annexure 1/a–scope of work, obligations & … · annexure 1/a–scope of work, obligations...

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ANNEXURE 1/A–SCOPE OF WORK, OBLIGATIONS & TECHNICAL SPECIFICATIONS

From here onwards, Cochin Shipyard Ltd, who is releasing the tender notice, will be

referred as “CSL” and the supplier/contractor who will be bidding as per the tender notice will be

referred as “bidder”

The scope of work and obligations are as detailed below:-

A.1 SCOPE OF WORK & OBLIGATIONS

Cochin Shipyard Ltd. seeks to revamp the existing web site www.cochinshipyard.com

as per the requirements mentioned below. CSL does NOT aim at a total redesigning or

redevelopment of our web site, instead adding more features and functionalities, making the

site most acceptable to industry demanding standards, at the same time keeping the existing

color themes and layouts.

The scope of work also includes handing over the full source codes, resolving site

deployment and look & feel issues and imparting training to CSL IT team

A.2 TECHNICAL & FUNCTIONAL REQUIREMENTS WITH COMPLIANCE

The website revamping activities are as follows:-

STQC & GIGW Certification

Sl No. Activity Compliance

(Y/N)

1

The web site should be revamped to meet the STQC and

GIGW (Guidelines for Indian Government Websites)

guidelines published by the National Informatics Centre.

The bidder should go through all the compliance

requirements for the GIGW Certification and incorporate

the required changes as per the suggestions from CSL to

make the website certified for GIGW. Also the bidder should

incorporate the suggested changes in the testing/audit

reports submitted by the Testing/Auditing agency who

verifies the CSL website for GIGW certification.

Web Site Revamp Tasks


(Y/N)

1

Place an image banner link to the ''National Portal'' in the

Home Page and Pages belonging to National Portal should

be loading in new browser window. The image banner will

be given by CSL

2 Clear indications are to be given when a link leads out to a

non-government website.

3 Identify and eliminate all the broken links in the web site

3

4

Ensure that for all the acts published in the web site under

the official notification, the complete title of the Act (as

written in the official notification) is mentioned.

5

Implement a feedback collection mechanism to collect

feedbacks through online forms and mechanism and to

ensure timely response to feedback/ queries received

through the website.

6

Complete information including title, size (playing time for

audio/video), format, usage instructions and plugin to view

the file is to be provided for downloadable material

including documents.

7 The features “Search” and “Site Map” to be implemented

8

In all the subsequent pages of the website, the following

minimum content should be provided

1. Self-explanatory title of the page

2. Link to parent section

3. Last reviewed/Updated

9 Home page and every important entry page of website

should display the last updated/ reviewed date.

10 A consistent page layout should be maintained throughout

the website.

11 Web pages should allow resizing of text without the use of

assistive technology.

12 Alternate text is to be provided for all non-text elements

(e.g. images).

13 Web pages should be usable even when scripts, applets etc.

are turned off.

14

All the web pages should be verified and corrected to see

that, in the content implemented using markup languages,

the elements have been used according to specification.

15 Functionality of content in all the pages should be operable

through keyboard

16

Focus should not be trapped in any component while

navigating through keyboard only. And also the focus

should be very clear.

17 Changing the setting of a component should not change the

context unless the user has been informed of the same.

18 Metadata for page like title, keywords, description and

language is appropriately included.

19

Mechanism should be in place to ensure that all

outdated/expired contents like announcements, tender

notices, recruitments etc. are removed from the website or

moved to archive

4

20 Support for visually impaired and otherwise disabled or

challenged users, assistive technology like screen readers

SEO Activities


(Y/N)

1 Optimize Titles and Meta Descriptions Tags, Header Tags

2 Fixing all the missing IMAGE ALT attributes in the site pages

3 Adding the Robots.txt and XML Sitemap files

4 Changing and correcting the URLS with underscores

5 Adding the blog feature to the site

6 Optimizing the web site for viewing correctly in mobile

platforms

7

Make the site load faster in mobile and desktop/laptop

devices. The ideal page load speed for the website must be less

than 1.5 seconds.

8 Placing a Custom 404 Page for the web site

9 Make the site monitored by Google Analytics & Google

Webmaster Tool

10 Make the site SSL Secure (HTTPS).

11 Domain specific Keyword Optimization to increase the search

rankings

12 Conduct an off-Page and on-Page Search Engine Optimization

Search


(Y/N)

1

Citizen and portal users should be able to search within portal.

The portal should provide metadata and ‘full text search’

based on search functionality. For providing search

functionality the Portal should comply within defined

processes for defining metadata, managing metadata schema

changes and master data changes. Search must allow the

archived content to be included (or excluded). Advanced

search facility based on multiple filters should be provided.

Search option should be bilingual

Content Management System


(Y/N)

1

The web site is to be managed by a Content Management

System which should facilitate the creation, management,

publishing, presentation of contents effectively and displaying

it on a user interface

5

Dept. user shall able to upload the Content such as Photo,

News, Contact detail etc. on website. Contents must be in

Unicode format. Content Management System should have

following features or capabilities: Content Authoring,

Publishing, Delivery, Content Storage Management, Content

exit and Archival Should have preconfigured generic

templates and workflows for the content management

Distributed authorship of portal content across divisions.

Separation of content from presentation, which allows

authors to focus on content rather than web design.

Management of revision, approval, publishing and archiving

processes in an easy and automated manner.

Centralised template management for consistency within

portal. Content repurposing for different audiences and

different interfaces.

Facilitate metadata generation and management which

enables effective content discovery.

Facilitate storage management of all types of content; text

graphic, audio, video etc. In context contribution, purview,

updates and approvals.

Content storage management of all types of content; text

graphic, audio, video etc. In context contribution, purview,

updates and approvals.

Other Technical requirements


(Y/N)

1

Website should be compatible for accessibility from any

device, any Operating System and any browser. Platform used

for Website such as OS, DB, Java, etc. software should be

minimum N-1 where N is the latest version prevailing.

CAPTCHA should be present for web pages with form field

such as feedback form, registration form etc.

Logging to be enabled for Web Server / DB Server.

Password should not be hardcoded in any website

configuration files or stored in plain text. Passwords should

be properly hashed and salted to reduce the effectiveness of

password cracking.

Be able to operate on various Operating Systems like

Windows, UNIX, LINUX, etc.

The pages should be printer friendly i.e. all the pages shall be

displayed and printed upon demand by user. To improve the

experience of the Web on mobile devices and other handheld

devices like iPad, tablets etc. the website needs to be

developed with "One Web" concept. One Web means making,

as far as is reasonable, the same information and services

available to users irrespective of the device they are using

6

Security


(Y/N)

1

The vendor will provide for the following security features:

i. Protection against defacement, hacking

ii. Design should incorporate security features to protect the

site from Session Hijacking, SQL Injection, Cross scripting,

Denial of Service etc.

Documentation of Source Code along with

Administration/User Manuals needs to be submitted.

Any vulnerability found during the security audit, bidder has

to close the same accordingly and ensure complete security

audit done successfully.

Project completion


(Y/N)

1

The project will be treated as "complete" only if: STQC issues

compliance certificate as per GIGW and handover to the CSL is

completed

Final Source code along with Security Audit Certificate of the

project along with detailed documentation and IPR is to be

transferred to CSL

Copyright


(Y/N)

1

Any software, data, awards, certificates, patent, etc. shall be

absolute property of CSL

The Successful bidder will transfer to CSL all Intellectual

Property Rights in the Software developed.

The source code supplied to CSL shall at all times be a

complete, accurate, and up-to- date copy corresponding

exactly to the current production release of the software.

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ANNEXURE 2/A – TENDER TERMS AND CONDITIONS

The tender specific terms and conditions are as follows:-

1 CSL reserves the right to carry out the capability assessment of the bidder and the

decision of CSL shall be final in this regard.

2

Pre-qualification criteria for the bidders :

The pre-qualification criteria for the bidders are listed as shown. The bidder

should clearly indicate the compliance towards each requirement as shown in the

table.

Sl

No. Feature/Requirement

Compliance

(Y/N)

1

The bidder should have minimum five years’ experience in

developing similar web design development projects.

Documentary proof should be submitted in this regard

2

The bidder should have a registered office in Kochi where

development and support team be available. Credentials

showing the above should be submitted along with the

Technical bid.

3

The bidder should have successfully completed at least one

similar project of value not less than Rs. 50,000 in the past

three years. Proof with copy of work orders/completion

certificate to be given.

4 The bidder should submit portfolio of the application

development team along with their experience.

5

The bidder should submit relevant tax registration

certificates as applicable including the GST. If GST

registration number is not available at the time of releasing

this tender enquiry, the bidder who is awarded with the

work contract should submit the GST details to get the

payments related to this work.

6 The bidder should submit the address and contact details of

this service & support team along with escalation matrix.

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7

A list of minimum three websites fully developed and handed

over to the clients by the bidder should be given. All these

sites should be currently active and correctly functioning on

desktop and mobile platforms. Preference will be given for

websites audited and cleared as per GIGW

The bids submitted by the bidders who fail to meet the above pre-qualification

criteria will not be considered for processing

3

Nature of tender - It is a two part tender namely:

(1) Part-I: Techno Commercial bid

(2) Part-II: Price Bid

4

Techno Commercial bid - It should consist of the followings:

(1) Compliance list as per the section A.2 in Annexure 1/A (Technical & Functional)

(2) Compliance list as per section 2 in Annexure 2/A (Pre-qualification)

(3) Proof/Certificates showing eligibility for pre-qualification criteria mentioned in

Section 2 of Annexure 2/A

(4) Bid document duly signed and sealed by the bidder (in each page) along with

signed BLANK price bid as per the format shown in Section 1 of Annexure 5/A.

Please note that techno commercial bid SHOULD NOT CONTAIN ANY PRICE

details.

5

Price Bid - Price for each of activities/items mentioned in Annexure 5/A of tender

document is to be quoted separately. This should be strictly in the price bid format

shown as per Annexure 5/A of tender document and also each page of this price bid

document should be sealed and signed by the bidder.

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6

Bid submission method – The bids must be submitted in sealed envelopes as follows

:-

(1) One sealed envelope (First Envelope) clearly superscripting “Part I - Revamping of

CSL Website” which should contain techno commercial bid as per Section 4 of this

Annexure.

(2) Another sealed envelope (Second Envelope) clearly superscripting “Part II -

Revamping of CSL Website for Cochin Shipyard Ltd.” which should contain price bid as

per Section 5 of this Annexure.

(3) The above mentioned first and second envelopes should be put together inside

another envelope (Third Envelope) clearly superscripting “Revamping of CSL

Website”. The following information should also be written on top of the envelop:-

(1) Tender number and Date of Opening

(2) Name and Address of the bidder.

Any corrections in the bid document should be authenticated by the bidder by

putting signature with stamp.

The price bid enclosed by the bidder along with the techno-commercial bid

instead of keeping it in a separate envelope shall be out rightly rejected.

7

Tender Opening - All the tenders received up to the time and date mentioned under

serial no. 3 of the first page of this document will only be considered for opening and

tenders received late shall not be considered under any circumstances.

Part I (Techno Commercial bid) will ONLY be opened on the date mentioned under

serial no. 4 of the first page of this document, in presence of the bidders, if present.

Part II (Price bid) of ONLY qualified eligible bidders will be opened on a later date

which will be informed to qualified eligible bidders by CSL through email or phone.

The bidder or his authorized representative may attend this price bid opening and

shall sign in a register maintained by CSL as a proof of his attendance.

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8

Evaluation of offers – To conclude the tender, the evaluation of the offers will be

done by competent authority within CSL. First, the Part I i.e. the techno-commercial

bid of bidders will be evaluated for the technical suitability and the price bids of only

those bidders who qualify in the Part I evaluation will be considered for opening and

evaluation.

The price quoted by the bidder should be final and no escalation shall be permitted

during the contract period except for statutory levies enhanced or introduced

subsequent to the date of submission of the price bid duly supported by documentary

evidence. It will be the sole discretion of CSL to decide the lowest bidder (L1) by

evaluating various aspects.

Techno Commercial Evaluation Criteria – For successfully qualifying in the techno

commercial evaluation, the bidder should conform to all the terms and conditions

described in Annexure 1A to 5A

9 Award & Acceptance of Contract - The successful bidder should take all care to

complete the contract within one month from the date of acceptance of contract.

10

Other Conditions of Tender

Validity of Offers - Offer submitted by the bidder should be valid for a minimum

period of 90 days from the date of opening of price bid

Language of the Bid – The bid as well as all the related documents, conversations and

correspondence will be in English language

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ANNEXURE 3/A – CONTRACT TERMS AND CONDITIONS

The specific terms and conditions to be observed for the contract are as follows:-

1

Delivery period & installation – The selected bidder should complete the

installation & commissioning within 8 weeks after placement of the work order by

CSL.

2

Termination of the contract – If the work is not fully completed within the

stipulated time period, CSL reserves the right to terminate the contract and get the

work completed from other alternative available sources at the risk, responsibility

and cost of the bidder. CSL will notify the bidder in case of poor performance or

progress in the project. In case adequate corrective measures are not taken by the

bidder to improve the performance within 15 days from the date of receipt of such

notice, CSL will have the right to terminate the contract either in full or in part and get

the work completed by any other agency at the risk and cost of the bidder. The extra

cost incurred to CSL due to the process of termination will be recovered from the

bidder from the security deposit / performance bank guarantee / pending invoices

and if necessary by legal procedures.

Also CSL will have the right to terminate this contract due to commissioning of

any illegal act or causing breach of security by the bidder or any of their men, agent at

the cost, risk and liabilities of the bidder. This contract shall also be terminated by

CSL in the event of declared bankruptcy of the bidder.

3

Payment – Payment for the total work completed fully as per the tender conditions

will be paid within 30 days against the invoice submitted by the bidder in duplicate

after successful installation and commissioning of the system. The bidder should

clearly indicate his PAN number invariable in his bills/invoices. Payments will be

made through NEFT/RTGS mode only and necessary details should be furnished to

Finance Dept. Payment for the support charges (Item No. 2 in the Price bid in

Annexure 5/A) will be paid half yearly after service considering the aspects like

penalty and service levels.

4

Practice of Safety Methods –The bidder shall abide the CSL Safety Rules and carry

out the works observing all safety precautions for the safety of his workmen. The

bidder’s supervisor shall ensure that the workmen are using Personal Protection

Equipment (PPE) like safety shoes, safety helmets, safety belts, safety ladders etc.

while working at heights, and are following the safety methods. Power shut

down/permit to work shall be obtained from the concerned authority before

commencing works near live power lines. The bidder shall be solely responsible for

ensuring and observing all such safety measures by his workmen.

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5

Security of Cochin Shipyard - The bidder and his workmen shall abide by all

security rules and guidelines of CSL. Before starting the contract work the bidder

shall intimate CSL the names and address of the supervisor and workers engaged by

him and obtained necessary entry pass fulfilling the stipulated security rules and

regulations. The bidder and his workmen are bound to maintain the discipline and

confidentiality of Cochin Shipyard. The bidder shall employ/engage the same

workmen as per the intimation given earlier for the entire contract period unless it is

unavoidable.

6

Maintain safe environment - Upon completion of the work, bidder shall clear the

area and shall not leave any occupational health / safety/ environmental liabilities to

CSL, from their activities at their worksites.

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ANNEXURE 4/A – GENERAL TERMS AND CONDITIONS

1

Force Majeure – The contractor shall not be responsible or liable for any failure or

delay on its part to fulfill or perform any of the Terms or Obligations, if such failure

or delay is caused by any factor or any event beyond the reasonable control of the

contractor (including but not limited to Fire, Earthquake, Waves, Insurrection riots,

Civil commotion, Government actions, Licenses, Embargoes, Orders or Restrictions).

However the occurrence or cessation of the force majeure situation is to be

informed within 15 days from the occurrence or cessation.

2

Confidentiality - The contractor acknowledge that all material and information

which has or will come into its possession or knowledge in connection with this

work or the performance hereof, consists of confidential and propriety data, whose

disclosure to or use by third parties will be damaging or cause loss to CSL. The

contractor agrees to hold such material information in strictest confidence, not to

make use thereof other than for the performance of this work, to release it only to

employees requiring such information, and not to release or disclose it to any other

parties. The contractor shall take appropriate action with respect to its employees

to ensure that the obligation of non-use and non-disclosure of confidential

information under this work are fully satisfied.

3

Indemnity And Insurance - The contractor waives all rights against CSL and shall

indemnify and hold CSL, its representative agents and employees harmless from

and against any and all claims and liabilities, in respect of damages to or loss of

contractor’s property of all sorts including loss of use thereof and also in respect of

all claims for death or injury caused to any of the contractor’s personnel, arising out

or in relation to the performance of the CONTRACT.

The contractor shall indemnify CSL against all claims for death or injury

caused to any person, where a workman or not, while engaged in any process

connected with the contract or for dues of any kind whatsoever and CSL shall not be

bound to defend any claim brought under the Workmen’s Compensation Act 1923,

or for dues under the Payment of Wages Act 1936 or under the Employees

Provident Fund Act, or the Employees State Insurance Act, or any other Statutory

Act or Law from time to time and applicable to the said work.

4

Jurisdiction And Arbitration - All disputes or differences arising under, out of or

in connection with the contract shall be subject to the exclusive jurisdiction of the

Courts in Ernakulum, Kerala, India.

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ANNEXURE 5/A – OFFER FORMAT – PRICE BID

Section 1. The price bid should be submitted exactly as per the below format.

Sl.

No. Item UOM QTY Unit Basic Rate Tax % Total Inclusive of Taxes

1. Revamping of Website Job 1

Total amount in words

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