annexure i of order no: 2 of 2007 standard of · pdf fileload shedding/ others ... (for the...

ANNEXURE I OF ORDER NO: 2 OF 2007

STANDARD OF PERFORMANCE

COMPLIANCE REPORT

QUARTER : OCTOBER 16 TO DECEMBER 16

PREPARED BY : "Torrent Power Limited"

SUBMITTED TO : GUJARAT ELECTRICITY REGULATORY

COMMISSION

DATE : _________

FH NFH FH FA NFH FH NFH FH FA NFH

Ahmedabad License Area - 2 7 3 4 - 2 32 14 19

Torrent Power Limited

Quarter : Q3 - October-December

Year : 2016-17

Performa SoP 001: Fatal and Non-fatal accident report

FH-Fatal human, NFH-Non fatal human, FA-Fatal Animal

Name of Area/Circle

Number of Accident in the Quarter Cummulative since the first

quarter of the FY (Out side)Departmental

Cummulative since

the first quarter of

the FY

(Departmental)Out side

FH NFH FH FA NFH FH NFH FH FA NFH

Surat License Area - - 3 - 2 1 - 8 - 4


Quarter : Q3 - October - December

Year : 2016-17

FH-Fatal human, NFH-Non fatal human, FA-Fatal Animal

Cummulative since the first

quarter of the FY (Outside)

Performa SoP 001: Fatal and Non-fatal accident report

Name of Area/Circle

Number of Accident in the Quarter

Departmental

Cummulative since

the first quarter of

the FY

(Departmental)Out side

Within 50%

of stipulated

time

Within

stipulated

time

Up to

double the

stipulated

time

More than

double the

stipulated

time

Total

2 3 4 5 6 7 8 9 = total 5

to 8 10 = (4-9)

A(i) Interruption in Power Supply due to loose

connections from pole - Fuse blown complaints - 7,033 7,033 7,008 19 6 - 7,033 -

A(ii) Interruption in Power Supply due to line

breakdown 28 21,925 21,953 21,894 21 4 23 21,942 11

A(iii) Interruption in Power Supply due to failure of

transformer - 28 28 28 - - - 28 -

A(iV) Interruption in power supply due to shutdowns/

load shedding/ others 7 12,218 12,225 12,211 4 3 - 12,218 7

B(i) Quality of Supply Complaints which require no

Augmentation - 3 3 3 - - - 3 -

B(ii) Quality of Supply complaints requiring

Augmentation of HT/EHT network - 23 23 23 - - - 23 -

C(i) Meters - Stopped/Defective meters 30 4,353 4,383 4,271 3 7 77 4,358 25

C(ii) Meters - Billing on average basis for more than

two bills - 3 3 3 - - - 3 -

D(i) Overhead lines - Loose wires - - - - - - - - -

D(ii) Overhead lines - Inadequate ground clearance - - - - - - - - -

E(i) Bills - For current bills where no additional

information is required - - - - - - - - -

E(ii) Bills - For bills where additional information/site

visit is required 22 2,295 2,317 2,290 1 2 14 2,307 10

F(i) Service Connections - Where extension of

mains is not required 1 1 2 2 - - - 2 -

F(ii) Service Connections - Where extension of

mains is required 3 - 3 3 - - - 3 -

F(iii) Service Connections - Modification in connected

load 1 - 1 1 - - - 1 -

F(iV) Service Connections - Name

Change/Reconnection - 6 6 6 - - - 6 -

G Refund of amount in case of temporary

connection - - - - - - - - -

H Others 254 407 661 648 2 1 - 651 10

Total 346 48,295 48,641 48,391 50 23 114 48,578 63

Ahmedabad License Area

1



Year : 2016-17

Performa SoP 003B: Register For Compiling The Complaints Classificationwise

Classification

Pending

complaints

of previous

quarter

Complaints

received during

the quarter

Total

Complaints

No. of complaints redressed during the quarter

Balance

complaints to

be redressed

Within 50%

of stipulated

time

Within

stipulated

time

Up to

double the

stipulated

time

More than

double the

stipulated

time

Total

2 3 4 5 6 7 8 9 = total 5

to 8 10 = (4-9)

Surat License Area

A(i) Interruption in Power Supply due to loose

connections from pole - Fuse blown complaints - 317 317 317 - - - 317 -

A(ii) Interruption in Power Supply due to line

breakdown - 1508 1,508 1507 - - - 1507 1

A(iii) Interruption in Power Supply due to failure of

transformer - - - - - - - - -

A(iV) Interruption in power supply due to shutdowns/

load shedding/ others - 756 756 756 - - - 756 -

B(i) Quality of Supply Complaints which require no

Augmentation - - - - - - - - -

B(ii) Quality of Supply complaints requiring

Augmentation of HT/EHT network - - - - - - - -

C(i) Meters - Stopped/Defective meters 1 752 753 753 - - - 753 -

C(ii) Meters - Billing on average basis for more than

two bills - - - - - - - - -

D(i) Overhead lines - Loose wires - - - - - - - - -

D(ii) Overhead lines - Inadequate ground clearance - - - - - - - - -

E(i) Bills - For current bills where no additional

information is required - - - - - - - - -

E(ii) Bills - For bills where additional information/site

visit is required - 270 270 267 - - - 267 3

F(i) Service Connections - Where extension of

mains is not required - 13 13 12 - - - 12 1

F(ii) Service Connections - Where extension of

mains is required 1 4 5 5 - - - 5 -

F(iii) Service Connections - Modification in connected

load - - - - - - - - -

F(iV) Service Connections - Name

Change/Reconnection - 13 13 13 - - - 13 -

G Refund of amount in case of temporary

connection - - - - - - - - -

H Others 1 55 56 53 - - - 53 3

Total 3 3688 3,691 3683 - - - 3683 8

1

Total

Complaints

No. of complaints redressed during the quarter



Year : 2016-17

Performa SoP 003B: Register For Compiling The Complaints Classificationwise

Balance

complaints to

be redressed

Classification

Pending

complaints

of previous

quarter

Complaints

received during

the quarter

Sr. No. Actions or steps carried out by distribution licensee towards public

awareness in the quarter

Likely number of consumers

influencedDetails about media

Website

Bill Glossary

New Tariff

Consumption Calculator

Procedural Guidance

Payment Options

Contact details

Call Center details and numbers

Our Zonal Offices address

Torrent Power Mobile Links concept and details

Form Downloads (important application forms)

FAQ's

Consumer Charter

Online Bill Payment (how to pay and related forms)

Energy Conservation tips

Safety Tips

Electricity Supply Code (copy of the code)

Shutdown / Planned shutdown announcements and schedule


Information boards

Grievance redressal options (Internal / consumer redressal forum) 20 Lac Approx (across 6 locations)

Information boards for substation requirement 4 Lac (across 6 locations)

SD and SLC Information Board 4 Lac (across 6 locations)

Form Filling Assistance Board at NZO 2.0 Lac Approx

Form Filling Assistance Board at CZO 2.0 Lac Approx

Form Filling Assistance Board at AZO 1.5 Lac Approx

Form Filling Assistance Board at GZO 0.25 Lac Approx

Form Filling Assistance Board at SNN 0.5 Lac Approx

Form Filling Assistance Board at Naroda 0.5 Lac Approx

Online Bill Payment Board 4.5 Lac (across 3 locations)

ATM Drop box Payment Option Board 4.5 Lac (across 3 locations)

Launch of new customer portal 4.5 Lac (across 3 locations)

Information booklets / flyers

Power Alert Service Flyer 772

Energy Conservation Flyer 772

Electrical Safety Flyer 772

Power Factor Improvement Flyer 772

Information related to web portal on flyers / tent cards / posters / visiting cards /

danglers / hoardings / banners etc

4.5 lacs (across 3 locations) and

overall publicity at 30 locations across

Ahmedabad

Bills

Front Side: 1. Mobile Van Schedule (For the area of each group) 2. Mobile App

Launch 10 lacs/month

Back Side: 1. New Tariff Structure effective from 1st April 2015 2. Mobile App

Launch Ad / online payment 3. CGRF Details 4. 24X7 Helpline Number 5.

Feedback and Suggestions

10 lacs/month

Power Alert Service

SMS related to Billing 247886835 SMS

2

3Information Booklets and Flyers,

outdoor media etc

4 Backside of the bill

Information Boards



Year : 2016-17

Performa SoP 004: Publicity carried out

1 1208000 sessions to website

Web Site www.torrentpower.com &

portal

https://connect.torrentpower.com

Sr. No. Actions or steps carried out by distribution licensee towards public awareness in the

quarter

Likely number of consumers

influencedDetails about media

Website

Bill Glossary

New Tariff

Consumption Calculator

Procedural Guidance

Payment Options

Contact details

Call Center details and numbers

Our Zonal Offices address

Torrent Power Mobile Links concept and details

Form Downloads (important application forms)

FAQ's

Consumer Charter

Online Bill Payment (how to pay and related forms)

Energy Conservation tips

Safety Tips

Electricity Supply Code (copy of the code)

Shutdown / Planned shutdown announcements and schedule

Surat License Area

Information Boards

Grievance Redressal Options (Internal Redressal committee/ Consumer Redressal Forum), In

the Interest of Consumers by GERC & Application Processing Chargesconsumer at large Boards at consumer centre

Sample form for new application/Tariff/Call Centre Services / Safety Tips / Conservation

Tips/Precautions / New Portal Connect Info/Theft deterrence etc.consumer at large

Boards at consumer centre,

collection centre & Service Camp

Information booklets / Flyers / Letters

Portal & Mobile App Connect Information, Safety tips on Diwali, Energy conservation, Energy

calculator, SMS Registration information, Tariff, Office Addresses, Service Camp "Torrent

Power Aapne Dware" schedule, Online Payment Services, Complaint Redressal Mechanism,

Consumer Charter, Reactive Power Management etc.

103416 Pamphlets & Booklets

Booklet (GERC Regulations & Application Processing Charges) 10 Booklet

4News Paper - Portal & Mobile App information, Aapne dware programme detail with Ujala

bulb distribution, Kite flying Safety InformationConsumers at large News Papers

5

Service Camp - Torrent Power Aapne Dware (Door step service to customer). Information on

New Connection, Extension, Reduction, Reconnection, Bill & Meter. Receiving application for

Name Transfer & load extension,. Awareness on company services, Consumer Grievance

Redressal forum, Importance of Name transfer, New Portal Connect Information, etc.

153463Conducted 5 service camps at

consumers door step

Bills

Front side : Mobile van schedule (for the area within cycle of bill), Caution message for cash

transaction, Message for customer portal connect5.96 lakh / month

Back side : Call Centre Info, Portal Connect Information, Safety tips on Diwali, Redressal

forum details, Bill payment options & procedure5.96 lakh / month

7 SMS - Billing, Demonetisation & other services 4582429 SMS

8Bill Envelopes to HT-LTMD customers

(Power Factor Information, Energy Conservation & Kite flying safety tips Information)2600 Consumer/Month Bill Envelopes

9 Safety Awareness Programme - Safety Awareness Programme at school & collage 854 students Power Point Presentation

Radio

Diwali Safety Tips (3 Days), Energy Conservation (1 Day ) along with Customer Portal &

Mobile App Awareness on four radio station.Consumers at large

Power Factor Awareness Programme

Personal Visit to LTMD & LT Consumers 245 Consumers Personal Interaction

Programmes with Industrial Consumers6 Programmes

(68 Consumers)Group Discussion

11



Year : 2016-17

Performa SoP 004: Publicity carried out

Energy Bill6

2

1 1208000 sessions to website

Web Site www.torrentpower.com

& portal

https://connect.torrentpower.com

3

10 Radio


A 1st Month of the Quarter 10.10.2016 & 20.10.2016 - -

B 2nd Month of the Quarter 10.11.2016 & 21.11.2016 - -

C 3rd Month of the Quarter 12.12.2016 & 20.12.2016 - -

* 10:00 AM to 12:00 AM



Year : 2016-17

Performa SoP 005B: Action taken reported by the Redressal Committee

No. of complaints

pending at the end of the

meeting.

Sr.

No.

No. of complaints

registerd at the meeting

Date and Time of Meeting

conducted*Month

Surat License Area

A 1st Month of the Quarter 10-10-2016, 20-10-2016, 26-10-2016 3 1

B 2nd Month of the Quarter 10-11-2016, 21-11-2016 1 1

C 3rd Month of the Quarter 9-12-2016, 10-12-2016, 20-12-2016 2 1

* Time - 03:00 PM to 05:00 PM

Date and Time of Meeting conducted*Month



Year : 2016-17

Performa SoP 005B: Action taken reported by the Redressal Committee

No. of complaints

pending at the end of the

meeting.

Sr.

No.

No. of complaints

registerd at the meeting

No. of existing Distribution

Transformer at the start of

the quarter

No. of Distribution

Transformers added

during the quarter

Total number of

Distribution

Transformers

Number of

Distribution

Transformers

failed

% Failure rate of

Distribution Transformer

A B C = A+B D H = (D) * 100/C

Ahmedabad License Area 7496 98 7594 10 0.13%



Year : 2016-17

Performa SoP 006: Failure of Distribution Transformer

No. of existing Distribution


the quarter

No. of Distribution

Transformers added

during the quarter

Total number of

Distribution

Transformers

Number of

Distribution

Transformers

failed

% Failure rate of

Distribution Transformer

A B C = A+B D H = (D) * 100/C

Surat License Area 2409 7 2416 0 0.00%



Year : 2016-17

Performa SoP 006: Failure of Distribution Transformer

No. of existing Power


the quarter

No. of Power

Transformers

added during the

quarter

Total number of

Power

Transformers

Number of Power

Transformers

failed

% Failure rate of Power

Transformer

A B C = A+B D H = (D) * 100/C

Ahmedabad License Area 157 1 158 0 0.00%



Year : 2016-17

Performa SoP 007: Failure of Power Transformer

No. of existing Power

Transformer at the start

of the quarter

No. of Power

Transformers

added during the

quarter

Total number of

Power

Transformers

Number of Power

Transformers

failed

% Failure rate of Power

Transformer

A B C = A+B D H = (D) * 100/C

Surat License Area 58 2 60 - -



Year : 2016-17

Performa SoP 007: Failure of Power Transformer

1 2 3 4 5 6

Sr.

NoCategory of Consumer

Sample Size

(Numbers)

Standard

specified

in

regulation

Deviation of

results from the

sample test

(Numbers)

% age non compliance

[6] = 5*100/[3]

LT Consumers1 Domestic 6307 2% 272 4.312 Commercial 723 2% 7 0.973 Industrial 112 2% 1 0.894 Agricultural 1 2% 0 - 5 Public Water works 2%

HT Consumer6 HT Industrial 10 2% 0 -



Year : 2016

Performa SoP 008: Sample Test Result for Neutral Voltage

Compliance Sample Test Report for Neutral Voltage

1 2 3 4 5 6

LT consumers

1 Domestic 2635 2% - -

2 Commercial 889 2% - -

3 Industrial 1560 2% - -

4 Agricultural 2%

5 Public water works 2%

HT consumers

6 HT industrial 2%

Surat License Area


Year : 2016

Performa SoP 008: Sample Test result for Neutral Voltage

Compliance Sample Test Report for Neutral Voltage

Sr. NoCategory of

consumers

Sample Size

(Numbers)

Standard

specified in

regulation

Deviation of results from

the sample test

(Numbers)

% age non

compliance (6)

= (5)*100/(3)

1 2 3 4 5 6

Sr. NoCategory of

Consumer

Sample Size

(Numbers)

Standard

specified in

regulation

Deviation of results

from the sample test

(Numbers)

% age non-

compliance [6] =

5*100/[3]


1 LT Consumers 7478 +6% to -6% 673 9.002 HT Consumers 10 +6% to -6% 0 - 3 EHT Consumers +10% to -10%

Compliance Sample Test Report for voltage variations


Year : 2016

Performa SoP 009: Sample Test Result for Voltage Variations

1 2 3 4 5 6

1 Low Voltage 5260 +6% to -6% 98 1.86

2 High Voltage 228 +6% to -6% -

3 Extra High Voltage +10% to -10%

Surat License Area


Year : 2016

Performa SoP 009: Sample Test result for Voltage variations

Compliance Sample Test Report for voltage variations

Sr. No Voltage Level Sample Size (numbers)

Limit or

prescribed

standard

Deviation of

results from the

sample test

(Numbers)

% age non

compliance (5) =

(4)*100/(2)

1 2 3 4 5 6

Sr. No Category of ConsumerSample Size

(Numbers)

Standard

specified in

regulation

Deviation of

results from the

sample test

(Numbers)

% age non compliance

[6] = 5*100/[3]

1 LT Consumers 1046 3.50% 27 2.582 HT Consumers 10 3.00% 0 - 3 EHT Consumers 3.00%



Year : 2016

Performa SoP 010: Sample Test Result for Harmonics

Compliance Sample Test Report for Harmonics

1 2 3 4 5 6

1 LT consumers 182 3.5% 0 0.00

2 HT consumers 19 3.0% 6 31.58

3 EHT consumers 0 3.0% 0 0.00

Surat License Area


Year : 2016

Performa SoP 010: Sample Test result for Harmonics

Compliance Sample Test Report for Harmonics

Sr.

NoCategory of consumers

Sample size

(Numbers)

Limit or

standard

prescribed

Deviation of

results from the

sample test

(Numbers)

%age non compliance (6) =

(5)*100/(3)

Sr. No. Month

Ni - Total number of

customers for each

sustained

interruptions

(in numbers)

NT - Total no. of

customers served

(in numbers)

CI= ∑ni SAIFI = CI/NT

(1) (2) (3) (4) (5)=Total of 3 (6) = (5)/(4)


1 Oct-16 282221 1834752 335161 0.183

2 Nov-16 291561 1837412 355953 0.194

3 Dec-16 345599 1838281 453210 0.247



Year : 2016-17

Performa SoP 011A: System Average Interruption Frequency Index (SAIFI)

Sr. No. Month

Ni - Total number of

customers for each

sustained interruptions

(in numbers)

NT - Total no. of

customers

served

(in numbers)

CI= ∑ni SAIFI = CI/Nt

(1) (2) (3) (4) (5)=Total of 3 (6) = (5)/(4)

Surat License Area

1 Oct-16 18753 594486 18753 0.032

2 Nov-16 4268 595178 4268 0.007

3 Dec-16 25764 593103 25764 0.043



Year : 2016-17

Performa SoP 011A: System Average Interruption Frequency Index (SAIFI)

Sr. No. Month

Ri = Restoration

Time for each

interruption event

(in hours)

Ni - no of

interrupted

customers for

each sustained

interruption event

(in numbers)

Ri * Ni - Total

customer

interruption

duration

(in customer

hours)

NT - Total

number of

customers

served

(in numbers)

Customer

Interruption

Duration.

CMI = ∑riNi

(Cust-Hrs.)

SAIDI = CMI/ Nt

(HH:MM)

(1) (2) (3) (4) (5) = (3) * (4) (6) (7)=Total of 5 (8) = (7) / (6)


1 Oct-16 1:20 282221 1834752 255295 00:08

2 Nov-16 1:14 291561 1837412 274417 00:09

3 Dec-16 1:27 345599 1838281 512354 00:17


Performa SoP 011B: System Average Interruption Duration Index (SAIDI)


Year : 2016-17

Sr. No. Month

Ri = Restoration

Time for each

interruption event

(in hours)

Ni - no of

interrupted

customers for

each sustained

interruption event

(in numbers)

Ri * Ni - Total

customer

interruption

duration

(in customer

hours)

NT - Total

number of

customers

served

(in numbers)

Customer

Interruption

Duration.

CMI = ∑riNi

(Cust-Hrs.)

SAIDI =CMI/ Nt

(1) (2) (3) (4) (5) = (3) * (4) (6) (7)=Total of 5 (8) = (7) / (6)

Surat License Area

1 Oct-16 00:36 18753 594486 11158 00:01

2 Nov-16 00:40 4268 595178 2053 00:01

3 Dec-16 00:35 25764 593103 14930 00:02


Performa SoP 011B: System Average Interruption Duration Index (SAIDI)


Year : 2016-17

Sr. No. Month

IMi = Number of

Momentary

interruptions for

the month (in

numbers)

Nmi - Total no of

customers for

each momentary

interruptions

(in numbers)

IMi * Nmi

Number of

customer

Momentary

interruptions

NT - Total

number of

customers

served

(in numbers)

∑IMiNmiMAIFI =

∑Imi * Nmi/ Nt

(1) (2) (3) (4) (5) = (3) * (4) (6) (7) = Total of 5 (8) = (7)/ (6)


1 Oct-16 1 14516 1834752 14516 0.008

2 Nov-16 0 0 1837412 0 0.000

3 Dec-16 1 1643 1838281 1643 0.001


Performa SoP 011C: Momemtary Average Interruption Frequency Index (MAIFI)


Year : 2016-17

Sr. No. Month

IMi = Number of

Momentary

interruptions for

the month (in

numbers)

Nmi - Total no of

customers for

each momentary

interruptions

(in numbers)

IMi * Nmi

Number of

customer

Momentary

interruptions

NT - Total

number of

customers

served

(in numbers)

∑IMiNmiMAIFI =

∑Imi * Nmi/ Nt

(1) (2) (3) (4) (5) = (3) * (4) (6) (7) = Total of 5 (8) = (7)/ (6)

Surat License Area

1 Oct-16 - 594486 -

2 Nov-16 - 595178 -

3 Dec-16 - 593103 -


Performa SoP 011C: Momemtary Average Interruption Frequency Index (MAIFI)


Year : 2016-17

Consumer

Category

No. of faulty

meters at the

start of the

quarter

(1)

No. of faulty

meters added

during the quarter

(2)

Total number of

defective/faulty

meter

(3) = (2) + (1)

No. of faulty

meters

repaired and

replaced

(4)

No. of faulty

meters pending

at the end of

quarter

(5) = (3)-(4)Ahmedabad License Area

Single Phase - 8,139 8,139 8,139 - Three Phase - 1,400 1,400 1,400 -

The details of the old age meter replacement under MMR are as follows

Single Phse 14941

Three Phase 2306

Note : The above includes defective meter replacements done at consumer premises



Year : 2016-17

Performa SoP 013: Meter Faults

Remarks

Consumer

Category

No. of faulty

meters at the

start of the

quarter

(1)

No. of faulty

meters added

during the quarter

(2)

Total number of

defective/faulty

meter

(3) = (2) + (1)

No. of faulty

meters

repaired and

replaced

(4)

No. of faulty

meters pending

at the end of

quarter

(5) = (3)-(4)Surat License Area

Single Phase 50 2696 2,746 2707 39 Three Phase 11 542 553 546 7



Year : 2016-17

Performa SoP 013: Meter Faults

Sr.no. Event Compensation

No. of cases

where

compensation

was given (in

numbers)

Amt of

compensation paid

in (Rs)


1 Duty to provide supply - -

2 a) New Connection - -

3 b) Additional Load - -

4 c) Temporary supply - -

5 d) Shifting service connection - -

6 e) Transfer of service connection - -

7f) Change in Tariff category of

consumer- -

8 Complaints in billing Rs 50 for non reply within the period

prescribed in regulation- -

9 Replacement of meters

LT- Rs.25 per day of delay- maximum of Rs.

2,500 and HT- Rs. 250 per day of delay-

maximum of Rs. 5,000

- -

10 Interruption of supply

LT-Rs 25 for every 6hrs of delay- maximum

of Rs.500 and HT -Rs.50 for every 6 hrs

delay maximum Rs. 1000/-

- -

11 Voltage fluctuations and complaintsRs. 50 for failure to visit or convey findings

within the stipulated period- -

12 Responding to consumer's complaintsRs. 25 for each day of delay maximum

Rs.500- -

13 Grievance Handling Rs.25 for failure in handling grievance. - -

Rs. 50 per day of delay from the limit

specified in the performance regulations

TOTAL



Year : 2016-17

SoP 16: Compensation Details

Sr.no. Event Compensation

No. of cases

where

compensation

was given (in

numbers)

Amt of

compensation paid

in (Rs)

Surat License Area

1 Duty to provide supply - -

2 a) New Connection - -

3 b) Additional Load - -

4 c) Temporary supply - -

5 d) Shifting service connection - -

6 e) Transfer of service connection - -

7f) Change in Tariff category of

consumer- -

8 Complaints in billing Rs 50 for non reply within the period

prescribed in regulation- -

9 Replacement of meters

LT- Rs.25 per day of delay- maximum of Rs.

2,500 and HT- Rs. 250 per day of delay-

maximum of Rs. 5,000

- -

10 Interruption of supply

LT-Rs 25 for every 6hrs of delay- maximum

of Rs.500 and HT -Rs.50 for every 6 hrs

delay maximum Rs. 1000/-

- -

11 Voltage fluctuations and complaintsRs. 50 for failure to visit or convey findings

within the stipulated period- -

12 Responding to consumer's complaintsRs. 25 for each day of delay maximum

Rs.500- -

13 Grievance Handling Rs.25 for failure in handling grievance. - -

Rs. 50 per day of delay from the limit

specified in the performance regulations

TOTAL



Year : 2016-17

Performa SoP 16: Compensation Details

annexure i of order no: 2 of 2007 standard of · pdf fileload shedding/ others ... (for the...

Documents