annual product evaluation · ascp 2014 lab management university skills assessment results....
TRANSCRIPT
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Annual Product Evaluation
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Contents• LMU Research Questions• Study Design• Participants• Results• Takeaways
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What does ASCP want to know about LMU users?• How are people actually using LMU?
• How is LMU enhancing the career of users?
• How present is LMU on the institutional level?
• Where does LMU go from here?
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Study Design• 2014 Fiscal Year LMU users:
• 950 Surveyed• Institutional Purchaser• User• Residency Program Director• Laboratory Medical Director
• 178 Completed
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LMU Product Evaluation Results
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Who are ASCP LMU consumers?• 44% are supervisors
or managers; 31% are staff.
• 42% of respondents use LMU for self-improvement; 38% use LMU for career advancement.
3%
79%
9%2% 4% 3%
0%
20%
40%
60%
80%
100%
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Number of years in practice…
11%
28%
13%9%
19%
6%13%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
0-3 4-10 11-15 16-20 21-25 26-30 30+
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LMU Respondents’ age varied widely…
0%
18%
26%29%
23%
4%
0%
5%
10%
15%
20%
25%
30%
35%
Less than22
23-32 33-42 43-52 53-62 63+
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Respondents indicated their level of agreement with LMU on the following…Statement Percent (Sum of Agree & Strongly
Agree)Lacked commercial bias. 89%
Learning objectives were covered. 94%
Was well organized. 89%
Has educational value. 95%
Learning something new. 94%
Has practical applications. 93%
Will recommend to colleagues. 87%
Successful implementation in a resident program.
38%; 43% reported N/A
Participated in LMU Skills Assessment 59%; 25% reported N/A
Will Participate in online discussion groups for LMU.
43%
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Respondents rate the quality of the LMU program on each of the following…Category Percentage (Sum of Good & Excellent)Overall Rating 89%
Instructions 89%
Content 90%
Response from product 75%
Cost (compared to other similar products) 71%
Ease of access to online content 75%
Live LMU approved sessions 57%; 32% reported N/A
Educational tools and resources 85%
Value of LMU Skills Assessment 66%; 24% reported N/A
New Candidate Monthly Orientations 46%; 37% reported N/A
Free Quarterly Hot Topic Webinars 47%; 38% reported N/A
Monthly Newsletters 50%; 29% reported N/A
Creating an interest in providing Inspiring Lab Management Stories or Quotes
55%; 21% reported N/A
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LMU is raising users’ ability to perform…91%
70%
0%10%20%30%40%50%60%70%80%90%
100%
IncreaseAbility
Change inPractice
Change in Practice
Percent
Refresh/update current knowledge
83%
Improve practice procedures
58%
Utilize current technology
23%
Modify testingprotocols
12%
Apply differentmethods for diagnosis
12%
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What are the barriers that prevent users from making changes?Barriers Percent
Administration/Management 30%
Time Constraints 24%
Availability of Resources 21%
Cost Implications 9%
Application to Community of Practice 7%
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LMU has a great opportunity to engage institutions…
1%
21%
99%
79%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Group Discussions Teaching Tool
YesNo
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LMU ImplementationPassive Usage
• “Purchased for all laboratory managers”
• “Purchased and we do it on an individual basis”
Active Usage
• “Required laboratory supervisors to either use LMU or another program to refresh their management skills”
• “Completion of the series is required for entry into our core lab management rotation…”
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Takeaways from LMU• Users believe in the quality of LMU and its ability to better
their performance.• LMU is being utilized to inspire change of practice.• LMU has a great opportunity to penetrate the institutional
market and establish itself as the standard in laboratory management education.
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ASCP 2014
Lab Management University Skills Assessment Results
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Contents
• Study Design• Competencies▫ Leadership▫ Personnel Management▫ Operations▫ Financial▫ Informatics▫ Compliance
• Key Takeaways
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Study Design
• 2014 LMU Users▫ Surveyed - 115▫ Statistics are based on the LMU Users
who completed the assessment in 2014.
AA2
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Slide 18
AA2 Need Slide with assessment tool if simple, if not desccribe the tool. Asma Ali, 7/31/2014
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Survey Example for Leadership Competency• Self-assessed proficiency on 5-point rating scale
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Results by Laboratory Management Competencies
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Competency Percent (Sum of Proficient & Very Proficient)
Applying emotional intelligence in the laboratory and healthcare environment
59%
Conducting effective team meetings 50%
Conducting a root cause analysis, identify solutions, prioritize, implement solution, and monitor for resolution
49%
Applying CLIA requirements in laboratory supervision and management
48%
Applying CAP and JCAHO Standards in laboratory supervision and management
48%
Leadership - Highest Scores
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Competency Percent (Not at all Proficient)
Designing a laboratory outreach management plan including marketing, advertising and promotions
48%
Demonstrating leadership in developing government, institutional and industry laboratory grant applications
47%
Developing a laboratory business plan 42%
Analyzing public relations as it relates to the practice of pathology
37%
Leadership - Lowest Scores
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Competency Percent (Sum of Proficient & Very Proficient)
Coaching employees for performance improvement.
54%
Appraising employee performance. 51%
Delegating for employee success and accountability.
50%
Conducting a new employee interview. 51%
Personnel Management - Highest Scores
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Competency Percent (Not at all Proficient)
Managing in compliance with labor laws, the America with Disabilities Act and EEO laws.
28%
Implementing employee retention strategies. 27%
Creating laboratory job descriptions. 23%
Discussing employee compensation and benefits. 23%
Personnel Management- Lowest Scores
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Competency Percent (Sum of Proficient & Very Proficient)
Preparing laboratory standard operating procedures (SOPs)
62%
Understand common laboratory procedures associated with sensitivity and specificity of tests.
57%
Conducting External Proficiency Test Surveys and utilize results to improve laboratory processes.
57%
Analyzing and troubleshooting workflow. 50%
Operations - Highest Scores
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Competency Percent (Not at all Proficient)
Implementing supply chain management best practices.
36%
Defining standards for Provider performed tests. 34%
Designing and implement a staffing model. 32%
Analyzing and interpreting Westgard rules. 30%
Operations - Lowest Scores
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Competency Percent (Sum of Proficient & Very Proficient)
Interpreting the elements of an income statement and balance sheet.
23%
Assigning correct CPT codes for common Pathology services and laboratory procedures.
23%
Preparing a unit and laboratory budget for pathology services and operations.
20%
Conducting a cost accounting for common laboratory procedures.
20%
Financial - Highest Scores
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Competency Percent (Not at all Proficient)
Preparing for a laboratory financial audit. 59%
Using test cost accounting principles. 57%
Identifying and analyzing forms for reimbursement of laboratory services (CMS, DRG Part A, DRG Part B, RBRVS).
57%
Conducting cash flow analysis. 56%
Financial - Lowest Scores
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Competency Percent (Sum of Proficient & Very Proficient)
Using word processing software applications. 70%
Using presentation tools. 57%
Using scheduling applications. 45%
Using advance features of spreadsheets. 36%
Informatics - Highest Scores
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Competency Percent (Not at all Proficient)
Implementing a biorepository data bank 53%
Conducting an evaluation of laboratory transactional databases and data warehouses.
51%
Leading a laboratory EMR selection and implementation team for patient centered support.
43%
Informatics - Lowest Scores
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Competency Percent (Sum of Proficient & Very Proficient)
Performing a CAP self-inspection. 50%
Effectively managing an incident. 39%
Designing, developing, and implementing a basic laboratory safety program including OHSA, MSDS, radiation safety, lab safety, bio hazards, universal precautions, and electrical safety.
37%
Implementing a patient safety program and protocol.
35%
Compliance - Highest Scores
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Competency Percent (Not at all Proficient)
Identifying how to obtain IRB approval for clinical research studies.
44%
Managing contracts with hospital, employees, managed care.
44%
Designing, developing, and implementing a risk management program.
40%
Designing a comprehensive compliance plan including CLIA certification, analytical complexity, CAP, COLA, and JCAHO accreditation.
31%
Compliance - Lowest Scores
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Overall Competency Strength
37%44% 44%
18%
33% 32%
24%17%
22%
51%
31% 31%
0%10%20%30%40%50%60%70%80%90%
100%
Very Proficient/ProficientNot at all Proficient
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Key Takeaways• Laboratory Professionals still have room to grow within
the six competencies.▫ ASCP can leverage this to provide more specialized
initiatives to address specific deficiencies. • Proficiency in the financial competency is lacking vastly
among respondents.▫ ASCP should consider additional financial literacy based
education offerings.• Data from the informatics competency can be used to
inform the upcoming Path Informatics program.