Six Sigma

Quality

Presentation

Aashutosh Hawaldar

Aditya Thakur

Betsy Abraham

Darshan Patwardhan

Gautam Batra

Palaque Thakur

Shaliesh Darekar

Sherwin Fernandes

What is Groundwork-Buffalo?

Not-for-profit organization

Located in downtown buffalo

Works towards developing vacant city-owned land areasin buffalo into gardens and other options serving“environmental justice”

Funded by grant providers for projects

Work with other similar organizations working in this field

Approval of city government required

Involvement of the local communities

Define

Problem statement : Standardize the existing process and make possible improvements

Project Scope: Measurable aspects of the existing process that help increasing the per annum success rate

Goal Statement: To improve the existing process and enhance the effectiveness of organization

Increase the rate of successful projects undertaken per year

Contacts: Mr. Tim Fulton - Executive Director

Mr. Andre McKnight – Program Manager

Define: Project Charter

• Outline Project objectives and scope

• Delineate roles and responsibilities

Define: SWOT Analysis

Define: Project selection Matrix

Used to Narrow down Project to work on

Measure: Cause and Effect Diagram

Issues Observed at Ground works

Community Participation limited

Slow Communication Between Stake-holders

Slow Project Handling Rate

Volunteering issue

Lack of funding for projects

Lack of funding for operations

Low approval rate from city government

Measure: Pareto Chart

Each stage takes 1.5-2 months

Total time taken for a decision

cycle 6-8months

Projects handled in a year = 4

Successful projects a year = 1 or

2

Measure: Process

Flow

Measure: Spaghetti diagram

Project 1

Project 2

Project 3

Project 4

Measure: Swim Lane Diagram

Lead time added instead of eliminated

Slow individual decision making

1.5-2 months of NVA time between 30-60mins of VA time at each

stage

Measure: Time Series PlotNo of Projects Handled per year & No of successful

projects per year – Current

0

0.5

1

1.5

2

2.5

3

3.5

4

4.5

2008-09 2009-10 2010-11 2011-12

Handling

Success

Analyze: Why-Why?

Analyze: KPIV/KPOV

Improve: Flowchart

Large no of projects handled

simultaneously

NVA time in the decision cycle

reduced to almost Zero

Exact results interact with meeting

frequency, project tracking, staff

addition

Improve: Tracking document

No of Projects Handled per year –

Comparing Improvements

0

5

10

15

20

25

samestaff w/otracking

add 1staff w/otracking

samestaff withtracking

add 1staff withtracking

Current

1 per year

1 per 6 months

1 per 3 months

1 per 2 months

1 per month

Adding a staff doesn’t increase the project handling

rate but will increase the success rate by as much as

20-30% as more manpower will be available to

handle outreach program/volunteer program/actual

development of plots

0

2

4

6

8

10

12

14

samestaff w/otracking

add 1staff w/otracking

samestaff withtracking

add 1staff withtracking

Current

1 per year

1 per 6 months

1 per 3 months

1 per 2 months

1 per month

No of Successful Projects per year –

Comparing Improvements

Assuming the current 37.5% success rate for same

staff cases & +25% success rate for added staff cases

Improve

Database and document to track their projects

Don’t do meetings everyday

Improvement in the process flow

Plan to forecast what they might require and

what they can work on before-hand before the

problem crops up

Improved Lead Time

Improve

Out- reach and volunteer program

Identified and obtained information about UB groups and architecture departments whom they could contact

Created facebook community and profile

Suggestions to give free food and incentives to volunteers ( coupons from collaboration)

First Sunday of every month green day

Improve : Out-reach program

Advertising- newspapers, TV, radio, brochures

Active social networking

Tie up with public institutions like churches,

UB associations for volunteers.

Set up course credits with schools and

universities(like school of architecture-UB,

ECC,etc)

FMEA

Questions ?