ANDREA CALDWELL

214-697-2353 ANDREACALDWELL4@GMAIL.COM

SummaryA highly skilled, attentive customer service professional with extensive experience in claim handling and adjustments/settlements. A problem solver who performs high volume, quality work. Motivates and inspires others, reaching out and developing my peers to perform their duties with greater aptitude.

Possesses excellent communication and organizational skills. Works well as an individual contributor as well as a team player who performs multiple tasks simultaneously. Enjoys the challenge of winning over customers. People-oriented and resourceful, finds the good in most situations. Loyal to the employer, always willing to go the extra mile. Applies flexibility, a positive attitude, dependability, and team spirit to elevate departmental performance and business success.Work of experience Esurance Insurance CompanyJanuary/2013 to April/2015Auto Claims Adjuster

Responsible for providing prompt service for first and third party customers while exercising analytical abilities to determine liability and exposures needed for appropriate handling. Obtain and analyze facts of loss, send necessary correspondence as it relates to the claim and department of insurance regulations. Monitor and update information at various stages of the claims and repair process to ensure expeditious service, using Esurance systems to properly document files and process claims. Identify and transfer total loss features to the Total Loss Unit for settlement and handling. Identify referrals, completing proper summaries and forwarding files to subrogation for collection in a timely manner.

Pilot/Catastrophe Management SolutionsJuly/2011 to December/2011 - contractOctober/2012 to December/2012 - contractAdjuster Assistant/Team Lead

Responsible for contacting customers to provide adjusters contact information and claim number as well as exporting insurance adjusters pending claim volume. Research prior claims and export data onto an excel spreadsheet to streamline adjusters daily appointments and assist in achieving metric results. Capable of effectively managing my time while ensuring customer service initiatives were met. Also provided assistance with training new associates, time keeping and updating productivity reports to ensure corporate standards and procedures were in compliance.

Q-Temps/Hertz Claims ManagementApril 2012 to September 2012 - contractFNOL Examiner

Responsible for reviewing incoming documents for completeness and legibility to determine if information provided can assist in opening a new claim, updating an existing claim or if the information will should be returned to the renting location to rectify and resubmit. Ensure all files were opened with proper disposition to determine if the file was a 1st Party or 3rd Party.

Allstate Insurance CompanyMarch/1998 to January/2011Senior Subrogation Specialist

Responsible for setting up claims and collecting subrogation dollars from various insurance carriers. Excellent customer service, time management, flexibility and the ability to work in a fast paced environment were essential in this role. I worked dual roles and spent much of my day on the phone with customers ensuring positive relationships were maintained.education1985/1989 A. Maceo Smith High School Dallas/TX - Diploma1989/1990 El Centro Community College Dallas/TX

licensureAdjuster 1 Casualty License