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ANNEX AL – POA LSC REPORT TEMPLATE

CONTENTS

A. Description of the Programme

1. Title of the project activity

2. Purpose and eligibility of the Programme under Gold Standard

3. Current status of the Programme

B. Design of Stakeholder Consultation Process

1. Description of physical meeting(s)

i. Agenda

ii. Non-technical summary

iii. Invitation tracking table

iv. Text of individual invitations

v. Text of public invitations

2. Description of other consultation methods used

C. Consultation Process

1. Participants’ in physical meeting(s)

i. List

ii. Evaluation forms

2. Pictures from physical meeting(s)

3. Outcome of consultation process

i. Minutes of physical meeting(s)

ii. Minutes of other consultations

iii. Assessment of all comments

iv. Revisit sustainable development assessment

v. Summary of changes to programme design based on comments

D. Sustainable Development Assessment

1. Own sustainable development assessment

i. ‘Do no harm’ assessment

ii. Sustainable development matrix

2. Stakeholders blind sustainable development matrix

3. Consolidated sustainable development matrix

E. Sustainability Monitoring Plan

1. Discussion on Sustainability monitoring Plan

2. Continuous input mechanism selection

F. Description of Stakeholder Feedback Round

Annex 1. Original participants list

Annex 2. Original feedback forms

SECTION A. DESCRIPTION of the PROGRAMME

A. 1. Title of the Programme

Title: M-KOPA

Date: 17 January 2017

Version no.: 1

A. 2. Purpose and eligibility of the Programme

[See Toolkit 1.2 and Annex C]

The MKOPA Solar Lighting Programme of Activities (the PoA) aims to distribute solar lighting systems to households throughout Africa. The use of the solar lighting systems will enable households to switch from high-cost kerosene to affordable, safe, off-grid renewable solar power. The utilization of the systems will reduce the amount of fossil fuel-based domestic energy needs, which will contribute to a reduction in greenhouse gas (GHG) emissions.

The proposed PoA applies the approved small-scale baseline and monitoring methodology AMS-III.AR “Substituting fuel based lighting with LED/CFL lighting systems”. This methodology is applicable because the programme will involve the replacement of portable fossil fuel lamps (wick-based kerosene lanterns) with chargeable solar units.

According to the market baseline report commissioned by Lighting Africa, a joint initiative from the IFC and the World Bank, there are “approximate 110 million off-grid households across Africa (encompassing 580 million individuals), more than half [of which] employ the use of kerosene lamps as their primary light source”1. The study adds that many on-grid households also rely on fuel-based lighting due to very poor quality grid connections.

The technology that will be used in this PoA is MKOPA Solar developed by the MKOPA team in Kenya. It is a solar lighting system that offers clean lighting solutions to households that are not connected to the electricity grid. The solar lighting system comes with three LED solar lights, one of which can also be used as a torch, and a solar panel with a smart-charge-control lithium-ion battery system. In addition, households may also be provided with a solar rechargeable radio and a mobile phone charging cable. The system comes with a 2-year warranty on the battery system.

1 “Solar Lighting for the Base of the Pyramid – Overview of an Emerging Market”, Lighting Africa, Oct 2010 (see https://www.lightingafrica.org/resources/market-research/market-trends/).

https://www.lightingafrica.org/resources/market-research/market-trends/

Mobile payments technology built into the solar lighting systems is used to provide consumer financing for these energy products and services. The consumers make payments through the mobile money service M-PESA in Kenya and Tanzania, or similar services in elsewhere, on a “Pay-As-You-Go (PAYG) basis”, which effectively provides microfinancing particularly to low income users. Under the current business model, consumers pay an initial deposit followed by 365 daily payments, which can be made in flexible increments to better match the cash flows of low income households.

This project is eligible per Gold Standard Annex C because it distributes micro-scale renewable electricity generation units (PV for households). As discussed in section E.2 of the Passport, project participants (M-KOPA customers) are made aware that M-KOPA retains the rights to any carbon credits generated from the use of the solar lighting systems. They consent to this upon signature of the customer registration form, a copy of which is provided as an appendix to the Passport.

A. 2. Current programme status

Provide information on the status of key project cycle stages (financing, equipment

procurement, construction, commissioning) with dates where possible/ relevant.

M-KOPA began pilot phase sales of the household solar lighting units in Kenya in 2012, in

Uganda in 2013, and in Tanzania in 2014. In 2016 M-KOPA sold an average of just over

12,000 units per month across the 3 countries. Because the project sells household level

solar lighting systems and is currently operating, there are no major procurement,

construction, or commissioning milestones ahead.

[See Toolkit 2.5]

SECTION B. DESIGN OF STAKEHOLDER CONSULTATION PROCESS

B. 1. Design of physical meeting(s)

i. Agenda

Please ensure that at least the following points are covered but feel free to add more

points as needed:

Kenya:

- Opening of the meeting (The meeting began at 10:40am on Friday,

September 9, 2016. Kelvin Muasya, from M-KOPA’s Procurement Team

and a member of the Kamba people (the vast majority of the people in

Machakos are Kamba), took minutes. Mr. Kevin Reeder, Head of Business

Analytics, opened the meeting and thanked all those in attendance for

taking the time to learn more about the programme and to offer their

views on the programme).

- Explanation of the programme (See section below on the Non-technical

summary of the programme).

- Discussion of continuous input / grievance mechanism (A detailed

overview was given on the multiple channels that customers and non-

customers have to reach M-KOPA to file any grievances with the product

or its impact on the environment).

- Questions for clarification about the programme (Mr. Reeder took

questions from the attendees of the meeting about the programme. The

majority of questions centered on the solar home system itself and its

capabilities).

- Blind SD exercise (All attendees completed the Sustainable Development

form prior to Mr. Reeder expressing views about M-KOPA’s impact across

the various factors. Completed forms are on file with M-KOPA.)

- Discussion on monitoring SD (After the SD forms had been collected, Mr.

Reeder opened a discussion with the attendees about their responses

asking the attendees to especially focus on any impacts they viewed as

potentially negative.)

- Closure of the meeting (After approximately 1h30min the meeting was

concluded and all attendees were thanked for their participation.)

Tanzania:

- Opening of the meeting. The meeting began at 11:02AM on Wednesday,

December 7, 2016. Geofrey Changa, Dar Es Salaam area sales manager,

acted as the interpreter (English/Swahili), while Nyamizi Malatu, from M-

KOPA Tanzania’s Customer Care team, took minutes. Mr. Arame Awanis

opened the meeting and thanked all those in attendance for taking the

time to learn more about the programme and to offer their views on the

programme.






or its impact on the environment. Customers visited the Customer Care

department following the session, and explained the detailed feedback

process).

- Questions for clarification about the programme (Mr. Awanis took

questions from the attendees of the meeting about the programme. As in

Kenya, the majority of questions centered on the solar home system itself

and its capabilities).


form prior to Mr. Awanis expressing views about M-KOPA’s impact across

the various factors. Most customers only filled in sections they felt

strongly about, but mentioned the “+, “-“ or “0” signs at the minimum. All

customers Completed forms are on file with M-KOPA).


Awanis opened a discussion with the attendees about their responses



- Closure of the meeting (After approximately two hours the meeting was

concluded and all attendees were taken on an office visit.)

Uganda:

- Opening of the meeting The meeting began at 11:40AM on Thursday,

December 8, 2016. Cyprian Kitonsa, Uganda Customer Care Team Leader,

acted as the interpreter (English/Luganda), while Michael Tumusiime,

from the Marketing team, took minutes. Anthony Weremaka, Managing

Director for Uganda, opened the meeting with a brief introduction of the

intention and purpose of the meeting. Following this Arame Awanis took

over the bulk of the meeting.






or its impact on the environment. Customers visited the Customer Care

department following the session, and explained the detailed feedback

process).

- Questions for clarification about the programme (Mr. Awanis took

questions from the attendees of the meeting about the programme. As in

Kenya and Tanzania, the majority of questions centered on the solar home

system itself and its capabilities).


form prior to Mr. Awanis expressing views about M-KOPA’s impact across

the various factors. All customers Completed forms are on file with M-

KOPA).


Awanis opened a discussion with the attendees about their responses



- Closure of the meeting (After approximately 2h30min the meeting was

concluded and all attendees were taken on an office visit.)

[See Toolkit 2.6.1 and Annex J]

ii. Non-technical summary of the Programme

Kenya:

Kevin Reeder, M-KOPA’s Head of Business Analytics, gave a non-technical summary of

the Programme by presenting the company in the form of the company’s generic

corporate presentation. This presentation describes the M-KOPA Solar Home System, M-

KOPA’s background/history, the current state of the company including the number of

units installed in Kenya, Uganda, and Tanzania, the company’s growth plans, and some

customer testimonials. In addition, Mr. Reeder showed some videos on how to use the

M-KOPA Solar Home System and more customer testimonials, including one that

discusses the company’s newest product, a 12 Watt TV powered by the home solar

system.

Mr. Reeder laid out in plain terms how M-KOPA wants to register its environmental

benefit created through the reduction of kerosene usage, and that by registering this

benefit in the form of carbon credits the company hopes to be able to fund a recycling

program for old units as well as maintain the data feed to units beyond the repayment

period to ensure customers continue to have a positive experience with the product even

after the device is fully paid-off.

Tanzania:

Arame Awanis, Project Manager at M-KOPA Labs, gave a non-technical summary of the

Programme by presenting the company in the form of the company’s generic corporate

presentation. This presentation describes the M-KOPA Solar Home System, M-KOPA’s

background/history, an overview of the core products, the current state of the company

including the number of units installed in Kenya, Uganda, and Tanzania, the company’s

growth plans.

Mr. Awanis laid out in plain terms how M-KOPA wants to register its environmental






Uganda:

Arame Awanis, Project Manager at M-KOPA Labs, gave a non-technical summary of the

Programme by presenting the company in the form of the company’s generic corporate

presentation. This presentation describes the M-KOPA Solar Home System, M-KOPA’s

background/history, an overview of the core products, the current state of the company

including the number of units installed in Kenya, Uganda, and Tanzania, the company’s

growth plans.

Mr. Awanis laid out in plain terms how M-KOPA wants to register its environmental






[See Toolkit 2.6 and Annex J]

iii. Invitation tracking table


Kenya:

Category

code

Organisation

(if relevant)

Name of

invitee

Way of

invitation

Date of

invitation

Confirmation

received? Y/N

GIZ John Ssemulema Email

Aug 1,2016 N

UN

Momentum For Change Email

Aug 1,2016 N

RCC

RCC Kampala Email

Aug 1,2016 N

SNV

Josh Sebastian Email

Aug 1,2016 Y

UNDP

Alexandra Soezer Email

Aug 1,2016 Y

World Bank Matt King Email Aug 1,2016 N

UNDP

Gregor Probst Email

Aug 1,2016 N

MESPT

George Okeyo Email

Aug 1,2016 N

Tanzania Rural Energy Agency Email

Aug 1,2016 N

Department of Environment and Natural Resources - East African Community

Brian O. Otiende Email

Aug 1,2016 N

PAUL N. MBUTHI Email

Aug 1,2016 N

Rural Electrification Benon

Email Aug 1,2016 N

Agency Bena

Ministry of Water and Environment UG

Chebet Maikut Email

Aug 1,2016 N

EADB

Ritah Rukundo Email

Aug 1,2016 N

GIZ

Moses Kakooza Email

Aug 1,2016 N

Safaricom

Michael K Koech Email

Aug 1,2016 N

Safaricom Karen Itela Email Aug 1,2016 N

Gold Standard

Pinar Ozturk Email

Aug 1,2016 N

Chinansi Foundation

Simplex Chithyola Email

Aug 1,2016 N

Climate Action Network South Africa

Dorah Lebelo Email

Aug 1,2016 N

Zero: Regional Environment Organisation

Johannes Chigwada Email

Aug 1,2016 N

NOVA Institute

Christiaan Pauw Email

Aug 1,2016 N

ONKE Training

Mmathabo Mrubata Email

Aug 1,2016 N

Climate Care Tom Owino Email

Aug 25,

2016

Y

UNDP Timothy Ranja Email

Aug 25,

2016

Y

UNDP Harun Warui Email

Aug 25,

2016

N

Samuel Nkaina Phone

Sept 5,

2016 Y

Joyce Ngarama

Phone Sept 5, N

Katu 2016

Catherine Mueni Mwanzia Phone

Sept 5,

2016 N

Mirriam Syombua Sila Phone

Sept 5,

2016 Y

Peter Ndunda Sila Phone

Sept 5,

2016 Y

Joyce Mutindi Muisyo Phone

Sept 5,

2016 N

Susan Mwikali Mutua Phone

Sept 5,

2016 N

Mutua Mulwa Phone

Sept 5,

2016 N

Nzau Mutiso Phone

Sept 5,

2016 N

Vincent Elias Omondi Phone

Sept 5,

2016 Y

Nduku Ndonye Phone

Sept 5,

2016 Y

Monicah Ngila Phone

Sept 5,

2016 N

Peter Mailu Muinde Phone

Sept 5,

2016 Y

Joseph Mutwiwa Phone

Sept 5,

2016 N

Mutunga Juma Phone

Sept 5,

2016 Y

Josphine Mulonzi Phone

Sept 5,

2016 Y

Philip Mutisya Phone

Sept 5,

2016 N

Purity Mutuku Phone

Sept 5,

2016 N

Dominic Musembi Phone

Sept 5,

2016 N

Machakos

Department of

Energy Email

Sept 7,

2016

N

Additional Tanzania Invitees:

Josh

Sebastian

Advisor – Renewable Energy

Tanzania Program Manager - Energising Development

(EnDev)

SNV Netherlands Development Organisation

SNV [email protected];

Gertrude

Lyatuu

Practice Specialist (Environment & Natural Resources) -

UNDP [email protected]

Abbas

Kitogo

Practice Specialist( Climate Change & Energy) - UNDP [email protected]

National Environment Management Council [email protected]

Africa Wildlife conservation [email protected]

Tanzania Civil Society Forum on Climate Change [email protected]

FOUNDATION FOR ENERGY CLIMATE AND ENVIRONMENT [email protected]

AFRICA PARTNERSHIP ON CLIMATE CHANGE COLIATION TANZANIA CHAPTER [email protected]

THE TANZANIA ASSOCIATION ON CLIMATE CHANGE(TACC)

SUSTAINABLE ECOLOGICAL DEVELOPMENT [email protected]

Additional Uganda Invitees:

John

Ssemulema

Technical Expert- Climate

Finance Readiness, Uganda

GIZ [email protected];

RCC Kampala RCC [email protected];

Gregor

Probst

Senior Analyst UNDP [email protected];

Benon

Bena

Manager Off-Grid

Renewable Energy

Rural Electrification Agency [email protected];

Chebet

Maikut

Ag Commissioner Ministry of Water and

Environment UG

[email protected];

Ritah

Rukundo

Research Associate EADB [email protected];

mailto:[email protected];

mailto:[email protected]









Moses

Kakooza

Technical Officer GIZ [email protected];

Greenwatch Uganda [email protected]

Climate Change Department (Ministry of Water and Environment)

National Environment Management Authority [email protected]

Environmental Alert [email protected]

Please explain how you decided that the above organisations/ individuals are relevant

stakeholders to your programme. Also, please discuss how your invitation methods seek

to include a broad range of stakeholders (e.g. gender, age, ethnicity).

Kenya, Uganda, Tanzania

The above invitation list was compiled from contacts made attending climate and carbon

related meetings in East Africa and from contacts acquired since 2012, when M-KOPA

began investigating carbon credits. We aimed to get a range of government officials,

academics, and carbon credit professionals for the PoA level meeting. For the local level

meeting we aimed to get government officials from the department of energy as well as

M-KOPA customers and regular citizens of Machakos, Dar es Salaam, and

Kampala/Entebbe. When calling our customers to attend the local stakeholder level we

made sure to reach out to a mix of genders and ages, using our database of customers

data. The PoA level list was populated of a nice mix of male and female invitees, such

that we did not feel compelled to target specific genders with further invitations.

iv. Text of individual invitations


POA Invitation:

Dear M-KOPA Carbon Program Stakeholder,

Please find information regarding M-KOPA’s carbon program attached to this email for your review. M-KOPA would greatly appreciate your written feedback by September 1, 2016 and would also welcome any comments on the conference call and/or live meeting also scheduled for September 1, 2016. Your comments will help ensure that our carbon program is congruent with your countries’ aims regarding carbon programs.

If you know someone in the appropriate government authorities who would have an interest in learning more about our program please feel free to forward this request to them as well.





With sincere appreciation for your contribution,

Kevin Reeder

Kevin Reeder | Head of Business Analytics | [email protected] | +254 (0) 705 854 486 | +49 1743 884 347

v. Text of public invitations


Kenya:

Posters placed around Machakos in the weeks heading up to the local stakeholder event:

Posters were stamped by the city council and placed on five light poles at busy intersections

in Machakos town.

Registration of Carbon Credits

Call for Local Stakeholder Consultation

Informing of Local Stakeholder Meeting on

Friday, September 9, 2016

10am-1pm at Gelian Hotel in Machakos

Mwatu Wa Ngoma Street

Machakos, Kenya

If you have comments to make about M-KOPA’s plan to register for carbon credits due to the company’s solar home system replacing the use of kerosene/paraffin, or would like to learn


more about M-KOPA’s ecological and societal impact and plans, please attend this local stakeholder consultation and give your comments to M-KOPA.

Usajili wa kupeana ujumbe juu ya Kaboni

Uwito wakushirikiana na washikadau wa ndani

Ijumaa, Septemba 9, 2016

10am-1pm ,Gelian Hotel ,Machakos

Mwatu Wa Ngoma Street

Machakos, Kenya

Ikiwa una maoni kuhusu mpango wa M-Kopa kujiandikisha kupeana ujumbe juu ya kaboni kulingana na jinsi kifaa chetu kilivyowezesha jamii kutotumia mafuta taa ,ama ukitaka kujua mipango ya M-kopa inavyonuia kuleta tofauti kwa mazingira na jamii kwa ujumla,tafadhali hudhuria huu mkutano wa mashauriano na washikadau wa ndani ,na utoe maoni yako.

Tanzania:

Posters placed around Dar Es Salaam the weeks heading up to the local stakeholder event:

Posters were placed on light poles and busy areas of Dar Es Salaam

Usajili wa Carbon Credits

Wito wa kushiriki Mkutano wa Wadau wa Mkopa Solar

Jumatano, Desemba 7, 2016

Saa 10 asubuhi- saa 1 mchana , Ofisi za M-Kopa Solar,

Plot 352A, Barabara ya Mwai Kibaki, Mikocheni A

Dar es Salaam

Ikiwa una maoni kuhusu mpango wa M-Kopa kujiandikisha na Carbon Credits kulingana na jinsi kifaa chetu kilivyowezesha jamii kutotumia mafuta taa, ama ukitaka kujua mipango ya M-kopa inavyonuia kuleta tofauti kwa mazingira na jamii kwa ujumla,tafadhali hudhuria huu mkutano wa mashauriano na washikadau wa ndani, na utoe maoni yako.




Wednesday, December 7, 2016

10am-1pm at M-Kopa Solar office in Dar es Salaam

Plot 352A, Mwai Kibaki road, Mikocheni A

Dar es Salaam, Tanzania

If you have comments to make about M-KOPA’s plan to register for carbon credits due to the company’s solar home system replacing the use of kerosene/paraffin, or would like to learn more about M-KOPA’s ecological and societal impact and plans, please attend this local stakeholder consultation and give your comments to M-KOPA.

Uganda:

Posters placed around Kampala the weeks heading up to the local stakeholder event:

Posters were placed on light poles and busy areas of Kampala




Thursday, December 8, 2016

10am-1pm at M-KOPA Head office in Lubowa

Lubowa estate

Wakiso, Uganda

If you have comments to make about M-KOPA’s plan to register for carbon credits due to the company’s solar home system replacing the use of kerosene/paraffin, or would like to learn more about M-KOPA’s ecological and societal impact and plans, please attend this local stakeholder consultation and give your comments to M-KOPA.

Okwewandiidsa kw’omusomo gwa M-KOPA okufuna olukusa okubeera emu ku kampuni ezesowoddeyo

okutaasa obutonde bwe’nsi.

Mutegeezebwa okubaawo mu kukubagnaya ebirowoozo mu lukiiko oluliyo nga

8 December 2016

Olw’okubeera ku kitebe kya M-KOPA e Lubowa ku lwe Entebbe

Esaawa 4 okutuusa 7 ezeemisana

E’ Lubowa estate

Wakiso -Uganda

Bwoba olina kyoyagala okuteesa kukyenteeka teeka ya M-KOPA okwewandiisa mu kuyamba okutangira okwonoona obutonde bwensi nga tukozesa sola zaffe okuzisikiza amafuta ge

ttaala,Oba wandyetaaze okumanya kunteeka teeka za M-KOPA okuyamba mu butonde bwensi. Tukusaba ojje obeewo mu kukubaganya ebirowozo era owe n’endowooza zo kunsonga zino. Tunasiima nnyo nga ozze munsisinkano eno.

B. 2. Description of other consultation methods used

Kenya, Uganda, Tanzania:

For those unable to attend the physical meeting, M-KOPA requested feedback on the

programme via email. Below is a response thread to the original PoA level meeting

request sent on Aug 1, 2016 from the UNDP….

We didn’t get strong response rates from our original email list, so did request those who

answered our original call for the comments/consultation provide us with additional

parties that should be contacted at the local level.

Dear Kevin,

You can find the CDM tool here http://cdmcobenefits.unfccc.int/Pages/SD-Tool.aspx

Please find attached an applied example of UNDP’s SDG tool, which is a bit more complicated as it tries to quantify while the CDM tool focuses on qualitative assessments.

Contacts in Kenya:

Tom Owino from Climate Care: [email protected]

Timothy Ranja from UNDP: [email protected]

Harun Warui, UNDP Project Manager for a big USAID and EU funded project on mitigation: [email protected]

Best,

Alexandra

http://cdmcobenefits.unfccc.int/Pages/SD-Tool.aspx




From: Kevin Reeder [mailto:[email protected]] Sent: Wednesday, August 24, 2016 5:26 AM To: Alexandra Soezer <[email protected]> Subject: RE: feedback on M-KOPA project description

Hi Alexandra,

Many thanks for these questions. Please see my brief responses below.

I also wanted to ask if you have some good contacts in the Kenya climate change / carbon scene that we should be inviting to our PoA stakeholder consultation. We haven’t had overwhelming response from our invitations so far, although August is probably a tough month to expect timely responses.

Best regards,

Kevin

Kevin Reeder | Head of Business Analytics | [email protected] | +254 (0) 705 854 486 | +49 1743 884 347

From: Alexandra Soezer [mailto:[email protected]] Sent: Monday, August 15, 2016 4:23 PM To: Kevin Reeder <[email protected]> Subject: feedback on M-KOPA project description

Dear Kevin,

Many thanks for including me in the list of stakeholders.

The programme is very interesting, congratulations to your increasing success.

I have 2 questions and one comment:

Q: As you might know, we have supported Governments in the design of NAMAs, and in Africa specifically, several focus on energy access. One argument that we make why we want to promote the capital intensive mini-grids in addition to the relatively cheap and compact solar home systems is that mini-grids promote growth and development. We include in the design of all the mini-grids also rural productivity zones to promote income generating activities.

Where do your systems fit in and how do they promote development?

Our systems are for individual households and are certainly not in the mini-grid category. We believe they promote development through the financial savings they generate for the households by displacing their kerosene, phone charging, and radio/torch battery spend; the educational benefits for children, who study on average two hours more per day when they switch from kerosene to an M-KOPA Solar Home






System (internal survey); health benefits; and by increasing economic productivity by extending production hours.

Q: Would crowdfunding be a possible financing option to expand the projects?

Potentially, although we currently have sufficient traditional investor demand on the equity and debt side to continue growing the business.

C: Did you complete the CDM Sustainable Development tool or are you interested to apply UNDP’s SDG tool to identify, quantify and monitor the SD impacts of the project?

No we didn’t complete it. Could you send me more information about this?

Best,

Alexandra

SECTION C. CONSULTATION PROCESS

C. 1. Participants’ in physical meeting(s)

i. List of participants

[See Toolkit 2.6.1 and Annex J]

Please attach original participants’ list (in original language) as Annex 1.

Participants list

Date and time: Sept 9, 2016 (Kenya), December 7, 2016 (Tanzania), December 8, 2016 (Uganda)

Location: Gelian Hotel, Machakos Kenya, M-KOPA Dar es Salaam, Tanzania, M-KOPA

Kampala,Uganda

Category

Code

Name of participant,

job/ position in the

community

Male/

Female

Signature Organisation (if

relevant)

Contact details

See Annex 1 for a list of participants in each country’s LSC meeting

ii. Evaluation forms

[See Toolkit 2.6.1, 2.6.2 and Annex J]

Please add at least 4-5 representative samples in English.

Original evaluation forms (in original language and translated where necessary) are in Annex 2.

Name Vincent Omondi (KEN) Bataire Grace (UGA) Rev. Raymond Mbidu (TAN)

What is your

impression of

the meeting?

The meeting was good and

interactive. It was quite

informative and gave me an

opportunity to know what

other customers of M-KOPA

are experiencing and

possible/available solutions

The meeting was so

educative to who ever

attended and it was so

good to us to hear

about saving our

nature.

The meeting went very

good, also it was so good to

meet each other and getting

to know you.

What do you

like about the

programme?

This is a perfect

programme. The fact that it

is not static but has the

opportunities for upgrading

the facilities and services is

good. Keep up the good

work.

To continue with this

programme country

wide so that all people

should stop using fuel

which emits carbon to

the environment.

To provide employment to

our people and minimizing

air pollution, also solar has

been of great help to my

family.

What do you

not like about

the

programme?

So far all is OK. There is nothing I don’t

like in this programme.

And instead I encourage

M-KOPA to continue

with the struggle to

save nature.

Nil

Signature - - -

Comments accompanying Annex 2

Despite pushing participants to list something they did not like about the programme it

was very difficult to get any substantial points that were not liked.

C. 2. Pictures from physical meeting(s)

[See Toolkit 2.6 and 2.6.1]

See Also Photos & Videos (in Google Drive Folder – available upon request)

Kenya:

Tanzania:

Uganda:

C. 3. Outcome of consultation process

i. Minutes of physical meeting(s)

Please ensure that you include a summary of the meeting as well as all comments

received. Please also include discussion on Continuous Input / Grievance Expression

methods; comments, agreement or modifications suggested by Stakeholders.

[See Toolkit 2.6, 2.6.1, 2.6.2, Annex W and Annex J]

Kenya:

Meeting Minutes – M-KOPA Carbon Programme – Gelian Hotel Machakos – September

9, 2016 10am-1pm

10:40 – After attendees had coffee, tea, and snacks the meeting was called to open by

Kevin Reeder, M-KOPA’s Head of Business Analytics.

The level of English amongst the attendees was decent. Thus, Mr. Reeder spoke mostly in

English and then Kelvin Muasya provided translations to Kiswahili and/or Kamba if the

information became dense and technical. Although most people in Machakos speak

Kamba, writing is usually done in Kiswahili, hence all forms were provided in both English

and Kiswahili. There was also one Masai man who did not speak Kamba, so verbal

translations to the group were done in Kiswahili and individual help with the SD form

were provided in Kamba.

10:42 – An introduction to the programme was provided in the form of a presentation

about M-KOPA, including both its products and the company itself. Mr. Reeder also

addressed the purpose of the meeting here being to get feedback about the programme

from a local community that has interaction with the programme. As many M-KOPA

customers were present it was possible to hear exactly how the M-KOPA Solar Home

System affects the lives and livelihoods of those directly using the system. Mr. Reeder

did explicitly call for any negative comments about M-KOPA or the M-KOPA programme

to be brought forward, as the company needs to hear what is not working well or

potentially damaging to the environment in order to take rectifying and mitigating

actions.

10:49 – An outlook for M-KOPA was provided and the concept of registering the

company’s environmental benefit was tabled. The stated goal is to use carbon funding

to implement a recycling programme and maintain the data feed to the customers’

devices even after they have finished paying them off in order to ensure a continued

good customer experience with the product.

10:52 – There was a brief Q&A about the customer experiences with the devices and

unique payment plan (Pay-As-You-Go on a flexible basis) offered by M-KOPA. Customers

generally expressed great gratitude for the product and how it had changed their lives

for the better. Frequent comment was given to no longer having to leave the house to

get kerosene or charge mobile phones. Negative comments were given about the

robustness of the connector cable for charging the phone and torch – a problem that M-

KOPA is aware of and has already rectified for newer units. Also one customer

complained about the robustness of the antennae on the radio, which had broken off. It

was noted to the customer that this type of physical damage was not officially covered

by the warranty but the customer was directed to the nearest service center for an

antennae swap as a sign of gratitude for her participation in the stakeholder event.

11:05 – Respondents were handed the sustainable development forms and instructed in

English and Kiswahili how to complete the forms. Respondents too roughly 20 minutes

to complete the forms.

11:25 – Mr. Reeder collected the forms and asked attendees to express their views on

the SD factors listed, especially focusing on any risks perceived by the attendees.

Customers noted that they now dispose of much fewer small alkaline batteries, generally

AA, but did wonder what would happen to the batter and the control unit once the

system is no longer working or the battery has lost functionality. Mr. Reeder explained

the company’s goals around a recycling programme. Already M-KOPA will collect any old

units at its 67 sites around Kenya, 50 sites in Uganda, and 10+ sites in Tanzania and has a

contract with an e-waste company for disposal. Also, M-KOPA will offer trade-in benefits

for people who bring in their old units as part of an upgrade. There was a question about

how many jobs M-KOPA has created. Mr. Reeder showed the statistics on the company’s

employment and also highlighted that the field sales agents are not employed by the

company but can make a great living selling the solar home system. Participants were a

bit surprised to know that a sales rep can make a $10 commission (1,000 KSH) per sale.

11:45 – A short video about the M-KOPA TV, which has recently been launched was

played.

11:50 – Attendee feedback session on the product, the programme, and the channels for

filing grievances was started. Most customers were very happy with M-KOPA’s customer

service, especially since the customer service hotline is open 24 hours a day 365 days a

year and has excellent response times. Customers also listed their direct sales reps and

the local service centers or shops as places where they felt comfortable raising any issues

with their devices.

11:55 – The Evaluation Form on the Programme was passed out and filled out by the

attendees. The only thing mentioned in the section of what you did not like about the

programme was that another meeting should be offered at a different time.

12:10 – The meeting closed, the attendees were thanked for their participation.

Tanzania:

TANZANIA MINUTES

VENUE: Board Room, M-KOPA SOLAR HEADQUATERS TANZANIA

DATE: 7TH December 2016

Meeting started at 11:02 AM

PARTICIPANTS OF THE MEETING:

1. ARAME AWANIS CHAIRMAN

2. GEOFREY CHANGA Deputy Chairman and Interpreter

3. JANE MALOO Human Resource Administrator

4. NYAMIZI MALATU Secretary [CCR]

5. NELSON CHUSI Customer Care Team Leader

6. TUTINDAGA ISAAC Customer Care Quality Assessor

7. RAYMOND MBIDU 0755437051

8. WASHINGTON MBWAMBO 0767063241

9. HAWA MASSAMBA 0715829231

10. MHANDO GODFREY 0769360430

11. MUSA HASSAN 0744079653

12. BURTON SAUSON 0757837118

13. BURTON SHUNGUNE 0759440299

14. AMINA ALLY 0769440299

15. SHAMILA SANGODA 0769442132

AGENDA OF THE MEETING:

Collect stakeholder views and opinions on M-KOPA Solar products, its impact to the society and the environment so as to enable M-KOPA to acquire a Certificate on Reduction of Carbon emission in the environment.

11.03 AM: Chairman made a Presentation of M-KOPA services and the aim to reduce Carbon Emission with the following elaborations:

History of M-KOPA Solar

Demonstration of Company’s product using M-KOPA 4 as an example

Further elaboration was made on M-KOPA services

Estimated number of customers in Kenya, Uganda and Tanzania

Demonstration of tones of CO2 emissions to be avoided in East Africa

The rate of employment as a result of M-KOPA services in East Africa

The additional social impact of successful rate in terms of percentage of how

families benefit from M-KOPA services

Explanation of the carbon facts at M-KOPA

11.28: Chairman explained the grievance mechanisms to the customers. A visit of the Customer Care team was offered to the customers after the meeting.

11:35 AM: The Chairman permitted the members to ask questions on the respective topic.

QUESTION 1 by Raymond Mindu: Customer began by congratulating the company for focusing on environmental improvement in terms of reducing pollution thus increasing life span of living things, reduction of kerosene use and increase of employment. QN: Is there a possibility to reduce the costs of the products? ANSWERED BY THE CHAIRMAN: M-KOPA is currently working on optimizing the costs of the devices and creating payment plans that are much more affordable. QUESTION 2 Burton Shungune Customer began by congratulating M-KOPA on the services provided. QN: Is there a possibility to retain the battery capacity to last longer? He referred to his device that does not retain charge for a long time. ANSWERED BY THE CHAIRMAN: The customer was advised to contact customer care on the device and if the battery is faulty, he would be advised to visit service center. He was also advised on the Two years warranty policy on his battery. Customer was also assisted by his fellow customer (Raymond Mindu) to charge the components one after the other so as to retain battery charge. QUESTION 3 by Washington Mbwambo Customer began by congratulating the company for good services provided. QN: Customer required correct information on add-on bulbs based on his experience whereby initially while buying the products he was told he would receive two add-on bulbs two months later free of charge. He later called customer care a and was informed that in order to get the products, his payments status should be good and they are sold at a price of 35,000 each. He also requested T-shirts and Caps to customers as one of the strategies for advertising the company. ANSWERED BY THE CHAIRMAN The chairman apologized for the mis-information and gave the customer the conditions and costs of add-on bulbs. Futhemore, the chairman finds that the T-shirt and Caps idea is a good marketing plan and he promised that the issue will be escalated to marketing team. QUESTION 4 by Musa Hassan: Customer began with thanking the company since it enabled his family to acquire reliable energy at affordable prices. QN: What causes credits to drop on the devices and when will the TV product be officially released?

ANSWERED BY Geofrey Changa Customer was assisted on how to search credit n the device and told that TV is still a new product and still undergoing several modifications but will soon be released. 12:13 AM: Introduction of the members that participated in the meeting.

12:18 AM: Customers were required to fill the Sustainable Development Questionnaire Form, with assistance on the interpretation of the questions by Geofrey Changa.

12:36 AM: Customers were allowed to ask further questions by the Chairman

QUESTION 6 by Washington Mbwambo: When will M-KOPA have a plan to reach the marginal areas? ANSWERED BY Jane Maloo: Currently M-KOPA has adjusted to several marginal areas such as Sumbawanga and still looking forward to move to several rural areas. QUESTION 7 by Musa Hassan What should be done if customer’s device is stolen? ANSWERED by Geofrey Changa: Customer was assisted with the procedures to follow and the warranty policy. 12:59 AM: Chairman asked if anyone rated Negative on the Questionnaire Baton Shungune had rated negative on Human and Institutional Capacity because the company is still new in Tanzania and therefore it does not have high rate of employee. 13:02 AM : Question on incentives after introducing new customer to M-KOPA was asked by Washington Mbwambo and answered by Geofrey Changa that there are 5 free credits awarded to customers but the customer insisted that incentives in terms of money. His suggestion was received by the chairman.

13:05 AM: Customers were required to fill M-KOPA Carbon program Evaluation Form

13:09 PM: Submission of both forms to the chairman

13:13 PM: A closing statement from the CHAIRMAN and a representative from the customers. Lastly, T-shirts were provided to customers.

The meeting was adjourned at 13:15 PM.

Uganda:

Uganda Local Stakeholder Meeting Minutes (8th December 2016)

Attendance

Stakeholder Name Contact M-KOPA Staff

Namutebi Katwere 705442585 Anthony Weremaka

Faith Namyenya 777983903 Rebekah Kabugo

Kawesi Dalausi 751615180 Abas Kibirango

Lawrence 701632482 Victoria Tega

Geoffrey 775413045 Arame

Isma 755186977 Cyprian Kitonsa

Tataire Grace 757292855 Michael Tumusiime

Henry Kisakye 753828760 Rebecca Babyire

Nyombya Ismail 704452465

Namatovu Margret 757630588

Amina Nabakooza 785641061

Nasaka Doreen 772468347

Carol Kisitu 701467383

Glagdye Sengendo 750400628

Joseph Mukiibi 755965803

Kiza 701486238

Meeting started with stakeholders, many of whom are customers, having a tour of M-KOPA Uganda’s Head Quarters.

Stakeholders had breakfast and the meeting kicked off at 10: 40am. Meeting was delayed because there were some rains in the city that caused a lot of traffic.

Managing Director (Anthony Weremaka ) opened the meeting with a brief introduction of the intention and purpose of the meeting and thanked the stakeholders for their precious time with us.

He asked customers to do a small introduction of themselves and when they purchased their Home solar systems.

Speaker: Arame

Trainer & Interpreter: Cyprian

1. Arame started by giving a brief background of the reason of the meeting: How M-KOPA

had started engaging stakeholders about her intention on achieving the Gold standard

certification of Carbon credits and what it meant for M-KOPA when this is achieved.

2. A brief back ground of M-KOPA was also shared with the customers in terms of customer

preposition as well as number of customer base plus the sales growth future projection.

3. Statistics were shared of how “Tadooba” takes a predominant 66% source of lighting in

Ugandan households and 16% being taken up by the regular kerosene lamps.

4. Also Uganda M-KOPA has contributed an estimated 18,580 tonnes in reduction of

Carbon in the period of 2016 and is also estimated that it shall contribute 43,961 tonnes

in reduction of Carbon by 2017.

5. M-KOPA solar system is cloud-connected hence we are able to get credit only for the

devices that are being activated daily. This also projects transparency in the work we do.

6. Data Monitoring Analysis-MKOPA net provides an in-depth analysis of the data we collect

as M-KOPA Uganda from our customers.

7. M-KOPA has created Employment with 1,000 full time jobs & 1,500 commission based

field agents

8. By 2019 M-KOPA plans to reduce carbon emission by over 1,210,476 tonnes.

9. The various existing grievance mechanisms and channels, such as the 24/7 access to the

Customer Care hotline was reminded to the customers.

Q & A

What other new innovations is M-KOPA coming up with?-Joseph Mukibi

What happens when my guarantee is done, will I be able to get the same help?- Carol

Kisutu

How does one upgrade from MK3 to MK400? Doreen

Note: Anthony (MD) invited Head of customer service Victoria and her team to give real time support to customers in case any queries cropped up.

10. Filling in of Sustainable Development forms and what Impact M-KOPA has had on the

environment

Carbon emission: Most customers now have a new breath because they use M-KOPA

Water: M-KOPA has no direct effect.

Pollution: M-KOPA components like panels and batteries help save environment, eg

customers no long dispose off materials like radio cells because they are able to use solar

radio etc

Bio: diversity: Not directly related to M-KOPA

Economic development: M-KOPA has enabled business for low end income earners

Access to clean quality energy: M-KOPA has been able to provide clean light.

Human/Institutional capacity-Children can now be able to study for longer hours than

before because of M-KOPA

Technology-We allow customers to self-reliant in generating their own energy by using

mobile money to credit their solar usage.

Conclusion:

M-KOPA Uganda was delighted to have an engagement with her stakeholders/customers and also make them understand the essence of a clean and greener environment.

Stakeholders were also given gift hampers to show M-KOPA’s gratitude in providing some time off their busy schedules to be with us.

Meeting adjourned at approximately 1:30pm

ii. Minutes of other consultations

NA

iii. Assessment of all comments

[See Toolkit 2.6]

Stakeholder comment Was comment taken into

account (Yes/ No)?

Explanation (Why? How?)

Kenya:

Risk of Waste Due to Old

Units Being Carelessly

Disposed

YES M-KOPA wants to use

carbon finance to expand

its recycling programme. It

currently already has an e-

waste disposal agreement

that handles the units

returned to the company.

However, the company

wants to invest in more

outreach to customers and

more incentives for

customers to bring in old

units to the shops and

service centers.

Tanzania:

No negative comments

Uganda:

Two stakeholders

mentioned the risk of soil

contamination due to

disposal of old M-KOPA

battery systems

One customer said he did

not feel that there was

adequate access to

affordable and clean

YES

YES

M-KOPA wants to use

carbon finance to expand

its recycling programme. It

currently already has an e-

waste disposal agreement

that handles the units

returned to the company.

However, the company

wants to invest in more

outreach to customers and

more incentives for

customers to bring in old

units to the shops and

service centers.

M-KOPA will continue to

make efforts to improve

access to its product by

energy services

further expanding its

distribution into more rural

areas of Uganda.

iv. Revisit sustainability assessment (to be assessed per Methodology/technology/practice)

Are you going to revisit the sustainable development assessment?

Please note that this is necessary when there are indicators scored

‘negative’ or if there are stakeholder comments that can’t be

mitigated

[See Toolkit 2.7]

Yes No

x

Give reasoning behind the decision

Kenya, Uganda, Tanzania:

The feedback on the product and programme were resoundingly positive, with many

positive mentions about air quality (displaces kerosene for lighting – generally 100%

replacement for lighting), soil condition (reduces usage of AA batteries that land in

ditches), quality of employment (good jobs created by M-KOPA), livelihood of the poor

(save money with the device and can generate income by charging others’ phones and

working longer hours), access to affordable and clean energy services (flexible Pay-As-

You-Go payment plan), human and institutional capital (training offered by sales reps),

and transfer of technology and self-reliance.

The question about how old M-KOPA units will be collected/disposed was raised as a

potential risk of the programme by a few stakeholders. M-KOPA believes it is addressing

this risk currently and perhaps even with financial incentives to the customer to return

old devices in the future if carbon financing materializes.

One stakeholder in Uganda felt that there was not broad enough access to M-KOPA’s

product. Since its launch in Uganda, M-KOPA has been continually expanding its

distribution network, especially into more rural areas away from big cities/towns.

v. Summary of alterations based on comments

If stakeholder comments have been taken into account and any aspect of the

programme modified, then please discuss that here.

[See Toolkit 2.6.2, 2.8]

Kenya, Tanzania, Uganda:

The comments about disposal/collection of old units/batteries has been taken into

account. M-KOPA has already implemented an e-waste contract with an e-waste

servicer for units returned to its shops and service centers. Now, M-KOPA would like to

use carbon finance to add a financial incentive to customers to return their old devices

for a discount on a new device. Also, longer-term M-KOPA is working on making the

battery modular to the operating unit so that the circuit board and plastic housing would

be able to stay with the customer and only the battery would be exchanged.

SECTION D. SUSTAINABLE DEVELOPMENT ASSESSMENT

(To be done per Methodology/technology/practice)

D. 1. Own sustainable development assessment (to be done per

Methodology/technology/practice)

i. ‘Do no harm’ assessment

[See Toolkit 2.4.1 and Annex H]

Safeguarding

principles

Description of relevance

to my project

Assessment

of my

project risks

breaching it

(low,

medium,

high)

Mitigation measure

1 Respecting Participation in this project Low None

human rights is completely voluntary for

each household, so it

inherently respects the

rights and freedoms of

individuals. There is very

little chance that

participation by one

household will negatively

affect another.

2 Involuntary

resettlement

NA – no resettlement NA NA

3

Safeguarding

cultural

heritage

While providing better,

safer lighting may alter

household activities on a

day to day basis, it should

not negatively impact

cultural heritage.

Low None

4 Labor rights NA – no labor impacts NA NA

5 Forced

Labor

NA – no labor impacts NA NA

6 Child labor NA – no labor impacts NA NA

7

Discrimination

Households involved in the

project are free to choose

to participate. M-KOPA

devices are offered to all

eligible participants.

Low None

8 Safe and

healthy work

env’t

M-KOPA offers quality

employment to sales

agents throughout the

three countries, as well as

provides multiple business

training opportunities

Low None

9

Precautionary

principle

This project does not

involve plantings or

invasive species of any kind

nor does it use chemicals.

The M-KOPA device

contains a rechargeable

battery unit. The expected

lifetime of the battery is 5-

years, so M-KOPA is in

process of developing a

battery recycling program.

Low Currently M-KOPA offers

customers the opportunity to

return their battery units and

receive their deposit back if they

are unsatisfied with the device

during the term of the payment

plan. Any device that has issues

during the 2-year warranty can be

traded in for another battery unit

at M-KOPA’s outlets around the

country. For units that are past

the warranty period, M-KOPA is

developing a return & recycle

plan. Currently the oldest units in

the field are four years old and

they are expected to have at least

a 5-year useful life. Thus, there

has not been a significant need

until now to establish a battery

recycling program. However, M-

KOPA is developing this program

now and plans to use the

proceeds from carbon finance to

implement this recycling program.

10

Safeguarding

habitat

This project takes place at

the household level and

does not impact habitat.

Low None

11 Anti-

corruption

Participation at the

household level ensures

that the project does not

require the involvement of

larger entities, minimizing

any corruption potential.

Low None

ii. Sustainable development matrix

[See Toolkit 2.4.2 and Annex I]

Indicator Mitigation

measure

Relevance to

achieving MDG

Chosen

parameter

and

explanation

Preliminary

score

Gold

Standard

indicators of

sustainable

development

If relevant, copy

mitigation

measure from

‘Do No Harm’

assessment, and

include

mitigation

measure used to

Check

www.undp.org/m

dg and

www.mdgmonitor.

org

Describe how your

Defined by

project

developer

Negative

impact:

score ‘-’ in case

negative impact

is not fully

mitigated, score

‘0’ in case

impact is

http://www.undp.org/mdg


http://www.mdgmonitor.org/


neutralise a

score of ‘-’

indicator is related

to local MDG goals

planned to be

fully mitigated

No change in

impact: score ‘0’

Positive impact:

score ‘+’

Air quality

Project mitigates

indoor air

pollution caused

by the use of

kerosene and

other biomass or

fossil fuels.

Promotes improved

health (SDG 3)

Parameters:

Black carbon

emissions per

kg kerosene (1

liter kerosene

= 0.8 kg).

Explanation:

Air quality will

improve when

kerosene

lighting is

replaced with

solar lighting.

Will use

default

emissions

assumptions

to calculate air

quality

improvement.

+

Water

quality and

quantity NA NA

Project has no

impact on

water

quality/quantit

y

0

Soil

condition

Project mitigates

the uncontrolled

disposal of radio

and torch

batteries, which

often land in

ditches near the

NA

No work done

yet to quantify

soil impacts.

0

home and can

affect soil quality

over time.

Technology also

contains a

rechargeable

battery. Until

battery recycling

program is

established,

impact will be

marked neutral.

Other

pollutants NA NA

Project does

not increase or

decrease other

pollutants

0

Biodiversity No impact on

biodiversity as M-

KOPA technology

use displaces

kerosene.

NA NA 0

Quality of

employment

Employment

discussed in

quantitative

section below

NA NA 0

Livelihood of

the poor

Allows project

participants to

reduce fuel costs

and ultimately

access free

electricity once

the M-KOPA

device loan is

repaid.

Reduces Poverty

(SDG 1)

Parameters:

Avoided

kerosene cost.

Estimated

household

savings. Micro-

credit offered.

Explanation:

Use of solar

lights reduces

households’

need to

purchase

kerosene.

Survey will be

used to

assessing

+

savings per

household.

Micro-credit

services will be

calculated

using number

of solar

devices

financed as

well as the

financing of

additional

products.

Access to

affordable

and clean

energy

services

Project allows

participants to use

clean solar energy

and reduce fossil

fuel use.

Clean Energy (SDG

7)

Parameter:

Households

with access to

clean energy

and kWh of

clean energy

provided.

Explanation:

Quantification

of clean

energy

services

provided using

m-kopa

customer data.

+

Human and

institutional

capacity M-KOPA

employees receive

training through

program called M-

KOPA U. Courses

include computer

skills, email

etiquette,

programming, and

hardware

development.

Quality Education

(SDG 4)

Parameter:

Number of

courses

offered,

courses taken,

and number of

course hours.

Explanation:

M-KOPA

maintains

records of

training

courses it

+

offers to

employees.

Quantitative

employment

and income

generation

Allows project

participants to

reduce fuel costs

and ultimately

access free

electricity once

the M-KOPA

device loan is

repaid. Many

customers also

use their devices

to generate

additional income,

primarily by

charging other

people’s mobile

phones but also

by extending store

hours and/or

production hours.

Reduces Poverty

(SDG 1)

Decent Work and

Economic Growth

(SDG 8)

Parameters:

Number of

jobs created.

Total number

of employees.

Percentage of

customers

who use

technology for

income

generation

activities.

Explanation:

M-KOPA

creates

employment

opportunities

in each

country where

it operates,

which is

tracked. Also

will conduct a

survey to

assess the

percentage of

customers

using their

devices for

income

generation.

+

Balance of

payments

and

investment

NA NA NA 0

Technology

transfer and

technological

self-reliance

NA NA NA 0

Comments accompanying own sustainable development matrix

D. 2. Stakeholders Blind sustainable development matrix

[See Toolkit 2.6.1]

Comments resulting from the stakeholders blind sustainable development matrix

The stakeholders’ blind SD forms are shown in Annex 3. Almost no negative issues were

raised by the stakeholders, and no significant issues were raised that were not already

included in the original SD Matrix. Please see Annex 3 for details.

Give analysis of difference between own sustainable development matrix and the one

resulting from the blind exercise with stakeholders. Explain how both were consolidated.

There have not been any changes to the sustainable development matrix based on the

stakeholder consultations. No stakeholders raised any issues that have not already been

accounted for in the matrix. Should any stakeholders raise any issues during the

Stakeholder Feedback Round, we will be sure to address these as necessary.

D. 3. Consolidated sustainable development matrix

[See Toolkit 2.4.2]

Indicator Mitigation

measure

Relevance to

achieving MDG

Chosen

parameter

and

explanation

Preliminary

score

Gold Standard

indicators of

sustainable

development

If relevant,

copy

mitigation

measure

from ‘Do No

Harm’

assessment,

Check

www.undp.org/mdg

and

www.mdgmonitor.o

rg

Defined by

Coordinatin

g and

Managing

Entity

Negative impact:

score ‘-’ in case

negative impact

is not fully

mitigated, score

‘0’ in case impact

is planned to be




and include

mitigation

measure

used to

neutralise a

score of ‘-’

Describe how your

indicator is related

to local MDG goals

fully mitigated

No change in

impact: score ‘0’

Positive impact:

score ‘+’

Air quality

Project

mitigates

indoor air

pollution

caused by the

use of

kerosene and

other biomass

or fossil fuels.

Promotes improved

health (SDG 3)

Parameters:

Black carbon

emissions per

kg kerosene

(1 liter

kerosene =

0.8 kg).

Explanation:

Air quality

will improve

when

kerosene

lighting is

replaced with

solar lighting.

Will use

default

emissions

assumptions

to calculate

air quality

improvement

.

+

Water quality

and quantity NA NA

Project has

no impact on

water

quality/quant

ity

0

Soil condition Project

mitigates the

uncontrolled

disposal of

radio and

NA

No work

done yet to

quantify soil

impacts.

0

torch

batteries,

which often

land in ditches

near the home

and can affect

soil quality

over time.

Technology

also contains a

rechargeable

battery. Until

battery

recycling

program is

established,

impact will be

marked

neutral.

Other

pollutants NA NA

Project does

not increase

or decrease

other

pollutants

0

Biodiversity No impact on

biodiversity as

M-KOPA

technology

use displaces

kerosene.

NA NA 0

Quality of

employment

Employment

discussed in

quantitative

section below

NA NA 0

Livelihood of

the poor

Allows project

participants to

reduce fuel

costs and

ultimately

access free

electricity

once the M-

KOPA device

Reduces Poverty (SDG

1)

Parameters:

Avoided

kerosene

cost.

Estimated

household

savings.

Micro-credit

offered.

+

loan is repaid.

Explanation:

Use of solar

lights reduces

households’

need to

purchase

kerosene.

Survey will be

used to

assessing

savings per

household.

Micro-credit

services will

be calculated

using number

of solar

devices

financed as

well as the

financing of

additional

products.

Access to

affordable

and clean

energy

services

Project allows

participants to

use clean solar

energy and

reduce fossil

fuel use.

Clean Energy (SDG 7)

Parameter:

Households

with access

to clean

energy and

kWh of clean

energy

provided.

Explanation:

Quantificatio

n of clean

energy

services

provided

using m-kopa

customer

data.

+

Human and M-KOPA Quality Education Parameter: +

institutional

capacity

employees

receive

training

through

program called

M-KOPA U.

Courses

include

computer

skills, email

etiquette,

programming,

and hardware

development.

(SDG 4) Number of

courses

offered,

courses

taken, and

number of

course hours.

Explanation:

M-KOPA

maintains

records of

training

courses it

offers to

employees.

Quantitative

employment

and income

generation

Allows project

participants to

reduce fuel

costs and

ultimately

access free

electricity

once the M-

KOPA device

loan is repaid.

Many

customers also

use their

devices to

generate

additional

income,

primarily by

charging other

people’s

mobile phones

but also by

extending

store hours

and/or

production

hours.

Reduces Poverty (SDG

1)

Decent Work and

Economic Growth

(SDG 8)

Parameters:

Number of

jobs created.

Total number

of

employees.

Percentage

of customers

who use

technology

for income

generation

activities.

Explanation:

M-KOPA

creates

employment

opportunities

in each

country

where it

operates,

which is

tracked. Also

will conduct a

survey to

+

assess the

percentage

of customers

using their

devices for

income

generation.

Balance of

payments and

investment

NA NA NA 0

Technology

transfer and

technological

self-reliance

NA NA NA 0

Justification choices, data source and provision of references

(A justification paragraph and reference source is required for each indicator, regardless

of score)

Air quality Project clearly mitigates indoor air pollution, improving air

quality though the reduced burning of kerosene lamps. If

possible, we will quantify the black carbon reduced using a BC

emission factor (IPCC) and the monitored volume of kerosene

reduced.

Water quality and

quantity

The project has no impact on water quality or quantity.

Soil condition The project mitigates the use of some disposable batteries for

torches and lamps that would otherwise be used and

discarded, potentially incorrectly. Once M-KOPA establishes a

return program for their rechargeable batteries, this will be a

positive impact of the project. Currently M-KOPA contracts

with an e-waste company in each country to dispose of

batteries they receive.

Other pollutants No other pollution impacts.

Biodiversity No biodiversity impacts

Quality of employment M-KOPA provides quality income generating opportunities for

people in each country.

Livelihood of the poor M-KOPA devices are cheaper than using kerosene, reducing

the expenses of households on lighting, including poor

households. We will calculate the potential savings based on

the amount of kerosene displaced and a publically available

price for kerosene.

Access to affordable

and clean energy

services

Using M-KOPA customer data, we will provide the total kWh of

clean energy provided each monitoring period.

Human and

institutional capacity

M-KOPA employees receive training in several areas, which

will be monitored and reported.

Quantitative

employment and

income generation

M-KOPA monitors the number of jobs created, total number of

employees, and with a survey we can report the percentage of

customers who use technology for income generation

activities.

Balance of payments

and investment

NA

Technology transfer

and technological self-

reliance

NA

References can be an academic or non-academic source, such as a university research document, a feasibility study report, EIA, relevant website, etc.

SECTION E. SUSTAINABILITY MONITORING PLAN

(To be done per Methodology/technology/practice)

E. 1. Discussion on Sustainability monitoring Plan

[See Toolkit 2.4.3 and 2.6.1]

Discuss stakeholders’ ideas on monitoring sustainable development indicators. Do

people have ideas on how this could be done in a cost effective way? Are there ways in

which stakeholders can participate in monitoring?

Kenya, Tanzania, Uganda:

There was near universal agreement that M-KOPA unit sales have a positive

environmental and human impact based on the vast majority of the sustainable

development indicators being ranked positively by the vast majority of stakeholders. As

long as there is not a change to M-KOPA’s business model and the company continues to

focus on displacing kerosene lighting with clean, solar lighting, stakeholders felt that

monitoring the number and location of unit sales is the best way for M-KOPA to track its

impact progress.

E. 2. Discussion on continuous input / grievance mechanism

M-KOPA customers, who were the main stakeholders expressing views in the local

stakeholder meetings, have many mechanisms to express grievances to the company if

the solar units are not performing as expected or if they discover that the solar units are

introducing an environmental or human risk. Telephone as well as social media, website,

and email avenues are well established for the filing of any grievances.

[See Annex W]

Discuss the Continuous input / grievance mechanism expression method and details, as discussed with

local stakeholders.

Method Chosen

(include all known

details e.g. location

of book, phone,

number, identity of

mediator)

Justification

Continuous Input /

Grievance Expression

Process Book

Telephone access x M-KOPA has a customer care line

available for all customers 24 hours a

day, 7 days a week, 365 days a year.

The company also has a corporate

line that non-customers could use to

voice any concerns.

Internet/email access x M-KOPA maintains a Facebook page,

LinkedIn profile, has a comments

section on its website, and offers the

chance to write to [email protected]

with any queries.

Nominated

Independent Mediator

(optional)

The Continuous input / grievance mechanism should be implemented for all activities within the PoA as per feedback received during PoA LSC. All issues identified at the activity level (CPA/VPA) during the crediting period through any of the Methods shall have a mitigation measure in place. The identified issue should be discussed in the revised activity Passport and the corresponding mitigation measure should be added to sustainability monitoring plan in the activity Passport.

SECTION F. DESCRPTION OF THE DESIGN OF THE STAKEHOLDER FEEDBACK

ROUND

[See Toolkit 2.11]

During the stakeholder feedback round, all participants invited to participate in the PoA

and LSC meetings will also be invited to review and comment on the LSC Report online. In

addition, any participant in the meetings whose contact information we received will be

invited to view the LSC Report online, and if online access is not possible, a paper copy of

the LSC Report will be made available. Finally, additional copies of the LSC Report will be

made available to the public at the three main M-KOPA office locations in Kenya, Uganda,

and Tanzania.


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