An open solution to a hidden problem

FREQUENT CALLERS

Rhian Monteith

Advanced Paramedic PractitionerClinical lead for frequent callers

RIGHT CARE APPROACH

Five Key Ingredients:

1. Clinical Leadership

2. Indicative Data

3. Clinical Engagement

4. Evidential Data

5. Effective processes

CASE FOR CHANGE

Last month I attended TWENTY THREE patients

One Hundred and Eighteen times

60% women

Average age 35 – 45

80% live alone

44% overlap with the police

Intelligent, resourceful, resilient

individuals

TOP 100

• 89% reduction in 999 calls

• 92% reduction in A&E attendances

• 82% reduction in non-elective admissions

• 52% reduction in police calls

• 98% reduction in self-harm

• Savings of £2.2m if activity remained

constant

RESULTS

HOW TO CHANGE- LEADERSHIP AND ENGAGEMENT

MENTAL SPEED

INDIVIDUALS FLOURISH !

Lower the stigma associated with ‘frequent callers’

An adequate reduction in ‘avoidable’ 999 calls

The speed and intensity of response to a call for anxiety or social issue is now in line with a physical presentation

To truly know and understand the needs of our community – What matters to you?

SUCCESS !

An open solution to a hidden problem

FREQUENT CALLERS

Rhian Monteith

Advanced Paramedic PractitionerClinical lead for frequent callers