Executive Summary

Indagine Surveyors (IND) serves to provide homeowners and builders with

exceptional surveying expertise in providing application permits for building projects in

Victoria, Australia.

Similarly, the primary objective of IND is to be a competitive player in the

construction market and intends to improve their online sales and information documentation

systems to enable the company to realize substantial sales growth in order to achieve future

financial objectives.

However, IND is facing crippling issues that would affect the company’s growth in

the industry, among the issues faced were the efficiency of approving permits which would

be subjected to multiple rejections and would result in delays spanning over six weeks.

Moreover, frustrating issues such as the loss of important documentation, minimal online

exposure, outdated processing and lack of customer service had prevented IND to reach its

maximum potential in company growth.

Therefore, IND has decided to implement an overall update on all aspects of the

business by implementing a new and improved documentation system to enhance the

company forecasting, upgrading the company website to increase its online traffic by making

it friendly to mobile devices as well as constantly updating its content. Similarly, the

company would seek to improve its security to avoid compromising important data. Finally,

IND has decided to improve efficiency and gain a competitive advantage in the industry by

implementing a newly improved Enterprise Resource Planning (ERP) system that would

enable staff to tailor new programs according to their needs with the expertise of system

programmers. With all changes in effect, IND would prove itself to achieve all financial

objectives in mind while providing through its new customer-oriented mission.

1

(I) Table of ContentsNo. Contents Page

(I) EXECUTIVE SUMMARY 1

(II) TABLE OF CONTENTS 2

1.0

1.1

1.2

1.3

1.4

INTRODUCTION

Purpose

Method

Assumptions

Background

3

2.0

2.0

2.2

2.3

BODY

PORTERS FIVE FORCES MODEL

Analysis of Buyer Power

Risk Analysis

4 – 5

3.0

3.1

3.2

KNOWLEDGE MANAGEMENT & BUSINESS INTELLIGENCE (BI)

The importance of knowledge management and the purpose of BI

Inflation and Growth Forecast

6 – 8

4.0

4.1.1

4.1.2

4.2.1

4.2.2

WEBSITE AND SOCIAL MEDIA

Barriers IND may encounter when trying to use websites for marketing their

services and receiving payment.

Difficulties IND is facing with its current website

Web traffic and Website Success

Recommendation on IND website Improvement

8 – 9

5.0

5.1

5.1.1

5.1.2

5.2

5.2.1

5.2.2

SECURITY AND MOBILITY

Internal and External Threats to Security

Internal Threats

External Threats

Recommendation for IND to Secure Data from Threats

Recommendation for Internal Threat Security Solution

Recommendation for External Threat Security Solution

10

6.0

6.1

6.2

6.3

SYSTEM CUSTOMISATION

In House Time and Attendance System Advantages

Off-The-Shelf Time and Attendance Application and Outsourcing Custom

Development Advantages

Recommendation

11

7.0 CONCLUSION 12

8.0 REFERENCE LIST 13 – 14

9.0 APPENDIX 15 – 18

2

1.0 Introduction

1.1 Purpose

The purpose of this report was to forecast growth, decline, improve application permit

processing and operational information documentation in Indagine Surveyors (IND).

1.2 Method

The information obtained in the report was collected by referring to the fee inflation and

application growth percentages of the country and forecasting future outcomes through

Microsoft Excel.

1.3 Assumptions

It is assumed that a pivot table and pivot chart is required to display information to non-

technical users and clients. Therefore, the Microsoft Office software would be installed in

company computers to ensure training staff have access to Microsoft Excel. This would

empower staff to utilize Microsoft Excel for forecasting future projections and solve

complicated calculations.

Furthermore, the implementation of a new permit application process system would improve

productivity, reduce delays for the company and its clients.

1.4 Background

The Indagine Surveyors (IND) company is responsible for issuing building permits, sewerage

and waste disposal permits, and road access permits for building projects in Victoria,

Australia.

Currently, Indagine Surveyors (IND) is suffering from a processing issue which had affected

its ability to satisfy permit application approval demands and the reviewing process needs to

be refurbished to avoid delays. Due to the heavy demands and internal issues, IND general

manager, Mr. Martin Krowski is given the task of making strategic decisions based on future

projections.

3

2.0 BODY

2.0 PORTERS FIVE FORCES MODEL

Figure 1: ‘Porter’s Competitive Five Forces Model

2.1 Analysis of Buyer Power

Based on Porter’s competitive five forces model, Jim Wilkinson of “The Strategic

CFO” suggests that buyer power refers to the pressure consumers can exert on businesses to

attain higher quality products, lower prices and better customer service. Similarly, the

analysis of bargaining power of buyer would be in perspective of the seller.

Based on these circumstances, Indagine Surveyors (IND) are responsible in

improving their customer service as the company lacks the efficiency in providing applicant

permits within a reasonable time. Consequently, there is an evidence in the pivot that buyer

purchases vary upon volume where purchases of building applications are higher than those

that are of the health and road purchases but overall volume of purchase is low. Additionally,

there is also evidence that buyer purchases comprises of small portion of seller offerings such

as a total purchase of only 48 applications, this would mean that buyer power is rather low

considering the low volume of purchase.

4

In addition, it is also noticeable that there are limited substitutes in the market that

would satisfy the demand of building application permits and therefore there is a small threat

of substitution in the market. Hence, buyer power would also be weak based on this criterion.

Furthermore, there is evidence that buyers are not price sensitive about the products as there

is a high purchase of building permit applications in spite of the fact that it would cost from

$1,100 - $2,300 per application. Therefore, evidence from the revenue chart suggests that

buyer power is low due to the lack of substitution, lack of price sensitivity, low volume

purchase and differentiated product (Wilkinson 2013).

Figure 2: 2015 Revenue by Applicant Chart

2.2 Risk Analysis

The analysis of buyer power and the case study shows that Indagine Surveyors (IND) would

potentially lose customers if they maintain their current inefficiency on its permit processing.

Moreover, the unnecessary delays which span for six weeks would upset customers and

would reduce the competitive edge of the company. Furthermore, IND would need to

improve their website interface and marketing as well as displaying queries made by

customers through forum pages or Q&A communities as their traditional method of word of

mouth would deem their company as obsolete and customers would have sought after other

means in the long run.

5

3.0 KNOWLEDGE MANAGEMENT & BUSINESS INTELLIGENCE (BI)

3.1 The importance of knowledge management and the purpose of BI.

The systematic process of knowledge management (KM) is to capture, select, store

and allocate information to the entire organization in order to increase productivity, reduce

duplication and create more unique and creative products and services to meet various

consumers’ taste and preference (Mohsen, Ali & Jalal 2011, p. 130). Furthermore, it will help

the organization to improve their strategic planning, problem solving skills and decision-

making (Herschel & Jones 2005, p. 45).

Nevertheless, the significant factors that drives KM are organizational continuation or

endurance, competitive advantage and distinction, globalization effects and aging labour

pool. Undeniable, KM is important to cope up with consumers’ demands and increase

competitive advantage from its competitors. It is significant to improve organization’s

performance, productivity and product differentiation from the competitors (Omotayo 2015,

p. 11).

On the other hand, Business Information (BI) carries the same purpose with different

precedent point, as BI is utilized as better decision-making choice through utilizing data

warehousing and online analytical processing system (OLAP). Relevant information will be

collected in data warehousing into a depository to organize and certify data for achieving

objectives. Then, the most relevant data will be extracted, transform and loaded through data

warehouse’s transferable system. The most important process in BI is data cleansing

differences in data arrangement and values from dissimilar transferable system will be

concluded. Thus, through BI with enormous data warehouses us capable to hold tens of

terabytes of data. While problem-specific and lower data frequently only hold up to ten to a

hundred gigabytes (Herschel & Jones 2005, p. 46).

Based on the case study, there seems to be an issue regarding Business Information

(BI) in the company where required operational information is not documented due to

6

cancellation of reviews and would cause required work results from earlier reviews to be lost.

As a result, key information would only be known to only several senior employees rather

than the company as a whole and would affect the organizations performance.

3.2 Inflation and Growth Forecast

Figure 3: Department Revenue Projections spanning from 2015 – 2017 under new Inflation

Rate and Application Growth Rate.

Fee Inflation Rate 20%Application Growth Rate -20%

New Sensitivity Table 1

Figure 4: New Forecasted Sensitivity Table.

Based on the new forecasted sensitivity table, the new predicted sensitivity table

shows that as there is a rise in inflation, a decline in application growth rate would follow and

therefore resulted in a lower number of applications due to its higher fee. Similarly, a

comparison of the new forecasts compared to the initial forecasts shows that the department

revenue would be lower as the inflation rate would increase prices and reduce the number of

applications and the increased fees would cause a loss of revenue due to the lack of

applications. For example, the initial forecast shows that the total revenue of the year 2017 is

$31,714.18 with a total number of 43 applicants and an excellent revenue status throughout

the fiscal year but according to the new projections, the total revenue is $28,245.02 with a

total number of 31 applicants with a revenue status under good rather than excellent.

Evidently, this is caused by the ratio percentage of fee inflation rate and application growth

7

rate, as the initial projection shows that the inflation rate as 5% while there is a decline of

10% percent in application growth whereas the new projection assumes an inflation rate of

20% with a 20% decline in application growth. Moreover, the company’s revenue is

following an upward trend yearly in revenue with the new sensitivity table but is suffering a

decline in applications as compared to the consistency in the initial sensitivity table.

Therefore, department revenue is heavily reliant on the stability of application growth amidst

increasing inflation rates to project higher number of applications and stable prices.

4.0 WEBSITE AND SOCIAL MEDIA

4.1.1 Barriers IND may encounter when trying to use websites for marketing their

services and receiving payment.

The barrier of social media marketing is the fact that using social media tools in

advertising, services and payment could be risky, which may damage the company’s brand

image (Bainchi & Andrews 2015, p. 2556). Nonetheless, IND may face difficulties and

barriers by utilizing social media services, as social media communication can be

unpredictable due to different culture carries different online slangs from consumers. IND

might face issues in delivering their messages responsibly without offending the multi-

cultural consumers globally (Washenko 2015).

Whereas, social media activities’ effectiveness would be one of the difficulties faced by

social media marketers. This is because social media marketers in IND may have issues in

interpreting proper sense in gathered data, and proper actions to be taken upon the collected

data. Furthermore, brand image is difficult to control while securing each social media

account (Bennett 2014). Additionally, it is also not easy to convert followers to loyal

customers in IND’s website (Bullas 2010).

Risks and issues in social media transaction would be security liability faced by

consumer in social media payment that can be made through both online websites and mobile

devices such as applications. Undeniable, it increases consumers’ vulnerabilities and higher

possibility of fraudsters’ intrusion (Kanyaru & Kyalo 2015, p. 5). In contrast, organization

might product or performance risk that is referred as the failing of product to meet required

performance. For instant, products sold in websites did not meet consumers’ expectation due

to the fact customers are unable to physically analyse and view the products. This is more

8

likely to have negatively affect consumers’ online buying desire (Dai, Forsythe & Kwon

2014, p. 15).

4.1.2 Difficulties IND is facing with its current website

The website of Indagine Surveyors (IND) contains minimal content such as contact

details, permit types and fees. Similarly, the lack of information would make it seem as if

IND does not produce any new content. In addition, although IND receives enquiries from

potential clients through their website, the company pays limited attention to the enquires as

it is not documented and would reduce the competitive advantage of the company. Therefore,

this would cause minimal web traffic of the company as they rely solely on word of mouth

rather than marketing through the web.

4.2.1 Web traffic and Website Success

Web traffic is considered as a pride metric, while it does not necessary shows a

company’s website’s success and its reputation. This is because most marketers believe

higher numbers of traffic shows a better establishment and successful, that lead to an ignore

towards the percentage of conversion (Patel 2014). As conversion rates of a company is

defined as percentage of proposed consumers whom takes definite desired behaviours by the

organization, such as visitors, buyers, callers, loyal customers, loyal viewers, subscribers, and

consumers that subscribes to newsletters (Lavinsky 2014).

4.2.2 Recommendation on IND website Improvement

IND can improve its website through designing a reactive design website. This is

because a mobile-friendly designed website will increase the interest of both loyal and new

visitors to IND’s website, as mobile-friendly websites are usually responsive (Shaoolian

2014). Additionally, irrelevant commercials should be removed from the webpage in order to

not distract users propose to visit IND’s website (Sweney 2013). At the same time, IND’s

marketers should focus on uploading fresh new contents and concise messages. Providing

new contents increase individuals interest as it does not bore them, while concise messages in

IND’s website will be able to increase consumers’ buying interest through messages like

9

“Special offer!” or “Free Shipping if you Shop Now!” (Shaoolian 2014). Thus, with these

tactics, organization will be able to attain and attract customers to purchase goods from IND,

which leads to an enhancement of organization’s financial success. Furthermore, this will

also bring more satisfied customers through increasing consumer referrals. By developing 1

or more verified criterion system for IND is capable to have a positive impact on the

organization’s sales (10 Tips to Increase Profits in Your Business 2016).

5.0 SECURITY AND MOBILITY

5.1 Internal and External Threats to the Security of IND company Data

5.1.1. Internal Threats

An example of an internal threat to security of IND company data are careless employees,

employees in IND are at risk of leaking data to outside sources if they are not careful with

their online usage (Schiff 2015). In addition, disgruntled and technically proficient employees

would pose as an internal threat to company databases with malicious cyberattacks through

abusing their privileges (Whittle 2008).

5.1.2. External Threats

The most crucial external security threat to companies are viruses which according to a DTI

survey, accounts to 72% of all companies’ attacks on external threats such as infected files or

e-mails (Vernon 2004). Additionally, hacks have become considerably smarter and poses as a

threat to companies by stealing classified data from blueprints to passwords through a new

hacking application called the SQL Injection (Vernon 2004).

5.2 Recommendation for IND to Secure Data from Threats

5.2.1 Recommendation for Internal Threat Security Solution

Internal security issues such as employee carelessness can be resolved by training employees

to practice managing passwords and to identify activities of scammers such as phishing

(Schiff 2015). Additionally, companies are responsible for monitoring the well-being of

employees, be vigilant about disgruntled employees and cancelling employee privileges such

as network access and passwords once an employee resigns from work (Whittle 2008).

5.2.2 Recommendation for External Threat Security Solution

10

The primary response on how a company could protect itself from are to implement anti-virus

patches and firewalls as standard to defend itself against viruses. Additionally, adding

multiple layers of security would protect a companies’ database adequately by firstly

scanning IT systems for suspect activities with intrusion prevention technology. Secondly,

integrated defences with second layer would be useful to prevent back door entry by viruses

and finally by using a good risk assessment suited for the businesses and its calculations.

6.0 SYSTEM CUSTOMISATION

6.1 In House Time and Attendance System Advantages

Developing in house would allow the business to configure their business according to their

ideals and allow it to perform in their own way (Reeves n.d.). Similarly, the relationship

between the software team and staff members would allow the software to be built as

expected and differentiate from their competitors (Setende 2012).

6.2 Off-The-Shelf Time and Attendance Application and Outsourcing Custom

Development Advantages

Outsourcing provides a significant benefit as this allows companies to select a system that

would work best for each functional area to provide every need. Similarly, outsourcing

custom development would allow the company to remain in control rather than allowing the

program provider to have jurisdiction over the system as well as saving time and cost as

compared to the In-House system (Reeves n.d).

6.3 Recommendation

Among the two, the most ideal system would then be selecting an off-the-shelf time and

attendance system and then outsourcing custom development as it is cheaper than the in

house system, training would be provided by the ERP solution providers, it would take less

time to build and it allows flexibility for the company to remain in control with the system

while tailoring it to fit their needs.

11

7.0 CONCLUSION

The findings show that Indagine Surveyors (IND) would benefit greatly from improving its

operational information documentation which has been causing significant delays in

application permits. The act of improving their online platform would also aid in gaining new

clients by responding to enquiries as well as improving security measures to protect sensitive

data within their websites. Although, updating the tracking system through third party sources

and then customizing it for personal preference would improve monitoring location would be

expensive, but it would be more affordable than developing one in house and would allow

Indagine Surveyors (IND) to improve productivity in the long run.

In the light of these results, it is suggested for Indagine Surveyors (IND) to start

implementing overall improvements in order to gain a competitive edge within the

construction industry.

12

8.0 REFERENCE LIST

10 Tips to Increase Profits in Your Business 2016, Brian Tracy International, viewed 9 May

2016, <http://www.briantracy.com/blog/financial-success/10-tips-to-increase-profits-

in-your-business-make-more-money/>.

Bennett, S 2014, ‘The 10 Biggest Challenges Facing Social Media Marketers’, Social Times,

14 November, viewed 9 May 2016, < http://www.adweek.com/socialtimes/social-

marketing-challenges/503090>.

Bianchi, C & Andrews, L 2015, ‘Investigating marketing managers' perspectives on social

media in Chile’, Journal of Business Research, vol. 68, no. 12, pp. 2552–2559.

Bullas, J 2010, ‘15 Social Media Marketing Frustrations And Challenges: What Are

Yours?’, JeffBullas, viewed 9 May 2013, <http://www.jeffbullas.com/2010/05/30/15-

social-media-marketing-frustrations-and-challenges-what-are-yours/>.

Dai, B, Forsythe, S & Kwon, W.S 2014, ‘THE IMPACT OF ONLINE SHOPPING

EXPERIENCE ON RISK PERCEPTIONS AND ONLINE PURCHASE

INTENTIONS: DOES PRODUCT CATEGORY MATTER?’, Journal of Electronic

Commerce Research, vol. 15, no. 1, pp13-24.

Herschel, R.T & Jones, N.E 2005, ‘Knowledge management and business intelligence: the

importance of integration’, Journal of Knowledge Management, vol. 9, no. 4, pp. 45-

55.

Kanyaru, P.M & Kyalo, J.K 2015, ‘Factors Affecting the Online Transactions in the

Developing Countries: A Case of E-Commerce Businesses in Nairobi County,

Kenya’, Journal of Educational Policy and Entrepreneurial Research (JEPER), vol.

2, no. 3, pp. 1-7.

Lavinsky, D 2014, ‘How to Increase Conversion Rates’, Forbes, 18 March, viewed 9 May

2016, <http://www.forbes.com/sites/davelavinsky/2014/03/18/how-to-increase-

conversion-rates/#4bb87eab21c3>.

13

Mohsen, Z.A, Ali, M & Jalal, A 2011, ‘The Significance of Knowledge Management

Systems at Financial Decision Making Process’, International Journal of Business

and Management, vol. 6, no. 8, pp. 130-142.

Omotayo, F.O 2015, ‘Knowledge Management as an important tool in Organisational Management:

A Review of Literature’, Library Philosophy and Practice, 4th October Spring, pp. 1-23.

Patel, S 2014, ‘Forget About Website Traffic -- Focus On Conversions’, Forbes, 24 March, viewed 9

May 2016, <http://www.forbes.com/sites/theyec/2014/03/24/forget-about-website-traffic-

focus-on-conversions/#6060dec27c87>.

Reeves, C. n.d., ‘ERP Build or Buy’, Gabler Resources for Entrepreneurs, viewed 12 May 2016,

<http://www.gaebler.com/ERP-Build-or-Buy.htm>.

Schiff, JL 2015, ‘IT and security experts discuss the leading causes of security breaches and what

your organization can do to reduce them’, CXO Media Inc, 20 January, viewed 10 May 2016,

<http://www.cio.com/article/2872517/data-breach/6-biggest-business-security-risks-and-

how-you-can-fight-back.html>.

Setende, H 2012, ‘Difference, advantages and disadvantages between in-house development IT

systems and industry standard ERP system’, Academia, viewed 11 May 2016,

<https://www.academia.edu/4865003/Differences_advantages_and_disadvantages_between_i

n-house_development_IT_systems_and_industry_standard_ERP_system>.

Shaoolian, G 2014, ‘5 Ways to Improve Your Website’, Fast Company, 29 April, viewed 9 May

2016, <http://www.fastcompany.com/3029787/5-ways-to-optimize-your-businesss-online-

presence>.

Sweney, M 2013, ‘BBC Told to Improve Local News’, The Guardian, 21 May, viewed 9 May 2016,

<http://www.theguardian.com/media/2013/may/20/bbc-online-local-news>.

Vernon, M 2004, ‘Top five threats’, Computer Weekly, April, viewed 11 May 2016,

<http://www.computerweekly.com/feature/Top-five-threats>.

Washenko, A 2015, ‘How to Avoid 5 Common Social Media Problems’, SproutSocial, 13 June,

viewed 9 May 2013, <http://sproutsocial.com/insights/social-media-marketing-problems/>.

Whittle, S 2008, ‘The top five internal security threats’, ZD Net, 10 March, viewed 10 May 2016,

<http://www.zdnet.com/article/the-top-five-internal-security-threats/>.

14

Wilkinson, J 2013, ‘Buyer Bargaining Power (One of Porter’s Five Forces)’, The Strategic CFO, 23

July, viewed 10 May 2016, <http://strategiccfo.com/buyer-bargaining-power-one-of-porters-

five-forces/>.

9.0 APPENDIX

Appendix 1: Projected Number of Permits from 2015 - 2017

Appendix 2: Department Revenue Projections

15

Fee Inflation 5%Application Growth -10%

Initial Sensitivity table

Appendix 3: Initial Sensitivity Table

Appendix 4: Revenue by Applicant Pivot Chart

16

Forecasts for Task C

Fee ApplicationsRevenue Fee ApplicationsRevenue Fee ApplicationsRevenueHD1 Waste Disposal Health 81.80$ 2 163.60$ 98.16$ 2 157.06$ 117.79$ 1 150.77$ HW1 Water Testing Health 58.50$ 1 58.50$ 70.20$ 1 56.16$ 84.24$ 1 53.91$ HS1 Sewerage Health 429.50$ 4 1,718.00$ 515.40$ 3 1,649.28$ 618.48$ 3 1,583.31$ RT1 Govt Road Access Roads 625.00$ 5 3,125.00$ 750.00$ 4 3,000.00$ 900.00$ 3 2,880.00$ RT2 Traffic Control Roads 450.30$ 5 2,251.50$ 540.36$ 4 2,161.44$ 648.43$ 3 2,074.98$ RT3 Temp Road Closure Roads 1,234.50$ 2 2,469.00$ 1,481.40$ 2 2,370.24$ 1,777.68$ 1 2,275.43$ BH1 Temp Fencing, Site ShedsBuilding 126.30$ 16 2,020.80$ 151.56$ 13 1,939.97$ 181.87$ 10 1,862.37$ BS1 Tower Crane Building 1,162.60$ 9 10,463.40$ 1,395.12$ 7 10,044.86$ 1,674.14$ 6 9,643.07$ BC1 6 mth Temp Parking Building 2,300.00$ 4 9,200.00$ 2,760.00$ 3 8,832.00$ 3,312.00$ 3 8,478.72$

Totals 48 31,469.80$ Totals 38 30,211.01$ Totals 31 29,002.57$

FORECAST 2016 FORECAST 2017Permit Code Permit Type Department 2015

Appendix 5: Revenue by Permit (Task C)

Fee Inflation Rate 20%Application Growth Rate -20%

New Sensitivity Table 1

Appendix 6: New Sensitivity Table

Appendix 7: Revenue by Department

Lower Balance Upper Balance$0.00 $1,999.00 Low

$2,000.00 $7,499.00 Average$7,500.00 $19,999.00 Good

$20,000.00 Excellent

RevenueStatus

Appendix 8: Debt Status Lookup

17

Department 2015 FORECAST 2016 FORECAST 2017Applications Revenue Status Applications Revenue Status Applications Revenue Status

Health 7 1,940.10$ Low 6 $1,862.50 Low 4 1,788.00$ LowRoads 12 7,845.50$ Good 10 $7,531.68 Good 8 7,230.41$ AverageBuilding 29 21,684.20$ Excellent 23 $20,816.83 Excellent 19 19,984.16$ GoodTotals 48 31,469.80$ 38 $30,211.01 31 29,002.57$

Task C: Forecasts and Applications

Health Roads Building TOTAL2015 $1,940.10 $7,845.50 $21,684.20 $31,469.802016 $2,037.11 $8,237.78 $21,282.45 $31,557.332017 $2,138.96 $8,649.66 $20,925.56 $31,714.18

YEARS Revenue by Department (INITIAL)

Appendix 9: Revenue forecast with Initial Sensitivity Table

Health Roads Building TOTAL2015 $1,940.10 $7,845.50 $21,684.20 $31,469.802016 $1,812.72 $8,124.24 $20,016.12 $29,953.082017 $1,556.78 $8,200.66 $18,487.58 $28,245.02

YEARS Revenue by Department (NEW)

Appendix 10: Revenue forecast with New Sensitivity Table

Health Roads Building TOTAL2015 7 12 29 482016 7 12 26 452017 7 12 24 43

Applicant Number (INITIAL)Years

Appendix 11: Application Forecast with Initial Sensitivity Table

Health Roads Building TOTAL2015 7 12 29 482016 6 10 23 392017 5 8 18 31

Applicant Number (NEW)Years

Appendix 12: Application Forecast with New Sensitivity Table

18