ANDREW RICHARDS49 Bryn Hyfryd, Johnstown, LL14 1PR

Tel: 01978 840975Mob: 07808 653216

Email: barichards@rocketmail.com PROFILE

An exceptionally, talented, experienced and successful individual. With the proven capability to drive organisations forward, frequently exceeding targets and meeting company objectives. A highly skilled individual with a broad spectrum of skills and a wealth of “hands on” and management experience through to Director level. With techniques to enhance productivity and profitability through excellent relationship building with employees and customers. A natural leader / committed team player with strategic and operational expertise with a passion to succeed. A “can do” ethos and a unique willingness to participate at any level.

KEY SKILLS AND EXPERTISE

● Electrical, Mechanical, Air Conditioning,

Pneumatic, Desk Top Publishing, Training

● Management (Service Engineer to Director Level)

● Aftersales, Training, Product Evaluation /

Testing / Implementation / Demonstration

● Best National Service Support Network (in

sector)

● Enabling Enhanced Performance and Working

with Sales to Increase Revenues

● Build and Maintain Client Relationships

● Adobe Photoshop / Illustrator / Pagemaker

● MS Word / Excel / Powerpoint / Frontpage

● Service, Stock, Engineer Parts Management

● Enhancing Profitability

● Target Driven

● Project Management

● Extensive Employee Management Experience

● Operational Management

● Multiple Manufacturer Relationships

● Customer Focused

● Actively Promote Employee Knowledge and Skills

● Multi-Site External Engineer Experience

● Passionate to succeed

EXPERIENCE

Feb 2014 – To Present Technical Director – Original Ltd (Ex Division of Autoclimate Ltd) Key Achievements:

● Direct responsibility for all Technical and Aftersales activity● Implementing training, work process and procedures ● Evaluate and implement new product integration (Sales Product knowledge, Service support,

Stock Control etc)● Observing and implementing proven frameworks to improve communication, customer service

and revenue ● Design and develop a mobile compressed air system and integrate into LCV platforms● Carry out in-field inspections and resolve technical issues with customers

Apr 2013 – Feb 2014 Head Of Engineering – Autoclimate Ltd

Key Achievements:● Maintained full operational control and motivation of staff for continued productivity and

profitability● Maintained and ensured an exceptional customer service was delivered, successfully retaining

relationships and managing any issues through to resolution.● Built and maintained excellent vehicle manufacturer and multi-national company relationships.● Maintained and enhanced a worldwide client base.● Develop and resolve technical issues relating to electrical and pneumatic systems.

1998 – April 2013 Technical Service Manager – Autoclimate Ltd

Key Achievements:

● Develop with DEFRA, IMI & C&G the Mobile Air Conditioning qualification to meet requirements of EU Reg 307/2008

● Increase sales revenue circa £1m via above mandatory qualification for MAC Technicians● Develop a mobile compressed air system used by customers such as ATS etc● Develop a national service network of 11 engineers supporting SPX Robinair ● Assist and train Kwik Fit and ATS implementing their air conditioning recharge programme● Develop and deliver OEM training courses for Mitsubishi, Porsche and Caterpillar● Create and implement a Tools/Knowledge/Process approach● Create and maintain a warranty returns process● Evaluate new products/service & sales training● Create a full 6 module training programme inc 349 page manual and accompanying

presentations ● Create technical point of sale material

1996 – 1998 Field Service Engineer – Autoclimate Ltd

Key Achievements:● Set up and maintain a technical services department handling technical queries and resolving

customer issues ● Developed a the first AC refrigerant database of over 3500 vehicles● Developed a unique AC diagnostic program now standard on many RMS● Part of a market leading nationwide service engineer network● With in-depth product knowledge and hands on experience working with the Manufacture to

develop new products● Quickly learn technical knowledge of product and develop a training program for sales staff

and new technical employees

1994 – 1996 Installation Auditor / Special Projects – Tracker Network UK

Key Achievements:● Work with various Police forces utilising Tracker Network UK Technology● Install/audit and train on Tracker Network UK products● Maintain and build existing customer base

1994 – 1996 Owner - ARAE

Key Achievements:● Develop and maintain local customer base

● Develop and promote “Immobiliser” brand● Set up and successfully ran start up business

1990 – 1994 Lex Automotive - Apprentice

QUALIFICATIONS AND PROFESSIONAL TRAINING

Professional Training

Qualified Refrigerant Handling Qualification AssessorQualified Refrigerant HandlerC&G Mechanical and Electrical EngineeringBosch AutomotiveVarious Manufacturers Courses and Seminars

Qualifications

1981 – 1986 GSEs including Mathematics and English – Ysgol Rhiwabon

ADDITIONAL INFORMATION

Licence: Full and clean car, motorcycle and HGV driving licence

Interests: Rugby, Mechanical Engineering, DIY, Gardening, Walking, Technology, Web Design