proposed health service

changes, we successfully heightened

awareness on our role in the community,

something we will continue to do in coming

months through our information and

signposting services and other initiatives.

Earlier I mentioned the changes we have

made in the year. These culminated in the

appointment of a new Delivery Manager in

March 2017 and I am pleased to report our

hard working team, with the full

cooperation of the Independent Strategic

Advisory Board (ISAB), are already

implementing many of the programmes

designed to place Healthwatch (HWERY) at

the forefront of change. This would not be

possible without the drive and enthusiasm

of our many volunteers who give generously

of their time and effort and to whom we

owe so much. On behalf of everyone I

would take this opportunity to thank them

especially for that contribution.

“We successfully heightened

awareness on our role in the

community, something we will

continue to do in coming months

through our information and

signposting services and other

initiatives.”

Heath and Social Care is vital to the

wellbeing of us all, whether we live, work

or have retired to the East Riding of

Yorkshire, one of the most beautiful and

therefore popular areas of the country; but

we recognise these vital services are under

constant threat, not only by acute financial

constraints but also the ever increasing

operational pressures and demands placed


upon them. Having knowledge of these

salient factors, I remain confident

Healthwatch (HWERY) can and will continue

to ensure the opinions and concerns voiced

by our communities are not only heard and

listened to, but then acted upon for the

greater benefit of all.

The ISAB continue to set the overall aims

and ambitions for Healthwatch (HWERY).

Reflecting the national trend, the East

Riding of Yorkshire will face challenging

times during the coming twelve months;

but those who rely heavily on our Health

and Social Services can take comfort in the

certain knowledge that Healthwatch

(HWERY) will be representing their interests

at all time.

Enjoy reading this report. It is concise and

informative and provides a valuable insight

to the work of Healthwatch East Riding of

Yorkshire.

Ian Dewar, Chair of the Independent

Strategic Advisory Body (ISAB)


Message from our Chief Executive

The last twelve months have provided

Healthwatch the opportunity to grow and

raise the profile of the organisation across

the East Riding. The East Riding is as unique

and diverse as the residents who occupy it

and as such, the work of the Healthwatch

team has been even more impressive.

“The staff team at Healthwatch is

made up of enthusiastic individuals

who love the work they do engaging

with the community.”

The work of Healthwatch has never been

more valuable, as the voice of the public is

now even more crucial to service design

and delivery.

One of the factors about Healthwatch, is

the incredible volunteers they possess.

Volunteers are the life blood of any

organisation and without the

wonderful Healthwatch

volunteers the work plan

would have been extremely

difficult to deliver.

Looking forward, Healthwatch

East Riding of Yorkshire are

positioned to do some

wonderful pieces of work this

year. Working with service

providers and commissioners

can present its own

challenges but the

relationships that have been

forged and built this year will allow

Healthwatch to work in partnership to

implement and promote service

improvement.

The following pages give you a glimpse into

the volume of work that Healthwatch East

Riding of Yorkshire have carried out this

year. The value of this work cannot be

overlooked, as Healthwatch ensures the

voice of local residents is championed with

extremely beneficial results.

I’d like to close by thanking each and every

individual, stakeholder and organisation

who helped Healthwatch in anyway this

year and finally it gives me a great deal of

pleasure to present the Healthwatch East

Riding of Yorkshire Annual Report 2016/17

Jenny Jenkinson, Chief Executive


Highlights from our year

This year we’ve reached over 3000 people on social media and launched a regular E-bulletin

Our volunteers helped us with everything from Enter & View visits to engaging with the public

We’ve visited over 50 local services and carried out 27 Enter & Views visits

Our reports have tackled issues ranging from Self Harm and Adult Residential Care

We’ve spoken to 5268 People across the East Riding. (That’s over 100 every week!)

We’ve met lots of people from the community at local events


Who we areWe know that you want services that work for you, your friends, and your family. That’s why we want you to share your experiences of using health and care services with us – both good and bad. We use your voice to encourage those who run services to act on what matters to you.

We are uniquely placed as a national

network, with a local Healthwatch in every

local authority area in England.

Our vision

Healthwatch East Riding of Yorkshire has

been commissioned by the East Riding of

Yorkshire Council as required by the Health

and Social Care Act 2012.

During 2012 the Council as part of its

planning to commission Local Healthwatch,

consulted a wide variety of people and

organisations about what Healthwatch

should look like. From this the following

vision statement was produced.

“Healthwatch East Riding of Yorkshire will

be a well-known, accessible and responsive

organisation open to all residents in the

East Riding. It will be well managed, and

have a strategic approach to delivering its

functions through employing both

professional staff and engaging active

volunteers.”

Our priorities

Healthwatch East Riding of Yorkshire

champions the voice of local people on

health and social care services. Our

priorities include:

To enable people to share their

views and concerns about their local

health and social care services,

helping to build a picture of where

services are doing well and where

they can be improved.

To ensure that the views and

experiences of patients, carers and

other service users are taken into

account when services are planned

and commissioned.

To send trained representatives to

enter and view premises where

services are delivered.

To alert Healthwatch England, or the

Care Quality Commission (CQC),

where appropriate, to concerns

about specific care providers, health

or social care matters.

To provide people with information

about what to do when they are

unhappy with the service they

received. This includes signposting to

independent advocacy for NHS

complaints.

To signpost people to information

about local health and social care

services and how to access them.

Our position locally

Locally Healthwatch have worked across

the region with both the public and local

services to make sure we are positioned in

such a way that will help us make the

biggest impact. For this to be successful the

last year has seen Healthwatch focus on


raising its’ profile. This includes making

sure that local people know:

Who we are?

What we do?

Why we do it?

By people being aware of this, it allows

Healthwatch to gather more information

and paint a clearer picture to some of the

key issues and concerns that residents

across the East Riding have when using

Health and social care services.

Being armed with this information puts

Healthwatch in a position to work with

local services and commissioners to make

sure that the information we are providing

is useful, clear and actionable.

Concentrated efforts of the year has

allowed Healthwatch to do all this, and as

such we are better positioned to make sure

that the voice of the public is at the

forefront of every service decision.

.

Our Healthwatch Team & Volunteers


What you told us about what you think of services


Listening to local people’s views

Healthwatch East Riding of Yorkshire work with the public to make sure that their voice is heard by health and social care service providers. During the last twelve months we have worked with a range of people to cover a wide variety of topics with the intention being to use that information to directly help commissioners and service providers think about how they plan and deliver services that serve the best benefit to the public. We have used a wide range of methods to collect information from people such as:

• Online surveys • Community events • Focus groups • Information and signposting service • Enter & View • Partnership working • Social Media • Volunteers • Website

Healthwatch have engaged with a variety of diverse groups, each presenting challenges on how to engage and capture relevant information.

Healthwatch East Riding of Yorkshire have an officer dedicated to working with children and young people and seldom heard groups. Having this resource means Healthwatch are able to put time into building relationships with education providers, community clubs and those representative of these groups.

One partnership that has been excellent in supporting Healthwatch to work particularly with young people, has been with the East Riding College at their two sites in Bridlington and Beverley.

Healthwatch visit the college frequently to work with individual groups and engage the students and staff. One particular example

where Healthwatch made an impact was as a result of asking young people to identify one priority from a list of ten. A high ranking issue was that of body issue, which the college took note of and as a result set up a body image workshop with students.

Engaging with an aging population presents its own challenges. Healthwatch have done a series of reports on residential and domiciliary care. These reports specifically required Healthwatch to work with the target demographic and collect relevant information. An aging population however does mean that it is not always straight forward to engage with people. Healthwatch offered numerous simple and effective ways for the residents to engage such as via a family member or friend completing forms with them; a Healthwatch staff member recording verbal responses; or a simple tick box approach; making sure that everybody has an opportunity to engage, regardless of ability.

Working with vulnerable people and those who may be disadvantaged has always been a high priority for Healthwatch. As with the previous demographic challenges discussed, alternative approaches were taken into consideration when working with such groups. One key way Healthwatch gathers information is by working in partnership with other organisations who represent specific groups or areas. Attending partnership boards and meetings to find themes is also crucial to our way of working.

To engage with service users who live out of area but who travel in to the East Riding to use services, Healthwatch works closely with our neighbouring Healthwatch organisations to ensure experiences and opinions are not lost in geographical transition.


What we’ve learnt from visiting services


carried out a total of 27 Enter & View visits

during the last year, using trained staff and

volunteers.

The visits to date have primarily been

announced visits, with services given two

weeks’ notice prior to the visit.

Healthwatch act as a critical friend to

service providers and as such the

information and feedback we provide

through our reports is there to help

providers shape and improve their services.

Reasons for enter & view visits over the

past year included:

Revisits to residential care setting to

see if previous recommendations

were acted upon and if

improvements have been made.

Visits to discharge waiting rooms and

minor injury units as part of

investigations in to hospital

discharge and minor injuries

provision.

Visits to Dementia friendly

residential care homes to determine

service user perception of service

delivery.

As a result of these specific Enter and View

visits, Healthwatch have produced reports

that detail the individual visit, as well as

formulating a large conclusive report which

provides recommendations to the service

providers and commissioners.

For example, Healthwatch may visit a

residential care home and after the visit

Healthwatch will write a report which

details the visit and provides actionable

recommendations for the home to

specifically improve. Once Healthwatch

have completed the series of visits, a

report is produced which highlights themes

from all the visits. The recommendations in

these larger reports are written based on

the themes from across the visits and are

specifically actionable to the service

provider/commissioner.

In November 2016 Healthwatch East Riding

of Yorkshire produced a Residential Care

report that detailed the information

collected through 25 visits. The information

provided an opportunity to provide the

following recommendations to

commissioners:

East Riding of Yorkshire

commissioners to work with

residential care providers to review

the current provision of incontinence

services to care home settings to

ensure that they are being provided

in the best and most effective way

for care home residents.

East Riding of Yorkshire CCG,

alongside Hull and East Yorkshire

Hospitals NHS Trust to more

effectively utilise patient passports

to support more coordinated

discharge from hospital back to care

homes.

In response to these recommendations, it

was acknowledged that the supply of

continence products poses a number of

challenges to care homes, and the East

Riding CCG have committed to reviewing

this as part of their contracting.

East Riding of Yorkshire Council also invited

Hull and East Yorkshire Hospital Trust to

their Care Sector Forum to provide the

opportunity for both the hospital to explain

the challenges they face when discharging a

patient back to a care home, and also for

homes themselves to explain the issues

they face when patients are discharged.


Feedback from the homes reiterated the

issue identified by Healthwatch in terms of

lost patient passports. As a result HEY have

committed to improving their practice in

ensuring safer storage and return of patient

passports. In the meantime, Healthwatch

has encouraged homes providers to keep a

photocopy of the patient passport so that

content is not lost whilst improved systems

for return by the hospital are put in to

place. Healthwatch will continue to

monitor progress in this.


Helping you navigate local services


How we have helped the community access the care they need

The last year has allowed Healthwatch to

collect information on a range of different

topics and health and social care issues that

are important to the residents of the East

Riding. From targeted consultation to

receiving enquiries, Healthwatch have been

busy collecting important data.

HWERY use this information to produce

reports that pick up on specific themes and

issues that present commonly throughout

the feedback. These themes are then

evaluated and generate recommendations

to service providers to help influence

change.

The majority of our recommendations

highlight opportunities for service

development, and service providers have

been very good at providing updates on

what they have done since receiving our

recommendations.

In some circumstances our

recommendations are in response to the

public raising a lack of awareness or

requiring assurance. When this happens,

HWERY have asked the service provider to

improve awareness of all the services they

provide so that everybody can have access

to the same service.

In May 2016 HWERY produced a Mental

Health services report which focused on the

quality of services being provided. For this

piece of work we utilised the opportunity

to work in partnership with Yorkshire Mind

and the Rethink Mental Illness Hull & East

Yorkshire Carers’ Service. Through this

partnership HWERY produced four

recommendations to the local service

provider of mental health services.

One of these recommendations sited for

mental health service providers to improve

their communication with carers and to re-

examine their confidentiality procedures to

ensure that practice genuinely reflects

patients’ wishes.

The following response was received from

the service provider:

“As a provider we recognise the

contribution Healthwatch make to

the care and treatment of our local

population and their families and

carers.

In response to the above

recommendation, I would like to

assure you that the trust recognises

the true value of carers in supporting

not only our patients but the work of

the trust and has recognised that we

need to improve our support to

carers and have committed to this

improvement.

To demonstrate this, the Trust

Board has recently approved a new

joint patients and carers strategy

which lays out our commitment to

carers. To deliver this strategy a

patient and carers group has been

established and a key member is

one of the Trusts Governors and a

long term carer.”

Humber NHS Foundation Trust.


Another example of influencing local

service design includes our involvement in

the East Riding CCG consultation of Minor

Injuries provision. Utilising 9 different

locations across the East Riding,

Healthwatch supported local people to

provide their opinion about the service

proposals, including their preferred choice

and any concerns they had about the

proposed changes. Healthwatch collated

this feedback to help contribute to and

shape the outcome of the consultation.

“We have an excellent working

relationship with Healthwatch East

Riding of Yorkshire and regularly

meet with representatives to share

information and discuss local

health plans.”

Quintina Davies, East Riding CCG

Public Directories

In June 2016 Healthwatch East Riding of

Yorkshire published a Mental Health and

Wellbeing Directory. This directory is an

example of the work Healthwatch do to

deliver information to the public which is

accessible and easy to navigate.

This was the third directory that was made

available to the public and was distributed

far and wide across the East Riding. The

directory was also available as a download

on the website.

Our directories have always been well

received with service providers quick to

highlight this through stakeholder

feedback.

“The local guide to mental health

services has been widely praised and

is a useful reference source.”

Two and a half thousand copies of the

directory were produced with the majority

of those directories being distributed and

requested within the first month of

publication.


How we have made a difference


How your experiences are helping influence change

In March 2017, HWERY published a joint

report on the discharge process with both

Healthwatch in Hull and North Lincolnshire.

This joint working provided all three

Healthwatch an opportunity to assess the

discharge process across the region and

how it differed in each location.

The public were involved through the

process either through survey consultation

or general feedback into the report. We

also carried out Enter and View visits to

help provide a better picture into the

discharge process.

A common issued across hospital sites was

in relation to the timely receipt of

medication when being discharged from

hospital. In response to this finding, the

three Healthwatch organisations made the

following recommendation to their local

hospitals:

Trusts to consider whether patients

who are ready to be discharged could

be ‘fast tracked’ so that they receive

their medication from pharmacy as

quickly as possible. Where delays are

not attributable to pharmacy,

patients should be made aware of

this.

Working with other organisations

Healthwatch East Riding of Yorkshire and

the CQC continue to have a strong working

relationship. Locally the CQC have a good

understanding of our remit, and how our

Enter and View function in particular can

complement their own work. The last

twelve months has seen the development of

greater structure in this relationship, with

us each having a named contact for the

efficient sharing of information, concerns

and good practice.

The CQC have requested information

numerous times for their upcoming visits,

demonstrating that the CQC values the role

of Healthwatch and the importance of

patient feedback to their own processes.

How we’ve worked with our community

Healthwatch have worked hard to build

strong relationships with local and national

care providers. Through these relationships

we have been able to involve local people

in the evaluation and commissioning of

local services.

Through the ongoing attendance at

planning meetings across the region,

Healthwatch are able obtain information

directly from professionals, for conveyance

to the public regarding upcoming service

change so that the public can have a say

how their local services are shaped.

The East Riding of Yorkshire Health and

Wellbeing Board is unique in the fact that it

is the Delivery Manager of Healthwatch East

Riding of Yorkshire who sits on the board. A

decision was made between Healthwatch

and the local authority to have a strategic

presence on the board who could

contribute to the Board in a sharp and

timely manner. As the Delivery Manager is

at the heart of the day to day delivery of

Healthwatch, it was felt that this person

was best placed to fulfil this function.

Volunteers are the lifeblood of our

organisation. The last twelve months has

given HWERY opportunity to develop new


roles for our volunteers, making sure that

we are not only getting the best out of

them, but they in turn are getting the most

from the experience of volunteering for

Healthwatch.

Much of our current volunteering activity

supports our Enter and View activity. This

function of Healthwatch would not be

operational without the involvement of

volunteers. This year Healthwatch have

successfully recruited an Under 18

representative to attend Enter and View

visits as an additional resource to the two

volunteers who would normally attend. This

is a unique opportunity for Healthwatch to

utilise the different perception a young

person may have of a care facility.

Volunteers are also invited to help at

engagement events and attend local

meetings. The East Riding is a large,

diverse landscape which means for

Healthwatch to really reach every corner of

the community we need to develop our

volunteer network to expand across the

region.

“The College has worked in

partnership with the Healthwatch

team for a couple of years now

which has seen delivery of various

workshops and

awareness session to

our students around

local healthcare and

volunteering

opportunities.

Healthwatch have also

attended events at the

College including our

Fresher days, where the

students got involved

with an activity which asked them

about their worries and concerns.

The results of this identified one

of their main concerns was about

body image, which in response the

College introduced extra support

and awareness talks which were

well attended and appreciated by

our students. The College values

the hard work and support from

Healthwatch and we look forward

to more collaboration on the

future.”

Tracy Underwood, East Riding College


Making people’s voices heard


In focus

Healthwatch East Riding of Yorkshire have

worked hard over the last year to make

sure we make an impact on behalf of the

residents of the local area to see service

improvements in local provision.

Children and Young people were one of the

groups we have worked particularly closely

with to make sure they had a voice in local

planning and service provision.

During the year Healthwatch reported on

the voice of young people to the local

authority and service providers through the

Health and Wellbeing Board and the

Children’s Trust Board. This platform was a

great opportunity to really provide a

clearer picture at a strategic level of what

young people thought of their services.

The information that Healthwatch collected

from children and young people was also

used to help shape and structure the East

Riding Children’s Trust plan for the next

three years. Children and young people will

directly benefit as the information in the

Children’s plan will be used to help shape

services and champion service improvement

in both the short and long term.

"The East Riding of Yorkshire's

Children’s Trust recently

undertook an exercise to refresh

its Strategic Children & Young

People's Plan. The Plan highlights

the great work that is currently

taking place within the sector and

also raises challenges for the Trust

and its partners to address over

the next three years. A small task

force of partners from

Healthwatch, ERVAS (East Riding

Voluntary Action Services), Early

Years & Family Support, Youth &

Family Support services and FISH

(Family Information & Support

Hub) undertook an extensive

consultation exercise to capture

the voices of children & young

people. The consultation

specifically captured children &

young people’s hopes and wishes

for the future and had a direct

impact on shaping the key

priorities detailed in the plan.

Healthwatch were a vital partner

in this exercise and we look

forward to continue working with

them in the future."

Phil Jackson, Partnerships & Participation

Strategic Lead East Riding of Yorkshire

Council


This year the information and signposting

service has dealt with eighty five complex

enquires. These enquiries included liaising

with other local Healthwatch to make sure

that individuals who receive services from

numerous regions still felt supported and

had the opportunity to feedback regarding

their treatment. The service also worked to

make sure that individuals who needed to

make a complaint about their treatment

knew where to go and how to go through

the process, with Healthwatch working with

those individuals to support and guide them

through from start to finish.

One of the key areas where local people

have directly benefitted from Healthwatch

activity is through an initiative called “Get

Online Mondays.” This piece of work

spearheaded by the Information and

Signposting Officer is a platform to offer

bespoke training on a one to one basis to

help people navigate the internet to help

them use online health and social care

services, information and resources.

This piece of work

highlights the

changes that are

being made in

delivering health and

social care and also

shows the adaptive

and reactive nature

of the work of

Healthwatch. As

more services take

strides to offer online

services,

Healthwatch are

supporting an ever

increasing population

to make sure service

provision is

accessible for all.

“I now feel confident to book a GP

appointment online, order a

repeat prescription and view my

online health record."

One of the learners from the training


Our plans for next year


What next?

The next twelve months provide Healthwatch a great opportunity to continue putting forward the voice of the public and to work with service providers to ensure they truly understand the benefit of patent engagement.

A work plan has been developed utilising the insight from the previous year’s engagement; from insight from local service providers; and from the strategic guidance of the ISAB.

Topics that will be covered over the next year include:

• Perinatal mental health

• Working Age Males

• Residential Care revisits

• Homelessness

• Oncology

Moving forward also means embracing new

challenges, which in the next twelve

months will include activity from the

Sustainability Transformation Plan (STP).

The STP will test Healthwatch to make sure

we are really working with providers to stay

ahead of service change and allow for as

much public input as possible.

Positioning ourselves for the future

Healthwatch also need to make sure that

we are positioned locally to continue

making an impact. Changes within health

services are constant and varied. Working

with partners and service providers,

Healthwatch will aim to stay up to date

with plans to make sure the public have a

say when it comes to how those changes

are made.

Our priorities

Additional to our work plan are some

overall priorities. These priorities are

principles of working that will allow

Healthwatch to have the biggest impact on

behalf of the health and wellbeing of the

public.

Those priorities are as follows:

Healthwatch East Riding to challenge

service providers with clear

recommendations that can be acted

on and followed through.

Healthwatch to make sure the

community is well represented and

that everybody across the region

during the year has the opportunity

to engage with a Healthwatch

representative within 5 miles of their

home.

To continue recruiting volunteers to

help facilitate the statutory

functions of Healthwatch.

“This year will really see

Healthwatch challenge with more

purpose and provide succinct

recommendations that can be

attained.”

Matthew Fawcett, Healthwatch East Riding

of Yorkshire Delivery Manager


Our people


How we involve the public

and volunteers

For Healthwatch East Riding to fully

function as a service that works on behalf

of the public interest, the strategic

direction and decisions we make are shaped

with public consultation.

The first example of this is the structure

and influence of our Independent Strategic

Advisory Body (ISAB). The role of the ISAB is

to advise Healthwatch and monitor the

work plan to get the greatest outcomes for

the people of the East Riding. The ISAB is

made up of four members of the public.

Another example of how the public help

shape the way Healthwatch work is by

previous consultation. In 2016/17

Healthwatch started engaging with the

public with the specific intent on finding

out what are priorities to residents of the

East Riding in health and social care. Over

1100 people contributed to this research.

The information Healthwatch collected

from this work will be directly used when

looking at the investigations we will

conduct this coming year.

Healthwatch have always operated in a

well-informed, transparent and open way.

Having the public shape our workplan is

crucial to our success in making changes for

service users across the East Riding.

Decision making

Once the workplan has been established

based on public consultation, it then goes

to the ISAB who evaluate and agree to the

workplan. This process is directed by the

public and as such allows the public to be

involved with strategic decision making and

the direction of the service.

Our staff team

The staff are made up of the following

individuals

Matthew Fawcett – Delivery Manager

Matthew is in charge of the operational

delivery of Healthwatch against the

strategic plan. In addition, Matthew

manages the team and oversees day to day

delivery.

Steven Mottershaw – Engagement Officer

Steven is the face in the community,

engaging with the public all over the East

Riding.

Gillian Perry – Information and Signposting

Officer

Gillian works with the public to make sure

they have the right to put forward their

concerns and signposts people to local

services when applicable.

Michelle Harvey – Volunteer Coordinator

Michelle manages the pool of volunteers

and coordinates our Enter & View visits.

Martin Davies – Project Officer

Martin produces the reports based on

collected information and also supports

work in the community.

Chris Mills – Community Outreach Officer

Chris works with children and young people

and vulnerable adults to make sure

everybody has a voice.


Our finances


How we spent our money in 2016/17

The following provides detail on how we funded our work for the period 1st April 2016 to 31st

March 2017

Income £

Funding received from local authority to deliver local

Healthwatch statutory activities

177,415

Additional income (carry over from 2015/16) 1,440

Total income 178,585

Expenditure

Operational costs 14,357

Staffing costs 133,200

Office costs 12,820

Total expenditure 160,377

Balance brought forward 18,000



Unit 18, Brough Business Centre,

Skillings Lane,

Brough,

East Yorkshire,

HU15 1EN

01482 665684

[email protected]

www.healthwatcheastridingofyorkshire.co.uk

Contract holder:

Meeting New Horizons CIC

The Strand

75 Beverley Road

Hull

HU3 1XL

If you require this report in an alternative format please contact us at the address above.

© Copyright (Healthwatch East Riding of Yorkshire, June 2017)

mailto:[email protected]

http://www.healthwatcheastridingofyorkshire.co.uk/

annual report 2016/17 · and social care act 2012. during 2012 the council as part of its planning...

Documents