annexure 1: questionnaire for trainersshodhganga.inflibnet.ac.in/bitstream/10603/45128/16/16...mr...

A Study on Corporate Training Effectiveness Vidya Nandagopal

Doctoral Thesis SNDT Women s University, MUMBAI 251

Annexure 1: Questionnaire for Trainers

Questionnaire for Trainers

(Related to Part A and Part B)

S. No: Name of the Trainer:

Name of the Organization:

Date of Interview:

Details of most recent Program conducted:

Profile of the trainer:

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

Part 1

Given below are a few statements regarding evaluation of training in general. Please indicate

to what extent you agree or disagree with them and elaborate

1-Strongly Agree 2-Agree 3-Neutral 4-Disagree 5-Strongly Disagree

1) Very few organizations do a serious evaluation of their training

1 2 3 4 5 ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

2) Evaluation is a dreaded task and one that clients do not value much.

1 2 3 4 5 ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________



3) The main barriers to evaluating training are lack of time and resources

1 2 3 4 5 ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

4) The learning function is being continually quizzed about its value add to the

organization.

1 2 3 4 5 ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

5) Evaluation is an ongoing process. It needs to be done during the session, before the

session as we as after the participants return to the workplace.

1 2 3 4 5 ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

6) End of course evaluation should not be confused with evidence of learning.

1 2 3 4 5 ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

7) Evaluation should use a range of tools. Some of them quantitative and some

qualitative.

1 2 3 4 5 ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________



8) Evaluation should be tied to the needs assessment process

1 2 3 4 5 ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

9) Modern day evaluation practices end up measuring input rather than output.

1 2 3 4 5 ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

10) If training is congruent with business objectives, it would automatically be effective.

1 2 3 4 5 ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Part 2

1-Always 2-Mostly 3-Sometimes 4-Rarely 5-Never

1) In a global sense to what extent you feel evaluation of training is taking place?

1 2 3 4 5 ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

2) To what extent is evaluation of training happening in the UAE?

1 2 3 4 5 ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________



3) Do you feel that the results or outcomes of certain types of programs are more

measurable than others? If yes why and if no why not?

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

4) What kind of evaluation methods do you feel are effective ion measuring the

outcomes of the programs that you conduct? Some of them are listed below. Please

Tick the ones that you feel are important. Tick the three most important in order of

importance.

a) Quantitative

b) Qualitative

c) Explanatory

d) Comparative

e) Performance based

f) Feedback from superiors

g) Absolute grading

h) Relative grading

i) Measuring Recall

j) Measuring retention

k) Measuring ability to recognize

l) Measuring ability to apply

m) Measuring performance

5) What are the factors that affect measurement of training evaluation (Tick the three

most important factors in order of importance)

1) Age

2) Gender

3) Level of occupation

4) Knowledge on the training content

5) Qualification

6) Nationality

7) Language

8) Timing of the training



9) Process of training imparted

10) Content of the training

11) Training location in house training centre

12) Training location in five star hotel

13) Training in a foreign location

14) Training in natural environment

15) Culture

16) Attitude

17) Acquaintance with the trainer

18) Frequency of evaluation

a) In the context of question 3 where do you place soft skills training programs?

b) Have you made any attempts to measure the effectiveness of any such program?

Please Elaborate?

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

c) Have you been a part of any effort towards evaluating training of any kind? If yes

give details/ (This should cover points like Methods of evaluation, frequency of evaluation

etc, what results were achieved, are there any cultural dimensions to assimilation of learning,

are there any special methods to measure soft skills that you have used and what are the

results achieved?)

i. What was the program evaluated? ii. What were the methods used by you?

iii. Give in detail the methodology that you adopted?

iv. Who did the evaluation? v. What were the criteria or parameters used in

the evaluation?

vi. Who were included in your study? vii. What were the results?

viii. How could you improve on the methodology you had used to evaluate?



6) Did you face any obstacles while trying to evaluate the training that you do?

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

7) Do you feel that evaluation of training will help the trainer? If yes how? If no why

not?

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

8) Do you feel that evaluation of training will help the organization? If yes how? If no

why not?

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 9) Do you feel that evaluation of training will help the trainee? If yes how? If no why

not?

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

10) What according to you are the ingredients that will help effective evaluation of a

training program? To what extent are these conditions met with in your current

situation?

How can we improve this situation? _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

11) What according to you are the ingredients that will help prepare a successful training

program? To what extent are these conditions met with in your current situation?

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________



12) What are the factors to be kept in mind before starting the training?

a) By the Trainer ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

b) By the Company ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

c) By the Participant ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

13) After the participant returns to the workplace are there any factors that may improve

or reduce his/her chances to apply what was learnt in the workshop. Illustrate using

example.

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

14) What is the one suggestion you can make to achieve more outcome based training in

organizations?

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

******************************End of Survey******************************



Annexure 2: Schedule of Trainers Interviewed

1. Mr Andy Queroz Trainer- Technical training , Skyline University College

2. Mr Arun Bandodker Corporate Trainer- ETA Ascon ltd, HR Dept, Dubai

3. Mr Baptista D Costa Trainer and Instructor- Al Khawarizmi Training Centre, Abu Dhabi.

4. Prof Christopher Abraham Trainer & Director SP Jain Institute of mgmt Studies, Dubai .

5. Dr Naseer Khan Trainer, Associate Professor and Dean College of Business , Al Ghurair University

6. Dr Abdussttar Yousef Trainer, Associate Professor, College of Business, American University in UAE

7. Mr Atiq Ajmal Independent Trainer and Consultant in Supply chain Management area.

8. Mr Alexander Raj Technical Trainer, Etisalat Academy , Dubai

9. Mr James Ravi Trainer in Finance management, Director of Indian Chartered Accountants Association, Dubai Chapter.

10. Mr Naresh Parmer Trainer in Information Technology, CEO at an IT Training Centre( Sitespower Training)

11. Dr Tahir Trainer and Consultant having own company based in Sharjah

12. Mr Hidayat Ali Trainer, Technical Training Centre, Eta Ascon Ltd, Dubai

13. Mr Mohammed Meeran Trainer, Technical Training Centre, ETA Ascon Ltd, Dubai

14. Mr Mohammed Rizwan Trainer , Technical Training Centre, Eta Ascon Ltd, Dubai

15. Mr P R Srinivasan Manager and Trainer , Technical Training Centre, ETA Ascon ltd, Dubai.

16. Mr Suresh Chandra Technical Trainer, Etisalat academy, Dubai

17. Mr Thomas Saldanha Technical Trainer, Etisalat Academy, Dubai.

18. Mr Victor Felton John Technical Trainer, Etisalat Academy, Dubai

19. Mr Aditya Agarwal PMP certified Trainer at Mashreq Learning Centre

20. Dr Gouher Ahmed PMP certified trainer and asst Professor, College of business, al Ghurair University

21. Mr Mamoon Dagamseh Soft Skills Trainer, al Khawarizmi Training Centre, Abu dhabi

22. Mr Dany Chaktoura Independent trainer for Leadership and Management Area, Abu Dhabi



23. Mr Guna Technical Trainer, ETA MELCO, Dubai.

24. Mr Ram Prabhakar Chitawale

Technical Trainer, safety training Area, Dubai Municipality

25. Mr Zahiruddin IT Trainer, Training Centre, Mahe- Manipal, Dubai

26. Dr Sophia Rehman IT trainer and Asst Prof at Mahe- Manipal , Dubai

27. Ms Hina Rao Soft skills trainer and Consultant, DIBM,Dubai

28. Mr Imran Soft skills Trainer and consultant, DIBM, Dubai

29. Mr Sekhar Technical trainer and Manager- Training Centre , Johnson Controls, Dubai

30. Mr Abhijit Bhagawat Technical Trainer, Training centre, Johnson Controls, Dubai

31. Mr Venkatraman Trainer- Finance Area, Mashreq Bank, Internet City office, Dubai

32. Mr Ramnath Venkatraman Trainer in Islamic Finance , Noor Islamic Bank, Dubai

33. Dr Saeed Abbas Associate professor, College of Business, and Trainer , Al Ghurair University

34. Dr Ibrahim Mohammed El Siddiq

Trainer- Finance Area and Assistant professor, Al Ghurair University, Dubai

35. Dr Sudhakar Kota Trainer and Associate Professor, Skyline university College, Sharjah.

36. Mr Ather Trainer and Independent Consultant

37. Mr Melvin Mathias Trainer, Training Dept, Dubai Customs, Dubai

38. Mr S A Basha Trainer and Senior GM-HR , ETA Ascon ltd, Dubai

39. Mr Naqeeb Alam Trainer and Senior Consultant, ETA Ascon Ltd, Dubai

40. Mr Yawar Ali Soft Skills Trainer, Sites Power Training Centre, Dubai

41. Mr Mohammed Tikrity Trainer and Independent Consultant

42. Dr Saad Othman Trainer for Public sector employees, Director-Centre for Continuing Education, Al Ghurair University

43. Mr Moin Rehman Independent Trainer-Islamic Finance, Dubai

44. Mr Sabesan Trainer-Supply Chain and Procurement, DIBM, Dubai

45. Mr Rajan Trainer- Finance Area, Dubai Institute of management studies, Dubai



46. Mr Mohammed Eliaz Trainer-Technical Training Centre, ETA Ascon, Dubai

47. Mr Kannan Trainer- Finance Area, DIBM, Dubai

48 Mr Hari CR Trainer- Engineering Area, Dubai

49. Mr Srinath Trainer- Technical Area, DIBM, Dubai

50. Dr Suja Sarah Thomas Trainer- Finance Area, Assistant Professor, College of Business, Al Ghurair University

51. Dr Mohammed Faig Trainer- Soft Skills, Etisalat Academy, Dubai

52. Ms Samineh Trainer- Soft Skills, Etisalat Academy, Dubai

53. Ms Shahida Trainer, Etisalat Academy, Dubai

54. Dr Zahi Trainer- Marketing Area, Assistant Professor, College of Business, Al Ghurair University

55. Ms Tahani Al taha Trainer and lecture, Dubai University College

56. Dr Saigeeta Kukunuru Trainer, Assistant Professor, Abu Dhabi University, Abu Dhabi.



Annexure 3: Questionnaire Trainees-Asians

Questionnaire for Trainees

Training Effectiveness-Trainee (Asians)

1) Indicate the extent to which each of the following is true in your organization

using the five point scale given below.

0-Not at All True, 1-A Little True, 2-Somewhat True, 3-True to a Great Extent, 4-Very True

a) Training of employees is given due importance in this organization in my unit

0 1 2 3 4

b) Those who are sent for training take the training seriously.

0 1 2 3 4

c) Employees going for the training have a clear understanding of the knowledge/ skills

they are expected to get from this training.

0 1 2 3 4

d) Employees participate in determining the training that they need.

0 1 2 3 4

e) Line managers provide the right kind of climate to implement new ideas and methods.

0 1 2 3 4

f) Senior managers help their staff to benefit from the training they have acquired.

0 1 2 3 4 g) Employees lacking skills are helped to become competent rather than left unattended.

0 1 2 3 4



h) When an employee does good work, his supervisor takes care to appreciate him.

0 1 2 3 4

i) Personnel policies facilitate employee development.

0 1 2 3 4

j) Employees are encouraged to experiment with new methods and try out creative

ideas.

0 1 2 3 4

k) Supervisors praise those who utilize skills learnt in training.

0 1 2 3 4

2) Can you give a brief description of the contents and objectives of this program?

3) To what extent was what was taught in the workshop relevant to you?

a) less than 50% b) 50-60% c) 60-75% d) 75-90% e) 90% or more

4) What aspects of the program were relevant to you? And why? Elaborate.

5) What aspects of the program were not relevant to you? And why? Elaborate



6) What are your opinions on the following aspects of the program?

a) Contents of the program

b) Instructional methods used by the trainer _________________________________________________________________________________________________________________________________________________________________________________________________________________________________

c) Personality

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________

d) Training room, ambience etc _________________________________________________________________________________________________________________________________________________________________________________________________________________________________

7) How much do you think this workshop will contribute towards the following areas

a) Improve quality of my work

b)

c) Reduce costs

d) Reduce time taken to complete tasks

e) Increase sales

f) Improve customer satisfaction

g) Any other. Pl specify

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________

8) How important are the following qualities for their presence in good training?

a) Be realistic (as near as possible to real life context)

b) Participative (encourages activities)

c) Ongoing (have follow up, review etc)

d) Developing life skills

e) Develop specific skills

f) Any other. Pl specify

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________



9) To what extent were the qualities mentioned in the previous question present in

the current program?

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Name of Participant:

Program Attended:

Date: Venue:

Name of Trainer:

Contact Nos:

Email ID:

Name of Supervisor:

Contact Details of Supervisor:



Annexure 4: Training Effectiveness-Trainee (Arabic)

Training Effectiveness-Trainee (Arabic)

1) Indicate the extent to which each of the following is true in your organization using

the five point scale given below.

0- not at all true

1- a little true

2- somewhat true

3- true to a great extent

4- very true

a) Training of employees is given due importance in this organization/in my unit

b) Those who are sent for training take the training seriously.

c) Employees going for the training have a clear understanding of the

Knowledge/ skills they are expected to get from this training.

d) Employees participate in determining the training that they need.

e) Line managers provide the right kind of climate to implement new ideas and

methods.

f) Senior managers help their staff to benefit from the training they have

acquired.

g) Employees lacking skills are helped to become competent rather than left

unattended.

h) When an employee does good work, his supervisor takes care to appreciate

him.



i) Personnel policies facilitate employee development.

j) Employees are encouraged to experiment with new methods and try out

creative ideas.

k) Supervisors praise those who utilize skills learnt in training.

2) Can you give a brief description of the contents and objectives of this program?

3) To what extent was what was taught in the workshop relevant to you?

a) less than 50%

b) 50-60%

c) 60-75%

d) 75-90%

e) 90% or more

4) What aspects of the program were relevant to you? And why? Elaborate.

5) What aspects of the program were not relevant to you? And why? Elaborate.



6) What are your opinions on the following aspects of the program?

a) Contents of the program

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________

b) Instructional methods used by the trainer

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________

c)

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________

d) Training room, ambience etc

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

7) How much do you think this workshop will contribute towards the following areas

a) Improve quality of my work

b) Improve

c) Reduce costs

d) Reduce time taken to complete tasks

e) Increase sales

f) Improve customer satisfaction

g) Any other. Pl specifies

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________



8) How important are the following qualities for their presence in good training?

a) Be realistic (as near as possible to real life context)

b) Participative (encourages activities)

c) Ongoing (have follow up, review etc)

d) Developing life skills

e) Develop specific skills

f) Any other. Pl specify

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________

9) To what extent were the qualities mentioned in the previous question present in the

current program?

Name of Participant:

Program Attended:

Date: Venu

Name of Train

Contact Nos:

Email ID

Name of Supervisor:



Annexure 5: Charts

Chart 1

Strongly Agree19.6

Agree55.4

Neutral16.1

Disagree8.9

Strongly Disagree

0.0

Very few organizations do a serious evaluation of their training

Chart 2

Strongly Agree

8.9

Agree37.5

Neutral10.7

Disagree41.1

Strongly Disagree

1.8

Evaluation is a dreaded task and one that clients do not value much



Chart 3

Strongly Agree10.7

Agree25.0

Neutral21.4

Disagree41.1

Strongly Disagree

1.8

The main barriers to evaluating training are lack of time and resources

Chart 4

Strongly Agree14.3

Agree50.0

Neutral10.7

Disagree25.0

Strongly Disagree

0.0

The learning function is being continually quizzed about



Chart 5

Strongly Agree55.4

Agree39.2

Neutral0.0

Disagree5.4

Strongly Disagree

0.0

Evaluation is an ongoing process. It needs to be done during the session, before the session as well as after

participants return to the workplace

Chart 6

Strongly Agree33.9

Agree53.6

Neutral1.8

Disagree10.7

Strongly Disagree

0.0

End of course evaluation should not be confused with evidence of learning



Chart 7

Strongly Agree30.4

Agree62.5 Neutral

7.1

Disagree0.0

Strongly Disagree

0.0

Evaluation should use a range of tools. Some of them qualitative and some quantitative

Chart 8

Strongly Agree50.0

Agree41.1

Neutral3.5 Disagree

5.4

Strongly Disagree

0.0

Evaluation should be tied to the needs assessment process



Chart 9

Strongly Agree23.2

Agree50.0

Neutral16.1

Disagree8.9

Strongly Disagree

1.8

Modern day evaluation practices end up measuring input rather than output

Chart 10

Strongly Agree17.9

Agree46.4

Neutral10.7

Disagree25.0

Strongly Disagree

0.0

If training is congruent with business objectives, it would automatically be effective

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annexure 1: questionnaire for trainersshodhganga.inflibnet.ac.in/bitstream/10603/45128/16/16...mr...

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