CONCUR:LOOKING AHEADAngus Elder

OBJECTIVES Retention of SMN Customers

Attrition of SMN Customers

OBJECTIVES WHY HOW WHAT Q&A

The Golden Circle

by Simon Sinek WHY

HOW

WHAT

OBJECTIVES WHY HOW WHAT Q&A

30% Attrition Rate in VSB Space

Findings

58%Average

Utilization score

Utilization Demographics

20min Weekly

teaching time

OBJECTIVES WHY HOW WHAT Q&A

How

50%Interactive Learning

can retain more

5%Of population are

kinesthetic learners

OBJECTIVES WHY HOW WHAT Q&A

Auditory learners retain info longer

X2Visual Learner

Learn faster

OBJECTIVES WHY HOW WHAT Q&A

How

Simple, Digestible, Navigable

VALUE SMN customers will achieving higher adoption of Concur solutions early in their partnership with Concur

Increase retention Increase Ramp Speed

Decrease Attrition

OBJECTIVES WHY HOW WHAT Q&A

9

Questions