anja schindler service & support – product management sap america sap solution manager...

Anja SchindlerService & Support – Product Management SAP America

SAP Solution Manager

Implementation of mySAP Business Suite

SAP AG 2003, Title of Presentation, Speaker Name / 2

Agenda

SAP Solution Manager – Overview

SAP's Implementation Offerings today

Additional Information



SAP Solution Manager is the customer platform for efficient implementation and operation of SAP solutions

On-site platform to support key implementation actitivities

Including key ASAP concepts Enhanced concepts to encompass the specifics

of mySAP.com implementations Integrated platform to support implementation

and operation of SAP solution


What is different to ValueSAP?

Content Reference Structures Business Process Procedures Test Scenarios Pre-defined Questions

ValueSAP Edition 2

Tools Q&Adb Masterlists Implementation Assistant

Focus: Project management

Methodology/Roadmaps ASAP Methodology One roadmap for implementation aspects Other roadmaps available (Global

Template / Rollout, Upgrade, ...)


Methodology/Roadmaps ASAP Methodology Functional and technical roadmaps Product-related information included Alignment with SAP Services

Content Process-based structure

(Implementation Content) Scenario documentation Configuration Guide

Tools Scoping and Blueprint functionality Process-oriented configuration and testing

Customizing Distribution Test Workbench

Graphical front-end to access Roadmaps Focus: Project administration


SAP Solution Manager: What It Is/Is Not

It is NOT It IS

Replacement of ASAP Methodology

Replacement of ValueSAP tool platform

Tool for only Service and Support

Central platform to support efficient implementation & operation of SAP solutions at customer’s site

Replacement of all existing SAP implementation tools

Onsite platform that supports key implementation activities from the Business Blueprint phase to Operation:

replacing Implementation Assistant, Q&Adb & BPML

Integrating with customizing and testing tools and technologies

PC-based application WebAS based Add-on that includes multiple transactions to support key activities in implemtation and operation


Benefits

Supports key implementation activities on a process basis: Central point of access for key implementation activities Process-driven blueprint, configuration and testing approach Central repository for documentation and issues Implementation content to facilitate the solution design (new scenarios

available for mySAP CRM, mySAP SCM, mySAP SRM in July 2003) Unique customizing distribution and comparison features Support of global template projects Full alignment with SAP services including future process based services

Supports operations and continuous improvement phase Reduction of TCO Solution monitoring including business process monitoring Automatic reporting of system performance KPI's Automatic notification when support services are needed Integration into SAP back office through SAP EarlyWatch Alert (EWA) Full support desk functionality with SAP back office integration


SAP Solution Manager – Release Strategy at a Glance

01/2003 04/2003 07/2003 10/2003

SAP Solution Manager 2.1 (on SAP Web AS 6.10)

SAP Solution Manager 2.2 (on SAP Web AS 6.20)

Eo

S:

Recommendations for our customers: - New Installations: 2.2- Existing Installations: 2.2 for advanced business process monitoring and/or to support implementation projects Otherwise 2.1 is also feasible.- Unrestricted shipment of SAP Solution Manager 3.1 will start after successful Ramp-Up

SAP Solution Manager 2.1 (on 4.x)

SAP Solution Manager 2.1 (on 4.x)

04/2004

SAP Solution Manager 3.1 – Web AS 6.20

31

.03

.03

31

.03

.04

31

.03

.04

31

.10

.03

31

.10

.03

Eo

M:

Eo

S:

Eo

M:

Eo

M:

EoS: End of ShipmentEoM: End of Maintenance Unrestricted shipment Restricted shipment

Ramp-Up Phase

Implementation technology and content included


Current Status Value SAP Edition 2

ValueSAP – Edition 2 Shipment and

Maintenance

Automated shipment with SAP software packages

stopped mid-2002

Ordering via SAP Service Marketplace (Knowledge

Catalog)

stopped end of 2002

Maintenance (technical support) will stop by end of

Q2/2003

Training Offerings

ValueSAP training will fade out by end of Q2/2003

(depending on regional demand)


Transitioning at a Glance

Transition / Migration from ValueSAP Edition 2 toolset to SAP Solution Manager

Migration capabilities are available to migrate to

SAP Solution Manager 2.2 and 3.1

Data migration of Q&Adb data only!

For more details, please see SAP Note: 576877


Agenda


SAP‘s Implementation Offerings Today


SAP AG 2002, SAP Solution Manager 10


SAP Solution Manager as a Central Platform

DEV

Customer‘s System Landscape

Message Handling

PRDSolution Landscape

Solution M

onitorin

g

Service Delivery

Solution Manager

Process-oriented

configuation

QASIntegrated Testing

SCMSCM3.1I3.1I

4.5B4.5B

LegacyLegacy

CRMCRM

CUSCUS 4.6C4.6CSCMSCM3.1I3.1I

4.5B4.5B

LegacyLegacy

CRMCRM

CUSCUS 4.6C4.6C

SCMSCM3.1I3.1I

4.5B4.5B

LegacyLegacy

CRMCRM

CUSCUS 4.6C4.6C


SAP Solution Manager at a Glance

SAP Solution ManagerSAP Solution Manager

Functional Implementation

Technical Implementation

Implementation of Operations Support Desk

Services for Operations

Solution Monitoring

Providing tools, content, procedures and services

to implement and operate

your SAP solutions

Customer Platform for Implementation and Operation of SAP Solutions

Implementation Operations


SAP Solution Manager – Functional Implementation

SAP Solution Manager in Implementation

Configuration

Project definition

Define Business Blueprint

ProjectPreparation

BusinessBlueprint Realization Go Live &

SupportFinal

preparation

Customizing synchronization

Authorization

Datatransfer

End user Training and

documentation

Testing

Projectphase

Roadmaps

Project AdministrationCrossfunctions

Pro

ject

acti

vit

ies

Message Handling / Reporting

Define system landscape

Focus of tool support

Developments(3.1)


Process-Oriented Scoping of a Customer Solution


Customer-SpecificSolution

Implementation Content

Initial template / scenario

Mobile Sales

Internet Sales

Order to Cash

Collaborativ

e

Planning



Customer-SpecificSolution

Process-Oriented Configuration and Testing

Configuration in IMGs

Using BCSet technology

Configuration in IMGs

Using BCSet technology

Prepare test plans Test execution e.g

using CATTs

Prepare test plans Test execution e.g

using CATTs


Customizing Distribution

The Challenge

Customizing of certain objects needs to be in sync

across systems

Existing customizing (e.g. of SAP R/3) should be

reused in other systems (e.g. SAP CRM)

Avoid redundant customizing activities within a

solution landscape


Customizing DataCustomizing Data

CustomizingDistribution

TransportTransport TransportTransportR/3DEV

R/3QAS

R/3PRD

TransportTransport TransportTransportCRMDEV

CRMQAS

CRMPRD

TransportTransport TransportTransportAPODEV

APOQAS

APOPRD

TransportTransport TransportTransport...

DEV...

QAS...

PRD

Customizing Distribution

CentralSystem

Predefined List of

Synchronizing Objects


Customizing Distribution – Basic Functions

Setting up Customizing Distribution For selected projects For defined system landscapes For selected customizing objects

Editor for Synchronization Groups Definition of specific customizing objects which are

relevant for distribution

Distribution Scenarios Delta Customizing Initial Customizing

Manual Customizing Distribution via Transport Request

Activation Logs Overview of customizing distribution objects Error messages


Documen-tation

IMG structuresand settings

Global customerdevelopments

Organiza- tional structure

Master datadocuments

Countryversions

Local developments

Global and integrated processes

Global Elements

Local Elements

Global Template / Rollout Approach

Local processes


Templateentwickeln

Maintenance

Enterprise Implementation Program

Templateentwickeln

First (pilot)Rollout

Template Development & RolloutM

ast

er

/ Tem

pla

te p

roje

ctIm

ple

menta

tion p

roje

cts

TemplateScope

TemplateConfigur.

SZ1

SZ2

SZ3

T1

T2

T3

Master / Template project

Re-use at rollout sites

Implementation project 1

Implementation project 2Versioning concept to control/track changes in templates


SAP Solution Manager – Roadmaps at a Glance

Implementation Methodology Provided Through Roadmaps Implementation Roadmap for mySAP Business Suite

Target Group: Project Managers, Functional Implementation Team (Application Consultants)

Including latest content updates

Milestone/synch points concept and alignment of support services

Solution Management Roadmap Target Group: Technical Implementation Team (Technical Consultants)

Some content updates

Milestone/synch points concept and support services aligned

Global Template Roadmap: Target Group: Program / Project Managers

Roadmap content adapted to SAP Solution Manager usage


Roadmap Features

2.2 Release: Graphical entry screen Project-independent use Project-specific use Features available for project-specific

use

(1) Status and notes

(2) Upload Project Documents

(3) Create Messages

(4) Limited reporting capabilities Download in HTML Filter and user-specific settings


Other Features at a Glance

Implementation content / Business Blueprint Copy&Paste functionality in structure

Search and where-used function - Implementation Content

Integrated component-view (similar to Solution Composer)

Download of implementation content via SAP Service Marketplace

Redesigned System Landscape Administration New transaction (SMSY) to maintain system landscape

Unified repository to maintain logical systems and solution landscapes for implementation and operations

Central RFC generation capabilities

Other features Migration capabilities from ValueSAP Edition 2

(Q&Adb data only) Data hand-over to operations

(system landscape information and process scope) Other usability improvements Revised roles and adjusted authorization concept


Agenda


SAP‘s Implementation Offerings Today and Tomorrow




SAP Solution Manager Services and Training

SAP Solution Manager Starter Pack - technical installation of the SAP Solution Manager and onsite training sessions delivered by certified experts (SAP/Partner)

SAP Solution Manager Enabling Service for basic set up of SAP Solution Manager (ready for Service Delivery) covered by SAP Standard Support

Workshop TSLM10 for technical installation and features Course SMI310 SAP Solution Manager - Implementation tools in detail

3 days class based on SAP Solution Manager 2.2 release

Course ADM106 for Advanced System Monitoring with SAP Solution Manager

SAP Solution Manager – Learning Maps at alias: www.service.sap.com/rkt-solman Role specific (application consultant, project manager, ...) eLearning

General "Getting started" information to prepare for a project

Onsite Usage Workshop: on demand


SAP Solution Manager – Learning Maps at a Glance

The Learning Maps are tailored to specific roles: Implementation Team (Project Manager, Solution Consultant, Development Consultant),Technology Consultant and Support Team Member

For each role-specific Learning Map, a dedicated list of learning objects is provided

There is a classification of the learning objects in Must Know and Nice to Know units

In total, ca. 20 Learning Objects exist

You can test your knowledge/ skill level using the Self Test

http://www.service.sap.com/rkt-solmanhttp://www.service.sap.com/rkt-solman



SAP Solution Manager PPTs: SAP Solution Manager – Overview

Implementation at a Glance

Use in Ramp-up

SAP Solution Manager - Tutorial

SAP Solution Manager - Online Help (on tool CD)

SAP Solution Manager - Installation Guide (alias: instguides)

SAP Solution Manager - Learning Maps: RKT-SOLMAN

Important Links on SAPNet / Service Marketplace: SAP Solution Manager - Homepage: http://service.sap.com/solutionmanager

SAP Solution Manager - Best Practice: http://service.sap.com/solutionmanagerbp

SAP Solution Manager - Learning Maps: http://service.sap.com/rkt-solman

SAP Solution Manager - StarterPack: http://service.sap.com/servicecatalog

Latest Implementation Roadmaps: http://service.sap.com/roadmaps

SAP Note (Release Strategy – Solution Manager): 0394616

SAPNet R/3 Front-End: SV-SMG-*



Living Proof: Successes and Experiences

“Our business is one hundred percent compliant with the capabilities of mySAP CRM. Using the implementation content provided within the SAP Solution Manager is more than just documentation or a prototype, it actually represented the groundwork for our productive system.“

Theo Kraus, CIO

“We use the SAP Solution Manager as the central repository for all project documentation. The integrated use of SAP Knowledge Ware-house provides advanced document management capabilities and control that leads to time savings in the project.”

Bernhard Thoma, SAP Consulting Manager at MAN

“The main driver in choosing the SAP Solution Manager was the convincing concept of an integrated platform that manages implementation and operations of mySAP.com, leveraging latest state-of-the-art implementation technologies.”

Wolfgang Trabant, Project Manager, Methodology

“There is no better way to control customizing in heterogenous system landscapes than with the integrated use of SAP Solution Manager’s customizing distribution functionality. Today, we have 9 development systems that are controlled by the SAP Solution Manager.”

André Moers, B/S/H/, SAP Technology / Information Technology

anja schindler service & support – product management sap america sap solution manager...

Documents

sap ag

implementation aspects

issues implementation

support services

support central platform

sap earlywatch alert

operation slide

key activities