ANDREW RICHARDS49 Bryn Hyfryd, Johnstown, Wrexham,LL14 1PR

Tel: 01978 840975Mob: 07808 653216

Email: barichards@rocketmail.com PROFILE

An exceptionally, talented, experienced and successful individual. With the proven capability to drive organisations forward, frequently exceeding targets and meeting company objectives. A highly skilled individual with a broad spectrum of skills and a wealth of “hands on” and management experience through to Director level. With techniques to enhance productivity and profitability through excellent relationship building with employees and customers. A natural leader / committed team player with strategic and operational expertise with a passion to succeed. A “can do” ethos and a unique willingness to participate at any level.

KEY SKILLS AND EXPERTISE

● Electrical, Mechanical, Air Conditioning,

Pneumatic, Desk Top Publishing, Training

● Management (Service Engineer to Director Level)

● Aftersales, Training, Product Evaluation /

Testing / Implementation / Demonstration

● Best National Service Support Network (in

sector)

● Enabling Enhanced Performance and Working

with Sales to Increase Revenues

● Build and Maintain Client Relationships

● Adobe Photoshop / Illustrator / Pagemaker

● MS Word / Excel / Powerpoint / Frontpage

● Service, Stock, Engineer Parts Management

● Enhancing Profitability

● Target Driven

● Project Management

● Extensive Employee Management Experience

● Operational Management

● Multiple Manufacturer Relationships

● Customer Focused

● Actively Promote Employee Knowledge and Skills

● Multi-Site External Engineer Experience

● Passionate to succeed

EXPERIENCE

Feb 2014 – August 2015 Technical Director – Original Ltd (Ex Division of Autoclimate Ltd) Key Achievements:

● Direct responsibility for all Technical and Aftersales activity● Liaise with key customers regarding technical and service issues● Implementing training, work process and procedures ● Evaluate and implement new product integration (Sales Product knowledge, Service support,

Stock Control etc)● Observing and implementing proven frameworks to improve communication, customer service

and revenue ● Design and develop a mobile compressed air system and integrate into LCV platforms● Carry out in-field inspections and resolve technical issues with customers● Develop and deliver all company product training.

Apr 2013 – Feb 2014 Head Of Engineering – Autoclimate Ltd

Key Achievements:● Maintained full operational control and motivation of staff for continued productivity and

profitability● Maintained and ensured an exceptional customer service was delivered, successfully retaining

relationships and managing any issues through to resolution.● Built and maintained excellent vehicle manufacturer and multi-national company relationships.● Maintained and enhanced a worldwide client base.● Develop and resolve technical issues relating to electrical and pneumatic systems.

1998 – April 2013 Technical Service Manager – Autoclimate Ltd

Key Achievements:

● Develop with DEFRA, IMI & C&G the Mobile Air Conditioning qualification to meet requirements of EU Reg 307/2008

● Increase sales revenue circa £750k via above mandatory qualification for MAC Technicians● Develop a mobile compressed air system used by customers such as ATS etc● Develop a national service network of 11 engineers supporting SPX Robinair product● Assist and train Kwik Fit and ATS implementing their air conditioning recharge programme● Develop and deliver OEM training courses for Mitsubishi, Porsche and Caterpillar● Create and implement a Tools/Knowledge/Process approach● Create and maintain a warranty returns process● Evaluate new products/service & sales training● Create a full 6 module training programme inc 349 page manual and accompanying

presentations ● Create technical point of sale material ● Delivery of training to Caterpillar in Africa

1996 – 1998 Field Service Engineer – Autoclimate Ltd

Key Achievements:● Set up and maintain a technical services department handling technical queries and resolving

customer issues ● Developed the first AC refrigerant database of over 3500 vehicles● Developed a unique AC diagnostic program now standard on many RMS units● Part of a market leading nationwide service engineer network● With in-depth product knowledge and hands on experience working with the Manufacture to

develop new products● Quickly learn technical knowledge of product and develop a training program for sales staff

and new technical employees

1994 – 1996 Installation Auditor / Special Projects – Tracker Network UK

Key Achievements:● Work with various Police forces utilising Tracker Network UK Technology● Install/audit and train on Tracker Network UK products

1989 – 1994 Lex Automotive – HGV Electrical Apprentice

1988 – 1989 Vale of Llangollen Tours – PSV Mechanic

QUALIFICATIONS AND PROFESSIONAL TRAINING

Professional Training

Qualified City & Guilds Refrigerant Handling Assessor

City & Guilds Refrigerant Handling for Servicing Mobile Air Conditioning Systems

City & Guilds 381 Mechanical Engineering Engines – Distinction

Chassis Components – Distinction

City & Guilds 381-Electrical EngineeringMotor Vehicle Service Reception – Distinction Electrical Auxiliaries – Distinction General Technology - DistinctionElectrical components and Instruments – CreditDiagnostic Techniques (Engines) – CreditElectronics & Microprocessor Applications - CreditVehicle Electricians A – CreditVehicle Electricians B - CreditFuel injection Equipment (C.I Engines) Pass

Certificate of Competence in Road Transport – Module A (National Core)

Institute of the Motor Industry – Certificate of Management

Institute of the Motor Industry – Licentiate Automotive Engineer

Bosch Automotive - Essential Electronics Advanced

Bosch Automotive - Engine Management

Bosch Automotive – Gasoline Engine Emissions Analysis

Various Product/Manufacturer Courses and Seminars

Health & Safety Manual Handling

Qualifications

1983 – 1988 GSEs including Mathematics and English – Ysgol Rhiwabon 1988 – 1989 Mechanical Engineering – NEWI Wrexham1989 – 1992 Electrical Engineering – South Cheshire College1992 – 1993 Business Studies, Management, Automotive Foundation Law – South Cheshire College

ADDITIONAL INFORMATION

Licence: Full and clean car, motorcycle and HGV driving licence

Interests: Rugby, Mechanical Engineering, DIY, Gardening, Walking, Technology, Web Design