annual report 13-14

VOLUNTEERING QUEENSLAND INC

ANNUAL REPORT2013 / 2014

Volunteering Qld

IDEAS

COLLABORATIONInspiration

a better future

CONNECTIONS

Make A Difference

Innovation

SustainabilityTRUST

Doing ThingsDifferently

Civil SocietyCommunity

Reciprocity

New Australian finds happiness in giving backA couple of months ago Ana* arrived in Australia as a refugee/asylum seeker from Iraq. Fast forward to the present day and Ana is now fully connected to her new home country through her work as a proud volunteer. She helps settle other new arrivals, cooks for community events, lends a hand at her children’s’ school, and donates blood.

Ana’s volunteering journey started when she joined Access Community Services. It was at their program ‘Super Sisters’ that she first heard from Volunteering Queensland on the benefits volunteering offers, the pathways it can provide to gaining new skills and meeting new people.

After a look through the ‘Jump In! Volunteer in Logan’ volunteering directory and a chat with Access and Volunteering Queensland staff, Ana found her first volunteer role. She soon started helping in a local non-profit warehouse putting together settlement packages for other newly arrived families. These included everything they need - household items, staples, hygiene products and pantry items.

Ana enjoyed volunteering so much that she also began helping out at community events, assisting with the cooking. Recently she cooked sweets for over 400 people. “I didn’t know I could cook for so many, but when I did I felt proud and good about myself.”

Ana’s found that through volunteering she feels happier, more confident and comfortable with herself. “I like it because we help other people... when I see someone happy with what I’ve done to help them, I become happy.”

Thanks to her volunteer work Ana’s developed many new skills and has had the opportunity to practice her English. “When I first arrived I couldn’t cook, drive or use a computer….but now I know I can do lots of things”. “I’ve learnt to talk so much to different people, the old and the young.”

Ana encourages other new arrivals to give volunteering a go. “Everyone should try to volunteer. They should try it because they will like it.”

She sees her volunteering and being a blood donor as a way to give back to Australians who were so kind to her. She wants Australia to know that her Arabic people have good values and are keen to help and become more integrated and involved in their communities.

“I hope I can do more volunteering in this country…I found love through volunteering.”

* Name has been changed to protect the privacy of the individual involved.

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Table of Contents

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Message from our President

Message from our CEO

What do we stand for?

Volunteer Engagement Linkki Learning Differences

Homeless Connect Corporate Volunteering

Community Initiatives

Education, Research & Policy

Training & Building Capacity

Building Community Resilience

Events

Marketing

Our Team

Partners & Supporters

Financial Statements

Minutes of Previous AGM

Donate

‘Together With’ Volunteering Queensland Virtually Done Community Commons Project Logan Branch

Innovate Symposium 2013 Futuring Volunteer Management Adaptive Leadership for Non-profit Change Capacity Building University Student Engagement

Background CHC42712 Certificate IV in Volunteer Program Coordination Students As Active Volunteers Initiative Future Plans

Step Up Program Business Roundtable EXTEND Emergency Volunteering CREW Be Prepared Disaster Ready Communities

International Events

International Volunteer Day International Volunteer Managers Day Resilience WeekNational Volunteer Week National Student Volunteer Week

09 Bright Futures 36 Sneak Peak - Our G20 Journey

Ladies & Gentlemen

On behalf of the members of our Board of Management and all of our Staff and Volunteers, it gives me great pleasure in presenting this, the 32nd Annual Report of Volunteering Queensland Inc.2013-2014 has emerged in some ways as one of the greatest years in our history, yet alas, also as one of the most vulnerable years that our organisation has faced for a long time.

In the big picture, the year has seen Volunteering Queensland supporting our national peak organisation Volunteering Australia, in organising and delivering back to back:

• the 23rd International Association for Volunteer Effort – or IAVE – World Volunteer Conference, and• the 2014 International Youth Volunteering Conference; at Queensland’s Gold Coast.

It was expected that in economically upbeat Australia, we would be able to attract more than 2,000 international and national participants to the IAVE Conference and more than 500 to the Youth Conference. In June, three months out from the Conferences, it was clear such a result was not going to be achieved, not surprisingly, due to the continuing world economic downturn and its impact now in Australia. The anticipated numbers have accordingly been trimmed to at least 100 to the Youth Conference and 750 at the World Conference, the point at which we could endeavour to break even. With a reduced budget, all stops were out to ensure that the program and speakers were able to achieve a standard of excellence for those who are able to attend.

Whilst feverishly working on commencing the IAVE World Conference in September, we are also midstream in preparing a large volunteer cohort from the general public to assist with the successful implementation of the G20 Leaders Summit on behalf of the Commonwealth Government. Our staff and volunteers have been working feverishly though most

of the year to recruit and train over 700 volunteers who will perform specific tasks throughout the Summit, and present the ‘friendly face’ of Brisbane, Queensland and indeed Australia. With the Homeless Connect events conducted during the year, we are truly in ‘event’ mode these days.

Our members may recall from our previous Annual General Meeting the concern we expressed about the cutbacks in government funding for community services in Queensland, and the impact that was likely to have on our operational realities, and on our need for continuing growth to adequately respond to the demands of the volunteering sector throughout this State.

This year the Commonwealth funding for state volunteer peak bodies across Australia, which has been our lynchpin funding source dedicated to volunteer management for almost two decades, has been ceased as at the end of 2014. As we speak we are waiting to hear if the submissions we have made through an alternative and more competitive system of Commonwealth program funding have been successful. This situation has seen us literally having to compete with our constituent regional and locally based organisations. Even if we are partly successful, it is quite likely that we are facing a much diminished financial capacity to continue to grow our innovative projects.

Despite these challenges there are positive aspects to this whole scenario. Our Board and Staff are working hard to develop new and innovative initiatives and directions which you will be commented upon further in this report.

The other strength we can now claim is the significant work that our sister State and Territory Peak Volunteering Bodies, together with Volunteering Australia, have put into laying the foundations for a more cohesive Volunteering Sector that is underpinned by the better integration of all of our efforts.

Message from our President

Volunteering Queensland Inc Annual Report 2013 / 2014 01

ROSS WISEMANPRESIDENT

In a sense we are all facing the same circumstances, and now we have worked hard to ensure that Volunteering Australia itself has sufficient operating funds, then our combined future lies in a body that has never been as united as it is now, which puts us in a better league of finding our volunteering resources through a National approach, in supplement of own individual approaches.

So with the World Conference all but over, we now look to our united efforts through Volunteering Australia to find the solutions to the future challenges we all share. So we trust you wish us well in pursuing these directions.

In closing, I want to thank my fellow board members, Val French, Tom Philp, Robert Plant, David O’Leary, Julie-Anne Mee, Gillian Ching, and Damien Edmonds for their unstinting support and comradeship throughout this last year.

To Perry Hembury, our CEO, you have been sorely tested this difficult year, Perry, and you have been an absolute stalwart for facing and managing the enormous challenges that have beset you, our senior management, and all the staff and volunteers of Volunteering Queensland, and our partners. I thank all of you so sincerely for helping our cause with all that you so generously give, and the loyalty with which you give it.

I thank you all.

Volunteering Queensland Inc Annual Report 2013 / 2014 02Volunteering Queensland Inc Annual Report 2013 / 2014 01

Written during the IAVE World Volunteer Conference in September 2014.

We are all aware of the rapid pace of change across communities and of the challenges we all face. During the year we engaged in much commentary and activity about how communities may be strengthened and how we can enhance levels of community health and resilience; not only in terms of natural disasters, but every day. It is no surprise that volunteering features prominently in this dialogue and continues to play a vital role in sustaining communities. In the recently launched Queensland Plan we see evidence of the imperative of community engagement along with numerous goals designed to enhance community life in the years ahead.

When we look at Volunteering Queensland’s own initiatives and activities throughout the past year (as well as those on the drawing board) we see reflected those same aspirations. For example, we embrace cultural diversity through our Bright Futures project. Our Virtually Done and Community Commons projects serve to build the capacity of groups to be more sustainable and effective in their local communities. We celebrate and applaud community achievers through National Volunteer Week and International Volunteer Day. We provide opportunities for hundreds of volunteers to support major events such as Homeless Connect in partnership with Brisbane City Council, and of course during the year we commenced recruiting for the high profile G20

Leaders Summit. We launched the inaugural National Student Volunteer Week to acclaimed success, and we create projects such as Learning Differences which, with the involvement of volunteers, seeks to address the challenges of children with learning difficulties to ensure they have every opportunity to reach their full potential. In the pages of this Annual Report you will read of our ongoing efforts to support emergency volunteering; a critical function in times of extreme weather patterns. We educate and inspire potential community leaders through our Innovate publications, reports, research and symposium and other learning events. Through our Training Department we have delivered on the training needs of communities in all areas of the State and continued to connect communities via our Linkki service; and the list goes on.

The year has brought more than its share of challenges. Changes to funding models and the push to seek alternative methods of resourcing as we operate in a ‘marketplace’ characterised by uncertainty and anxiety over the future of funding and the prospect of heightened cross-sector competition. The changes to the federal government’s funding methods highlighted this challenge towards the end of the year and injected instability into project planning, staffing and budgetary matters. Rationalisation, collaboration and innovation continue

Message from our CEO


PERRY HEMBURYCEO

to be terms in daily use as we embrace new ways of operating and thinking. Our ‘Together With’ Volunteering Queensland project encapsulates this new way of thinking and aims to boost the capacity of groups to more effectively deliver services while at the same time provide valuable opportunities to build social capital within their communities – and strive for sustainability. We recognise the complexity of many issues we face in providing services and supporting those most vulnerable in the community and remain committed to finding effective ways to resolve those challenges, in partnership with all stakeholders. We need to work together more collaboratively than ever before.

Reflecting our vision, we continue to dream of and work towards a better world; one in which, through social participation, everyone can make a difference.

I take this opportunity to thank all our supporters, and our talented and hardworking board members and staff, and especially our volunteers, who throughout the year have enabled Volunteering Queensland to achieve so much.

Thank you one and all.


WHAT DO WE STAND

FOR?

Formal volunteering has its origins in a pre-industrialised age and society that was structured very differently to the world we now live in. Fast forward two centuries and volunteering is now as diverse as the needs that it meets, but at heart the same principal applies. One or many individuals have a desire to participate – for whatever reason, in helping a community meet a need.

Over 30 years ago when Volunteering Queensland was first founded, converting volunteering values into action primarily involved advocacy at all levels of government, education and training for organisations to more effectively engage volunteers, and linking volunteers with organisations who offered volunteer opportunities, usually in a very traditional role that required a regular commitment and face-to-face engagement.

We discovered, as we provided these services, that we were good at rolling our sleeves up and working alongside community (government, corporates and community organisations; volunteers from all backgrounds) to help them get sustainable results.

Fast forward again to the present and this capacity to be a change maker through all forms of social participation including, but not limited, to formal volunteering, is at the heart of how we offer value to Queensland communities.

We convert volunteering values into action. We focus on not just delivering services and support, but having an impact. We ensure action. We nurture innovation. We enable participation. We ensure sustainability.

We invest our efforts locally, acting as an agent of change that brings together all areas and levels of community, to respond to existing and emergent challenges through volunteering. We broker services and support to enable participation that ensures sustainability.

We can do this, because for over 30 years, we’ve been inspiring successful practice in civil society, and for the next 30 years, we intend to do the same.

Action Innovation Participation Sustainability


A sense of purpose through volunteeringVolunteering has had a significant impact on Claire’s life.

When she had to leave her paid job of nearly ten years it left her “feeling useless and defective”. Volunteering in her community has given her back a sense of purpose and she feels as though she contributes to society in a valued way.

Claire has regained confidence in herself and her abilities in the workplace. “I actually enjoy my time volunteering and I can see that the work I do is making a difference to those around me.”

Volunteering has had more personal impacts on her life, saying that “the experience of volunteering has counteracted the feelings of isolation felt after I was no longer engaged in paid employment.” She feels this means that she is less likely to feel depressed and worthless, as she is “out in this world, meeting new people and creating new positive life experiences.”

Claire’s story aligns with research that shows that people’s mental health and wellbeing can be improved through meaningful volunteering activities.

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Claire (right) at our Volunteer Managers Network Meeting

with Manu (left)


VOLUNTEERENGAGEMENT

Our aimConnecting to volunteer opportunities should theoretically be easier in this technological age, but knowing who to connect with, why, what your rights are and what to expect, are questions that only Linkki answers.

Linkki is the online volunteer linking service developed by Volunteering Queensland to help match volunteers, including potential volunteers experiencing disadvantage, with volunteering opportunities. We aren’t just linking you to opportunities that are out there, we are linking you to opportunities we know because Linkki is also a service to better assist nonprofits and community groups use web-based tools to source and connect with volunteers.

Linkki is supported by a five day a week Helpdesk team of volunteers who are fully trained and able to assist volunteers and volunteer involving organisations alike, with sound evidence based advice and support.

Our main achievements Over 1,000 volunteer opportunities have been promoted and maintained on Linkki over the past 12 months – as well as steps taken to grow Linkki user communities of individuals and organisations including:

• Implementing a member• contact strategy and general • awareness campaign• Developing new Linkki brochures, posters and •promotional materials for the website and • newsletter targeting individuals and organisations to • aid Linkki growth• Promoting Linkki as a tool for event volunteering

As well as this, significant improvements have been made to the functionality of Linkki providing users with interfaces that are easier to use and understand.

Our future plansRecruiting, engaging and coordinating volunteers so that they are able to have maximum impact for your organisation is a challenge and in the future we aim to work closer with volunteer-involving organisations to help them more effectively do this; using tools like Linkki.

We also have great plans to continue to make Linkki a simple, easy connector for people who want to volunteer – so watch this space!

linkki.volunteeringqld.org.au

Linkki

Shelley DavisVolunteer Engagement

Team Leader

Over the past 12 months Linkki registered over 10,000 volunteers.

We welcomed 184 new organisations, bringing our total registered organisations to 1,583.

We assisted 29,305 individuals towards volunteering through face-to-face, email, online and event engagements.


http://linkki.volunteeringqld.org.au

Our aimDemonstrating how innovative and integrated approaches to volunteering can have a significant impact on how effectively the community can respond to issues lies at the heart of Learning Differences.

In Australia currently, 10–30% of children cannot read or write confidently. Many of their parents, in fact, 44% of adult Australians, can’t read or write confidently either. Despite the efforts of good teachers, educators and allied health practitioners the implications of these statistics mean that literacy is an enormous problem that communities – in particular schools – are struggling to solve.

We want to ensure every child has the ability to write and volunteers are the key to bringing the community together to achieve this.

Learning Differences is an initiative to recruit, train and link skilled literacy volunteers with schools and communities to help them meet the diverse learning needs of our children.

The program is structured to tap into local communities through school networks to identify children at need. The program will provide trained volunteers and resources to assist and support children with learning difficulties and improve literacy rates across Queensland.

Our main achievementsLearning Differences is an unfunded program that we launched in April 2014 to raise awareness of the needsand the possibilities it offered. Since then we have made some great steps forward:

• Launching a social media • campaign • Forming significant partnerships and collaborations • with practitioners and support groups including • the Australian Dyslexia Association, Learning • Connections and Aboriginal Literacy Foundation• Forming a collaboration with Education Queensland • (Central Queensland Region) to establish an • • unfunded pilot school at Slade Point State School • (Mackay) to be launched in Term 3, 2014• Forming a collaboration with the Benevolent Society • to establish an unfunded pilot school at Eagleby • South State School (Logan) to be launched in Term • 3, 2014.• Developing ‘A Volunteer Engagement Readiness’ • tool that has been tested at 9 schools interested in • the Learning Differences initiative.

Our future plansWe are seeking an investment of $210,368 to establish two operating regions in Central Queensland, and Logan. We will be contributing over $369,899 in-kind and the return will be over 23,500 volunteers hours valued at $730,548 in up to 60 schools. Learning Differences is a Queensland initiative but has the potential to be implemented throughout Australia.

Learning Differences

volunteeringqld.org.au/learningdifferences

“I was honoured to be chosen to attend the training for this commendable and clearly vital project. Reflecting on the training session, I truly believe that this project can assist school children who are currently struggling with their reading and writing. I truly feel there are many more people who have the means and ability to successfully fill this necessary volunteering role within all schools. Community awareness and working together is the key.”

Deb, pre-service teacher and volunteer

“Our teachers work hard. Knowing the community cares too, and wants to work alongside them to tackle the complexities of helping our kids achieve is an extraordinary motivator.”

Rod Finney, Principal, Slade Point State School

Lana de KortGeneral Manager


http://volunteeringqld.org.au/learningdifferences

Our aimBright Futures is an innovative mentoring project that tackles thechallenges of finding employment pathways andensuring financial security, by bringing together women who can help, and women who need help.

The program hand-matches mentors with women to provide one-on-one support and guidance around skills development, networking, volunteer placement and employment opportunities. Building a relationship that can benefit both the mentor’s and mentee’s future career paths.

Our main achievementsIn its first six months, Bright Futures, with the ongoing support of the Zonta Club of Brisbane Breakfast, has engaged with 32 mentees and 13 mentors from diverse backgrounds and ages to work towards enhancing women’s employment pathways.

The mentorship program is complemented by a series of Professional Development Sessions delivered by the Zonta Club to build skills in interviewing techniques, resume preparation, application writing, and professional networking.

Mentee participation continues to grow steadily following workshops sessions at the Logan Info Connect, Access Community Services, Fusion English School, and Brisbane TAFE.

Our future plansFunding grants have been applied for to extend the Bright Futures program further, focused primarily on helping disadvantaged women in communities.

We are pursuing stronger corporate partnerships in order to meet the growing number of mentees. We are also pursing a partnership with Brisbane City Council in 2015.

Bright FuturesMentoring for Women

volunteeringqld.org.au/brightfutures

The labour of women was more likely to be underutilised than men. The underutilisation rate in 2011-12 for 20-74 year old women was 13.1% compared to 9.1% for their male counterparts.

The extent to which the available supply of labour is utilised is an important social and economic issue. Basically, it means that the employment aspirations of these people aren’t being met – and therefore logically, their financial aspirations (and perhaps needs) aren’t being met either.

4125.0 - Gender Indicators, Australia, Jan 2013, Australian Bureau of Statistics

Dulcinea Hernandez Director, Community

Participation

Many nationalities are involved:• New Zealander • Malay• Australian • Filippino• Sri Lankan • Indian• Chinese • Bosnian

“Bright Futures demonstrates how volunteering can be central to providing solutions for society’s growing issues and challenges.”

Dulcinea Hernandez, Director, Community Participation, Volunteering Queensland


http://volunteeringqld.org.au/brightfutures

Mentee profileJanet + Fergie

Current position:Job seeker and Linkki team member

What are you passionate about?

The not-for-profit sector, animals, making a difference, breaking down barriers that people

face to gain meaningful employment.

Motivations for becoming a mentee:I need all the help I can get. To gain new

ideas, find network opportunities, be involved in the whole process.

What have you gained as a mentee?

The opportunity to look at things differently. Someone else to “share the load” with the

challenges of job search. Hopefully to teach my mentor a thing or too as we learn together

Would you recommend Bright Futures to

other women? Absolutely, you need to try anything and

everything you can or you will just wonder “what if” – even if you try things and they fail

– at least you have tried.

Mentor profileAnne

Current position: I was a Manager and after leaving fulltime work I wanted to give something back to

the community by working with women as a mentor.

What are you passionate about?

I enjoy helping others to see the potential in themselves and to value their skills and

experience.

Motivations for becoming a mentor: To pass on some of my skills and experience that I have acquired over the years to assist

other women. I know that it can be quite challenging for women to gain confidence in

the workplace or to return to work and for them to appreciate that they do have many valuable

skills and experiences to offer.

What have you gained as a mentor?I have gained a real appreciation of the challenges faced by women returning to

the workforce and gained the satisfaction of working together with my mentee to discover options to overcome them. I have also been able to engage with past colleagues to play a role in developing my mentee and to offer me advice. Best of all, working with my mentee

was a real pleasure.

Would you recommend Bright Futuresto other women?

Absolutely. I believe Bright Futures is a great program that is a true partnership between

the mentee and mentor that can achieve a life changing outcome.


Homeless ConnectOur aimWe are proud to again partner with Brisbane City Council to recruit and train volunteers for Homeless Connect. This meaningful project connects some of the most vulnerable people in our communities with vital services in a fun, social environment.

Homeless Connect volunteers are members of the general public, skilledprofessionals, students of all ages, corporates and educational providers. By lending a hand they play their part in this special, much needed event which offers a wealth of services in a one-stop-shop environment. There is welfare, employment, legal, and government information. Homeless guests can have a haircut, get a health check or learn about housing options. There’s also a donations room where guests can find clothes, canned food, bedding, and toiletries. A hot meal is provided and entertainers make this an enjoyable day for all involved.

Our main achievements• Recruited and trained 453 volunteers for the November 2013 • event and 603 volunteers for May 2014 event. These • volunteers helped the 1,000 homeless guests that attend each • event.• Recruited groups for corporate volunteering, creating strong • attendance rates as groups are often already organised and • are easily coordinated.• Placed experienced volunteers in Team Leader roles. • Implemented an express orientation for those who have • volunteered at Homeless Connect in recent history. Offered • detailed orientation sessions (face-to-face and webinar) to • help new volunteers understand a homeless person’s needs • and situation and developing critical skills to build confidence. • Involved Street-Doctors; Urban Indigenous Health Institute; • Australian Hearing; Dental Pearls; QUT Health Sciences which • is inclusive of Nursing, Podiatry and now Social Work students.

Our future plansSince 2006, there have been fifteen Homeless Connect events in Brisbane, helping over 13,000 people connect with services that would have otherwise been out of reach. We plan to continue our partnership with Brisbane City Council to manage volunteers for this event which helps breaks down barriers and builds stronger communities.

volunteeringqld.org.au/homelessconnect

Volunteer highlights“[To] see firsthand what so many of our non-for-profit agencies do for the homeless. The love and respect that was given to these people who have found themselves in this situation.”

“I loved getting to spend time with some of the children at the event! It was so rewarding making crafts and reading books with them; it was great that the children loved it so much.”

“Every event is an enjoyable experience. The overall spirit and environment of the event is remarkable and it is such a buzz to see the faces of the many school students who volunteer as they are amazed that this level of life unfortunately exists and they are part of something to assist and bring a smile to so many.”


Team Leader


http://volunteeringqld.org.au/homelessconnect

Corporate VolunteeringOur aimA corporate volunteering program is a program that is supported by an employer to encourage their employees to volunteer on paid company time. More and more organisations are seeking volunteering opportunities for their staff. The rise in this trend can be attributed to the following:

• Increasing awareness of corporate social responsibility • Increasing publicity and government agendas around volunteering and social inclusion• Growing need for professional development opportunities for teams• Increasing competitiveness for staff and associated focus on employment conditions• Rising interest in becoming an employer of choice.

Our main achievementsEarlier this year, Volunteering Queensland took our corporate volunteering programs in a whole new direction by providing branded portals ‘Volunteering Marketplaces’ featuring best practice volunteering opportunities that meet the needs of the organisation, and provide employees with an opportunity to understand how to effectively and easily get involved in their community through volunteering.

We launched our first ‘Volunteering Marketplace’ with the Department of Natural Resources and Mines; and Department of Water and Energy in May 2014.

Our future plansBecoming involved in your community is a great way that businesses of all shapes and sizes enhance their brand, build relationships with customers and develop staff. Encouraging scalable opportunities to do this; such as through a ‘Volunteering Marketplace’, is a great way to ensure sustainable corporate engagement in this state.

volunteeringqld.org.au/corporatevolunteering


http://volunteeringqld.org.au/corporatevolunteering

COMMUNITYINITIATIVES

Creating new realities for all… In a world where everyone can make a difference, new modes of thinking, collaboration and doing business are emerging to address the diverse needs of society both now and in the future. Volunteering has played a vital capacity building role in ensuring sustainable communities in the past; providing resources and talent that would not otherwise be viable.

Rationalisation, collaboration and innovation are becoming the undeniable building blocks of our nation’s future. No sector, industry or organisation is immune. The impetus for change is relentless and in the community sector, the reality of responding to this while meeting the growing needs of people they support means many service providers and charitable organisations are at a cross-roads. Do they do what they have always done, or do they find the means for reinvention amid the changes that are before them?

Volunteering Queensland, as the peak body for volunteering in this state, supports many of these organisations directly and indirectly by nurturing their capacity to deliver services through effective engagement of volunteers. As they stand at the crossroads, Volunteering Queensland stands alongside them. We too are asking the same hard questions, but because of our unique role providing practical, innovative and sustainable support to non-profits across all sectors in the last 30 years, we are asking an extra question – “How can we help ourselves, and others make rationalisation, collaboration and innovation become more than just the building blocks of our sustainability – but also the outcomes of how we do business?”

We think we have the answer and have spent this year planning a journey to ensure that we can help small to medium community organisations find sustainability through a shared workplace, and managed services (Reception, Administration, IT and Finance, Marketing and Volunteer Coordination) that inspire collaboration and innovation. By moving in ‘Together With’ Volunteering Queensland offers community organisations a chance to grow stronger by drawing on the extra capacity Volunteering Queensland offers – while retaining their own independence.

Ensuring we are ready to support the operational needs of diverse organisations, as well as our own, has meant a restructure of our operations team. Team leaders, such as Neha Sahai, have played critical roles in strengthening and streamlining people and systems so that ‘Together With’ clients can log job requests, are able to track their progress, and access easy reporting that can feed into their own operations. Many of these internal changes have been supported by our long term partnership with Salesforce, who offer us assistance with a globally recognised CRM system that has led to many enhancements of our operational and external systems. Joy Quantrell and Jovana Juloska have supported these enhancements by reviewing our quality framework and finances to ensure that should other organisations wish to access administration and finance support that they’ll be able to in a way that is effective and affordable for all. Vanessa Codling and Shelley Davis (also featured in other areas of this Annual Report) have likewise built effective teams to support marketing, volunteer coordination and event management activities.

volunteeringqld.org.au/togetherwith

‘Together With’ Volunteering Queensland


http://volunteeringqld.org.au/togetherwith

YOUR organisational needs

OUR UNDERSTANDING & EXPERIENCE CONNECTING

& CREATING TOGETHERfor results that benefit society

OUR SUPPORT SERVICES

&

‘TOGETHER WITH’

virtual space

=

financeshared

meaning

HR

trustmarketing

volunteer support

ITreception

physical space

collaboration support

from 30 years supporting non-profits

“Volunteering Queensland’s vision for ‘Together With’ is to boost the capacity of non-profits to effectively meet the needs of their clients by providing access to effective and affordable front and back of house operations, systems and IT, and premises that nurture sustainability, collaboration and innovation.”

Perry Hembury, Chief Executive Officer

‘Together With’ Team

Vanessa CodlingMarketing & Communications

Team Leader


Participation

Teresa KrumenacherProject Officer

Neha SahaiPeople & Systems

Team Leader

Jovana JuloskaFinance Team Leader

Joy QuantrellQuality & Standards

Team Leader


Team Leader



Noelia Ramon Noelia is an international award-winning filmmaker, visual storyteller journalist and photographer originally from Spain but based in Brisbane, since 2011. She has previously lived in London and Barcelona where she also gained work experience in online journalism and she improved her skills and knowledge in photography, communication and film.

During these 15 years, she has worked as a journalist for National TV Channels such as Antena 3 and Telecinco in Spain. She has worked as a documentary storyteller – filmmaker and photographer for corporate clients and governments, organisations and NGOs in Europe and Australia. She has filmed and photographed different types of sectors and themes: tourism, culture and art, education, sport, science, nature and environmental conservation, multiculturalism and many other meaningful and relevant stories.

She loves telling stories through image, which is what she has been doing all her career during this last 15 years: documentary films, short films/videos, photography and as a TV News reporter and journalist. She likes to tell stories from different perspectives and she uses her creative-journalistic style: it’s more than a simple video or picture; there is a story behind every single image, person, business, interview...

In 2014, the Australian Institute of Professional Photography and Video Production (AIPP) has accredited her as a Professional Video Producer and Photographer. She is among the first recognised Video Professionals by AIPP in Queensland and Australia.

Some of her timelapses and short films have been published in mass media like Courier Mail, Brisbane Times and News.com.au. Noelia has recently won the Best Timelapse Award in the 2014 International Naturman Cinema Festival in Spain with the piece “Inside a Superstorm”.

The prestigious global agency and leading provider of digital media content Getty Images has appointed her as film and timelapse contributor for creative and editorial work.

Find out more about film and animation support through Virtually Done, email [email protected]

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Our aimVirtually Done is an innovative service which sees us provide marketing expertise to non-profits to help them get their messageacross to their stakeholders.

We manage a virtual team of highly skilled marketing,communications and graphic design volunteers who can develop flyers, logos, social media images, infographics, newsletters, publications and more.

This service is available for free for our financial members and available at a fee per request amount for non-members.

The Virtually Done volunteers, in return, receive valuable training, mentoring and experience in marketing, communications and graphic design fields, improving their career prospects, plus the social benefits of volunteering.

Our main achievementsVirtually Done was launched during National Volunteer Week in May 2014.

• A partnership formed with leading Queensland • company CPX Printing and Logistics who will • provide industry support and expertise • Creation of a core team of volunteers with expertise • in marketing, design and communications to provide • the Virtually Done services• Marketing collateral including a brochure and video • created to promote the service• Support received from university careers and • employment and student engagement programs, • adding further depth to the pool of Virtually Done • volunteers• Program developed and seeking funding for a • face-to-face team of Indigenous students to become • Virtually Done volunteers in regional Queensland.

Watch our Virtually Done film on YouTube.

Our future plansVirtually Done will be looking to build on its initial success, including:

• Widespread promotion of Virtually Done • Investigating opportunities to secure more funding • for Virtually Done so that we can extend the service • to include other offerings such as smartphone app • development.

Virtually Done

volunteeringqld.org.au/virtuallydone

“Less than a third of non-profits employ trained marketing staff. For organisations that don’t have a marketing team, being able to use the Virtually Done team to produce event flyers, brochures or a newsletter could be invaluable. All they have to do is give us a brief and we will coordinate the rest leaving those organisations free to focus their energies on what they do best – meeting the needs of their client base and communities.”

Lana de Kort, General Manager, Volunteering Queensland

“The potential for [Virtually Done] to help non-profits increase their profile and market penetration is obvious. Working in partnership with Volunteering Queensland, we will use our expertise to help mentor the virtual volunteer team and for those non-profits seeking printing and logistics, offer them the best solutions possible.”

James Bennett, Managing Director and Founding Partner, CPX Printing and Logistics


Team Leader


http://www.youtube.com/watch?v=yF41xnFx7i8&list=UUF0MOrS6iFXZD1DlK2cMKLQ

http://volunteeringqld.org.au/virtuallydone

http://youtu.be/yF41xnFx7i8

http://youtu.be/yF41xnFx7i8

Our aimThis year seems to have seen the beginning of a perfect storm, where community needs keep on rising but the availability of funds to respond to those needs has declined or become increasingly competitive. This has put many big NGO’s under pressure, but for many of the community managed organisations who engage volunteers to help respond to grassroots issues in their local communities, the issues have been overwhelming.

A proactive group of 15 local community groups in the Whitsundays, Mackay and Isaac (WIM) have banded together with the support of the Coalition of Community Boards and Volunteering Queensland to explore how they can survive the ‘perfect storm’ and by working together, come out stronger.

Our main achievementsQueensland Community Foundation has funded this pilot project $130,000.

Community groups involved: • Regional Social Development Centre • Bowen Neighbourhood Centre Inc. • Youth Space Proserpine Inc. • Mackay & Region Community Legal Centre Inc.• Domestic Violence Resource Service (Mackay & • Region) Inc.• Lowanna House Inc.• ELAM Inc.• Mackay Street Chaplaincy Inc.• MARABISDA Inc.• Kalyan Youth Services Inc.• Mackay Youth Connections Inc.• Collinsville Community Association Inc.• Youth Information and Referral Service Inc. • (Mackay)• Moranbah & District Support Services Inc. (Isaac)• Community Accommodation & Support Agency Inc.

Our future plansThis project will identify the community group’s needs at a local level, and Volunteering Queensland in partnership with the Coalition of CommunityBoards, will work to enable them to develop the capacity to effectively harness resources to gain traction on the initiatives they need to get results – long term results – for their community.

We are looking to demonstrate how this project could work in other communities, and while the groups involved will identify outputs that match their needs (such as baseline research, training, mentoring and models of collaboration); Volunteering Queensland will be seeking to demonstrate how capacity, involving volunteers, can be embedded in communities and maintained locally.

Community Commons Project

Quotes“We believe this collective has the potential to enable community service organisations to build the relationships and insights that will create legacies in the Mackay, Whitsunday and Isaac communities.”

Dr John de Groot, Chair Board of Governors, Queensland Community

Foundation

“We are excited to make the most of this opportunity to work in partnership with Volunteering Queensland, and locally with the Regional Social Development Centre to develop the work of the Coalition to the point where our organisations can begin identifying ways for the sector as a whole to become more sustainable and effective.”

Mrs Carmel Daveson, Chair of WIM Coalition for Community Boards sub-committee

volunteeringqld.org.au/communitycommonsproject



http://volunteeringqld.org.au/communitycommonsproject

Logan Branch Our aimOur Logan Branch supports community, volunteer groups and volunteers in the region.

Our main achievements• Logan Helpdesk assisted 225 community• organisations.• The development of Jump In! Volunteer• In Logan community directory containing• organisations that recruit volunteers.• Volunteer Outreach Pods Proposal • developed to enhance community • outreach and connectedness. This will• enable the growth of Linkki, volunteering• opportunities and placements. Outreach • Pods will be based in key locations in the • community, staffed by volunteer teams • which will assist in finding volunteering • opportunities and encourage individuals • to take our Disaster Readiness Index.• Launch of the Art of Volunteering: Logan’s Stories video• magazine achieving almost 200 views in two weeks. This is an • example of the power of video to help community organisations • effectively reach and impact their audiences.

• Logan webinars underpin the Linkki Growth strategy and• form the core of monthly webinars developed to support • local Volunteer Managers Network-style communities amongst • members and Linkki organisations.• Logan Combined Network collaborates on a range of issues• specific to the region. The network aims to work better• together focusing on four action areas; Education and Training, • Common Ground, Shared Agenda and Joining Together. They • have discussed the impact of the future of volunteering.

Our future plansWe will continue to engage the Logan community in meaningful and innovative ways.

50 years of volunteering Noelene is the Coordinator at Helping Hands, an organisation that makes up packages for new arrivals, providing them with all the basics to get settled in our country. She has a history of volunteering, having been involved for around five decades, lending a hand at her church, cancer funds, senior citizens groups, schools, meals on wheels, and she was even part of the original blue nurses door knock appeal.

Noelene volunteers because she loves helping others, “I come from a poor family with 9 children, so I know what it’s like to be poor. I have a great love of people, and over the years I’ve taken lots of different nationalities into my home, and domestic violence victims.”

Noelene has passed on her passion for volunteering to those who she has taken in. One young Japanese boy who stayed with her for seven months volunteered in the local community in program management.

Noelene says “I get so much out of it. When I look at these people, and realise what they’ve come from, it amazes me that they can be so kind and happy.”

Many volunteers assist Noelene at the Helping Hands warehouse, where they affectionately refer to her as ‘mum’. Here the volunteers with limited English skills are helped by fellow volunteers so they learn “what things are” and better understand Australian culture.

Noelene says “we’re all getting older” so she loves having the younger volunteers in because they “are really hard workers and it’s a lot of fun.”


Participation

volunteeringqld.org.au/logan


Leonie BryenResource Development &

Research Officer

http://www.volunteeringqld.org.au/web/index.php/news-media/newsmenu/blog/1515-jump-in-volunteer-in-logan

http://www.volunteeringqld.org.au/web/index.php/news-media/newsmenu/blog/1515-jump-in-volunteer-in-logan

http://youtu.be/ffuuaBZFdZE

http://volunteeringqld.org.au/logan



Our aimWe held our third annual Innovate Symposium at theGriffith University EcoCentre during November 2013. Theevent brought together over 60 professional practitionersfrom various sectors, community leaders, grassroots activists, researchers and university students in order to:

• Discover and challenge the values and beliefs • critical to community building and practice• Translate theoretical knowledge into a set of tools • that enable innovative, engaging and creative • practices• Develop community development practices that • encourage collaboration and capacity building• Apply these practices and tools in order to • transform organisations and communities• Sustain this change to create resilient • communities and adaptive organisations.

Our main achievements Through a series of workshops and creative explorations, the group focused on how to re-think and re-invigorate their practices and their approaches to their own work, their organisations and their communities. Workshop leaders included Dr. Phil Crane on action research; Andrew Gibbs from Human on creative entrepreneurship and Rebecca McIntosh on social enterprise.

As per previous years, the Innovate Symposium creates a unique space which allows practitioners and peers who are normally isolated from each other to come together, share successful practices and case studies, imagine and re-imagine what’s possible in their communities, reflect on their own practices and get a little lost – a little unravelled. Participants walked away with a range of new tools and fresh ideas for their work in community; each one of them making a pledge to incorporate their learnings into their work going forwards.

Our future plansThe next Innovate Symposium will be held in February 2015 with a focus on ‘Re-think. Re-imagine. Re-equip. Re-centre. Community development and social action’. Innovate will be an opportunity to consider emergent practice, soul work and working dialogically. It will draw together facilitators and participants from a variety of perspectives, including community development, social work, critical education, community activism, and student engagement.

volunteeringqld.org.au/innovatesymposium

EDUCATION,RESEARCH &

POLICY

Innovate Symposium 2013

Mark CreytonDirector of Education,

Research & Policy


http://volunteeringqld.org.au/web/index.php/policy-research/menu/innovate/innovate-symposium

Our aimThis research project aims at identifying the critical trends, practices, challenges and opportunities which volunteer managers are identifying in their daily practice and comparing these with national and international trends to assist with future policy, training and strategic planning.

Our main achievementsThe original consultation was held in Brisbane in May 2013; however, the Futuring Volunteer Management report was completed and launched as a key publication for International Volunteer Day in December. The report drew on the experiences of 84 volunteer managers documenting their best practices, critical challenges and needs for the future.

The second stage of this research was delivered at a Sunshine Coast forum for National Volunteer Week in May 2014. Approximately 40 volunteer managers from diverse sectors attended. Highlights included the sharing of best practices from around the region particularly in how to work with volunteers which is both empowering and effective and a discussion about the growth in student, virtual and corporate volunteers identified by some of the organisations.

Our future plansThe third stage of this research will focus on the experiences of volunteer managers in regional centres.

Futuring Volunteer Management

volunteeringqld.org.au/futuringvolunteermanagement

Key findings from our Futuring Volunteer Management reportThe 5 Critical Changes for the South-East Queensland Voluntary Sector

• Increased training opportunities• Increased promotion of volunteering• More networking events for volunteer • managers• Simplifying legislation & policy• Increased support provided by• Volunteering Queensland Inc “SEQ volunteering is indeed in ‘transition’ towards new models engagement, however, resolving traditional issues also remains equally important for a bright future”


http://volunteeringqld.org.au/web/index.php/policy-research/menu/policy/1264-futuring-volunteer-management-report

Adaptive Leadership for Non-profit Change Our aimFor many who work with and in community, who seek innovative approaches to complex issues, who wish to work with enabling, participatory or client-directed models, who are driven by a social justice focus, or who wish to provide values-based professional services – these are challenging times.

There is a growing recognition that those who lead community organisations face significantly different challenges than their predecessors. These challenges have no technical or ‘easy fix’; they’re adaptive, and therefore require a new approach to leadership. This program focuses on adaptive leadership as means for assisting organisations to enhance the way they manage this type of significant change.

Our main achievementsIn April 2014 three Adaptive Leadership workshops were held across Tasmania for TasCOSS – for community and health service organisations with over 70 participants including key leaders from Lifeline, Benevolent Society, and several peaks. The workshops focused on how to approach organisational change in regards to changes in external funding and delivery requirements.

Our future plansA set of master classes will be delivered in the second half of 2014 to further build the capacity of Tasmania community health service organisations.

The program is being further developed to provide a range programs through-out Queensland in 2015.

volunteeringqld.org.au/adaptiveleadership

Excerpt ‘Adaptive Leadership: an approach for challenging times’ article

In my own work I have found non-profit and community leaders find particular resonance in leadership discussions around models of the following:

• Collaborative leadership with its focus on the skills to form alliances and build cross-sectoral, cross-• community and public private partnerships as well as shared or distributed leadership arrangements. • (see e.g. Chrislip and Larson; Hank Rubin; Pearce and Conger)• Constructivist leadership and the importance on constructing meaning, shared dialogue and narratives. • (see e.g. Wilfred Drath; Linda Lambert; Daniel Dennett)• Ethical leadership with the centrality of values, authenticity and ethical practice. (see e.g. Robert Starratt, • Peter Northouse)• Social entrepreneurial leadership that blends both economic and social value creation. (see e.g. David • Borstein; Ridley-Duff and Bull)• Enabling or empowering leadership and exploring the ways which encourage power to rather than power • over and dealing with the complex issues this opens up. (see e.g. Paulo Freire, Robert Greenleaf)

Each of these approaches holds much value and as many non-profits are led by thoughtful pragmatists a variety of blends and practices is the usual result.


http://volunteeringqld.org.au/adaptiveleadership

http://volunteeringqld.org.au/web/index.php/policy-research/menu/innovate/innovate-research-bulletin/1476-adaptive-leadership-an-approach-for-challenging-times

Capacity Building Our aimTo provide a range of services and support to build the capacity of grassroots and community organisations.

Our main achievementsThis financial year Volunteering Queensland again focused on a range of local capacity building projects.

The Brisbane City Council Catchment Capacity Building Project was launched with consultancy and training for the 11 catchment groups through-out Brisbane. The program provided support in governance, strategic planning, volunteer management training and business development strategy.

Moreton Community Peer Leadership was run over 7 days from February to June 2014. The program had a new focus on adaptive leadership, facilitation, exploring new models of partnership and funding sources including social enterprise, digital approaches to work and marketing. Moreton Bay Regional Council recognised the Moreton Community Peer Leadership program by hosting a graduation attended by the Lord Mayor and Deputy Lord Mayor who recognised the impact and effectiveness of the program to build the capacity of leadership within the community and volunteer sector.

Workshops were also held with the Community Advisory Group of Moreton-Oxley Medicare Local with a focus on enhancing the skills of the group to further their work in community consultation and capacity building.

A special edition of the Innovate Research Bulletin was released in January 2014 specifically focused on capacity building to support and promote Volunteering Queensland’s work in this area. The journal provided 9 different perspectives on effective capacity building.

Our future plansA range of capacity building projects are planned for 2015 including the continuation of the Brisbane City Council Catchment Capacity Building Project.

volunteeringqld.org.au/capacitybuilding

Excerpt Innovate Research Bulletin – Capacity Building Edition

“Capacity building is a concept with a lot of promise and many meanings. The terms it brings to my mind are partnership and innovation – assisting community groups to cooperate on exciting projects to achieve fantastic outcomes. It is the idea of working with the strengths and assets of community groups, building on what is already there in order to create opportunities for these groups to realise their full potential. There are a lot of exciting ways in which small community groups can build their capacity, creating effective and innovative projects that have a real benefit for the community.“

Shelley Dunlop


http://www.volunteeringqld.org.au/web/index.php/policy-research/menu/innovate/innovate-research-bulletin/1280-edition-9-january-2014

http://volunteeringqld.org.au/capacitybuilding

University Student Engagement Our aimWe are involved in much collaborative work with many Queensland based universities, providing a range of programs and projects in the field of student leadership, student engagement and service learning.

Our main achievements • Mark Creyton, our Director of • Education, Research and • Policy, won the 2013 QUT • Vice Chancellor’s Award • for Excellence in their new • Community Partner • category, recognising • outstanding partnerships and • engagement, client focus and • innovative and creative • practice.

• The QUT International Student Volunteer Initiative • partnered us with QUT and local organisations • to provide a pathway for international students • to engage in volunteering. This program is run • each semester with up to 40 QUT international • students who work in teams with different non-profit • organisations for a 12 week volunteer placement. • These students were at different stages of their • studies in a range of degrees and were placed • into a variety of roles according to their • skills and personal interests. The • project-based approach allows • students to commit to their • organisation while balancing • study commitments, and • students gained • experience working in • multidisciplinary teams • and working to a project • schedule to produce • tangible outcomes.

• We are a key partner in the Leadership, • Development and Innovation program at QUT which • helps advance the leadership capacity of students • through a Learn-Act-Lead model. Volunteering • Queensland provides a set of workshops and • support in the fields of organisational leadership • and social change as well also offers a specialised • strand of workshops designed for student leaders • in club management roles. Volunteering Queensland • provided a core role in developing a 2 day • conference on social change led by the Leadership, • Development and Innovation program with our • research and education team facilitating a range of • work in this space. Workshops vary from • introductory workshops on community development, • volunteering and activism to advanced stream on • working with difference and leading social change • initiatives.

Our future plansIn 2015 we will partner with QUT to develop and deliver a Changemaker program for 30 students. This is a cohort-based development program that brings together themes of social change, social enterprise and technical innovation with elements of advanced leadership development, core civic engagement and initiative incubation.

volunteeringqld.org.au/studentengagement

Mark CreytonDirector of Education,

Research & Policy


http://volunteeringqld.org.au/studentengagement

Volunteering as an International StudentName: Sinna K.

Country of origin: Finland

University: Queensland University of Technology (QUT)

Degree: Master of Business (Advanced) in Marketing

What is the project you are working on? The organisation I am volunteering for is called Community Plus+, also known as West End Community House (WECH). My project is to help with the marketing and fundraising arrangements of the organisation.

What were your initial expectations? When applying to the program, I was hoping to get an opportunity to participate in a volunteer project where I could utilise my marketing skills. Therefore, I was extremely happy to hear that there were many non-profits, which offered marketing related opportunities through QUT International Student Volunteer Initiative (ISVI). The company I chose was looking for volunteers for many different projects, but the one I got to be part of was a team, which was appointed to boost the organisation’s marketing and fundraising activities.

What have you learned from the project so far? I have learned a lot regarding the functions of a community house, which has been very inspiring and through that I have developed a high appreciation towards the staff. I have learned new marketing skills, as I am currently designing a flyer for the organisation as well as a poster for a future event. I’ve had the opportunity to participate in all their marketing meetings, which has helped me to understand marketing planning, how to create events with a limited budget and what kind of opportunities there are related to fundraising.

What is the overall benefit you are gaining from the experience? I find that participating in QUT ISVI has been a highly beneficial experience, as I’ve not just developed my existing skills, but also learned new skills related to my major at QUT. All the information I have learned during the program I will most definitely later be able to utilise when applying for marketing related positions and building my career in marketing. All in all, I find that QUT ISVI has showed me a new way of understanding the world of marketing, which has made the experience extremely valuable.

volunteeringqld.org.au/isvi

Part ofThe International Student Volunteer Initiative, created by Volunteering Queensland and the Queensland University of Technology (QUT), provides opportunities for international students to become more involved in the local community through volunteering. Small teams of students are placed with not-for-profit organisations to complete a variety of projects over a set time period.


http://volunteeringqld.org.au/web/index.php/policy-research/menu/university-student-engagement/international-student-volunteer-initiative

TRAINING & BUILDING CAPACITY

Volunteering Queensland’s Training Unit (RTO #6020) is clearly focused upon delivering quality outcomes specific to the profession and practice of the volunteer manager. Whilst at the international and domestic levels changes in definition around what constitutes volunteering, and what might be the principles of volunteering remain matters of conjecture, such changes are essentially driven by the change of reality with which the modern-day volunteer manager deals on a daily basis.

These changing realities include a broadening landscape of volunteering including virtual and micro-volunteering. Volunteers engage in traditional not-for-profit arenas of community services, health, education, sport and recreation, and increasingly in the public and private for-profit sectors. In Queensland for example, most local government councils engage volunteers across a wide range of roles; there exist councils that engage more volunteers than paid workers. State government engages volunteers in emergency, health and other services.

The face of the volunteer has also changed. Increasingly, senior-secondary and tertiary students volunteer as do people with professional standing, however these time-poor volunteers now donate less of their time. They hold higher expectations of the host organisation in the management and use of their valuable time and professional skills. In response, host organisations are expected to be professional, well organised managers. In 2014, volunteering is a world away from the domain of the middle class benevolent Australian women of faith rendering voluntary support to the poor in the early 1800s.

Management of volunteers is the practice in which an organisation strives to apply relevant managerial processes such as recruitment, retention, and reward at the same time fulfilling other responsibilities including governance, risk management and work, health and safety.

Whilst it is now an imperative that the professional volunteer manager hold a body of knowledge and training to guide and assist their professional practice, almost anyone can gain employment as a ‘volunteer manager’. Further, not every volunteer host organisation encourages its volunteer managers to train and develop the necessary knowledge and skills base.

It is in this context that Volunteering Queensland’s Training Unit strives to promote the ongoing professionalisation of volunteer management through quality training initiatives; and to encourage young people to engage in volunteering training and experience.

BACKGROUND

Ed NixonTraining Business

Manager


CHC42712 Certificate IV in Volunteer Program CoordinationOur program for 2013-2014 was underpinned by training investments brokered through the Health and Community Services Workforce Council, the Creative Skills Industry Council and the Queensland Fitness, Sport and Recreation Skills Alliance.

The program graduated 137 candidates from across Queensland, and from rural fire, arts, museums, community services, health, sport and recreation sectors as well as local government councils.

Our graduatesOne of our graduates Kristy McGregor of Longreach has been instrumental in coordinating a team of volunteers to set up and conduct two annual Channel Country Ladies Days which in 2013 was hosted in the remote south western community of Noccundra (pop. 6), some 1200 kilometres west of Brisbane and 200 kilometres from Cameron Corner (Cnr SA, NSW and Qld borders). A third Ladies Day is planned for 2014 at Betoota (pop. 0).

Kristy says about her training with Volunteering Queensland: “It provided an opportunity to clarify my volunteer management frameworks and processes which in turn has brought about success in coordinating the huge voluntary effort required to organise these successful not-for-profit Ladies Days events in such remote locations.”

Another of our graduates was nominated for the 2014 Queensland Training Awards - Vocational Student of the Year. The Queensland Training Awards are the state’s highest recognition of people and organisations who strive for success, best practice and innovation in training.

Kristy McGregor CHC42712 Certificate

IV in Volunteer Program Coordinator graduate

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Students As Active Volunteers InitiativeThis year numbers of Students As Active Volunteers Initiative (SAAVI) schools and student enrolments have continued to increase. As many VET courses keep increasing their enrolment prices beyond what students/carers are able to afford, the Certificates I, II and III in Active Volunteering are becoming more affordable and more popular for Queensland High School students.

In 2014 enrolments rose to almost 2,800 students from 48 Queensland schools spanning from Palm Island to the Gold Coast. There are enrolments from High Schools, Special Schools and Alternate Schooling Providers. Volunteering Queensland’s website has been transformed in order that SAAVI teachers can easily access teaching and assessment resources and we continue to add new functions to this site.

Feedback from our SAAVI schools confirms that benefits arising from engagement with the Certificate I, II or III in Active Volunteering include:• Understanding the importance and value of volunteers in our community• Supporting students work with diverse clients thereby building their self-esteem and confidence• Assisting students to communicate in a variety of settings e.g. with younger students, older people, people • experiencing mental health issues, etc.• Gaining an appreciation of WHS issues in the workplace, at school and with volunteering organisations. From just one of our SAAVI schools Some of the Ipswich State High School (ISHS) student volunteer placements this year have included:• Reading with year 2 students at Brassall State School and Ipswich West Special School• Assisting to cook a bbq lunch for residents at Tarampa Lodge (an assisted living facility outside of Ipswich)• Assisting the Daniel Morcombe Foundation safety talks at Brassall State School with year 4, 5 & 6 students• Organising the 40 hour famine at ISHS • Assisting the local Queensland Times newspaper & non-profit Cityhope Care with the Hampers of Hope • Christmas Appeal by collecting groceries at school to donate.

Good news stories• A graduate phoned their school earlier this year requesting a copy of their volunteer log book because in job • interviews, employers were very interested in his Certificate lll in Active Volunteering. Employers wanted • to know about the various places that he had volunteered and the skills that he had acquired through his • volunteering. This was of great benefit in gaining employment.• At another school, a Year 11 student volunteering at a Brisbane Animal Farm gained part-time work. Further • skills development opportunities then arose to increase his skills and confidence in this area.• Two schools have developed links with their local SES units where students now volunteer.

volunteeringqld.org.au/saavi

Kathy Davenport-Mills SAAVI Coordinator

A promotional video was created showcasing the project work of QASMT (Queensland Academies - Science, Maths and Technology) in partnership with LifeTec. In this project our SAAVI students demonstrated to senior citizens the use of different mobile phone apps and continued these learning opportunities by providing in-school tutorials.

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Future Plans 2014-2015 will see the end of current State government investment in volunteer manager training. This will be offset in part by the growing SAAVI program, and hopefully investment into the broader volunteer sector by the Commonwealth Department of Social Services.

Implementation of Vocational Education, Training (VET) Reform including new RTO Standards and Training Package reviews will remain challenging as does the need to develop internal capacity to deliver training to our clients, particularly in electronic formats; and to develop a broader audience for our training products.

Throughout 2013-2014, our highly skilled training and administration staff have worked tirelessly, some travelling far and wide across Queensland to deliver quality core products to our clients, and a consistent income stream for Volunteering Queensland. For that, these staff are to be enthusiastically endorsed and congratulated. It remains critical that we consolidate our position as a provider of high quality training at the State level, and to support growth into the National level.

Toowoomba volunteers thanked at award ceremonyIn May 2014, Hon. Dr John McVeigh MP, Minister for Agriculture, Fisheries and Forestry and Member for Toowoomba South, and Mr Trevor Watts MP, Member for Toowoomba North, hosted a Volunteer Afternoon Tea to recognise local volunteers and celebrate National Volunteer Week.

At the event 45 outstanding local volunteers, nominated by a diverse range of nonprofits and community groups, received an award and acknowledgement for their contribution.

“Toowoomba volunteers deserve to be celebrated this week and every week of the year,” Trevor Watts MP, Member for Toowoomba North

Our representative was Trainer and Assessor Chrissie Kelly who congratulated the award recipients on the important difference they’ve made to their community, and gave a speech on how Volunteering Queensland works to support volunteers and organisations through training opportunities, resources, research and projects.

There are over 23,000 volunteers in the region who work tirelessly to help local groups achieve their mission and make Toowoomba the vibrant, healthy community that it is.

(Chrissie pictured above with Ray Addison who at 88 years old was the oldest volunteer to receive an award)

CERTIFICATE COMPLETIONS

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Certificate III in Active Volunteering

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BUILDINGCOMMUNITYRESILIENCE

Our aimThe Step Up Program increases preparedness and empowers communities for potential disasters, contributing significantly to ‘civil society rebuilding’ in the aftermath of the Queensland Floods and subsequent disaster events. The Step Up Program is a combination of six unique but interconnected projects with a focus on building community resilience to natural disasters by empowering a diverse range of community stakeholders with the necessary knowledge, tools and resources to build community self-reliance. The program provides tailored information, resources, pathways to engagement and support mechanisms for individuals, leaders of community groups and organisations, business owners, young people and Aboriginal and Torres Strait Islander communities.

Our main achievementsThroughout the design and delivery of the Step Up Program, there has been close collaboration with a range of stakeholders including government, community and corporate organisations whose interest and capabilities have jointly added value to the Queensland Government’s priority to build a more resilient state. The Step Up Program has helped communities to become more empowered to take responsibility for and manage the impacts of disasters by finding local solutions to local risks, through the use of local capacity and local capability.

In 2013 – 2014, the Step Up Program has: • Received ‘Commended’ for • the 2013 Resilience Australia • Awards – Queensland • Not-for-Profits category.• Delivered the Disaster • Resilience Leadership Project• in Taree, Kingaroy, Atherton • and Rosedale.• Supported the production and • launch of the documentary ‘Walking the Path to •Recovery’.• Released a film ‘The Journey: Step Up Program’.• Received requests for resilience resource • development, service delivery, workshop facilitation • and taking aspects of the program to other • Australian states.• Worked in collaboration with other state • volunteering peak bodies to see positive uptake of • relevant resources and initiatives.

Our future plansWith volunteer assistance, a promotional strategy is in place to ensure these projects and resources will continue to be utilised by local community groups and nonprofits to assist them in building their community’s disaster resilience. Facilitations of workshops, engagement and events will be delivered across the state and interstate as requests for service delivery continue to be fielded for all the projects with this award winning program.

Step Up Program

emergencyvolunteering.com.au/stepup

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Julie MolloyDirector, Social Engagement

http://emergencyvolunteering.com.au/stepup

Our aimAs part of the Step Up Program, Business Roundtable EXTEND works to ensure businesses are better prepared and better connected for natural disasters through the formation of roundtables - networks of like-minded, local organisations.Volunteering Queensland runs roundtables in communities across Queensland, often in partnership with Westpac bank branches, local councils, and Chamber of Commerce groups.

Our main achievementsBusiness Roundtable EXTEND fosters resilience by helping businesses develop their own disaster preparedness, and by extending their networks and connections that may assist them and their local community in times of disaster.

Roundtables include relevant and meaningful resources provided by Volunteering Queensland, presentations on building natural disaster resilience and hosted facilitated discussions about how to better prepare their community for the next disaster. Outcomes for businesses who attend a roundtable include: Increased knowledge of the potential impact of local natural disasters; Increased awareness of local disaster preparedness; Creation of a Business Continuity Plan; Formulation of cooperative action strategies for businesses to help each other. Local communities engaged with their own versions of Business Roundtable EXTEND, bringing together local business owners and operators as well as representatives from community service organisations. A comprehensive and adaptive library of resources for engagement has been developed in response to the diverse needs of business communities. This includes online tutorials, filmed case studies and newsletters, available on our Emergency Volunteering Portal.

• Almost 90 roundtables were• held in nearly 70 locations, • with a total of almost 1,000 • participants.• 36 events hosted by 18 • local councils.• 11 chamber of commerce • groups and businesses • statewide got involved in • formally organising and • hosting roundtables.• The highest numbers of • participants were from some of the highest natural • disaster prone areas.

Our future plansOther organisations have been increasingly enthusiastic to take on lead roles as hosts or co-hosts of roundtables. This has led to the emergence of sector or industry specific roundtables including aged care and multicultural groups. We will continue to encourage business resilience and promote the resources we have available to support organisations to form networks and run roundtables in their local communities.

Business Roundtable EXTEND

emergencyvolunteering.com.au/brte

Quotes“If a business has been impacted by a disaster, traditionally, unless they’re prepared, 7 out of 10 of those businesses will be out business within 18 months to 2 years.”

Anthony Bowden, Queensland Community Ambassador, Westpac

“It’s very encouraging to see so many businesses involved in the Business Roundtable EXTEND. It’s a great idea to get people thinking about resilience, and actually thinking about the plans they have to make.”

Cr Krista Adams, Councillor for Wishart

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Natalie CorbettBusiness Roundtable EXTEND Coordinator

http://emergencyvolunteering.com.au/brte

Emergency Volunteering CREWOur aimEmergency Volunteering CREW is one of Asia Pacific’s first spontaneous volunteering services facilitating a volunteer Community Response to Extreme Weather (EV CREW). Developed by Volunteering Queensland over 5 years ago, EV CREW has provided opportunities for spontaneous and pre-registered volunteers to be involved with their community’s disaster preparation, prevention, response and recovery activities in a safer, more coordinated manner. It matches and refers volunteers to disaster response agencies when needed.

Our main achievementsSince inception, more than 120,000 people have registered as volunteers and EV CREW has assisted in more than 130 volunteer campaigns. EV CREW has partnered with over 70 disaster management agencies to improve their volunteer management capacity advising in training, debriefing, communications, health and safety, insurance, rights and responsibilities and professional development. EV CREW advocates and provides policy advice to local and state government on volunteer management and involvement in disasters.The program has won international recognition for the service it provides, from the UN, UNESCO and the World Bank, as well as the British and Brazilian governments.

In 2013 – 2014, EV CREW has:

• Maintained a current database of more than 80,000 volunteers ‘on call’ for disaster preparation, recovery • and relief efforts.• Been awarded a ‘Highly Commended’ at the 2013 Resilient Australia Awards, Queensland.• Partnered with Volunteering ACT to launch EV CREW in our nation’s capital.

• Worked with QUT for the research study “Spontaneous Volunteering during Natural Disasters”.• Provided input and participated in the Australian Emergency Volunteer Management Forum highlighting the • need for greater utilisation of volunteers in disasters.• Been involved in the design and development of a successful Bushfire and Natural Hazard Cooperative • Research Centre funded Research Project “Out of uniform: building resilience though non-traditional • emergency volunteering”.• Experienced a spike of 1,589 visits to our Emergency Volunteering Portal during the New South Wales • bushfires in October 2013.• Maintained a blog with topical emergency volunteering and building resilience articles.


Julie MolloyDirector, Social Engagement

Awards Our team were thrilled to receive highly commended for Emergency Volunteering CREW and commended for our Step Up Program – Building Community Resilience in the not-for-profit category of the 2013 Resilient Australia Awards – Queensland.


Our future plansThe important role EV CREW can play to help communities prepare, respond and recover from extreme weather events and times of disaster has been recognised Australia-wide.

We have developed a new Natural Disaster Resilience Program project that will see EV CREW leveraged to focus on Building Community Resilience and Volunteering Capacity for Disasters. In the coming year the Queensland Government have invested in upgrading EV CREW and increasing the level of promotion and training to ensure that local communities are able to take advantage of what EV CREW has to offer – and thus ensure more resilient communities across Queensland.

We will continue to work with Volunteering Victoria and Volunteering Tasmania to explore how EV CREW can be adopted and implemented in their respective states. We will also continue to explore and collaborate with Volunteering SA&NT, Volunteering WA and Volunteering Australia in further promoting the EV CREW service and the importance of its key messages.

“I wish that so many people could come with me during my days at EV CREW, at the call centre and just look through my eyes and experience the same things that I was feeling. The emotions, the happiness that I was feeling when I was helping somebody, it’s a very rewarding experience.”

Anika Miller Cooper, Volunteer, EV CREW

“When a disaster strikes, you need to be able to respond quickly and EV CREW are in a position where they can respond quickly. That’s of great relief and assistance to Brisbane City Council.”

Cr Graham Quirk, Lord Mayor of Brisbane

emergencyvolunteering.com.au/crew

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http://emergencyvolunteering.com.au/crew

Be Prepared is a straightforward facilitated process that invites community to answer the question: How will your community work together to plan how you will support each other before, during and after disasters? This unique approach to building resilience is focused on community-level activity rather than individual preparedness.

Be Prepared was run with the Kurilpa and Fairfield to Rocklea communities, with the projects implemented reflecting the diversity of their respective communities while successfully contributing to building capacity and resilience.

Transfer of knowledge and experience has been a key success of the project for community development and future sustainability. Another significant element of capacity-building has been the creation of links both within the community and with external stakeholders, bringing everyone together for long-term community recovery and resilience and successfully orchestrated connections between disaster response agencies and community leaders.

As with all best practice community development initiatives, Be Prepared has built upon existing community strengths and capacities. Through our careful facilitation, these existing strengths have been applied to a community disaster resilience framework. The community can then actively build upon these strengths and identify and build upon skill gaps.

Be Prepared Kurilpa For the Kurilpa community, their project has produced a simple booklet outlining how the community will support each other through times of disaster.

Behind-the-scenes planning and collaborative processes for the booklet produced an action plan for community leaders with forethought given to the complexities of operating a local community disaster information hub.

We have played a significant role in shaping the Kurilpa community’s project, impartingresilience learnings so they can work within and amply support official disastermanagement plans.

Through the Be Prepared project, the community have learnt and reinforced community processes for resilience planning and collaboration. The skills, relationships and knowledge gained represent significant increased capacity to look after each other when the next disaster strikes.

Be Prepared Fairfield to RockleaWorking with the community to explore various options, the Yeronga Community Centre opted to build resilience through workshops and creation of a documentary.

The workshops were aimed at building community cohesion - a necessary platform for future community planning projects. Exploring neighbourliness amongst the elderly, canvassing community members on what they see as the strengths of their neighbourhood, and identifying community members interested in developing mechanisms to support these positive attributes.

The key focus of the documentary (titled Walking the Path to Recovery – A Celebration of Community) is the strength of the local community, highlighting how people helped each other during the 2011 and 2013 floods, in particular demonstrating the increase in preparedness and resilience in 2013-14. It is seen not only as a tool to help their community recover, but also a valuable learning resource to assist other communities with their disaster recovery.

Be Prepared

emergencyvolunteering.com.au/beprepared

Volunteering Queensland Inc Annual Report 2013 / 2014 33 Icon

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Cat GreenStrategic Communications

http://emergencyvolunteering.com.au/beprepared

Disaster Ready Communities Our aimDisaster Ready Communities is a series of interactive, animation-based community resilience resources hosted on our Emergency Volunteering Portal. It’s been developed to compliment and build on the success of our ‘Disasters: Know Your Role’ resource that uses everyday language and graphics to explain complex legislation, the Queensland Disaster Management Arrangements. The three new resources we created this financial year cover: Disasters: Connected CommunitiesConnected communities are ready to look after each other when immediate assistance may not be available. This resource invites people to explore what a resilient community looks like and reflect on what this means for their area. Disasters: What can you do?Taking action isn’t as scary as people might think. This resource covers leadership and how to develop and implement your idea for how to build disaster resilient communities. Disasters: Working with your communityTips and what to look out for when working in groups. This resource offers some points to consider around how to work best as a group as you action your idea to build community resilience in your area.

Our main achievementsWe drew on best practice community resilience researchand training from around the world to develop Disaster Ready Communities. Since their launch in July 2013, these resources have kick started people’s journey into resilience building. They help community members understand the concept of disaster resilience, local leadership and how they can work together to build resilience in their local community.

We have received glowing feedback on Disaster Ready Communities. In particular, the feedback from Emergency Management Queensland demonstrated the relevance and impact: “Staff [at an Aged Care Home] found the resource key in understanding the Queensland Disaster Management Arrangements framework. They had found it a bit complex and the video simplified the system.” “Worked extremely well as it crossed linguistic barriers.”

Our future plansAs part of Volunteering Queensland’s

core resources, we will continue to widely promote Disaster

Ready Communities. We will encourage local community groups to utilise them in building their community’s disaster resilience and incorporate them into training programs.

emergencyvolunteering.com.au/drc

Volunteering Queensland Inc Annual Report 2013 / 2014 34Volunteering Queensland Inc Annual Report 2013 / 2014 33 Icon

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Disaster Ready Communities has had over 10,000 website

hits.

Cat GreenStrategic Communications

http://emergencyvolunteering.com.au/home/disaster-ready/menu/disaster-ready-communities/qdma

http://emergencyvolunteering.com.au/home/disaster-ready/menu/disaster-ready-communities/disasters-connected-communities

http://emergencyvolunteering.com.au/home/disaster-ready/menu/disaster-ready-communities/disasters-what-can-you-do

http://emergencyvolunteering.com.au/home/disaster-ready/menu/disaster-ready-communities/disasters-working-with-your-community

http://emergencyvolunteering.com.au/drc

EVENTS

Volunteering Queensland has a long and celebrated history of promoting and supporting volunteering across the state, and throughout the last year we have hosted events that showcase the power that volunteers can bring to communities.

Often our role has been two-fold. We’ve showcased the benefits of volunteering to raise awareness of the contribution so many people make to their local community; and we’ve demonstrated how effective recruitment of volunteers and event management can combine to bring major events to this great state.

IAVE World Volunteer ConferenceThe 23rd International Association for Volunteer Effort (IAVE) World Volunteer Conference was scheduled for September 2014 on the Gold Coast and we have been a key partner for the event.

In the lead-up to IAVE, we worked with other partners including Volunteering Australia, Volunteering Gold Coast and Event Corp to develop, plan, promote the event, and manage the Volunteer Program for the event.

This project required high-level relationship management and collaboration, budgeting, project development and promotion strategies.

G20 Leaders Summit With the G20 Leaders Summit scheduled for November 2014 in Brisbane, Volunteering Queensland was selected to work with the G20 Taskforce to recruit volunteers for the high profile, international event. One of many world events Volunteering Queensland has been involved in over the last 30 years, preparations for G20 have been a big part of this year, as we lead into recruitment and assistance with training. We’ve conducted over 1,000 telephone interviews and 845 face to face interviews… check out our sneak peak of the journey!

Events teamVolunteering Queensland manages major events by engaging a team of skilled volunteers who are able to assist with all aspects of volunteer management for events. Increasingly this team are lending their expertise to other organisations who host big events; offering to assist with recruitment, interviewing, induction training, coordination and evaluation.Have a big event coming up? Call us now.

events.volunteeringqld.org.au

International Events

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Sneak Peak - Our G20 Journey

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Volunteer applications open

27 April

People apply online to volunteer

April - May

Telephone interviews conducted

May

Face-to-face interviews held

June

Orientation sessions & volunteer

accreditationlate July

Successful applicants

notifiedSeptember

Training sessions & uniform

distribution October

2014

Volunteers meet the Prime Minister

& dignitaries 12 October

Volunteers perform their roles at the G20

Leaders Summit10 - 17 November

Volunteerappreciation

event20 November

International Volunteer Day (IVD), held on 5 December each year, presents an important opportunity to recognise the significant contribution volunteers make to Australia and across the world. Volunteering Queensland proudly supports IVD and thanks each and every one of the 1.2 million Queenslanders who volunteer their time, skills, ideas, creativity and enthusiasm.

This financial year we ran a campaign to encourage all volunteer involving organisations to get involved in the celebration and show appreciation to their volunteers. On IVD we held our AGM with an event program that began with an official presentation of much-appreciated funding for Volunteering Queensland from Robert Cavallucci MP, State Member for Brisbane Central and Assistant Minister for Multicultural Affairs, on behalf of the Queensland Government. These funds went towards purchasing two vehicles, allowing our team to increase their valuable work in the community, as well as further extending our reach into regional Queensland.

IVD was the perfect platform for us to launch our Futuring Volunteer Management Report – the result of our Futuring Volunteer Management Forum held in May during National Volunteer Week 2013. At the forum, 84 volunteer managers from across South-East Queensland contributed what they believe are the defining trends, challenges, best practices and critical changes facing volunteering in Queensland, as well as experiences and ideas to help strengthen volunteering for the future. The report analyses these responses, providing a useful and informative resource to help guide volunteer managers, organisations and policy makers in ensuring the strong future of volunteering.

volunteeringqld.org.au/ivd

International Volunteer Day

International Volunteer Managers Day (IVMDay), held on 5 November each year, recognises a dedicated group of individuals and agencies who are responsible for the coordination, support, training, administration and recruitment of the world’s volunteers.

Volunteer managers are skilled professionals adept at taking singular passion and turning it into effective action. Volunteering Queensland supports IVMDay and is committed to helping raise the profile of this important work that enhances and enables the spirit of volunteerism.

This financial year we supported the IVMDay Committee by developing social media memes for the theme of ‘Connecting and Inspiring’, something volunteer managers do each and every day.

“[Volunteering Queensland] have been instrumental in assisting us with YouTube clips and other social media resources.”

Andy Fryar, Chairperson, IVMDay Committee

We will continue our partnership with the IVMDay Committee to assist with increasing awareness of the day and the important role of volunteer managers.

volunteeringqld.org.au/ivmd

International Volunteer Managers Day


http://www.volunteeringqld.org.au/web/index.php/policy-research/menu/policy/1264-futuring-volunteer-management-report

http://volunteeringqld.org.au/web/index.php/events/menu/international-volunteer-day

http://volunteeringqld.org.au/ivmd

Resilience WeekOur aim Resilience Week encourages Queenslanders to learn about natural disaster resilience and discuss this with family, friends, neighbours and colleagues. Resilience is not only about disaster preparedness, but being informed, making connections and taking action.

The week recognises that everyone can help build community resilience in their area and that individuals, nonprofits, community groups, businesses, agencies, council and government all have a role to play.

We can all start making small changes now for a more resilient future. We believe that together we can do more than just bounce back after a disaster occurs - all Australians can take steps now to prepare so we can bounce forward as a more resilient country.

Our main achievements• The release of our ‘Ready, Set, Go!’ short film •as part of our Aboriginal and Torres Strait Islander • Resilience Project. Developed with the guidance • and encouragement of our state-wide Aboriginal & • Torres Strait Islander Advisory group, the film • delivers a strong message from children about the • importance of being prepared for disasters.

• Launch of the ACT Emergency Volunteering • Program in partnership with Volunteering ACT, • providing Emergency Volunteering CREW to our • nation’s capital. The program is designed to support • organisations to find people with certain skills and • abilities in order to assist with local disaster • recovery efforts.

• The release of our short film covering the Step • Up Program, which focused on building community • resilience in the face of natural disasters. The film • showcases the experiences of our team and how • the program is making a difference in the lives of • thousands of Queenslanders.

• Publishing a series of resilience-themed blogs • covering disability in disasters, how the arts help • build resilient communities, the importance of • community, how businesses can foster resilience, • and how our Natural Disaster Resilience Leadership • Project is working to facilitate collaboration across • Queensland.• Promoting a Day of Action, encouraging • Queenslanders to start preparing early for storm • season – prepare their Emergency Kit, download • the Ready QLD app, review evacuation and • emergency plans, take our Disaster Readiness • Index to determine where they may be • underprepared, and sign up for Emergency • Volunteering CREW to offer support for those in • need.

Our future plans• To continue to run Resilience Week annually and • strive to include successful and engaging activities • to inform communities natural disaster • preparedness and resilience.• To further promote Emergency Volunteering CREW • as an avenue for people to get involved in assisting • before and after natural disasters.• To encourage Queenslanders and their • communities to utilise our preparedness and • resilience resources, including the Ready QLD • app, Disaster and Business Readiness Indexes, • and Disaster Ready Communities animations.

volunteeringqld.org.au/resilienceweek


Resilience Week also coincides with the United Nations International Day for Disaster Reduction, with this year’s theme being ‘Living with Disability and Disasters’.

http://youtu.be/XYK6890Kf8A

http://youtu.be/8NDVTP2sMX4


http://volunteeringqld.org.au/resilienceweek





National Volunteer Week is the largest celebration of volunteers and volunteering in Australia. Since its inception 25 years ago, Volunteering Queensland has been celebrating National Volunteer Week as a way of saying thank you to the 1.2 million Queenslanders who volunteer each year.

For National Volunteer Week in 2014, we:• Took our One Big Thank You! to the place where • bush meets beach; and hosted this key launch • event in Mackay showcasing local efforts to • increase volunteering in the community. • Announced two new important and innovative • initiatives; the Community Commons Project, • and our Virtually Done service which provides • our member organisations with free, high-quality • marketing expertise offered by virtual volunteers.• Hosted a range of professional development • events for volunteer managers and staff including • ColourSpectrums personality styling and human • dynamics workshop, an interactive forum for the • Sunshine Coast region and supported events at • Sandgate, and Greenslopes Private Hospital.

National Volunteer Week is proudly supported by the Queensland Government.

‘Powering Logan’ Volunteer Community GamesNow in its fourth year, the Logan Community Games brings together volunteers for a day of fun as way of creating community and recognising and celebrating volunteers for their efforts.

With fun and entertaining games such as Water Race, Paper Giants, Leap Frog, Egg and Spoon, and Drawing in the Dark, played under sunny skies, volunteers had many laughs with their fellow volunteers followed by a delicious BBQ lunch and superhero cake. Congratulations to the Loganlea Community Centre who took home the trophy!

This year a Volunteer Community Games Manual was developed as a comprehensive resource tool for organisations wanting to run their own community games. It includes information such as ideas for activities to run, guidance around important issues such as health and safety, and pointers as to how to recruit and work with volunteers.

The Games will be held again next National Volunteer Week with a view to extending them to other centres across Queensland.

National Volunteer Week

“What a fabulous day and a great way to show recognition to the pillars of our community, VOLUNTEERS! Our team from Flexible Living had fun, lots of laughter and a great social day out together, away from the work environment and it was great to see other organisations doing the same. Thank you Volunteering Queensland for the wonderful opportunity to celebrate volunteering and volunteers within LOGAN.”Flexible Living, Community Games participants

volunteeringqld.org.au/nvw

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National Student Volunteer WeekOur aim

We started work on National Student Volunteer Week (NSVW) in 2012 with the inaugural week held 4 - 10 August 2013. This ground-breaking initiative was the first of its kind in Australia specifically dedicated to recognising, celebrating and promoting student volunteering. NSVW raises the profile of student volunteers in the community and acknowledges the work students and young people are engaged in that greatly contributes to the strength and resilience of our communities.

Our main achievements• The participation of 24 universities and numerous schools and organisations, who held 89 events. • The creation of comprehensive toolkits, promotional materials and a number of other resources to best • support all the NSVW events and activities being held across the country.• Our body of knowledge around best practice approaches to working with young people. Releasing • research publications on the topic which evaluates the role student engagement and student volunteering • play in university and tertiary education and provides guidelines to creating and implementing the most • effective student volunteering programs.• The cooperation of a significant number of organisations to partner with and support the week, including • universities, high schools, Engagement Australia, the National Association of Graduate Career Advisory • Services, Volunteering Australia and the Australian network of Volunteering Peak Bodies and Volunteer • Resource Centres, community groups and non-profit organisations.

Our future plans• To involve more universities and organisations in the next NSVW to further encourage and acknowledge • student volunteering and motivate more students to get involved.• Encourage the facilitation of events, programs and initiatives to increase the impact of student engagement •in innovative, sustainable ways.

volunteeringqld.org.au/nsvw

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Isabel Roney NSVW & Student

Engagement Coordinator

Volunteering Queensland Inc Annual Report 2013 / 2014 41 Volunteering Queensland Inc Annual Report 2013 / 2014 42

http://volunteeringqld.org.au/nsvw


numerous schools &nonprofits24

UNIVERSITIESPARTICIPATED

+89

EVENTS + ACTIVITIESHAPPENED ACROSS THE NATION

MATERIALS 6,867

DOWNLOADSRESOURCES

97OF NSVW 2013 PARTICIPANTS (WHO RESPONDED TO OUR SURVEY)SAID THEY’D TAKE PART AGAIN

%

WEBSITE VISITS47,822

University of the Sunshine Coast Student Guild & Volunteering Sunshine Coast organised student volunteer roles throughout NSVW including at Australia Zoo Wildlife Hospital.

Medowie Christian School got involved in our #NSVW13 social media campaign - teachers & students shared how volunteering positively impacts the lives of others & the students themselves.

Charles Darwin University released a short film on their Year 10 CDU Aspire Program students volunteering. This helps them achieve better results & raises aspirations to pursue tertiary study.

Over 60 students from Western Australia’s UWA, ECU, Curtin, Murdoch and Notre Dame Unis planted 2,111 native seedlings in less than 2 hours for their NSVW 2013 activity.

QUT held a Work Experience and Volunteering Expo for NSVW 2013, which saw thousands of students learn all about the various causes they can get involved in.

The University of Newcastle’s International Office, together with the Community Engagement Office, recognised, celebrated and said thank you at their inaugural Volunteer Recognition Dinner.

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http://youtu.be/4mG0rVtK0gw



MARKETING

Our aimIn order to support a strong, vibrant, cohesive and attractive volunteeringsector in Queensland that creates real social benefit, we use a variety of marketing strategies to promote ourservices to our various target audiences.

These audiences include non-profits, potential volunteers, volunteers, communities, government and the private sector.

Our main achievementsDifferent marketing pieces and channels help us connect with the different audiences that Volunteering Queensland talks to.

Volunteering Queensland NewsletterOver 2,000 copies of the new Volunteering Queensland newsletter were distributed to volunteer managers, training participants and other contacts. A subscription service has also been added to our website.

Marketing collateralPromotional materials have been created and distributed for a variety of our projects and services including: Linkki, Disaster Resilience Leadership, Managing Volunteers in the 21st Century, National Volunteer Week, our AGM, Business Roundtable EXTEND, Learning Differences, Professional development workshops and webinars, Jump In! Volunteer in Logan, Virtually Done, and ‘Together With’ Volunteering Queensland.

Websites and BlogsWith so many different and varied programs, we manage not only a home website, volunteeringqld.org.au, for ourselves but also individual project sites including emergencyvolunteering.com.au, tourismvolunteering.com.au, and sportandrecvolunteering.com.au.

Our website is frequently updated with new content being added weekly, including blogs, newsletters, program information, videos and events. We have succeeded in ensuring the Volunteering Queensland website accurately reflects our activities with fresh, accurate and informative content about our services and volunteer programs.

The website has averaged more than 21,500 visits and 145,000 pageviews a month in the past year, with visitors spending between five to nearly eight minutes viewing our site. Since the average internet user has a 20 second attention span, this is a great sign that we are capturing their attention.

Online MediaVolunteering Queensland’s websites are a crucial part of our marketing strategy. Our online videos have proved particularly popular with audiences over the past year, with our 125 videos having a total of 49,103 views.

This high number of views has been aided by our frequent adding of new video content including a series of videos for National Volunteer Week, videos promoting volunteering opportunities with our Linkki and Virtually Done service, educational webinars and even a fun animation explaining the Learning Differences initiative.


Team Leader


http://volunteeringqld.org.au

http://emergencyvolunteering.com.au

http://tourismvolunteering.com.au

http://sportandrecvolunteering.com.au

Social MediaIn line with the increasing importance of social media as a method of disseminating information, Volunteering Queensland has kept active Facebook, Twitter and Instagram profiles, posting frequently on activities, volunteering opportunities, events such as Resilience Week, new services, blog posts on the website and even inspirational quotes. As a result, our social media communities have continued to grow steadily month on month over the past year, providing Volunteering Queensland with a cost effective and quick way of communicating with our audience.

Traditional MediaWhile social media and online has become an important component in marketing our services, traditional media remains a powerful way of reaching audiences that may not be aware of who we are and what we do.

Over the year, press releases were distributed widely regarding a range of services and events, including activities around National Volunteer Week, our Virtually Done service and encouraging people of all walks of life to volunteer.

We had an excellent response from media resulting in more than 130 media articles, stories and reports featuring Volunteering Queensland services or commentary. Stories include a feature article in the Sydney Morning Herald about Emergency Volunteering CREW, ABC radio interviews on Grey Nomads and the G20 Leaders Summit Volunteer Program, plus TV interviews by Digital 31 about the International Association for Volunteer Effort World Volunteer Conference and by WIN News during National Volunteer Week.

Public EngagementOver the past year, Volunteering Queensland spoke at nearly 30 different events, addressing issues and opportunities around volunteering to groups including Careers Australia students, Probus, Queensland Junior Rugby League, Meals on Wheels and Moreton Bay Regional Council.

Volunteering Queensland also had stalls at major events during the year including the Seniors Expo, Logan Jobs and Training Expo and university Volunteer Expos during National Student Volunteer Week.

Get it Virtually DoneIt’s more important than ever for your branding and imagery to berecognised in the marketplace

Volunteering Queensland’s Virtually Done is the newest marketing solution available to nonprofits and community groups.

Let our team of virtual volunteers take care of your marketing, communications and graphic design needs.

We’ll help you get your message across to your stakeholders, so you can keep focused on what you do best, meeting the needs of the community your organisation supports.

volunteeringqld.org.au/virtuallydone


http://volunteeringqld.org.au/virtuallydone

OURTEAM

Our boardPresidentRoss Wiseman

Vice PresidentJulie-Anne Mee

TreasurerTom Philp

SecretaryDavid O’Leary

Committee MembersRobert PlantVal FrenchGillian ChingDamien Edmonds

Our leadership teamChief Executive Officer Perry Hembury

General Manager Lana de Kort

Director, Community Participation Dulcinea Hernandez

Director, Education, Research & Policy Mark Creyton

Director, Social Engagement Julie Molloy

Training Business Manager Ed Nixon

Our volunteersOur volunteers work across our organisation in training, corporate services, community initiatives, events, education, research and policy. Volunteers assist us with: research, website development, graphic design, blog writing, Volunteering Queensland TV (editing, filming, story ideas), event management, reception, human resources, Linkki (volunteer interviews, organisation support), admin, projectcoordination, resource publication,Emergency Volunteering CREWand much more.

“Thank you to all our 61 volunteers who over the last financial year volunteered 7,463 hours. The financial worth of this contribution is valued at$216,352.”

(The volunteering rate is valued at $28.99 per hour from The Economic Value of Volunteering in Victoria report which has been adopted by all State and Territory Volunteering Peak Bodies)


http://www.volunteeringaustralia.org/wp-content/uploads/The-Economic-Value-of-Volunteering-in-Victoria.pdf

http://www.volunteeringaustralia.org/wp-content/uploads/The-Economic-Value-of-Volunteering-in-Victoria.pdf

PARTNERS & SUPPORTERS

We would like to acknowledge Volunteering Australia, of whom we are a foundation member, our State and Territory Volunteer Centre counterparts and the Volunteer Resource Centres throughout Queensland (FNQ Volunteers, Volunteering North Queensland, Wide Bay Volunteers, Volunteering Sunshine Coast and Volunteering Gold Coast) who we have worked in collaboration with. Also, the international volunteering community including the International Association for Volunteer Effort and the International Volunteer Managers Day committee.

FEDERAL GOVERNMENTWe thank the Australian Government for their continued support, in particular: Department of the Prime Minister & Cabinet Department of Social ServicesDepartment of Education, Employment & Workplace RelationsDepartment of Human Services

STATE GOVERNMENTWe recognise the Queensland Government, who we work closely with across many departments, including: Department of Communities, Child Safety & Disability Services Department of Community SafetyDepartment of Education, Training and EmploymentDepartment of Justice & Attorney-General

Department of Aboriginal & Torres Strait Islander & Multicultural AffairsEducation QueenslandQueensland HealthQueensland Mental Health CommissionQueensland Rural Adjustment Authority

LOCAL GOVERNMENTWe are appreciative of our strong partnership with the Local Government Association of Queensland and we acknowledge the support we receive from local governments across the state.

COMMUNITYWe recognise and thank all our member organisations and every agency, organisation and group who has partnered on an event, project or program with us throughout the year. In particular we would like to thank: Aboriginal Literacy Foundation, Coalition of Community Boards, and, Zonta Club of Brisbane Breakfast.

CORPORATE We are thankful to all of our corporate supporters, including:ACCLARIO, AON, BDO, Bootstrap IT, Bunnings, CampaignMonitor, Cole Lawson Communications, Commonwealth Bank, CPA, CPX Printing and Logistics, Employer Services, Energex, IBM, IC Frith & Associates, KPMG, Macquarie Group, McDonalds, Minter Ellison Lawyers, NAB, Rio Tinto, SalesForce, SAP, SEEK,

SMSFun, St George Bank, Telling Life Productions, Telstra, The GPT Group, Uber Global (Aussie HQ), Westpac, Wilson HTM, Your Write Pty Ltd.

ACADEMICWe are proud to work with schools, tertiary institutions and education providers across Queensland. In particular we would like to thank: Bond University, CQUniversity, Griffith University, Queensland University of Technology, University of Queensland, Eagleby South State School, and, Slade Point State School.

FUNDING & GRANTSVolunteer Management ProgramNatural Disaster Resilience ProgramCommunity Support ServiceDepartment of Communities, Child Safety & Disability ServicesDepartment of Education, Training and EmploymentHealth and Community Services Workforce CouncilQueensland Fitness, Sport & Recreation Skills Alliance Skilling Solutions QueenslandArtslink QueenslandBrisbane City Council Queensland Community FoundationFoundation for Rural & Regional Renewal

Volunteering Queensland Inc Annual Report 2013 / 2014 47 Volunteering Queensland Inc Annual Report 2013 / 2014 48

Volunteering Queensland Inc - Committee’s ReportYour committee members submit the financial report of Volunteering Queensland Inc for the financial year ended 30 June 2014.

Committee membersThe names of committee members throughout the year and at the date of this report are:

Ross Wiseman Val FrenchTom Philp Gillian Ching (joined Oct 13)Julie-Anne Mee Damien Edmonds (joined Nov 13) David O’Leary Robert Plant

Principal activitiesThe principal activities of the association during the year were:- to encourage people to participate in volunteering- to enable volunteers and community organisations to develop the structure, skills and capacity to better the - quality of volunteering for the benefit of the community- to engage in advocacy and policy development with government, other institutions and organisations on - issues relevant to volunteering

Significant changesNo significant change in the nature of these activities occurred during the year.

Operating resultThe operating profit from ordinary activities amounted to $36,088 2013: ($25,347)

Signed in accordance with a resolution of the Members of the Committee.

ROSS WISEMAN TOM PHILP

Brisbane: 16 July 2014

FINANCIALSTATEMENTS


2013$

1,072,57651,869

1,124,445

4,1884,188

1,128,633

2,398-

144,46366,080

212,941

9,8209,820

222,761

905,872

905,872905,872

CURRENT ASSETSCash assetsReceivablesTOTAL CURRENT ASSETS

NON-CURRENT ASSETSProperty, plant & equipmentTOTAL NON-CURRENT ASSETS

TOTAL ASSETS

CURRENT LIABILITIESAccount payablesGrants / Revenue in advanceProvisions Other payablesTOTAL CURRENT LIABILITIES

NON-CURRENT LIABILITIESNon-current provision TOTAL NON-CURRENT LIABILITIES

TOTAL LIABILITIES

NET ASSETS

EQUITYRetained profitsTOTAL EQUITY

Volunteering Queensland Inc - Statement of Financial Position 30 June 2014

Note

4

5

76

7

8

2014$

1,262,30825,888

1,288,196

29,86329,863

1,318,059

9,682118,182159,91472,317

360,095

16,00416,004

376,099

941,960

941,960941,960

Please note A full copy of the Volunteering Queensland Inc. Committee’s Annual Financial Report 30 June 2014 is available online at volunteeringqld.org.au/annualreport


http://volunteeringqld.org.au/annualreport

2014 $

1,380,199516,361

23,11516,354

178,3990

3019,947

2,134,405

31,7003,288

128,231840

08,934

61,0163,932

158,92311,3414,1884,3509,697

10,898897

22,9292,418

19,3252,922

12,812990

190,7771,058

1,149,162516

2,975114,12138,90610,40681,0543,8175,893

2,098,317

36,088

2013 $

1,547,467372,11525,22520,292

161,955127100

37,5092,164,790

7,150406

137,821639

17,00914,05562,29011,007

200,14012,0379,454

02,067

10,8913,655

13,6792,738

16,3942,670

15,982926

194,970911

1,193,881617

3,089117,40940,6445,322

78,3624,9568,966

2,190,137

(25,347)

REVENUEGrants & tendersTrainingMembershipsInterest receivedFees & charges (programs)Sales of goodsDonationsOther

EXPENDITUREAdvertising & promotionsAssets purchased <$5000Annual & long service leaveBank chargesBad debtsCateringComputer suppliesMeetings / VenueConsultancy - ProjectsConsultancy - TrainingDepreciation - Plants & equipmentDepreciation - Motor vehicleOther expensesInsuranceLegal expensesMV expensesOffice cleaningPhotocopier PostagePrinting & stationeryPublication & informationRent & electricityRepairs & maintenanceSalaries, sick leave & taxStaff amenitiesSubscriptions / MembershipsSuperannuationTelephoneTraining development / RecruitmentTravel / AccommodationVolunteer costWorkers compensation

SURPLUS/(DEFECIT)

Volunteering Queensland Inc - Income & Expenditure Statement 30 June 2014


To the members of Volunteering Queensland Inc.

We have audited the accompanying financial report, being a special purpose financial report of Volunteering Queensland Inc. (the Association), which comprises the statement of financial position as at 30 June 2014, the statement of comprehensive income, statement of changes in equity and statement of cash flows for the year then ended, notes comprising a summary of significant accounting policies and other explanatory information, and the statement by members of the committee.

Committee’s Responsibility for the Financial ReportThe management committee are responsible for the preparation and fair presentation of the financial report that gives a true and fair view and have determined that the basis of preparation described in Note 1 to the financial report is appropriate to meet the requirements of the Associations Incorporation Act 1981 and is appropriate to meet the needs of the members. The management committee’s responsibility also includes such internal control as the management committee determine is necessary to enable the preparation of a financial report that gives a true and fair view and is free from material misstatement, whether due to fraud or error.

Auditor’s ResponsibilityOur responsibility is to express an opinion on the financial report based on our audit. We conducted our audit in accordance with Australian Auditing Standards. Those standards require that we comply with relevant ethical requirements relating to audit engagements and plan and perform the audit to obtain reasonable assurance about whether the financial report is free from material misstatement.An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial report. The procedures selected depend on the auditor’s judgement, including the assessment of the risks of material misstatement of the financial report, whether due to fraud or error. In making those risks assessments, the auditor considers internal control relevant to the entity’s preparation of the financial report that gives a true and fair view in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the company’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by the management committee, as well as evaluating the overall presentation of the financial report.We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion.

Independence In conducting our audit, we have complied with the independence requirements of the Australian professional accounting bodies.

OpinionIn our opinion the financial report presents fairly, in all material respects, the financial position of Volunteering Queensland Inc. as of 30 June 2014, and its financial performance and its cash flows for the year then ended in accordance with the financial reporting requirements described in Note 1 to the financial statements.

Basis of accounting Without modifying our opinion, we draw attention to Note 1 to the financial report, which describes the basis of accounting. The financial report has been prepared to assist Volunteering Queensland Inc. to meet the requirements of the Associations Act 1981. As a result, the financial report may not be suitable for another purpose.

BDO Audit Pty Ltd

P A Gallagher, DirectorBrisbane: 16 July 2014

Tel: +61 7 3237 5999Fax: +61 7 3221 9227www.bdo.com.au

Level 10, 12 Creek StBrisbane QLD 4000,GPO Box 457 Brisbane QLD 4001 Australia

BDO Audit Pty Ltd ABN 33 134 022 870 is a member of a national association of independent entities which are all members of BDO Australia Ltd ABN 77 050 110 275, an Australian company limited by guarantee. BDO Audit Pty Ltd and BDO Australia Ltd are members of BDO International Ltd, a UK company limited by guarantee, and form part of the international BDO network of independent member firms. Liability limited by a scheme approved under Professional Standards Legislation (other than for the acts or omissions of financial services licensees) in each State or Territory other than Tasmania.

Independent Auditor’s Report

Thank you BDO. For long standing commitment & support to Volunteering Queensland Inc.


MINUTES OF PREVIOUS

AGM

MEETING OPENED10:15am, Thursday 5 December 2013 by Vice-President Julie-Anne Mee

VENUEConference Room, Level 13, 333 Adelaide Street, Brisbane

OPENING & WELCOMEVolunteering Queensland Inc Board Vice-President declares meeting open and welcomes audience, members and guests.Special welcome was made to Robert Cavallucci MP, State Member for Brisbane Central. Apologies list available.

MINUTES OF PREVIOUS AGM Motion: That the minutes of the previous Annual General Meeting held Tuesday 4 December 2012 are accepted as a true and correct record. Moved: Tom Philp Seconded: Gillian Ching Carried.

PRESENTATION OF ANNUAL REPORTPresident’s Report: In the absence of Volunteering Queensland President, his speech was read by the Vice-President who also highlighted some key points as per President’s Report.CEO’s Report: Volunteering Queensland CEO Perry Hembury spoke about significant achievements during the year.

Motion: That the President’s & CEO’s Reports be accepted.Moved: Tom Philp Seconded: Gillian Ching Carried.

PRESENTATION OF FINANCIAL STATEMENTSKey highlighted points in regards to the financial reports: - Audited financial statements - have been accepted by the board - before presentation to members- Income & expenditure statement - indicates revenue exceeding 2 - millionMotion: That the audited financial reports be accepted and adopted by members. Moved: Tom Philp Seconded: Robert Plant Carried.

PRESENTATION OF AUDITOR’S REPORTCEO announced Volunteering Queensland insurance needs have been reviewed with policies adjusted and in place.Motion: That the Auditor’s Report by BDO (QLD) Pty Ltd be accepted. Moved: Tom Philp Seconded: David O’Leary Carried.

ELECTION OF OFFICE BEARERSCEO announced as per Volunteering Queensland’s Constitution all positions are

declared vacant and nominations read for acceptance. All nominations received (and duly proposed and seconded) for Volunteering Queensland Board of Management 2013-2014 are as follows: Gillian Ching, Damien Edmonds, Val French, Julie-Anne Mee, David O’Leary, Tom Philp, Robert Plant, Ross Wiseman.Motion: Those in favour of accepting and ratifying the nominations for Volunteering Queensland Board. Unanimous show of hands – no contestMoved: Diane Morgan Seconded: DJ Cronin (Greenslopes Hospital) Carried.

APPOINTMENT OF AUDITORCEO acknowledged and thanked Paul Gallagher of BDO (QLD) Pty Ltd for continued support and services.Motion: That Paul Gallagher of BDO (QLD) Pty Ltd, continue to be Volunteering Queensland Inc’s auditor for the next 12 months.Moved: David O’Leary Seconded: Robert Plant Carried.CLOSUREVice-President closing remarks and thanks. Meeting declared officially closed at 10:43am.


APOLOGIESMember Organisations: ACHPER QLD Branch IncAnglicare SQAustralian Lung FoundationAustralian Red Cross BCC - Environment Centres Blue Care - Fassifern & Beaudesert Respite Bremer Catchment Association IncBulimba Creek Catchment Centacare Caboolture Services Churches of Christ CareDepartment of Transport and Main Roads Heritage Centre Enoggera Respite CentreEpilepsy Queensland Inc Flexi Care Inc Golden Age Day Respite Centre HAND Hepatitis Queensland Ipswich Housing and Support Services Inc Leukaemia Foundation of Qld Lifeline - Brisbane Lifelong Learning Council Queensland IncLions Club - Kippa Ring Inc Lockyer Valley Regional Council Meals on Wheels - Bulimba and Districts Meals on Wheels - Holland Park Meals on Wheels - Stafford Mental Illness Fellowship of Queensland MontroseAccess

Queensland Folk Federation Inc Queensland Maritime MuseumQueensland Meals on Wheels Services Association Inc Queensland Museum Queensland Narrating Service Toowoomba Hospice Association Trinder Park Community of Care Volunteer Marine Rescue Mackay Inc Volunteering Queensland Board (Ross Wiseman & Damien Edmonds) Welfare Rights Centre Inc Wesley Hospital Volunteer Centre Wynnum Baptist Community Visitors Scheme

ATTENDEESMember Organisations: Aid for the Blind (Qld) IncAustralian Pensioners & Superannuants LeagueBrisbane Arts TheatreCommunify QueenslandCystic Fibrosis QldGreenslopes Private Hospital Volunteer ServiceIndividual (Diane Morgan)Kingston East Neighbourhood GroupLegacy Fund of BrisbaneQueensland Horse Council IncQueensland Masters AthleticsQueensland Water and Land CarersRosies Youth Mission Inc

Royal Historical Society of QldSouthbank TAFESPELD Qld IncSt John Ambulance Australia - QldVolunteering Queensland Board (Robert Plant, David O’Leary, Val French, Gillian Ching, Tom Philp, Julie-Anne Mee)Volunteering Redlands

VOLUNTEERING QUEENSLAND INC STAFFAlex WhitecraftClifton Adams (Volunteer)Elana SiuJovana JuloskaJoy QuantrellJulie MolloyMark CreytonMark HarveyMelissa Close (Volunteer)Natalie Corbett (Volunteer)Perry HemburyRoksana Rokovic (Volunteer)Shelley DavisTal FitzpatrickVanessa Codling


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DONATE

Volunteering is life changing. It has the power to save lives, nourish environments, heal hearts and minds, deal with grief, inspire others and give meaning to those that are doing the giving. But volunteering isn’t free.

It costs money to provide people from all walks of life a chance to safely, effectively and meaningfully volunteer.

For over 30 years Volunteering Queensland has been supporting community organisations, big and small alike, to provide practical solutions to local problems by involving volunteers. We provide volunteer linking, education, resources and a range of innovative capacity building services to help these organisations effectively recruit, train and manage volunteers so that they can be the change makers of this generation.

As economic, social and policy shifts put the squeeze on community organisations, the importance of giving back to volunteers to ensure they can have the greatest impact possible is vital. Volunteering Queensland needs your help to do this.

Give back to volunteers now by giving a donation of any size to support a specific service; or become a Supporter of Volunteering by making a recurring donation or donation of $2000 or more.

Services include:

Training: Every donation you make of $500 of more will provide community organisations with access to accredited and non-accredited training scholarships that provide them with the skills, connections and knowledge to better engage volunteers to meet the needs of the community their organisation supports.

Virtually Done: Less than a third of community organisations have skilled marketing staff to promote their cause. Donations of $250 or more provide community organisations with access to skilled marketing support to help them develop brochures, flyers and even websites.

Membership: Every donation you make of $121 or more helps an organisation become a financial member of Volunteering Queensland and access services, like Virtually Done and our Linkki service that recruits and matches volunteers, free of charge. These services boost their capacity to promote themselves, and attract volunteers.

Make an impact. Use your spare change to change lives by giving back to volunteers today.

At Volunteering Queensland we’re changing lives

volunteeringqld.org.au/donations


http://volunteeringqld.org.au/donations

volunteeringqld.org.au © Volunteering Queensland Inc

Volunteering Queensland IncVolunteering Queensland Inc Annual Report for the year ended 30 June 2014

Photography Unless otherwise stated, all photography by Volunteering Queensland Inc

Public availability of the Annual ReportThis report is available on Volunteering Queensland Inc’s website at volunteeringqld.org.au/annualreport

FeedbackVolunteering Queensland Inc welcomes feedback on this report, please email [email protected]

Phone (07) 3002 7600Fax (07) 3229 2392

Level 6, 333 Adelaide Street, Brisbane, Queensland 4000 GPO Box 623, Brisbane, Queensland 4001

[email protected]

http://volunteeringqld.org.au/

http://volunteeringqld.org.au/annualreport

mailto:[email protected]

mailto:[email protected]

annual report 13-14

Documents

volunteering queensland

anas volunteering journey

new people

logan volunteering directory

new arrivals

new skills

proud volunteer

volunteer work anas