and best in class r&d cable solutions driving … · this manual applies to all prysmian cables...

February 2016 Edition

QUALITY MANUAL

PRYSMIAN CABLES & SYSTEMS FRANCE

DRAKA COMTEQ FRANCE

AND BEST IN CLASS R&D CABLE SOLUTIONS DRIVING INNOVATION PLATEFORM ENHANCE CUSTOMER SERVICE

TODAY’S OPPORTUNITIES, TOMORROW’S POSSIBILITIES

This document (and all of the photos and information) is the property of Prysmian Group in France. It shall not be reproduced or disclosed in

whole or in part without the latter’s authorization.

The official language of the Quality Manual of Prysmian Group in France is French. In case of dispute, French must necessarily be considered as

the reference version.

CONTENTS

PRYSMIAN GROUP, LINKING THE FUTURE 1 PRYSMIAN GROUP IN FRANCE, THE CABLE BY EXCELLENCE 2 PRYSMIAN GROUP IN FRANCE, THE CABLE BY EXCELLENCE 2 1. POLITICY AND WORK ENVIRONMENT 3 2. SCOPE OF APPLICATION 4 3. MANAGEMENT SYSTEM 19 4. DESCRIPTION OF PRYSMIAN FRANCE QUALITY MANAGEMENT SYSTEM PERIMETER & ITS MAIN PROCESSES 29 5. RESPONSABILITY, AUTORITY AND COMMUNICATION 33 6. IDENTIFICATION AND TRACABILITY 37 7. MEASURE, ANALYSIS AND IMPROVEMEN 38 8. DOCUMENTATION 39 9. RAMS ET LCC 42 10. ORGANISATIONAL CHART 43

│1

PRYSMIAN GROUP, LINKING THE FUTURE

PRYSMIAN Group is N°1 for the solutions of cabling in the sectors of

telecommunications and the energy, with leader's position in the sectors of the

high technology and markets were directed to the innovation.

Hardly of its presence on 5 continents, PRYSMIAN Group operates thanks to two

of the strongest and most respected brands worldwide

It developed its vision which is to believe in the effective, efficient and

sustainable supply of energy and information as a primary driver in the

development of communities.

It gave for mission to provide its customers worldwide, superior cable solutions

based on state-of-the-art technology and consistent excellence in execution while

respecting its values which are the excellence, the integrity and the

understanding. This translates by a growth and a sustainable profit.

PRYSMIAN Group proposes to its customers a set of solutions of cabling for the

energy for applications such as the power distribution, the industry, the

construction and the infrastructures but also of high-end solutions of cabling for

the Telecom activity going of the telecommunication solution to optical fibers

until the multimedia solution.

Offer the best service to its customers

PRYSMIAN Group helps its customers to make the world of tomorrow a better

world by supplying them highly innovative solutions which allow them to take up

their future challenges. PRYSMIAN Group creates these vital connections which

guarantee that the energy and the information are transported everywhere, in an

effective and efficient way. In brief, it links the future thanks to:

A leading technology in all the key sectors and the capacities R&D

(Research and Development) offering the best quality,

A support for the global public networks in the development of more

intelligent and more ecological electricity networks,

A vast offer of products,

The most effective platforms to improve the service to the customers.

│2

PRYSMIAN GROUP IN FRANCE, THE CABLE BY

EXCELLENCE

Prysmian Group comprises companies in France: Prysmian Cables & Systems

France SAS (PCSF), DRAKA COMTEQ France SAS, DRAKA Paricable, and DRAKA

FILECA SAS.

Subsidiary of a Group present in all five Continents and leader in its domain,

Prysmian manufactures electrical cables - from very high voltage to low voltage,

for terrestrial, marine and overhead applications plus a wide range of

accessories. Moreover, the company is the leader in various turnkey underground

and undersea cable projects.

Considered as a leading manufacturer of fibre optic and telecommunications

cables, Prysmian supplies an exhaustive range of advanced technology products

for the telecoms industry: fibre optics (G 651, G 652, G 655), optic cables, the

Sirocco blown fibre system, copper conductor cables, data cables and connectors

(FTTH, etc.).

Prysmian France offers a range of Energy and Telecom solutions irrespective of

the sector of application and for all sales channels (distributors, installers or

users).

Innovation in a high added value business

Thanks to materials, product design and manufacturing process Research and

Development, Prysmian offers a wide range of standard or special products for

applications as varied as they are diverse.

Prysmian is also the leader in the domain of special cables for critical applications (resistance to

mechanical stress, temperature, chemicals, nuclear radiation) in application domains such as

railways, petrochemicals, nuclear, marine and photovoltaic sectors.

1. AMFREVILLE 7. ANGY 2. GRON 8. STE GENEVIEVE 3. PARON 9. CALAIS 4. CHARVIEU 10. CHAVANOZ 5. XOULCES 11. DOUVRIN 6. NEUF PRE

PRYSMIAN GROUP IN FRANCE, THE

CABLE BY EXCELLENCE

│3

1. POLITICY AND WORK ENVIRONMENT

The policy established by Top Management is based primarily on listening to our customers.

It is well-adapted for Prysmian Group in France purposes and consistent with the Prysmian Group Policy and the budget (Management Plan).

A feature of the policy is creating a work environment not limited simply to compliance with the law but also, mindful of staff safety and health involved the Plants of Prysmian

Group in France while ensuring product conformity and an appropriate environment.

Prysmian Group’s Quality Policy

Extract from the Prysmian Quality Management System (PQMS) Manual

│4

2. SCOPE OF APPLICATION

2.1. GENERALS

We differentiate two perimeters Quality:

Prysmian Group in France

Legal perimeter composed of companies Prysmian Cables & Systems France SAS, Draka Paricable, Draka FILECA SAS and Draka Comteq France SAS.

Prysmian France Quality Management System (PFQMS)

Scope of multi-site certification according to ISO 9001 standard for Amfreville, Calais, Charvieu, Chavanoz, Gron Accessories, Gron Cables, Paron Montage, Neuf Pré, Paron

Cable and Xoulces Plants.

And according to IRIS standard for Paron Cable plant.

This Manual describes the Quality Management System of Prysmian France Quality Management System perimeter which seeks, through deployment of the measures described,

to:

Demonstrate its capacity regularly to supply products conform to customer expectations which satisfy the applicable legal and regulatory requirements,

Increase customer satisfaction.

All Management processes and Support processes are certified according to ISO 9001 standard.

All sites of Prysmian France Quality Management System perimeter are certified according to ISO 9001 standard.

The Paron Cable plant, Management processes and Support processes are also certified according to the IRIS standards.

The manufacturing plants laboratories at Charvieu, Xoulces and Paron are SWMTL (Surveillance Witnessed Manufacturer’s Testing Laboratory) approved according to NF EN

ISO/CEI 17025 standard restricted to PD14.

Laboratories RL1-RX and RL2 are accredited according to standard NF EN ISO/CEI 17025.

The Gron, Calais, Paron, Amfreville, Sainte Geneviève and Xoulces plants are certified according to OHSAS 18001 standard.

All sites of Prysmian France Quality Management System perimeter are certified according to ISO 14001 standard.

2.2. SCOPE OF APPLICATION

This Manual applies to all Prysmian Cables & Systems France and Draka Comteq France (Calais Plant) activities for the design, development, production, marketing, sale,

shipping, assembly and installation of connection cables and equipment’s for the energy and telecommunications sectors.

See pages 22 and 23

│5

2.3. REFERENCE DOCUMENTS AND STANDARDS

NF EN ISO 9001 version 2008,

IRIS version 02 (International Railway Industry Standard),

NF EN ISO/CEI 17025 limité au PD14 (Permanent Document 14),

Prysmian Group Quality Management System Manual – QM-DQ-QS-001

2.4. INTRODUCTION TO THE COMPANIES OF PRYSMIAN FRANCE QUALITY MANAGEMENT SYSTEM PERIMETER

2.4.1. PRYSMIAN Group in France (10 manufacturing plants) historic

Draka Comteq France

Société Industrielle Acquisition par les Acquisition par

des téléphones Câbles de Lyon Alcatel Câble France

Prysmian Energie Cables & System

Prysmian Telecom Cables & System

CEAT CGF Filergie

Cables Pirelli

1930 1985

1989

1949

2005

1890 1935 1991

2004

Prysmian Group

en France 2011

Draka Comteq : 2 sites de production

PCSF : 8 sites de production

Canalisation Electrique Et Câblerie De Grammont Tréfimétaux Treficable Pirelli

1893 1962 1980

│6

2.4.2. PRYSMIAN Cables & Systems France SAS

Headquarters

23 Avenue Aristide Briand

Paron – BP 801

89108 SENS Cedex

France

SIRET Company Register No: 482 324 449 00024

SIREN Company Register No: RCS Sens 482 324 449 00024

Intra-Community VAT No: FR 92 095 750 311

Place of registration: Sens

APE / NAF code No: 2732 Z (Manufacture of other electronic and electric wire and Cables)

6420 Z (Holding company activities)

Date founded: 1929 TLH -> 1980 TREFIMETAUX -> 2005 Prysmian Cables & Systems -> 2011 Prysmian Group

Company headcount: 1 100 staff members

│7

Paron manufacturing plant (89)

19 Avenue de la Paix

BP 712

89107 SENS Cedex

PRODUCTS

Paron Câbles

Data transmission cables and special halogen

free cables

Special Low Voltage industrial cables

BTA, BTB, HTA special cables and BTB industrial

cables

AWARDS BY MAJOR CONTRACTORS

ALSTOM

BOMBARDIER

ERDF / EDF

RATP

SNCF

SIEMENS

DCNS

POMA

AREVA

THALES

SPIE

EANDIS

REXEL

CEGELEC

ROLLS ROYCE

MAIN TRADEMARK LICENCES

(PRODUCTS)

USE < HAR >

NF-USE

Bureau Veritas

TÜV

Atelier câbles spéciaux - Assembleuse

Extrusion line

│8

Laying the 1st 400 kV link - Saint Avold (2009)

PRODUCTS

Paron Montage

Installation and connection of High Voltage and

Very High Voltage lines


METROPOLIS CUSTOMERS

ERDF / EDF

RTE

EXPORT CUSTOMERS

AREVA CEGELEC FORCLUM SIEMENS INEO ETDE POWER-ALSTOM STEG SONELGAZ ONEE GECOL TERNA


(PRODUCTS)

/

Connection of 2 cable lengths 320 kV direct current - INELFE (2015)

│9

Gron manufacturing plant (89)

Zone industrielle Route du Port au Vin

BP 316

89103 SENS Cedex

PRODUCTS

Gron Câbles

HTA, HTB energy transport cable and HTA, HTB

special cables


ERDF

TERNA

RTE

EANDIS

KARHAMAA

SNCF

RATP

ENEL

IBERDROLA

HYDROQUEBEC

STEG

TenneT

INELFE

ADWEA

TEIAS


(PRODUCTS)

VDE

Cable stranding

│10

PRODUCTS

Gron Accessoires

Network components (joint boxes, branch, Low

and Medium Voltage terminations)


ERDF

SPIE

FINEO

AREVA

EANDIS

SCHNEIDER

EON

ENEL

ENDESA

CON EDISON

HYDROQUEBEC


(PRODUCTS)

/

Network components example

│11

IrisTech cable sheathing

Charvieu Manufacturing Plant (38)

BP 68

38232 PONT DE CHERUY Cedex

PRODUCTS

Low Voltage domestic and industrial cable


REXEL

SONEPAR


(PRODUCTS)

USE < HAR >

NF-USE

│12


(PRODUCTS)

/


COPPER & OPTICAL CABLES

ORANGE

KPN

HIGHWAYS AGENCY (UK)

SONATEL (Sénégal)

COTE d'IVOIRE TELECOM

(Côte d'Ivoire)

MAURITIUS TELECOM (Ile Maurice)

CONNECTIVITY

ORANGE

FREE

Chavanoz Manufacturing Plant (38)

Route de la plaine

BP 72

38232 PONT DE CHERUY

PRODUCTS

Copper telecommunications cables and Optical

cables, Connectivity

Copper telecommunication cable stranding

│13

Packaging process

Xoulces Manufacturing Plant (88)

Zone Industrielle Le Plein de Xoulces

88310 CORNIMONT

PRODUCTS

Low voltage domestic flexible cables


Groupe SEB

BOSCH

BSH (Bosch Siemens Hausgeräte)

FAGOR BRANDT

MAKITA

SOMFY

DE LONGHI

CCE

C2E


(PRODUCTS)

USE < HAR >

KEMA KEUR

VDE

│14

Neuf Pré Manufacturing Plant (88)

7 route du Lac des Corbeaux

88250 LA BRESSE

PRODUCTS

Network components (joint boxes, branch, Low

and Medium Voltage terminations, airport

signalling)


ERDF

RTE

ADP

SNCF


(PRODUCTS)

/

Molding press

│15

Amfreville manufacturing plant (76)

1 rue François Mitterrand

76920 AMFREVILLE-la-MIVOIE

PRODUCTS

Low voltage electrical overhead and

underground branch connection, power

distribution and industrial cables


ERDF

EANDIS


(PRODUCTS)

NF-USE

Aluminium wire drawing machine

│17

2.4.3. DRAKA Comteq France SAS

Headquarter

23 Avenue Aristide Briand

Paron – BP 801

89108 SENS Cedex

France

SIRET Company Register No: 393 525 993 00522

SIREN Company Register No: RCS SENS 393 525 993

Intra-Community VAT No: FR 12 393 525 993

Place of registration: Sens

APE / NAF code No: 2731 Z (Fabrication de câble et fibres optiques)

Date founded: 1890 Société industrielle des téléphones -> 2004 Draka Comteq France ->2011 Prysmian Group

Company headcount : 448 staff members

│18


(PRODUCTS)

Orange

Free

ETC Numericable,

SFR

Optical fiber cable production unit


France Telecom - Orange

Free

ETC

Calais manufacturing plant (62)

114 rue de Chateaubriand

BP 194

62104 CALAIS Cedex

Headcount: 97 staff members

Production in 2015: 3 099 482 Km de fibres

PRODUCTS

Optical fibers telecommunication cables

│19

3. MANAGEMENT SYSTEM

3.1. GÉNÉRALS

Based on the PDCA (Plan, Do, Check, Act) continuous improvement cycle, the Quality Management System is updated

according to the requirements of ISO 9001, NF EN ISO/CEI 17025 limited to PD14 and IRIS standards.

This Manual describes the main provisions of the Quality Management System and processes of Prysmian France Quality

Management System perimeter.

It incorporates processes necessary for the control and improved efficacy of the Quality Management System.

There is a pilot for each process who is responsible for:

Organising and analysing its deployment with the persons concerned,

Guaranteeing its updating,

Defining the indicators and following them up,

Proposing improvements.

3.2. SCHEDULING QMS

The QMS is programmed in the context of management processes:

Process "Top Management Responsibility - PCSF DQ PR 550 001",

Process "Measuring, Analysis and Improvement - PCSF DQ PR 800 001",

Process "Management of QMS - PCSF DQ PR 400 001".

3.3. REPRESENTATION OF THE QMS

In relation to the Prysmian France Quality Management System perimeter organization explained at point 4. Description of Prysmian France Quality Management System perimeter

& its Main Processes:

Process mapping,

Macro-process interactions,

Quality perimeters,

Interactions of activities between the Customer relations and Product manufacture processes for the IRIS perimeter.

See following pages

Top Management

Responsability

Ressources Management

Product Manufacturing

Measurement, analysis and improvement

│20

3.3.1. Process mapping

Prysmian France Quality Management System (PFQMS) PROCESS MAPPING

CU

STO

MER

REQ

UIR

EM

EN

TS

CU

STO

MER

SA

TIS

FA

CTIO

N

SUPPORT PROCESS

Design & Development Human

ResourcesProcurement

Management Control Metrology

MANAGEMENT PROCESS

Top Management responsibility

Measurement, Analysis and Improvement

Management of QMS

MANUFACTURING PROCESS

CABLES Macro-Process

Customer Relation Product Manufacturing

ACCESSORY / ASSEMBLY HVS Macro-Process

Customer Relation Product Manufacturing

│21

3.3.2. Major Interfaces

.

CABLES & ACCESSORIES / INSTALLATION HVS MACRO-PROCESS INTERACTIONS

Customer Relation Process Product Manufacturing Process

ACCESSORIES / ASSEMBLY HVS Macro-Process

"Network Components" Process

(NEUF PRE)

"Network components" Process(GRON Accessories)

"HVS Installation " Process

(PARON Montage)

CU

STO

MER

REQ

UIR

EM

EN

TS

CU

STO

MER

SA

TIS

FA

CT

IO

N

Back Office Activity

Design Activity

(ATD, EVC / Cables & Flexe / E&D / Research

engineering, etc.)

Sales Activity

Telecom

High Voltage

Trade

Power Distribution

OEM's

Cables & Cords

Branchement

CABLES Macro-Process

"Telecom Cables" Process (CHAVANOZ)

"MV-HV-EHV" Process (GRON Cables)

"Industrials Rigid" Process (CHARVIEU)

"Low Voltage" Process (AMFREVILLE)

"Specials and Industrials" Process

(PARON Cables)

"Industrials Flexible Cables" Process

(XOULCES)

Installers

Network Components

Planning

Procurement

Manufacture

Maintenance

Controls

Logistics

Activities for a "Typical"

Planning

Procurement

Manufacture /

Construction

Maintenance

Quality Control

Logistics / Delivery

Activities for a "Typical"

"Optical Fibers Cables" Process (CALAIS)

│22

3.3.3. Quality perimeters

Prysmian France Quality Management System (PFQMS) PERIMETER ISO 9001 MAPPING


CU

STO

MER

REQ

UIR

EM

EN

TS

CU

STO

MER

SA

TIS

FA

CT

IO

N

MANAGEMENT PROCESS

High Voltage Business

Power Distribution

Business

Trade / Installers &

OEM's Business

Cables & Cords

Branchement Business



"Industrials Rigids" Process (CHARVIEU)


"Specials and Industrials" Process

(PARON Cables)

"Industrials Flexible Cables" Process (XOULCES)Design Cables & Cords

Activity

Design E&D Activity

Design Research

engineering Activity



"Network Components" Process (NEUF PRE)

"Network Components" Process

(GRON Accessoires)

"HVS Installation" Process (PARON Montage)

Network Components

Business

Design Offer &

quotation ActivityTelecom Business

Design Offer &

quotation Activity


SUPPORT PROCESS

Design & Development Procurement Management ControlHuman Resources Metrology

Top Management responsibility Measuring, Analysis and Improvement Management of QMS


Design ATD Activity

Design EVC Activity

│23

Prysmian France Quality Management System (PFQMS) PERIMETER IRIS MAPPING


CU

STO

MER

REQ

UIR

EM

EN

TS

CU

STO

MER

SA

TIS

FA

CT

IO

N

MANAGEMENT PROCESS

High Voltage Business

Power Distribution

Business

Trade / Installers &

OEM's Business

Cables & Cords

Branchement Business



"Industrials Rigids" Process (CHARVIEU)


"Special and Industrial" Process

(PARON Cables)

"Industrials Flexible Cables" Process (XOULCES)Design Cables & Cords

Activity

Design E&D Activity

Design Research

engineering Activity



"Network Components" Process (NEUF PRE)

Network Components" Process

(GRON Accessories)

"HVS Installation" Process (PARON Montage)

Network Components

Business

Design Offer &

quotation ActivityTelecom Business

Design Offer &

quotation Activity


SUPPORT PROCESS

Design & Development Procurement Management ControlHuman Resources Metrology

Top Management responsibility Measuring, Analysis and Improvement Management of QMS


Design ATD Activity

Design EVC Activity

│24

TYPE of PROCESS

PROCESSES of PCSF

PC

SF D

Q P

R 5

50

00

1

Top M

anagem

ent

responsib

ility

PC

SF D

Q P

R 8

00

00

1

Measuring,

Analy

sis

and

Impro

vem

ent

PC

SF D

Q P

R 4

00

00

1

Managem

ent

of

QM

S

XO

SM

Q P

R 7

00

00

2

Connection o

f Cable

s &

Fle

xes

GR

SM

Q P

R 7

20

00

1

Pow

er

Dis

trib

ution

CH

SM

Q P

R 7

00

00

1

Tele

com

PA

SM

Q P

R 7

00

00

1

Tra

de

Insta

llers

In

st

SM

Q P

R 7

00

00

1

Hig

h V

oltage

AP

SM

Q P

R 7

00

00

1

Netw

ork

Com

ponents

CV

AD

V P

R 7

20

00

1

Back O

ffic

e

(CRV)

*

XO

SM

Q P

R 7

00

00

3

Desig

n C

able

s &

Fle

xes

XO

SM

Q P

R 7

00

00

1

Industr

ial Fle

xib

le C

able

s

(XO

U)

AM

SM

Q P

R 7

00

00

1

Low

Voltage (

AM

F)

GR

SM

Q P

R 7

00

00

1

MV –

HV –

EH

V (

GRO

)

CH

SM

Q P

R 7

00

00

2

Tele

com

Cable

s (

CVZ)

CA

L S

MQ

PR

70

0 0

01

Fib

er

Opticals

Cable

s(C

AL)

CV

SM

Q P

R 7

00

00

1

Industr

ial Rig

id (

CRV)

In

st

SM

Q P

R 7

00

00

2

HVS I

nsta

llation A

ssem

bly

(HVS)

AP

SM

Q P

R 7

00

00

2

Netw

ork

Com

ponents

(G

RA)

AP

SM

Q P

R 7

00

00

2

Netw

ork

Com

ponents

(N

FP)

PC

SF R

D P

R 7

30

00

1

Desig

n &

Develo

pm

ent*

PC

SF R

H P

R 6

20

00

1

Hum

an R

esourc

es

PC

SF A

C P

R 7

40

00

1

Pro

cure

ment

PC

SF D

FA

PR

82

3 0

01

Managem

ent

Contr

ol

PC

SF D

Q P

R 7

60

00

1

Metr

olo

gy

ACTIVITIES of PCSF

Com

merc

ial

Off

er

& e

stim

ate

Desig

n A

TD

*

Desig

n E

VC

Meth

ods

Pla

nnin

g /

Pro

cure

ment

Logis

tics -

Raw

Mate

rial supply

Manufa

ctu

re

Manufa

ctu

re -

Pro

cess m

anagem

ent

&

im

pro

vem

ent

Contr

ols

Logis

tics –

Delivery

pro

duct

Main

tenance

Tools

ISO 9001 SCOPE

IRIS SCOPE AND PROCESSES

4.2.3 – Control of customer documents

5.3.1 – Business Plan (Cost management)

7.1 – Planning of Product realization

7.2.2 – Review of requirements related to the product

7.2.4 – Tender management

7.3 – Design and development

7.3.7 – Control of design and development changes

7.4.1 – Purchasing

7.5.1 – Control of Production and service provision

7.5.1.3 – Control of Production Process changes

7.5.2 – Validation of Processes for Production and service

productionNA NA NA

7.6 – Control of monitoring and measuring equipment

7.7 – Project Management or new product development

7.7.4 – Project Management _ Cost management

7.7.5 - Project Management _ Quality management

7.7.8 - Project Management _ Risk and opportunity management

7.8 – Configuration management

7.9 – First Article Inspection (FAI)

7.10 – Commissioning / Customer Service

7.11 – LCC

7.12 – Obsolescence management

7.13 – Control of changes

8.1 – Monitoring, measurement, analysis and improvement

8.2.1 – Customer satisfaction

8.3.1 – Control of nonconforming Process

* Only the poles working for the business of OEM are part of the IRIS perimeter

Prysmian France Quality Management System (PFQMS) - QUALITY PERIMETERS AND COMPULSORY PROCESSES OF IRIS STANDARD

NA

Process

ManagementSupport ProcessCustomer Relation Process

OEM

’s *

NA

PA

SM

Q P

R 7

00

00

3

Specia

l and I

ndustr

ial (P

AR)

Product Manufacturing Process

NA

PC

SF R

D P

R 7

30

00

2

Desig

n A

TD

& E

VC

│25

3.3.4. Interactions of activities between the Customer relation and product manufacture processes for the IRIS perimeter

The project management process, as defined in Section 7.7 of the IRIS standard, covers in a transverse way the activities of Customer relation and Product manufacture processes,

since the phase of offer until the delivery of an order from: a product of stock (MTS), a particular product (MTO), a new product.

3.3.4.1. Management of a stock order (MTS-Make To Stock)

LEGEND

Common product flow management MTS product flow management MTO product flow management Flow of new product management

INTERACTIONS OF ACTIVITIES BETWEEN THE CUSTOMER RELATION AND PRODUCT MANUFACTURE PROCESSES FOR THE IRIS PERIMETER - PARON Plant

MANAGEMENT A STOCK CONTROL (MTS)

CUSTOMER RELATION PROCESS

Sales


PRODUCT MANUFACTURE PROCESS

Planning /

Procurement

Controls

Raw material supply


Manufacture

Methods

Maintenance

Tools

Contr

act

com

merc

ial

Manufacturing process sheet

OF

/ BPU

Product flow

Entry to stock

Raw materials

Order of raw materials

Entr

y t

o s

tock

to f

inis

hed p

roduct

self -

contr

ol &

Com

pounds

Maintenance

Request tolling

Sch

edulin

g p

reventive

main

tenance

CU

STO

MER S

ATIS

FACTIO

N

CU

STO

MER R

EQ

UIR

EM

EN

TS

Delivery form

Product

Need

Contract

PIC

Replenishment order

Ord

er

book /

Work

load m

onitori

ng

Deliv

ery

ord

er

│26

3.3.4.2. Management of a special order (MTO-Make To Order)

LEGEND



MANAGEMENT A SPECIAL ORDER (MTO)


Sales



Planning /

Procurement

Controls

Raw material supply


Manufacture

Methods

Maintenance

Tools

Ord

er

Offer

Order

Quotation


OF /

BPU

Product flow

Entry to stock

Raw materials


Entr

y t

o s

tock

to f

inis

hed p

roduct

self -

contr

ol &

Com

pounds

Quota

tion

Quantifica

tion

CA ite

m c

ode

Customer inspection

Modific

ation o

f th

e m

anufa

cturi

ng p

roce

ss s

heet

Maintenance

Request tolling

SAP item code

Sch

eduling p

reventive

main

tenance

CU

STO

MER S

ATIS

FACTIO

N

CU

STO

MER R

EQ

UIR

EM

EN

TS

Delivery form

Product

ATD activity

│27

3.3.4.3. Management of a new product

LEGEND



MANAGEMENT OF A NEW PRODUCT


Sales

Back Office


Planning /

Procurement

Controls

Raw material supply


Manufacture

Methods

Maintenance

Tools

Ord

er

follow

-up

Offer

Quotation


OF /

BPU

Product flow

Entry to stock

Raw materials


Entr

y t

o s

tock

to f

inis

hed p

roduct

self -

contr

ol &

Com

pounds

Quota

tion

Quantifica

tion

CA item code

Customer inspection

Modific

ation o

f th

e m

anufa

cturi

ng p

roce

ss

Maintenance

Request tolling

SAP item code

Sch

eduling p

reventive

main

tenance

CU

STO

MER S

ATIS

FACTIO

N

CU

STO

MER R

EQ

UIR

EM

EN

TS

Lead t

ime

Need t

ooling

Feasibility

Qualification

Feasi

bility

Qualifica

tion

Indust

rialial

Request

tooling

Qualifica

tion

Test

ord

er

Pilot

ord

er

Ass

ista

nce

ord

er

Delivery form

Product

ATD Activity

DESIGN &

DEVELOPMENT PROCESS

│28

3.3.5. Scheduling Product Life Cycle Management

Availability of the IT system (software and hardware) and computer-assisted management systems are maintained by the Corporate IT Systems Division (DSI).

This Divisional management is responsible for regular updating and adaption of the IT system to changes in current technology and evolving Prysmian Group in France needs.

│29

4. DESCRIPTION OF PRYSMIAN FRANCE QUALITY

MANAGEMENT SYSTEM PERIMETER & ITS MAIN

PROCESSES

4.1. PRYSMIAN GROUP IN FRANCE

Prysmian Group in France, a subsidiary of the Prysmian Group, is founded on the following organisational structure:

CEO: Chief Executive Officer,

Common Functions: Finance & Administration management, Human Resources, Procurement, Legal and IT management,

Central Functions: COO (Chief Operating Officer), Research & Development (R&D), Quality / Health-Safety / Environment (QHSE), Logistics and Business functions

(Business : Trade, Installers, OEMs, Telecom, Network Components, High Voltage System, Automotive, Connexion and Power Distribution),

Manufacturing Plants: 10 manufacturing plants in France.

See point 10. Organisational Chart page 43.

This organisational structure is in line with Prysmian Group requirements of which it incorporates the main priorities, that is, customer satisfaction achieved in compliance with the

reference standards.

This organisational structure is described in the various Management, Product Manufacturing and Support Processes as described in the process mapping and interactions

Cf. Process Mapping page 20 & Process Interactions page 21

4.2. MANAGEMENT PROCESS

4.2.1. Top Management Responsibility process

In addition to responsibilities for management of the Quality System described at point 5. Responsibility, Authority & Communication, the CEO of Prysmian Group in France

coordinates all Prysmian Group strategies and ensures their deployment at the Prysmian France Quality Management System perimeter. He is also the companies composed

Prysmian Group in France representative towards legal and regulatory authorities.

The CEO delegates some of his responsibilities for Quality / Health-Safety / Environment, to COO, Business Directors, Divisional Directors and Managers, Plant Managers. The latter

are in turn supported by specialists in each QHSE domain.

4.2.2. Measurement, Analysis & Improvement process

This process, piloted by the Quality Coordinator Group France, describes for each type of process (Management, Product Manufacturing and Support) control of the Prysmian

France Quality Management System perimeter continuous improvement loop.

This loop is based on feedback of information through internal audits, non-conform product reports, customers’ non-satisfactions, suppliers’ non-satisfactions and various status

charts and results.

│30

4.2.3. Quality Management System process

Lead by the QHSE Director, the main activities in the process are coordinating, piloting, deploying and supervising the Quality systems in accordance with Prysmian Group

requirements (PQMS Manual, PQMS procedures, PQMS operational documents, reporting, etc.) and the Quality standards concerned.

This Manual and the Quality Management Systems documentation are prepared in compliance with these requirements.

4.3. REALIZATION PROCESS

Cable Macro-Process & Accessories / HVS Installation Macro-Process

4.3.1. Customer Relation process

Structured around 3 activities: Sales & Marketing, Design and Back Office (ADV), the Customer Relation Processes are the preferred interfaces for our customers.

The control of each process is generally guaranteed by the Sales Manager of the activity concerned.

The main tasks are:

Anticipating customer expectations,

Identifying customer requirements and responding through offers and estimates,

Processing orders,

Following up customer files and deadlines,

Assisting the customers technically.

4.3.2. Product Manufacturing process

The Product Manufacturing Processes, piloted by Plant Managers, describe the stages for scheduling, procurement, manufacture, control and delivery of products or services and

maintenance.

They are prepared so that:

Our products and services respect the specific standards, the design data (taken from customer requirements) and the legal and regulatory requirements,

The safety of products and services is guaranteed.

The product and process parameters are supervised and optimised during manufacturing. They are the subject of records, statistical analysis and allow measuring performance and

effectiveness of processes.

Integrated management software (SAP 1C) links all information relating to these activities.

Cf. Scheduling management of product life cycle page 28

│31

4.4. SUPPORT PROCESS

4.4.1. Design and Development Process

This process, piloted by the Research & Development Director, is based on technology and the reliability of products as proven by decades of experience.

It allows designing, qualifying and industrialising products according to customer requirements.

The process comprises 2 main activities:

Design and development

This operates as part of project management and guarantees qualification of raw materials, design and qualification of polymer mixtures and products as well as industrial

productions tests of new products and processes.

Basic tasks

Responding to technical questions from customers,

Assisting other departments,

Ensuring monitoring of technological and developments standards,

Conducting investigations into various aspects, for example: Eco-Design,

Ensuring technical links with other R&D entities in the Prysmian Group.

R&D Laboratories (RL1 and RL2) are outsourced processes.

4.4.2. Human Resources process

This process, piloted by the Human Resources Director, covers Human Resources management in terms of recruitment, training, skills management, mobility and reporting.

The main activities are:

Assessing training needs and programming them,

Training staff member,

Assessing and managing skills,

Communicating and motivating,

Evaluating and optimising internal and external services.

4.4.3. Procurement process

In association with the Purchasing Department of the Prysmian Group for strategic raw materials, the mission of the Prysmian Group in France Purchasing process pilot is:

Selecting and evaluating suppliers,

Optimizing economically of bought-in products and financial risks in terms of price, payment terms, purchase conditions, etc.,

Managing and optimising the Purchasing database,

Organising purchasing and procurements with the manufacturing plants (Product Manufacturing Process).

│32

4.4.4. Management control process

Under the authority of the Financial and Administrative Director, the Management control process provides:

Feedback of the companies composed Prysmian Group in France economic information,

Feedback and follow-up of industrial and quality indicators, an integral aspect of the Prysmian France Management System perimeter Quality status chart.

4.4.5. Metrology process

Reporting to the Director QHSE, the metrology process ensures that:

Control and measurement devices used to inspect the quality of products and for laboratory tests are verified against associated reference standards,

The results of the verifications are recorded using the metrology software or data base (e.g.: FELIX DECA) which also ensures follow up and scheduling of checks,

The devices are identified by specific labels.

As frequently as possible, inspections of products are performed at different stages in the process using the same magnitude, so any deviation between two meteorological

verifications can be detected.

│33

5. RESPONSABILITY, AUTORITY AND

COMMUNICATION

5.1. GÉNÉRALS

Responsibilities and authorities are defined by organizational charts, activity descriptions and job descriptions.

Each employee is responsible for notifying their manager of any product non-conformity or process using a non-conformity sheet to initiate the appropriate action.

The activities descriptions incorporate the concept of an owner and a substitute for a given task. A process Manager may delegate a task to another competent person provided the

independence of functions is respected, notably the internal audit rules.

5.2. TOP MANAGEMENT OF PRYSMIAN GROUP IN FRANCE

Top Management has appointed the QHSE Director France to represent it in the following missions.

Emphasising and communicating of the importance of:

Research and increasing customer satisfaction,

Compliance with the legal and regulatory rules.

As appropriate for PFQMS perimeter missions and achievement of the industrial objectives:

Commitment to a Quaity policy,

Ensuring the priorities defined are actually deployed as Quality objectives in the appropriate Divisions and at all levels,

Establishing quality action plans and programming the management processes with a view to maintaining an appropriate work environment,

Ensuring the availability of resources and means for management of quality, processes and projects,

Contributing to the definition of responsibilities and authority regarding the operation of Prysmian Group in France, in particular, all aspects of activities and processes which

impact on customer satisfaction and the conformity of products and services,

Appointing managers who notwithstanding other responsibilities are responsible and have authority for application and deployment of the Quality system (Quality Coordinator

Group France, Plant Quality Manager, Quality Representatives),

Scheduling meetings which constitute the basis for verification of deployment of the policy,

Consulting the analyses prepared according to the audit results, customer information feedback, functioning of processes, conformity of products/services, the status of

preventive and corrective actions,

Taking decisions and defining actions for improving efficacy of the Quality system, improving products/services given customer and resource requirements.

│34

5.3. RESPONSIBILITY OF PROCESS PILOTS

In the permanent improvement loop (PDCA), the pilot is responsible for:

Scheduling the process. This is formalised in the Quality Manual or the process, depending on the

situation and is not the pilot’s sole responsibility (in general the QHSE Management, Plant Quality Manager or

the Quality Representatives formalise the process).

Deploying the process while complying and ensuring compliance with the stated provisions.

Supervising and measuring performance to establish among other, the annual review process used

as the basis for the Management Review.

Taking action and implementing necessary improvement initiatives and ensuring their sustainability on

the basis of their efficacy. (Following observed failures and the results of internal and/or external audits).

Informing and raising the awareness of process stakeholders, notably through communications on

aspects of the applicable policy and, if relevant, the objectives and results obtained.

Ensuring the pertinence of process scheduling and associated documents (procedures, instructions,

etc.) and requesting, if applicable, any amendments by the author.

Note: The process pilot is not necessarily the hierarchal manager of all process stakeholders, but generally plays a central role in the process considered.

5.4. TOP MANAGEMENT REPRESENTATIVE

In the context of his mission, the QHSE France Director delegates responsibility to the Quality Coordinator Group France for ensuring that the Quality Management System

complies with standards ISO 9001, NF EN ISO/CEI 17025 limited to PD14 and the IRIS standard and that it is effectively and permanently applied at Prysmian France Quality

Management System perimeter.

The Quality Coordinator Group France is the representative of Top Management responsible for permanent application of this Manual and the Quality Management System. In this

context, the Coordinator is responsible for control of processes necessary for the System and reports to Top Management on its operation with a view to its improvement, in

particular during Management Reviews, but also each time there is a need. He is also responsible for raising the awareness of all Quality Management System actors of the

importance of customer satisfaction.

The Quality Coordinator Group France:

Ensures relations with external parties on Quality-related issues,

With Top Management defines the Quality programme and its scheduling,

In collaboration with the Plant Quality Managers and the Quality Representatives, ensures documentary management of the Quality system,

Schedules internal Quality audits,

Ensures the implementation and successful outcome of corrective and preventive actions.

He also has the authority to stop non-conforming manufacturing.

Plan Do

Act Check

Plan Implement

Act Monitor and

measure

│35

5.5. CUSTOMER REPRESENTATIVE

The Top Management appoints Business Director responsible for managing relationships with customers.

As such, it must:

Ensure that processes needed to satisfy customers and requirements are established, implemented and maintained,

Report to the Top Management performance of these processes and any need for improvement,

To promote awareness of customer satisfaction through organization and training related thereto.

5.6. PLANT QUALITY MANAGER

The Plant Quality Manager:

Ensure relations with external parties on Quality-related issues,

With Top Management define the Quality programme and its scheduling,

In collaboration with the QHSE Management and the Quality Representatives ensures documentary management of the Quality system,

Contribute to disseminating procedures, information and awareness of customer satisfaction for staff,

Are responsible for the quality of products,

Schedule operational Quality audits,

Ensure the implementation and successful outcome of corrective and preventive actions.

He also has the authority to stop non-conforming manufacturing.

5.7. QUALITY REPRESENTATIVES

The Quality Representative:

Manage relations between the process pilot and external parties regarding Quality-related issues,

In collaboration with QHSE Management and the Plant Quality Managers, ensure documentary management of the Quality system,

Participate in distributing procedures and information regarding Quality,

Participate in the distribution of information on customer satisfaction (notably Quality Representatives for Customer Relations processes),

Contribute to the implementation and successful outcome of corrective and preventive actions.

5.8. INTERNAL COMMUNICATION

5.8.1. Oral communication

Various meetings allow representatives to present results on the basis of measuring indicators (production meeting, scheduling meeting, maintenance meeting, etc.).

│36

5.8.2. Written communication

The Quality policy and Quality objectives are displayed in the various departments and manufacturing plants on notice boards.

Minutes of meetings are distributed to Departmental Directors and Managers.

The objectives, the Prysmian France Quality Management System status chart, the continuous improvement plans, the tables following up actions and the measuring indicators are

found in common IT directories shared by process Pilots, QHSE Management, Plant Quality Managers and the Quality Representatives.

5.8.3. Steering Committee Meetings

Annual "management" meeting for an inventory of year N-1 and communication of objectives and strategies for year N,

Monthly Management Committee meetings to review results and projections,

Product Development Meetings for steering the development of new products,

R&D / plant Meetings, per plant to schedule R&D tests,

Monthly Results Meeting per commercial activity,

Plant Meeting to review performance, the Management Plan and industrial indicators,

Monthly Meeting to define the Industrial and Commercial Plan (PIC in the French acronym),

A meeting, generally held weekly, to schedule resources,

Works Committee Meetings (CE and CCE) to examine the situation of the companies composed Prysmian Group in France and future developments (GPEC),

Hygiene, Safety and Working Condition committee meetings (CHSCT in the French acronym).

│37

6. IDENTIFICATION AND TRACABILITY

Raw materials (RM), semi-finished or finished products are identified by a single or batch label (for raw

materials in silos) and/or follow up of drums numbers, batch numbers or pallets numbers.

Traceability is ensured by use of the SAP computer system and by records made throughout product

manufacturing operations (results of measurements and tests, control sheets, manufacturing files, etc.).

Measurement controls and tests to be performed are defined in Quality Plan, Product Assurance Quality Plan,

Product Quality Plan, control plans, inspection sheets, etc. specific to each product family.

Non-conform products are identified by an appropriate red label

entitled "NON-CONFORMITY SHEET".

│38

7. MEASURE, ANALYSIS AND IMPROVEMEN

7.1. ANALYSIS OF DATA

All Quality and industrial indicators are analysed regularly during the various meetings, for example results or plant meetings and serve as data input during the Management

Review, implemented according to the Measuring, Analysis and Improvement process.

7.2. INTERNAL AUDITS

Internal audits are scheduled and performed to verify that the requirements of the management system are respected and to identify avenues for improvement.

7.3. QUALITY TOOLS

Prysmian Group promotes the use of Quality tools deployed at various levels on the plants of Prysmian Group in France such as:

Problem solving tools (5 whys, 5 M, 8D, etc.),

The 5S,

Preventive maintenance?

SPC 5Statistical Process Control).

7.4. MANAGEMENT SYSTEM REVIEW

To preserve the capacity, efficacy and on-going improvement of the management system, Top Management regularly assesses the Quality Management System; Management

Reviews are organised at least annually.

It allows reviewing the policy and the management system overall and setting objectives for improving performance.

The process reviews, the input and output data are set out in the Measuring, Analysis and Improvement process.

The Top Management Representative presents a performance review of the Quality Management System based on process reviews and audits.

Opportunities for improving and modifying the system are also evaluated on these occasions.

│39

8. DOCUMENTATION

8.1. GÉNÉRALS

Documentation on the IT networks of each unit concerned and accessible to all corporate Divisions allows for the application of rules ensuring the quality of the activities

performed.

Prysmian France Quality Management System perimeter Quality Management System documentation is managed by the QHSE Management according to the "Control of

Documents" procedure – PCSF DQ P 423 001 " and is recorded in the list of Quality Management System documents "PCSF DQ L 423 001".

Quality Management System documentation for other processes is managed by the Quality Managers and Quality Representatives according to the same procedure as cited

previously and recorded in lists specific to them.

Some procedures issued by Prysmian Group Divisions may be applicable to the Prysmian France Quality Management System perimeter. Documentary consistency overall is

ensured by the QHSE Department as part of the "Management of QMS – PCSF DQ PR 400 001" process.

With a view to efficacy, each department may issue its own documents with reference to the Quality Management, Plant Quality Managers or Quality Representatives for

formalising of numbering and/or updating the list of Quality documents.

Standards and technical specifications are managed according to the process "Design & Development - PCSF DQ PR 730 001".

Records related to the quality are included in the documentation for the following domains:

Management Review,

Review of customer requirements (processes, etc.),

Product identification and traceability,

Inspections and tests,

Control of inspection, measuring and test equipment (verification of calibration),

Status of inspections and tests, tests reports, certificates of conformity, manufacturing files,

Control of non-conform products,

Control of customers complaints,

Corrective and preventive actions,

Internal audits,

Training and qualifications,

Delivery (delivery schedule).

│40

Allow for control of manufacturing

and product-related operations. Allow for control of the system.

Specify the products, materials and

manufacturing routes.

PRODUCT-RELATED DOCUMENTS PROCESS-RELATED DOCUMENTS SYSTEM-RELATED DOCUMENTS

QUALITY MANUAL

PROCESS

PROCEDURE

INSTRUCTION

Describes the QMS of Prysmian France Quality Management System perimeter.

Organises activities using resources (human, equipment, appliances and

machines, raw materials, information) to transform inputs into outputs.

Specifies the actions for accomplishment of an activity or function.

Defines the measures or initiatives to be deployed to apply a procedure in

specific domains (How? When? Where?).

Quality Plan (PQ) Product Assurance Quality Plan

(PAQP) Product Quality Plan (PQP)

Supplements the provisions in the Quality Manual for a family of products or a

customer (specific initiatives for certain key accounts).

│41

8.2. MANDATORY DOCUMENTATION FOR VARIOUS STANDARDS

ISO 9001 & IRIS MANDATORY PROCEDURES REFERENCE OF DOCUMENT

Transfer activities of the contract (§ 4.1) PA AQ P 0341

Document control (§ 4.2.3) PCSF DQ P 423 001

Records control (§ 4.2.4) PCSF DQ P 424 001

Availability of resources (§ 6.1) PCSF DQ PR 550 001 PCSF RH PR 620 001

PA SMQ PR 700 003

Training (§ 6.2.2.2) PCSF RH PR 620 001

Validation of design and development (tests procedure) (§ 7.3.6) PCSF RD PR 730 001

Approval of design (§ 7.3.8) NA

Purchasing process (§ 7.4.1) PCSF AC PR 740 001

Maintenance of equipment and tooling (§ 7.5.1.4) PA SMQ PR 700 003

First Article Inspection (FAI) (§ 7.9) PCSF RD PR 730 001

RAMS / LCC (§ 7.11) Cf. PFQMS Quality Manual

Management modifications (§ 7.13) See p24 “Quality scopes and compulsory processes of IRIS Standard”

Internal audit (§ 8.2.2) PCSF DQ P 822 001

Control of non-conform product (§ 8.3) PCSF DQ P 830 001 +

See procedure for each production site

Corrective actions (§ 8.5.2) PCSF DQ P 850 001

Preventive actions (§ 8.5.3) PCSF DQ P 850 001

IRIS ISO 9001 / IRIS (common)

│42

9. RAMS ET LCC

RAMS (Reliability, Availability, Maintainability, Safety) = FDMS (Fiabilité, Disponibilité, Maintenabilité, Sécurité)

LCC (Life Cycle Cost) = CCV (Coût du Cycle de Vie du produit)

Our electrical cables are subject to standards. These standards can be broken down from various standpoints including:

General standards (designation, marking, etc.),

Standards for cables or families of cables

Test method standards.

In the design, manufacturing and validation of a cable must all comply with the standards, which already cover, for example in the compatibility or ageing tests, the Reliability,

Safety and Availability aspects imposed for cables.

Maintenance of a cable should be considered as capacity to replace that cable by another conforms to the specified standards, for a period appropriate for customer requirements.

This explains the close relationship between these aspects, and the (LCC) Life Cycle Cost which is calculated at the time of design using inter alia the standards applicable to that

cable.

│43

10. ORGANISATIONAL CHART

Legend

COMMONFUNCTIONS

CEO

DOUVRIN

Administrative &

FinancialHuman

Resources Procurement Legal

Information

Technology

Management

Control

Research &

DevelopmentLogistics

Quality / Safety /

Environment

Aerospace

Business

Operations

Energy

Operations

TelecomSales

CHAVANOZ

CHARVIEU

GRON

PARON

XOULCES

ANGY

AMFREVILLE

NEUF PRE

JV Sicable(Côte d’Ivoire)

Auto Câbles

Tunisie

Eurelectric

Tunisie

SAINTE

GENEVIEVE

CALAIS

Energy

Automotive

Telecom

Optical Fiber

Back Office

Telecom

Network

Components

High Voltage

System

Connexion

Trade &

Installers

Power

Distribution

Specials

Marketing

Out of perimeter of certification Prysmian France Quality Management System

Out of perimeter of certification Prysmian France Quality Management System but interfaced wity common functions

│45

DISTRIBUTION LIST OF THE QUALITY MANUAL

CONTROLLED RELEASE (Recipients : A* For application - I* For information)

Name Acronym A/I* Name Acronym A/I* Name Acronym A/I*

1 22 43

2 23 44

3 24 45

4 25 46

5 26 47

6 27 48

7 28 49

8 29 50

9 30 51

10 31 52

11 32 53

12 33 54

13 34 55

14 35 56

15 36 57

16 37 58

17 38 59

18 39 60

19 40

20 41

21 42