andrew bird: better connected live 2016

Download ANDREW BIRD: Better Connected Live 2016

Post on 12-Apr-2017

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  • Reconfiguring the Digital Platform to Deliver Service ImprovementAndrew Bird CIWMNewcastle under LymeBorough Council

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    There will be an opportunity to ask questions at the end.

  • IntroductionWaste Collection Authority with 56,000 households. Mixture of dense urban & very rural.Currently undergoing major service change, involving in-sourcing of collection service, and processing our own recycling materials for sales direct to re-processors.Service needs to save 0.5 million a year from its revenue budget = 16%

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    Taking part in the Kerbside recycling service is a good way to get your children to recycle. If your children grow up around you recycling they are much more likely to recycle themselves, them pass the behavior to their kids, and so on and so on.A lot of people have actually started recycling due to the Pester Power of their children as they hear about it everywhere on TV, on the Internet, in School, and are much more aware of Environmental responsibility than their parents generation.

  • Route OptimisationMonitoring actual routes against planned routes allows the optimisation parameters to be continuously improved RouteSmart used by NBC for the last five years.Bartec selected as in-cab and link to Councils CRM system. Bartec links to RouteSmart so rounds can be kept as efficient as possible, taking account of new developments. NBC = 5,000 more homes in the next five years.

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    Why do we separate our waste in Newcastle?ContaminationSustainabilityCost Storage

  • In-Cab System Overview

    Immediate info at control centreCustomer enquiriesVehicle messagesEfficient use of Recycling OfficersAutomatically informed of events (contamination etc)Household-level participation reportingRequests for new bins etcBin checksReducing round errorsassisted collections, recalls, traffic information etcImproved controller infoNon-presentation, contamination, bins lifted, position, statusRound updates in real timeNew entitlements (assisted collections etc), bin deliveries, new housesRound analysis and routing

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  • In-Cab Terminal

    In-Cab Terminal Our RequirementsProven in hundreds of trucks running every dayRobust touch-screenExperienced, high-quality installations compliant with VOSA regulationsRemote diagnostics, admin and supportOff-line workingInterface options, weighing & camera systems,

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  • Driver Sign-in

    Driver sign-inStart of day vehicle checkSelect round for the dayEnd of day vehicle check

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  • Vehicle Check

    Traffic light systemReport Major and Minor defectsMajor defects reported prevent a Work Pack being selectedDefect report generated for work shopStart of Day and End of Day checks

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  • Standard Domestic Collections View

    The cab computer shows crews key information such as:Assisted collectionsMultiple binsPreviously missed binsHazards

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  • Reporting Exception Events

    Crews can select one or more premises to record information about.Data from the truck immediately updates the back-office application.

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  • Reporting Sub-Events

    Sub-events can also be reported, for example the type of contaminants. Multiple sub-events are also supported.

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  • Collective Core System

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  • Work Packs & Progress View

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  • Results So Far 40% reduction in missed binsOver 200 illegal bins removed in first two months.150 Assisted Collections Challenged.

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  • Challenges in Introduction Dont under estimate the time for implementationEffective Change Management approach neededPlenty of training 1 to 1 for Drivers & SupervisorsEffective training for Customer Service AgentsEnsure issues being reported are acted upon, this builds confidence in the users.Take away mobile phones !Ensure round information is up to date and kept that way

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  • Thank YouQuestions ?

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    There will be an opportunity to ask questions at the end.

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    Taking part in the Kerbside recycling service is a good way to get your children to recycle. If your children grow up around you recycling they are much more likely to recycle themselves, them pass the behavior to their kids, and so on and so on.A lot of people have actually started recycling due to the Pester Power of their children as they hear about it everywhere on TV, on the Internet, in School, and are much more aware of Environmental responsibility than their parents generation.

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    Why do we separate our waste in Newcastle?ContaminationSustainabilityCost Storage

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