Ann's Achieving Angels

Newsletter Believing and Achieving September 2015 Recognition & Results

Dee MalloryQueen ofWholesale

Tonya MuddQueen ofSharing

Tonya MuddTop Love

Check

~~Emerald~~Tonya Mudd

Teresa SkaggsSydnie Carroll

~~Diamond~~Casey HaleyAnn Smith

~~Sapphire~~Christina Morris-Ngoy

Mary ThompsonPalma MillimanVicki Holloway

Mila SledgeDee Mallory

Brianna Eddins

Welcome New ConsultantsName: Sponsored By:

Heidi Justice Tonya MuddSherri Mudd Tonya MuddSharon Puckett Tonya MuddNicole Smith Tonya MuddIsabel Curd Tonya MuddCharlotte Crume Tonya MuddTonya Tucker Tonya MuddJana Clark Teresa SkaggsWendy Gamblin Teresa SkaggsApril Marks Teresa SkaggsSara Keen Mila SledgeJayna Allen Leslie GamblinAmber Underwood Leslie GamblinAshley Durbin Karleigh McDermottMelisa Hay Karleigh McDermottTiffany Glaysbrook Jana ClarkSandra Forshee Heather SneedMeggan Witt Elizabeth MoodySierra Kessinger Casey HaleyCarmen Martinez Ann SmithLeslee Meeks Ann SmithAshLeigh Foster Ann SmithSandi Carter Ann Smith

Dear Achieving Angels,

October is a great month to zoom towards success. For one, it's Customer Servicemonth. What will you do this month to make sure your business is set up to give thevery best customer service you can? Remember, the most important part ofcustomer service is asking questions! Do you know what excites your customers? When you pre-profile a guest, do you ask about her needs and make sure youunderstand what she will be most interested in? It is always easier to keep yourcurrent customers than to develop new business. The better customer service yougive, the more likely someone is to be a customer for life. Your life-long customersare also the first to send you referrals and tell their friends they would be great doingwhat you do! Always do all you can to keep your current customers happy– they willtell their friends!

In Mary Kay, we operate on the Golden Rule– do you call your customers as often asyou’d like to be called? Do you ask them how often they’d like to be called? Whenyou ask good questions, they will tell you anything you need to know! I encourageyou to begin today by writing down examples of good customer service in action! Doyou love shopping at a certain store because the employees ask you what they cando to help? Do you drive farther to get to that store for that reason? Do you lovedining at certain places because of their great service? Take a few days to write thelist. Take it with you in the car and make notes while sitting in line or when you leavea store. At the end of the week, double check your current systems for running yourbusiness against that list. Do you follow up on products when an A-list customer triessomething new? Do you recommend new colors based on her preference? Do youkeep good records of all the products she has ordered in the past? Do you pre-profileeach class and follow up afterwards? Do you return phone calls and e-mailspromptly? Do you have the products she needs on hand? People always say youhave to give to receive. Make sure you are giving great customer service, and youwill receive GREAT customers!

We need to be others focused in the month of October. Not only is this customerservice month, it’s also domestic violence awareness month. As you know, this wasa cause near and dear to Mary Kay’s heart, which is why it’s one of the mainfocuses of the Mary Kay Foundation. I encourage you to do your part. Whetherthat’s sharing about our foundation at each skin care class or encouraging customersto round up their order a few dollars and donating those proceeds to the foundation,there are so many great ways to get involved. We can all do our part.

Now that we’re all thinking about the holiday season, I want to encourage you to takea moment at the beginning or end of each day and measure your success. So oftenwe run from fire to fire this time of year and instead we need to focus. Begin eachday focused on the result you want from that day and what behaviors will take youthere. Some days will be simpler than others, and a lot of days you may find ways tosneak your business in at perfect times. Can you deliver product to your children’ssports games? How about making phone calls while waiting to pick them up? Intoday’s high-tech world we can respond to emails while standing in line. This is onegreat option, but so is putting your phone down and warm chatting with the womanwaiting next do you. I know that if you have a few key things you’re focusing on eachday, you can figure out what key behaviors will get you the best results. Make sure tojust focus on what is within your control, not the response, and you’ll have the bestsuccess. For example: how many calls you want to make, classes to book, etc. asyour goal. That way you don’t stop calling until you get the results you’re looking forrather than being frustrated by customers who can’t book today.

I know we are going to have an incredible month. Our new products are fabulous.We've gotten a lot of great momentum from last month's sharing promotion, and I justknow a lot of our unit is going to "Fall Into Red" this month! Will you join us byworking your business and making this your best holiday season ever? You canmake any dream come true that you truly desire and are willing to do the work tofulfill! Let's make it happen!

Love and Belief, Ann

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Our Top 5 Wholesale Orders For September

Dee Mallory

Brianna Eddins

Wanda Dresser

Heidi Justice

Teresa Skaggs

Year

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Dat

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1 Tonya Mudd $8,401.502 Sydnie Carroll $8,185.003 Teresa Skaggs $5,794.504 Casey Haley $5,571.505 Dee Mallory $4,757.506 Brianna Eddins $4,461.007 Vicki Holloway $3,921.508 Mary Thompson $3,472.009 Wanda Dresser $3,039.50

10 Mila Sledge $2,839.5011 Heidi Justice $2,835.0012 Gayle Lewellyn $2,299.0013 Gregory McCord $1,990.0014 Palma Milliman $1,973.0015 Heather Sneed $1,792.5016 Rena Reynolds $1,685.0017 Juanita Jupin $1,610.5018 Sandi Carter $1,482.5019 Leslie Gamblin $1,390.0020 Felischa Page $1,374.00

Top 20 Consultants Who Invested in Their Business in September

Dee Mallory $2,088.75Brianna Eddins $1,947.00Wanda Dresser $1,263.75Heidi Justice $1,205.50Teresa Skaggs $1,008.50Mary Thompson $807.50Juanita Jupin $790.25Vicki Holloway $649.50Sandi Carter $602.25Brenda Blankenship $516.00Tonya Mudd $504.00Casey Haley $481.50Mila Sledge $460.75Whitney Stoner $454.50Annamary LeCornu $452.00Felischa Page $451.00Amanda Tucker $417.88Meggan Witt $387.50Deborah Simpson $385.50Lori Moody $372.00

Welcome Back ConsultantsTammy Boling

Donna BowmanKaren BraunNan Briggs

Becky ChristiansenVanessa Colovos

Keasha FreySandra GarrisonSheila Gidcumb

Robin HayesDeborah Hobdy

Sue HolderDonita Kirby

Annamary LeCornuValerie McDonaldKaye Montgomery

Karen PritchettKathleen Robertso

Tina SmithNadeena SpiceAmanda Tucker

Year to Date Sharing Court

Be in the Queen's Court ofSharing with 24 new

qualified personal teammembers this year!

Tonya Mudd 1 Qualified $108.49

Karleigh R McDermott 1 Qualified $99.71

Teresa Skaggs 1 Qualified $83.55

Casey Haley 1 Qualified $77.88

November BirthdaysAmy Mendez 1Kim Anderson 1Jacqueline Akers 2Stephanie L Bernauer 2Sue Holder 3Vicki Holloway 3Sandra Garrison 4Sharon Ray 4Karleigh R McDermott 6Chris Bullock 7Shirley Shelson 7Joni Boyden 10Susan Bloom 10Whitney Hollis 10Teresa Jones 11Jordan Cassady 14Jacqueline Rojas 14Dana Powell 15Ashley Durbin 16Julie Klein 17Nicole Smith 18Jo Bowen 20Jana Clark 23Terri Morse 23Tonia Dennison 24Glenda Smith 24Amy Fitzpatrick 25Tammy Blair 25Tayanna Sept 25Robbie Grizzle 28Patricia Walker 29

Shellie Tomes 29Tammy Stewart 30

November AnniversariesJuanita Jupin 35Susie Browning 19Kathleen K Robertson 19Jackie Geegan 18Brenda Blankenship 16Geneva Kuhn 14Lisa Farley 13Robbie Grizzle 11Nadeena Spice 11Gayle Sanak 11Ruby Gee 10Valerie McDonald 7Tina Smith 7Monica Shelton 6Felischa Page 5Cynthia Maryfield 5Stephanie Limpus 4Grecia Williams 4Angela McCoy 2Lorena M Ged-Stevens 2Mary MCElroy 2Rosemary Kirk 2Stephanie Turner 1Sarah Parkhurst 1Julie Martin 1Amy Mendez 1

Love Checks: Sharing the Opportunity

9% Recruiter CommissionTonya Mudd $302.07Karen Pritchett $121.12R. Hendrick $74.72

4% Recruiter CommissionTeresa Skaggs $94.95Casey Haley $87.32Darlene Winkenhofer $34.30Karleigh R McDermott $30.79Felischa Page $29.45Denise Dunn $29.25Palma Milliman $25.96Tracey Morphew $22.98

Mila Sledge $21.46Susie Browning $19.62Elizabeth Moody $15.50Vicki Holloway $13.70Ashley Pardue $13.66Kim Anderson $10.02Rochelle L Pomaville $9.82Mary Thompson $9.36Teresa Taylor $9.24Victoria Dicks $9.10Patti Clark $9.00Binh Nguyen $2.08Jenny Decker $1.50

Recruiters & Their TeamsFuture DirectorsTonya Mudd

Amy Childress Annette Robinson Bridget Wilson Charlotte Crume Heidi Justice Isabel Curd Jo Lynn Vincent Nicole Smith Robin Hayes Whitney Stoner* Amy Fitzpatrick* April Logsdon* Pam Fraim* Sharon Puckett* Sherri Mudd* Tonya Tucker

Team LeadersKaren Pritchett

Ann Smith Helen Costello Lori Moody Peggy Lantrip Tammy Wilder* Marcia Lenz

Rneeh(Renee) Hend Christie Lindsey Kaye Montgomery Keena Smart Laura Oliver Pam Camplin Sherry Brown Vanessa Colovos* Jeanelle Turner* Jennifer Sims* Leslie Richmond* Martha Huffman

Star Team BuildersAshley Pardue

Ashlee Oliver Erica Todd Karleigh R McDermott Laura Birdwell* Sarah Parkhurst

Daisy Blythe Esther Pacamalan Jenifer Lewis Valerie McGinty* Donna Bergstrom* Glenda Smith

Denise Dunn Carrie Sweeney Nadeena Spice Teresa Taylor

Felischa Page Donita Kirby Heather Sneed Mila Sledge* Betty Martin* Jennifer Buchanon

Mila Sledge Danielle Burris Elizabeth Moody Lorena M Ged-Stevens Regina Holland* Julia Wilkerson* Sara Keen

Palma Milliman C. Morris-Ngoy Karen Braun Kelsey Faulkner* Stephanie Turner* Teresa Nevarez

Rochelle Pomavill Annette Goodman

Jo Bowen Kelly Rosenbrock* Denece Taylor* Gayle Sanak* Linda Parent* Meghan Gorske

Susie Browning Barbara Tompkins Stephanie Limpus Valerie McDonald Victoria Dicks* Amanda Denbo* Andrea Gammon* Jacquelyn Finney* Jaime Napier* Kathleen Heiss* Nancy Wolfe* Pamela Smith

Teresa Skaggs Dee Mallory Leslie Gamblin Lori Larkins* April Marks* Chris Bullock* Jana Clark* Joyce Roberts* Kayla McCurry* Wendy Gamblin

Victoria Dicks Amy Mendez Judy England Kim Smith* Rhapsody Owens* Shannon Kaiser* Sherry Baker* Susan Bloom* Terri Wineman* Trudy Cummings* Vicki Grant

Senior ConsultantsBinh Nguyen

Rena Reynolds Thuan Nguyen* Kathy Nguyen* Kelly Nguyen* Rhonda Mean* Tao Nguyen* Whitney Hollis

Casey Haley Brianna Eddins Sarah Hines* Sierra Kessinger

Christina Morris- Yagabo Mande* Candice Brown* La Teesha A. Perkins* Tayanna Sept

Darlene Winkenhofer Mary Thompson Palma Milliman

Donna Bergstrom Nan Briggs

Elizabeth Moody Meggan Witt

Jenny Decker Jonalyn Earley Ronda Fouch* Carla Pendley* Diane Horn* Emily Lyell* Jenna Macy

Karleigh McDermot Casey Haley Heather Powell

* Ashley Durbin* Melisa Hay

Kim Anderson Erlene Chapman Ruby Gee

Libby Howard Rebecca Shannon Rochelle L Pomaville* Kathryn Howard* Kelly Kastros

Marcella Goins Leslie Evitts

Mary Thompson Cathy Sanders Patricia Satterfield* Roma Thompson* Rosemary Kirk

Patti Clark Angela Bradley

Rena Reynolds Jordan Cassady* Faye Bradley* Tammy Smith* Whitney Barth

Robin Norman Michele Nielson Valerie Coleman

Ronda Fouch Angela McCoy Jewel McIntosh

Teresa Taylor Janis Steele

Tracey Morphew Donna Bowman Tammy Boling* Lora Russell* Mary Cleveland

Vernesha Blackman Gregory McCord* Ashley Lindsey* Brittney Knight* Jennifer Carhide* Linda Cantrell* Miesha Whitney* Sara Glorioso* Shaye Young* Tempest Dickerson

Vicki Holloway Sheila Gidcumb* Christina Dowlen* Jacqueline Rojas* Michelle Casey

Wanda Dresser Mary MCElroy* Pamela Wright* Patricia Walker* Wandell Custred

FRUITFUL FACIALS RAVING REORDERS

COLLOSSAL CLASSES WONDERFUL WEEKS

BOOMING BASICS

OUTRAGEOUS ON-THE-GOs INTELLIGENT INTERVIEWS

Queen: Tonya Mudd

1. Tonya Mudd $571.00 2. Tonya Mudd $517.00 3. Dee Mallory $319.00

4. Tonya Mudd $262.00 5. Tonya Mudd $260.00

1. Casey Haley $641.00 2. Tonya Mudd $587.00 3. Tonya Mudd $585.00

4. Mila Sledge $555.00 5. Teresa Skaggs $542.00

1. Heather Sneed $158.00 2. Teresa Skaggs $153.00 3. Casey Haley $100.00

1. Tonya Mudd 8 2. Teresa Skaggs 4 3. Casey Haley 3

4. Mila Sledge 2 5. Mary Thompson 1

1. Mary Thompson $155.00 2. Heather Sneed $154.00 3. Meggan Witt $129.00

4. Heather Sneed $120.00 5. Casey Haley $ 93.00

1. Mila Sledge $326.00 2. Felischa Page $222.00 3. Teresa Skaggs $191.00

4. Binh Nguyen $128.00 5. Mila Sledge $127.00

1. Teresa Skaggs 5 2. Casey Haley 3 3. Mila Sledge 2

4. Karleigh McDermott 1 5. Tonya Mudd 1

1. Teresa Skaggs 3 2. Meggan Witt 2 3. Teresa Skaggs 2

4. Casey Haley 1 5. Tonya Mudd 1

TOP FIVE (Weekly Accomplishment Sheet Totals)

Queen: Casey Haley

Queen: Heather Sneed Queen: Mila Sledge

Queen: Tonya Mudd Queen: Teresa Skaggs

Queen: Mary Thompson Queen: Teresa Skaggs

Be sure to go to InTouch every

week and submit your Weekly

Accomplishment Sheet.

BRILLIANT BOOKINGS

September

2015

Limited-Edition Mary Kay Cream & Sugar Body Gift Set, $25 Lavish skin with an exfoliating scrub of sugar crystals surrounded with notes

of chocolate. The body whip is like a mouthwatering dessert for your skin. Set includes: Cream & Sugar Body Scrub and Cream & Sugar Body Whip.

NEW! Skinvigorate Cleansing Brush in Limited-Edition Color, $50

This lightweight, two-speed power brush gently massages as it thoroughly cleans skin, removing residue, dirt and makeup in seconds.

Removes makeup 85% better than cleansing by hand. Boosts the absorption of your next skin care step. Starts improving skin’s appearance

immediately. Helps polish away the look of past skin

damage for a more even-looking complexion.

Softens the appearance of lines and wrinkles.

The brush is dressed up for the holidays with a festive new look.

The boxed set makes a great gift.

NEW! Limited-Edition Mary Kay At Play Little Delights Fragrance Mists, $16 pair!

Easy to give. Easy to wear. Cheers to this festive fragrance pair! Two mini mists wrapped up in a pretty pouch for easy gift-giving.

Pomegranate Tart is a fresh, fruity-floral scent. Pink Macaroon features an alluring, creamy scent.

Ideal for stocking stuffers and last-minute gifts.

New! Limited-Edition Mary Kay Lotion & Lip Balm Gift Sets:

Apple & Pear, $18 Add a touch of softness to the season with this blissful body lotion and luscious lip balm!

Sparkling fresh gets a touch of sweet that’s sure to inspire good cheer. Sparkling juicy

apple, sugared pear and golden amber scent.

Berry & Cream, $18 This scrumptious duo creates one tantalizing

delight. Blackberry, midnight jasmine and

sandlewood scent.

Sugar & Spice, $18 Sugar and spice and everything nice make this pair a cozy treat.

Sugared apple, jasmine and Tahitian vanilla scent.

NEW! Limited-Edition True Original Hair and

Body Wash, $20 Leaves skin lightly scented with the fresh, clean scent of True Original Cologne Spray. He can wear it with True Original Cologne Spray for a lingering

scent. You can pair it with True Original® Cologne Spray for a

handsome gift set. NEW! Limited-Edition Thinking of You Body Lotion, $20 Leaves skin lightly scented with the delightful fragrance

of Thinking of You Eau de Parfum. Layer with Parfum for a lingering scent or to create a thoughtful gift for friends

and loved ones.

You’ll receive The Star Team Builder Necklace

When you achieve Star Team Builder status with 3-4 active

team members AND $1,200 in production

The Team Leader Necklace When you achieve Team

Leader status with 5-7 active team members AND $1,800 in

production

The Future Director Necklace When you achieve Future

Director status with 8+ active team members AND $2,400 in

production

3 out of 4-Month Consistency Prize, when you: Complete the challenge a minimum of three out of four months in the contest period, you get the Colorblock Clutch.

4 out of 4-Month Consistency Prize

Complete the challenge all 4 months of the contest period,

you get the Coordinating Colorblock Wristlet!

October Reactivation Promotion & #GlowAndTell

This month, Mary Kay will send a reactivation Look & Love email to Consultants who have not placed an active order in six months. A

special, limited-time offer of the Deep Wrinkle Filler comes when they place a minimum

$225 wholesale order. Who do you know who’s ready to breathe new life into their

business this month?

The chance to earn the use of a lipstick red Chevy Cruze has been extended! Consultants who meet the

Grand Achiever qualification requirements by June 2016 can select the use of a RED Chevy Cruze.

We know you’re excited that we have 1,000 spots for DIQs to register

and attend Leadership Conference in sunny Los Angeles. It’s time for

you to move on up and join us!

Mary Kay Dates to Remember:

It’s Customer Service Month!! WHY CUSTOMER EVANGELISM WORKS Customer evangelism is the most effective form of advertising available –and it’s mostly free. Customer evangelism works for five reasons. 1. The volunteer salesperson is a trusted friend or advisor. 2. The advice is coming from an independent source, not the manufacturer. 3. The message is usually genuine and free of hype. 4. The value of the product or service is personalized for the recipient. 5. The referrer explains the value until it’s fully understood by the recipient.

As a marketer, entrepreneur, or something in between, your job is to help those naturally occurring roots grow deeper. Customer evangelism cuts through the muck of advertising clutter. Friends, family, and colleagues influence our behavior more than any repetitive ad or aggressive salesperson can. Why are customer evangelists the ultimate salespeople? · They know your target audience better than you because they are the target audience. · They can search out & find others just like themselves faster & easier than you can. · They know what your prospective customers do for a living. · They know where your prospects live. · They translate your value proposition into words the prospects will understand.

Research conducted in the 1990s by TARP, a customer loyalty research firm, shows that satisfied customers

tell an average of 5 to 8 people about their experience with a

company or a product; dissatisfied customers tell 10 to 16 people.

November 1: Daylight Saving Time ends November 2: Online DIQ commitment form available beginning

12:01am CST until midnight on the 3rd. November 10: Early ordering of the new Winter PCP promotional

items begins for Stars who qualified during the June 16 – Sept. 15, quarter and those who enrolled in The Look for Winter through PCP.

November 11: Veterans Day. Postal holiday. November 13: Winter 2015 PCP customer mailing of The Look

begins. (Allow 7-10 business days for delivery.) November 16: Winter PCP promotion begins. Ordering of the new

winter 2015 promotional items available for all consultants. November 25: Last day of the month for consultants to place

telephone orders until 10pm CST. November 26: Thanksgiving Day! All company offices closed.

Postal holiday. November 27: Company holiday. All company offices closed. November 30: Last day of the month for consultants to place online

orders (until 9pm CST). Last business day of the month. Orders and agreements submitted by mail or dropped off at the branches must be received by 7pm local time to count toward this month’s production. Online agreements accepted until midnight CST.

Words of Wisdom by Mary Kay Ash

The world is full of competent people who honestly intend to do

things tomorrow or as soon as they can get around to it.

Accomplishments, however, seldom match those of less

talented people who are blessed with a sense of the importance of

getting started now.

A Great Lesson on Rejection from Ann Vertel I remember the first time I was allowed to go out trick-or-treating on Halloween night with just my friends. (Of course, I'm sure my dad was following along at a safe distance, but he'll neither confirm nor deny that accusation!) Our mission was a singular one - get as much candy as possible in the shortest amount of time. In other words, I wanted my big plastic orange pumpkin overflowing with goodies. We literally ran from house to house as we scoured our neighborhood intent upon our goal. On occasion, we approached a house, rang the bell, and nothing happened. The lights were on but no one answered the door. Put in that situation, what do most kids do? They move on to the next house. "Come on, let's go," and they're headed down the block. They don't stop for a second to wonder why the owners didn't answer the door. They don't take it personally. They don't think that they're wearing the wrong costume. They don't walk around the house peering in the window trying to see why the owners

didn't answer the doorbell. They don't sit down on the front step and pout. And can you even imagine that they would just quit and go home? No way. You see, kids are neat people to observe with regard to how they handle rejection. It just never occurs to them that the rejection is about them! And why? Because it's not. Kids have a unique ability to observe the world just the way it is. As we grow up, our self-esteem takes a few hits, and we start to think that everything that happens to us is about us. It's not. When you hear “No, no thanks, I'm not interested, it's not for me, I don't like selling, please don't ever, ever, ever, ever, ever call me again for any reason whatsoever”....it is about them, not you, and not the opportunity you have to offer. Run to the next house, and the next one, and the next one. That's where the candy is. Remember, your goal is a full plastic pumpkin, and you don't care which houses or how many houses it takes to make that happen.

Ann SmithFuture Ex. Sales Director ofAnn's Achieving Angels

530 Hunts Ln.Bowling Green, KY 42103Phone: (270) 781-2917asmith@marykay.com

Return Service Requested