analysis of online banking

7/28/2019 Analysis of Online Banking

1/39

CHAPTER 3

DATA ANALYSIS AND

INTERPRETATION

3.1 AGE OF RESPONDENTS

I

N

TERPRETETION: From the above table it is found that

0

5

10

15

20

25

Below

25

AGE GROUP FREQUENCY PERCENTAGE

Below 25 16 32%

2635 22 44%

3645 4 8%

4655 8 16%

Above 55 0 0

TOTAL 50 100%


2/39

majority of the respondents (44%) falls under the age of 2635 years

followed by (32%) under the age group below 25 years respectively.

3.2 GENDER OF RESPONDENTS

GENDER FREQUENCY PERCENTAGE

MALE 40 80%

FEMALE 10 20%

TOTAL 50 100%


3/39

INTERPRETETION: From the above table it is found that

majority of the respondents (80%)are male and (20%) of respondents

are female.

3.3 MARITAL STATUS OF RESPONDENTS

MALE

FEMALE

female

20%

male

80%


4/39

MARITAL

STATUS

FREQUENCY PERCENTAGE

MARRIED 16 32%

UNMARRIED 34 68%

TOTAL 50 100%

MARRIED

UNMARRIED

MARRIED

32%

UNMARRIE

68%


5/39


majority of the respondents (68%) are unmarried followed by (32%)

respondents are married.

3.4 DUCATION QUALIFICATION OF

RESPONDENTS

EDUCATION

QUALIFICATION

FREQUNCY PERCENTAGE

UNDER 8 16%


6/39

GRADUATE

GRADUATE 22 44%

POST GRADUATE 20 40%

TOTAL 50 100%

UNDER GRADUATE

16%

GRADUATE

44%

POST

GRADUATE

40%


7/39


majority of the respondents (44%) are graduate followed by (40%) are

post graduate and remain (16%) are under graduate.

3.5 EMPLLOYMENT STATUS OF THE

RESPONDENTS

EMPLOYMENT

STATUS


EMPLOYED 28 56%

UNEMPLOYED 17 34%

SELF EMPLOYED 5 10%

TOTAL 50% 100%


8/39


majority of the respondents (56%) are employed followed by (34%) of

respondents are unemployed and remain (10%) are self-employed.

EMPLOYED

56%

SELF EMPLOYED

10%

UNEMPLYOED

34%


9/39

3.6 MOTHLY PERSONAL INCOME OF

RESPONDENTS

MOTHLY

INCOME


Less then 5000 4 8%

5000 - 10000 7 14%

10000 - 20000 8 16%

2000030000 13 26%

Above 30000 27 54%

TOTAL 50 100%


10/39


majority of the respondents (54%) are having monthly

is above 30000 followed by (26%) respondents having monthly income

is 2000030000.

3.7 NUMBER OF DEPENDENTS

NUMBER OF FREQUENCY PERCENTACE

LESS THEN 5000

5000-10000

10000 - 20000

20000-30000

ABOVE 30000


11/39

DEPENDEND

1 11 22%

2 23 46%

3 7 14%

More than 3 9 18%

TOTAL 50 100%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

1 2 3 More than 3

22%

46%

14%

18%


12/39


majority of the respondents (46%) are having 2 dependents in their

family followed by (22%) respondents are having only 1 dependent.

3.8 NATURE OF FAMILY OF RESPONDENTS

NATUR OF

FAMILY

FREQUENCY PERCENTACE

NUCLEAR

FAMILY

43 86%

JOINT FAMILY 7 14%

TOTAL 50 100%


13/39


majority of the respondents (86%) are having nuclear family and rest

(14%) respondents are having joint family.

NUCLEAR FAMILY

86%

JOINT FAMILY

14%


14/39

3.9 OCCUPATION OF THE RESPONDENTS

OCCUPATION FREQUENCY PERCENTACE

ENTEPRENEUR - -

LAWER - -

DOCTORE - -

ENGG. - -

ACADEMIC - -

GOVT.

EMPLOYEE

- -

OTHER

(SPECIFIED)

50 100%

TOTAL 50 100%


15/39


majority of the respondents (100%) are from other specify.

3.10 DO YOU HAVE SAVING ACCOUNT IN

BANK

OTHER SPECIFY

100%


16/39

SAVING

ACCOUNT

FREQUENCY PERCETAGE

YES 50 100%

NO - -

TOTAL 50 100%

ACCOUNT IN

BANKK

100%


17/39


majority of (100%) respondents having a bank account.

3.11 DO YOU USE THE FOLLOWING FACILITY

PROVIDED BY THE BANK

FACILITY FEQUENCY PCENTAGE

PHONE

BANKING

1 2%

MOBILE 2 4%


18/39

BANKING

NET BANKING 23 46%

ELECTRONIC

FUND TRANSER

1 2%

ATM 23 46%

TOTAL 50 100%

0

5

10

15

20

25

1 2 3 4 5


19/39


majority of (46%) respondents are using the facility of net banking &

ATM followed by (4%) are using mobile banking facility.

3.12 SCINCE HOW LONG YOU ARE USING NET

BANKING

TIME FREQUENCY PERCENTAGE

LESS THEN 6

MONTH

5 10%

6 MONTH1

YEAR

10 20%

13 YEAR 20 40%

MORE THEN 3

YEAR

15 30%

TOTAL 50 100%


20/39


majority of (40%) respondents are using Online banking 13 years

followed by (30%) are using more then 3 years (20%) are using 6month

1 year and (10%) are using net banking less then 6 month.

3.13 FROM WHERE YOU HEARD ABOUT NET

BANKING FOR THE 1ST

TIME

SOURCES FREQUENCY PERCENTAGE

FRIEND 20 40%

0

5

10

15

20

25

1 2 3 4


21/39

RELATIVES 8 16%

NEWS PAPER 3 6%

MAGAZINE 2 4%

LAEFLETS OF

THE COMPANY

5 10%

BANK

EMPLOYEE

3 6%

ONLINE 5 10%

OUTHER

SPCIFY

- -

TOTAL 50 100%


22/39


majority of (40%) respondents are heard about net banking first time

from friends followed by (16%) are heard from there relatives.

3.14 HOW DID YOU LEARN TO USE THE NET

BANKING

LEARN FROM FREQUENCY PERCENTAGE

SELF 17 34%

0

5

10

15

20

25

1 2 3 4 5 6 7 8

Series1


23/39

FRIEND 21 42%

FROM WEBSITE

OF THE BANK

5 10%

FROM BANK

STAFF

7 14%

OTHER SPECIFY - -

TOTAL 50 100%

0

5

10

15

20

25

1 2 3 4 5

Series1


24/39


majority of (42%) respondents are learn to use net banking from there

friends followed by (34%) are learn to use self (14%) are learn from

bank staff and (10%) are learn from website of bank.

3.15 REASON DUE TO YOU STARTED THE

USING NET BANKING

REASON FREQUNCY PERCENTAGE

IT SVES TIME 21 21%

IT IS SAFE AND

SECURE

6 12%

I CAN USE IT

ANY WHERE

15 30%

I DONT HAVE

TIME TO GO TO

8 16%


25/39

BANK

TOTAL 50 100%

INTERPRETETION:From the above table it is found that

majority of (42%) respondents are started to use net banking because

it saves time followed by (30%) are started because it saves time

(16%) are stared because respondents dont have time to go to the

bank and (12%) are stared because it is safe & secure.

3.16 PURPOSE OF USING NET BANKING

0

5

10

15

20

25

IT SVES

TIME

IT IS SAFE

AND

SECURE

I CAN USE IT

ANY

WHERE

I DONT

HAVE TIME

TO GO TO

BANK

42%

12%

30%

16%


26/39

PURPPOSE FREQUENCY PERCENTAGE

1 16 32%

2 7 14%

3 5 10%

4 - -

5 - -

6 9 18%

7 - -

8 10 20%

9 - -

10 - -

11 3 6%

TOTAL 50 100%


27/39


majority of (32%) respondents are using net banking for view account

balance followed by (20%) are using for cheque book request (18%) are

using for cheque status enquiry.

3.17 SAFETY PRECAUTION FOLLED BY

RESPONDENTS

SAFETY

PECAUTIONS


1 3 6%

0

2

4

6

8

10

12

14

16

18

1 2 3 4 5 6 7 8 9 10 11


28/39

2 8 16%

3 1 2%

4 5 10%

5 12 24%

6 6 12%

7 - -

8 2 4%

9 13 26%

10 - -

TOTAL 50 100%

0

2

4

6

8

10

12

14

1 2 3 4 5 6 7 8 9 10


29/39


majority of (26%) respondents are using safety precautions that they

always logout to terminate the session followed by (24%) are never use

cyber cafes to access there online account and (16%) are keep there

password top secret and change it often.

3.17 ARE YOU SATISFIED WITH YOUR NET

BANKING EXPERIENCE

SATISFIED FREQUENCY PERCENTAGE

YES 50 100%

NO - -

TOTAL 50 100%


30/39


majority of (100%) respondents are satisfied with there net banking

experience.

0

10

20

30

40

50

60

1 2


31/39

CHAPTER 4


32/39

FINDINGS, LIMITSTION,

SUGGESTIONS


33/39

CHAPTER 4

FINDINGS, LIMITATIONS ,

SUGGESTION

4.1 FINDINGS

It is found that majority of (42%) respondents are adopted netbanking because it saves time followed by (30%) are adopted

because it saves time (16%) are adopted because respondents dont

have time to go to the bank and (12%) are adopted because it is

safe & secure.


34/39

It is found that majority of (32%) respondents main purpose ofusing net banking for view account balance followed by (20%) are

using for cheque book request (18%) are using for cheque status

enquiry.

It is found that majority of (100%) respondents are satisfied by netbanking facility.

It is found that majority of (26%) respondents are using safetyprecautions that they always logout to terminate the session

followed by (24%) are never use cyber cafes to access there online

account and (16%) are keep there password top secret and change

it often.

4.2 LIMITATIONS


35/39

Since the sample are taken out of universe was very small theconclusion cannot be generalized for whole Ranchi city.

The respondents not willing to answer.

Inadequate and wrong information from respondents.

4.3 SUGGESATIONS


36/39

Net banking site should be made more interactive

.

Net banking should be made user friendly

Net banking site should be made more safe for transaction.


37/39

BIBLIOGRAPHY


38/39

BIBLIOGRAPHY


39/39

Kothari, C.K. Research Methodology New AgeInternational Publisher 3

rdAddition , New Delhi, 2004 P.P. 4

23.

www.google.com

analysis of online banking

Documents